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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 305

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B
Belal Noor
Nov 9, 2020
Resolved
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I opened a bank account at ICICI bank at Ashok Nagar, Ranchi even though the minimum required balance for digital current account is nil. Somehow, they forced me to deposit 11k Rs and now, even though I received sms stating that my account is activated my transaction aren't going through.

The local customer service employee who visited my home for the verification of the docummets has stopped responding too.

I want to bank issues regarding transactions and quick service be resolved.
Aug 14, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16xrh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    ShivaTelu1
    Nov 9, 2020
    Resolved
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    Resolved

    Address: Hyderabad

    PMAY : Application no : [protected]
    Home Loan : LBHYD[protected]

    I have a house loan with ICICI bank.
    Its been almost three years I have applied for PMAY,
    But ever since its in pending.

    Status says Ready for submission to NHB.

    ICICI people say it is sent to NHB.

    But status always says "Ready for Submission" that means it is never sent .

    If the subsidy amount was sanctioned yearly I could easily avoided paying more interest.

    Now on this subsidy amount only I may be paying at least 3 more laks as interest and I don't think bank has no idea on this.

    Purposefully and Delibrately The Bank Staff has not sending my application to further.

    Even to reduce the Bank RR I have to put an application which is again charged...….but to increase RR Banks apply the rate over night...….very Bad on this Part...….why Banks what to exploit common man like us...
    Aug 10, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 09, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team 
    Hi same is happening me, i am ravi chauhan i also took loan from icici bank and my status is showing that ready to submission to NHB, But if with the application number i tried on pmay subisidy site, its showing wrong application number, but through icici website showing ready to submission, same status is showing since last two month continuosly,

    why they are doing so i don't know.

    even while giving loan they are calling continuosly but for this subsidy issue i raised concern but nobody bothered,
    regards
    ravi chauhan
    [protected]

    ravi chauhan
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      R
      Ravina Sonavane
      Nov 9, 2020
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      Resolved

      I am Ravina Sonavane. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL SEP-20

      There was no prior notice. Without my permission how can you deduct this amount from my account.

      I need justice and my money back immediately.My Account Number is[protected].
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16x9p) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        N
        nkvenkat
        Nov 9, 2020
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        I have been getting calls daily 4-5 times on credit calls. I have been telling them that I am not interested in the credit calls now. If I need, I will contact the bank directly. I requested them not to call me further on this but they are not listening. If I say, I am not interested then they are asking why I am not interested. I requested the customer support to stop this nonsense yesterday but again getting call today. Please help on this. my number is [protected].
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 10, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Nov 10, 2020
        Updated by nkvenkat
        Even now, I got the call from credit card section. Please stop
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          C
          C.Aparna
          Nov 9, 2020
          Resolved
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          Address: Icici bank , Hyderabad road .nizamabad

          Sir my amount was debited against cpp from my account. Who are u to debit my account. I want my money back.i am serious if account ion is no ot taken . I will complain in ambudsmen.
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16x9z) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            C
            Chandan Jee
            from Noida, Uttar Pradesh
            Nov 9, 2020
            Resolved
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            Resolved

            Address: call on 18002662
            Website: call on 18002662

            Hi ICICI,

            I had withdrawn 10000 / - from ATM number- SECNH532 till[protected]: 11.10 am. After some time, I received a message from icici, followed by 4 sub sequential messages 4000 / -, 4000 / -, 10000 / - and 4023 / - were withdrawn from this NFS * CPRH5520 * CA at 11:40 AM. All four amounts that I did not withdraw, so I was quickly connecting the call to the icici customer[protected] and filed a fraud case. I do not know who stole the money from my account. Can you please help me how to get this money from me.
            +2 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 09, 2020
            Updated by Chandan Jee
            my SR No - SR[protected]
            Verified Support
            Nov 10, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Vinodh h
              Nov 9, 2020
              Resolved
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              Resolved

              POS DEC Charges - savings account

              Address: Bangalore

              Hi this is Vinodh, I’m holding Icici savings accounts for the past 10years and now recently I’m very much frustrated because of the charges they have been debiting from my account as POS Decline charges. Around 2, 000/- I have lost. Since from last 5months. Hence I’m not keeping my money In my account, if I keep money immediately they will deduct as much money can, minimum amount of Rs 29.50/- more than many times, they will loot like...
              +1 photos
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              R
              ravikumarj
              Nov 8, 2020
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              Address: andheri

              ICICI collection department keep calling about home loan EMI and i lost my job due to covid and the still hearing going on loan moratorium extension next 2 years but icici collection keep calling sending guy for the collection.

              AS I KEEP LOOKING NEW JOB AS SOON AS I GET NEW I START REPAY EMI.

              loan account number LBMUM[protected]
              Regards,
              Ravi
              [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                Shyam. Com
                Nov 8, 2020
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                Resolved

                Mint Detaily Saving Account No is[protected] in the Name PARTH N UPADHYAY. I have seen that 503.71 has been debited on 03.11.2020. Same NACH AD RTN CHRG Rs.590. was debited on 24.06.2020. Please let me know why such amount is debited ????
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vy2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team 
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                  B
                  Bemlata
                  Nov 8, 2020
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                  Resolved

                  Myntra refunded me a sum of RS 1844.10 to my ICICI account no.[protected]. But not yet credited to my account. Myntra has sent me bank referal no. [protected]. Please check and credit
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vy3) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team 
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                    A
                    aleena39
                    Nov 8, 2020
                    Resolved
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                    Resolved

                    I had done a NEFT transaction from ICICI Bank to CANARA bank on 30 th Oct 2020.
                    Till now the amount is not credited to beneficiary account and debited from ICICI account.
                    I called both the customer care, and no response yet.
                    Nov 17, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 08, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxn) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      P
                      palkit nagori
                      Nov 8, 2020
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                      Todays about 590 rupees has been deducted from my account in the name of nach ad rtn chrg njindiap~1 9OCT20-5fdec3 without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                      What is this transaction purpose?
                      Nach_ad_rtn_chrg~njindiap~1 9OCT20-5fdec3

                      I want a strong reply from your side dear icici bank
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vy7) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team 
                      palkit nagori's [Complaint's author] reply, Nov 10, 2020
                      Dear ICICI Customer Care Team

                      Pls, let me know what is the reason for the charges deducted from my account. If your Customer care representative calls us pls call on my register number (9602193624).

                      We need a strong reason for deduction 590 rs from my ICICI account.
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                        S
                        shweta chowdhury
                        Nov 8, 2020
                        Resolved
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                        Resolved

                        I had a due amount on my credit card for which I was paying till April 2020, after which I received no communication regarding any outstanding amount. They are sending my credit card statement to my office email ID which I do not have access to as my office is shut due to covid 19. After so many months of no communication regarding any outstanding amount, I get to know that they have 28000 outstanding against my credit card and they have put a lien on my account. Since we faced a lot of losses and salary cuts during covid, I was not in a position to pay the amount. The manager from thier department called me and argued for 45 mins. No one from any of the team was ready to help me, they simply cut down my phone without listening to me. I borrowed money from one of my friends to pay the minimum due amount of 12000 and rest to pay my rent and grocery, as the manager from the Credit card department was not ready to help me unless I pay atleast the minimum due amount saying it was "company policy". She said she removed the auto debit facility from my account and that was the only help she could do. When the borrowed amount I got in the account, immediately they debited 28000 from the account, leaving me with a balance of 0 in my savings account and leaving me in deep trouble, as I am the only source of income in my family and I have a family of 4 to take care of. How can the bank debit the whole amount when there was auto debit was off, and without asking my permission to do so??? You dont want to help people out during pandemic that is ok, atleast do not leave people in deep trouble!! I need a resolution to this right now, and I want the 16000 extra to be reversed to my account, so that I can carry out my bare minimum expenditure. I cannot believe that a bank big enough can be so ruthless and careless when people are facing job cuts and salary cuts. Instead of helping out financially, they are overburdening you without giving any flexible options. I need this to be resolved, and 16000 to be reversed from my bank account at any cost.
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 08, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxl) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          J
                          Jalal Hamza 234
                          Nov 8, 2020
                          Resolved
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                          Resolved

                          Txn of INR 1, 005.08 done on Acct XX724 on 07-Nov-20.Info: VSI*Amazon Pr.Avbl Bal:INR XXXXXXXX.Call 18002662 for dispute or SMS BLOCK 724 to [protected]

                          I did not try to make this Transaction. Kindly refund my money.
                          Transaction ID was SB498800
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Kindly get it fixed and return my money or I will be forced to terminate the services of your bank.

                          Unauthorized deduction of Money - Comment #3760090 - Image #0
                          More over no OTP was send to my number for this transaction.
                          This issue is not resolved. Why was it marked as resolved?
                          See this is really an awful service i want my money back as I had made no payment
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vyb) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
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                            C
                            code0987
                            from Bengaluru, Karnataka
                            Nov 7, 2020
                            Resolved
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                            Resolved

                            Hello ICICI Bank,

                            My account:[protected]

                            "A purchase of INR 2, 199.00 has been made using your Debit Card linked to ICICI Bank Account XX514 on 07-Nov-20. Info: IIN*I-Debit*SI ."

                            That customer care no only allows blocking my own account. Others don't work.

                            I think this is that oneassist or card protection thing, I've told so many times from the last 2-3 years to stop it, but if this time it's not resolved and refunded, I'll consider terminating my services here, cannot give money for no reason without my knowledge.
                            Please fix this ASAP.

                            Thank you.
                            Nov 7, 2020
                            Complaint marked as Resolved 
                            ERM contacted me and assured it'll be refunded in 5 days.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 09, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16xb1) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shangun
                              Nov 7, 2020
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                              Resolved

                              This is Shankar from Chennai, I have been the customer of ICICI bank savings bank account for 16 years.
                              In the year 2015 I have been issued with a new debit card for additional security (chip). I collected the card form Adambakkam branch. The bank staff have told that the old will automatically be deactivated as soon as you start using your new debit card for the first time. It was the same (after i use my new card, old card is invalid for online and atm transactions).
                              After this ICICI bank issue 2 other cards for additional security/security enhancement. Every time they give the new card same procedure old card will be deactivated. But when I checked the past year statements, ICICI bank is illegally/Fraudulently charging me for 2 debit cards, by showing that the old card is active in their system.
                              When I raised the customer query, I am not getting proper response, Customer care manager (Kaif) said that it will be escalated but another manager ( Sriram) called and told that this is not the process they cannot refund all 6 years excess charged amount. He is expecting the customer to accept only 1 years refund even though they charged for 2 debit cards for 6 years.
                              I also came to know that one person cannot hold 2 debit cards for the same account unless it is a specified request from the customer. Then what process allows them to charge for 2 debit cards for 6 years?

                              Thanks,
                              Shankar
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 08, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxj) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team 
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                                Ashok3636
                                Nov 7, 2020
                                Resolved
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                                Resolved

                                Dear sir,

                                an amount of rs. 757.17/- got deducted from my account[protected] as dp/dmc charges till sep 2020.

                                Neither i use any demat account, nor carried out any transaction with demat but still the respective amount got deducted without proper correspondence.

                                Iam using the icici account since 4 years. Never had any issue. But now i am facing this issue. Kindly resolve my problem.

                                I hope icici wil take necessary action regarding the above.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16tuc) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Ashish2809
                                  Nov 7, 2020
                                  Resolved
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                                  Resolved

                                  There has been an unauthorized transaction to www.Zee5.Co worth INR99 with transaction details [protected] on Nov7, 2020. Have been trying to contact the ICICI customer care but no response. Can someone please look into this.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 08, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxp) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team 
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                                    HBsanju
                                    Nov 7, 2020
                                    Resolved
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                                    Resolved

                                    Dear Madam/sir
                                    i have applied for personal to ICICI bank for 15 lac (rate of interest 10.49 plus Zero pre closer charges plus processing charges around Rs.3000/- ) but they have approved only 10 lac which i have not given my official consent to any ICICI bank official / representative and based on external Smt . Pooja singh - her mail id [protected]@gmail.com, has taken my consent fraudulently plus collect my sbi Sign Cheque and told me that reply my mail - ok proceed on 10 lac, ROR 10.75 and processing charges is Rs 5999/-.
                                    without my official consent to any ICICI official consent Rs 992921 /- amount has disbursed .
                                    Smt Jyoti Malik ICICI bank official her mail id is 'jyoti.[protected]@icicibank.com and contact no is [protected] on teletalk yesterday i said to her that i don't want 10 lac and i have requirement of 15 lac she told me that only 10 lac approved hence i informed her that madam ji i dont required this amount from you .

                                    In view of above i request you either grant me 5 lac more or take back your loan amount which you have disburse me today morning .
                                    i am going to stop Cheque no 028515 sbi .

                                    thanking you

                                    Regards
                                    sanjeev sharma
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 08, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxy) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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                                      D
                                      da185035
                                      Nov 7, 2020
                                      Resolved
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                                      Resolved

                                      Hello,

                                      I have closed my ICICI coral visa credit card ending with 7014 in 2015 and then they sent me fees in 2017. Closed again in 2017 now charging fees again in 2020. Threatning me with CIBIL score.
                                      What's wrong with ICICI?
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16tuf) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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