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3.3
Updated: Jun 2, 2026
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S
SHANK SURE
Nov 14, 2020
Resolved
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I am in UK. I am carrying my registered number with me. But I am not able to receive OTP for the online transactions
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ys) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team   
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    ischiranjeevi
    Nov 14, 2020
    Resolved
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    Resolved

    I purchased a pair of Asics shoes on Amazon.in on 20 Sep 2020, ORDER #[protected]
    Due to some issues I initiated returns of this shoes.

    Amazon initiated the return and did the refund to my bank account.

    However as I had moved form US to India and had a NRE account, I closed this account on Oct 12 2020.

    Amazon is saying the refund is completed from there side and have given a RRN # 74766510300042981804566 on Oct 27, I need to check with bank for any further issues.

    Now I'm not able to track or get this refund, neither bank nor amazon is helping me out.
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177yu) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team   
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      asifkhan2500
      Nov 14, 2020
      Resolved
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      Resolved

      I bought new Oppo F15 mobile, I try to log in imobile app, i insert my registered number sim in default sim and also complete first step verification successfully (Mobile number verification) but in the second step verification loading few mins and got error message "sorry the app could not connect to your system, please try in some time later".

      I tried reaching out to customer service but that is also not working, this is really frustrating. Other bank apps are working as expected.

      Can this be resolved ???

      Regards,
      Asif Khan
      Aug 14, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 15, 2020
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ya) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team   
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ya) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team   
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        S
        sapan parwani
        Nov 14, 2020
        Resolved
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        Resolved

        Address: 413 a adrash nagar jaipur

        Dear Sir,

        i have icici credit card from 10 years.
        In the month of September i expend Rs.1150 from credit card but icici credit card not sent any statement.

        I deposit Rs.1160 on 27.9.20 without any bank intimation.

        now bank charging late penalty.

        Sir this is bank mistake they not sent any statement & charging extra charges

        Please help to 7 instruct bank to sent statements on time & waiver following charges for this transaction..

        Sapan Parwani
        card no. [protected]
        mb no. [protected]
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a176p2) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Y
          yadavvipinsonu
          Nov 14, 2020
          Resolved
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          Resolved

          Address: ICICI Bank Pune Magarpatta City

          I got charged with DMC charges. I am not using DEMAT account and never did a single transaction. I was told that its free that's why I joined long back. Now all of a sudden they started charging BIG. Last month they charged 68 Rs and now I see a charge of 826 rs in my statement.
          This is cheating

          Account Number :[protected]
          Contact method Email : [protected]@gmail.com
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a176p7) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shadoww
            Nov 13, 2020
            Resolved
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            Resolved

            Imobile app says could not find account linked with this number and now it when I try to login it says sorry the app could not connect to the system

            Address: New delhi

            I recently opened a savings account in icici bank. I registered on imobile app, generated app login pin, received the otp on my number even. Then i had to complete 3 steps to get access to my account. Final step being setup o[censored]PI. When i try to do it, it says "no account found linked with this number" even though I'm able to receive transaction alerts on my same number.

            And now since two days when i try to login again, it...
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            P
            prathamesh_16
            Nov 13, 2020
            Resolved
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            Resolved

            I have made a payment of Rs. 2120 to MSEDCL via tpsl upi gateway (tpsl.[protected]@icici) on 15th October 2020. The amount is debited from my account but on contacting MSEDCL, they mentioned that they haven't received my amount. Also my MSEDCL account doesn't reflect the payment.

            UPI transaction id: ICI04d39ae77e404ee9815ba167034d97e7
            To: tpsl.[protected]@icici

            I have attached the receipt for your reference. I humbly request you to please revert back the amount into my account. I would greatly appreciate any updates on this matter.

            Thank you.
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 13, 2020
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175ko) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rashi59
              Nov 13, 2020
              Resolved
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              Resolved

              Address: B-184, Budh Nagar, Inderpuri, New Delhi

              Today amount deducted from account without any information...and when I talked to customer care officer they replied it was your ECS bounce charges but presently I have no loan is going on...so what the purpose of this kind of deduction...resolve it as soon as possible and refund my money...
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                D
                dijo k j
                Nov 13, 2020
                Resolved
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                Resolved

                Address: Kazhakoottam, Kerala

                I have requested for my auto loan pre closure. I transfer the money to loan account on 14 OCt and directly gone to the branch on 28 Oct and filling the form and requested for the loan closing. now it is almost 18 days no response from bank. At the time of submitting loan closing request they ensured that with in 7 days my loan will be closed and with in next 15 days you will be receiving NOC for the loan. now it is almost 20 days and no update on the request. while checking with branch executives their reply was, loan closing is done by central team we have to do nothing.

                Auo loan number :LATHR[protected]
                Closing Request Number:[protected]
                ICICI Branch: Kazhakkottam
                Loan account holder:Dijo
                Mobile Number: [protected]
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 13, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team  
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                  N
                  Nadia Faroqui Shams
                  from Hyderabad, Telangana
                  Nov 13, 2020
                  Resolved
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                  Resolved

                  I have been charged with rupees 708 this month ..And earlier with 600 and on for every month.Money is being deducted without any message from bank.. Please look into this matter as soon as possible..
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175bc) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sh4nu
                    Nov 13, 2020
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                    My name is Shubham Arora and my customer id number is[protected], I’ve got three fraudulent charges of ₹22615 on Aug 19th 2020 by a merchant named “NORDSTROM” and I disputed at the same day, but bank told me that they forwarded my complaint on sep 1st 2020, the complaint number is SR[protected]. Moreover, they told me that it will take 14-35 days. I called after 36th day from Sep 1st but the bank didn’t give any info and said they need more time. I want my money bank because I have no other money left in my account. Now they have sent me an email with a copy of the false purchases done by my debit card. I never visited USA and neither I have any friend or connection. Somebody hacked ICICI server and got my info.. It's been a long time and I need my money back
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 13, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kg) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Nov 13, 2020
                    Updated by Sh4nu                     I already disputed and your bank declined to pay me any money because they are now talking about the terms and conditions like I was in the possession of the card while this transaction held. This is really funny to read in your emails because this is how hacking works. hackers hack servers and steal information and that is why every bank provide dispute options. if I disputed in just 1 hours of that transaction then I believe that's so late. I have called your representative like almost 8-9 times and they always promised me a call back but I never received it. I don't trust your bank anymore. so either you call me or send me my money. you have my Customer number to track my account.
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                      J
                      jiten1987
                      Nov 13, 2020
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                      Resolved

                      Dear Sir,

                      I am a customer of ICICI bank and based on that from ICICI customer care department I got a call that I am going to get lifetime free ICICI Rubyx credit card with no joint or annual charges. I received ICICI Rubyx card recently and in the first month statement Rs. 3000/- joining fee plus 450 GST that I was shocked to see. There are annual charges of Rs. 2000/- also along with this. Kindly resolve this issue.

                      Jitendra Singh Gosain
                      Aug 16, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Nov 13, 2020
                      Updated by jiten1987                       Joining fees mentioned in statement is 3000 and GST amount is 540
                      Verified Support
                      Nov 13, 2020
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kf) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        rdforall
                        from Dhupgari, West Bengal
                        Nov 13, 2020
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                        Resolved

                        I was transferring money from wallet to account, while adding beneficiary I provided name and ifsc correct but account no. Incorrect but still imps transfer was successful.
                        My account number[protected]
                        Transfered account number[protected]
                        My name - rintu das
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kd) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Shivangikumari
                          Nov 13, 2020
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                          Resolved

                          Amount deducted but transaction failed

                          Website: Eazypay icici

                          Dear sir/mam,
                          I was making the payment of DU admission 2020 from my PNB debit card through eazypay.icici on 15/10/2020.The payment was failed but the amount(24, 100) was deducted from my PNB bank account.I paid again using a sbi debit card and the payment was successful. It's been more than 20 working days.Now plz refund the amount deducted as soon as possible. I'm attaching screenshots for your reference.
                          Thanking you.br...
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                          Syed Miya
                          Nov 13, 2020
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                          Resolved

                          Address: Www.icicibank.com MUMBAI

                          As an EX-IAFian, I would like to bring it to your notice that, the amount of Rs. 199/- has been deducted from my ICICI BANK SB Account and the transaction message says 'VSI/AMAZON STAN/20201112.

                          Neither had i done any transaction nor did i get any OTP during the transaction.

                          Neither i am a prime member thinking to be auto renewal.

                          I have checked this when i was going through my account statement, the amount was debited on 12.11.2020.

                          Could you please assist me regarding this.

                          Please find the attachment regarding the same.
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 13, 2020
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175ke) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sanket Ravate
                            Nov 12, 2020
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                            Resolved

                            As mensioned above, from my account rs 29.50+28.50+29.50+28.34+590=705 are deducted.
                            And i don't know why my money is debited from my account without informing.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17484) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              Nandy VJ
                              Nov 12, 2020
                              Resolved
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                              Resolved

                              I am trying to recharge fastag from morning, it's showing transaction could not be processed. But money has been deducted twice. Not able to call customer care also.
                              Aug 10, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 12, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17486) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                T
                                The Alcove Publishers
                                Nov 12, 2020
                                Resolved
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                                Resolved

                                Address: Tower 4, flat 702, Vipul Greens, Sohna Road

                                Hello, I have been facing issues with online transactions for more than a week. issues :

                                OTP COMES WAY LATER DURING PAYMENTS
                                THE TRANSACTIONS GET DECLINED UNNECESSARILY
                                G PAY WITH ICCI WORKS RARELY
                                BOTH THE SAVINGS ACCOUNT AND THE CURRENT ACCOUNT HAVE THE SAME PROBLEMS
                                EARLIER IT WAS ALRIGHT. IT HAS BEEN A WEEK OR 2 AND ICICI ONLINE TRASACTIONS ARE SO DIFFICULT AND TOUGH.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17487) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  S
                                  Shobha23
                                  Nov 12, 2020
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                                  I have been charged with (105.59 and 484.41)total of 590/-, for a ECS return for 293/- due to insufficient fund. And infact Airtel is saying they have already received the amount. Can you please confirm why am in charged with 590 for 293.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17489) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    S
                                    sachinsp7
                                    Nov 12, 2020
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                                    Fastag recharge failed from icici app but amount got deducted

                                    I tried to recharge 500 rupees for my Fastag through icici mobile app. It gave some error, saying recharge could not be done. But money got deducted and fastag balance is still not updated. I bought my Fastag from ICICI app only, they have all the details but still this happened. And i am yet to receive the refund....
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