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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 291

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N
Naveenkumar Chandran
Dec 29, 2020
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Why dont you beg us instead of thrifting money from my bank account in the name of demat account changes without informing me. and im not even open it.
You should revert this money.
contact me in naveenkumar.[protected]@gmail.com for further transaction details.
ICICI Bank customer support has been notified about the posted complaint.
You didn't contact me .. how you close this complaint??
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    A
    adesh cheelad
    from Bengaluru, Karnataka
    Dec 29, 2020
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    Address: ICICI Bank Ltd,Infosys Technologies Limited, Third Cross,,Electronic City, Hosur Road, Bangalore,Bangalore,KA,IN,560100

    Hello.
    I'm Adesh Cheelad, the amount of Rs. 826/- is debited by ICICI Bank on[protected] without sms or email alert.The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL NOV 2020.The demat account mentioned in the transaction mark belongs to my ICICI direct account.
    I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees there was no prior intimation about the new fee structure. If these charges are not part of ICICI direct fee structure please refund my money back. I tried to complaint launch a query/complaint through ICICI Bank's 'https://www.icicibank.com/complaints/complaints.page' but the webpage did not process my request. Hence I had to launch a complaint through 'https://www.consumercomplaints.in/'

    Regards,
    Adesh C
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
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      V
      vipul thummala
      from Delhi, Delhi
      Dec 29, 2020
      Resolved
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      Resolved

      Address: Icici bank

      Icicibank charged the dp charges from my bank account with out any information. When I am opening the dmat account excutive will say there no charges
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19gmv) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team 
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        M
        Mamtal
        Dec 29, 2020
        Resolved
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        Resolved

        I want to lodge a complaint Ms. Meenakshi working in ICICI Credit card recovery office situated Delhi. I owed a Credit Card from ICICI Bank and the outstanding has been converted into emi. I have already paid 2 emi's but still not received any mail or communication and they qre getting the high interest charged every month.

        Please take a quick action or I will lodge a police complaint as she is not responding.

        Thanks
        Mamta
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19f3e) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team   
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          M
          Muthu Rasu
          Dec 29, 2020
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          I am Muthurasu (Mob:[protected]). 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL NOV-20) DP charges on

          I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.
          I need justice and my money back immediately.My Account Number is[protected]

          Thanks
          Muthurasu N
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 29, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dec 31, 2020
          Updated by Muthu Rasu
          Still now no one contacted and icici customer care number also called 1000 time no response and money only gone for me for customer call because of this.

          If still not get response from icici then no other option need to go for consumer court only.
          Jan 01, 2021
          Updated by Muthu Rasu
          Hi ICICI team,

          Still no one contacted me and try to call your customer care or bank branch no response for me.

          This way you will treat your customer?

          Reall not happy on this
          Still now no one contacted and icici customer care number also called 1000 time no response and money only gone for me for customer call because of this.

          If still not get response from icici then no other option need to go for consumer court only.
          Still no one contacted from icici bank and no response also.

          Need my money back. This show how we can trust icici bank to keep money in saving account because without account holder confirmation icici bank people's taking money.
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            K
            Krishna chandanshiv
            Dec 29, 2020
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            I have already sent mail to payroll and settlement department of icici but still there is no reply from icici pf settlement department. My name is krushna and my employee id 418826. Kindly revert pls.
            ICICI Bank customer support has been notified about the posted complaint.
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              A
              Aayushs7ha
              Dec 29, 2020
              Resolved
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              Resolved

              Address: Splender forum, jasola, new delhi

              I am a corporate. In the month of November I had requested my online savings account to be converted into salary account.

              Despite my salary credtion.I was charged around 1200₹ MAB charges without any notification.

              One of the agent at ICICI - splender forum, jasola 11334, New Delhi branch took my request for salary account conversion.

              I had adhered to all the formalities.

              Customer care, the branch and the employee who took the request are just throwing blames and I have been running around circles.

              I, humbly requested them to reverse the charges. They have been utterly rude and least helpful.

              Could you please look into it?
              Aug 12, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ozu) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Y
                yogeshpawaskar
                Dec 29, 2020
                Resolved
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                Resolved

                Issuing debit cards without asking and then charging money for it

                Address: ICICI, Bandra Kurla Complex

                I have noticed that ICICI has issued me many debit cards periodically and then charged my account approx 500 INR everytime for it.
                I did try to call ICICI customer care to report this. But then i was uncomfortable to proceed since the IVR system asked for PIN number after asking account number. Since i did not submit my PIN, it disconnected everytime....
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                H
                haobamsurjit
                Dec 28, 2020
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                I have order the product on 25th Nov'20 and price of the product was 1699. The order id was[protected]. Initiation date of refund was 7th Dec'20. But still I didn't get my refund. The refund reference number from Amazon is[protected].
                +2 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19p1h) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Devendra Didwaniya
                  Dec 28, 2020
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                  Resolved

                  Annual maintainance charge has beed deducted from my bank account in spite of not using thier services. The customer care misbehaves and says he cant help in this matter.
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 28, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19cm1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    knasri4
                    Dec 28, 2020
                    Resolved
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                    Resolved

                    Want to get my car loan account number updated but no one is ready to help. Customer care guys asking to send a mail. I have already sent 2 months back but they are not replying to the emails.
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dec 28, 2020
                    Updated by knasri4
                    Reference ID - 000TXaFSBWDS2GYH
                    Verified Support
                    Dec 28, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19clz) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      KUNAL PADHI
                      from Delhi, Delhi
                      Dec 28, 2020
                      Resolved
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                      Resolved

                      An amount of inr 999 has been deducted from my account.
                      The email says:
                      A purchase of inr 999.00 has been made using your debit card linked to icici bank account xxxxx on 28-DEC-20. Info: VSI/AMAZON STAN/[protected]/[protected]/

                      I did not made this transaction. Also, i did not made any subscription or request for auto debit on amazon.
                      +1 photos
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dec 28, 2020
                      Updated by KUNAL PADHI
                      please resolve this asap
                      Verified Support
                      Dec 28, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19clv) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sharon DSouza Zulfikar
                        Dec 28, 2020
                        Resolved
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                        I have been charged numerous times for thus ### pos charges of 29 rs. Can this good for nothing icici bank take responsibility. Are they running of money that they want to loot their CUSTOMERs. I am shocked to know how many CUSTOMERs hv been charged for baseless pos transactions. My debit card has been blocked since the last 1 year. There is no question of my transaction getting declined if I've not been able to use my debit card. This useless bank will not even reverse the charges. Who the he'll is responsible ? How can we get a possible refund when icici bank is getting greedier by the day
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 28, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19cls) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Soraj Patel
                          Dec 27, 2020
                          Resolved
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                          Resolved

                          I have paid my exam fees to my university through phonepay but amount is deducted from my bank and not received by university.
                          PAID TO -tpsl.[protected]@icici
                          Amount- 4500/-
                          Phone pay no. [protected]
                          Transaction I'd - P2011261819456448222794
                          +2 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19c2r) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Soraj Patel's [Complaint's author] reply, Dec 31, 2020
                          Ok thank you.
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                            A
                            abhikale
                            from Pune, Maharashtra
                            Dec 27, 2020
                            Resolved
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                            Resolved

                            Txn of INR 129.00 done on Acct XX612 on 27-DEC-20.Info: VSI*AMAZON ST.Avbl Bal:INR 2, 570.67.Call 18002662 for dispute or SMS BLOCK 612 to [protected]

                            This transaction not did by me its auto debited I don't know how
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ato) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              M
                              MayankJ6
                              from Delhi, Delhi
                              Dec 27, 2020
                              Resolved
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                              Resolved

                              MID# 75855384

                              We had surrendered the ICICI merchant services POS terminal in 2018. The device was collected by the company’s employee.
                              In November 2020, I get an email stating that a charge of ₹1000/- + 18% GST is being deducted from my account for using their services and device.
                              I tried to raise my concern with them by contacting them on their customer care number mentioned on their website. I couldn’t get thru the IVR as it only accepts TID which I didn’t have as the POS terminal was submitted 2 years ago.
                              Therefore, I sent an email to them expressing my concern and there was no response from them at all. All I get is an auto generated email stating that we will get in touch with you soon. After awaiting their response and no communication from their end I decide to visit the local branch and speak with their branch manager. Upon understanding the situation the manger gives me a contact number of the person who looks into this matter. On speaking with him, he gives me another contact number of the person incharge of our area.
                              After talking to the area incharge, he sends an email to the concerned team keeping me in the loop, asking to close the matter and refund the amount deducted.
                              Then a response comes from the team that as per their records the terminal is still active and therefore the charges have been deducted. Further to this, they also state that they have also activated cash withdrawal for customers and an additional fee of ₹1000/- + 18% GST would be deducted from my account. Firstly, I don’t have the terminal as it had been submitted to the company 2 years ago. Secondly, they activated a services without my consent.
                              On writing the same thing in the email they say that I need to show them the proof of submission of the POS terminal. I try to prove my point by asking them to check my statement and see that there have been no transactions since 2018. They still write that submit the terminal in order to close the case.

                              How can I submit the terminal again when it has already been done. Who keeps the proof of submission after two years. There have been no transactions thru the device which in itself is a proof.

                              Please help me get my refund and close the account for good

                              Thanks & Regards
                              Mayank Jain
                              (For Praveen Jain & Sons)
                              [protected]
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 28, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sandip Kute
                                Dec 27, 2020
                                Resolved
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                                Resolved

                                MH15 CT8529 vehicle against fast tag deducted twice on 21 st December at Moshi as well as Rajguru nagar till.
                                This same happened in November 2020
                                Could you please revert the charges back

                                Sandip Kute
                                [protected]
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 28, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  M
                                  Maheshkoreu
                                  Dec 26, 2020
                                  Resolved
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                                  Resolved

                                  Address: Bommena, 7-4/2
                                  Website: Vsi /amzon st

                                  Would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 26th December 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 28, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19c6s) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Agam Sandhu
                                    from Delhi, Delhi
                                    Dec 26, 2020
                                    Resolved
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                                    Resolved

                                    I tried logging in to my imobile account, and it shows 4 options. I just want to login into my savings account and i cannot. There is no option there. If i click on instasave, the webpage which loads is white and there is nothing to see there. Please help.
                                    +2 photos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19aw9) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team  
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                                      U
                                      udit phogat
                                      Dec 26, 2020
                                      Resolved
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                                      Resolved

                                      On 01 December 2020 i made a transaction of Rs. 278.57 via SBI net banking through ICICI Bank gateway on NHAI site for my "MONTHLY TOLL PASS" . Amount was deducted yet i was unable to cross toll.

                                      I registered my complaint to SBI they said we can't help in regard.
                                      You have to contact NHAI. So, please help me

                                      Vehicle reg. no. MA3NYFJ1SLG658508 (Paytm Fastag)
                                      +1 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 27, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team 
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