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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 267

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R
Roy Joy
Jun 9, 2021
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I am an ICICI bank customer and my account got debited Rs 595 for 8 times as ecsrtnchgs charges without any prior permission. Please do the needful to return that amount to my account.
ICICI Bank customer support has been notified about the posted complaint.
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    R
    Riya gupta96
    Jun 9, 2021
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    Address: Gurgaon

    I want refund of POSDEC charges complete amount am facing this issue from more than one year please look onto this matter and resolve this asap i've already highlighted this concern on your twitter page nobody is responding i have complete statement also not getting any satisfactory assistance from customer service check all the attached images m pissed off now
    ICICI Bank customer support has been notified about the posted complaint.
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      R
      Rajkumar Narayan Panchal
      Jun 9, 2021
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      Address: Icici direct
      Website: www.Icicidirect.com

      I was working in the year 2006
      And my agent code was 8016031
      My pan number ALVPP4295L
      MY account number salary credited on[protected]
      I want my PF number and salary slip if possible.

      I lost my salary slip
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        shamima haque
        Jun 9, 2021
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        Address: New Delhi

        Dear Customer, transaction of INR 1, 699.00 done on ICICI Bank Account XXXX on 09-Jun-21. Info: IIN*I-Debit*S.

        I did not make any such transactions and the customer care number gives no option to register a complaint. I want the bank to refund me the amount and also to give me a valid explanation for making such deduction and giving no option to talk to cusomers care executive.
        ICICI Bank customer support has been notified about the posted complaint.
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          A
          Aakanksha1996
          from Delhi, Delhi
          Jun 9, 2021
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          Address: Sector - k 984 aashiana colony lucknow

          Today i randomly checked by bank account and my account showed a deduction of rupees 1899 for wpp sr [Protected] renewal.Butt i have never enrolled or such a plan . As a student i stay away from home, this is ig amount . So pls help me to get back my money as soon as possible . Amount deduction without our consent is not reasonable . Please cancel the policy as i don't need it and i never used it . Please try to clear this as soon as possible.
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            Ranjith Gaddameedi
            Jun 9, 2021
            Resolved
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            Resolved

            Hi sir, my savings account of icici shows negative balance, how do i resolve this? Thanks in advance
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232543) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              G
              GauravBansal1234
              Jun 9, 2021
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              Hi,
              Rs 794.86 is deducted from my account without any reason. And, I am not using demat account since the opening of my Saving account. Please refund my money back.
              Please find reference number -IN[protected]
              You can connect with me on [protected]

              Regards,
              Gaurav Bansal
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
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              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232555) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Pawan sss
                Jun 9, 2021
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                Address: Gangapur city

                Behaviour of ICICI bank staff is too bad and unprofessional Ihave a similar experience in he past at ICICI bank in gangapur city by the maager Mr umesh kumar sharma. Very Very poor show by staff of ICICI bank
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
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                Mr umesh kumar sharma branch manager behaviour very bed plz take action immdently
                Reply
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232573) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Smrutiranjan123
                  Jun 9, 2021
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                  Address: Balasore

                  My Account got debited with 589and 590 as ECSRTNCHG, 9th jun 2021 as GST And as CST.why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.Please mail to me on [protected]@gmail.com
                  Jun 10, 2021
                  Complaint marked as Resolved 
                  Plz sir back my money in my acount...my without permission bank debited my money..plz come back my money
                  ICICI Bank customer support has been notified about the posted complaint.
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                  My Name is JOHN ALEX P. I am customer of the bank since 8 years. My account number is mentioned in the screen shot. Without my permission the bank has deducted ECSRTNCHGS of 8774 Rs from my account. Attached is the screenshots.
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                    K
                    Kaushik Chakraborty 1996
                    Jun 9, 2021
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                    Address: ICICI Securities Ltd. - ICICI Centre, H. T. Parekh Marg, Churchgate, Mumbai - 400020, India
                    Website: www.icicidirect.com

                    Hi Respected Dear Sir Madam i got a cashback offer rupees ₹ 500 from ICICI bank via Google pay for opening a demat account i am think ok great offer, then i create a free icici direct account apply coupon code on 17may 2021 & started trading, still now i didn't get the cash back from ICICI i request to you icici bank please send me the cashback amount as soon as possible trading id number is [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232637) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Thank you so much for solve my problem
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                      S
                      Soumya Dosi
                      Jun 9, 2021
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                      Resolved

                      Address: Pawan Dosi,samarth House,, Jhanda Chowk

                      I am Soumya dosi, I have an account in your bank, (A/C NO.[protected] on the 9th of June 4 time charges were applied and my money was deducted from my account,
                      on every charge 590 INR were deducted, the name of the charge is (ECSRTNCHG...)
                      PLEASE SEE THE SCREENSHOT IN THE ATTACHMENT BELOW
                      PLEASE PROVIDE THE REFUND AS SOON AS POSSIBLE.

                      THANK YOU
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
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                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232629) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Z
                        zeeshan48
                        Jun 8, 2021
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                        Hi ICICI Direct Team,

                        826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till mar-21) on 27-apr-2021.

                        Also I have never used Demat account from ICICI. I already approached to ICICI but no response from them. I am totally shocked for no response from big brand ICICI. Please check

                        We people are here because of trust towards ICICI

                        Kindly check and refund my money at earliest.

                        Contat Number: [protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
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                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232640) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          sampathme
                          Jun 8, 2021
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                          Resolved

                          Dear Team,

                          kindly provide no due certificate for below mentioned card details

                          Card number_[protected]
                          Name- sampath M E
                          Mobile number_ [protected]

                          My outstanding balance was zero by end February 2021

                          In March or Feb they have deducted 1699( cpv assistance insurance) without my prior knowledge, after a conversation with them by June they refunded amnt of 1699 on 08/06/2021

                          Now my outstanding balance is 3778
                          Please adjust refund amount and interest is charged on that 1699 which is to be written off,

                          I have already cancelled the credit card bcs of harrasment for payment of dues which I'm not responsible

                          Please provide no due certificate earliest

                          Regards,
                          Sampath
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
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                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (230099) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sanjubaba0007
                            Jun 8, 2021
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                            Resolved

                            I bought two ashirwad deep discount bond(option-I) on 15.07.1996 bearing certificates no. 382428 and 382427. Both these bonds will mature on 15.07.2021.
                            Now I request you to pls guide me about the redemption process in details
                            My e mail id is [protected]@yahoo.co.in
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
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                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (229005) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            sanjubaba0007's [Complaint's author] reply, Aug 11, 2021
                            Sir, your email id mentioned above is protected, hence unable to write you. May I have ur email id where I could send you details. My e mail id is sanjay_jadaun @yahoo.co.in and contact no. is 9045704725
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                              P
                              priyanshmahendra
                              Jun 8, 2021
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                              I tried ordering a Macbook air m1 from apple's website and used ICICI Net Banking as the payment method.
                              The transaction didn't process but still the amount of Rs. 83610/- got debited from my account.

                              So my order is not confirmed but the amount got debited on 6th June 2021 at 16:13 hrs IST.
                              How should I proceed next to get my money back?
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                Suman Maharana
                                Jun 8, 2021
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                                Resolved

                                549 debited from my account which I have not authorized
                                I dont know what is RAZEDU network merchant website, and no idea it got auto debit access from my account. I dont even know how to contact them. How can I stop my money getting debited from this merchant if I can't contact them? Can you not allow this merchant site to access my account?
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
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                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (228996) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Santoshkumar R
                                  from Bengaluru, Karnataka
                                  Jun 7, 2021
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                                  Address: Coimbatore

                                  I having credit card loan with icici bank. I have maintaing sufficient balance in account even auto debit fee charged every month.
                                  Acc no:[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    N
                                    Narasappa Saya
                                    Jun 7, 2021
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                                    Address: One town police station Kurnool, Andara pradesh(state) pin code 518001

                                    Hello Sir & Madam,

                                    I am a customer of the digibank (DBS Bank)

                                    On[protected] at 11:28:23 I had used ICICI Bank ATM(ATM P1118720 - Beside one town police station Kurnool) in Kurnool, Andara pradesh(state) for money withdrawal but the txn failed with a network error.

                                    I didn't get the money but from my digi bank account was debited amount.

                                    Please investigate and get it credited back to my digibank account ASAP.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      P
                                      Prithvi Anil
                                      Jun 7, 2021
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                                      Hi
                                      Yesterday an amount if rs 1899 got deducted from my savings account without my knowledge.it is for second time this is happening.last year march, same amount was debited and I enquired about it in an icici branch and they were like they don't know anything.this time again same situation occured.it shows some renewal policy.but it is without my consent and knowledge.i tried to contact ICICI customer support, but I wasn't able to connect in any way.please advise a proper reason and refund the amounts that got debited two times.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        C
                                        Chakrapani R
                                        Jun 7, 2021
                                        Resolved
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                                        Resolved

                                        I just got sms today 6june 2021 at11:46pm that yranaction of rs.299 from my icici account for VSI*RSZ sony.
                                        I have not done any such transaction nor i have given any such standing instructions.
                                        Icici bank should take responsibiluty for this transaction
                                        Regards
                                        Chakrapani
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (225753) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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