Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
Resolved
14271
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 301

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
poojasinha11
Nov 25, 2020
Report
Copy

I am Pooja Sinha. Please note that INR 619.50 have been deducted from my account as DP CHGS TILL OCT-20 on 25/11/2020.
I have never activated and used my Demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

Kindly refund my money at earliest. I need justice and my money back immediately.

Contact No. [protected]
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dec 01, 2020
Updated by poojasinha11
Dear ICICI team,

Looking forward to a prompt response from your team.

Request you to reach out to me at the earliest via an email or a phone call.

Regards,
Pooja Sinha
[protected]@gmail.com
+91 [protected]
Dec 22, 2020
Updated by poojasinha11
It has been around a month and the issue has not been resolved by the ICICI bank, I am being harassed by the Bank. They keep asking for various things like email registration etc. even after doing it multiple times. I have sent them the demat closure form along with required annexures but again they are trying to walk away with it and not closing my account after multiple attempts.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Raosaheb Deshmukh
    from Powai, Maharashtra
    Nov 25, 2020
    Resolved
    Report
    Copy
    Resolved

    I had recharged ICICI Fastag customer id 12136211 using my Axis Bank savings account on 05/01/2020. A complaint was raised0n 08/09/2020. However, the fast tag has still not been credited till the date of posting the complaint (25.11.2020)
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 26, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qyh) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rohit Raj 1401
      Nov 25, 2020
      Resolved
      Report
      Copy
      Resolved

      I am Rajeev Ranjan Mishra. 505.61 Rupees has been deducted from my account as[protected] DP CHGS TILL OCT-20) DP charges on
      25/11/2020. There was no prior notice.I haven't received any deduction
      message to my mobile. I need justice and my money back immediately.
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17pw0) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team 
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        amansatija
        Nov 25, 2020
        Resolved
        Report
        Copy
        Resolved

        Hi,
        Rs 118 has been deducted from Icici bank account without even informing me.
        please refund my money asap.

        My account no is[protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17pvy) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team 
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          jigarppatel
          from Powai, Maharashtra
          Nov 25, 2020
          Resolved
          Report
          Copy
          Resolved

          Anonymous Credit from ICICI Bank RAROG ILOANS

          Hello,

          Today in my SBI Account i received Rs. 46 from NEFT*ICIC0000186*CMS[protected]*ICICI BANK RAROG*ILOANS

          I have not taken any loans but not sure why this credit happen

          Is there any fraud of Loans?

          I am currently in Ahmedabad and Received Amount from Chattisgarth ICICI Branch

          Please help...
          Helpful
          61 other people found this review helpful
          61 found this helpful
          4 Comments
          Report
          Copy
          A
          Ashokrao_NSI
          Nov 25, 2020
          Resolved
          Report
          Copy
          Resolved

          Two times amount was debited from my account without my consent.
          Date: 23/11/2020. Transaction: NACH_AD_RTN_CHRG~of Bnk BFLf02NOV-20~d9e Rs. 246.92
          Date: 23/11/2020. Transaction: NACH_AD_RTN_CHRG~of Bnk BFLf02NOV-20~d9e Rs. 316.40
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17pi6) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            mayans271
            Nov 25, 2020
            Resolved
            Report
            Copy
            Resolved

            Why there is deduction of Rs. 590 from my account? It's been 5-6 month.

            Please let me know why this deduction is happening?
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17pi9) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nivetha23
              Nov 24, 2020
              Resolved
              Report
              Copy
              Resolved

              Address: Thiruparagunram

              I am a salary account holder of ICICI bank for more than 2 years . When I went to take money from the ATM, my money in account was less from the previous days balance. I was thinking why I was having such deduction and I checked my mail and phone whether I received any notification. But I didn’t. Then I went to my personal banking website and checked for the reason. Then I saw a charge of 500 rupees in the name of SMAB Chgs-May15+Stax 55.00. Same month my salary even though they debit my money, my email [protected]@gmail.com
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17pi8) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                dumpala venkatatulasinarayana
                Nov 24, 2020
                Resolved
                Report
                Copy
                Resolved

                I have a deposit below 2 lacks but your bank collect charges 529.00 rupees.please find attached document in below mail.
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17oax) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team  
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  Harshil Prakash
                  Nov 23, 2020
                  Report
                  Copy

                  Address: ICICI Bank Gomti Nagar Extension Branch

                  I have been charged for OneAssist Plan without my agreement. I do NOT want this scheme yet I have been charged for it. Please cancel it and refund ASAP
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Harshil Prakash
                    Nov 23, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Gomtinagar extension branch, lucknow-226010

                    I have been charged for this scheme without my permission and I'd like it canceled. Not interested at all.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Harshil, We sincerely regret the inconvenience caused. Please be assured that our team will process a full refund to you. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process your request on a priority - Swarali, Team OneAssist
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17nvz) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mittapelly Naresh
                      Nov 23, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have been charged for 590 rs from my bank account by the bank for "non char_ad_rtn_chrg_tpslsip" on date 23.11.2020 due to non maintenance of funds for auto debit for mutual fund.

                      However, despite of payment of installment through my credit card on 06.11.2020 I was being penalized for not paying the insurance amount to the mutual fund (this was happened as result of non-maintenance of funds in my account). I was not being informed anytime before charged also I did not anticipate this because I had already paid my due amount the way I have been from the past 5 years.

                      I here by request you to see this issue holistically and do the needful to provide the charge reversal.

                      Account holder name: Naresh Mittapelly
                      Email id: [protected]@gmail.com
                      Mobile no :[protected]
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17nvp) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team   
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sunita Katiyar
                        Nov 23, 2020
                        Report
                        Copy

                        I have a savings account with ICICI bank Gwyn road Aminabad branch since last 4 year. I have never applied for any credit card and any kind of Policy however, i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
                        I have complaint it to branch official and written to [protected]@icicibank.com several times but never received any response. I never signed any paper or ask customer care for credit card or Policy.
                        Please assist me regarding this and refund all deducted money to my account also cancel the credit card and its due amount as i never used and applied any credit card.

                        ICICI Bank Customer ID :[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ob6) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team  
                        Sunita Katiyar's [Complaint's author] reply, Jun 27, 2021
                        Please confirm this [protected]@icicibank.com email address so that i can send email with the details.
                        Sunita Katiyar's [Complaint's author] reply, Jun 28, 2021
                        Email address is showing protected after logging with my ID so i couldn't send any email.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          gosaid96
                          Nov 23, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hi Team,

                          I am not able to perform online transactions with my debit card.Every time I try to perform I get the following error message:

                          For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

                          To Unblock your card/login, please contact ICICI Bank Customer Care.

                          I tried unblocking the card with the services provided by ICICI Bank but they are saying that the card has not been blocked.

                          Please let me know what steps I should follow to enable online transactions for my debit card.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 23, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17mkj) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            mukesh kapri
                            Nov 22, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Since past few months amount of 129 INR has been deducting from my ICICI bank account having account no :[protected], IFSC-ICIC0000031.

                            I have not subscribe for any google service.
                            Google/ICICI bank didn't take permission from me for such deduction.

                            below 3 are transaction remark for last 3 months.

                            Date Txn Remark Amount Debited
                            11/22/2020 VSI/GOOGLE You/[protected]/[protected] 129
                            09/22/2020 VSI/GOOGLE You/[protected]/[protected]
                            10/22/2020 VSI/GOOGLE You/[protected]/[protected]/ 129
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17kgn) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team 
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Amanraj Patra
                              Nov 22, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              First of all I have already escalated this in social media about icici
                              I didnt use or i didnt have any clue about any demat account but dp charges are deducted without my authorization and no intimation i will be complaining to rbi if this issue is not resolved I want my amount of 691 back. its my hard earned money and you dont have the right to take it
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17kgs) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team 
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Nov 22, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                I tried to withdraw amount through ICICI ATM at Satara and Pune city, and all the attempt was unsuccessful.
                                Till date, I have tried on different ICICI atm at multiple locations.
                                Please note, this is the fourth month and the system failure occurs during atm withdrawal at ICICI ATMs.
                                The same card is operational at Non-ICICI bank ATM.
                                Even after several attempts from Customer Service and complaints, the issue with the debit card is not resolved.
                                I am unable to get any resolution even after escalating issue to following team:[protected]@icicibank.com
                                [protected]@icicibank.com
                                senior.[protected]@icicibank.com
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 23, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17mku) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team 
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  ShwetaPatil16
                                  Nov 22, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Bandra Kurla Complex, Mumbai

                                  Since Mar 2020 I have suffered huge financial losses through business and I lost my job in Mar 2019. I'm struggling to restart my business in fitness industry now in Nov 2020, when restrictions are being gradually lifted on gyms in Vashi. I started a business in Oct 2019. I had to close it down in Mar 2020 without notice due to lockdowns imposed by Govt. I'm also searching for jobs to compensate for losses.

                                  I have tried to explain the same to recovery agents.And asking for 4 to 5 months time to start a source of income.

                                  They keep harassing me on call, refuse to listen to me. Now they are approaching my family and friends and threatening them to pay EMI on my behalf.

                                  My family or friends are not liable to pay off my loan. I'm fully aware of my existing loan and I take the responsibility to pay it off. Due to this disruptive times where businesses are closed and jobs are lost, I'm not able immediately pay EMI in Nov 2020
                                  Aug 10, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 23, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17mkt) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Pravin Divekar
                                    Nov 21, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Dear Team,

                                    I am getting harassment calls from ICICI Bank credit card recovery agent mobile number [protected] for paying outstanding payment. I have confirmed that, the payment will get cleared even then they are calling my relatives and each and every person having my surname. They are sharing my personal details with all the peoples and harassing me to clear the dues.

                                    I am getting harassment calls from mobile number [protected] and even though i have not given any relatives reference number while applying cards, the person from above mentioned numbers calling and informing that i have given their number as reference. Strict action to be done against this number.

                                    This method of harassing customer is very cheap. Immediate action need to take against such recovery agents.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 23, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17mkp) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team  
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      س
                                      سيد أحمد
                                      Nov 21, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: 2-2-597/1/4, Bharath Nagar Near Aziza masjid

                                      While the trying to open Insta FD save account on icici I'm completing process all otp enterd then finally destination your Digital account cannot be open online as a certain validation failed (404) error since 2-3 months please understand that I need some important
                                      +1 photos
                                      Nov 21, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Mobile number :- [protected]
                                      Email :- [protected]@gmail.com
                                      PAN :- CORPA2406M

                                      Unable to open account showing same error please solve this issue
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17j75) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team 
                                      سيد أحمد's [Complaint's author] reply, Nov 25, 2020
                                      Please close my Icici pockets wallet
                                      4336xxxxxxx3790 because I unable to open account online getting error while opening validation failed

                                      Register email :- [email protected]
                                      Phone :- 9380077464
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit