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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 298

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K
KomalKiran Dumpala
from Powai, Maharashtra
Dec 6, 2020
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Today there was a deduction of 590rs from my account without any prior notice. It says in the transaction that the deduction was done for the date of 27nov.

What is this. How dare you to deduct amount from my account without any prior notice.
Now give me a clear explanation and refund of the amount. Else I am going to take this complaint to RBI.
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1886n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    Rajs43
    from Powai, Maharashtra
    Dec 6, 2020
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    Resolved

    Sir,

    I made online payment for PTET 2020 for admission in college for bed fee of rs 22000 through bank of sbi debit cards on 06/12/2020 at 1045 am. Challan no. 26029252 my transaction was failed with error "session timed out! Transaction fail. Payment was deducted from my bank account with transaction id[protected] simultaneously my registration fee is nt done. Please solve matter because last date is 7 Dec 20.
    Dec 6, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 07, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a189oj) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      Vikas Raturi
      from Powai, Maharashtra
      Dec 6, 2020
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      Hi,

      My number is [protected]. Same is attached to my account.
      ICICI bank has automatically activated a service and have been charging me since 2 years, I have called multiple times to cancel this service even now I have sent a mail. Instead they replied that it is a very helpful service. I want the WA service deactivated on my account and refund of my money.

      Kindly look into the matter.

      Thanks,
      Vikas
      [protected]
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1886q) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vignesh S Menon
        from Powai, Maharashtra
        Dec 5, 2020
        Resolved
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        Resolved

        I paid my EMI against personal loan, even then the bank deducted the same amount again from my account.

        I want my extra amount paid back.
        Aug 8, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 05, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1875t) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          N
          New Sagar
          from Powai, Maharashtra
          Dec 5, 2020
          Resolved
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          Address: SR NO 55/4 ROAD NO 11A BEHIND GOODWILL SANSKRUTI BUILDING BHAIRAV NAGAR DHANORI PUNE

          I rahul dadu niklaje has a account with icici bank. There was a invalid transaction done from debit card 0179 of amount 4599/-on friday 4.35 am . It was not me who has done this transaction of amount 4599/-. Its awas fraud transaction done. So i request you to find out the details and let me know. And there was an spams call from numbers below:-
          [protected] at 4:36am
          [protected] at 4:46 am
          [protected] at 4:56am
          [protected] at 5:05am
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a186r2) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            H
            Hitech Service
            from Powai, Maharashtra
            Dec 5, 2020
            Resolved
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            Resolved

            Address: Shop Number 5, Sector 23 huda market, gurgaon

            We Paid the Bill For Municipal corporation gurgaon of Account Number[protected] On Dated 21 november 2020 But Still Showing Bill Due As Payment is Deducted From Our Account With bank Reference Number[protected] .
            Also Got Confirmation From BAnk Via MAIL That payment transfer is successful. As PAyment Gateway Showing That PAyment IS done With Name- [protected]-CITRUSEAZYPAY . I Am Attaching Screenshot Of Bank Statement Balance Deduction.
            PLEASE RESOLVE THE MATTER.
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a186r8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Neil Ramchandani
              from Delhi, Delhi
              Dec 5, 2020
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              I have deposited 49, 500 in cash deposit machine at ICICI Bank raja park Jaipur but it didn't got credited in my account now they are not taking any action account number[protected] name of Neil RAMCHANDANI
              Date of deposit was 25.11.2020.
              My contact number [protected]
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a186ri) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sojesh Janardhanan
                Dec 4, 2020
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                Website: fastaglogin.icicibank.com

                Hello,

                I would like to bring to notice that my fastag account is being charged from Uttar Pradesh. I am in Bangalore and I have never been to UP. My car is here during this pandemic and hardly take it out over the weekends within Bangalore city. In November I have been charged multiple times and raising a customer complaint didn't help me.. Finally I had requested for deactivation which is in progress since a week and today again my fastag account got deducted. Now it's -ve balance. Kindly help.
                Aug 12, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 07, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a189oo) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  G
                  Garimas1
                  Dec 4, 2020
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                  This is regarding fastag..my account was debited and I handed over the cash too at toll plaza. Request you to refund the amount attachment uploaded
                  ICICI Bank customer support has been notified about the posted complaint.
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                    A
                    Ashish.i
                    from Handia, Uttar Pradesh
                    Dec 4, 2020
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                    Address: Icici bank Kailash colony delhi

                    On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
                    If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

                    Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
                    We are going through very difficult in the disaster of Corona, it seems impossible to live here, we are feeling helpless due to the same unnecessary deduction.

                    Please reverse the amount of 4700 on high priority so that my medical work can be done .
                    Account holder name : Isha mehra
                    A/c number :[protected]
                    Branch : Kailash Colony
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jun 29, 2022
                    Updated by Ashish.i
                    No one connect till now
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                      V
                      vedhika taxtile
                      from Powai, Maharashtra
                      Dec 4, 2020
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                      Address: Shop no.5, Mandi Bali ram, cloth market, Ambala city, Haryana.

                      Dear Sir,
                      It is to be stated that I have been issue a cheque bearing no. 00879 dated on[protected] witch bounced without given any region and my EMI also have bounce without any region.
                      It is requested to you please tell me the region for same when I have sufficient balance in my account at that time.

                      Thanking you

                      You’re faithfully
                      Deepanshu Bansal
                      Vedhika Textile
                      Ambala City
                      A/C[protected]
                      Mob. [protected]
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18501) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Pooja zavery
                        Dec 4, 2020
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                        Resolved

                        Address: Icci bank Bhayander West. Near porwal complex

                        On 3rd December amount of 1899 hv Been deducted from my account without even having any knowledge abt it.. Pls look into the matter and refund my amount
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dec 04, 2020
                        Updated by Pooja zavery
                        my money has been deducted of 1899..pls look into d Matter and refund it

                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1855b) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Pooja zavery's [Complaint's author] reply, Dec 7, 2020
                        Pls look into d matter
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                          C
                          clicktovikas
                          from Powai, Maharashtra
                          Dec 3, 2020
                          Resolved
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                          Resolved

                          Address: D-15/3, CFCL,GADEPAN

                          ICICI Bank — debit card transaction to oneast from account
                          akshaybhai on dec 3, 2020
                          Forced transaction: on 03/12/2020 as per following details
                          Rs 1899 is being deducted by oneast without my confirmation.
                          Please get it stopped and return money.
                          Date of transaction:03/12/2020
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18500) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Monish Mohandas
                            Dec 3, 2020
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                            Resolved

                            Dear Sir,

                            ICICI bank is making demat account without my knowledge and without my knowledge money is being deducted in the name of DP charges.

                            I have an ICICI Direct account in which no tradings or any kind of activities by myself with my knowledge is undergoing, which clearly shows some fraudulent activities is happening using the customers money.
                            I have mailed to the customer care executive to investigate and refund my amount deducted but i just got a system generated mail saying they ll get back within 2 days and still no response.

                            Today I transferred some money to my account and again stole my money!!!

                            Kindly do the needful action behalf of the customers like us.Since I am an NRI and unavailable in India, my prefered action will be either closure of demat account or Refund of the amount deducted and close the account.

                            NB: Please find the photos attached for your reference.

                            Thanks & Regards,
                            Monish M
                            monish.[protected]@gmail.com
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Manikakapoor
                              Dec 3, 2020
                              Resolved
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                              Resolved

                              I have never activated or got any call from Icici bank customer care and I was suddenly charged for RS860 as DP CHGS TILL AUG-2.

                              Please revert back my money. My number is [protected]
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 04, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hello, I have face the same thing where Icici bank deduct DP charge where I have no Trading A/c with, since 2015 I have used this Saving a/c without such charge ever but standing in 2021 they deduct the same charge with 549.92 (RS)attached Also the pic of my bank statement
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                                V
                                Vaqas Education1
                                Dec 3, 2020
                                Resolved
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                                Resolved

                                I lost my debit card around *March 2020 and blocked the card instantly.

                                *6, 900 amount was due by then, so I paid 7000 as a round figure but started sending me alerts after 2 months that 300 rupee was due
                                and kept adding late charges and interest.

                                Now the amount is more than rs.3500, this is clear extortion. I tried reaching customer support but they kept forwarding me to another team (i had to wait very long and most of the time call got dropped).

                                When I asked for a full statement on the card they sent me statements for each month separately and in a random fashion.

                                They are clearly trying to take more time so that they can add more charges to my account.

                                Card number : [protected]

                                I tried reaching out to the support team through email and other mediums but there was no response.

                                Please help me out
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 04, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  P
                                  pyawatkar
                                  Dec 3, 2020
                                  Resolved
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                                  Resolved

                                  I had made the UPI transaction using ICICI iMobile app of 8295.31 INR to State Bank of India account on 02-Dec-2020. And I got message "no response from cbs"

                                  Money got debited from my account. And not even credited to the other bank account, Please rollback the transaction or credit it to the beneficiary account

                                  UPI txn reference number :[protected]
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 03, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1836s) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    nivishivi1985
                                    from Powai, Maharashtra
                                    Dec 3, 2020
                                    Resolved
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                                    Resolved

                                    Address: BESIDE HOTEL HINDUSTAN INTERNATIONAL

                                    Am an icici bank customer. Today 03-12-20 ecsrtnchg charged 590 rupees twice. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is nivedita.[protected]@gmail.com
                                    Thanks & regards,
                                    Nibedita
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 03, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team  
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                                      V
                                      VinayDevaraj
                                      from Bengaluru, Karnataka
                                      Dec 3, 2020
                                      Resolved
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                                      Resolved

                                      Hello Team,

                                      I have had a ICICI Provided Fasttag for over a year now & recently the tag has been blacklisted without any reason or intimation. There is over 750 rupees in my account & recharging it did not help either.

                                      I have contacted the help line in vain

                                      Customer ID: 11410300
                                      Mobile No. : [protected]
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 03, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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                                        D
                                        Dksingh001
                                        Dec 3, 2020
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                                        Order date: 22-Sep-2020
                                        Order#:[protected]
                                        Order total price: Rupees 695.00(1 item)
                                        Refund reference number:[protected]
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a182tk) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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