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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 308

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S
Sramika
from Kūkatpalli, Telangana
Feb 5, 2021
Resolved
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I want you to cancel the plan with immediate effect as it has been activated without my notice and every month 100rs is getting deducted from my icici bank salary account. It is a shame that one assist is forcibly activating the card protection plan without any permission it intimation. It is when we actually see the bank statement we get to see the amount being debited every month under the name of iprugtp-nca-sr[protected]si

Deactivate it immediately
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bqxg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sramika's [Complaint's author] reply, Mar 5, 2021
[protected]@icicibank.com. this mail id shown invalid.pleas give me exact mail id
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    S
    sbankewar
    from Pune, Maharashtra
    Feb 5, 2021
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    Hello Sir, I have saving account with Icici bank from year 2008 . Today I got the email for AMC charges for period Dec to January 21 of 828 rs.
    When I got the email to.maintain minimum amount I immediately trabsfer money and tried to keep balance.
    This is really frustrating as after immediately adding money and at the getting this email. Request to rever the charges.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bqxj) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      T
      Tanmay0307
      from Loni, Uttar Pradesh
      Feb 5, 2021
      Resolved
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      Resolved

      Guys you are stealing people money, I have never opted for auto debit return nor anyone from your bank has told me such rule.
      I have just checked my credit card statement and many times auto debit return fee is applied .
      Is this your new way of stealing people money in a time where it's hard to pay bills and emi you guys have started stealing.
      This is a true example of white collar scam.

      You can find my details with below number
      And can contact me as well on this.
      [protected]
      Thanks
      Tanmay
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 08, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        D
        divine304
        Feb 5, 2021
        Resolved
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        Automatic debit by VSI*AMAZON STAN occured from 5thAugust2020 to 5thFeburary2021.

        i have no idea why. How to unsubscribe from these transactions?
        i have used amazon prime & amazon pay previously but i have stopped using those.

        PFA Screenshots of email receipt of 5thFeb2020 & transaction detail

        5thAug2020- 44.16
        5thSept2020- 43.31
        5thOct2020- 43.57
        5thNov2020- 43.72
        5thDec2020- 43.69
        5thJan2020- 43.25
        5thFeb[protected].61

        kindly help me on this
        Aug 14, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 07, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bskl) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Poojakamble
          from Khadki, Maharashtra
          Feb 5, 2021
          Resolved
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          Resolved

          Dear Customer service,

          While checking the bank statement for Feb-21 account transactions I have realized that there are three transactions from unknown source which have got debited from my bank account. I am not sure why this has happened. Whenever there is any payment happening from my account I receive a mail from ICICI bank as well as a text message but for these three transactions neither I received a test message nor a mail, I could find it in my bank statement. The three bank transactions a s as below -

          Date - 30-Jan-2021
          NACH_AD_RTN_CHRG_NJI_NDIAP-11JAN21-ae3e26a-M1904621
          Rs 590.00

          Date - 30-Jan-2021
          NACH_AD_RTN_CHRG-IPRULI-12JAN21-a2e3c[protected]GS
          Rs 344.56

          Date - 04-Feb-21
          CMS/[protected]/ADBLDESK_BSEOTMACHB_1532394
          Rs 2000.00

          Request you to kindly check and let me know the reason of these deductions as soon as possible .

          Looking forward for your reply.

          Thank you in advance

          Regards
          Aug 19, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 05, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bp1r) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            saveplus deals9
            from Anekal, Karnataka
            Feb 5, 2021
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            Address: vijayawada

            I am having a salary account in ICICI for 2 years. Because of this Covid-19, I am under the loss of pay. On January 25th, 2021 my account has been debited with SMAB charges without intimating me. So, I am requesting you to refund my money to reach my needs.
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bpu5) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              T
              Thirumal Jayaraman
              from New Delhi, Delhi
              Feb 5, 2021
              Resolved
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              Resolved

              Iam J.Thirumal.
              My saving account number:[protected]
              Branch Mission street street Puducherry.

              [protected] on transfer rs.16650/- from my account
              To- Rbl credit card loan account number:[protected].
              by rbl link mode.

              Time: 13.35 to 13.43.

              Transaction Reference: [protected].

              Merchant Reference: VICI[protected]

              Payment pass on Ratnakar bank ltd.

              Still not transfer to that account.

              Mail and sms not received this my mobile number

              [protected]

              [protected]@yahoo.co.in

              Kindly revert.

              Thanks and Regards,
              J.Thirumal
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Feb 05, 2021
              Updated by Thirumal Jayaraman
              Iam J.Thirumal.
              My saving account number:[protected]
              Branch Mission street street Puducherry.

              [protected] on transfer rs.16650/- from my account
              To- Rbl credit card loan account number:[protected].
              by rbl link mode.

              Time: 13.35 to 13.43.

              Transaction Reference: [protected].

              Merchant Reference: VICI[protected]

              Payment pass on Ratnakar bank ltd.

              Still not transfer to that account.

              Mail and sms not received this my mobile number

              [protected]

              [protected]@yahoo.co.in

              Kindly revert.

              Thanks and Regards,
              J.Thirumal
              Verified Support
              Feb 05, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Dipak Donge
                from Khadki, Maharashtra
                Feb 5, 2021
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                Address: Pune

                Hello ICICI,
                Every month 100 rs debited money in my account under iprugtp-nca.
                Every month on 1st-day money debited. I am a regular icici bank customer from the last 3 years.
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  ashugengara22
                  from Gurgaon, Haryana
                  Feb 5, 2021
                  Resolved
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                  Resolved

                  Address: Mandsaur

                  Date:[protected]

                  Hello Sir,

                  There is no due but still ICICI deducted 590 from my account without any message declaration or notification. This morning I have to pay one of my installment and got that there is insufficient fund into my account.

                  I request to refund my money..

                  Thanks
                  Ashish Gengara
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 05, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bp40) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    maksaba
                    Feb 4, 2021
                    Resolved
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                    ICICI Bank — fraud debit from my account - si one east

                    [protected]@gmail.com

                    04 Feb 2021 - 6:02pm
                    A purchase of inr 1, 399.00 has been made using your debit card linked to icici bank account xx822 on 04-Feb-21. Info: iin*i-debit*si.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bp45) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    maksaba's [Complaint's author] reply, Feb 9, 2021
                    Which email address should i send the details bcos the email address is not provided in your above message. It shows as [email protected]
                    Plz send the email address enabling me to send the contact details.
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                      S
                      Sagnik Datta
                      Feb 4, 2021
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                      Resolved

                      On 04.02.2021, amount Rs 1899 has been deducted from Account no.[protected]. Transaction Code: IIN/I-Debit/SI
                      ONEAST/[protected]/143

                      I have received following SMS:
                      Dear Customer, transaction of INR 1, 899.00 done on ICICI Bank Account XX739 on 04-Feb-21. Info: IIN*I-Debit*S. The Available Balance is INR 5, 72, 561.91. Call on 18002662 for dispute or SMS BLOCK 739 to [protected] .

                      I am not aware why such debit has been made.

                      My amount has been deducted fraudulently without my permission...
                      Its a very arrogant and unhealthy behavior.

                      I need my amount at any cost. This is not fair how come without customers knowledge.

                      I have not authorized the transaction in any way. Please resolve the issue and get me my money back. As soon as possible
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 05, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bp1k) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        cheth81
                        from Bengaluru, Karnataka
                        Feb 4, 2021
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                        Am Chethan Das A J. Amount has been deducted from my account as[protected] DP CHGS TILL DEC-20) DP charges on

                        I have never activated and used my Demat account till now. There was no prior notice.

                        I need justice and my money back immediately. My Account Number is[protected].

                        I have raised the complaint one year back and asked to close my demat account and submitted my request to the branch.

                        There is no update on that still this worst ICICI bank is charging the customer. There is no response to the mail. I have sent 5 mail regarding, to check on the demat charge.

                        Please call me on +[protected] or WhatsApp on [protected].

                        I know ICICI bank will not call. Three months I raised customer complaints asking for IT certificate for a loan account since there was no response from customer care.

                        Whenever I call to customer care they will decline call after few min wait.

                        Please take this serious action on ICICI bank nowadays bank service is very worst and trying to take customer money.

                        I will close my saving account in ICICI bank. I don't want to keep any relationship with ICICI bank.

                        There are similar several issues from so many customers telling without information Demat account is opened just to take the amount from the customer.

                        If you want an amount to tell the customer and charge directly don't do this type of drama to take the amount from the customer.

                        I have sent 5 to 10 mail([protected]@icicidirect.com
                        ) to close the account even no response for single mail.

                        I'm not sure what your officers are doing.

                        Really I'm afraid of keeping the amount in ICICI bank. I have told properly that the Demat account is opened without confirming with me. Still, the amount is deducted from my account today.

                        What a --- service you are providing.

                        I thinking of closing my savings account. Simply amount is deducted I have not used even a single-day that Demat account still I have to pay Charge.

                        These really a strange paying for not used.
                        If you want the amount to ask all customers to transfer. They will help don't do this of tricks to loot the amount.

                        Tell me when my deducted amount will be credited to my account back. I want a reply to these here only not in call or mail. Since other customers will let know how ICICI will make customer fool nicely.

                        I can't believe in your service or officer
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 05, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Akilavalli Sri
                          Feb 4, 2021
                          Resolved
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                          Resolved

                          Address: India

                          Posdec charges deducted automatically without proper information. Bank does not even bother to inform. Amount deducted 4 times and the customer care refuses to help.
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 04, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bnro) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            B
                            BHERU NATH YOGI
                            Feb 4, 2021
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                            Resolved

                            From last months from my account charges are applying illegally without any notification for me (RTNCHGS is mentioned in statement).But it was deducted without knowing to me. I was in big trouble. It was very panic moment for me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank. What I do please help me
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 04, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              sshuklambq3
                              Feb 4, 2021
                              Resolved
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                              Resolved

                              Address: India

                              Dear customer,

                              Greetings from icici bank.

                              A purchase of INR 1, 899.00 has been made using your debit card linked to icici bank account xx742 on 03-Feb-21. Info:IIN*I-Debit*SI.

                              This Transaction looks fraudulent. Please take a look and refund my money back.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 04, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bns4) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Samosa16
                                from Rāhuri, Maharashtra
                                Feb 3, 2021
                                Resolved
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                                Resolved

                                I have paid my electricity bill for the month of Jan using qr code provided on the bill of amount 1280 money got deducted but still its showing electricity due .please take necessary action as soon as possible.
                                Enclosed below is the photo
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bnx5) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  Pradhumn Raghava
                                  from Jaipur, Rajasthan
                                  Feb 3, 2021
                                  Resolved
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                                  Resolved

                                  Sir, I did a UPI transfer of 7, 000 and the transaction failed but amount debited from my account and also the receiver didn't received the amount.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bny4) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    V
                                    Feb 3, 2021
                                    Resolved
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                                    Resolved

                                    Address: CHENNAI

                                    Dear sir/man,
                                    I have a hdfc card today after noon I withdrawal 4500 Rs in icici bank arumbakkam branch atm but amt 4000 Rs only came but I received debit alert SMS 4500 Rs below I attach that SMS please resolve the issue.

                                    ALERT:You've withdrawn Rs.4500.00 via Debit Card xx8938 at +PH ROAD ARUMBAKKAM on[protected]:13:35:54.Avl Bal Rs.15686.00.Not you?Call [protected].

                                    Regards
                                    Vijaykannan M
                                    [protected]
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 04, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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                                      T
                                      Twinkle123rai
                                      Feb 3, 2021
                                      Resolved
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                                      Resolved

                                      I have a zero balance account in ICICI from last 4 years. But the bank has deducted 465 rupees on 28th December and 303 rupees on 27th Jan 2021 without prior intimation. Also, I am unable to complain in customer care number as it is unreachable.
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 04, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bnyf) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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                                        V
                                        Vijaya Wakode
                                        Feb 3, 2021
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                                        Resolved

                                        Rs.199/- got deducted under transaction VSI/Amazon Stan. I haven’t subscribed to any of Amazon service. I didn’t even get any confirmation before amount deduction. Can anybody please look into this issue ASAP and process my refund.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bl9c) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team 
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