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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 306

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V
Vijay Birari
Nov 12, 2020
Resolved
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Dear sir,
I'm Vijay Birari holding icici savings account for past 3 years. A/c No.[protected] in CKB Archade, Near Deopur, Bus Stand, Agra Road, , , Deopur, MH, IN, 424002.
Without any intimation, my account has been debited. My account has a balance below 500 for many times but i have never come across something like this before.
Please take some appropriate action.

11 Nov '20 MABchgs-Oct20+GST dr. 375.38
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    K
    Khushbash
    Nov 12, 2020
    Resolved
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    Resolved

    Address: Manesar Gurgaon toll plaza

    I want to raise my complaint against toll plaza at Manesar Gurgaon Haryana on NH 8, where a amount of 65 is deducted from my fast tag account without my vehicle present so please look into the matter
    Nov 15, 2020
    Complaint marked as Resolved 
    I had submitted the photo of my car from front as well as back side to national highway what's app number 7303090328 along with msg I received for deduction
    ICICI Bank customer support has been notified about the posted complaint.
    This is second chance when the fast tag deduction related problem is being faced by me
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a173m6) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Khushbash's [Complaint's author] reply, Nov 13, 2020
    My mail id is [email protected]
    And my concern is well said in earlier complaint of false or wrong deduction from my fastag on kherki Daula toll plaza near Manesar Gurgaon
    I was being charged double when I hadn't a fastag for my vehicle but now I am harrased by this toll related problem please let me know how it is happening when I am suffering from fewer and my vehicle didn't moved an inch from my home it is totally harrasment
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      D
      Debojit Barua
      from Munnar, Kerala
      Nov 12, 2020
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      My above investment has matured on[protected] screenshot attached) but the maturity proceeds have not been credited to my registered bank account. What is the reason for the delay ?
      Please do the needful immediately.
      Regards
      D Barua
      ICICI Bank customer support has been notified about the posted complaint.
      "With regards to your below mentioned e-mail, we would inform you that the 8% Govt. of India Savings Bonds (2003) has been reflecting in ICICI Direct Account under Portfolio >> FD/Bonds and also in Consolidated Portfolio Statement. However, the same got matured on 30th October, 2020.

      Hope this clarifies your concern. Looking forward for your co-operation in helping us serve you better."

      This is the response I get from ICICI Direct They don't even understand the query. Needless to say my proceeds have not been credited as yet and I am at a huge loss. Please take up the matter so that I can get a closure in the matter. So much for customer care from ICICI Direct.

      Regards
      D Barua
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        D
        Deepa2021
        from Powai, Maharashtra
        Nov 12, 2020
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        Address: Ashok nagar

        Rupees 100 has been deducted from my account for past several months under statement "IPRUGTP-NCA-SR[protected]SI". This has not been informed to me nor they seeked any permission from me.Please help to stop this deduction and kindly refund all amount deducted earlier.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a173m3) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Dibya Ranjan Rout
          Nov 11, 2020
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          Address: Benguluru

          Its beeen inform this ICICI BANK people are simply charging ammount.
          they charged 2186 ruppes simply from my card...
          and they are not showing to my account why charged.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175bi) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            F
            Felix P
            Nov 11, 2020
            Resolved
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            Resolved

            Address: ICICI Bank, Ramanathapuram Branch, Trichy Road, Coimbatore.

            A deduction of Rs.999/- was made from my ICICI Bank account on 09/11/20. I did not do this transaction and I wonder hoe the bank made the payment without my authorization and knowledge. The bank owes me an explanation in this regard. The amount stolen from my account should be paid back into my account with an explanation of how this happened with an assurance that such organized frauds will never be committed again.

            Paul Felix
            ICICI Bank customer, Ramanathapuram branch, Trichy Road, Coimbatore.
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 11, 2020
            Updated by Felix P
            For immediate attention and appropriate action
            Nov 11, 2020
            Updated by Felix P
            A deduction of Rs.999/- was made from my ICICI Bank account on 09/11/20. I did not do this transaction and I wonder how the bank made the payment without my authorization and knowledge. The bank owes me an explanation in this regard. The amount stolen from my account should be paid back into my account with an explanation of how this happened with an assurance that such organized frauds will never be committed again.
            Nov 11, 2020
            Updated by Felix P
            For appropriate action
            Verified Support
            Nov 11, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17200) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              G
              Gauravv123
              Nov 11, 2020
              Resolved
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              Resolved

              ICICI is deducting Fuel Surcharge even on debit card.
              Govt is promoting cashless transaction.
              On the other hand they are charging on debit card transaction.

              Surcharge dt: 30/10/20 mcc 5541 — rs 29.50
              Surcharge dt: 30/10/20 mcc 5541 — rs 31.90
              Surcharge dt: 03/11/20 mcc 5541 — rs 38.35

              I request the refund of the amount debited from my account
              Aug 12, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 11, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a171aa) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                rohitv3c
                Nov 11, 2020
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                I have paid Rs 200 for fastag through icicibank online vide transaction id UPI/[protected] dated[protected]. But that amount is not credited in my fastag account till date
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a171a5) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vishnu vardhan Raju
                  from Hyderabad, Telangana
                  Nov 11, 2020
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                  Am an icici bank customer. On November 9th 2020 ecsrtnchg charged 568.05 rupees. I don't know what the charges ecsrtnchrg... The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My mail I'd [protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 11, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team 
                  Jan 07, 2021
                  Updated by Vishnu vardhan Raju
                  Hi Team,

                  I have submitted my complaint on November 11th. It's been 4 months but still now I did not received any response from your team.
                  From past 6 months same deductions happened on my account with the total amount of 2, 200 without any information. Is this some kind of joke. How can you deduct these amounts without intimating us. I need my amount to be refunded ASAP.

                  I need immediate resolution.

                  Thanks & Regards,
                  Vishnu Vardhan Raju

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                    B
                    Brijkishor Awasthi
                    Nov 10, 2020
                    Resolved
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                    Resolved

                    Address: G-28, Galaxy park, somthana road, Near Jin mata mandir, Akola

                    Within 3 month about many times 177 rupees has been deducted from my account in the name of nach rtn chrsg. without any notification. I was maintaining minimum balance for the time of emergency. What the hell wrong with icici bank.
                    What is this transaction purpose? Nach rtn chrg.
                    five to six time it has been same with me within last 3 month. I want a strong reply from your side dear icici bank.
                    Sep 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 11, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a171zr) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      ankitkhare@087
                      Nov 10, 2020
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                      Resolved

                      An amount of 2199/- was deducted from my account on 07/11/2020 without my authorization and without any form of communication from the bank asking for my permission to deduct the money from my bank account. The transaction details show "IIN/I-Debit/SI CPPAST". This is highly unacceptable behavior from the bank to just deduct money from their customer's accounts without communicating with them. I am highly disappointed with my decision to maintain an account with this Bank. I am in a foreign land for my higher studies and I have maintained the minimum amount required which is simply very high than the other banks in the country. However, this uninformed transaction has caused me financial turmoil. After looking at all the complaints, I am sure of the dicey nature of the transaction and I am sure that I will close my account ASAP as I come back to India. I request the bank to look into this issue and refund the money immediately.

                      A very unsatisfied customer! :(
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 10, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16zh8) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear Sir/Madam,
                      I tried to email the authorities of ICICI bank, but the email could not go through and an error message was displayed saying that the email address that you mentioned in your previous reply did not exist. Please provide the exact and valid email address. Also, I don't have any information about the UPI id, so could you please confirm that the UPI id that is mentioned in the earlier reply is to be used. It will be a big help. Thank you!
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                        R
                        Ramchandrakhandekar
                        Nov 10, 2020
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                        Address: Pune

                        Dear Team,

                        I have deposited cash in ICICI bank to remove Lien.

                        Please remove it as ealry.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16zhf) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          MeenaSharma1987
                          Nov 10, 2020
                          Resolved
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                          Resolved

                          Dear Sir/Mam,

                          Today I got the message that following amount debited to my Bank account but I have not withdrawn any single paisa

                          Rs 10000/- NEF[protected]
                          Rs 10000/- NFS[protected]
                          Rs 3523.60 - NFS[protected]

                          Yesterday only my salary credited in this account & I was going to withdrew but couldn't do, please help me . I had already log complaint in your customer care number

                          Regards
                          Meena Sharma
                          [protected]
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 10, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team  
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                            V
                            Vinush Bharadwaj
                            from Kundapura, Karnataka
                            Nov 10, 2020
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                            I had applied for Amazon Pay ICICI credit card on 27/10/2020 and got the necessary online KYC done and the card was approved.

                            Received the courier number from Blue Dart about card shipment.
                            It has been returned back to shipped address, "No Consignee's Phone number" being the reason.

                            Even after 7 days the card is not delivered. And I have not received any Card Login details. (Note : I don't have bank account with ICICI)

                            Now I can't even track the Credit card application. (Website says Phone number not registered).

                            I don't even have exact card number(Can see a card being added in amazon with last 4 digits visible)

                            Blue Dart Waybill - [protected]
                            Credit Card Application[protected]

                            I request for Immediate assistance.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16yzc) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              Kapil.....
                              Nov 10, 2020
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                              My name is - kapil sharma
                              Mobile number-[protected]
                              I will register "expression debit card" on 09 november2020, but i don't need expression debit card, i already have basic debit card, pleas help me and cancel registration of expression card before deduction of my money.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16yzm) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Rajshekhar@32
                                Nov 10, 2020
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                                Resolved

                                Address: 9/1, Panditiya road Sarat Bose road

                                Dear sir,

                                My account was debited as ecsrtnchg 540 inr for many times. I dont understand what is ecsrtnchg and every month my account was debiting in this. Please find the snapshot of the bank ministatement.

                                Account number:[[protected]]

                                Thanks & regards,

                                RAJ SEKHAR MAHATO
                                Kolkata
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  C
                                  CharanReddymutyal
                                  Nov 10, 2020
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                                  Hi Sir,

                                  I have took loan from the Cred app and converted it into emi. The first emi was on 7th November 2020 and i have paid on 6th November 2020. They have charged me ECSRTNCHGS of Rs. 590/-. Today(9th Nov 2020) Morning the amount which i paid on 6th was updated by the app once i gave the complaint to the cred support. So will i get my ecs money back because it isn’t my fault i have paid the amount before a day.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    B
                                    Bhaskar Jalagam
                                    from Hyderabad, Telangana
                                    Nov 9, 2020
                                    Resolved
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                                    Resolved

                                    I have received the following message
                                    "Your ICICI Bank Credit Card XX4002 has been used for a transaction of INR 199.00 on November 09, 2020; 16:52:43. Info: AMAZON STANDING INSTRU.".
                                    But I did not do any transaction using this card at that movement nor did I receive any OTP for my transaction.
                                    The amount is debited without my consent.
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16yzs) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      H
                                      Hemashekar
                                      from Powai, Maharashtra
                                      Nov 9, 2020
                                      Resolved
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                                      Resolved

                                      Today morning I visited Sakleshpur Branch to mandate my son account. He is having NREand NRO Account with your Bank Number[protected] and[protected] request for mandate addition.
                                      Branch Manager said signature is not matching and unable to do so. I said ok then after he said you signing your sons signature and coming here mandate, immediately I called my son and given phone Manager then he talks differently. I am senior citizen, atleast he shouldn't have treat me like this. I visited 5 times but i didn't want get it done my work
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16z02) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Shruthiwadageri
                                        Nov 9, 2020
                                        Resolved
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                                        Resolved

                                        Hi
                                        The credit card amount of 2810 needs to be deducted from savings account but they are not working on this even if I write mail but still sending statement every month with interest added and they just delaying the process of ignoring the calls or mails and asking me to pay 6600.
                                        Please help on this dragging process, need to finish this nonsense process for long which is actual lay blocking amount in my account.
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16yzf) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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