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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 299

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J
Jitendra Kumar
Dec 3, 2020
Resolved
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Resolved

Dear Sir/Madam,
This is to lodge a complaint against ICICI Bank Credit Card Department who has illegally put the amount in my saving account on lien for credit card outstanding. There was absolutely no communication happened. However I have cleared my minimum due amount before due date.
Due to this I have my EMIs bounce. When I called to customer care they talked in very unprofessional way and said that the have authority to do whatever they want on our saving account.
On my credit card there was an min due amount of Rs 38000 (approx) and due date was 10th Dec however I have paid total due amount and my credit card is active now. But Bank refused to remove lien amount on my saving account.

Please remove the lien on my saving account at earliest.

Looking forward to an early and favorable action from your side.

Thanks
Jitendra Kumar
[protected]
jiten.[protected]@gmail.com
Aug 12, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team  
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    Nitin Kahol
    from Powai, Maharashtra
    Dec 3, 2020
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    Made payment to Motilal Oswal through UPI but the amount got deducted twice and wasn’t credited to the merchant. No message was received of amount debited to me.

    UPI Ref:[protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a182tn) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Agarwal mona
      from Powai, Maharashtra
      Dec 2, 2020
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      My account debited with 1699/- today 02/12/2020 iin/i-debit/si cppast /[protected]/935 dr. 1699.00
      I want my money back urgently,

      How can a transaction happen without my info

      For any detail write on my mail id [protected]@gmail.com i am very upset with this, how such things can happen the bank like icici, i opened account with mindset this is technically strong secure bank as compare to others but now looks i was wrong
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a182tp) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        N
        Nikitad
        from Mumbai, Maharashtra
        Dec 2, 2020
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        Address: Mumbai
        Website: consumercomplaints.in

        I am MISS NIKITA KANTILAL DAMANIA. I Received Threaten call today from ICICI BANK +91-[protected] . My relative member has took loan from icici bank.. and her name is SAROJ YADAV... i dont know what is the matter .. some people visited residence address and i worked in bharatgas agency .. so residence people told that saroj yadav relative member work in bhargas agency kandivali west .. now problem is this icici bank Representative calling on landline number where i am working and asking for nikita so call was handover to me .ICICI bank Representative LADY was so rude and misbehavior on call ... she asked where is saroj yadav and i told she went village then she asked rajesh yadav i told he also gone village ..that lady shout and said gaon bhag gye kya..!! paisa nahi dena kya ??? (This is the language icici bank use) ...then i told why you are telling this to me ..she said because you are daughter and your number was given to ICICI Bank ...now I want to know on which document Saroj Yadav has mentioned me as daughter and my contact number... I'm Nikita Damania and loan on Saroj Yadav what is relationship...why icici bank representative calling where i am working... its a gas agency and having 3 landline number ...ICICI Bank Representative continuously calling at my working..it was mentally torture...i told please call me on personally call because its gas agency.. all 4 ladies where very rude and continue calling on office landline no.. my manager told call nikita on personally number .. because this landline number is for bharatgas consumer support but this ICICI bank Representative didnt listen continue 2hrs they has Mentally Haras and torture to me ..ICICI Bank Representative CALLED me ON PERSONAL NUMBER WITH RECORDING I have ... THIS KIND OF THINGS DONE. Continuous Call on my office landline number... NOW MY MANAGER HAD REMOVED ME FROM OFFICE NOW IM JOBLESS ... WHY ?? Because ICICI Bank Representative ladies without confirming started haras over call ... ITS LOCKDOWN ..NO JOB.. NOW I AM JOBLESS BECAUSE .ICICI Bank Representative BEHAVIOUR AND CALLING ON OFFICE AND ABUSING ..I WANT REPLY ..OTHERWISE I WILL GO AHEAD ...or I'll do sucide... and I have call recording of icici bank representative and I try to share but it's failed MP3 in phone and want mp4 so I could not post ... I'll share screen shot...I want immediately reply.!!
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 04, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18552) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rajesh846
          from Powai, Maharashtra
          Dec 2, 2020
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          On 22.10.2020 I was returning from the Vrindavan and I was not having sufficient balance in my FASTag account. So accordingly I have paid in cash at Toll Plaza Jakauli and Srinagar Rs 230 and 105 respectively. Later on I have got recharged of my FASTag account by Rs.1, 900 at Panipat and then again Rs.230 and 105 was deducted. Now I have waited for sufficient time with a hope that the amount which is got wrongly debited will be credited but till date nothing has been done. So now I request you to please arrange to reverse the amount at the earliest because sufficient time has already been passed
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18137) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Please resolve my problem ASAP
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            B
            beenu
            Dec 2, 2020
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            Hi

            I have lost my job due to this pandemic and unable to pay my EMI. I am the only bread winner for my family. I have no other source of income as well. I have informed 'n' number of times about the same to the executives who keep calling multiple times in a day. And also to the executive who visited my place. They say it's not their if I lose the job. I have asked them to give me time until I find a job and I will make the payment. They ask me to borrow from friends or do something and arrange money. They visit my house every week and bad mouth my mom who is aged and who has multiple health issues. I am unable to find a job during this time. They have even put a lein on my account. The collection agents are too bad and worst behaviour. They need to understand the situation..
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 02, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1812y) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dec 17, 2020
            Updated by beenu
            Whats the email address???
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              N
              ntabhang
              from Powai, Maharashtra
              Dec 2, 2020
              Resolved
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              Resolved

              ICICI Tax Saving Bond-022001-TSB-One

              Address: Nanasaheb Abhang Flat No.4 Meghana Terraces, Mrutyunjay Colony, Kothrud Pune 411038

              Dear Sir,
              Greetings at all Times.
              This is Nanasaheb Abhang
              I had invested Rs 10, 000/- in "ICICI Safety Bonds February, 2001"
              Deemed Date of Allotment 03.05.2001., Redemption Date 3 years 4 months from date of allotment. i.e. 03.09.2004
              Bondholder No.[protected] Certificate No. 427298, Distinctive Nos.[protected], BSE 160625 and NSE ICICI0301 N1.
              Kindly let me know the latest status of the above mentioned...
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              M
              Muralianmur
              from Powai, Maharashtra
              Dec 2, 2020
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              Hi, This is to inform you that Please note that INR 826 has been deducted from my account as DP CHGS TILL OCT-20 on 25/11/2020.
              I have never activated and used my Demat account till now. There was no prior notice. This is totally unacceptable and unethical behavior from ICICI. Don't ever do this without customer acceptance, otherwise, we can lose trust.

              Kindly refund my money at the earliest. I need justice and my money back immediately.

              Regards,
              Murali V
              [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                E
                elamaran08
                from Powai, Maharashtra
                Dec 2, 2020
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                NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV2
                0~da5386d~4030C

                NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV2
                0~da5386d~4030C

                What are this deduction for..
                Please give a detailed information -icici bank.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1813u) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  E
                  esha anand19
                  from Powai, Maharashtra
                  Dec 2, 2020
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                  I tried to make a payment on MakeMyTrip through UPI connected with ICICI bank but the payment failed. Money got debited from my bank but the booking has not been made. I did this on 5th Nov. After that it has been close to a month I have called and written to ICICI Bank but they are not responding. Please help me with the refund of the same from the bank. The amount is Rs 2899.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1813k) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    ddev_arts
                    Dec 2, 2020
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                    I have been charged for expression debit card which i don't remember of requesting. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
                    I don't need expression debit card as i already have basic debit card..
                    Please help me getting my money back
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a18135) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Aswini kota
                      from Powai, Maharashtra
                      Dec 1, 2020
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                      Address: Bangalore

                      ICICI is debiting the amount without our confirmation... I want the refund.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Refund
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1812x) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        bmallikarjuna15
                        from Powai, Maharashtra
                        Dec 1, 2020
                        Resolved
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                        Resolved

                        Address: across india
                        Website: fastag.icicibank.com

                        BE CAREFUL before you purchase ICICI Fastag..

                        I purchased an used car 4 months back. The owner of this car has already canceled the Fastag account with ICICI. Now ICICI says that they have put the Fastag account against the vehicle number on blacklist.

                        ICICI has deducted money for fresh issue of fastag on 2 occasions but have not delivered the fastag.

                        I am unable to purchase a new Fastag due to this and ICICI have not been able to cancel the blacklist for the past three months.

                        I have already raised customer complaints at least 5 times, the customer service people are untrained to resolve anything and they just give false assurances and commitments.

                        Is there a way to complain to NHAI / any other Government organisation about such monopolistic practices from ICICI.
                        Fastag will be mandatory from next month, how do we deal with such companies?

                        It is pathetic that I cannot buy Fastag for my own car due to monopolistic and protectionism shown by ICICI Bank.

                        my mail ID [protected]@yahoo.com
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 01, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zkf) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          A
                          Ashutosh Sabnekar
                          from Bengaluru, Karnataka
                          Dec 1, 2020
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                          Address: ICICI Bank Koti Hyderabad

                          Hi ICICI Bank,

                          On 25th November, I see an amount of INR177 has been debited from my account as DP CHGS Till Oct-20.

                          I have a Demat account in ICICI, but it was supposed to be zero charges free account. Please confirm why the amount is deducted and provide more details.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlh) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
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                            Suhas Dhumal
                            from Powai, Maharashtra
                            Dec 1, 2020
                            Resolved
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                            Resolved

                            Address: Navi Mumbai

                            My ICICI Bank Credit Card ending with 5068 has been disabled by bank and I have excess credit payment pending in the account since Feb 2020. Despite provided with all possible supporting documents in support of respective transactions, my payments has not been refunded. Account has been removed from system, however still receiving monthly credit statements. All my request's are closed abruptly by ICICI. All possible ways to connect support and get the status of requests are closed as account deactivated.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 01, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlk) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team 
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                              rahulpatil8999
                              Dec 1, 2020
                              Resolved
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                              Resolved

                              Hi

                              I have been deducted with 658.03 rs on 25th Nov and 167.97 rs on 25th Nov under the name of DMC dp charges till Oct 20.

                              I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

                              Please close my demat account and refund my money asap. My account number is[protected], ifsc- ICIC0003365.

                              Regards,
                              Rahul Patil
                              Contact- [protected]
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 01, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team 
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                                Venkatrao Sadhu
                                from Powai, Maharashtra
                                Dec 1, 2020
                                Resolved
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                                Resolved

                                Billdesk Reason : sorry we are unable to process your transaction, my ICICI bank is debited for rs.14918.74

                                I was trying to pay medical premium for the year 20-21 to New India Assurance and initiated the transcation by clicking the pay button which took me to billdesk page and paid the amount of Rs 14918.74. The amount has been debited from my bank account, but page showed "Sorry ! we are unable to process your transaction. We apologise for the inconvenience and request you to try again later." messsage from bill desk.

                                Here are the...
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                                H
                                hariraghav25
                                Dec 1, 2020
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                                It’s been 16 years I’m maintaining an SB account as well as 2 credit cards with Icici bank. I didn’t have any single payment defaults and maintaining a very good profile on all these days. But on the other end there had a series of bad experiences time to time but resolved all those with the support of their management. Their customer care is of no use and most of them are very rude. They don’t even have basic banking knowledge as they always misguide you or make some excuses which you haven’t heard ever or doesn’t have any logic.
                                During the start of November 2020 I was not getting OTP in my mobile and then I reported it to them. After 2 days it started working by itself. Bank looked in to my concerns only after 2 days when it’s started working. Now it’s been more than 10 days I’m having this same issue with OTP. As usual I reported to their customer care but didn’t receive any response. Then I escalated it to their management still no response. I kept following it up including sending emails to Mr. Sandeep Bakshi. But until today I didn’t receive any single response and still OTP is not getting, to do any online transaction. I’m getting Messages from everyone else except this worst bank. I’m so surprised to see that even after escalating it to their MD, (who doesn’t know why was he appointed there) and senior management (another bunch of people who are appointed to take salary on time by doing nothing), there wasn’t any response or attempts to resolve this issue. I’m completely stuck as I can’t do any transaction online. I have already reported this to Ombudsman and waiting for their response. I have decided to cancel my account and cards as I do not wish to have any relationship with NO 1 WORST BANK IN INDIA. They are good for nothing. If I starts listing my experiences with them it will take days to write here. If anyone plan to open any account or avail service with ICICI, think 10 times. They will spoil your life if you opt for any service. These complaints against them are good examples to prove that Yes, they are the worst bank in the country.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 01, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlf) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
                                Dec 03, 2020
                                Updated by hariraghav25
                                Stop this non sense and drama. I have been sending emails since 22/11/20 onwards to your MD Mr. Sandeep Bakshi and senior management. Not a single response received so far. I do not wish to continue any relationship with this DIRTY BANK. You guys know my details very well. I have provided enough details to find out my account details, still you guyz acting like dumbo.
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                                  Dpoojari
                                  Nov 30, 2020
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                                  This complaint is regards to my deduction from my salary account. The amount Rs 750 is deducted from my salary account on name of CHGS as soon as I received my salary. This is very disappointing without any consent the amount is getting deducted.
                                  Request you to look into this and refund my amount ASAP..
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17zlv) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    Bhargav Behara
                                    from Powai, Maharashtra
                                    Nov 30, 2020
                                    Resolved
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                                    Resolved

                                    When I joined my first employer Oracle, ICICI bank employees asked us to open A DEMAT account as it is completely FREE OF COST. I used the DEMAT account for some time and then later stopped using it. I called the customer care to DELETE my Demat account to which they replied: " why to delete sir? the account is completely free. YOu will be charged only if you sell or purchase shares or MFs. SO don't delete.". Now I got a message saying that I have been charged 826 rupees for that DEMAT account DP charges. I called my ICICI representative and he says someone has probably mis-sold the product. My phone number is [protected]. I am expecting a complete refund of my amount.
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Nov 30, 2020
                                    Updated by Bhargav Behara
                                    My phone number linked to the ICICI bank account is [protected]
                                    Verified Support
                                    Dec 01, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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