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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

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14271

Unresolved

9484

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ICICI Bank reviews & complaints page 307

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Hello, I had cancelled my cc with 1004 on 14th July 2020, and now am receiving mail with cc bill for cancelled CC with joining fees. How does this make any sense?
Also without my consent they have issued 2 new cc under my name. This is unethical. Now am struggling to get any resolution for permanantly closing my credit card accounts with icici bank.
Kindly help.

Mar 13, 2021

Complaint marked as Resolved

Again they have issued new credit card without my consent or request. ICICI Bank have the most unethical business practices.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 7, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16tx9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ubnefio's [Complaint's author] reply, Nov 11, 2020

Please check reference id: 000U9aFSSN5H4KY0 and kindly mail me NOC for closed cc account.

U

ubnefio

from Pune, Maharashtra

Mar 13, 2021

Again you people have send new credit card without my knowledge. ICICI Bank is the worst and the most unethical business practices.

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What do you mean by this(nach_ad_rtn_chrg-INGENOT-) First explain and how come you deduct the amount from saving account Rs375.47 + 214.53. Don't you have responsibility to inform to the customer before you deduct, moreover this kind of transaction are happening very frequently. mind you if it is going to happen next time will complaint to RBI OR HRC.

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16txc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I never do a any transaction or OTP with amazon, In the morning of 5am 6th november.
My account debited with 554 rupees. I haven't got any otp as well.
Resolve this issue, this is very critical issue. Security bug.
Customer iid:[protected]

+1 photos

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 6, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16si8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: N/A

Hi team,

The amount of Rs.129.00 just got deducted from my account which I was totally unaware of. Please take the necessary action.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 6, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16si4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am work in an organization and dependent on monthly salary. Expenses are calculative every single rupee maintain in the account is for a reason. Without my knowledge, ICICI charged a ###ing amount without any notification. Who the hell authorized you and what the hell that charge meant for? I am very angry about this transaction I don't know these guys are providing services for us. we want to return back my money otherwise, I will take action for that.

Sincerely,
Manoj Kumar

+1 photos

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16rn0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir maine apna delhi metro smart card 19 october 2020 time 2:26 pm par internet banking se 500 ka recharge kiya par jab maine apna card top up kiya to unavailable bataya mere account se bhi paise debit ho gaye aur card bhi recharge nahi hua Maine bank mein complain ki bank ki tarah se paise transfer ho gaye hai lekin mere card mein abhi nahi aaye mere metro card no 54539413 hai reference id IGAJQUYP1 hai merchant id 74319473 hai. Meri problem jaldi solve kijiye

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 6, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16rn3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I had submitted series of complaints and requests to cancel the Fat tag with ICICI bank under ID 10993313.
I had raised series of complaints with reference numbers CMP[protected], CMP[protected], CMP[protected]

+1 photos

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 5, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16q1s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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758 INR has been deducted from My Account without any notice and please do note that i haven't requested for any demat account and not using it. kindly revert the same and resolve the issue as soon as possible

+1 photos

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 5, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16q1m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi I taken personal every month 5th is my due date, so this month also the same I maintain then safficiant amount for paying my loan, without any messages or mails icici bank charged Rs.555 & Rs.549.08 in my account every month they are changing the same, the customer care also not giving the correct solutions, I need a proper explanation please help me out
jessy.[protected]@gmail.com

+1 photos

Aug 10, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Monad university

Monad university verification department not lifting the call I want to apply the conviction how to apply

ICICI Bank customer support has been notified about the posted complaint.

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Address: Branch Janak Puri, B-Block, New Delhi

My Saving Account and Credit Card both with ICICI Bank. because of lock down in previous few months my credit card payments ware not accurate but i still managed to pay them some amount every month to avoid late payment charges on my credit card. And this charges are reversed on my statement all the time except this October 2020, they charged me late payment charges. as per my statement my minimum payment was due on 26th October so I paid minimum payment before due date. Now i come to know they blocked my saving account on 23rd October 2020, for the recovery of full credit card balance. If i am paying them Minimum charges as per my statement on due date than how can they ask for full payment in one go and block my saving account too. i am suffering too much. please remove lian from my saving account with immediate affect.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 4, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16n2x) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANK , PATHANAMTHITTA

MY SELF ANCY JIJI I AM AN ACCOUNT HOLDER IN ICICI BANK PATHANAMTHIITA, I got a message from the bank regarding a transaction which i am sending along with this
Dear Customer,

Greetings from ICICI Bank.

A purchase of INR 160.00 has been made using your Debit Card linked to ICICI Bank Account XX870 on 04-Nov-20. Info: VIN*GOOGLE GAR.Respected sir this purchase was not done by me .then without my permission one an debit an amount from my account. please cancel this transaction and do the need full

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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It is not a complaint but I want to unsubscribe to the Wallet Assist Plan. I'm unable to find the procedure to unsubscribe to this service. I tried calling the customer care number but there was no option provided to subscribe/unsubscribe any services. Please assist to unsubscribe the plan.

Aug 17, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16nv7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI bank , Home loan department, Nerul, Navi Mumbai, Maharashtra.

My loan is cleared, thus want my flat documents back but bank is not providing me any valid reason nor documents . Although I have provided all required proofs and papers asked for submission. My documents are dispatched and kept in bank and as per my knowledge it will be sent back after few days if not handed in time.

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16nv3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have been charged for expression debit card. Which I can't apply for it.. I don't need expression debit card as I already have basic debit card. Please refund my money back..as soon as possible...money deducted Rs 588.82/-

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Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 4, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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@ICICIBank I am facing a serious and repeated mistake from ur bank. Amount is debited from my account for no reason from ur side. I am sending u screen shot and I need response. Otherwise I ll move to the consumer forum.

This ADBLDESK is need to be inspected.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Nov 04, 2020

Updated by Harish Bhardwajhhhhh I haven't been reached yet... This bank is really irresponsible.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 4, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16nvj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 27th October, 2020 a deduction of INR 118 was done from my bank account, with comment/summary
"DMC/IN[protected] DP CHGS TILL SEP-20".

Problems:
1. Why there was no sms/email intimation on this deduction?
How could company simply deduct any random change without intimating to user?

2. Since its a charge against the Demat account, I was never intimated about any such charges on my demat account.

@ICICIBank Customer Care:
Please revert the charges, and stop these malpractices to rob the customers.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16nv1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello,

I have applied for ICICI Amazon credit card and unfortunately the card was returned to bank due to an error from India post. ICICI sent me an email on 03-Nov 2020 to request for re-dispatch the card by logging to the account. I have no way to do this as I cant have a login with out the card number and even the customer support is not connected with out it. So somebody please help to have any contact to request for re-dispatch of credit card.

Thank you

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16n34) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Nov 08, 2020

Updated by sumesh Hello,

Thanks for the response.

What is your email id? I am seeing it as [protected]@icicibank.com.

Thanks
Sumesh

Nov 08, 2020

Updated by sumesh Hello,

Thanks for the response.

What is your email id? I am seeing it as [protected]@icicibank.com.

Thanks
Sumesh

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Address: ICICI bank

On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
We are going through very difficult in the disaster of Corona, it seems impossible to live here, we are feeling helpless due to the same unnecessary deduction.

I also lodge complaints multiple times but bank not taken action yet .please refund my amount asap as we need the amount for health safety purpose pls do not harrash.

Please reverse the amount of 4700 on high priority so that my medical work can be done .
Account holder name : Isha mehra
A/c number :[protected]
Branch : Kailash Colony

ICICI Bank customer support has been notified about the posted complaint.

Nov 13, 2020

Updated by Ashish.i Still no action taken by bank end, please let me know when I get my money back.

Nov 17, 2020

Updated by Ashish.i Any update

Dec 04, 2020

Updated by Ashish.i Why you are ignoring my complaints

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Address: ICICI bank amar colony

On 27th October deductions of Rs 590 were made by the bank through my account, while no payment is interrupted.
If it is a check bounce, then the financier has always been paid in time, so there is no question of getting the check bounces.

Today, I took a loan due to some medical emergency and today the bank deducted about Rs 4700.
We are going through very difficult in the disaster of Corona, it seems impossible to live here, we are feeling helpless due to the same unnecessary deduction.

I also lodge complaints earlier multiple time but not action taken yet by bank.

Please reverse the amount of 4700 on high priority so that my medical work can be done .
Account holder name : Isha mehra
A/c number :[protected]
Branch : Kailash Colony

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 04, 2020

Updated by Ashish.i When I receive my aniu

Nov 04, 2020

Updated by Ashish.i Pls let me know when I get the amount reversed

Nov 06, 2020

Updated by Ashish.i Any update

Nov 13, 2020

Updated by Ashish.i Still money not reversed by bank.

Nov 13, 2020

Updated by Ashish.i Any update

Nov 17, 2020

Updated by Ashish.i Any update?

Dec 04, 2020

Updated by Ashish.i Why you ignoring my complaints

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