Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 267

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rajkumar Narayan Panchal
Jun 9, 2021
Report
Copy

Address: Icici direct
Website: www.Icicidirect.com

I was working in the year 2006
And my agent code was 8016031
My pan number ALVPP4295L
MY account number salary credited on[protected]
I want my PF number and salary slip if possible.

I lost my salary slip
ICICI Bank customer support has been notified about the posted complaint.
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    shamima haque
    Jun 9, 2021
    Report
    Copy

    Address: New Delhi

    Dear Customer, transaction of INR 1, 699.00 done on ICICI Bank Account XXXX on 09-Jun-21. Info: IIN*I-Debit*S.

    I did not make any such transactions and the customer care number gives no option to register a complaint. I want the bank to refund me the amount and also to give me a valid explanation for making such deduction and giving no option to talk to cusomers care executive.
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Share your phone number
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aakanksha1996
      from Delhi, Delhi
      Jun 9, 2021
      Report
      Copy

      Address: Sector - k 984 aashiana colony lucknow

      Today i randomly checked by bank account and my account showed a deduction of rupees 1899 for wpp sr [Protected] renewal.Butt i have never enrolled or such a plan . As a student i stay away from home, this is ig amount . So pls help me to get back my money as soon as possible . Amount deduction without our consent is not reasonable . Please cancel the policy as i don't need it and i never used it . Please try to clear this as soon as possible.
      ICICI Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ranjith Gaddameedi
        Jun 9, 2021
        Resolved
        Report
        Copy
        Resolved

        Hi sir, my savings account of icici shows negative balance, how do i resolve this? Thanks in advance
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232543) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          G
          GauravBansal1234
          Jun 9, 2021
          Resolved
          Report
          Copy
          Resolved

          Hi,
          Rs 794.86 is deducted from my account without any reason. And, I am not using demat account since the opening of my Saving account. Please refund my money back.
          Please find reference number -IN[protected]
          You can connect with me on [protected]

          Regards,
          Gaurav Bansal
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232555) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pawan sss
            Jun 9, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Gangapur city

            Behaviour of ICICI bank staff is too bad and unprofessional Ihave a similar experience in he past at ICICI bank in gangapur city by the maager Mr umesh kumar sharma. Very Very poor show by staff of ICICI bank
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Mr umesh kumar sharma branch manager behaviour very bed plz take action immdently
            Reply
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232573) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Helpful
            1 other people found this review helpful
            1 found this helpful
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Smrutiranjan123
              Jun 9, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Balasore

              My Account got debited with 589and 590 as ECSRTNCHG, 9th jun 2021 as GST And as CST.why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.Please mail to me on [protected]@gmail.com
              Jun 10, 2021
              Complaint marked as Resolved 
              Plz sir back my money in my acount...my without permission bank debited my money..plz come back my money
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              My Name is JOHN ALEX P. I am customer of the bank since 8 years. My account number is mentioned in the screen shot. Without my permission the bank has deducted ECSRTNCHGS of 8774 Rs from my account. Attached is the screenshots.
              Reply
              Helpful
              3 other people found this review helpful
              3 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kaushik Chakraborty 1996
                Jun 9, 2021
                Report
                Copy

                Address: ICICI Securities Ltd. - ICICI Centre, H. T. Parekh Marg, Churchgate, Mumbai - 400020, India
                Website: www.icicidirect.com

                Hi Respected Dear Sir Madam i got a cashback offer rupees ₹ 500 from ICICI bank via Google pay for opening a demat account i am think ok great offer, then i create a free icici direct account apply coupon code on 17may 2021 & started trading, still now i didn't get the cash back from ICICI i request to you icici bank please send me the cashback amount as soon as possible trading id number is [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232637) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Thank you so much for solve my problem
                Reply
                Helpful
                1 other people found this review helpful
                1 found this helpful
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Soumya Dosi
                  Jun 9, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Pawan Dosi,samarth House,, Jhanda Chowk

                  I am Soumya dosi, I have an account in your bank, (A/C NO.[protected] on the 9th of June 4 time charges were applied and my money was deducted from my account,
                  on every charge 590 INR were deducted, the name of the charge is (ECSRTNCHG...)
                  PLEASE SEE THE SCREENSHOT IN THE ATTACHMENT BELOW
                  PLEASE PROVIDE THE REFUND AS SOON AS POSSIBLE.

                  THANK YOU
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232629) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Z
                    zeeshan48
                    Jun 8, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi ICICI Direct Team,

                    826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till mar-21) on 27-apr-2021.

                    Also I have never used Demat account from ICICI. I already approached to ICICI but no response from them. I am totally shocked for no response from big brand ICICI. Please check

                    We people are here because of trust towards ICICI

                    Kindly check and refund my money at earliest.

                    Contat Number: [protected]
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232640) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sampathme
                      Jun 8, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Dear Team,

                      kindly provide no due certificate for below mentioned card details

                      Card number_[protected]
                      Name- sampath M E
                      Mobile number_ [protected]

                      My outstanding balance was zero by end February 2021

                      In March or Feb they have deducted 1699( cpv assistance insurance) without my prior knowledge, after a conversation with them by June they refunded amnt of 1699 on 08/06/2021

                      Now my outstanding balance is 3778
                      Please adjust refund amount and interest is charged on that 1699 which is to be written off,

                      I have already cancelled the credit card bcs of harrasment for payment of dues which I'm not responsible

                      Please provide no due certificate earliest

                      Regards,
                      Sampath
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (230099) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sanjubaba0007
                        Jun 8, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I bought two ashirwad deep discount bond(option-I) on 15.07.1996 bearing certificates no. 382428 and 382427. Both these bonds will mature on 15.07.2021.
                        Now I request you to pls guide me about the redemption process in details
                        My e mail id is [protected]@yahoo.co.in
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (229005) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Reply
                        sanjubaba0007's [Complaint's author] reply, Aug 11, 2021
                        Sir, your email id mentioned above is protected, hence unable to write you. May I have ur email id where I could send you details. My e mail id is sanjay_jadaun @yahoo.co.in and contact no. is 9045704725
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          priyanshmahendra
                          Jun 8, 2021
                          Report
                          Copy

                          I tried ordering a Macbook air m1 from apple's website and used ICICI Net Banking as the payment method.
                          The transaction didn't process but still the amount of Rs. 83610/- got debited from my account.

                          So my order is not confirmed but the amount got debited on 6th June 2021 at 16:13 hrs IST.
                          How should I proceed next to get my money back?
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Suman Maharana
                            Jun 8, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            549 debited from my account which I have not authorized
                            I dont know what is RAZEDU network merchant website, and no idea it got auto debit access from my account. I dont even know how to contact them. How can I stop my money getting debited from this merchant if I can't contact them? Can you not allow this merchant site to access my account?
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (228996) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Santoshkumar R
                              from Bengaluru, Karnataka
                              Jun 7, 2021
                              Report
                              Copy

                              Address: Coimbatore

                              I having credit card loan with icici bank. I have maintaing sufficient balance in account even auto debit fee charged every month.
                              Acc no:[protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Narasappa Saya
                                Jun 7, 2021
                                Report
                                Copy

                                Address: One town police station Kurnool, Andara pradesh(state) pin code 518001

                                Hello Sir & Madam,

                                I am a customer of the digibank (DBS Bank)

                                On[protected] at 11:28:23 I had used ICICI Bank ATM(ATM P1118720 - Beside one town police station Kurnool) in Kurnool, Andara pradesh(state) for money withdrawal but the txn failed with a network error.

                                I didn't get the money but from my digi bank account was debited amount.

                                Please investigate and get it credited back to my digibank account ASAP.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Prithvi Anil
                                  Jun 7, 2021
                                  Report
                                  Copy

                                  Hi
                                  Yesterday an amount if rs 1899 got deducted from my savings account without my knowledge.it is for second time this is happening.last year march, same amount was debited and I enquired about it in an icici branch and they were like they don't know anything.this time again same situation occured.it shows some renewal policy.but it is without my consent and knowledge.i tried to contact ICICI customer support, but I wasn't able to connect in any way.please advise a proper reason and refund the amounts that got debited two times.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    Chakrapani R
                                    Jun 7, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I just got sms today 6june 2021 at11:46pm that yranaction of rs.299 from my icici account for VSI*RSZ sony.
                                    I have not done any such transaction nor i have given any such standing instructions.
                                    Icici bank should take responsibiluty for this transaction
                                    Regards
                                    Chakrapani
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (225753) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Aquib Hasnain
                                      Jun 6, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I would like to bring to your notice that an authorised transaction was made from my ICICI Bank Savings account to Amazon Stan.
                                      I have my Amazon prime linked to my credit cards but not to my savings account also the date of renewal of my prime membership is in October 2021, so why was an amount of INR 999 debit from my Icici Savings account.
                                      Jun 13, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        H
                                        Hogen
                                        Jun 6, 2021
                                        Report
                                        Copy

                                        "Hi, The Number of customer care has no response. When they respond after long time they don't help.
                                        Total of 1991.67rs been deducted in three days stating that nach_ad_rtn_chrg~adbldesk. I tried calling the customer care, but I guess I am waiting my time. I request you to give a proper reason for the deduction.

                                        If you can't give a reason please refund the money. Covid has already brought me my knee's don't push to my grave with all your non accountable charges and force me to look for alternatives after 13 years with ICICI.

                                        I paid charges earlier I will not pay now again and again.

                                        Hope to get a response."
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Bangiya Gramin Vikash Bank
                                          1
                                          (216)
                                          CC Avenue
                                          1
                                          (838)
                                          Bank Of India
                                          1
                                          (2380)