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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 292

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S
san1233deep
from Delhi, Delhi
Dec 26, 2020
Resolved
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Dear Sir/Madam,
I am Sandeep Kumar Account number is[protected] IFS Code ICIC0000885. My account since 2012.
1716.00 Rupees has been deducted from my account as-
DP CHGS TILL OCT-20 - 826/-
POSDEC CHGS -29.50/- (21 times)= 619.50/-
DCARDFEE6119OCT20-SEP21- 259.60/-
DCARDFEE6119OCT20-SEP21- 329.22/-
on 28/12/2020.
Total Amount approx 1716/-
I have not activated and used my Demat account till deactivated last used in 2018. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.
Its not first time so requested please check past statement also and do needful either i will have to go consumer court.

Regards
Sandeep Kumar
[protected]
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1997c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    P
    P Chinmayananda Patra
    Dec 25, 2020
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    It is very pathetic that ICICI bank is charging money from customer for ecs return which occured due to margin shortfall in my account. There has been a debit of RS 590 on. 14 dec and it repeated again today i.e. on 25 th dec. How can the bank charge multiple times.

    I request Icici bank to please refund this amount as i am under severe financial hardship and these frequent issues are not helping.

    Kindly look into this and do the needful.
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 28, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19c9z) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sumit 09111997
      from Delhi, Delhi
      Dec 25, 2020
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      Debit card cancellation refund

      I have ordered the icici coral wave card for my joint account but have got the titanium and coral expressions debit card. I have cancelled the debit cards and want refund for the same. Please help me in getting the refund. The banking representative named Manish is not at all helpful and tells many random and false statements.

      My contact number - [protected]...
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      Suvarchana Shetty
      Dec 25, 2020
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      Money has been debited without my knowledge under vsi transaction
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ritesh Khimani
        from Delhi, Delhi
        Dec 24, 2020
        Resolved
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        Address: Mumbai, Maharashtra

        On 24-Dec-2020 at 8: 45 PM, my friend tried to deposit Rs. 75000 in my ICICI bank savings account through Marol, Andheri East, Mumbai based cash deposit machine. After putting cash in to the machine, money was taken inside the machine however credit is not received in my account and on machine unable to process/ out of service indication has come.

        Please find below cash deposit machine details
        ATM ID : 10442SRY
        DATE : 24-DEC-2020
        TIME : 20: 45
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a196t5) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Aninda Das
          from Powai, Maharashtra
          Dec 24, 2020
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          Address: VILL+PO-MIYAPUR,PS-RAGHUNATHGANJ,DIST-MURSHIDABAD,WEST BENGAL,742235

          Icici bank Deduction money from my bank account wrongly
          +1 photos
          Aug 9, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a196wg) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Anwesha B
            Dec 24, 2020
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            Resolved

            Where can I check the amount due and make payment for the same for my Coral credit card that was blocked on 23 December 2020? Is it possible to make the payment via internet banking?
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a194hw) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team  
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              Anwesha B
              Dec 24, 2020
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              How can I check the amount due and complete the payment for my Coral credit card that has been blocked on 23rd December 2020?
              ICICI Bank customer support has been notified about the posted complaint.
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                P
                prashantpant
                from Delhi, Delhi
                Dec 24, 2020
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                Resolved

                Website: fastaglogin.icicibank.com

                My vehicle no is HR 26 BG 1015. My fastag was issued by ICICI but now it is showing blacklisted.

                I have requested ICICI Fastag Customer Care to remove the blacklisting but it is not done after almost 2 months and multiple complaints / follow ups. Now my complaints are automatically getting closed without any resolution. It is almost impossible to reach ICICI Fastag customer care and after spending at least 1 - 2 hour when call connects then i get a standard response that it will be resolved in 24/48/72 hours max.

                Customer ID: 10020098
                Tag Account Number: 20042607
                Tag Serial Number: [protected]
                Account Status: Closed
                Tag Status: Inactive

                First complaint was made on 30th Oct 2020 and after that many complaints / follow ups have been done but no luck. Still my FASTAG is blacklisted.

                I am not able to get new TAG because of this blacklisting and now govt have mandated the FASTAG from 1 Jan 2021 so i am in big trouble. ICICI team is of no help. I have a toll plaza at 1 Km distance from my home and i have to cross it multiple times a day. Without cash payment and without tag i can't cross toll plaza now.

                Kindly rectify the issue and do the needful so that I can cross plaza hassle-free. I am attaching the complaint / follow up details for reference.

                Thanking you,
                +1 photos
                Aug 14, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 24, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a194hh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team  
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                  S
                  srinath akarapu
                  from Bengaluru, Karnataka
                  Dec 23, 2020
                  Jan 30, 2023
                  This thread was updated on Jan 30, 2023
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                  Account freeze without any intimation

                  Address: ICICI Banking system
                  Website: www.icicibank.com

                  My name is Srinath. Yesterday i received an sms from ICICI bank as "SR[protected]: Dear Customer, As a precautionary measure, Acct XX651 has been frozen temporarily to prevent misuse. Pls visit branch and submit recent trxn dtls." after performing failed UPI Transactions. The money was not deducted from the account but my account is not operational as it was frozen by the bank.

                  Immediately called the customer care and asked...
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                  B
                  Bhavin Deliwala
                  Dec 23, 2020
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                  Address: 203,keshavpark app., Urmi soc., Varchha road, Surat

                  Hi

                  I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

                  I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

                  Please close my demat account and refund my money asap. My account number is[protected]

                  Regards,
                  Bhavin Deliwala
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 24, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a194hp) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    P
                    Prasad Salvi
                    Dec 23, 2020
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                    Address: Dombivli east

                    The I direct App didn’t allow me to trade my shares for 4 days after I bought it. I lost Rs 176000 due to the app and website issue. The face lock doesn’t work on the IOS devices at all.
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      siva medisetti
                      from Delhi, Delhi
                      Dec 22, 2020
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                      Address: mulapeta,4-19,u.kothapallu mandal, bus stand
                      Website: Google

                      VSI/Amazon/STAN/[protected]/[protected]
                      +1 photos
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19280) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        D
                        debabratakar
                        Dec 22, 2020
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                        Address: ICICI Tower, Bandra Kurla Complex Mumbai 51

                        Icici vimal vaatsalya bonds certificate no 36940 with distinctive number 36939 was issued to me on 02.08.1999 ealier issued to assam sales corporation had a maturity date 01.01.2018. I have contacted icici bank customer care but have not received any reply.Kindly help.
                        +1 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19288) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          poojasinha11
                          Dec 22, 2020
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                          Please note that inr 619.50 have been deducted from my account as dp chgs till oct-20 on 25/11/2020.
                          I have never activated and used my demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from icici. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

                          It has been around a month since i reported the issue but the same has not been resolved by the icici yet, i am being harassed by the bank. They keep asking for various things like email registration etc. Even after doing it multiple times. I have sent them the demat closure form along with required annexures but again they are trying to walk away with it and not closing my account even after multiple attempts.

                          Kindly refund my money at earliest. I need justice and my money back immediately.

                          Contact no. [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
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                            P
                            p deena
                            Dec 22, 2020
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                            Resolved

                            Address: Annanagar Branch, Chennai

                            Without any notification deducting amount from my saving account against NACH_AD_RTN_CHRG of Rs.590/ twice in a December 2020. Why it is so? How we will get that money back ?
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1928c) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              Vani27
                              Dec 22, 2020
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                              Resolved

                              Address: Pune

                              I have rescheduled my SIP and the bank has charged me 590 rupees for not paying it on the mentioned date. This is merely not acceptable, I want a refund as soon as possible. It was stated as NACH_AD_RTN_CHRG~TPSLSIP.
                              It's your responsibility to inform me or warn me about this before directly debiting it. They customer manager named Deepika told me my funds company asked them to debit. But when I called my funds company they said we don't tell anything, they tell our name in order to charge us. I have both the phone recordings as well if required
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 23, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1927s) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                soumya.bs05542
                                from Lucknow, Uttar Pradesh
                                Dec 21, 2020
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                                Hi,
                                I have done a icici fasttag recharge of 1900 rs using Razorpay payment gateway. My money got deducted and got success message from Razorpay. But in icici fasttag portal it is saying payment failed and recharge not done. I called customer care multiple times. They said money will be refunded back to my bank account within 24 hours. But still it did not refunded. This is very unprofessional service. Basically it blocked my hard earned money for absolutely no service. Please help me to get my money back ASAP. So that I can recharge it further and hopefully next time same issue will not repeat.
                                My customer ID is 11429644. My registered mob no is [protected]. Razorpay payment reference no is: VO[protected]. Please help.
                                +1 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 23, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dec 23, 2020
                                Updated by soumya.bs05542
                                Any update on this? Can't see any refund from icici fasttag. Absolutely unprofessional.
                                Hi I am customer of ICICI Bank.today 600 rupees deducted on ecsrtnchg and I don't know what the charges ecsrtnchg... They're hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. My email id is [protected]@gmail.com contact
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                                  M
                                  mvshiva
                                  from Karwar, Karnataka
                                  Dec 21, 2020
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                                  Resolved

                                  I have ICICI tax saving bond-032005-TSB-ONE dated 24/05/2005,
                                  cerificate no 27808 and27809
                                  I have not received any information regarding maturity of the bonds.

                                  please confirm send the amont to Sri shiva prasad, sri Vasuki, Kandettu i cross urwastore, mangalaore

                                  [protected]@yahoo.com
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1904o) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    codenamerana
                                    from Kolkata, West Bengal
                                    Dec 21, 2020
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                                    Resolved

                                    Address: Fartabad, Katherbari, Garia, Kolkata-700084

                                    Hello,
                                    I closed my current account long time ago but have not received any closure certificate till date.

                                    My Account Details:

                                    Customer ID:[protected]
                                    Account Number:[protected]
                                    Company Name: IDANADI TECHNOLOGIES PVT. LIMITED.
                                    Bank Branch: Burrabazar

                                    I am unable to visit branch because its far away from my house and i do not want take any risk in present situation due to COVID-19.

                                    I would be really grateful if you kindly send my closure certificate to my home address.

                                    Regards.
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 23, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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