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3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 303

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S
sapan parwani
Nov 14, 2020
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Address: 413 a adrash nagar jaipur

Dear Sir,

i have icici credit card from 10 years.
In the month of September i expend Rs.1150 from credit card but icici credit card not sent any statement.

I deposit Rs.1160 on 27.9.20 without any bank intimation.

now bank charging late penalty.

Sir this is bank mistake they not sent any statement & charging extra charges

Please help to 7 instruct bank to sent statements on time & waiver following charges for this transaction..

Sapan Parwani
card no. [protected]
mb no. [protected]
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a176p2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Y
    yadavvipinsonu
    Nov 14, 2020
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    Address: ICICI Bank Pune Magarpatta City

    I got charged with DMC charges. I am not using DEMAT account and never did a single transaction. I was told that its free that's why I joined long back. Now all of a sudden they started charging BIG. Last month they charged 68 Rs and now I see a charge of 826 rs in my statement.
    This is cheating

    Account Number :[protected]
    Contact method Email : [protected]@gmail.com
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a176p7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shadoww
      Nov 13, 2020
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      Resolved

      Imobile app says could not find account linked with this number and now it when I try to login it says sorry the app could not connect to the system

      Address: New delhi

      I recently opened a savings account in icici bank. I registered on imobile app, generated app login pin, received the otp on my number even. Then i had to complete 3 steps to get access to my account. Final step being setup o[censored]PI. When i try to do it, it says "no account found linked with this number" even though I'm able to receive transaction alerts on my same number.

      And now since two days when i try to login again, it...
      +1 photos
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      prathamesh_16
      Nov 13, 2020
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      I have made a payment of Rs. 2120 to MSEDCL via tpsl upi gateway (tpsl.[protected]@icici) on 15th October 2020. The amount is debited from my account but on contacting MSEDCL, they mentioned that they haven't received my amount. Also my MSEDCL account doesn't reflect the payment.

      UPI transaction id: ICI04d39ae77e404ee9815ba167034d97e7
      To: tpsl.[protected]@icici

      I have attached the receipt for your reference. I humbly request you to please revert back the amount into my account. I would greatly appreciate any updates on this matter.

      Thank you.
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 13, 2020
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175ko) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Rashi59
        Nov 13, 2020
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        Address: B-184, Budh Nagar, Inderpuri, New Delhi

        Today amount deducted from account without any information...and when I talked to customer care officer they replied it was your ECS bounce charges but presently I have no loan is going on...so what the purpose of this kind of deduction...resolve it as soon as possible and refund my money...
        +1 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          D
          dijo k j
          Nov 13, 2020
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          Address: Kazhakoottam, Kerala

          I have requested for my auto loan pre closure. I transfer the money to loan account on 14 OCt and directly gone to the branch on 28 Oct and filling the form and requested for the loan closing. now it is almost 18 days no response from bank. At the time of submitting loan closing request they ensured that with in 7 days my loan will be closed and with in next 15 days you will be receiving NOC for the loan. now it is almost 20 days and no update on the request. while checking with branch executives their reply was, loan closing is done by central team we have to do nothing.

          Auo loan number :LATHR[protected]
          Closing Request Number:[protected]
          ICICI Branch: Kazhakkottam
          Loan account holder:Dijo
          Mobile Number: [protected]
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 13, 2020
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team  
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            N
            Nadia Faroqui Shams
            from Hyderabad, Telangana
            Nov 13, 2020
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            I have been charged with rupees 708 this month ..And earlier with 600 and on for every month.Money is being deducted without any message from bank.. Please look into this matter as soon as possible..
            Aug 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175bc) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sh4nu
              Nov 13, 2020
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              My name is Shubham Arora and my customer id number is[protected], I’ve got three fraudulent charges of ₹22615 on Aug 19th 2020 by a merchant named “NORDSTROM” and I disputed at the same day, but bank told me that they forwarded my complaint on sep 1st 2020, the complaint number is SR[protected]. Moreover, they told me that it will take 14-35 days. I called after 36th day from Sep 1st but the bank didn’t give any info and said they need more time. I want my money bank because I have no other money left in my account. Now they have sent me an email with a copy of the false purchases done by my debit card. I never visited USA and neither I have any friend or connection. Somebody hacked ICICI server and got my info.. It's been a long time and I need my money back
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 13, 2020
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kg) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Nov 13, 2020
              Updated by Sh4nu               I already disputed and your bank declined to pay me any money because they are now talking about the terms and conditions like I was in the possession of the card while this transaction held. This is really funny to read in your emails because this is how hacking works. hackers hack servers and steal information and that is why every bank provide dispute options. if I disputed in just 1 hours of that transaction then I believe that's so late. I have called your representative like almost 8-9 times and they always promised me a call back but I never received it. I don't trust your bank anymore. so either you call me or send me my money. you have my Customer number to track my account.
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                J
                jiten1987
                Nov 13, 2020
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                Resolved

                Dear Sir,

                I am a customer of ICICI bank and based on that from ICICI customer care department I got a call that I am going to get lifetime free ICICI Rubyx credit card with no joint or annual charges. I received ICICI Rubyx card recently and in the first month statement Rs. 3000/- joining fee plus 450 GST that I was shocked to see. There are annual charges of Rs. 2000/- also along with this. Kindly resolve this issue.

                Jitendra Singh Gosain
                Aug 16, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Nov 13, 2020
                Updated by jiten1987                 Joining fees mentioned in statement is 3000 and GST amount is 540
                Verified Support
                Nov 13, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kf) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  rdforall
                  from Dhupgari, West Bengal
                  Nov 13, 2020
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                  Resolved

                  I was transferring money from wallet to account, while adding beneficiary I provided name and ifsc correct but account no. Incorrect but still imps transfer was successful.
                  My account number[protected]
                  Transfered account number[protected]
                  My name - rintu das
                  +1 photos
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kd) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shivangikumari
                    Nov 13, 2020
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                    Resolved

                    Amount deducted but transaction failed

                    Website: Eazypay icici

                    Dear sir/mam,
                    I was making the payment of DU admission 2020 from my PNB debit card through eazypay.icici on 15/10/2020.The payment was failed but the amount(24, 100) was deducted from my PNB bank account.I paid again using a sbi debit card and the payment was successful. It's been more than 20 working days.Now plz refund the amount deducted as soon as possible. I'm attaching screenshots for your reference.
                    Thanking you.br...
                    +2 photos
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                    S
                    Syed Miya
                    Nov 13, 2020
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                    Resolved

                    Address: Www.icicibank.com MUMBAI

                    As an EX-IAFian, I would like to bring it to your notice that, the amount of Rs. 199/- has been deducted from my ICICI BANK SB Account and the transaction message says 'VSI/AMAZON STAN/20201112.

                    Neither had i done any transaction nor did i get any OTP during the transaction.

                    Neither i am a prime member thinking to be auto renewal.

                    I have checked this when i was going through my account statement, the amount was debited on 12.11.2020.

                    Could you please assist me regarding this.

                    Please find the attachment regarding the same.
                    +1 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 13, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175ke) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Sanket Ravate
                      Nov 12, 2020
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                      As mensioned above, from my account rs 29.50+28.50+29.50+28.34+590=705 are deducted.
                      And i don't know why my money is debited from my account without informing.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17484) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        Nandy VJ
                        Nov 12, 2020
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                        Resolved

                        I am trying to recharge fastag from morning, it's showing transaction could not be processed. But money has been deducted twice. Not able to call customer care also.
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 12, 2020
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17486) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          T
                          The Alcove Publishers
                          Nov 12, 2020
                          Resolved
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                          Resolved

                          Address: Tower 4, flat 702, Vipul Greens, Sohna Road

                          Hello, I have been facing issues with online transactions for more than a week. issues :

                          OTP COMES WAY LATER DURING PAYMENTS
                          THE TRANSACTIONS GET DECLINED UNNECESSARILY
                          G PAY WITH ICCI WORKS RARELY
                          BOTH THE SAVINGS ACCOUNT AND THE CURRENT ACCOUNT HAVE THE SAME PROBLEMS
                          EARLIER IT WAS ALRIGHT. IT HAS BEEN A WEEK OR 2 AND ICICI ONLINE TRASACTIONS ARE SO DIFFICULT AND TOUGH.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17487) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team  
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                            S
                            Shobha23
                            Nov 12, 2020
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                            I have been charged with (105.59 and 484.41)total of 590/-, for a ECS return for 293/- due to insufficient fund. And infact Airtel is saying they have already received the amount. Can you please confirm why am in charged with 590 for 293.
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17489) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              S
                              sachinsp7
                              Nov 12, 2020
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                              Fastag recharge failed from icici app but amount got deducted

                              I tried to recharge 500 rupees for my Fastag through icici mobile app. It gave some error, saying recharge could not be done. But money got deducted and fastag balance is still not updated. I bought my Fastag from ICICI app only, they have all the details but still this happened. And i am yet to receive the refund....
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                              V
                              Vijay Birari
                              Nov 12, 2020
                              Resolved
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                              Resolved

                              Dear sir,
                              I'm Vijay Birari holding icici savings account for past 3 years. A/c No.[protected] in CKB Archade, Near Deopur, Bus Stand, Agra Road, , , Deopur, MH, IN, 424002.
                              Without any intimation, my account has been debited. My account has a balance below 500 for many times but i have never come across something like this before.
                              Please take some appropriate action.

                              11 Nov '20 MABchgs-Oct20+GST dr. 375.38
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 13, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Khushbash
                                Nov 12, 2020
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                                Resolved

                                Address: Manesar Gurgaon toll plaza

                                I want to raise my complaint against toll plaza at Manesar Gurgaon Haryana on NH 8, where a amount of 65 is deducted from my fast tag account without my vehicle present so please look into the matter
                                Nov 15, 2020
                                Complaint marked as Resolved 
                                I had submitted the photo of my car from front as well as back side to national highway what's app number 7303090328 along with msg I received for deduction
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                This is second chance when the fast tag deduction related problem is being faced by me
                                Reply
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a173m6) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                Khushbash's [Complaint's author] reply, Nov 13, 2020
                                My mail id is [email protected]
                                And my concern is well said in earlier complaint of false or wrong deduction from my fastag on kherki Daula toll plaza near Manesar Gurgaon
                                I was being charged double when I hadn't a fastag for my vehicle but now I am harrased by this toll related problem please let me know how it is happening when I am suffering from fewer and my vehicle didn't moved an inch from my home it is totally harrasment
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                                  D
                                  Debojit Barua
                                  from Munnar, Kerala
                                  Nov 12, 2020
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                                  My above investment has matured on[protected] screenshot attached) but the maturity proceeds have not been credited to my registered bank account. What is the reason for the delay ?
                                  Please do the needful immediately.
                                  Regards
                                  D Barua
                                  +1 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  "With regards to your below mentioned e-mail, we would inform you that the 8% Govt. of India Savings Bonds (2003) has been reflecting in ICICI Direct Account under Portfolio >> FD/Bonds and also in Consolidated Portfolio Statement. However, the same got matured on 30th October, 2020.

                                  Hope this clarifies your concern. Looking forward for your co-operation in helping us serve you better."

                                  This is the response I get from ICICI Direct They don't even understand the query. Needless to say my proceeds have not been credited as yet and I am at a huge loss. Please take up the matter so that I can get a closure in the matter. So much for customer care from ICICI Direct.

                                  Regards
                                  D Barua
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