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3.2
Updated: Jan 2, 2026
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14271
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ICICI Bank reviews & complaints page 303

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L
Lokesh B S
from Powai, Maharashtra
Nov 17, 2020
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My savings account has been debited for Rs.17500 on[protected]. When I called the customer care, they were least responsible and dint give any proper updates and they were also like, how the money is been debited.

Upon me chasing, they came to know that my account is debited incorrectly by Amazon. But how can ICICI allow to debit my account without my authentication (CVV/OTP).

ICICI refused to refund my account and they took a long process for refund of the amount. They made me to wait for 10 days to revert back the amount. I was affected by COVID-19 that time and was struck without money that time, as ICICI has looted my money.

My issue is how can ICICI allow to debit my money without my authentication? What is the safety to keep the money in the account?
ICICI Bank customer support has been notified about the posted complaint.
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    4
    404_Karthik Bangera
    from Powai, Maharashtra
    Nov 17, 2020
    Resolved
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    Resolved

    I Bangera Chandrashekhar Babu, had taken your icici bajaj scooter bond in 1999, having certificate no 70017, and bondholders no 0070-012. Its getting maturity in 2026. I want to know the value of bond till the present date.
    What will be the value and procedure if i want to break the same bond in 1 month. Kindly reply in
    [protected]@gmail.com
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17avz) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      vapsrockon
      from Powai, Maharashtra
      Nov 17, 2020
      Resolved
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      Resolved

      Hi,

      Amount has been deducted from my account as (Dmc/in[protected] dp charges) on[protected]. I have neither subscribed nor used my demat account till now.

      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

      Mentioned the transaction remark - DMC/IN[protected] DP CHGS TILL A
      UG-20

      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

      Kindly refund my money at earliest.

      Contact number :- [protected]
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 17, 2020
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        C
        CUser
        Nov 16, 2020
        Resolved
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        Resolved

        I had made some transactions using the ICICI bank credit card on BigBasket website during March 2020. Big Basket cancelled those orders since they were unable to deliver (Due to Covid19).

        I haven't received the refund yet (8 months have passed). I have been contacting both ICICI and BigBasket team in the last 8 months through various modes, but the teams are just pointing the fingers at the other team and not helping.

        Details shared by Big Basket:
        ARN : 74332740098009706565792
        Refund was processed by Big Basket on April, 05 2020.

        Please help.
        Aug 8, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17avs) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        CUser's [Complaint's author] reply, Nov 19, 2020
        ICICI Team,

        I have already mailed my concern to customer care email ID multiple times. As per your suggestion, I have resent the email with UID: a17avs as subject line. Please help.
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          S
          shibendu saha
          Nov 16, 2020
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          Address: NO NEED- CALL ME AT 9711670284

          Amount deducted through euronet pay Icici for airtel dth, leave aside money to be refunded. There is no one in india who answer a call. Offices are vacant, only cleaner attending phone. Lockdown already completed in entire india, euronext are still in hibernation. What is the concern.
          Mumbai both the offices are haunted place now.
          Is there any other branches in other part of india, namely delhi ncr
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            A
            Azeezunissa
            Nov 16, 2020
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            Resolved

            Website: Olx

            A mitary man posted his add that he was selling his all house hold items because he got transfer he told to make full payment so that the mitary van can go out so we did but he is keeping on asking more money and has not delivered the product
            +1 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sivarampb
              Nov 16, 2020
              Resolved
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              Resolved

              Address: hyderabad

              Hi,
              My Fast Tag
              Fast tag account No. : 21301404, Licence Plate No. : TS08EP1585 was black listed on 28/07/2019 as balance went below threshold value .
              subsequently i have recharged with Rs 150 /. The account showed active but blacklisting was removed .
              I am had been trying to reach toll free number for past seven month .. after waiting for five minutes the call gets disconnected .
              surprisingly no email id is given.
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sagarbsd
                Nov 16, 2020
                Resolved
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                Resolved

                I have been debited with NSCH AD RTC Chrg continuesely whenever I try to fund my account.

                I tried calling customer care, no response, app section doesn't help in resolving this. Need these charges reversed as soon as possible. How can they cut money without my consent for whatever reasons
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vishal Chincholi
                  from Powai, Maharashtra
                  Nov 15, 2020
                  Resolved
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                  Resolved

                  My saving account got debited by this remark NACH_AD_RTN_CHRG that too twicley under the same subject that to without intimation.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a178yh) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    Vaisakh S Kumar
                    Nov 15, 2020
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                    Resolved

                    Address: Icici bomanahalli

                    I have been charged Rs. 588.82 for the expressions debit card which i don't remember applying for. Kindly refund the amount as i am satisfied with the basic debit card and don't require the expressions card.
                    +1 photos
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
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                      T
                      Tungjang
                      Nov 15, 2020
                      Resolved
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                      Resolved

                      Address: ICICI Bank Hojai Branch, Hojai, Assam

                      Dear sir,

                      I am Indra Rongphar holding ICICI savings account for past 2 months in ICIC Hojai Branch, Hojai, Assam.

                      Without any intimation, my account has been debited as MABchgs for Rs. 616.89 on 26/10/2020 and Rs. 556.72 on 26/10/2020 and also Rs. 569.59 on 11/11/2020. Now, balance shows Rs. 829.80. as on 15/11/2020.

                      Please take some appropriate action.

                      With regards
                      +1 photos
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 15, 2020
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team   
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                        T
                        Thupili David Sudhakar
                        from Hyderabad, Telangana
                        Nov 15, 2020
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                        Address: NADERGUL,Ranga Reddy Dist

                        On[protected] at about 13:34 fastag recharged from iMobile through Bank AC[protected] fastag ID 11671124 for two cars each rs1000, but only one time recharged of rs 1000 I'd 11671124 u
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177yp) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team   
                        Reply
                        Please rectify as soon as possible
                        Reply
                        Fastag recharged on[protected] at about 12:34 hours total recharged Rs4000but recharged only Rs1000, please verify the problem
                        Reply
                        On[protected] at about 12 34 hours I recharged Fastag through ID11671124 through I Mobile App of Rs4000 but only Rs1000 recharged, remaining balance of Rs 3000 refunded so far, ICICI Bank A/C NO.[protected]
                        Reply
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                          S
                          SHANK SURE
                          Nov 14, 2020
                          Resolved
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                          Resolved

                          I am in UK. I am carrying my registered number with me. But I am not able to receive OTP for the online transactions
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ys) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team   
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                            I
                            ischiranjeevi
                            Nov 14, 2020
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                            Resolved

                            I purchased a pair of Asics shoes on Amazon.in on 20 Sep 2020, ORDER #[protected]
                            Due to some issues I initiated returns of this shoes.

                            Amazon initiated the return and did the refund to my bank account.

                            However as I had moved form US to India and had a NRE account, I closed this account on Oct 12 2020.

                            Amazon is saying the refund is completed from there side and have given a RRN # 74766510300042981804566 on Oct 27, I need to check with bank for any further issues.

                            Now I'm not able to track or get this refund, neither bank nor amazon is helping me out.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177yu) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team   
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                              A
                              asifkhan2500
                              Nov 14, 2020
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                              Resolved

                              I bought new Oppo F15 mobile, I try to log in imobile app, i insert my registered number sim in default sim and also complete first step verification successfully (Mobile number verification) but in the second step verification loading few mins and got error message "sorry the app could not connect to your system, please try in some time later".

                              I tried reaching out to customer service but that is also not working, this is really frustrating. Other bank apps are working as expected.

                              Can this be resolved ???

                              Regards,
                              Asif Khan
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 15, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ya) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ya) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
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                                S
                                sapan parwani
                                Nov 14, 2020
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                                Resolved

                                Address: 413 a adrash nagar jaipur

                                Dear Sir,

                                i have icici credit card from 10 years.
                                In the month of September i expend Rs.1150 from credit card but icici credit card not sent any statement.

                                I deposit Rs.1160 on 27.9.20 without any bank intimation.

                                now bank charging late penalty.

                                Sir this is bank mistake they not sent any statement & charging extra charges

                                Please help to 7 instruct bank to sent statements on time & waiver following charges for this transaction..

                                Sapan Parwani
                                card no. [protected]
                                mb no. [protected]
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a176p2) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Y
                                  yadavvipinsonu
                                  Nov 14, 2020
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                                  Resolved

                                  Address: ICICI Bank Pune Magarpatta City

                                  I got charged with DMC charges. I am not using DEMAT account and never did a single transaction. I was told that its free that's why I joined long back. Now all of a sudden they started charging BIG. Last month they charged 68 Rs and now I see a charge of 826 rs in my statement.
                                  This is cheating

                                  Account Number :[protected]
                                  Contact method Email : [protected]@gmail.com
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a176p7) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Shadoww
                                    Nov 13, 2020
                                    Resolved
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                                    Resolved

                                    Imobile app says could not find account linked with this number and now it when I try to login it says sorry the app could not connect to the system

                                    Address: New delhi

                                    I recently opened a savings account in icici bank. I registered on imobile app, generated app login pin, received the otp on my number even. Then i had to complete 3 steps to get access to my account. Final step being setup o[censored]PI. When i try to do it, it says "no account found linked with this number" even though I'm able to receive transaction alerts on my same number.

                                    And now since two days when i try to login again, it...
                                    +1 photos
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                                    prathamesh_16
                                    Nov 13, 2020
                                    Resolved
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                                    Resolved

                                    I have made a payment of Rs. 2120 to MSEDCL via tpsl upi gateway (tpsl.[protected]@icici) on 15th October 2020. The amount is debited from my account but on contacting MSEDCL, they mentioned that they haven't received my amount. Also my MSEDCL account doesn't reflect the payment.

                                    UPI transaction id: ICI04d39ae77e404ee9815ba167034d97e7
                                    To: tpsl.[protected]@icici

                                    I have attached the receipt for your reference. I humbly request you to please revert back the amount into my account. I would greatly appreciate any updates on this matter.

                                    Thank you.
                                    +1 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 13, 2020
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175ko) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      Rashi59
                                      Nov 13, 2020
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                                      Resolved

                                      Address: B-184, Budh Nagar, Inderpuri, New Delhi

                                      Today amount deducted from account without any information...and when I talked to customer care officer they replied it was your ECS bounce charges but presently I have no loan is going on...so what the purpose of this kind of deduction...resolve it as soon as possible and refund my money...
                                      +1 photos
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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