Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 308

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ashish2809
Nov 7, 2020
Resolved
Report
Copy
Resolved

There has been an unauthorized transaction to www.Zee5.Co worth INR99 with transaction details [protected] on Nov7, 2020. Have been trying to contact the ICICI customer care but no response. Can someone please look into this.
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team 
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    HBsanju
    Nov 7, 2020
    Resolved
    Report
    Copy
    Resolved

    Dear Madam/sir
    i have applied for personal to ICICI bank for 15 lac (rate of interest 10.49 plus Zero pre closer charges plus processing charges around Rs.3000/- ) but they have approved only 10 lac which i have not given my official consent to any ICICI bank official / representative and based on external Smt . Pooja singh - her mail id [protected]@gmail.com, has taken my consent fraudulently plus collect my sbi Sign Cheque and told me that reply my mail - ok proceed on 10 lac, ROR 10.75 and processing charges is Rs 5999/-.
    without my official consent to any ICICI official consent Rs 992921 /- amount has disbursed .
    Smt Jyoti Malik ICICI bank official her mail id is 'jyoti.[protected]@icicibank.com and contact no is [protected] on teletalk yesterday i said to her that i don't want 10 lac and i have requirement of 15 lac she told me that only 10 lac approved hence i informed her that madam ji i dont required this amount from you .

    In view of above i request you either grant me 5 lac more or take back your loan amount which you have disburse me today morning .
    i am going to stop Cheque no 028515 sbi .

    thanking you

    Regards
    sanjeev sharma
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 08, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16vxy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team 
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      da185035
      Nov 7, 2020
      Resolved
      Report
      Copy
      Resolved

      Hello,

      I have closed my ICICI coral visa credit card ending with 7014 in 2015 and then they sent me fees in 2017. Closed again in 2017 now charging fees again in 2020. Threatning me with CIBIL score.
      What's wrong with ICICI?
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16tuf) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        praburajendran1984
        from Chennai, Tamil Nadu
        Nov 6, 2020
        Report
        Copy

        Hi,

        I worked in Icici bank various branches from Sep 2005 to Sep 2010. But I did not get my experience letter yet. They conveyed as it will be send to my residence. I need it now badly for a government job posting. Request you to help in getting my experience letter at the earliest.

        Emp name : R.Prabu
        Emp id: 134143.

        Thanks,
        Prabu
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sharat Dennis
          Nov 6, 2020
          Report
          Copy

          Address: india

          There has been a debit in my account of Rs 29.5 and the reason provided is "RwdFee/[protected]/180920+GST", there is no response from ICICI on this, customer support is horrible. There is no refund too. The question is not bout the amount here as it is less but it is about the integrity and slow response to resolution or no solution at all. Having worst experience with ICICI bank with these kind of issues.
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            PRIYANKA KP
            Nov 6, 2020
            Resolved
            Report
            Copy
            Resolved

            Address: Bangalore

            I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any OTP during the transaction. I have checked this when i was going through my account statement, the amount was debited on 6th November 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
            Nov 7, 2020
            Complaint marked as Resolved 
            Resolved
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Manpreetkds
              Nov 6, 2020
              Report
              Copy

              Why my amount was deducted with random amounts. Why i am getting all charges from my account? I asked about HDB and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then I'm told this is the charge for late fee should it be 2500/- ??? Or 1300/- ??? Every month.
              You can't keep single penny in your account ??
              I need to know about the charges please help. And why you will charges like these under the name of "NACH_AD_RTN_CHRG_HDBFIN" .

              Please stop all these.
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Bemlata
                Nov 6, 2020
                Report
                Copy

                Myntra confirmed that refund of 1844.10 has been credited to my account on 16 th October 2020. They give a referral no. [protected]. Please check and validate
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  U
                  ubnefio
                  from Pune, Maharashtra
                  Nov 6, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hello, I had cancelled my cc with 1004 on 14th July 2020, and now am receiving mail with cc bill for cancelled CC with joining fees. How does this make any sense?
                  Also without my consent they have issued 2 new cc under my name. This is unethical. Now am struggling to get any resolution for permanantly closing my credit card accounts with icici bank.
                  Kindly help.
                  Mar 13, 2021
                  Complaint marked as Resolved 
                  Again they have issued new credit card without my consent or request. ICICI Bank have the most unethical business practices.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16tx9) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  ubnefio's [Complaint's author] reply, Nov 11, 2020
                  Please check reference id: 000U9aFSSN5H4KY0 and kindly mail me NOC for closed cc account.
                  Again you people have send new credit card without my knowledge. ICICI Bank is the worst and the most unethical business practices.
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    srinivas rao G
                    Nov 6, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    What do you mean by this(nach_ad_rtn_chrg-INGENOT-) First explain and how come you deduct the amount from saving account Rs375.47 + 214.53. Don't you have responsibility to inform to the customer before you deduct, moreover this kind of transaction are happening very frequently. mind you if it is going to happen next time will complaint to RBI OR HRC.
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 07, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16txc) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      Janakiramudu Bantu
                      Nov 6, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I never do a any transaction or OTP with amazon, In the morning of 5am 6th november.
                      My account debited with 554 rupees. I haven't got any otp as well.
                      Resolve this issue, this is very critical issue. Security bug.
                      Customer iid:[protected]
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16si8) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shantanu Maheshwari
                        Nov 5, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: N/A

                        Hi team,

                        The amount of Rs.129.00 just got deducted from my account which I was totally unaware of. Please take the necessary action.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16si4) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          manoj eskala
                          Nov 5, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am work in an organization and dependent on monthly salary. Expenses are calculative every single rupee maintain in the account is for a reason. Without my knowledge, ICICI charged a ###ing amount without any notification. Who the hell authorized you and what the hell that charge meant for? I am very angry about this transaction I don't know these guys are providing services for us. we want to return back my money otherwise, I will take action for that.

                          Sincerely,
                          Manoj Kumar
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 06, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16rn0) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Neerajdot
                            Nov 5, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Sir maine apna delhi metro smart card 19 october 2020 time 2:26 pm par internet banking se 500 ka recharge kiya par jab maine apna card top up kiya to unavailable bataya mere account se bhi paise debit ho gaye aur card bhi recharge nahi hua Maine bank mein complain ki bank ki tarah se paise transfer ho gaye hai lekin mere card mein abhi nahi aaye mere metro card no 54539413 hai reference id IGAJQUYP1 hai merchant id 74319473 hai. Meri problem jaldi solve kijiye
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16rn3) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              E
                              eienikhil
                              from Surat, Gujarat
                              Nov 5, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              I had submitted series of complaints and requests to cancel the Fat tag with ICICI bank under ID 10993313.
                              I had raised series of complaints with reference numbers CMP[protected], CMP[protected], CMP[protected]
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16q1s) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                tejasetty
                                Nov 5, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                758 INR has been deducted from My Account without any notice and please do note that i haven't requested for any demat account and not using it. kindly revert the same and resolve the issue as soon as possible
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16q1m) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jessy renold
                                  Nov 5, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hi I taken personal every month 5th is my due date, so this month also the same I maintain then safficiant amount for paying my loan, without any messages or mails icici bank charged Rs.555 & Rs.549.08 in my account every month they are changing the same, the customer care also not giving the correct solutions, I need a proper explanation please help me out
                                  jessy.[protected]@gmail.com
                                  Aug 10, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 05, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team 
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    ReddyHarsha
                                    Nov 4, 2020
                                    Report
                                    Copy

                                    Address: Monad university

                                    Monad university verification department not lifting the call I want to apply the conviction how to apply
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      kulbi91
                                      from Gurgaon, Haryana
                                      Nov 4, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Branch Janak Puri, B-Block, New Delhi

                                      My Saving Account and Credit Card both with ICICI Bank. because of lock down in previous few months my credit card payments ware not accurate but i still managed to pay them some amount every month to avoid late payment charges on my credit card. And this charges are reversed on my statement all the time except this October 2020, they charged me late payment charges. as per my statement my minimum payment was due on 26th October so I paid minimum payment before due date. Now i come to know they blocked my saving account on 23rd October 2020, for the recovery of full credit card balance. If i am paying them Minimum charges as per my statement on due date than how can they ask for full payment in one go and block my saving account too. i am suffering too much. please remove lian from my saving account with immediate affect.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16n2x) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Ancy Jiji
                                        Nov 4, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: ICICI BANK , PATHANAMTHITTA

                                        MY SELF ANCY JIJI I AM AN ACCOUNT HOLDER IN ICICI BANK PATHANAMTHIITA, I got a message from the bank regarding a transaction which i am sending along with this
                                        Dear Customer,

                                        Greetings from ICICI Bank.

                                        A purchase of INR 160.00 has been made using your Debit Card linked to ICICI Bank Account XX870 on 04-Nov-20. Info: VIN*GOOGLE GAR.Respected sir this purchase was not done by me .then without my permission one an debit an amount from my account. please cancel this transaction and do the need full
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 04, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team  
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit