ICICI Bank Complaints & Reviews

It all started with a message from ICICI which said "Call 18002662 for dispute or SMS BLOCK 632 to [protected]". They did not mention that it will block my card. I got a callback immediately from their agent named Monica, who blocked my card and disconnected the call even though I requested her not to block the card. I contacted their customer care multiple times who were unable to find any issues with the account. During these difficult times of Covid19, I am unable to do any online transactions using this account. Their escalation team [protected]@icicibank.com is responding with generic email templates without any interest in resolving this issue. I don't have anyone else to contact as [protected]@icicibank.com is the highest point of escalation.

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Nov 22, 2020

Complaint marked as Resolved

Thank you for your great support. You resolved my issue in just 2 days when ICICI's level 3 Escalation was providing me useless support for the last 2 weeks !!!

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17eau) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir
Myself Rash Bihari Tripathy being a account holder in ICICI Bank. A/C No[protected], IFSC-0001891. Cheque book issued to me 000501 to 000510. Except cheque no 000508 all the cheque lost somewhere while I was shifted from Rourkela to Bhubaneswar.

Please take necessary action
Regards
Rash Bihari Tripathy
Rich city
3G, Mahidharpada, Fulnakhara, Cuttack

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 18, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17cmk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Lakshmi narayana.i got the message from iin/I debit of 1899 money auto debit of my account of[protected].i am not giving any auto debit option permission to my account look at for this issue and get it my money back as soon as possible

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17bb4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Lakshmi narayana.i got the message from iin/I debit of 1899 money auto debit of my account of[protected].i am not giving any auto debit option permission to my account look at for this issue and get it my money back as soon as possible.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17bb6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir,
Mere account se bar bar ECSR CHARGE kat rahe hai plz solve this problem

Account No:[protected]
Name: GURPREET SINGH

ICICI Bank customer support has been notified about the posted complaint.

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My savings account has been debited for Rs.17500 on[protected]. When I called the customer care, they were least responsible and dint give any proper updates and they were also like, how the money is been debited.

Upon me chasing, they came to know that my account is debited incorrectly by Amazon. But how can ICICI allow to debit my account without my authentication (CVV/OTP).

ICICI refused to refund my account and they took a long process for refund of the amount. They made me to wait for 10 days to revert back the amount. I was affected by COVID-19 that time and was struck without money that time, as ICICI has looted my money.

My issue is how can ICICI allow to debit my money without my authentication? What is the safety to keep the money in the account?

ICICI Bank customer support has been notified about the posted complaint.

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I Bangera Chandrashekhar Babu, had taken your icici bajaj scooter bond in 1999, having certificate no 70017, and bondholders no 0070-012. Its getting maturity in 2026. I want to know the value of bond till the present date.
What will be the value and procedure if i want to break the same bond in 1 month. Kindly reply in
[protected]@gmail.com

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17avz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

Amount has been deducted from my account as (Dmc/in[protected] dp charges) on[protected]. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - DMC/IN[protected] DP CHGS TILL A
UG-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number :- [protected]

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I had made some transactions using the ICICI bank credit card on BigBasket website during March 2020. Big Basket cancelled those orders since they were unable to deliver (Due to Covid19).

I haven't received the refund yet (8 months have passed). I have been contacting both ICICI and BigBasket team in the last 8 months through various modes, but the teams are just pointing the fingers at the other team and not helping.

Details shared by Big Basket:
ARN : 74332740098009706565792
Refund was processed by Big Basket on April, 05 2020.

Please help.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17avs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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CUser's [Complaint's author] reply, Nov 19, 2020

ICICI Team,

I have already mailed my concern to customer care email ID multiple times. As per your suggestion, I have resent the email with UID: a17avs as subject line. Please help.

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Address: NO NEED- CALL ME AT 9711670284

Amount deducted through euronet pay Icici for airtel dth, leave aside money to be refunded. There is no one in india who answer a call. Offices are vacant, only cleaner attending phone. Lockdown already completed in entire india, euronext are still in hibernation. What is the concern.
Mumbai both the offices are haunted place now.
Is there any other branches in other part of india, namely delhi ncr

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Website: Olx

A mitary man posted his add that he was selling his all house hold items because he got transfer he told to make full payment so that the mitary van can go out so we did but he is keeping on asking more money and has not delivered the product

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Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: hyderabad

Hi,
My Fast Tag
Fast tag account No. : 21301404, Licence Plate No. : TS08EP1585 was black listed on 28/07/2019 as balance went below threshold value .
subsequently i have recharged with Rs 150 /. The account showed active but blacklisting was removed .
I am had been trying to reach toll free number for past seven month .. after waiting for five minutes the call gets disconnected .
surprisingly no email id is given.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 16, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have been debited with NSCH AD RTC Chrg continuesely whenever I try to fund my account.

I tried calling customer care, no response, app section doesn't help in resolving this. Need these charges reversed as soon as possible. How can they cut money without my consent for whatever reasons

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Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My saving account got debited by this remark NACH_AD_RTN_CHRG that too twicley under the same subject that to without intimation.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 16, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a178yh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Icici bomanahalli

I have been charged Rs. 588.82 for the expressions debit card which i don't remember applying for. Kindly refund the amount as i am satisfied with the basic debit card and don't require the expressions card.

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Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank Hojai Branch, Hojai, Assam

Dear sir,

I am Indra Rongphar holding ICICI savings account for past 2 months in ICIC Hojai Branch, Hojai, Assam.

Without any intimation, my account has been debited as MABchgs for Rs. 616.89 on 26/10/2020 and Rs. 556.72 on 26/10/2020 and also Rs. 569.59 on 11/11/2020. Now, balance shows Rs. 829.80. as on 15/11/2020.

Please take some appropriate action.

With regards

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Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: NADERGUL,Ranga Reddy Dist

On[protected] at about 13:34 fastag recharged from iMobile through Bank AC[protected] fastag ID 11671124 for two cars each rs1000, but only one time recharged of rs 1000 I'd 11671124 u

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 15, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177yp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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T

Thupili David Sudhakar

from Hyderabad, Telangana

Nov 16, 2020

Please rectify as soon as possible

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T

Thupili David Sudhakar

from Hyderabad, Telangana

Nov 16, 2020

Fastag recharged on[protected] at about 12:34 hours total recharged Rs4000but recharged only Rs1000, please verify the problem

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T

Thupili David Sudhakar

from Hyderabad, Telangana

Nov 17, 2020

On[protected] at about 12 34 hours I recharged Fastag through ID11671124 through I Mobile App of Rs4000 but only Rs1000 recharged, remaining balance of Rs 3000 refunded so far, ICICI Bank A/C NO.[protected]

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I am in UK. I am carrying my registered number with me. But I am not able to receive OTP for the online transactions

Aug 5, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 15, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ys) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I purchased a pair of Asics shoes on Amazon.in on 20 Sep 2020, ORDER #[protected]
Due to some issues I initiated returns of this shoes.

Amazon initiated the return and did the refund to my bank account.

However as I had moved form US to India and had a NRE account, I closed this account on Oct 12 2020.

Amazon is saying the refund is completed from there side and have given a RRN # 74766510300042981804566 on Oct 27, I need to check with bank for any further issues.

Now I'm not able to track or get this refund, neither bank nor amazon is helping me out.

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 15, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177yu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I bought new Oppo F15 mobile, I try to log in imobile app, i insert my registered number sim in default sim and also complete first step verification successfully (Mobile number verification) but in the second step verification loading few mins and got error message "sorry the app could not connect to your system, please try in some time later".

I tried reaching out to customer service but that is also not working, this is really frustrating. Other bank apps are working as expected.

Can this be resolved ???

Regards,
Asif Khan

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ya) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 15, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a177ya) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 302

ICICI blocked my online transaction and mobile banking

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I lost my cheque book while I shifted to Bhubaneswar from Rourkela

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Amount Deduction with auto pay

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Money auto debit

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Ecsr charge refund

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Debit my account incorrectly

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To know the value and procedure to break the bond

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ICICI Bank dmc/in[protected] dp charges

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Credit card refund not processed from months

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Deducted amount nor processed

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Product not delivered but payment received

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Fastag blacklisting not removed, post recharge

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ICICI Bank NACH AD RTN Chrg for no reason

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Debit transaction of NACH_AD_RTN_CHRG two times under the same reark

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Regarding icici expressions debit card.

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Debit of amount unknowingly.

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Fastag refund amount of Rs3000

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Otp not receiving

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Amazon Merchant Refund to closed account

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Unable to access ICICI mobile app

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