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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 308

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P
Palak Chirania
Nov 2, 2020
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Rupees 1399 got deducted from my account today (2/11/2020) from my account without my permission..
I need my money back..
provide me the details when and how will I get my money back..
There are many more similar complaints in the complaint box- so I see this unauthorised transaction by ICICI bank is quite common..
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16iha) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team  
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Rupees 1399 got deducted from my account today (2/11/2020) from my account without my permission..
I need my money back..
provide me the details when and how will I get my money back..
There are many more similar complaints in the complaint box- so I see this unauthorised transaction by ICICI bank is quite common..

Unauthorised transaction by the bank - Comment #3757664 - Image #0
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    Juhi Parag
    Nov 2, 2020
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    From my account 1899/- were deducted showing refrences SI ONE EAST, about which i have got no idea. I need my money back asap or else i'll file a complaint against icici bank for fraud and illegal transaction through my account.
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16ihi) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team  
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      P
      prem prakash chaurasiya
      Nov 2, 2020
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      Address: 1424 C, 5th avenue, gaur city 1

      My Account was debited today with 1899.

      Got this message

      Txn of INR 1, 899.00 done on Acct XX030 on 02-Nov-20.Info: IIN*I-Debit*S.
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16ihl) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team  
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        S
        saikiranv
        from Hyderabad, Telangana
        Nov 2, 2020
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        Address: Hi TechCity

        I receive mail with SR[protected] stating
        Fee towards Expressions Debit Card will be debited from Account XX428 within 12 hrs. Please keep sufficient balance in your account.

        I request to cancel the expression services as i wish to avail the existing basic debit card services only which i am having currently.
        I opened a salary account with ICIC one month ago.and i personally didn't raise any request for the expression debit card.

        Plese cancel the expression services and charges asap.
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16igz) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          shraddha sangole
          Nov 2, 2020
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          A fraudulent transaction has been done from my account for amount of Rs. 1699/- The transaction remark starts with "IIN/I-Debit/SI CPPAST".

          If multiple such transaction complaints have already been issued, why can't the back solve such problems and instead risk people's money.
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16ihe) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            P
            Pankaj Prakash Shelar
            Nov 2, 2020
            Resolved
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            Resolved

            Hi My Self Pankaj Prakash Shelar,
            Having Account No.[protected]
            At your icici bank ..

            While opening account I was been forcefully given Demat account free of cost with annually free maintenance which I had not used for a single time also ..After not using long time also still they are continuously deducting my Money saying maintenance DMC Dp charges Rs826 ..till sep 2020 .
            +1 photos
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 02, 2020
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              P
              PONNAIYAN M
              Nov 2, 2020
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              Address: chennai

              I have been deducting charges for last three years, but i dont know why ?
              i dont know when my demat account openned.in this hard situation also i am paying all my icici credit card dues on time .

              on 27th Oct' 20 rs662.52 has been debited for DMC/[protected] dp chgs till sep-20

              on 02 Nov'20 rs 163.48 has been debited for [protected] dp chgs till sep-20

              please refund atleast this year charges above mentioned, on 02 Nov 20 i received 400 rs from my friend, immediately got debited of rs 163.48 without my knowledge, No msg too.

              i am requesting you to refund the above charges immediately. also suggest me how to close this demat account
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Anish Ansh
                Nov 2, 2020
                Resolved
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                Resolved

                Address: Icici bank, shop no 11 and 12, balewadi high street, link road, balewadi, pune, maharastra,411045

                I am going thorugh issue, but no solution from ICICI bank, they always hung up my call with no solution in my bucket, bajaj is claiming that this is not done by them but by Icici Bank itself, i have lost somewhere around 16k just because of this, Someone please come up with a solution, why this charges are putted on me whenever i fill my account with any amount of money, Rs.6 to Rs, 700 is always deducting, i am fade up with this unwanted debits

                Mail- [protected]@gmail.com
                +4 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 02, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                View replies
                My amount has been debited 509 rs twuce aa saying Nach_AD-rtn charges...

                Kinfly refund my amount as irnis fraud.

                Nach ad rtn chrg bajajfin - Comment #3787862 - Image #0
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                Priya Pardeshi's reply, Jan 14, 2021
                590 rs amt debited
                I'm also charged for four times of Rs 590 each, in my ICICI Bank account. Kindly help me to get refund.
                My email is [protected]@gmail.com
                Reply
                Please amount refund.i am poor family

                Nach ad rtn chrg bajajfin - Comment #3847723 - Image #0
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                  S
                  Satyam Garodia
                  Nov 2, 2020
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                  Resolved

                  Rs 826 has been deducted from my account. I have not initiated any demat account opening with the bank.

                  I want my money to be refunded.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hdc) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Kunduru Meghanath
                    Nov 2, 2020
                    Resolved
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                    Resolved

                    An amount of RS 1899/- deducted from my account unauthorised manner to IIN/I-Debit/SI ONEAST. Please resolve the issue and send my money back.

                    Txn of INR 1, 899.00 done on Acct XX375 on 29-Oct-20.Info: IIN*I-Debit*S.Avbl Bal:INR 3, 522.61.Call 18002662 for dispute or SMS BLOCK 375 to [protected]

                    IIN/I-Debit/SI ONEAST
                    /[protected]/[protected]/
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 02, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16ii0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
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                      S
                      S.K.Sundararajan Krishnaswami
                      Nov 2, 2020
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                      Resolved

                      I have not been noticing because, i was never notified, only today, looked at the statement and got shocked.

                      DP charges DMC this is for the share trading, this facility was supposed to be free, I do not know, why they said, it is free, and they have been deducting.

                      There was no notification for these deductions, and no person has answered my call responsibly with regard to this.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hdj) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sunita2204
                        from Powai, Maharashtra
                        Nov 2, 2020
                        Resolved
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                        Resolved

                        Auto debit from my account VSI WWW MONEY - 999 deducted

                        AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

                        OTP for the transaction was also not asked for approval, how was the transaction approved?

                        Only support that is to block the account?

                        Please share this complaint with the respective teams and share the required information with...
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                        V
                        Vivek Saraf
                        from Gurgaon, Haryana
                        Nov 1, 2020
                        Resolved
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                        Resolved

                        Address: ICICI Bank Ltd. Bhiwandi Branch, Mumbai

                        ICICI Bank is not helping on waiving-off the outstanding of the Credit Card which was expired and blocked by the bank itself, even post escalating to their ombudsman there is no helpful response till date, it has been more than a year I am receiving bills every month since November, 2019
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eyv) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          Vijay K Parashar
                          Nov 1, 2020
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                          Resolved

                          Address: Ahmedabad

                          I Apply for amazon pay ICICI Credit card and it was approved.
                          and received confirmation of shipment through Kerry indev Logistics, but after some days I search for my shipment at Indev side that shown my shipment reverse to consignor due to consignee shifted.
                          But I am not shifted anywhere and also I am not received any call or Messages from Kerry about my delivery.
                          So Kindly look into this matter or redispatch my credit card ASAP.
                          Application Number :[protected]
                          Contact Number : [protected]
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eyy) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            Kavita Kavi
                            Nov 1, 2020
                            Resolved
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                            Resolved

                            Rs 116.82 has been deducted from savings account as RwdFee/3009421/210920+GST. Kindly provide clarification.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eys) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sai GaneSh ChiNta
                              from Hyderabad, Telangana
                              Nov 1, 2020
                              Resolved
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                              Resolved

                              Address: Gachibowli

                              688.33 rupees has been deducted from my account as DMC/INXXXXX DP CHGS TILL SEP-20. I have never used my demat account till now.

                              They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                              When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16eyx) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Y
                                ysv raman
                                Nov 1, 2020
                                Resolved
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                                Resolved

                                Address: g3,ayyappa towers srinagar, allurisitaramarajustreet, srinagar colony

                                Sid i am having central bank account [protected] had transferred money in
                                ICICI account but it is credit into icici account then I planned to transfer my amount from icici to sbi account but it had not transferred immediately it had been debited to icici credit card now how recover my icici amount from credit card account give suggestion
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 02, 2020
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hbi) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  sucri
                                  Oct 31, 2020
                                  Resolved
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                                  Resolved

                                  On 29th of October 2020, I received an email from icici stating there was a transaction from my debit card for Rs. 7999. Since I was sure I had not done any transaction, I logged in to online banking to check what the transaction was about and found that it was from a remark (MIN/GOOGLE). While looking at my account statement within a span of 2 mins, there have been nine transactions recorded amounting to (Rs. 100 each) Rs. 900 in total. And all these transactions were suspiciously from (MIN/GOOGLE). So I have lost about Rs. 9000 on the same day within a span of 5 mins.

                                  I have lodged a complaint on the icici website and unfortunately, I have not even received an acknowledgement for the complaint. Kindly assist and initiate refund.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16f99) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    venugopalnayani
                                    from Hyderabad, Telangana
                                    Oct 31, 2020
                                    Resolved
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                                    Resolved

                                    ICICI Safety Bonds October 2000 (Tax Saving Bonds ) were allotted in respect of Nayani Veena Hemantha and Nayani Sri Bhavana on 16Oct2000 and details are as below. I have forwarded couple of mails at [protected]@icicibank.com, [protected]@icicibank.com since 28Aug20 for redemption procedure but no response till date (31Oct20).
                                    1. Nayani Veena Hemantha / Bondholder no.[protected] / Certificate No. 45473 & 45474
                                    2. Nayani SriBhavana / Bondholder no.[protected] / Certificate No. 45475 & 45476

                                    It is further requested that all future correspondence be made at the below mentioned address.

                                    In Case some procedure is to be followed for redemption, Kindly advise the procedure to be adopted

                                    Thanking you in anticipation and with regards

                                    Regards

                                    Venugopal Nayani,
                                    Phone # [protected] & [protected]
                                    Flat # A-1205, Fortune Heights, Madinaguda,
                                    Miyapur Post, Hyderabad - 500049,
                                    Telangana State
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16f9h) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      abhishekg_
                                      Oct 31, 2020
                                      Resolved
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                                      Resolved

                                      Address: B-103, Urban Homes, Uttareshwar Temple Road, Kutwal Colony, Lohegaon

                                      RS 826.00 has been deducted from my account, as dmc/ dp chgs till Sep-20, on 27-Oct-2020. I did not get any message regarding this deduction ! Proper explanation is expected on this.

                                      FYI I do not have any demat account in ICICI Bank.

                                      We trust ICICI Bank and so we maintain our accounts, but deduction of amount from customer account without customer notice is not good. I can see n number of same complaints from ICICI Bank customer. Proper explanation is expected on this

                                      Hope will a proper positive response on this issue.
                                      Aug 15, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 02, 2020
                                      ICICI Bank Customer Care's response                                       Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16hdx) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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