ICICI Bank Complaints & Reviews

Due to ongoing Supreme Court order last month I did not make the EMI payment for personal loan and when called to the bank about moratorium extended by court.

Customer Care representatives asked me to make the payment or to wait for message till the update from bank.

I did not make the EMI payment so this month I got charged 940 with 2 auto debit failure applied along with EMI.

So, I visited the bank for the charges to be removed to pay the EMI they made me visit 3 to 4 times and now they are saying they cannot remove the charges.

In addition, I have been charged Rs.300 for credit auto debit failure.

During pandemic normal life of common people has gone for toss.
ICICI bank is interested in making me money at the cost of others.

Very poor service in deposit area..teller also slow handaling for any custumer.i m waiting after 30 min not completed my money deposit.its not good..

I raised complaints dispute transaction done 10 months back over my debit card having account number[protected] around 55000 Rs and icici Bank mention we are in waiting with merchant and update you soon, And after 10 months later bank comeup with 82000 Rs due amount by adding late fee and intrest that not part of solutions and now he block my all amount and transaction and account and forcing me to give all amount that he generated by give me time which is not acceptable, Even I was got fraud I asked icici team I will to get rides this problem by giving you actually dispute amount of 55000 because it's will make my life hell. Still ICICI bank not give me any middle solutions and forcing me to give amount by deduct 20000 Rs from my account and make my account in negative balance -62000 not picking my phone after 2 hours waiting time. Please provide me good resolution ASAP

I purchased mobile of rupees 45999 on 18th Oct 2020 18:49 PM.
Due to some EMI calculations, I immediately told to cancel. So he gave me a void slip and informed that the amount will be credited back. On 19oct 2020 around 2 AM I contacted the ICICI customer care and they told it will be reflected back within 24 hours. But it was not done. I call again it was told that within 48 hours after transaction it will be refunded, still it did not get credited. Today I called again, they told service request has been raised and asked me to send the void slip to customer.[protected]@icicibank.com with 16 digit credit card number, and it will be resolved in 7 weeks.
I request consumer board to help me in this matter, as 7 weeks is a very long time and even if amount is not refunded I need to pay the bill after generation as they told me clearly.

Reversal of Late Payment Fee and Interest

Ref: Credit Card No. xxxx xxxx xxxx xxx

Dear ICICI,

This email is in reference to the late payment fee and interest charged to my credit card. The dated of the charge is 12/10/2020. I have paid the due amount as on 08/10/2020 same has been debited my account and credited in to my credit card account, however your representative told me that due payment received on 12/10/2020 that is the reason they charge me for late payment. Thus, I request that you kindly waive the late payment fee and interest charge, for not reflecting in your credit card statement. it was impossible for me to make the payment.
I have already paid Rs.5760 through mobile banking.
I look forward to receiving an email confirming you have waived the charges.

Cordially,
Mohd Qamar Sayed

Last 10 Transactions
Detailed Statement
More Options
20 Oct '20
ECSRTNCHGS051020_SR[protected]GST

19 Oct '20
ECSRTNCHGS031020_SR[protected]GST
555.10 Dr

19 Oct '20
ECSRTNCHGS051020_SR[protected]GST
144.90 Dr

there are more cases can i get a proper solution or answer

There is been amount that is being debited from my account even if i keep 1rs its being debited without my conscience i dont know the reason.

For last 20 days I have been following with the Home Loan representative in ICICI Bank Branch, Airoli, Sector-19, Navi Mumbai, and I was been told there is no clarity on process to accept the application of moratorium based on 15th September RBI guidelines and ICICI Bank is still working on same.Yesterday when I again visited the Airoli Sector-19 branch I was been instructed I need to connect with Customer care team and they have the new process to accept the application, however when spoken to customer care they instructed they still don't have the process and Branches have the option to accept the application, hence i revisited the branch and made both the team talk to each other Customer care and Bank Home Loan representative, which then was concluded there is still no process or guideline from ICICI Bank Management to accept the application for Moratorium based on new RBI rules.
Post this I had word with Anil Gavli Branch Manager Airoli Sector -19, and Ranjan Karode Regional head for Home Loan Navi Mumbai who ensured will get back to me with what is the revised process of application submission.
I have still heard anything from you.
As per RBI the end date to apply for Moratorium is 15th December, as ICICI Bank still doesn't have a process in place to accept the application timeline for ICICI bank should then be extended and my application should be considered.

In februrary i try to withdrwal 4000 ruppies from my account but mony not withdrwal and decucted from my account
after complain in ICICI costumer care they told you have withdrwaled money
So i ask for CCTV futage during withdwral, bank is not providing any evidance and meanwhile lockdown started and ICICI costumer care not respond
9 month gon but no responced from ICICI bank

I have been mailing to know the details of the following bonds and there has been no reply despite multiple reminders.

Please let me know the details at the earliest.

Bond Holder No. Certificate No. Series
[protected] 56338 TAX SAVING BOND-022002-TSB-ONE
[protected] 56340 TAX SAVING BOND-022002-TSB-ONE
[protected] 56339 TAX SAVING BOND-022002-TSB-ONE
[protected] 56341 TAX SAVING BOND-022002-TSB-ONE
[protected] 293009 TAX SAVING BOND-022000-TSB-TWO

I am using ICICI Bank Credit Card. I am unable to reach their Customer Care while trying many times to resolve my problem. After selecting the required menu on Voice Call it say "Thanks for calling ICICI Bank" and call disconnected. Further, their team do not respond to Emails. The Chatbot they have created is irritating and does not resolve the problem. Further, the executive on Live Chat also disconnected saying some issue related to server....

Incorrectly charged Rs 236 - Error message in application and net banking "No card linked to this account number", when trying to access debit card details and statement. Forced to click on reissue card. I have been charged now for the technical error of the bank. I even tried to contact customer care number and they have no clue why that error occurred, but instead are putting the fault on me that I chose to re-issue the card. I chose 'reissue...

My account was debited Rs.199 for no apparent reason. The following message was received:

Txn of INR 199.00 done on Acct XX535 on 13-Apr-20.Info: VSI*AMAZON ST.Avbl Bal:INR ____.Call 18002662 for dispute or SMS BLOCK 535 to [protected]

I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved. This incident already occured once last year after which I blocked my card and had to pay for a new one. I don't want to do this again and again. I want my present account and card secured and a refund.

I am Diwakar Bhargava, I do not have any account in ICICI, but from last few years I am getting calls asking if I am Albirt Anthony, I have been trying to convey them to change the database but there is no action been taken.

My cell no is [protected], and this registered to my name Diwakar Bhargava, I do not know who this Albirt Anthony is and why I am getting different calls.

Hi team,
I am complaining about the ICICI collection executives . After transferring my calls for about 45 mins to one department to other they said we can not help you with removal of lien and icici employee only promised that lien will be removed from my salary account. At least they should not provide fake information to the customer just for their incentives. This is just a fake bank and would highly recommend to close everyone...

I request you i mobile application error is coming cash deposit and money transfer problem. The i mobile app always says sorry the could not connect our system. please help me sir.

I hope you don't disappoint me

My icici bank account is deducted with recurring transactions of rs.410 and rs.80

Please escalate

I have applied for credit card in March. I did not receive the credit card till now. I request ICICI Bank to redispatch the credit card.pls help me. Thankyou

Today i want to transfer money from ICIC bank which using for only salary to other bank account which use for all the online and atm transition.

I have open ICICI bank account online almost 3 months back for getting my salary credit . Because my organization told me need ICICI bank account compulsory for salary.

With out any notification ICIC bank blocked/frozen my account i cant transfer any money to my other account which are going to deduct home loan EMI from next month.

Need bank unblocked my account as soon as possible also i try to contact ICICI bank customer care team but the are not helpful.

My ICICI bank account number :[protected]

I put my card into temporary block status through self help site. Now i am not able to login to unblock it.