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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 296

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V
Vignesh S Menon
from Powai, Maharashtra
Dec 5, 2020
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I paid my EMI against personal loan, even then the bank deducted the same amount again from my account.

I want my extra amount paid back.
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1875t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    N
    New Sagar
    from Powai, Maharashtra
    Dec 5, 2020
    Resolved
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    Address: SR NO 55/4 ROAD NO 11A BEHIND GOODWILL SANSKRUTI BUILDING BHAIRAV NAGAR DHANORI PUNE

    I rahul dadu niklaje has a account with icici bank. There was a invalid transaction done from debit card 0179 of amount 4599/-on friday 4.35 am . It was not me who has done this transaction of amount 4599/-. Its awas fraud transaction done. So i request you to find out the details and let me know. And there was an spams call from numbers below:-
    [protected] at 4:36am
    [protected] at 4:46 am
    [protected] at 4:56am
    [protected] at 5:05am
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a186r2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      H
      Hitech Service
      from Powai, Maharashtra
      Dec 5, 2020
      Resolved
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      Resolved

      Address: Shop Number 5, Sector 23 huda market, gurgaon

      We Paid the Bill For Municipal corporation gurgaon of Account Number[protected] On Dated 21 november 2020 But Still Showing Bill Due As Payment is Deducted From Our Account With bank Reference Number[protected] .
      Also Got Confirmation From BAnk Via MAIL That payment transfer is successful. As PAyment Gateway Showing That PAyment IS done With Name- [protected]-CITRUSEAZYPAY . I Am Attaching Screenshot Of Bank Statement Balance Deduction.
      PLEASE RESOLVE THE MATTER.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a186r8) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        N
        Neil Ramchandani
        from Delhi, Delhi
        Dec 5, 2020
        Resolved
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        Resolved

        I have deposited 49, 500 in cash deposit machine at ICICI Bank raja park Jaipur but it didn't got credited in my account now they are not taking any action account number[protected] name of Neil RAMCHANDANI
        Date of deposit was 25.11.2020.
        My contact number [protected]
        Aug 8, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a186ri) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sojesh Janardhanan
          Dec 4, 2020
          Resolved
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          Resolved

          Website: fastaglogin.icicibank.com

          Hello,

          I would like to bring to notice that my fastag account is being charged from Uttar Pradesh. I am in Bangalore and I have never been to UP. My car is here during this pandemic and hardly take it out over the weekends within Bangalore city. In November I have been charged multiple times and raising a customer complaint didn't help me.. Finally I had requested for deactivation which is in progress since a week and today again my fastag account got deducted. Now it's -ve balance. Kindly help.
          Aug 12, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a189oo) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            Garimas1
            Dec 4, 2020
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            This is regarding fastag..my account was debited and I handed over the cash too at toll plaza. Request you to refund the amount attachment uploaded
            +1 photos
            ICICI Bank customer support has been notified about the posted complaint.
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              A
              Ashish.i
              from Handia, Uttar Pradesh
              Dec 4, 2020
              Resolved
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              Unnecessary deduction in saving account

              Address: Icici bank Kailash colony delhi

              On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
              If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

              Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
              We are going through very difficult in the disaster of Corona, it seems impossible...
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              V
              vedhika taxtile
              from Powai, Maharashtra
              Dec 4, 2020
              Resolved
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              Resolved

              Address: Shop no.5, Mandi Bali ram, cloth market, Ambala city, Haryana.

              Dear Sir,
              It is to be stated that I have been issue a cheque bearing no. 00879 dated on[protected] witch bounced without given any region and my EMI also have bounce without any region.
              It is requested to you please tell me the region for same when I have sufficient balance in my account at that time.

              Thanking you

              You’re faithfully
              Deepanshu Bansal
              Vedhika Textile
              Ambala City
              A/C[protected]
              Mob. [protected]
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18501) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Pooja zavery
                Dec 4, 2020
                Resolved
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                Resolved

                Address: Icci bank Bhayander West. Near porwal complex

                On 3rd December amount of 1899 hv Been deducted from my account without even having any knowledge abt it.. Pls look into the matter and refund my amount
                +1 photos
                Aug 9, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dec 04, 2020
                Updated by Pooja zavery
                my money has been deducted of 1899..pls look into d Matter and refund it

                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1855b) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Pooja zavery's [Complaint's author] reply, Dec 7, 2020
                Pls look into d matter
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                  C
                  clicktovikas
                  from Powai, Maharashtra
                  Dec 3, 2020
                  Resolved
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                  Resolved

                  Address: D-15/3, CFCL,GADEPAN

                  ICICI Bank — debit card transaction to oneast from account
                  akshaybhai on dec 3, 2020
                  Forced transaction: on 03/12/2020 as per following details
                  Rs 1899 is being deducted by oneast without my confirmation.
                  Please get it stopped and return money.
                  Date of transaction:03/12/2020
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18500) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Monish Mohandas
                    Dec 3, 2020
                    Resolved
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                    Resolved

                    Dear Sir,

                    ICICI bank is making demat account without my knowledge and without my knowledge money is being deducted in the name of DP charges.

                    I have an ICICI Direct account in which no tradings or any kind of activities by myself with my knowledge is undergoing, which clearly shows some fraudulent activities is happening using the customers money.
                    I have mailed to the customer care executive to investigate and refund my amount deducted but i just got a system generated mail saying they ll get back within 2 days and still no response.

                    Today I transferred some money to my account and again stole my money!!!

                    Kindly do the needful action behalf of the customers like us.Since I am an NRI and unavailable in India, my prefered action will be either closure of demat account or Refund of the amount deducted and close the account.

                    NB: Please find the photos attached for your reference.

                    Thanks & Regards,
                    Monish M
                    monish.[protected]@gmail.com
                    +5 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Manikakapoor
                      Dec 3, 2020
                      Resolved
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                      Resolved

                      I have never activated or got any call from Icici bank customer care and I was suddenly charged for RS860 as DP CHGS TILL AUG-2.

                      Please revert back my money. My number is [protected]
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Hello, I have face the same thing where Icici bank deduct DP charge where I have no Trading A/c with, since 2015 I have used this Saving a/c without such charge ever but standing in 2021 they deduct the same charge with 549.92 (RS)attached Also the pic of my bank statement

                      Wrong DP charges - Comment #3889464 - Image #0
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                        V
                        Vaqas Education1
                        Dec 3, 2020
                        Resolved
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                        Resolved

                        Amazon Pay Credit Card : Bank Extortion

                        I lost my debit card around *March 2020 and blocked the card instantly.

                        *6, 900 amount was due by then, so I paid 7000 as a round figure but started sending me alerts after 2 months that 300 rupee was due
                        and kept adding late charges and interest.

                        Now the amount is more than rs.3500, this is clear extortion. I tried reaching customer support but they kept forwarding me to another team (i had to wait very...
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                        P
                        pyawatkar
                        Dec 3, 2020
                        Resolved
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                        Resolved

                        I had made the UPI transaction using ICICI iMobile app of 8295.31 INR to State Bank of India account on 02-Dec-2020. And I got message "no response from cbs"

                        Money got debited from my account. And not even credited to the other bank account, Please rollback the transaction or credit it to the beneficiary account

                        UPI txn reference number :[protected]
                        +1 photos
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 03, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1836s) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          nivishivi1985
                          from Powai, Maharashtra
                          Dec 3, 2020
                          Resolved
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                          Resolved

                          Address: BESIDE HOTEL HINDUSTAN INTERNATIONAL

                          Am an icici bank customer. Today 03-12-20 ecsrtnchg charged 590 rupees twice. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is nivedita.[protected]@gmail.com
                          Thanks & regards,
                          Nibedita
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 03, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team  
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                            V
                            VinayDevaraj
                            from Bengaluru, Karnataka
                            Dec 3, 2020
                            Resolved
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                            Resolved

                            Hello Team,

                            I have had a ICICI Provided Fasttag for over a year now & recently the tag has been blacklisted without any reason or intimation. There is over 750 rupees in my account & recharging it did not help either.

                            I have contacted the help line in vain

                            Customer ID: 11410300
                            Mobile No. : [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 03, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              D
                              Dksingh001
                              Dec 3, 2020
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                              Order date: 22-Sep-2020
                              Order#:[protected]
                              Order total price: Rupees 695.00(1 item)
                              Refund reference number:[protected]
                              +3 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a182tk) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                J
                                Jitendra Kumar
                                Dec 3, 2020
                                Resolved
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                                Resolved

                                Dear Sir/Madam,
                                This is to lodge a complaint against ICICI Bank Credit Card Department who has illegally put the amount in my saving account on lien for credit card outstanding. There was absolutely no communication happened. However I have cleared my minimum due amount before due date.
                                Due to this I have my EMIs bounce. When I called to customer care they talked in very unprofessional way and said that the have authority to do whatever they want on our saving account.
                                On my credit card there was an min due amount of Rs 38000 (approx) and due date was 10th Dec however I have paid total due amount and my credit card is active now. But Bank refused to remove lien amount on my saving account.

                                Please remove the lien on my saving account at earliest.

                                Looking forward to an early and favorable action from your side.

                                Thanks
                                Jitendra Kumar
                                [protected]
                                jiten.[protected]@gmail.com
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  N
                                  Nitin Kahol
                                  from Powai, Maharashtra
                                  Dec 3, 2020
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                                  Made payment to Motilal Oswal through UPI but the amount got deducted twice and wasn’t credited to the merchant. No message was received of amount debited to me.

                                  UPI Ref:[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a182tn) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Agarwal mona
                                    from Powai, Maharashtra
                                    Dec 2, 2020
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                                    My account debited with 1699/- today 02/12/2020 iin/i-debit/si cppast /[protected]/935 dr. 1699.00
                                    I want my money back urgently,

                                    How can a transaction happen without my info

                                    For any detail write on my mail id [protected]@gmail.com i am very upset with this, how such things can happen the bank like icici, i opened account with mindset this is technically strong secure bank as compare to others but now looks i was wrong
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a182tp) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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