Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
Resolved
14271
Unresolved
9469
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 307

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Harish Bhardwajhhhhh
Nov 4, 2020
Resolved
Report
Copy
Resolved

@ICICIBank I am facing a serious and repeated mistake from ur bank. Amount is debited from my account for no reason from ur side. I am sending u screen shot and I need response. Otherwise I ll move to the consumer forum.

This ADBLDESK is need to be inspected.
+1 photos
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Nov 04, 2020
Updated by Harish Bhardwajhhhhh
I haven't been reached yet... This bank is really irresponsible.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16nvj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    ashu12318
    from Powai, Maharashtra
    Nov 4, 2020
    Resolved
    Report
    Copy
    Resolved

    On 27th October, 2020 a deduction of INR 118 was done from my bank account, with comment/summary
    "DMC/IN[protected] DP CHGS TILL SEP-20".

    Problems:
    1. Why there was no sms/email intimation on this deduction?
    How could company simply deduct any random change without intimating to user?

    2. Since its a charge against the Demat account, I was never intimated about any such charges on my demat account.

    @ICICIBank Customer Care:
    Please revert the charges, and stop these malpractices to rob the customers.
    +1 photos
    Aug 14, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 04, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16nv1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sumesh
      Nov 3, 2020
      Report
      Copy

      Hello,

      I have applied for ICICI Amazon credit card and unfortunately the card was returned to bank due to an error from India post. ICICI sent me an email on 03-Nov 2020 to request for re-dispatch the card by logging to the account. I have no way to do this as I cant have a login with out the card number and even the customer support is not connected with out it. So somebody please help to have any contact to request for re-dispatch of credit card.

      Thank you
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 04, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16n34) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Nov 08, 2020
      Updated by sumesh
      Hello,

      Thanks for the response.

      What is your email id? I am seeing it as [protected]@icicibank.com.

      Thanks
      Sumesh
      Nov 08, 2020
      Updated by sumesh
      Hello,

      Thanks for the response.

      What is your email id? I am seeing it as [protected]@icicibank.com.

      Thanks
      Sumesh
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Ashish.i
        from Handia, Uttar Pradesh
        Nov 3, 2020
        Report
        Copy

        Address: ICICI bank

        On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
        If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

        Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
        We are going through very difficult in the disaster of Corona, it seems impossible to live here, we are feeling helpless due to the same unnecessary deduction.

        I also lodge complaints multiple times but bank not taken action yet .please refund my amount asap as we need the amount for health safety purpose pls do not harrash.

        Please reverse the amount of 4700 on high priority so that my medical work can be done .
        Account holder name : Isha mehra
        A/c number :[protected]
        Branch : Kailash Colony
        ICICI Bank customer support has been notified about the posted complaint.
        Nov 13, 2020
        Updated by Ashish.i
        Still no action taken by bank end, please let me know when I get my money back.
        Nov 17, 2020
        Updated by Ashish.i
        Any update
        Dec 04, 2020
        Updated by Ashish.i
        Why you are ignoring my complaints
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Ashish.i
          from Handia, Uttar Pradesh
          Nov 3, 2020
          Report
          Copy

          Address: ICICI bank amar colony

          On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
          If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

          Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
          We are going through very difficult in the disaster of Corona, it seems impossible to live here, we are feeling helpless due to the same unnecessary deduction.

          I also lodge complaints earlier multiple time but not action taken yet by bank.

          Please reverse the amount of 4700 on high priority so that my medical work can be done .
          Account holder name : Isha mehra
          A/c number :[protected]
          Branch : Kailash Colony
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 04, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Nov 04, 2020
          Updated by Ashish.i
          When I receive my aniu
          Nov 04, 2020
          Updated by Ashish.i
          Pls let me know when I get the amount reversed
          Nov 06, 2020
          Updated by Ashish.i
          Any update
          Nov 13, 2020
          Updated by Ashish.i
          Still money not reversed by bank.
          Nov 13, 2020
          Updated by Ashish.i
          Any update
          Nov 17, 2020
          Updated by Ashish.i
          Any update?
          Dec 04, 2020
          Updated by Ashish.i
          Why you ignoring my complaints
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ashish.i
            from Handia, Uttar Pradesh
            Nov 3, 2020
            Report
            Copy

            Address: ICICI bank amar colony

            On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
            If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

            Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
            We are going through very difficult in the disaster of Corona, it seems impossible to live here, we are feeling helpless due to the same unnecessary deduction.

            Please reverse the amount of 4700 on high priority so that my medical work can be done .

            I also lodge complaints against the same earlier but bo one respond on the same.

            Please refund money on high priority as we need amount in this corona pandemic situation as our financial health already crashed but we need to take our self atleast .

            Please do not take more time to refund amount and do the needful.

            Account holder name : Isha mehra
            A/c number :[protected]
            Branch : Kailash Colony
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 13, 2020
            Updated by Ashish.i
            Why you guys ignoring my complaints as I mentioned we need this money for some urgent work and you are also denied to accept your mistake even you are not hearing anything and still my money not reversed. Why we are open a bank account for saving purpose if bank behaviour means deduction o[censored]nnecessary charge we will have to deal in cash.

            You should have to reverse my amount asap or let me know if any other action needed from my end.
            Nov 17, 2020
            Updated by Ashish.i
            Any update
            Nov 17, 2020
            Updated by Ashish.i
            Any update?
            Dec 04, 2020
            Updated by Ashish.i
            Why you ignoring my complaints
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nishtha Grover
              Nov 3, 2020
              Resolved
              Report
              Copy
              Resolved

              Hi I am an ICICI account holder, there are several transactions in my statement for the past one month titled ECSRTNCHGS harging 590 Rs. there are several DCARD fee charges as well. These were deducted without any information. I got to know when my car installment showed low balance. Still scrutinizing my previous month statements. But would like to know if there are notransactions how can charge me under DCARDFEE again and again.
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16n4r) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                akshaym50
                Nov 3, 2020
                Resolved
                Report
                Copy
                Resolved

                I have applied for Icici platinum credit card, and received message saying that card will be processed within 5 working days.I have not received any updates even after 10 days .
                App ref no[protected]
                Mob [protected]
                Email [protected]@gmail.com
                Aug 9, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16kuj) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  I_have_trust_issues
                  Nov 3, 2020
                  Report
                  Copy

                  Surcharge Dt:29/10/20 MCC 5541

                  I wrote a complaint to ICICI like below regarding surcharge on fuel station like below
                  [protected][protected]--
                  Hello,

                  My account number : xxxxxx

                  Why surcharge of 8.4rs is charged on 31/Oct ( Surcharge Dt:29/10/20 MCC 5541) for the fuel purchase i have made on 29/Oct (IPS/SRI BANASHA/[protected]/[protected])

                  Why is this amount charged ?

                  The Government...
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  Write a comment
                  Report
                  Copy
                  K
                  kumarswapan
                  from Kolkata, West Bengal
                  Nov 3, 2020
                  Report
                  Copy

                  ICICI Bank ICICI Limited redemption of ICICI ONLY VIMAL VAATSALYA BONDS issued on 01.07.1999.

                  Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai Pin code-400 051.

                  ICICI Securities — only VIMAL VAATSALYA BONDS I have been issued one ICICI ONLY VIMAL VAATSALYA BOND money multiplier bond-private placement series R/BPN/99/1 face value of which Rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing BONDHOLDER NO. 0000001, certificate no. 6328, Assam Sales Corporation - agent - Reliance Industries Limited (Textile Division). No. Of bond - one and...
                  +2 photos
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy
                  N
                  Nikitaa57
                  Nov 3, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Yesterday, a transaction of Rs 1899 has been done from my ICICI Bank account by oneast without my confirmation. So, please resolve this issue and return me the amount as soon as possible.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16k92) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rishi1111
                    Nov 3, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    POSDEC Charges wave off

                    Today I had deposited 5000/- in my ICICI Bank Saving account and suddenly 1500/- amount debited and in the statement its showing POSDEC even I didn't used my card since last 8 month in any POS machine.
                    Kindly check and wave off my charges....
                    +1 photos
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    K
                    K Bhanu Venkatesh
                    Nov 3, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    There has been an VSI auto debit payment that has been debited from my account by Money control.

                    I haven't received a password, I haven't received prior intimation of the deduction. This is very scary because, the deduction happened at late night and it looks like they can deduct money without the knowledge of customers. How is this possible?

                    I request a refund and also how do I stop such transactions in future.
                    Not much information is given about VSI auto debit facility on the internet surprisingly

                    Date of the incident 3rd Nov 2020

                    Transaction Remarks:
                    VSI/WWW MONEYCO/[protected]/[protected]

                    Please do the needful at the earliest.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 03, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16kuy) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      K Bhanu Venkatesh
                      Nov 3, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      There has been an VSI auto debit payment that has been debited from my account by Money control.

                      I haven't received a password, I haven't received prior intimation of the deduction. These are very scary because it looks like they can deduct money without the knowledge of customers.

                      How do I stop these transactions.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 03, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16kv0) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        rabiyudeen
                        Nov 3, 2020
                        Report
                        Copy

                        Dear ICICI,

                        I was told that there is no monthly and yearly charges for my demat account but I could see that RS 415 has been deducted on DMC/[protected] DP CHGS TILL S
                        EP-20 transaction, could you please explain why you have deducted money for the free service you have promised while account opening ?

                        Thanks,
                        Mohamed Rabiyudeen
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16k93) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Koushikuday
                          Nov 3, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          I do not hold any demat account or have transacted any through ICICI. I could see that there is deduction of Rs. 826 DP CHGS till sep 20.. I've been using ICICI from last 5 years and i did not face this issue till now..no such notification and message given to me prior deduction and after that too...I want my money to be refunded as this is something really unexpected from ICICI.
                          +1 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 03, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16k9f) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vinay@kr
                            Nov 2, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Village-Guraru,P.O- Sanda,Islampur,Distt.Nalanda,Bihar

                            My self vinay Kumar, today I got one massage from ICICI bank on my registered mobile no.Rs.1899 /- deducted in my saving account without any OTP and any authentication from my side.
                            Please find the enclosed screen shot of Massage.
                            Please look into matter and reimburse the debit amount in my account.
                            Please also share the root cause analysis, how can amount deducted from my account without my permission.

                            With regards,
                            Vinay kumar
                            +1 photos
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 03, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16k8z) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nivedithantz
                              Nov 2, 2020
                              Report
                              Copy

                              Address: icici bank ollur branch,Thrissur

                              Greetings from ICICI Bank.

                              A purchase of INR 1, 899.00 has been made using your Debit Card linked to ICICI Bank Account XX105 on 02-Nov-20. Info: IIN*I-Debit*SI .

                              This transaction is not done by me and no reply has been got after i reported this.Its the transaction deducted by bank without mu approval.I need the refund as soon as possible.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16k9p) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Karthick Aravind
                                Nov 2, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Dear sir,

                                We have received an SMS and an email notification that says:

                                Nov 2nd 2020

                                =============
                                Dear customer,

                                Greetings from ICICI bank.

                                A purchase of INR 1399.00 has been made using your debit card linked to ICICI bank account xxxx on . Info: iin*i-debit*si.
                                ==============

                                My amount has been deducted fraudulently without my permission...
                                Its a very arrogant and unhealthy behavior.

                                Please look into this at the earliest.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Nov 02, 2020
                                Updated by Karthick Aravind
                                Dear sir,

                                We have received an SMS and an email notification that says:

                                Nov 02 2020

                                =============
                                Dear customer,

                                Greetings from ICICI bank.

                                A purchase of INR 1399.00 has been made using your debit card linked to ICICI bank account xxxx on . Info: iin*i-debit*si.
                                ==============

                                My amount has been deducted fraudulently without my permission...
                                Its a very arrogant and unhealthy behavior.

                                Please look into this at the earliest.

                                Verified Support
                                Nov 03, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16kv4) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  AnkushRoy8
                                  Nov 2, 2020
                                  Report
                                  Copy

                                  Txn of INR 1, 899.00 done on Acct XX332 on 02-Nov-20.Info: IIN*I-Debit*S.

                                  My amount has been deducted without my permission. Its a very arrogant and unhealthy behavior.
                                  +2 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16k97) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit