Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 316

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Parth Fanse
from Powai, Maharashtra
Jan 7, 2021
Resolved
Report
Copy
Resolved

Address: ICICI bank aatamjyoti branch karelibag

One day ago deudeuct my rs 1899 from my ac & 1 year ago deudeuct my rs 1899 but not inform mi so i request to cancel my ppl/wpp plan and refund my money
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    SindhuDas
    from Bengaluru, Karnataka
    Jan 7, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi,

    I have received a Fastag Customer id when I bought a new car. But when I am trying to register with Customer ID & DOB it sends an OTP to a mobile number. I have not received the OTP.

    Even the 2 customer care numbers[protected],[protected] do not work.

    How do I register and recharge the Fastag?

    Regards
    Aug 20, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 08, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19yvy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      vajgoti
      Jan 7, 2021
      Resolved
      Report
      Copy
      Resolved

      Team ICICI,

      I have tried to recharge on 02-01-21 my Fastag by etoll application amount has been debited (my CC and two separate UPI accounts for the sum of 3500 in four transactions) but never credited to my Fastag account, below are the details.

      FASTAG registered mobile number [protected]
      Fastag ID: MABL351
      1007.50 by HDFC CC Time 16:48
      500 by UPI[protected] Time16:52
      1000 by UPI[protected] Time 17:38
      1000 by UPI[protected] Time 18:18

      Please advise me how to get my money back for all these transactions and to keep any one of the transaction true to the wallet out of 4, also I have tried to recharge again but some error message is coming.

      Thanks & Regards
      Gaurav
      Aug 10, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 08, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19yvt) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        rajiv.mishra23
        Jan 6, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: SONIA VIHAR DELHI

        My account has been debited for 4373+4373=8746 dt 01/01/2021, and there is no notification from the bank .For the same either no sms or email. I request you to refund amount in my account.

        A/c=[protected]
        rajeev mishra
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          Tinkal@1996
          Jan 6, 2021
          Resolved
          Report
          Copy
          Resolved

          This is totally fraud done by icici bank I have been debited 2000 without knowing me...I did not subscribe any 3rd party activitys then how my account is debited such fraud money...Bank isn't responding me even not able to communicate with customer care they just discontinuing the call..
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team   
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Anjali Ladiwal
            Jan 6, 2021
            Resolved
            Report
            Copy
            Resolved

            I would like to bring it to your notice that, the amount of rs169/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 06th Jan 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
            Aug 23, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 08, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team  
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              khyati.rana
              from Powai, Maharashtra
              Jan 6, 2021
              Report
              Copy

              Address: India

              Rs. 3540 has been deducted as part of NACH_AD_RTN_CHRG since last 7 months w/o any notification. Am not aware what are these charges. Please refund the same in my account ASAP!!!
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19vem) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team 
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                VimalShukla496
                Jan 6, 2021
                Report
                Copy

                Address: Hyderabad

                Hi Team,
                Could you please help in refunding my money which got deducted as surcharge without prior information.
                Deducted without any info: 54.54rs
                Date : 6/1/2021
                Description : 3/1/2021 mcc4112.

                Name : Vimal Kumar Shukla
                [protected].
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7m) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                3 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  JaspreetKaur94
                  Jan 6, 2021
                  Report
                  Copy

                  I withdrew Rs.5000 from PNB atm and the money immediately deducted from the account but the machine showed that the transaction has been failed and no cash came out of the machine .. it’s been 6 days now, I haven’t received my money back..
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u80) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    I
                    ishakuki2001
                    from Delhi, Delhi
                    Jan 6, 2021
                    Report
                    Copy

                    Address: 9A-Phelphs Building Connaught Circus, New Delhi -110001

                    Hi, My account has been debited for almost inr 1350.00 under POSDEC-CHG charges and there is no notification from the bank for the same either through SMS or by email. I request you to please reverse these charges
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u88) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      Jikks123
                      from Delhi, Delhi
                      Jan 5, 2021
                      Report
                      Copy

                      Address: Jayanagar, palakkad

                      It's ben almost 1 month. The card is not delivered yet. I might be required to travel soon and do thave the fast tag card.

                      Why is it taking so much time?

                      Also I can't login to the site with uid (a19p09) as mentioned in previous complaint

                      I was required to send a email..but to which id it's not mentioned

                      The toll free number is also not working
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jan 09, 2021
                      Updated by Jikks123
                      No updates
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sanjay Ameta
                        from Powai, Maharashtra
                        Jan 5, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Atul 1st gate ,opp bholanagar school, poultry farm road ,valsad ,Gujarat

                        Hello,
                        I had added money to my NPS account on 3rd January but still, it's not showing in my NPS account.
                        Jan 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u7v) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Vijayaguru
                          Jan 5, 2021
                          Report
                          Copy

                          I have charged 819.20 as DP CHGS TILL Nov-20 on January 1 2020 please look into it and revert the amount back.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u82) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kadengal Madhusoodhanan
                            Jan 5, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: ICICIFASTAG, MUMBAI

                            My Fastag account No: 12424397, linked with vehicle No: MAT491020L6B01049. On 15th July 2020 I have recharged an amount of RS. 200.00 through my SBI debit card and an amount of RS. 200.80 has been debited from my SBI account, as per the bank statement this amount has gone to "OTHPG 343604, ICICIFASTAG, MUMBAY, so many times I contacted/ made complaint to the bank regarding this issue but no response from the concerned authorities and till date the money has not credited to my icicifastag account.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 06, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u8o) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Anita Pankaj Patel
                              Jan 5, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              From long time I'm trying to call ICICI customer care number ring is going properly but no one is paying up no one is talking even the system generated voice is also not coming I need one payment to be stopped on urgent basis but no option available to resolve such issue.
                              Aug 26, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 05, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19ryk) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rahulkumarsinghaniya9
                                from Powai, Maharashtra
                                Jan 5, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Dear Sir,
                                Greetings!
                                I have been charged rupees 588.82 for "Expression Debit" card which I am sure I never applied. The money was debited from my account without my consent or confirmation. There is no option for canceling the above mentioned "Expression Debit" and I am not in need for another debit card since the current one is working fine.
                                Requesting an urgent assistance in this matter
                                Regards,
                                Rahul Kumar
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 05, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pattu subha lakshmi
                                  Jan 5, 2021
                                  Report
                                  Copy

                                  I dont know why rs.1, 494.16 has been deducted from my savings account.
                                  EBA/NSE N 2021002/[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19u8t) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Preeti Shashi
                                    Jan 5, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: C-2, Saurav Towers, E - Block, Block C, Vaishali Nagar, Jaipur, Rajasthan 302021

                                    I am Preeti Kumari Shashi, I have a saving account in ICICI bank, RS .1899 debited from my ICICI bank account on January 4th 2021. Rs.1899 debited from my ICICI bank account on January 4th 2021 through debit card. Then i have found the transaction message it written that IIN*I-Debit*S. I have just googled this keyword and i have found that lots have the same issue.
                                    ICICI bank has debited my money without any prior written approval by me.And ICICI bank done this fraud to thousands of the customer.
                                    Please justify me and also that some strict action on ICIC bank because it is the scam of little money but impacted on the large number of customers.
                                    Very disappointed from this incident. Kindly resolved this issue withing a week.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 05, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19s0d) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      jalebi321
                                      Jan 5, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: lucknow

                                      Unauthorised cash withdrawal done from my Sbi bank account through Atm for rs 20000 today morning, when I was in my home town faizabad and withdrawal the amount at lucknow gpo location which is far is approx 120km. I have my Atm card, and withdrawal through my Atm clone by the fraudulent person.

                                      transaction details
                                      Name - aditya srivastava
                                      bank-Sbi
                                      bank branch- civil linea branch ayodhya
                                      account no-[protected]
                                      transaction date-4/1/2021
                                      time- 8.40am
                                      transaction id[protected]
                                      amount-20000/-
                                      Atm no- [protected]
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 05, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team 
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rakesh Punjani
                                        from Delhi, Delhi
                                        Jan 4, 2021
                                        Report
                                        Copy

                                        Address: HOUSE NO. 279, SECTOR -11/D, FARIDABAD-121006

                                        On going through my CIBIL report, I have observed that my cibil report is showing an overdue of RS. 24209/- on the credit card issued on 15.06.2009. I need to settle the same as per the following details:-

                                        Name : Karam Vir Arya

                                        Date of Issue of credit card: 15.06.2009

                                        Pan No. :AGQPA1761Q

                                        Date of birth: 01.02.1961

                                        Mobile No. [protected]

                                        Please arrange to settle the same and advise me accordingly.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a19s5s) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit