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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 305

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K
Kunalsan25
Feb 16, 2021
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Please let me know what kind of charges are deducted from my account and why
590 have been deducted 4 times in a row
Please resolve this asap
The remarks in the charges are NACH_ad_rtn_chrg~abdldesk
Feb 16, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cdcy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team 
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    H
    Harika Kurugonda
    from Hyderabad, Telangana
    Feb 15, 2021
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    I would like to bring it to your notice that, the amount of rs149/- has been deducted from my icici credit card and the transaction message says amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 15th Feb 2021. Could you please assist me regarding this.
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1casm) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      vinoth air
      Feb 15, 2021
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      I have done 1lakh 82 thousand + transaction through SBI POS Machine, its keeps on loading more than 1 minutes, finally it says transaction SALE REVERSED, merchant says it will refund to account next 24 hours, not yet credited back, called icici customer initially they says wait for 1 day next day they say wait for 2 days, now they are saying 7 days, 1.8 lakh amount blocked for 7 days its financial loss to me, how come icici wont refund my amount RBI please respond me
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 15, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team  
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        M
        Mahi_nayudu
        Feb 14, 2021
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        Address: Icici , Ambattur , chennai
        Website: Www.icicibank.com

        Till now approx 1100 rupees deducted from my icici Bank account without my knowledge as "ESRTNCHG" charges. I didn't know wats this charges. My account is salary account. Please resolve this and refund my money.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cb6s) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Dibyaprakash
          Feb 14, 2021
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          Sir, please help me yesterday 199rs deducted from my account, by VSI*Amazon St...i need my money back..I have checked my Amazon account there are no transactions like that
          ICICI Bank customer support has been notified about the posted complaint.
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            D
            Divya_hari
            Feb 14, 2021
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            I was detected rs. 826 as DMC charge. But I never opened a Demat account at all.. They have opened the account without my knowledge and I am trying to close the Demat account. But these guys are so Irritating. They state my mail id is wrong and they come up with a new mail id on their own. I am receiving my statements etc.. on correct mail id only. Nobody is ready to help. Really fed up and planning to close the entire ICICI account.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c95r) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Ashi Mehra
              Feb 13, 2021
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              Dear Sir

              I have a ICICI BAJAJ SCOOTER BOND which is maturing on[protected].But i want to redeem this bond now as soon as possible.So please suggest me what to do now.Please send me the email id or contact no. where my matter is solved.

              Thank you in Advance
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c838) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team 
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                A
                Ayoshi Roy
                Feb 13, 2021
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                Hello sir,

                My name is Ayoshi Roy and I have a savings account in ICICI Bank. Without any information my account was debited with ₹625 under MABchngs-Jan21+GST on 11th February, 2021. I don’t know what’s it about, please help me with this because this is the first time this has happened.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cao8) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  from Delhi, Delhi
                  Feb 12, 2021
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                  I have applied for eNPS and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI bank till now. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""" since days.
                  I tried to contact ICICI Bank, but they are not sure not sure about the verification process.

                  I don't know where should I file complaint and whom to contact. Please resolve it.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 15, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cao1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Feb 16, 2021
                  Updated by [email protected]
                  Can you again send the email address please? It says email address not found.
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                    P
                    Payal410
                    Feb 12, 2021
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                    I have been charged dcard fee without any prior information or notice. As soon as my account got credited they had it debited. I want my money back.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c5x0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      Jayee Dutta
                      from Panvel, Maharashtra
                      Feb 12, 2021
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                      There is an unauthorised deduction of Rs 999 from my account with below details

                      12/02/2021 VSI/WWW MONEYCO

                      There is no clear information of this transaction
                      I did not authorize these transactions
                      No OTP was received

                      Please look into it

                      Thanks
                      Jayee
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c5xy) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team  
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                        N
                        Neeraj841034
                        Feb 12, 2021
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                        Rs199 deducted from my account twice i need that money back
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Ajay.Gour.567
                          Feb 12, 2021
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                          Hello sir,
                          I would like to bring it to your notice that, the amount of Rs1 99/- has been deducted from my icici account and the transaction on 11/020/2021 at 22:51, message says vsi/amazon stan.
                          Now, I did no transaction and didn't get any opt prior to this transaction.
                          And I'm also not a prime member of amazon or any other subscription.
                          Hence, sir please look into the matter and refunt my moeny
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c53j) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Ajay.Gour.567
                            Feb 12, 2021
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                            Hello sir,
                            I would like to bring it to your notice that, the amount of Rs1 99/- has been deducted from my icici account and the transaction on 11/020/2021 at 22:51, message says vsi/amazon stan.
                            Now, I did no transaction and didn't get any opt prior to this transaction.
                            And I'm also not a prime member of amazon or any other subscription.
                            Sir, kindly look into the matter and initiate the refund.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              O
                              omkargatne
                              Feb 12, 2021
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                              Address: 411028

                              Dear sir/ madam,

                              While withdrawing money from Sasanenagar (Hadapsar, Pune) ATM of ICICI bank, my money of Rs 10, 000 got stuck in the ATM.
                              I used my card of HSBC bank to withdraw money, out of 2 machines, first machine I could withdraw 10, 000 Rs firstly however for second time I did withdraw 10, 000 again but it got stuck.
                              Due to emergency, I used another ATM machine in same shop to get required money; however, it is a request to revert my amount.

                              Details for the mentioned transaction-
                              ATM
                              11FEB21 NFS 21:44:16
                              PUNE MH356
                              A96104805
                              ATM
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c54p) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c54p) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Kanchan Phase
                                Feb 11, 2021
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                                Today 11 feb.2021 I got message of deduction of Rs. 299 from my ICICI account which is unauthorised payment .PIN authauntication or OTP was bypassed.Info given was VSI*RAZ SONY. Kindly look into the matter urgently.
                                Attaching screenshot for reference.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c51l) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Anil23907
                                  from Hyderabad, Telangana
                                  Feb 11, 2021
                                  Resolved
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                                  Resolved

                                  I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. This happened on Feb 11th 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 12, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c568) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Aks02011967
                                    from Srinagar, Jammu and Kashmir
                                    Feb 11, 2021
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                                    Address: Flat No204 Block G Utkal Vatika, Jharpada khordha Bhubaneswar, Orissa 751006

                                    The bond amount after mature not been paid. Plan to paid.
                                    Bond Holder No[protected] Certificate No-82605
                                    Bond Holder No[protected] Certificate No-9356 Nos of Bond 5
                                    Distinctive No-[protected]
                                    Please confirm and how to get back.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c33b) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Murthy Jn
                                      from Hyderabad, Telangana
                                      Feb 11, 2021
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                                      My ICICI multiwallet card is not working. I tried to sign up as it it shows card is not functioning. Date of expiry on card is still not over, yet card is not functioning. I could not even call them as the I've system is asking for card number. After entering card number, it says invalid card number. How to get in touch with them. Please suggest.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2nw) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        Mohammad Arafat Ali
                                        from Garhmuktesar, Uttar Pradesh
                                        Feb 11, 2021
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                                        The transaction was not verified as there was no verification code received from the bank. The transaction was made on 29th December 2020. As of now I would consider that it is the bank's casual approach which led to this dispute. I have attached the refund receipt & the app where the amount is refunded from the merchant. It was the mistake of the bank & this has happened for the second time with me. Earlier the amount was less i.e. Rs 79 but this time the amount is Rs 6400. I would not have raised this issue this time also if the amount was not that much. I am very frustrated as during such time of crisis money is deducted or charged by the bank. I am really depressed by this situation as I am not provided any solution by the bank. The mistake is of the bank that without any verification code how did the bank made the payment. So I would not pay that amount until & unless the dispute is resolved. Also I would not go to the police station & spare my time for the mistake of the bank.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 11, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1c2o3) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Feb 13, 2021
                                        Updated by Mohammad Arafat Ali
                                        I had already had communication with the Customer service but I regret to call even the customer service as no solution was provided by the bank. Instead they said to register a complaint in the Police station regarding the transaction. But I don't want to go to the Police as it was the mistake of the bank for which I will not waste my time & energy. Also I will not pay the amount deducted from my credit card account until
                                        & unless all things are being sorted out . I have attached the screenshots of the receipt of the refund & the status of the refund on the app. The bank need to contact me on my registered number related to this issue.
                                        Feb 13, 2021
                                        Updated by Mohammad Arafat Ali
                                        The email Id is not mentioned in the above response. Provide me the email id at which I need to contact.
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