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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 298

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V
vivek2614
Nov 30, 2020
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Deduction of amount Rs. 999/- without any prior notice.

I would like to bring it to your notice that, the amount of Rs.999/- has been deducted from my ICICI Account and the transaction message says vsi/amazon stan. Neither had I done any transaction nor did i get any otp during the transaction. I am a prime member but amount has been deducted for the same. I have checked this when i was going through my account statement, the amount was debited on 30th Nov, 2020. Could you please assist me regarding...
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jitendrahpatel
from Ahmedabad, Gujarat
Nov 30, 2020
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Credit card late payment fees

I have paid only 3 days late payment for my due of Rs 4772 on ICICI credit card.
They charge Late Payment Fee 500.00 + [protected]@18% 90.00 + Interest Charges 570.06 + [protected]@18% 102.61 = 1262 Rs.
I requested customer care to waive off my late feed because i missed first time due to Diwali holidays but they denied my request.
Rs 1262 is too much high for due payment of Rs 4772.

My humble request to waive...
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bhaskar nag
Nov 30, 2020
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There are two transactions with my credit card in the previous month and on 10th of this month, the refund has been initiated from the merchant(wakefit). It's more than 20 days and the bank is not updating my balance. I have called multiple times to customer care and that is not helping at all.

Either bank or merchant is delaying this process.
+2 photos
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17yl9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 12, 2020
Updated by bhaskar nag
its not the problem with icici bank. i am customer to this bank for almost 8 years and its my bad to write a complaint without knowing actually. the issue is with the merchant site " wakefit". Icici has not delayed any refund as of now.

Sorry ICICI
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    Tanaji Rathod (Karan)
    from Morjim, Goa
    Nov 30, 2020
    Resolved
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    My name is Tanaji

    The icici bank deducted account balance without any notification with the title NACH_AD_RTN_CHRG~INGENOT~16NOV20~b9d2b7a kindly either they have to respond else they should stop this type of deduction
    +1 photos
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wz7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nr.khan114
      from Gurgaon, Haryana
      Nov 30, 2020
      Resolved
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      I am having one demat account with icici direct and it has provided me as free demat account forever but now they have charged me 765₹ on the name of DP charges .

      I want the reversal of complete amount and request to close my demat account.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Demat account No.:- IN[protected]

      [protected]@gmail.com
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mkp vijay
        Nov 29, 2020
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        Address: Kallampuli, poigai

        My transaction success but university bill was not displayed... Then again login my exam fees portal that says again pay your bills..and fees acknowledgement was not displayed... .but amount was debited by my account ... Please clear that sir... Help me sir
        +1 photos
        Aug 8, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17yle) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mallinath.Kanni
          from Powai, Maharashtra
          Nov 29, 2020
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          ICICI Bank deducted some amout through my account without any mail or msg regarding SMAB charges and DP C HGS charges. And they are not willing to refund those charges me back. Its extremely bad policy of that bank. I wish that my consumer complaint will get resolved soon.
          Total amount: 783.04+42.96= 826.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 30, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wn1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dec 11, 2020
          Updated by Mallinath.Kanni
          Hi ICICI Team,

          I have raised SR[protected] for this query and Closed Demat account which I never requested to open. still I didn't get the amount deducted from my account. Spoke representative Satish (+91 [protected]) has stopped answering my calls. Such a disappointment from ICICI Team.
          Dec 11, 2020
          Updated by Mallinath.Kanni
          Hi ICICI Team,

          after a long struggle, I have received 525rs refund and I would definitely raise a complain on this, remaining rs301 is not refunded. Please note: I'm using ICICI account from 4 years and never asked to open any Demat account. representative Satish (+91 [protected]) has stopped answering my calls. I'm ready to raise a FIR/Cyber crime complain on deducting amount from saving account without account holder's permission. Its been 15 days I'm struggling to get my money back.
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            H
            harshit8
            Nov 29, 2020
            Resolved
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            Dear icici bank,

            I am charged 826 rs. As the fee by the icici bank for a demat account which i have never used. It was informed to me by the agent that it is free of cost. I want icici bank to give my money back and close this demat account i dont need it.

            You can find the transaction remark below :
            Dmc/in[protected] dp chgs till oc
            t-20
            Call me asap and reply to my query. You did not even informed me before deducting this amount. This is such a fraud by huge bank like you.
            Looking forward to hear from you asap.

            Regards
            Harshit Gupta
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqe) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Arunkumar9686
              Nov 29, 2020
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              Address: 18 grnd flr a narayanpuram 2th croos doorvani nagar

              Dera sir am used icici bank my account without in formation take amont pls chek send my amont pls total 580 pls chek call me
              +1 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                G
                Gmask
                Nov 29, 2020
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                Address: Icici bank -Tenkasi

                As i have opened the salary account in ICICI bank tenkasi, i asked for my passbook and debit card.But they didn't give me correct information regarding that.They told me already the debit card has been sent to me through postal but i didn't get it, but when i went to nearby rural branch to ask about this, they told me the central branch not even issue the car.And also i asked for Employee Reimbursement Account they didn't help me to open the account.Iam satisfied with the service from the TENKASI BRANCH-TAMIL NADU
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rambabu Maddu
                  from Powai, Maharashtra
                  Nov 28, 2020
                  Resolved
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                  Resolved

                  Address: Hyder

                  My car has been blacklisted and need to remove the same immediately- TS07EK9455
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ujj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    S
                    sanjaynag7189
                    Nov 28, 2020
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                    Address: Kanpur

                    I have tried 2 time online transaction for paying bill using icici credit card but it fails both time;

                    Dear customer, transaction of inr xxxx on credit card 10000 is withheld due to security reasons. Pls call our customer care.

                    Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                    Kindly help resolve my issue at the earliest as possible.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 29, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vql) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      MRUGESH BANNATWALE
                      from Powai, Maharashtra
                      Nov 28, 2020
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                      Resolved

                      Bank is charing some NACH_AD_RTN_CHRG-ADBLDESK charges without notifying untill the account balance goes to 0
                      +1 photos
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqp) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Y
                        Yumit Nisar
                        from Vasai-Virar, Maharashtra
                        Nov 28, 2020
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                        Address: VIRAR
                        Website: ICICI merchant Services

                        I have taken icici bank first data POS machine MID no 95341650 in Feb 2020 and Returned the same in Month of Sept 2020 due to huge Charges.

                        My total Swipe during the Period was Rs 1, 31, 906 /- and as Per Charges Statement i was Charged Commission Rs 653.06/-
                        Other charges Rs.26593/- . Other Charges are more than 20% of Total Swiped Amounts. If i am Paying 20% to ICICI bank what will i earn then.

                        I had Taken the Machine from ICICI Bank from ICICI Employee named Santosh. I returned the Machine in Month of Sept 2020, i have an Acknowledgement Slip for Return as Well. He told i will get refund of Security deposit which was paid in Feb 2020.

                        However till now i have not got refund and ICICI is charging more charges on previous. The Sales Executives cheated me, they told i will be charged Rs 100 as Rent every month however as per Statement i am been charged various other Charges (Charges statement Attached)

                        I also spoke to ICICI Customer care, they told u will be charged all these charges as well and hence i decided to return the machine and waiting for Refund. I spoke to the sales Employee Santosh as well, he told that he has left the organisation and call ICICI Bank.

                        If a Small trader like me has to pay 20% as charges, what will i earn.

                        SHAME ON ICICI for SUCH UNETHICAL PRACTICES>>>>

                        ICICI BANK CHOR HAI>>>> OUR HARD EARNED MONEY IS EATEN BY MONSTERS LIKE ICICI BANK CHIEF CHANDA KOCCHAR>>>>

                        ICICI BANK SHOULD ME NXT YES BANK or PMC Bank or LAXMI VILAS

                        RETURN OUR HARD EARNED MONEY and PLS follow ETHICAL BUSINESS PRACTICES


                        Thanks
                        YUMIT NISAR
                        [protected]
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 29, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team  
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                          P
                          Parshuram Shiralkar
                          from Powai, Maharashtra
                          Nov 28, 2020
                          Resolved
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                          Resolved

                          Address: ICICI Bank Gokul Road Branch Hubli

                          I am PARSHURAM SHIRALKAR. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP
                          CHGS TILL OCT-20) DP charges on 25/11/2020. I have never used my Demat account till now and has also deactivated it long back after selling my shares years ago. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected]
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 29, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team  
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                            D
                            Dee Sharma
                            Nov 28, 2020
                            Resolved
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                            Resolved

                            Address: A-49, Sector 53, Noida, Sector 53

                            Hello folks,
                            I am Deepak Sharma and I have been using ICICI Bank's services since 2 years.
                            Recently on 25 November 2020 and 27 November 2020 there was a deduction of rupees 91.34 and 665.83 on the verge of DP CHGS Till Oct 20. Neither I am using your demat account nor any other services.
                            I highly trust this bank in private sector and I return you are deducting our balance without any prior information. Is this your loyalty with your customers. Kindly refund all my money asap, I am gonna leave your bank as you are frauding with your loyal customers.

                            Thanks,
                            Deepak Sharma
                            [protected]@gmail.com
                            [protected]
                            +1 photos
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 29, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              P
                              piyushchoukse
                              from Powai, Maharashtra
                              Nov 28, 2020
                              Resolved
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                              Address: Mumbai

                              I have 2 saving account with ICICI which was my salary account as well sometime bank deducting this kind of charges frequently from my account, don't know for what some time they say its charges for services or fuel services charges. I didn't understand that if we are moving towards the cashless economy & if I need to pay this kind of service charges for every other transaction I'll prefer to go with cash instead of cashless.

                              15 10/11/2020 10/11/2020 Surcharge Dt:08/11/20 MCC
                              4112 45.63
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17u7e) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
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                                Ghazala Jamil
                                from Powai, Maharashtra
                                Nov 28, 2020
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                                I have been charged a hefty preclosure charge even though I am eligible for a waiver. I have paid 20 EMIs and I made the pre-payment of the loan from funds in my savings account. ICICI website on a page pertaining to Service Charges and Fee for Personal loan, says: "The waiver, if any, of the prepayment charges will be applicable provided: The customer has paid 12 or more EMIs and The pre-payment of the loan is done using customer's own funds (Waiver on pre-payment charges is not applicable in cases of balance transfer)".

                                I have raised complaints many times but no positive reply. Once again request you to please waive off the prepayment charges as per your bank's own rules and refund the same to my account. It is highly unprofessional of your bank to not follow your own rules.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 29, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vrx) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Nov 30, 2020
                                Updated by Ghazala Jamil
                                I have written several times to your customer care and received negative responses. But I will write again and update here as to what kind of response I get.
                                Dec 18, 2020
                                Updated by Ghazala Jamil
                                I again got a negative reply without any explanation.
                                Dec 18, 2020
                                Updated by Ghazala Jamil
                                I have written many times to ICICI bank customer care and always got a response from them saying that pre-payment charges cannot be waived. But they give absolutely no reason whatsoever why pre-payment charges waiver is not applicable to my loan even though their own rules say, "The waiver, if any, of the prepayment charges will be applicable provided: The customer has paid 12 or more EMIs and The pre-payment of the loan is done using customer's own funds (Waiver on pre-payment charges is not applicable in cases of balance transfer)".

                                My complaint remains unresolved. Either I should get a waiver and refund of the pre-payment charges I was made to pay, or I should get a proper explanation for why the waiver was not applied to my loan.
                                Dec 31, 2020
                                Updated by Ghazala Jamil
                                Despite my repeated complaints no satisfactory explanation is forthcoming from the icici bank.
                                I have written many times to ICICI bank customer care and always got a response from them saying that pre-payment charges cannot be waived. But they give absolutely no reason whatsoever why pre-payment charges waiver is not applicable to my loan even though their own rules say, "The waiver, if any, of the prepayment charges will be applicable provided: The customer has paid 12 or more EMIs and The pre-payment of the loan is done using customer's own funds (Waiver on pre-payment charges is not applicable in cases of balance transfer)".

                                My complaint remains unresolved. Either I should get a waiver and refund of the pre-payment charges I was made to pay, or I should get a proper explanation for why the waiver was not applied to my loan.
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                                  krishnapas
                                  Nov 28, 2020
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                                  HI

                                  I am Pasupuleti Sai krishna bond holder 06073764 with maturity date of 11.03.2010. I have not received any redemption amount till now. How can I redeem the bonds. I bought 6 bonds worth of 30000/rs in 2005.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17u7h) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team 
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                                    Anup Gadre
                                    from Powai, Maharashtra
                                    Nov 27, 2020
                                    Resolved
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                                    Resolved

                                    I am Anup Gadre. Please note that INR 826 have been deducted from my account as DP CHGS TILL OCT-20 on 25/11/2020.
                                    I have never activated and used my Demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

                                    Kindly refund my money at earliest. I need justice and my money back immediately.

                                    Regards
                                    Anup Gadre
                                    +91-[protected]
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 29, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team  
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