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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23740

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14271

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I am Jiya Lal, 826.00 rupees has been deducted from my account as (Dmc dp chgs till oct-20) on 25-Nov-2020. I have never used my demat account till now.
And I did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Why you open demat account in my account while I do not need it, please close it immediately and refund my money asap.and also I did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17t7j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hanuman Nagar 8th lane , sangli

I was under a impression that icici cares for customers, but this is not justifiable.

I created my demat account using zerodha and that has to do nothing with icici right? So why I'm I being charged for this.

Without any notice, u have debited my account and there is no proper reason for this I need my refund.
826 rs DMC till Oct 2020.
If I haven't opened the account through icici why are u guys charging me anyway.

Please initiate my refund.

Best regards,
Avinash Dhatunde

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17t7l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nokia solutions & networks noida

I have been told that while opening demat account you don't have to pay any amount for subscription nither you will be charged any hidden amount while using demat account now they debit Rs 826 from my account. I want refund for that

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Icici bank has taken 826 rupees from my account by fraud on 25 November but I have not any demat account then after bank deducted my money. I want refund soon. Due to some fraud people at ICICI bank who are involved in fraud, totally defaming the bank name.

Kindly return my money as soon as possible and kick such type of person from bank to stop bankrupt due to defame

Regards,
Shyam Nandan Kumar
Mob [protected]
Shyam.nandan.[protected]@gmail.com

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ssh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Money deducted from my icici bank account stating DMC DP C charges but I am not using demat account of icici bank. I want my refund and explanation why this amount is deducted from my account without any message from bank or notice. why I was not told at the time of account opening that these charges will be there.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ssm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have fast tag account with id 11551278 vehicle no TN22CM3364 and ICICI Bank Account number:[protected]
I tried to recharge the fastag on 16th Nov 2020 with an amount 1600/- in 4 transactions as shown below
1. 500 (BIL/[protected]/FASTAG IMOBILE/)
2. 500 (BIL/[protected]/FASTAG IMOBILE/)
3. 500 (BIL/[protected]/FASTAG IMOBILE/)
4. 100 (BIL/[protected]/FASTAG IMOBILE/)
A message was sent to me by bank that above mention amount was debited from my bank account, and credited to above said fastag account, but my fastag was not recharged. But after passing more than 2 weeks, the amount is still not credited to my fastag account or reversed back to my linked Icici bank account.
Please refund the money or else reverse the transaction back to my bank account

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17sth) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

rugan01's [Complaint's author] reply, Nov 27, 2020

Hi, I'm unable to see the email id as it is saying it is protected. My contact number is 9176731991. Can your team give me a call??

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I created my Demat account using Upstox In January 2020 and that has to do nothing with icici right? So why I'm I being charged for this.

Without any notice, u have debited my account twice in last 10 months and there is no proper reason for this.
I need my refund.
Debited 826 rs DMC DP CHGS till Oct 2020 yesterday.
Debited around Rs.500 in the month of July as Dp chanrges.
If I haven't opened the account through icici why are u guys charging me anyway.

Please initiate my refund.
Regards,
Deepak

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17sto) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Kindly return me my money asap. This is an unnecessary deduction done by ICICI 😡

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Hi

I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

Please close my demat account and refund my money asap. My account number is[protected]

Regards,
Tejas

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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They charged 826 from my account. Its been 3 years they are charging my account. Have asked them to closed it as it was opened even without my permission. They said it will be refunded. But till now they are charging these charges.

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ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ujp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am suresh. 826 rupees has been deducted from my account

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount.

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Hi
I am Muktesh Bhatte. Amount of Rs.826 was debited by ICICI bank on 25/11/2020 without sms alert or email alert. The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL OCT 2020.The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees...

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Address: Pune

Rs. 826 has been deducted from my account as
"DMC/IN[protected] DP CHGS TILL OCT-20"

No DMAT account is linked to this account.

Account number:[protected]
Account is in Kharadi, Pune Branch

Also one very bad thing about this bank is they inform you when even Rs. 1 is deducted from your account but don't inform when they deduct charges like Rs. 826.

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826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-20 is shown in the statement. So please make sure to credit the amount.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17rey) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I never ever activated the DEMAT account in ICICI, but they charged me 826 RS.
DMC/[protected] DP CHGS TILL OCT-20

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17reu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There is a deduction of 826 rs from my account from icici bank saying DMC changes. But I never used it. Thy informed it's free when I open account 11 yrs back.

Regards,
Pruthvi J Pallagatti

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qxw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

pruthvi pallagatti's [Complaint's author] reply, Nov 28, 2020

I got reply from ICICI team. They are saying they charged for maintaining the demat account which I never used. When I opened account .they told its free and he insisted to open it even I told I dont want.
He also told its mandatory. Bow, thy are deducting money.

This is a total fraud. Think 856 deduct from 10 to 15 crore account. Its biggest scam of the year

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Address: Shop no. 2, Atria, Sai Prestige, Baner Rd, Pune, Maharashtra 411045

Hi Sagar Nangare here. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL OCT-20) on 25-Nov-2020. I have neither subscribed nor used my Demat account till now.

Also I didn't get any deduction message alert in my mobile which is registered with mobile banking with ICICI.

Mentioned the transaction remark - DMC/[protected] DP CHGS TILL OCT-20

We people are here because of trust towards ICICI. But this is totally an unacceptable behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number : [protected]

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am maneet kumar popli. 826 ruppes deducted from my account agt dmc/in[protected] dp chgs till oct-20, please refund my amount as earliest and also please close my demat account.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qy7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANK SRI NAGAR COLONY

Icici bank debiting ecsrtnchg charges without any prior notice, this is literally looting. I am going switch my account very soon. Its been 9 years i have been with icici. Time has come to switch

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qyc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I did not do any transaction on 25th November 2020 still some charges are applied

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17qxv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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