ICICI Bank Complaints & Reviews

MID# 75855384

We had surrendered the ICICI merchant services POS terminal in 2018. The device was collected by the company’s employee.
In November 2020, I get an email stating that a charge of ₹1000/- + 18% GST is being deducted from my account for using their services and device.
I tried to raise my concern with them by contacting them on their customer care number mentioned on their website. I couldn’t get thru the IVR as it only accepts TID which I didn’t have as the POS terminal was submitted 2 years ago.
Therefore, I sent an email to them expressing my concern and there was no response from them at all. All I get is an auto generated email stating that we will get in touch with you soon. After awaiting their response and no communication from their end I decide to visit the local branch and speak with their branch manager. Upon understanding the situation the manger gives me a contact number of the person who looks into this matter. On speaking with him, he gives me another contact number of the person incharge of our area.
After talking to the area incharge, he sends an email to the concerned team keeping me in the loop, asking to close the matter and refund the amount deducted.
Then a response comes from the team that as per their records the terminal is still active and therefore the charges have been deducted. Further to this, they also state that they have also activated cash withdrawal for customers and an additional fee of ₹1000/- + 18% GST would be deducted from my account. Firstly, I don’t have the terminal as it had been submitted to the company 2 years ago. Secondly, they activated a services without my consent.
On writing the same thing in the email they say that I need to show them the proof of submission of the POS terminal. I try to prove my point by asking them to check my statement and see that there have been no transactions since 2018. They still write that submit the terminal in order to close the case.

How can I submit the terminal again when it has already been done. Who keeps the proof of submission after two years. There have been no transactions thru the device which in itself is a proof.

Please help me get my refund and close the account for good

Thanks & Regards
Mayank Jain
(For Praveen Jain & Sons)
[protected]

MH15 CT8529 vehicle against fast tag deducted twice on 21 st December at Moshi as well as Rajguru nagar till.
This same happened in November 2020
Could you please revert the charges back

Sandip Kute
[protected]

Would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 26th December 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

I tried logging in to my imobile account, and it shows 4 options. I just want to login into my savings account and i cannot. There is no option there. If i click on instasave, the webpage which loads is white and there is nothing to see there. Please help.

On 01 December 2020 i made a transaction of Rs. 278.57 via SBI net banking through ICICI Bank gateway on NHAI site for my "MONTHLY TOLL PASS" . Amount was deducted yet i was unable to cross toll.

I registered my complaint to SBI they said we can't help in regard.
You have to contact NHAI. So, please help me

Vehicle reg. no. MA3NYFJ1SLG658508 (Paytm Fastag)

Dear Sir/Madam,
I am Sandeep Kumar Account number is[protected] IFS Code ICIC0000885. My account since 2012.
1716.00 Rupees has been deducted from my account as-
DP CHGS TILL OCT-20 - 826/-
POSDEC CHGS -29.50/- (21 times)= 619.50/-
DCARDFEE6119OCT20-SEP21- 259.60/-
DCARDFEE6119OCT20-SEP21- 329.22/-
on 28/12/2020.
Total Amount approx 1716/-
I have not activated and used my Demat account till deactivated last used in 2018. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.
Its not first time so requested please check past statement also and do needful either i will have to go consumer court.

Regards
Sandeep Kumar
[protected]

It is very pathetic that ICICI bank is charging money from customer for ecs return which occured due to margin shortfall in my account. There has been a debit of RS 590 on. 14 dec and it repeated again today i.e. on 25 th dec. How can the bank charge multiple times.

I request Icici bank to please refund this amount as i am under severe financial hardship and these frequent issues are not helping.

Kindly look into this and do the needful.

I have ordered the icici coral wave card for my joint account but have got the titanium and coral expressions debit card. I have cancelled the debit cards and want refund for the same. Please help me in getting the refund. The banking representative named Manish is not at all helpful and tells many random and false statements.

My contact number - [protected]...

Money has been debited without my knowledge under vsi transaction

On 24-Dec-2020 at 8: 45 PM, my friend tried to deposit Rs. 75000 in my ICICI bank savings account through Marol, Andheri East, Mumbai based cash deposit machine. After putting cash in to the machine, money was taken inside the machine however credit is not received in my account and on machine unable to process/ out of service indication has come.

Please find below cash deposit machine details
ATM ID : 10442SRY
DATE : 24-DEC-2020
TIME : 20: 45

Icici bank Deduction money from my bank account wrongly

Where can I check the amount due and make payment for the same for my Coral credit card that was blocked on 23 December 2020? Is it possible to make the payment via internet banking?

How can I check the amount due and complete the payment for my Coral credit card that has been blocked on 23rd December 2020?

My vehicle no is HR 26 BG 1015. My fastag was issued by ICICI but now it is showing blacklisted.

I have requested ICICI Fastag Customer Care to remove the blacklisting but it is not done after almost 2 months and multiple complaints / follow ups. Now my complaints are automatically getting closed without any resolution. It is almost impossible to reach ICICI Fastag customer care and after spending at least 1 - 2 hour when call connects then i get a standard response that it will be resolved in 24/48/72 hours max.

Customer ID: 10020098
Tag Account Number: 20042607
Tag Serial Number: [protected]
Account Status: Closed
Tag Status: Inactive

First complaint was made on 30th Oct 2020 and after that many complaints / follow ups have been done but no luck. Still my FASTAG is blacklisted.

I am not able to get new TAG because of this blacklisting and now govt have mandated the FASTAG from 1 Jan 2021 so i am in big trouble. ICICI team is of no help. I have a toll plaza at 1 Km distance from my home and i have to cross it multiple times a day. Without cash payment and without tag i can't cross toll plaza now.

Kindly rectify the issue and do the needful so that I can cross plaza hassle-free. I am attaching the complaint / follow up details for reference.

Thanking you,

My name is Srinath. Yesterday i received an sms from ICICI bank as "SR[protected]: Dear Customer, As a precautionary measure, Acct XX651 has been frozen temporarily to prevent misuse. Pls visit branch and submit recent trxn dtls." after performing failed UPI Transactions. The money was not deducted from the account but my account is not operational as it was frozen by the bank.

Immediately called the customer care and asked...

Hi

I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

Please close my demat account and refund my money asap. My account number is[protected]

Regards,
Bhavin Deliwala

The I direct App didn’t allow me to trade my shares for 4 days after I bought it. I lost Rs 176000 due to the app and website issue. The face lock doesn’t work on the IOS devices at all.

VSI/Amazon/STAN/[protected]/[protected]

Icici vimal vaatsalya bonds certificate no 36940 with distinctive number 36939 was issued to me on 02.08.1999 ealier issued to assam sales corporation had a maturity date 01.01.2018. I have contacted icici bank customer care but have not received any reply.Kindly help.

Please note that inr 619.50 have been deducted from my account as dp chgs till oct-20 on 25/11/2020.
I have never activated and used my demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from icici. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

It has been around a month since i reported the issue but the same has not been resolved by the icici yet, i am being harassed by the bank. They keep asking for various things like email registration etc. Even after doing it multiple times. I have sent them the demat closure form along with required annexures but again they are trying to walk away with it and not closing my account even after multiple attempts.

Kindly refund my money at earliest. I need justice and my money back immediately.

Contact no. [protected]