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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 313

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N
nimit dubey
from Bengaluru, Karnataka
Jan 19, 2021
Resolved
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Address: mig 24 new chayan colony near pragyan school old itarsi

Dear team,
my account xx810 has been creadit with 2000 on 18 jan and
Money did not come out of ATM machine and was cut off from account
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Jan 19, 2021
Updated by nimit dubey
my account xx810 has been creadit with 2000 on 18 jan and
Money did not come out of ATM machine and was cut off from account
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1albm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    shilpa janardanan
    from Pune, Maharashtra
    Jan 19, 2021
    Resolved
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    Resolved

    I ordered a washing machine in October which had cashback offer to be received within 90 days. However i have not received it yet
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aivw) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Reena Meena
      from Ahmedabad, Gujarat
      Jan 18, 2021
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      I made purchase of rs 1247 from lifestyle through icici credit card there was a offer of 10% cashback but after 2 week my cashback not showing my statement
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        Azzu Mnk
        from Delhi, Delhi
        Jan 18, 2021
        Resolved
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        Resolved

        Address: Parashuram nagar, Ramagundam

        Iam azeez 496 rupes deducted from my ac.

        I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.
        I need justice and my money back immediately.

        Thanks
        Azeez
        [protected]
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aix7) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mahavirsinh Vadher
          from Mumbai, Maharashtra
          Jan 18, 2021
          Resolved
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          Resolved

          Address: JAMNAGAR, GUJARAT-361008

          I have been charged rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
          I don't need expression debit card as i already have basic debit card..
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aiw0 ) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aiw0 ) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            I
            Irshad45
            from Noida, Uttar Pradesh
            Jan 18, 2021
            Resolved
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            Resolved

            I have applied ICICI Credit card & submitted my documents 30-dec-2020. but my card not delivered yet. neither I have received any information by your end. I have not received any SMS or Email regarding the same.
            I am unable to check the status online. neither customer care call centre. how can I know my card status.
            ICICI Representative called me for ICICI credit card. but now she denied to tell me about anything regarding the status of my card, neither pick my calls & replying messages
            there are almost 18 days left. how many days it will take to delivered.
            Details are mention below
            My 13-digit Credit Card Application number –[protected]
            Date of submission of application – 29-Dec-2020
            Date of submission of documents – 30-Dec-2020
            Mobile number – [protected]/[protected]
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 18, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team 
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              R
              rkrao300
              from Delhi, Delhi
              Jan 18, 2021
              Resolved
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              Resolved

              Address: Dharuhera, Haryana

              Dear team,

              I have been incorrectly charges by Rs. 20000/- ( twenty thousand) as debit adjustment on fastag FOR MY TRUCK RJ32GC4337 on 1st January. It is a wrong deduction made unnecessarily by the bank. Kindly find below the transaction details:-

              01/01/2021 17:50:27 ADJUSTMENT Debit Adjustment through BILLDESK Payment -20000

              Customer Login ID- rajesh123

              1/1/2021 17:50 ADJUSTMENTS Adjustment 'N/A -20, 000.00 Approved 409148
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 18, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahq6) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team 
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                A
                Abhinit
                Jan 18, 2021
                Resolved
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                Resolved

                Address: Shree balaji sales depot, agrasen road, Siliguri

                I have been issued one icici only vimal vaatsalya bond money multiplier
                Bond-private placement series r/bpn/99/1 face value of which rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 28311 to 28320, 28351 to 28360 & 68490 to 68499
                Assam sales corporation - agent : reliance industries limited (Textile division). No. Of bonds - Thirty and distinctive nos mentiones. After mailing [protected]@icicibank.com they asked me to send the bond along with some documents to
                3i Infotech Limited, International Infotech Park, Tower no 5, 3rd Floor, Vashi Railway Station Complex, Vashi, Navi Mumbai 400 703. I have sent the same to the address and also mailed the postal details of the same in same mail address on 31st December 2020. I received a mail from the same mail address to check status of bond and documents delivery next week and i am mailing for checking the status for the same since 9.1.2021 but there is no revert from you since then and i am worrying whether you have received the same or not. You can check a string of mail from [protected]@rediffmail.com for confirming the status but not a single revert have been received from your side
                Regards
                Suresh Kumar Agarwala
                Ph [protected]
                Mail address [protected]@rediffmail.com
                Aug 14, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 18, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
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                  M
                  Mohd Sazid Ansari
                  from Nakur, Uttar Pradesh
                  Jan 18, 2021
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                  Address: icici bank

                  I have order redmi note 9 pro on exchange 9699 with 100rs pickup charge
                  i have cancell my order due to some reason and amazone refund my amount but still not received in my account only 100rs pickup charge refund but still 9599 not received
                  amazone refrence id Refund Reference # 74766511007100073528164
                  74766511007100073528164
                  order date 05/01/2021
                  refund iniseated date 7/1/2021
                  please proceed my refund

                  thanks
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 18, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahqj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
                  Jan 19, 2021
                  Updated by Mohd Sazid Ansari
                  [protected]

                  Account holder's name :- MR.MOHD SAZID ANSARI
                  Verified Support
                  Jan 19, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team 
                  Jan 21, 2021
                  Updated by Mohd Sazid Ansari
                  icici any agent or worker still not give me any information or call me back i am feeling very poor service with icici
                  icici cheat with me
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                    D
                    DINESH DNA
                    from Mumbai, Maharashtra
                    Jan 18, 2021
                    Resolved
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                    Resolved

                    RS.199 got debited from my account.Neither had i done the transaction nor did i get any OTP for this. Duno how it happened. Could you Please assist me in this
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ahqk) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team  
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                      S
                      SuryaprakashR
                      from Mumbai, Maharashtra
                      Jan 17, 2021
                      Resolved
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                      Resolved

                      Address: Delhi

                      Without my consent, rs. 2500 has been deducted from my account on 31/01/2020 to 'dr. Tran for funding a/c.
                      I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                      This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 18, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team 
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                        G
                        gopal h r
                        from Mumbai, Maharashtra
                        Jan 17, 2021
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                        Address: Maharashtra

                        Why does the fast tag have to charge security deposit which is unneccesarily blocking publics money. Just we have to maintain balance and keep on recharging time to time.
                        Please remove the security deposit as soon as possible which pinches a lot for the unneceesary transaction. Also the fast tag issuance fee must not be there . So for applying for a new fast tag card you have to pay rs 500 and we just get 150 as balance.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1afvy) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          ajaydce04
                          from Delhi, Delhi
                          Jan 17, 2021
                          Resolved
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                          Resolved

                          Address: NAJAFGARH,NEW DELHI-110043

                          I purchased a second hand car and the first owner (Anurup Gupta, Cust. Id :[protected] of car was using ICICI bank fastag, which was blacklisted. First owner closed his fastag account, but the bank did not removed it from blacklist with NPCI (Govt authority).
                          Unaware of all these, after purchasing this car, I purchased a new ICICI fastag with Customer id : 12534407.I recharged it by 1400/- but find my new tag also blacklisted and without serial number. I placed a request of blacklist removal on 20/12/2020 (complaint no. [protected]).

                          After that I called on call centre of icici bank fastag helpline number 100 times. But these people kept my vehicle DL10CK5779 in blacklist. They closed old account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fastag is not possible. I want to activate new tag but unable to do so due to very poor service from ICICI bank.

                          This is the personal vehicle and from 15th feb 2021 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible.

                          Ajay Shokeen,
                          [protected]
                          [protected]@yahoo.com
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 17, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sumit Sircarr
                            from Kolkata, West Bengal
                            Jan 16, 2021
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                            I'm an ex-employee of ICICI Bank emp I'd - 333408 and I want to withdraw my PF but the ICICI Bank Alumni site is not responding from the last few months. I have already checked it in the EPFO site with my UAN no. but there is no data available for my EPFO passbook and the EPFO site told me to check with the employer about the issue. So, I'm here to submit a complaint regarding this issue.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Radha Shukla
                              from Noida, Uttar Pradesh
                              Jan 16, 2021
                              Resolved
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                              Resolved

                              Name Radha Shukla

                              Today i found ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by paying some money.

                              Let me explain how they manage to take your money under some pretext.

                              Few days back some one called me and said they are calling from ICICI ( At that stage i even had a doubt whether they are really from ICICI or some fraud, so i wanted to get away as soon as possible) He was speaking at super fast speed talking about some scheme. In between he kept asking me whether it is clear to me. I am so bored and only way i could get away from him is to say " it is clear' At no stage he said that i have to pay Rs 1899, nor i said at any stage that i am willing to join in any scheme,
                              Then few minutes later some one called me and asked whether i had understood . So i said it is clear. That is all .

                              after few days i found today that money is deducted, and citing the above incident as my consent.
                              It is beyond my comprehension where i consented to join any scheme.

                              The customer care agreed to withdraw my name from scheme and they will intimate me in 6 working days. i wonder what would have happened if i had not seen email or saw it after a few days.

                              My complaint is
                              1) ICICI intentionally spoke in such a manner to make the victim to say something .
                              2 they never said explicitely that rs 1899 is the fee for the scheme.

                              3 ) Though i had not agreed to join any scheme, i could have agreed also if the scheme is just a benefit, without any payment from me. And same scheme i could have refused to join if the details of payment is made clear.
                              So the way they treat as my consent is nothing short of cheating the customer. If they are so honest they could have sent an email about the scheme and attach a agreement paper or ask me to transfer the money.

                              4) how any bank can deduct money from ioanyone's account without the real consent either through system or through some paper.
                              I wonder whether it is allowed in the Indian banking law.!

                              5) If the bank is sure that i made the consent then let them show any of the voice recording of their chat with me.
                              regards
                              Radha Shukla
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 16, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu4) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
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                                Vamshidonthula
                                from Kodar, Telangana
                                Jan 16, 2021
                                Resolved
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                                Resolved

                                Address: Icici bank, tech mahindra branch, Hi tech city,Hyderabad

                                Hi am donthula vamshi, icici customer they deducted 590/- from my account with out any intimation and cal and statement shows as ecsrtn charge how can they deduct amount without any intimation

                                Regards,
                                Donthula vamshi
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu3) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team   
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                                  Kavya Belavadi
                                  Jan 15, 2021
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                                  My account has been debited by MAB charges many times since SEP20 (3 months). I don't have any mail informing about these MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about the change of balance system, hence any deduction from account for the same is totally wrong. And i checked the MAB required in my account and it says Rs.0.00
                                  This is horrible for me. Request you to look into this on priority & revert my money. As ICICI has no privileges to deduct my money without any intimation.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 16, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu1) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team   
                                  Jan 16, 2021
                                  Updated by Kavya Belavadi
                                  I have emailed to customer care and received reply as below from Icici customer care service:

                                  "Your account status has been converted to General Savings Account, as your salary has not been credited into the account for a period of 3 months and more.
                                  For General Savings Account the MAB to be maintained is Rs. 10, 000.00."

                                  My complaint is:
                                  1.Before deducting the money in this case a bank should notify the customer.
                                  2. Why bank Converted salary account to savings account without getting approval from the customer?

                                  This transaction is done without notifying me and it is uncceptable. I need refund for this.

                                  And ICICI lost all the trust and I am feeling like account is not safe as everything is happened without notifying me!

                                  Thanks.
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                                    Victor Khonglah
                                    from Mumbai, Maharashtra
                                    Jan 15, 2021
                                    Resolved
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                                    Resolved

                                    I recently applied for Credit Card with ICICI Bank based on their own offer along side Amazon shopping. After due process and document verification, I was denied the card. Upon enquiry, the Bank refised to state the reason for rejection of the application. I wish to clarify the following facts-
                                    1. I have never defaulted on any loan
                                    2. My savings bank account balance is more than sufficient
                                    3. My monthly salary is 1 lac plus ( proof attached)
                                    4. I have only 1 loan, i.e. car loan with outstanding of Rs. 17, 000/- only
                                    5. I am a salaried individual serving in Government, having salary account with SBI Laitumkhrah Branch since 2008
                                    6. I have 18 years of service left
                                    7. CIBIL score is 735/900 as on 31/12/2020 ( report attached)

                                    Based on the above mentioned facts, I am hereby putting this query to ICICI Bank as to why my application was denied? And to disclose the modus operandi of rejection/ acceptance.
                                    Regards
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 16, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aetw) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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                                      Rajendra Barick
                                      from Mumbai, Maharashtra
                                      Jan 15, 2021
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                                      Hi there

                                      I had applied for lifetime icici platinum chip credit card on 02nd January 2021. Executive visited on 5th Jan 2021. The verification officer came and collected all the necessary documents and also showed me on app that I will get lifetime free platinum chip master credit card. I got the message today stating that my card application has been approved and to my wonder I checked under imobile app, it is showing HPCL credit card, which I did not approve. This is not the card i have authorized. I am not able to get any support from their cc number[protected].
                                      Please help me cancelling this HPCL credit card.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1acsy) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Still not resolved, no one contacted nor replied to my email...
                                      please check the attachment for the proof, who authorize them I did not authorize HPCL
                                      Thank you, got resolved (got the promised card) but it is still showing hpcl under imobile app, there's some mistake at the software team or some kind of technical error that need to be rectified.
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                                        M
                                        Mohit1410
                                        from Ghumarwin, Himachal Pradesh
                                        Jan 15, 2021
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                                        Address: Wagholi, S.k viola 102 wagholi, pune india

                                        My account has been detected by ₹999 by saying VSI/AMAZON STAN. I have never done any transaction like this nor I have received any OTP for this transaction. Please help me to resolve this issue. I have attached screenshot of my passbook for your reference. Thanks in advance.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team 
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