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ICICI Bank Complaints & Reviews

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3.2

Updated: Sep 24, 2026

Complaints 23795

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14309

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9486

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 305

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Address: BSNL OFFICE O/O GMT BELLARY

I have applied for fastag through online and paid from google pay on 15.1.2021. Amount deducted from my bank account and eagarly waiting for card even after 15 days also no card received.
On 1.2.2021 spoken to customer care and raised a complaint got complaint no.6080625 for future reference. They said it will be refunded in 5 working days. Till today neither a fastag card nor refunded.
Kindly make refund as early as possible.

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cddl) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi
I have raised this complaint twice on icici complaints and consumercomplaints before but icici is not responding. Only response is we shall get back to you and no details are mentioned. Please note that i am going to escalate further if no action will be taken.
Below is the complaint.
My Account no is[protected]

I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip~01feb21~0c
68f9c~590 rs on 16/02/2021.
My name Bhartendra
chrg 590 rs/
Pls refund money
Thanks
Bhartendra

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Please let me know what kind of charges are deducted from my account and why
590 have been deducted 4 times in a row
Please resolve this asap
The remarks in the charges are NACH_ad_rtn_chrg~abdldesk

Feb 16, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 16, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cdcy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs149/- has been deducted from my icici credit card and the transaction message says amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 15th Feb 2021. Could you please assist me regarding this.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 15, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1casm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have done 1lakh 82 thousand + transaction through SBI POS Machine, its keeps on loading more than 1 minutes, finally it says transaction SALE REVERSED, merchant says it will refund to account next 24 hours, not yet credited back, called icici customer initially they says wait for 1 day next day they say wait for 2 days, now they are saying 7 days, 1.8 lakh amount blocked for 7 days its financial loss to me, how come icici wont refund my amount RBI please respond me

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Icici , Ambattur , chennai

Website: Www.icicibank.com

Till now approx 1100 rupees deducted from my icici Bank account without my knowledge as "ESRTNCHG" charges. I didn't know wats this charges. My account is salary account. Please resolve this and refund my money.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 15, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cb6s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir, please help me yesterday 199rs deducted from my account, by VSI*Amazon St...i need my money back..I have checked my Amazon account there are no transactions like that

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I was detected rs. 826 as DMC charge. But I never opened a Demat account at all.. They have opened the account without my knowledge and I am trying to close the Demat account. But these guys are so Irritating. They state my mail id is wrong and they come up with a new mail id on their own. I am receiving my statements etc.. on correct mail id only. Nobody is ready to help. Really fed up and planning to close the entire ICICI account.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 14, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c95r) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Sir

I have a ICICI BAJAJ SCOOTER BOND which is maturing on[protected].But i want to redeem this bond now as soon as possible.So please suggest me what to do now.Please send me the email id or contact no. where my matter is solved.

Thank you in Advance

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 13, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c838) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello sir,

My name is Ayoshi Roy and I have a savings account in ICICI Bank. Without any information my account was debited with ₹625 under MABchngs-Jan21+GST on 11th February, 2021. I don’t know what’s it about, please help me with this because this is the first time this has happened.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 15, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cao8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have applied for eNPS and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI bank till now. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""" since days.
I tried to contact ICICI Bank, but they are not sure not sure about the verification process.

I don't know where should I file complaint and whom to contact. Please resolve it.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cao1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 16, 2021

Updated by [email protected] Can you again send the email address please? It says email address not found.

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I have been charged dcard fee without any prior information or notice. As soon as my account got credited they had it debited. I want my money back.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c5x0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There is an unauthorised deduction of Rs 999 from my account with below details

12/02/2021 VSI/WWW MONEYCO

There is no clear information of this transaction
I did not authorize these transactions
No OTP was received

Please look into it

Thanks
Jayee

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c5xy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Rs199 deducted from my account twice i need that money back

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hello sir,
I would like to bring it to your notice that, the amount of Rs1 99/- has been deducted from my icici account and the transaction on 11/020/2021 at 22:51, message says vsi/amazon stan.
Now, I did no transaction and didn't get any opt prior to this transaction.
And I'm also not a prime member of amazon or any other subscription.
Hence, sir please look into the matter and refunt my moeny

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c53j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello sir,
I would like to bring it to your notice that, the amount of Rs1 99/- has been deducted from my icici account and the transaction on 11/020/2021 at 22:51, message says vsi/amazon stan.
Now, I did no transaction and didn't get any opt prior to this transaction.
And I'm also not a prime member of amazon or any other subscription.
Sir, kindly look into the matter and initiate the refund.

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Address: 411028

Dear sir/ madam,

While withdrawing money from Sasanenagar (Hadapsar, Pune) ATM of ICICI bank, my money of Rs 10, 000 got stuck in the ATM.
I used my card of HSBC bank to withdraw money, out of 2 machines, first machine I could withdraw 10, 000 Rs firstly however for second time I did withdraw 10, 000 again but it got stuck.
Due to emergency, I used another ATM machine in same shop to get required money; however, it is a request to revert my amount.

Details for the mentioned transaction-
ATM
11FEB21 NFS 21:44:16
PUNE MH356
A96104805
ATM

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c54p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c54p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Today 11 feb.2021 I got message of deduction of Rs. 299 from my ICICI account which is unauthorised payment .PIN authauntication or OTP was bypassed.Info given was VSI*RAZ SONY. Kindly look into the matter urgently.
Attaching screenshot for reference.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 12, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c51l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. This happened on Feb 11th 2021. Could you please assist me regarding this. Please find the attachment regarding the same.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c568) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Flat No204 Block G Utkal Vatika, Jharpada khordha Bhubaneswar, Orissa 751006

The bond amount after mature not been paid. Plan to paid.
Bond Holder No[protected] Certificate No-82605
Bond Holder No[protected] Certificate No-9356 Nos of Bond 5
Distinctive No-[protected]
Please confirm and how to get back.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 11, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c33b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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