Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
Resolved
14309
Unresolved
9486
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 294

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shashika Cab
Mar 16, 2021
Report
Copy

The worst service provided by ICICIDirect Equity Advisor Mr. Joydeep Das. Relationship code: 731479
(erg group)

After so many calls he receives my phone call and then after he doesn't give me a good response. When I get trouble selling my stocks, I call him to sell my stocks but he told so many excuses that NSDL problem, system problem, he is busy with another client, he is taking lunch etc.
he always told me that madam please sell your stocks at your end. He behaves very rudely.
He is now sincere about their job. He has no courtesy to greet clients. I want to change my Equity Advisor as soon as possible and
want to take some serious action about this advisor.

Thanks & Regards
Shashi Singh
Demat A/C No. [protected]
Mob: [protected]
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Mar 16, 2021
    Report
    Copy

    Hi,

    I can see that on regular basic transaction in the name of VSI/AMAZON STAN/ for an amount of 999 is getting deducted from my account. While checking same with Amazon, I didn't find any such transaction or membership details. Seems I am getting cheated by ICICI Bank on regular basis.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e669) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    [email protected]'s [Complaint's author] reply, Apr 16, 2021
    Hi,

    Pls. share correct email address on which you want me to drop an email. I am getting below error while sending email on shared address.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Devesh7
      Mar 16, 2021
      Report
      Copy

      Dear sir,

      I have a damaged note of 2000 INR
      But banks are not exchange my note
      Please solve my problem.

      Thanks
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e679) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shikha Kohli
        Mar 16, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: 22 4 th floor sapphire Salomi 4 th main k r gardeñ
        Website: Icici customer care

        ICICI Bank - Nach_ad_rtn_chrg bajajfin The amount of 1180/- has been deducted from my account on 15th March 2021 showing as nach_ad_rtn_chrg bajajfin. I have not given any authority to bajaj to deduct except loan amount. Please resolve this. Please make sure that I get my refund... National Consumer Helpline India helpline redressal empowerment Advisories power Tips complaint board. complaint email id complaints tamilnadu www complaints new complaint online complaint against company complaint format...

        https://consumer-court.com/icici-bank-nach_ad_rtn_chrg-bajajfin/
        Aug 10, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 16, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team 
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          G
          Gunjita kashyap
          Mar 16, 2021
          Resolved
          Report
          Copy
          Resolved

          I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says MSI*GOOGLE Y. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member that has to be auto renewal. I have checked this when i was going through my account statement, the amount is debited on 15th March 2020. Could you please assist me regarding this. Please find the attachment regarding the same. Received a MESSAGE that my icici bank account was debited with rs 129 without my permission and any prior intimation. Kindly help me with this MSI* GOOGLE Y is mentioned in the transaction but i am not aware of it at all.
          HELP..!!
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 16, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e67i) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shashwat.1178
            Mar 15, 2021
            Resolved
            Report
            Copy
            Resolved

            Sir,
            I tried to do Fastag Recharge through mobile app, first time it was Rs.500, money was debited but didn't credit in Fastag then I tried Rs.100 money was debited twice this time, i.e, Rs. 200 but only 100 was recharged this is Horrible Rs.600 are stuck, please help

            Account Number[protected]
            Email ID- shashwat.[protected]@gmail.com
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 16, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Ronit Mallick
              Mar 15, 2021
              Resolved
              Report
              Copy
              Resolved

              I made a payment of 200 from eazypay portal for my college registration. I used my sbi account for payment, my sbi payment was successful and money debited but eazypay portal showing we regret the convince caused.The page you requested is not available at this time.Please try later.
              Please refund as soon as possible i need it for registration the last date is on 17.03.2021.I am providing the eazypay failure page screenshot.
              Aug 16, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 16, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e66t) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vinayshankar56
                Mar 15, 2021
                Report
                Copy

                Team,

                I have noticed that I am being charged below mention amount twice this month and I am not sure why.

                NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAR21~97b Dr. 590.00
                NACH_AD_RTN_CHRG~Of Bnk BFLf~06MAR21~96e Dr. 590.00

                I got in touch with Bajaj Finserve and was informed that they do not make any deductions other than the approved Loan EMI towards my ongoing loan and was advised to get in touch with ICICI bank.

                I tried getting help from online ICICI customer service but there is no luck with them. Please explain as to why these deductions are happening without any prior notice to the customer. And I would like this to be stopped immediately.

                Regards,
                Vinay Shankar.
                Email: [protected]@hotmail.com
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 16, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Mar 19, 2021
                Updated by Vinayshankar56
                I still have not heard back from the team and the amount has not been refunded either.
                Mar 22, 2021
                Updated by Vinayshankar56
                No update on this yet. Bank has not reached me yet.
                Apr 06, 2021
                Updated by Vinayshankar56
                Since the time this concern was raised until today I have not received any update on this complaint raised.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  NK jain100859
                  Mar 15, 2021
                  Report
                  Copy

                  Address: Raj Nagar , GHAZIABAD

                  Dear ICICI Bank Team,

                  I had worked with ICICI Bank from 2004 to 2007. My employee id was 80963.
                  I have not yet applied for the PF withdrawal, as nobody knows where to contact to withdraw the money.

                  Kindly settle my PF Money and credit it to my Bank Account.
                  My Post - Relationship Executive.

                  Thank You,
                  NISHANT JAIN
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Shyam Sundar A
                    Mar 15, 2021
                    Report
                    Copy

                    My account is marked linen and 11k is got locked in the account. Even after visiting nearby ICICI bank branch my issue is not resolved. Very worst service.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e66e) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      tejaswi bhagat
                      from Chandigarh, Chandigarh
                      Mar 15, 2021
                      Report
                      Copy

                      Respected sir my icici credit is deducted for rs199 for amazon standing instru without my permission please help me with this and try to kindly refund the same
                      Rajinder kumar
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6zb) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ragunandhan
                        Mar 15, 2021
                        Report
                        Copy

                        Dear sir/Madam

                        This is ragu, in my account 100 rs is getting deducted every month in the name of IPRUGTP-NCA for the past 3years without my knowledge.
                        Kindly look into this issue and return the detected amount ASAP
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6zh) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          U
                          umapathy KJ
                          Mar 15, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Port trust branch chennai

                          Dear Team,

                          Pl found the below, in total 23000/- has been deducted in my account due to ECS return charges, which is felt unusual and it is a huge hard earned money to get deducted from my account.

                          Account Holder Name : Umapathy Koneti Jayachandran
                          Account No:[protected]
                          Account type : Savings
                          Bank Branch : Chennai -Port trust branch(00565) (IFSC : ICIC0000565)
                          Registered email:
                          Registered Mobile no:

                          I have attached my detailed statement of accounts where 48000/- on 14.03.2021 has been credited and 23000/- has been debited for ECS return charges over the period

                          Currently I am living in Abroad, I wasn't able to make a written complaint to my ICICI branch in this regard.

                          The ECS has been deducted on my previous insurance policies, now all has been lapsed and no ECS in my account currently active.

                          Kindly consider this as my hard earned money. I was very much worried about the same . and i kindly apologies for the ECS request made with non sufficient balance in account to deduct the return charges.

                          PL consider the above and return the amount to my account, which is deducted for ECS return.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 17, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Praveen_Suga
                            Mar 15, 2021
                            Report
                            Copy

                            Recently I was contacted from ICICI Bank regarding the one assist plan. Without asking if I was interested in this, they started describing about the process, benefits etc., of this one assist plan. And without asking if I was interested in applying for it, they just said you have been enrolled into this plan and every month Rs. 1899 will be deducted. I never gave my consent and yet now I have been enrolled into this program and today at around 2:47 p.m., I received a mail saying Rs. 1899 is debited from your account. I would like to withdraw from this and i would also like a refund of the same.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              khushboo_789
                              Mar 15, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Bank has deducted money as POSDEC CHG without any reason.

                              I didn't do anything which justification was given by customer care on mail.
                              So I want my money back because this is very inappropriate way to cut money without any reason.

                              Thanks.
                              Mar 18, 2021
                              Complaint marked as Resolved 
                              Yup my complaint Haas resolved..thank you
                              ICICI Bank customer support has been notified about the posted complaint.
                              Mar 17, 2021
                              Updated by khushboo_789
                              I got mail regarding reverse the charges but didn't get deducted money back till now.

                              Thanks
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vats4444
                                Mar 15, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Netaji Subhash Place, Delhi -110034

                                My account no.[protected] and customer ID[protected]. My available balance is showing ₹ 3664.08 while the total available balance is showing -₹ 1129.92. I have checked my account statement too but there is no overdrawn by me. Please check this issue ASAP as I am suffering from negative balance.
                                Aug 15, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 15, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team  
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Mar 15, 2021
                                  Report
                                  Copy

                                  Dear sir

                                  My account was debited in my money with yesterday I am looking statement for noticed ECSRTNCHGS
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Madhusudhan Vanapalli
                                    Mar 15, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    My account was debited Rs.199 for no apparent reason. The following message was received:

                                    Transaction of INR 199.00 done on Acct XX265 on 15-Apr-21.Info: VSI*AMAZON ST.Avbl Bal:INR 4, 945.41.Call 18002662 for dispute or SMS BLOCK 265 to [protected]

                                    I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

                                    Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 15, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e43r) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Preethi Venkatesh
                                      Mar 14, 2021
                                      Report
                                      Copy

                                      I have been deducted money from my account every month for no reason.. I have a loan with HDFC to pay and The funds are insufficient. And I don't realize untill I start getting emails with link from the bank asking to pay the money
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e44f) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Your email address is invalid. Can you give me an alternative email address
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        ashwin12qsq
                                        Mar 14, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 12th feb 2021and14th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                        Mar 16, 2021
                                        Complaint marked as Resolved 
                                        It was a subscription for audible
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 16, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e76u) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team  
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit