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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 291

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T
tanubodhe
Mar 25, 2021
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Hi,

I have my salary account with ICICI bank. It is marked lien for paylater.
I received 15000 in my saving account on 9th Mar, 2021. I had an urgent payment to make on that day. Since then I am trying to reach customer care to remove lien as sufficient money is deposited and no negative balance is there but no response from customer care because of which I still haven't received my monthly payment.
They say to deposit another 10000 to remove lien and release amount. He also said on call you can complaint where ever you want but we cant help you. You have to pay another 10000.
In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from ICICI bank.
We are trying to pay your dues and equal support is expected from your side.
Kindly requesting you to settle at least my pay later account with the lien amount or at least my emi. Blocking the amount is no solution.
even after writing a detailed mail on 12th march, no response from bank is received. Also your email id is not visible. It is showing as protected
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et4u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Sanjai Raghavan
    Mar 25, 2021
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    Address: No 6/16 168th Street Muthamizhl Nagar

    Its is totally unfair in my account 550 rupees deducted from my account i want that money in my account with in hour orelse i will take severe action
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et51) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      shreya saraiya
      Mar 25, 2021
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      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I received a message of the debit from my ICICI account. Could you please assist me regarding this. Please find the attachment regarding the same.
      Aug 14, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 25, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et55) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        Goutam Thukral
        from New Delhi, Delhi
        Mar 25, 2021
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        There was unauthorised debit of 826Rs from my savings account towards amc for my ICICI demat account. This was after my demat account was closed. Please help me get back this account as the period of the charges is from Feb 2021 to Feb 2022 but the account is closed now.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et28) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team   
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          B
          BAWA TRAP
          Mar 25, 2021
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          Address: Alwar
          Website: Icic bank

          Hello there,
          I am Vikram Sharma Brother of Shubham Sharma (Account holder)
          Yesterday my brother's salary has been credited is his icic bank account (10k INR) in the morning and when he checked his account in evening (24/03/2021). When we checked the transcation statement there is only 6 Ruppee left.
          Can you please resolve this issue as soon as possible.
          Attaching bank account statement below
          Aug 15, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 25, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team 
          Kindly cheque with your brother has he had done any mutual fund sip or taken any loan .
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            C
            chakrapani830
            Mar 24, 2021
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            Address: ramnagar,visakhapatnam,andhrapradesh

            Iam D.B.V. CHAKRAPANI
            I bought a two wheeler by using icici EMIs option in 2006
            i have a problem with my clearance certificate i lost that letter and now i needed for my child future education loan purpose so i went to icici bank to ask my vehicle clearance letter issue they told me to raise a complaint and i gave it twice but there is no response and in cibil score its showing settled but i cleared all my EMIs and i gave my EMIs money to that executives on that time and after completed my EMIS that executive gave a clearance letter to me but now they are saying its settled.i resaled that vehicle too and that vehicle is now in another ones registered name so please help me what to do and how can it changes my CIBIL score status
            my vehicle reference number =LTVPM[protected]
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 25, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et14) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              B
              Biplab011265
              Mar 24, 2021
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              Address: ICICI Towers, Bandra- Kurla Complex, Mumbai 400051

              I have two bonds of ICICI Only Vimal Vaatsalya Bonds, issued on 01.07.1999 and redemption date was 01.01.2018. The face value of each bond was Rs 1000. Bond is under category of Money Multiplier Bond, Series R/BPN/99/1. Certificate no of two bonds are 47506 and 33414. Earlier holder was Assam Sales Corporation and transfer happened on 30.08.1999. I have contacted several branch of ICICI Banks, but not received any response. I tried to get contact to ICICI Limited but not found any contact details.
              Requesting to ICICI Limited to redeem of my two bonds as earliest on present value to my bank account. I will share my account details as when required.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1eqt3) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              E-mail sent on 25 Mar 2021 at [protected]@3i-infotech.com with complete details of Bonds (2) along with account details with scan copy of Bond Certificates.
              Received e-mail on same day from [protected]@icicibank.com with instruction to send support documents including original certificates of Bonds, self attested xerox of PAN & Aadhar (as address proof), cancelled cheque and application letter with signature attestation from Bank Manager.
              Same has sent through Speed Post on 30.03.21 and documents is on the way to Navi Mumbai.
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                S
                Shruti Khowala
                Mar 24, 2021
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                Date- 20.03.2021
                time- 6.38 pm
                mode- eazypay gatewway
                supplier- ibs college

                i made my admission fee payemnt from my savings account on 20 march through eazypay gateway. The payment got debited from my account but not credited to ibs college. I have tried calling them and did all sorts but my money is not received to them or either me
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1epwv) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  sharmajaipur
                  from JAIPUR, Rajasthan
                  Mar 24, 2021
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                  I paid my October'19 Bill on 2.11.2019 well before the due date on 5.11.2019 from my SB Account with ICICI Bank itself.
                  The amount was credited by the Bank elsewhere and on my complaint corrected it by crediting the Credit Card Account on 13.11.2019. But the system charged Late fee charges on 8.11.2019 (885/-) and Interest (4021/39-) on 28.11.2019 in the next Bill for November'19. On my various request e-mails, I have been being replied that because of the COVID there may be delay in resolving of the matter and now on my contact over phone yesterday icici bank has expressed its inability to do anything because the matter is of more than 6 months old. The refundable amount is 4906/39-(885+4021.39) (dated 29.01.2021)

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bchk) in the subject line of your email. Our official will assist you.
                  (Reply dated 31.01.2021)

                  But I am again denied.
                  My a/c[protected]
                  [protected]@hotmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
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                    H
                    Harshini Selvaraj
                    Mar 24, 2021
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                    I would like to bring it to your notice that an amount of Rs 199/- has been deducted from my ICICI bank account and the transaction message says vsi/amazon stan. Neither have I done any transaction nor did I get any OTP for this transaction. I am already a prime member and had recently renewed my yearly subscription so this could not be for any renewal. This amount was debited on 24th March 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Sekhar.3
                      Mar 24, 2021
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                      Resolved

                      I want to transfer money through UPI and it shows error codes for everything in UPI service.
                      I'm adding screenshots of the error messages.
                      Mar 25, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
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                        kaustubh khandelwal
                        Mar 24, 2021
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                        Without my consent, rs. 400000 has been deducted from my account on 23/03/2021 to 'dr. Tran for funding a/c[protected]'.

                        I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.

                        This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1epzb) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sri Nivas Mashetty
                          Mar 24, 2021
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                          I got a mail regarding the purchase of INR 999 from my debit card on 23 mar 2021 with some info: MSI*VSL AMAZON Stan.

                          I do not have any prime membership of any amazon service, so why and for what reason this transaction was done from my account.

                          please resolve the issue and refund my amount.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Sharath Chandra Ayeela
                            Mar 24, 2021
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                            There has been an unauthorized transaction of amount Rs.999/- from my ICICI bank account mentioning the charges paid against VSI Amazon STAN charges which was not authorized by me.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1epzk) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              A*N
                              Mar 23, 2021
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                              Hello 199rs deducted from my account without any OTP msg says debited towards VSI*Amazon st resolve this ASAP i want my money back
                              ICICI Bank customer support has been notified about the posted complaint.
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                                V
                                V.UDAYA RAGHAVENDRA KUMAR
                                from Tenali, Andhra Pradesh
                                Mar 23, 2021
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                                An amount of 1899 has been deducted from my icici savings bank account on regarding one assist plan. I do not want to take a plan here, refund my money back to my account as soon as possible.

                                mobile no: [protected].
                                email: [protected]@gmail.com
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Udaya Raghavendra Kumar Valluru
                                  Mar 23, 2021
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                                  Dear sir,
                                  An amount of 1899 has been deducted from my icici savings bank account on regarding one assist plan. I do not want to take a plan here, refund my money back to my account as soon as possible.

                                  MOBILE NO [protected].
                                  MOBILE NO [protected]

                                  Email: [protected]@gmail.com.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1enie) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Snehal.deth
                                    Mar 23, 2021
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                                    I have requested several times to ICICI credit card team to convert my total outstanding into emi as due to my poor financial condition I am not able to pay the min due. But they never replied nor helped.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1enjf) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      manas2009
                                      Mar 23, 2021
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                                      Resolved

                                      Hi,
                                      There have been multiple complaints by me on home loan that I took. Latest issue is a simple one but there is no response from assigned person amarnath.[protected]@icicibank.com. The issue is:

                                      I have money saver home loan account. The interest deducted in my account is 3053 rs. on 1st March while it should have been 500-700 rs only. Reason for my argument is:
                                      1. Available balance maintained by me from 1st Feb-3rd Feb : 44, 78, 000
                                      2. Available balance maintained by me from 4th Feb-28th Feb : 45, 68, 000
                                      3. Outstanding principle on 1st Feb: 46, 63, 065
                                      4. Oustanding principle on 1st Mar: 46, 28, 403
                                      5. Rate of interest 7.3

                                      Please calculate and show me if 3053rs. deduction is valid as interest.
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 24, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1epzd) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Shoaib Online
                                        from Chennai, Tamil Nadu
                                        Mar 23, 2021
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                                        Address: NO 38/18 1ST CROSS STREET, BHARATHI NAGAR KOLATHUR, kolathur

                                        This is shoaib, from chennai, its regards to my car loan, i taken the loan for 60 month and paid 39 month so far, due to finacial curcumsetence and no proper income i couldn't the emi's, i told to bank loan collection team on this matter, even after morantarium period august 2020 also i paid the emi's period september, october and november 2020, they are not listening what i am saying, just they need money, they are blackmailing that they will take the vehicle, i said i[censored] want to take the vehicle, pay the amount which i paid for loan and initial amount i paid for vehicle, emi i paid as of now rs.373035/- and initial amount of rs. 150000/- total i paid so far 523035, that executive name is mr.Rajesh - [protected] and his manager he spoke to over the phone i forgot his name, a simple message to bank, i will make the payment, due to not proper income so i couldn't pay correctly, i need a time to clear all dues which they are not understanding, keep on disturbing daily, even i have option to block there numbers or switch off but i couldn't do that, i can understand the situation, i very much dusturbed by the behaviour of bank, this is my humble request you to speak to the bank geting the time to make the payment till july 2021, my working field is travel based company, business if very low, cant able to survive daily basis. Contact me for more details [protected]
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 24, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Mar 29, 2021
                                        Updated by Shoaib Online
                                        Ur executive telling me to get sucide so that he claim the amount from the insurance.
                                        Mar 29, 2021
                                        Updated by Shoaib Online
                                        Today also he came to my house. He is blackmailing me that he will take the car. I paid a car loan for March month, he asked me to pay personal loan. I said I can’t have money now to pay need time for that that guy keep on torturing telling me get sucide so that he will claim from my insurance

                                        I have given one option now

                                        I said to pay my money which paid to you in total. 9565 x 40 month Rs 382600 + 1, 50, 000 down payment for car total I paid so far Rs. 532, 600

                                        Pay me I will give the car

                                        Executive number. Mr. Rajesh. +91 [protected]

                                        Apr 20, 2021
                                        Updated by Shoaib Online
                                        Hello Banker. Any body there to reply. This guy is very rude
                                        Jun 17, 2021
                                        Updated by Shoaib Online
                                        Hello Any one there to reply.
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