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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 267

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R
ravi yadav 08
from Simrol, Madhya Pradesh
Mar 4, 2021
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Address: indore

Today my account showed deduction of rupees 1899 for PLL_wpp renewal. But i have never enrolled for such a plan. So please help me get back my money as soon as possible. Amount deductions without our consent is not correct. requested to resolve the issue ASAP.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1degw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    V
    vijay kumar neeli
    from Hyderabad, Telangana
    Mar 4, 2021
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    Hello Team ICICI,
    In my account Every month 100rs debited under IPRUGTP-NCA-*****-SI.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1del1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Poonam Singhal
      from Noida, Uttar Pradesh
      Mar 4, 2021
      Resolved
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      Resolved

      Impossible to reach customer care representative

      I don't understand why they have made reaching out to their customer representative so difficult. I have tried infinite number of times and the call gets dropped right after I select"talk to customer representative" option. This is insane and seems delibrate from the bank. Stop being evil....
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      arunkesavaraj
      from Chennai, Tamil Nadu
      Mar 4, 2021
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      Hi, I have tried doing the monthly local pass renewal on 1st March 2021, two times payment got deducted but the local pass issuance failed it showed. The local pass recharge then was done on 2nd March using the different payment method. Can you please help me in getting the refund?
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1deh3) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        À
        Àñîl Gøúd
        from Noida, Uttar Pradesh
        Mar 4, 2021
        Resolved
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        Resolved

        ECS rtn charges

        From last 4 months from my account charges are applying illegally without any notification for me.in the one of emergency case i was having about rs300. But it was deducted without knowing to me. I was in big trouble. It was very panic moment for me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank....
        +1 photos
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        E
        Ekamjot Kaur
        from Powai, Maharashtra
        Mar 4, 2021
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        Expressions Debit Card Money Fraud

        Without asking expressions debit card was issued to me. Why? Why was I not asked? I got a message that amount would be deducted from my account. I contacted customer care and asked to cancel expressions debit card as I was never asked about it. He said it is cancelled and then also an amount of 588 Rs. was automatically deducted from my account....
        +1 photos
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        P
        Prakash Rajaram
        from Tiruvannamalai, Tamil Nadu
        Mar 4, 2021
        Resolved
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        Resolved

        Address: 35 second cross street, Thiru nagar, moolakulam

        Hi Team,

        I have obtained pre-owned car loan(Application # A[protected]) during Mid December of 2020. I have asked for 5th of every month which was Processed as 10th of every month which was requested to update via customer care after three months of loan payment. then i have requested for 24 months EMI and it was created as 48 months. Finally I don't have a clear information how much was used for RC transfer and other stuff and even 5 k was taken from Dealer to ICICI ( which was also my money) for the same and the RC transfer were completed during 7th of Jan-21 and still i haven't received the updated RC and any information on the fund used for RC transfer and there was no accountability. I don't expect icici to perform this way allow your employees left unaccountable. My main concern is not money and since this is the third month of name transfer is complete and i am unable to complete my insurance name transfer as they were looking for original RC. I and my one of co-ordinates to follow up on the same with the concern executive who will not respond my call when i was in or near bank for pickup of RC and not ready to send the RC in Courier also. some where i have the manager number for this loan as of now i couldn't find and i don't remember where i seen that. so i called to get contact # for this issue but they said they have raised a complaints which will be addressed in 9 working days.
        Aug 15, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 04, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1demv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          V
          Vishu_sh
          from Bengaluru, Karnataka
          Mar 4, 2021
          Resolved
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          Resolved

          ICICI Bank — rs.999/- debited my icici credit card for amazon standing instru. which is not done by me and without my consent
          H
          Harish.8422
          Feb 25, 2021
          Apr 12, 2020
          Dear Sir,

          Rs. 199/- deducted from my icici coral credit card for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
          Please look into this matter and credit rs. 199 /- in my icici credit card. I am shocked because i believe in icici credit card. This has been deducted two times now i.e. in Feb'2021 and March'2021.
          I tried to contact customer care but customer care services is currently not available due to cronavirus at this time.

          My registered Mobile No. - [protected]
          Aug 14, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Mar 04, 2021
          Updated by Vishu_sh
          ICICI Bank — ICICI Bank rs.199/- debited my icici credit card
          V
          Vishu_sh
          Mar 4, 2021
          Mark as Resolved
          Customer ID: C16578578

          ICICI Bank — rs.199/- debited my icici credit card for amazon standing instru. which is not done by me and without my consent.

          Dear Sir,

          Rs. 199/- deducted from my icici coral credit card for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
          Please look into this matter and credit rs. 199 /- in my icici credit card. I am shocked because i believe in icici credit card. This has been deducted two times now i.e. in Feb'2021 and March'2021.
          I tried to contact customer care but customer care services is currently not available due to cronavirus at this time.

          My registered Mobile No. - [protected]
          Verified Support
          Mar 04, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            B
            BSKumar123
            from Bengaluru, Karnataka
            Mar 3, 2021
            Resolved
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            Resolved

            Hi, I am BS Kumar,
            from my icici bank account ([protected] DP CHGS TILL JAN-21 Dr. 733.92 01/03/2021 and [protected] DP CHGS TILL JAN-21 Dr.23.25) is charged. I do not know for what purpose this is charged. I am reaching out to customer care but it is unable to reach.

            Thanks
            B S Kumar
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 04, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Akhil_Akhil_icic
              Mar 3, 2021
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              Resolved

              I am having an unusual deduction from my account and am unable to understand why this is happening. This is happening continuously.

              ECSRTNCHGS230221_SR[protected] is the particular to which the deduction is happening.

              Feb 24 was the first date when this had happened. Attaching the screenshots for reference. I tried reaching the customer care numbers of icici but have got no response. I want clarity on this
              +2 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team   
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                S
                SnehaRaju
                Mar 3, 2021
                Resolved
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                Resolved

                Can I know why my account got multiple ECSRTNCHGS charged from 1st January 2021? and why there is no email and SMS communication about this ECSRTNCHGS?

                Because of this pandemic situation, I lost my job but somehow I managed to pay my outstanding EMIs. And now I am worried to deposit money into my account because of this unknown ECSRTNCHGS and over home loan EMI charges.

                I contacted so so many people for the past three months but they never replied just keep passing my issues from one person to another.

                In this pandemic situation every penny counts but I guess ICICI only entertains their big client and not the middle-class people.

                Ref: Attached transaction history

                Thanks
                Snehlata G
                [protected]@gmail.com
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 04, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
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                  A
                  arghya01
                  Mar 3, 2021
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                  Resolved

                  I have applied for eNPS on 22 Feb 2021 and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI Bank for past few years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
                  I went to ICICI Bank, but they are not sure about the verification process.
                  I had tried to reach customer care, but they have no understanding of this and are unable to help.
                  I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
                  My final option was to raise complaint here, hope ICICI Bank will take care of this this time.
                  Mar 4, 2021
                  Complaint marked as Resolved 
                  My nps account has been verified and made active within 2 hours of sending an email to [email protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 03, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcqt) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Mar 04, 2021
                  Updated by arghya01
                  What is the email id?[protected]@icicibank.com???
                  Mar 04, 2021
                  Updated by arghya01
                  my nps account is verified within 2 hours of dropping an email -- [protected]@icicibank.com
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                    K
                    Kalyan Chandra Sekhar Devulapalli
                    from Uppal Kalan, Telangana
                    Mar 3, 2021
                    Resolved
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                    Resolved

                    Hello,
                    My trading account number is: xxxxxxxxxxxx
                    I have been tricked into opening this account and was told that there were no charges annually or maintenance or brokerage charges. I did not connect my bank account to this account and still Rs. 826 have been deducted from my ICICI Savings account. How can that be done.

                    I tried contacting customer care on multiple occasions. It is a paid number and takes several minutes to actually get to the IVR menu to speak to the customer care executive. The call disconnects after a while and the customer is charged a hefty amount for the call. Absolutely ridiculous.

                    I need to know why I was charged this amount and demand a refund of it. Also, would like to cancel my trading / demat account with ICICI. I do not need it at all.
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 04, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      rulz1230
                      from PUNE, Maharashtra
                      Mar 3, 2021
                      Resolved
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                      Resolved

                      Address: C-13 Shivsagar soc opp IDBI Bank Jagtap, chowk Wanwadi Pune -411040

                      My name is Akshay Reddy I got a message amount deducted from my savings account.{dear customer, inr 220.00 was spent using debit card of account xx 5167 on 2nd March, 2021 Info: vin*google *tic. The available balance.}but i did not do any transaction. Without my otp how this happened. Please cross check and revert my money back.

                      Thanks & Regards
                      Akshay Reddy
                      Cell No : [protected]
                      +1 photos
                      Aug 15, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Mar 03, 2021
                      Updated by rulz1230
                      Customer ID : Akshay Dinesh Reddy

                      Verified Support
                      Mar 03, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sai Vinod K
                        from Chennai, Tamil Nadu
                        Mar 3, 2021
                        Resolved
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                        Resolved

                        There are two recurring transactions of value 4000 and 1000 each that executes every 1st day of month for indian clearing corp for SIP's. Even though there is enough balance(Rs. 5, 006) in my account as of 1st March, 2021 my transactions were rejected and charged back 590 and 590 rupees for each ECS Bounce charges

                        My account number is[protected]
                        +1 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 04, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          P
                          Priyanka Bhavsar
                          from Borivli, Maharashtra
                          Mar 3, 2021
                          Resolved
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                          Resolved

                          Address: Dahisar

                          My account is debited from 8th Feb To 11th Feb'21 ten times for amount of Rs.29.50 (Point Of sales Decline charges) even though I haven't swiped my card these many times. Also, I didn't received any message alert notifying this debit.

                          Kindly reimburse amount of Rs.295 to my savings account.

                          Regards,
                          Priyanka Bhavsar
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 03, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcf8) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          When should I expect refund of Rs.295/-
                          I want Rs295 to be reimbursed in my account as I have not swiped my card at other banks ATM ten times.
                          What UID means?
                          Contact [protected]
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                            P
                            Piyush Dasila
                            from Chennai, Tamil Nadu
                            Mar 2, 2021
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                            Today around 6 pm an amount of ₹1899 was deducted from my ICICI account without my consent . I want to know why and I want immediate action to be taken
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcfe) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              princy annie
                              from Thiruvananthapuram, Kerala
                              Mar 2, 2021
                              Resolved
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                              Resolved

                              Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account XX864 on 02-Mar-21. Info: IIN*I-Debit*S

                              Call on 18002662 for dispute or SMS BLOCK 864 to [protected] .
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 03, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcup) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                M
                                Madhuri Masharu
                                Mar 2, 2021
                                Resolved
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                                Resolved

                                Address: Akshar travel21, city centre , swastick cross road, Ahmedabad

                                Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account ..on 02-Mar-21. Info:
                                Aug 19, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 03, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcut) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  S
                                  sanket bhardwaj
                                  from New Delhi, Delhi
                                  Mar 2, 2021
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                                  Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account XX134 on 02-Mar-21. Info: IIN*I-Debit*S. The Available Balance is INR 71, 889.24. Call on 18002662 for dispute or SMS BLOCK 134 to [protected] .

                                  This is the message I have received.

                                  What is this... I have also mailed to icici... My amount has been deducted fraudulently without my permission... Its a very arrogant and unhealthy behavior
                                  +1 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 03, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dcuz) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
                                  Apr 19, 2021
                                  Updated by sanket bhardwaj
                                  I still haven't received any refund of any sort whatsoever. Please check
                                  Dear Sanket, We sincerely regret the inconvenience caused. Please be assured that our team will process a full refund to you. Kindly share your Membership id and other details on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process the refund on a priority and make sure this never repeats - Swarali, Team OneAssist
                                  sanket bhardwaj's [Complaint's author] reply, Mar 3, 2021
                                  Hi, I have replied to link mentioned. Please look into it and refund the amount.
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