ICICI Bank Complaints & Reviews

I have a savings account with ICICI bank Gwyn road Aminabad branch since last 4 year. I have never applied for any credit card and any kind of Policy however, i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
I have complaint it to branch official and written to [protected]@icicibank.com several times but never received any response. I never signed any paper or ask customer care for credit card or Policy.
Please assist me regarding this and refund all deducted money to my account also cancel the credit card and its due amount as i never used and applied any credit card.

ICICI Bank Customer ID :[protected]

Hi Team,

I am not able to perform online transactions with my debit card.Every time I try to perform I get the following error message:

For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

To Unblock your card/login, please contact ICICI Bank Customer Care.

I tried unblocking the card with the services provided by ICICI Bank but they are saying that the card has not been blocked.

Please let me know what steps I should follow to enable online transactions for my debit card.

Since past few months amount of 129 INR has been deducting from my ICICI bank account having account no :[protected], IFSC-ICIC0000031.

I have not subscribe for any google service.
Google/ICICI bank didn't take permission from me for such deduction.

below 3 are transaction remark for last 3 months.

Date Txn Remark Amount Debited
11/22/2020 VSI/GOOGLE You/[protected]/[protected] 129
09/22/2020 VSI/GOOGLE You/[protected]/[protected]
10/22/2020 VSI/GOOGLE You/[protected]/[protected]/ 129

First of all I have already escalated this in social media about icici
I didnt use or i didnt have any clue about any demat account but dp charges are deducted without my authorization and no intimation i will be complaining to rbi if this issue is not resolved I want my amount of 691 back. its my hard earned money and you dont have the right to take it

I tried to withdraw amount through ICICI ATM at Satara and Pune city, and all the attempt was unsuccessful.
Till date, I have tried on different ICICI atm at multiple locations.
Please note, this is the fourth month and the system failure occurs during atm withdrawal at ICICI ATMs.
The same card is operational at Non-ICICI bank ATM.
Even after several attempts from Customer Service and complaints, the issue with the debit card is not resolved.
I am unable to get any resolution even after escalating issue to following team:[protected]@icicibank.com
[protected]@icicibank.com
senior.[protected]@icicibank.com

Since Mar 2020 I have suffered huge financial losses through business and I lost my job in Mar 2019. I'm struggling to restart my business in fitness industry now in Nov 2020, when restrictions are being gradually lifted on gyms in Vashi. I started a business in Oct 2019. I had to close it down in Mar 2020 without notice due to lockdowns imposed by Govt. I'm also searching for jobs to compensate for losses.

I have tried to explain the same to recovery agents.And asking for 4 to 5 months time to start a source of income.

They keep harassing me on call, refuse to listen to me. Now they are approaching my family and friends and threatening them to pay EMI on my behalf.

My family or friends are not liable to pay off my loan. I'm fully aware of my existing loan and I take the responsibility to pay it off. Due to this disruptive times where businesses are closed and jobs are lost, I'm not able immediately pay EMI in Nov 2020

Dear Team,

I am getting harassment calls from ICICI Bank credit card recovery agent mobile number [protected] for paying outstanding payment. I have confirmed that, the payment will get cleared even then they are calling my relatives and each and every person having my surname. They are sharing my personal details with all the peoples and harassing me to clear the dues.

I am getting harassment calls from mobile number [protected] and even though i have not given any relatives reference number while applying cards, the person from above mentioned numbers calling and informing that i have given their number as reference. Strict action to be done against this number.

This method of harassing customer is very cheap. Immediate action need to take against such recovery agents.

While the trying to open Insta FD save account on icici I'm completing process all otp enterd then finally destination your Digital account cannot be open online as a certain validation failed (404) error since 2-3 months please understand that I need some important

NACH_AD_RTN_CHRG-of Bnk BFLf~0 2Nov20~d65ae63~4050c 590

NACH_AD_RTN_CHRG-of Bnk BFLf~0 2Nov20~d954b07~4050c 590

NACH_AD_RTN_CHRG-of Bnk BFLf~0 2Nov20~da9a7e6~4050c 590

NACH_AD_RTN_CHRG-of Bnk BFLf~0 2Nov20~d53ad81~4050c 590

What are this deduction for..
Please give a detailed information -icici bank.
And please stop this all...

Hi my name is suren kumar i got message amount deducted from my saving account. Purchase of 890.00rs has made by using debit card on 21 nov 2020 account no. Is xxx192. Info: vin*google sen. But i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

Register no - [protected]
Register email - [protected]@gmail.com....

1700 is deducted from My account in the name of NFS/va219902/Cash WDL/[protected]
I am not aware why they have taken my hard earned money? I need a resolution asap.

I am having a fasttag with ICICI bank. I raised a Tag blocking and closure request. Since I sold my car. When I called customer care they said it will take 24 hours for temporary blocking. its close to 72 hours no action has been taken. My customer id is : 11026160. Please help me block my Tag

Respected sir,

My name is Deepali Nitin Nagarkar, my ICICI loan account number is LTMUM[protected]. My loan tenure 36 months, My loan sanction dt.26.10.2017 and Loan 1st EMI start dt.10th Nov 2017 and Last EMI dt.10 sep 2020. Sir I am already paid all 36 months EMI, s but bank want additional amount and send wrong statement and show the outstanding amount and NOC not issue.

So please help me for my issue.

I am already contact and meet nearest branch but no any body response, and Bank executive and banker daily harrassment for outstanding amount.

Regards,

Deepali Nagarkar
Mob. [protected]

I am a women mrs pooja rana i open a 0 balance current act in icici bank -branch code -03833 bilaspur distt yamuna nagar haryana -pin 135102.rs 10000 debit from my act without my permission and i have not receive any sms for debit this amt as on branch acs charges but my act is 0 balance. i go to the bank but bank not any answer me. and bank staff also says this its a women act so we not refund this amt.

mo [protected]

I am Sachin Raskar(Mobile no # [protected]) availing the ICICI bank services since March 2018. I have salary account with ICICI bank and also 2 credit cards.

I am very disappointed with ICICI service as they did not provide the transparent and clear information.

I applied for the ICICI credit card ( Amazon pay) in July, 2020 through Amazon sites. It got approved instantly and allocated a ICICI amazon pay credit card. At same time, it started reflecting in the iMobile App also but it was not delivered to me due to lockdown as offices were closed.

I started availing card services for online shopping. I paid the payment on time through iMobile App and continue to use this card for shopping. This cycle continues for 3 months.

Suddenly in sept, 2020 ICICI bank cancelled/blocked my amazon pay credit card and also, removed its details from iMobile app without prior information or call.

They suppose to call and inform me about their step of blocking/cancelling the credit card and ask me to pay the due amount if there. It was matter of few seconds to pay the bill though iMobile app but they did not do this.
I called my appointed AM and explained the matter to him requested him to provide an option to pay the bill online but he said that if i do not have credit card details like card number, expiry details, and cvv then i can't pay the bill online.

I could not visit to the bank because of quarantine and missed the cycle. I paid the due amount and requested them to waive off the charges but they denied it. I respect their policy and paid the due amount by visiting the bank again. Now they are charging for the cash payment. I am totally disappointed with service if they would have inform me in advance that i will have to pay extra charges but they did not now they are saying that you will have to pay charges by sharing some link. what a way to make fool to the customer.

Important thing is that, to pay the bill of 2608, I had to take a leave which costed more than 5k and also risk of visiting the public place in such a pandemic situation where everything can manage online.

Please assist me on this.

Have been pursuing this issue for sometime. I raised level 1 complaint with the customer support on the website but still the issue is unresolved. I am not at all happy with the way this is been handled by the ICICI bank. The bank is not able to understand/diagnose the problem properly. It seems the bank does not intend on reimbursing the money. Provide a proper contact person to whom I can contact since the customer support is not competent to resolve this

I have been a customer of ICICI bank since 12+ years. I am 68 years of age & I am diabetic for past 35+ years and have Diabetic neuropathy problems because of which I struggle to walk properly. I have retired and I am not a pensioner.

I switched from my savings ICICI account to new life plus account on behest of the ICICI employee. I was hesitant to open the another account with the same bank since I wanted to keep the account as it was my salary account and was expecting salary in coming next 3-4 months but ICICI employee was pushy enough to make us open another account at that time. I had specifically asked the ICICI person what should be done about the savings account since we did not intend on using or have 2 account with the bank employee suggested on keeping the savings account open and the account will be automatically closed.

On 11 August 2016 after leaving the savings account idle as per ICICI executive's suggestion. We considered the account was closed but there was an unexpected amount been deposited in that account and there were MAB charges deducted of around rupees 3042/-. I took up this issue with the Kothrud branch and was promised that the money will be reimbursed and the issue would be raised in the ICICI system and the money will be credited in the account. I was also handed over account closure forms to close the account once this is done.

After this meeting it was decided to contact the ICICI executive in two-three business working days.

The ICICI executive did not clearly know how this process of reversal is to be done at actual. He was clueless. So he discussed with people in bank and told us that he would raise the request in the system. To my disappointment he did not raise the request at the very moment in front o[censored]s he said he would do it later and trusting him we left. Then even for this we had to follow up with him for this multiple times. Yet there was no action taken on his part. Then after few weeks he could not figure out how to do this so he told to contact another lady executive in the bank this is in December 2016 4 months had already passed. I had to again explain the whole story to the lady executive. On hearing the situation she replied since this is month end or year end so there were settlements during this times in the system it is better to do this in January 2017 at the start of month which will be good. So yet again four months into the issue the money was not reimbursed and left the bank disappointed. While talking to the lady executive she brought up one problem that could happen while initiating the reversal. The issue was since it took four more months to address the issue there will be more MAB charges that would be charged to the account and even If we reimburse the amount then it will again get deducted from the account. Why was this not thought of in the very beginning when the same was discussed with the Branch manager the issue would have been resolved in August 2016 itself?
And the story continues in the next month the lady did not do the reimbursement and I was told to the contact earlier bank executive who was first looking after this. The very same person who did not know the process of reimbursement. This employee gave another unique solution to the problem in the process of reimbursement that could have happen while reimbursing the money since it took four more months to address the issue there will be more MAB charges that would get charged to the account and even If we reimburse the amount then it will again get deducted from the account. The solution to the problem was we will get the notification once the money is deposited and I would have to immediately withdraw the money within 2 hours of reversal. Clearly it did not happen this way and the money again got deducted before the employee or we came to know about the reversal. After this contact person/employee had no answer or solution to what next can be done. This whole process took one year i.e. July 2017. Unfortunately the money go deducted again.
Upon this we contacted the senior manager to which he raised his hand statin it was start of new financial year and his reply was nothing could be done about it.

I again before Covid visited the branch but I was given same reply. Dejected by this I decided to raise the complaint on the website itself. The Bank manage did not have solution to this. I only had to think of taking up this issue on the website.
Attaching below snap of that as a reference

This process in 2016 was very long drawn and time consuming. Had to take follow up multiple times for this to get done. With multiple visits to the branch and explaining the same problem to multiple times to multiple ICICI employees even right now I am doing the same by writing the this letter of grievance. It took 11 months for the reversal. But in the end the objective of me getting the money was not achieved.

In the first place there is no need to keep two savings account with one bank it was unnecessary and just to meet the sales deadline the sales person insisted to open an account. Literally he told us he had a target for the month and it would help him meet that. This could have been avoided instead of having the focus of meeting account opening deadlines the person/bank should have focused on giving proper guidance and letting us know that the we should keep the account active and maybe in 2-3 months times I should close my savings account and then only open the Life plus account. We would have happily obliged.

I was considerate enough to give bank representatives ample time to resolve this even after multiple follow ups from me. Just a reminder this was during the demonitisation period and people were crowding the banks. Clearly it was a mistake by me for been considerate enough and been accommodating. The representatives do not have wholistic understanding of the cause and effect/inter-relationships of the processes they needs to follow in order to service clients. This started with representative who gave us this golden suggestion of leaving the account open and not close it.

In a separate incident few years back the cashier was adamant on not giving money to my wife who is joint account holder I had to visit the bank to withdraw the money. I had to personally come the withdraw money at that time.

Been a life plus account holder means I am a senior citizen. I need some person to accompany me every time I step out of my home and every time have to request someone to accompany me.
Before lockdown I visited the branch but was not presented with a proper solution for this again. Since I am retired person without pension every penny counts for me.

if were guided properly while opening new account with the bank, this would have been avoided the account would be closed and the money would not have been deposited in 2016.

Consider this a genuine feedback from a customer. The representatives are not fully attentive this is the impression I have got. Communication is 90% non verbal. My multiple visits to the bank make me realize that bank representatives don t listen to what I am saying. There is always someone or the other who keeps on disturbing the representative while I am speaking the representative or the managers as well with work. They are busy with some work on their laptops. People are very eager to come up with solution without thinking through and no right solution is presented to me. Employees are very eager to close and move on to next customer they don t listen through to what the situation which results in this type of customer experience. Employees failed to empathize with our situation

There is a serious doubt on whether the bank ever intended to reimburse the money in the first place. Because in the end since it took one year the Manager raised his hands said since its the new financial year so we cannot go further with this. So this was a pure time consuming tactic on the bank's side.

ICICI BANK is not patient enough to listen to the customers problems as customer we only have to think of solutions and counter question the validty of the solutions provided . The bank is eager on giving solutions in a very hurried way just so that they can get rid of the customer for that moment. But this results in customer suffering and having to visit the bank multiple times. This all could have been done in more efficient way. If the problem could have been understood better by the ICICI bank and right solution would have been given at the very start. This could have all been done in one to 2 days times. Imagine the time, petrol, efforts and mental fatigue this has caused to an old customer otherwise having good record.

This has been the cause of my worry and inconvenience after retirement.

Request to reimburse my total amount of Rs 3042/- with the bank. The process would have been easy had the amount would have been transferred directly to my new account or a cheque or DD would have been drawn something I suggested at the very start of this. So please since it is covid I cannot risk my and my wife s life to come up for follow up in the bank this time instead of going through the tedious and time consuming process. Please reimburse at earliest and provide with an alternative to close the amount since it is locked and I never intend on using the account. Also since the account is locked the card is also blocked and anyways we wont be able to remove money from the account due to very reasons that caused problems in 2016. Provide a better alternative for this. Been an old customer with the bank I am sure a better alternative is provided.

I HAVE MADE A TRANSACTION AT AROUND 07:47AM 20.11.2020, AND TRIED TO REMOVE MONEY(Rs.2500/-)using my ICICI bank Debit card but at the end Indian bank ATM screen start giving message that ATM is being serviced.

Indian BANK ATM ID: S1A S1471
The amount of Rs.2500/- is deducted from my ICICI Debit card, but not received any money due to ATM issues.

Pl. revert urgently...

There has been a transaction that happened on my bank account on 13th Nov 2020.

nach_ad_rtn_chrg ingenot~02NOV20~02dge 324.95 Rs

I don't have any NACH or ECS service active on my bank account then why this transaction happened on my account.

This is indeed a fraud.

I feel cheated by ICICI. I am not using the account much for some time now, a person from ICICI called 2 months back and made me do a transaction. He took me through some details and asked me to buy one stock and then sell it immediately. He said this is because only then he can help me close the ICICI Direct account easily.
Now money was deposited in my account and immediately it got deducted.
I went through statement similarly last month (had some 700 rs in account then) and that money is also deducted.
It says DP CHGS.
This is ### and feels stupid. Sort this out

ICICI reps cheat people when they open salary account through corporates, to complete their target they make people sign in for ICICI Direct during the salary account creation (mostly first time job goers) because the people do not even understand what ICICI direct means or they would have never participated in stock markets. This is pure cheating by using the ignorance of common man. This is why ICICI will never succeed and will be beaten by young and new upcoming companies. Improve your ethics and values.

While opening the demat account it was never mentioned that there will be any charges. And now all of a sudden INR 815 is debited from the account without any prior notice or confirmation. This is highly unacceptable and calls for immediate action against ICICI Bank for misleading and misinforming their genuine account holders.