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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 294

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S
siva medisetti
from Delhi, Delhi
Dec 22, 2020
Resolved
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Address: mulapeta,4-19,u.kothapallu mandal, bus stand
Website: Google

VSI/Amazon/STAN/[protected]/[protected]
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19280) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    D
    debabratakar
    Dec 22, 2020
    Resolved
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    Resolved

    Address: ICICI Tower, Bandra Kurla Complex Mumbai 51

    Icici vimal vaatsalya bonds certificate no 36940 with distinctive number 36939 was issued to me on 02.08.1999 ealier issued to assam sales corporation had a maturity date 01.01.2018. I have contacted icici bank customer care but have not received any reply.Kindly help.
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19288) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      poojasinha11
      Dec 22, 2020
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      Please note that inr 619.50 have been deducted from my account as dp chgs till oct-20 on 25/11/2020.
      I have never activated and used my demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from icici. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

      It has been around a month since i reported the issue but the same has not been resolved by the icici yet, i am being harassed by the bank. They keep asking for various things like email registration etc. Even after doing it multiple times. I have sent them the demat closure form along with required annexures but again they are trying to walk away with it and not closing my account even after multiple attempts.

      Kindly refund my money at earliest. I need justice and my money back immediately.

      Contact no. [protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        p deena
        Dec 22, 2020
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        Address: Annanagar Branch, Chennai

        Without any notification deducting amount from my saving account against NACH_AD_RTN_CHRG of Rs.590/ twice in a December 2020. Why it is so? How we will get that money back ?
        Aug 8, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1928c) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          V
          Vani27
          Dec 22, 2020
          Resolved
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          Resolved

          Address: Pune

          I have rescheduled my SIP and the bank has charged me 590 rupees for not paying it on the mentioned date. This is merely not acceptable, I want a refund as soon as possible. It was stated as NACH_AD_RTN_CHRG~TPSLSIP.
          It's your responsibility to inform me or warn me about this before directly debiting it. They customer manager named Deepika told me my funds company asked them to debit. But when I called my funds company they said we don't tell anything, they tell our name in order to charge us. I have both the phone recordings as well if required
          Aug 12, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 23, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1927s) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            soumya.bs05542
            from Lucknow, Uttar Pradesh
            Dec 21, 2020
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            Hi,
            I have done a icici fasttag recharge of 1900 rs using Razorpay payment gateway. My money got deducted and got success message from Razorpay. But in icici fasttag portal it is saying payment failed and recharge not done. I called customer care multiple times. They said money will be refunded back to my bank account within 24 hours. But still it did not refunded. This is very unprofessional service. Basically it blocked my hard earned money for absolutely no service. Please help me to get my money back ASAP. So that I can recharge it further and hopefully next time same issue will not repeat.
            My customer ID is 11429644. My registered mob no is [protected]. Razorpay payment reference no is: VO[protected]. Please help.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 23, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Dec 23, 2020
            Updated by soumya.bs05542
            Any update on this? Can't see any refund from icici fasttag. Absolutely unprofessional.
            Hi I am customer of ICICI Bank.today 600 rupees deducted on ecsrtnchg and I don't know what the charges ecsrtnchg... They're hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. My email id is [protected]@gmail.com contact
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              M
              mvshiva
              from Karwar, Karnataka
              Dec 21, 2020
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              Resolved

              I have ICICI tax saving bond-032005-TSB-ONE dated 24/05/2005,
              cerificate no 27808 and27809
              I have not received any information regarding maturity of the bonds.

              please confirm send the amont to Sri shiva prasad, sri Vasuki, Kandettu i cross urwastore, mangalaore

              [protected]@yahoo.com
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1904o) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                C
                codenamerana
                from Kolkata, West Bengal
                Dec 21, 2020
                Resolved
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                Resolved

                Address: Fartabad, Katherbari, Garia, Kolkata-700084

                Hello,
                I closed my current account long time ago but have not received any closure certificate till date.

                My Account Details:

                Customer ID:[protected]
                Account Number:[protected]
                Company Name: IDANADI TECHNOLOGIES PVT. LIMITED.
                Bank Branch: Burrabazar

                I am unable to visit branch because its far away from my house and i do not want take any risk in present situation due to COVID-19.

                I would be really grateful if you kindly send my closure certificate to my home address.

                Regards.
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 23, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  Chhandita Paul
                  Dec 21, 2020
                  Resolved
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                  Resolved

                  I worked in the ICICI bank from June 2007 to May 2010. I have forwarded a request for my PF settlement to the mail id payroll.[protected]@icicibank.com. I have attached pf withdrawal form, scanned image of PAN card and Adhar card. I gave a bank account number which is jointly owned by me and my husband. Unfortunately I could not provide a cancelled cheque image as I live in the UK and I don't have chequebooks here. The chequebooks are in my India home. As an alternative I am trying to open an NRO account so that I can provide the details of that account once it is opened.
                  But opening of NRO account will take little bit of time. I have tried to communicate this to the payroll helpdesk team but they are continuously asking for the cancelled cheque.
                  I request you to give me some time so that I can provide the cheque details after opening of the NRO account.
                  My emp ID :163134
                  Regards
                  Chhandita Paul
                  Email: chhandita.[protected]@gmail.com
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 21, 2020
                  ICICI Bank Customer Care's response
                  Dear Chhandita Paul,

                  We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Ankit407
                    from Delhi, Delhi
                    Dec 21, 2020
                    Resolved
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                    Resolved

                    I never opened demat account with ICICI Bank yet each year for last 5 years ICICI Bank is auto deducting 600 to 800 rs per year as part of DP charges.
                    I have read about other customers that have posted the same.
                    They are running a scam and fraud.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 21, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18y50) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      vvaish001
                      from Delhi, Delhi
                      Dec 20, 2020
                      Resolved
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                      Resolved

                      I have 2 units of these bonds. How to redeem these bonds?

                      Please provide email id for same. Thanks.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18wft) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        chaitalirathore
                        Dec 20, 2020
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                        A transaction of Rs. 497.7 has taken place from my account under the name Amazon VSI, without my knowledge on 18.12.2020. I can ensure that I did not make any purchase of the same amount at amazon or I did not subscribe to any schemes like Prime. I contacted the Amazon customer care about this but they told me that there is no such thing as "VSI". This incident has not taken place for the first time. Same kind of transaction took place about 6 months ago under the same name for which I approached ICICI for seeking remedy. Please look into the problem seriosly and find out what Amazon VSI is so that your customers don't have to suffer again and again with the same problem.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 21, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18xkh) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dec 24, 2020
                        Updated by chaitalirathore
                        This is a reply to the ICICI bank. The mail address that you provided with, to contact regarding problem is not valid. I am attaching this screenshot, so that you can help me in solving the problem in a better way.

                        Dec 25, 2020
                        Updated by chaitalirathore
                        PLEASE REPLY!!!
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                          S
                          Selvaprasanth
                          Dec 20, 2020
                          Resolved
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                          Resolved

                          My account was debited Rs.199 for no apparent reason. The following message was received:

                          Txn of INR 199.00 done on Acct XX736 on 19-Dec-20.Info: VSI*AMAZON ST.Avbl Bal:INR 1, 716.66.Call 18002662 for dispute or SMS BLOCK 736 to [protected]

                          I have not made any transactions today.kindly do the needful
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18xkl) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            H
                            HEM kv
                            from Delhi, Delhi
                            Dec 19, 2020
                            Resolved
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                            Resolved

                            Address: Bangalore

                            I recharged my icici fasttag using icici imobile app and my is dedicated from the account but that money is not reflected in the fasttag .
                            When spoke to customer care the team responded so rudly saying we are not responsible. Very frustrated with this icici bank fasttag .
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 19, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18v88) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              A
                              Arunprakash Arun
                              Dec 19, 2020
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                              I have recently (12/17/2020) opened my salary account. While doing that no one informed me about the
                              " Expression Debit card ". By next day I received a text message that your Request for expression debit card was registered and I have attached the message below for your reference.

                              Dear Customer, Your request for "Expressions Debit Card" with Joining Fee: 499+GST and Annual Fee: 499+GST (Second year onwards) vide SR[protected] has been registered. You will receive the card in 14 days from the date the charges have been debited.

                              Which is obviously not mentioning any customer service number etc. I don't want this card. I just need a normal card. Kindly look into this please.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 19, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18v8a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
                              Jan 01, 2021
                              Updated by Arunprakash Arun
                              May I have the e-mail address or contact no.
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                                P
                                pashasrp67
                                from Hyderabad, Telangana
                                Dec 19, 2020
                                Resolved
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                                Resolved

                                NMMAB Charges

                                Address: Khairatabad

                                I have been charged Rs 1180/- (inclusive of GST) for not maintaining the minimum balance. Neither the bank executive nor any customer support has called to acknowledge. I keep on maintaining Rs 50K balance to avoid NMMAB charge. But again they have charged on it.

                                Please resolve it at the earliest......
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                                D
                                Dibya Ranjan Rout
                                Dec 19, 2020
                                Resolved
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                                Resolved

                                Amount deducted but ticket not booked in IRCTC through ICICI Bank

                                Address: Bengaluru
                                Website: www.icicibank.com

                                Dear Team
                                When i have booked a ticket[protected] in IRCTC through, Amount has deducted through ICICI Net Banking but ticket not booked.
                                Kindly refund my amount Rs.2152.69 and please find the attachment booking not successful details....
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                                A
                                Aurobhil Ghosh
                                from Delhi, Delhi
                                Dec 18, 2020
                                Resolved
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                                Resolved

                                Address: 86, andul station road, near milony club, jhorhat, sankrail, Howrah, west bengal, pin-711302

                                NACH_AD_RTN_CHRG~Of Bnk
                                BFLf~02DEC20~2a070e4~410DP

                                This kind of transactions shows and debited 470.69 amount from my account... What's the solution.plz refund
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  B
                                  bleivang
                                  Dec 18, 2020
                                  Resolved
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                                  Resolved

                                  Address: ICICI Bank, Indian Spinal Injuries Centre, Vasant Kunj, New Delhi

                                  I opened a savings bank account recently with ICICI Bank (ISIC Branch). I did not request for an Expressions Debit Card but the bank executive that processed the application for me, Himani (Mobile No. [protected]), applied for one on my behalf without asking me if I was interested. Nor did she inform me that she was applying for an Expressions debit card on my behalf. I have asked for cancellation also but that request has not been processed. Now I have been charged INR 588.82 for this card today, and there is no option available to get it cancelled anywhere!

                                  Additionally, I have been facing issue using the debit card for paying online on Myntra app/website. The bank keeps declining the payment although I have more than sufficient bank balance. I have spoken to many customer care executives in the span of an hour already because they keep redirecting me to different agents and none of them have helped me resolve this issue. I must say I am disappointed with ICICI Bank, and I didn't expect such poor assistance from them right at the beginning of opening an account with them.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 20, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Y
                                    Yeshua
                                    from Thrissur, Kerala
                                    Dec 18, 2020
                                    Resolved
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                                    Resolved

                                    My account is debited unneccserily with excess charges which the bank is not reversing. I have attached screen shot of the details of bank charges to be debited & actual debits by bank.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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