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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 298

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E
elamaran08
from Powai, Maharashtra
Dec 2, 2020
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NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV2
0~da5386d~4030C

NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV2
0~da5386d~4030C

What are this deduction for..
Please give a detailed information -icici bank.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1813u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    E
    esha anand19
    from Powai, Maharashtra
    Dec 2, 2020
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    I tried to make a payment on MakeMyTrip through UPI connected with ICICI bank but the payment failed. Money got debited from my bank but the booking has not been made. I did this on 5th Nov. After that it has been close to a month I have called and written to ICICI Bank but they are not responding. Please help me with the refund of the same from the bank. The amount is Rs 2899.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1813k) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      ddev_arts
      Dec 2, 2020
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      I have been charged for expression debit card which i don't remember of requesting. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
      I don't need expression debit card as i already have basic debit card..
      Please help me getting my money back
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18135) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Aswini kota
        from Powai, Maharashtra
        Dec 1, 2020
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        Address: Bangalore

        ICICI is debiting the amount without our confirmation... I want the refund.
        ICICI Bank customer support has been notified about the posted complaint.
        Refund
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1812x) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          bmallikarjuna15
          from Powai, Maharashtra
          Dec 1, 2020
          Resolved
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          Resolved

          Address: across india
          Website: fastag.icicibank.com

          BE CAREFUL before you purchase ICICI Fastag..

          I purchased an used car 4 months back. The owner of this car has already canceled the Fastag account with ICICI. Now ICICI says that they have put the Fastag account against the vehicle number on blacklist.

          ICICI has deducted money for fresh issue of fastag on 2 occasions but have not delivered the fastag.

          I am unable to purchase a new Fastag due to this and ICICI have not been able to cancel the blacklist for the past three months.

          I have already raised customer complaints at least 5 times, the customer service people are untrained to resolve anything and they just give false assurances and commitments.

          Is there a way to complain to NHAI / any other Government organisation about such monopolistic practices from ICICI.
          Fastag will be mandatory from next month, how do we deal with such companies?

          It is pathetic that I cannot buy Fastag for my own car due to monopolistic and protectionism shown by ICICI Bank.

          my mail ID [protected]@yahoo.com
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 01, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zkf) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team 
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            A
            Ashutosh Sabnekar
            from Bengaluru, Karnataka
            Dec 1, 2020
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            Address: ICICI Bank Koti Hyderabad

            Hi ICICI Bank,

            On 25th November, I see an amount of INR177 has been debited from my account as DP CHGS Till Oct-20.

            I have a Demat account in ICICI, but it was supposed to be zero charges free account. Please confirm why the amount is deducted and provide more details.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlh) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
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              S
              Suhas Dhumal
              from Powai, Maharashtra
              Dec 1, 2020
              Resolved
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              Resolved

              Address: Navi Mumbai

              My ICICI Bank Credit Card ending with 5068 has been disabled by bank and I have excess credit payment pending in the account since Feb 2020. Despite provided with all possible supporting documents in support of respective transactions, my payments has not been refunded. Account has been removed from system, however still receiving monthly credit statements. All my request's are closed abruptly by ICICI. All possible ways to connect support and get the status of requests are closed as account deactivated.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 01, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlk) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team 
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                R
                rahulpatil8999
                Dec 1, 2020
                Resolved
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                Resolved

                Hi

                I have been deducted with 658.03 rs on 25th Nov and 167.97 rs on 25th Nov under the name of DMC dp charges till Oct 20.

                I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

                Please close my demat account and refund my money asap. My account number is[protected], ifsc- ICIC0003365.

                Regards,
                Rahul Patil
                Contact- [protected]
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 01, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
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                  V
                  Venkatrao Sadhu
                  from Powai, Maharashtra
                  Dec 1, 2020
                  Resolved
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                  Resolved

                  Billdesk Reason : sorry we are unable to process your transaction, my ICICI bank is debited for rs.14918.74

                  I was trying to pay medical premium for the year 20-21 to New India Assurance and initiated the transcation by clicking the pay button which took me to billdesk page and paid the amount of Rs 14918.74. The amount has been debited from my bank account, but page showed "Sorry ! we are unable to process your transaction. We apologise for the inconvenience and request you to try again later." messsage from bill desk.

                  Here are the...
                  +1 photos
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                  H
                  hariraghav25
                  Dec 1, 2020
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                  It’s been 16 years I’m maintaining an SB account as well as 2 credit cards with Icici bank. I didn’t have any single payment defaults and maintaining a very good profile on all these days. But on the other end there had a series of bad experiences time to time but resolved all those with the support of their management. Their customer care is of no use and most of them are very rude. They don’t even have basic banking knowledge as they always misguide you or make some excuses which you haven’t heard ever or doesn’t have any logic.
                  During the start of November 2020 I was not getting OTP in my mobile and then I reported it to them. After 2 days it started working by itself. Bank looked in to my concerns only after 2 days when it’s started working. Now it’s been more than 10 days I’m having this same issue with OTP. As usual I reported to their customer care but didn’t receive any response. Then I escalated it to their management still no response. I kept following it up including sending emails to Mr. Sandeep Bakshi. But until today I didn’t receive any single response and still OTP is not getting, to do any online transaction. I’m getting Messages from everyone else except this worst bank. I’m so surprised to see that even after escalating it to their MD, (who doesn’t know why was he appointed there) and senior management (another bunch of people who are appointed to take salary on time by doing nothing), there wasn’t any response or attempts to resolve this issue. I’m completely stuck as I can’t do any transaction online. I have already reported this to Ombudsman and waiting for their response. I have decided to cancel my account and cards as I do not wish to have any relationship with NO 1 WORST BANK IN INDIA. They are good for nothing. If I starts listing my experiences with them it will take days to write here. If anyone plan to open any account or avail service with ICICI, think 10 times. They will spoil your life if you opt for any service. These complaints against them are good examples to prove that Yes, they are the worst bank in the country.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 01, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlf) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
                  Dec 03, 2020
                  Updated by hariraghav25
                  Stop this non sense and drama. I have been sending emails since 22/11/20 onwards to your MD Mr. Sandeep Bakshi and senior management. Not a single response received so far. I do not wish to continue any relationship with this DIRTY BANK. You guys know my details very well. I have provided enough details to find out my account details, still you guyz acting like dumbo.
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                    D
                    Dpoojari
                    Nov 30, 2020
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                    This complaint is regards to my deduction from my salary account. The amount Rs 750 is deducted from my salary account on name of CHGS as soon as I received my salary. This is very disappointing without any consent the amount is getting deducted.
                    Request you to look into this and refund my amount ASAP..
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlv) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team  
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                      B
                      Bhargav Behara
                      from Powai, Maharashtra
                      Nov 30, 2020
                      Resolved
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                      Resolved

                      When I joined my first employer Oracle, ICICI bank employees asked us to open A DEMAT account as it is completely FREE OF COST. I used the DEMAT account for some time and then later stopped using it. I called the customer care to DELETE my Demat account to which they replied: " why to delete sir? the account is completely free. YOu will be charged only if you sell or purchase shares or MFs. SO don't delete.". Now I got a message saying that I have been charged 826 rupees for that DEMAT account DP charges. I called my ICICI representative and he says someone has probably mis-sold the product. My phone number is [protected]. I am expecting a complete refund of my amount.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Nov 30, 2020
                      Updated by Bhargav Behara
                      My phone number linked to the ICICI bank account is [protected]
                      Verified Support
                      Dec 01, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Pooja Akhil
                        Nov 30, 2020
                        Resolved
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                        Resolved

                        Address: MG road Kochi, kerala

                        I have an account with mg road bank, kochi, ifsc 0000010. My name is Pooja S.

                        My account is constantly getting debited huge amounts in the name of some charge!

                        Details are as follows:

                        30 Nov 20
                        Nach_ad_rtn_chrg~invegst - 589.87 Dr.

                        30 Nov 20
                        Nach_ad_rtn_chrg~invegst - 590 Dr.

                        26 Oct 20
                        Nach_ad_rtn_chrg~invegst - 0.13 Dr.

                        30 Sep 20
                        Nach_ad_rtn_chrg~invegst - 590 Dr.

                        28 Aug 20
                        Nach_ad_rtn_chrg~invegst- 590 Dr.
                        28 Aug 20

                        28 Aug 20
                        Nach_ad_rtn_chrg~ipruon~13jul20~cd36fd1~21147870GS - 590 Dr.

                        18 Aug 20
                        Nach_ad_rtn_chrg~invegst - 0.13 Dr.

                        13 July 20
                        Nach_ad_rtn_chrg~invegst- 588.81 Dr.

                        13 July 20
                        Nach_ad_rtn_chrg~invegst -568.06 Dr.

                        17 july 20
                        Nach_ad_rtn_chrg~invegst -21.94 Dr.

                        30 Jan 20
                        Nach_ad_rtn_chrg~invegst - 354.11 Dr.

                        27 Jan 20
                        Nach_ad_rtn_chrg~invegst - 0.03 Dr.

                        23 Jan 20
                        Nach_ad_rtn_chrg~invegst - 56.86 Dr.

                        16 Dec 19
                        Nach_ad_rtn_chrg~invegst - 340.71 Dr.

                        TOTAL - 4877.65 Rs. Debited from my account since last December!

                        What the hell is Nach_ad_rtn_chrg~invegst!
                        Please return my money band stop the robbery!
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wyv) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          DEEPIKA SALVI
                          Nov 30, 2020
                          Resolved
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                          Resolved

                          Myself Deepika Salvi i had a gold loan from your bank in the name of Sameer salvi
                          Loan acc no[protected]. I visited the Ghansoli branch to close my loan account but I found my 39.590 grams gold bangles DAMAGED. NOW THE QUESTION IS WHO DID THIS DAMAGE? WAS MY JEWELLERY USED OR GIVEN ON RENT TO SOMEONE ELSE??????
                          while keeping the same in mortgage my all ornaments was perfect as it was newly made and now i found damage.
                          How?
                          Who is responsible for this?
                          What kind of services are you giving to clients making fools?
                          I wasted my whole day because of your services and mental harassment. You guys are not bothered its someone's property. You should keep it safe, for your kind information I have paid interest for the same not opted free loan services so that you can damage someone's property. Now you have repaired my bangle, still it's not perfect fyi.

                          JUST BECAUSE OF YOU ME AND MY HUSBAND HAVE TO TOOK OFF YOU GUYS ARE RESPONSIBLE FOR THE SAME ARE YOU GOING TO PAY OUR LOP??? OF COURSE NOT COZ YOU KNOW TO EARN MONEY AND CHEAT OTHERS.
                          WORST SERVICE/BANKING.
                          I REGRET TO HAVE A SALARY ACCOUNT IN YOU BANK WILL NEVER RECOMMEND ANYONE IN FUTURE.
                          KEEP FOOLING PEOPLE KEEP IT UP...CONGRATS

                          Also will post all reviews on social media
                          +1 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 01, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Digambar Vibhute
                            from Pune, Maharashtra
                            Nov 30, 2020
                            Resolved
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                            Resolved

                            I have been deducted with 627.68 rs on 30th Nov under the name of DP CHGS TILL OCT-20.

                            When I reached customer care they told that there is demat account on your name.

                            Please close my Demat account and refund my money asap. My account number is[protected]
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 01, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              vivek2614
                              Nov 30, 2020
                              Resolved
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                              Resolved

                              Deduction of amount Rs. 999/- without any prior notice.

                              I would like to bring it to your notice that, the amount of Rs.999/- has been deducted from my ICICI Account and the transaction message says vsi/amazon stan. Neither had I done any transaction nor did i get any otp during the transaction. I am a prime member but amount has been deducted for the same. I have checked this when i was going through my account statement, the amount was debited on 30th Nov, 2020. Could you please assist me regarding...
                              +1 photos
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                              jitendrahpatel
                              from Ahmedabad, Gujarat
                              Nov 30, 2020
                              Resolved
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                              Resolved

                              Credit card late payment fees

                              I have paid only 3 days late payment for my due of Rs 4772 on ICICI credit card.
                              They charge Late Payment Fee 500.00 + [protected]@18% 90.00 + Interest Charges 570.06 + [protected]@18% 102.61 = 1262 Rs.
                              I requested customer care to waive off my late feed because i missed first time due to Diwali holidays but they denied my request.
                              Rs 1262 is too much high for due payment of Rs 4772.

                              My humble request to waive...
                              +1 photos
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                              bhaskar nag
                              Nov 30, 2020
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                              There are two transactions with my credit card in the previous month and on 10th of this month, the refund has been initiated from the merchant(wakefit). It's more than 20 days and the bank is not updating my balance. I have called multiple times to customer care and that is not helping at all.

                              Either bank or merchant is delaying this process.
                              +2 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 01, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17yl9) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Dec 12, 2020
                              Updated by bhaskar nag
                              its not the problem with icici bank. i am customer to this bank for almost 8 years and its my bad to write a complaint without knowing actually. the issue is with the merchant site " wakefit". Icici has not delayed any refund as of now.

                              Sorry ICICI
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                                Tanaji Rathod (Karan)
                                from Morjim, Goa
                                Nov 30, 2020
                                Resolved
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                                Resolved

                                My name is Tanaji

                                The icici bank deducted account balance without any notification with the title NACH_AD_RTN_CHRG~INGENOT~16NOV20~b9d2b7a kindly either they have to respond else they should stop this type of deduction
                                +1 photos
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17wz7) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Nr.khan114
                                  from Gurgaon, Haryana
                                  Nov 30, 2020
                                  Resolved
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                                  Resolved

                                  I am having one demat account with icici direct and it has provided me as free demat account forever but now they have charged me 765₹ on the name of DP charges .

                                  I want the reversal of complete amount and request to close my demat account.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Demat account No.:- IN[protected]

                                  [protected]@gmail.com
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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