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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 315

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P
Priyank Pateld
Oct 20, 2020
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Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051

I request you i mobile application error is coming cash deposit and money transfer problem. The i mobile app always says sorry the could not connect our system. please help me sir.

I hope you don't disappoint me
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15k54) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Piyush Mandot
    Oct 20, 2020
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    Resolved

    My icici bank account is deducted with recurring transactions of rs.410 and rs.80

    Please escalate
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15k55) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sai@pavan
      Oct 20, 2020
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      Address: Yerrabalem, mangalagiri, door no:11-699/9

      I have applied for credit card in March. I did not receive the credit card till now. I request ICICI Bank to redispatch the credit card.pls help me. Thankyou
      ICICI Bank customer support has been notified about the posted complaint.
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        V
        vishalnes
        from Mumbai, Maharashtra
        Oct 20, 2020
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        Resolved

        Address: Kamothe panvel , Navi mumbai

        Today i want to transfer money from ICIC bank which using for only salary to other bank account which use for all the online and atm transition.

        I have open ICICI bank account online almost 3 months back for getting my salary credit . Because my organization told me need ICICI bank account compulsory for salary.

        With out any notification ICIC bank blocked/frozen my account i cant transfer any money to my other account which are going to deduct home loan EMI from next month.

        Need bank unblocked my account as soon as possible also i try to contact ICICI bank customer care team but the are not helpful.

        My ICICI bank account number :[protected]
        Oct 23, 2020
        Complaint marked as Resolved 
        I went to nearest ICICI bank contact the bank manger they updated my kyc details and my account is unfreeze
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 20, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team 
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          Abuzar321
          Oct 20, 2020
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          I put my card into temporary block status through self help site. Now i am not able to login to unblock it.
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            K
            kartheek bandi
            Oct 20, 2020
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            I have paid power bill using eazypay and after entering OTP to confirm, the page went on saying error. The money was debited. Transaction ID is 772171. Please make sure that issue is resolved and refund my money as early as possible.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15k6p) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Raman Tarsaulia
              Oct 19, 2020
              Resolved
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              Resolved

              I have been issues a credit card by icici bank.
              I did some transaction and paid the amount for it

              Dear Customer, Total Amount of INR 15973.4 and Minimum Amount of INR 2600 is due by 28-APR-20 on your Credit Card XX3002. Please ignore if already paid.

              I paid 15973.4 rs and then didnot do any transaction.

              Then these messages started coming-

              Dear Customer, Total Amount of INR 2624.26 and Minimum Amount of INR 140 is due by 29-JUN-20 on your Credit Card XX3002. Please ignore if already paid.

              I ignore coz i already paid

              Then few days back i got a call from one of the their employee saying i haven't paid my dues.

              How come when j haven't used the card and done all the payment why is it pending.

              Is it my fault that you communication isnt clear.

              I haven't been receiving any statement.
              I have tried downloading mobile app multiple times.ask customer care multiple times about the same, yet no solution
              I get message from company-
              Dispatched: Credit Card Statement for Acct XX3002 is sent by local post on 15-SEP-20. You will receive it within 12 working days

              But god knows which address does it gets delivered. I didnt recieve any.

              What am i supposed to do?

              When i try to get whats app banking the
              response is
              BLANK_RESPONSE
              null

              What am i supposed to do?

              I am going to take very strict legal actions if this isnt resolved
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 20, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15kqi) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Suchitra singh rathore
                Oct 19, 2020
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                Address: ICICI Bank Branch SAMPLA, SARWAR
                Website: ICICI Bank

                Mr Kailash singh submitted full amount of KCC account[protected] in home branch Sampla, Sarwar on 30 September 2020.After that we are applied for account closing and No dues. Sampla bank branch referred us to Tantoti branch. Now they are doing misguide us. But the icici Bank Sampla and Tanthoti branch staff avoiding to answer anything and we had family problem so we have urgency to close the KCC acc[protected].
                Please immediately do concern in this matter. Contact no- [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15k6r) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  rasool78666
                  Oct 19, 2020
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                  GOOD Afternoon It is to inform you that I am facing a problem with ECSRTNCHGS, without my knowledge form the last 20 days 1750 rs deducted from my account, do needful immediately. my mail id is [protected]@gmail.com
                  +2 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Ranjitsrinivasan
                    Oct 19, 2020
                    Resolved
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                    Resolved

                    ICICI Fastag issue

                    Hi
                    I have called Customercare for 8 times and for last 3 months for tag replacement. I was changed for tag replacement 1.5 months back on Sep 5th but as of Oct 19th still I didn't receive the tab. Very poor customer service

                    Here is the ticket #
                    CMP[protected]
                    CMP[protected]
                    CMP[protected]
                    CMP[protected]
                    CMP[protected]
                    CMP[protected]
                    CMP[protected]...
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                    Y
                    yasminyusuff
                    Oct 19, 2020
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                    Dear Sir,

                    Past 3 weeks fraudulent transactions are happening in my account from VIN/GOOGLE/GAR.Kindly help me to avoid this this future and refund my past 3 transactions
                    +2 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15k6d) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      MituG
                      Oct 18, 2020
                      Resolved
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                      Resolved

                      Janmitra Card Issues

                      I made a top up of 100 in my Janmitra ICICI Bank card through ICICI bank customer portal website www.icicibank.com, amount got deducted from my bank but not credited in my Janmitra Card. I made a complaint on ICICI bank IVRs and they said me to wait for 15 long working days to get this resolved, is this the way they are treating customers, it really takes 15 working days excluding saturday sunday to give my refund back. TRANSACTION DATE -...
                      +1 photos
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                      B
                      Bhimal Naik
                      Oct 18, 2020
                      Resolved
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                      Resolved

                      ICICI Bank has terrible OTP service. Every time there is a fund transfer needed urgently I either get OTP after long time or I don't get it. I usually end up using other bank accounts for any transaction. ICICI Bank name is big but not sure if they are actually looking at core issues. Very bad experience on 17/10/2020 and 18/10/2020 where I spend the entire weekend trying to call customer service and no avail. No clear indication on OTP. If I use the IBOTP option it gives unrelated error. Utter waste of time!
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 19, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15ioi) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      ICICI Bank OTP has mood swings. Sometimes it comes, may be once in 10 attempts. Then if we try OTP on call, call from a North America number comes with nice Indian Music but no OTP. When called NRI service they don’t have a clue if there is SMS or OTP on call problems. They ask to check with my service provider while they don’t understand the arguments that :
                      1) All SMS from everywhere are coming
                      2) If SMS is sent successfully it follows and email which doesn’t come when SMS has not come.
                      3) We waste time for incoming call OTP for no use.
                      Do something guys.
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                        W
                        Wazdan
                        Oct 18, 2020
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                        Resolved

                        Address: Deckup.in

                        Hello,

                        ICICI Bank customer care, I want to bring to your attention regarding a customer of yours having the following upi id as in the attachment. This person was running a fraud site, and has collected upi payments to your bank account. I request you to look into this customer and block his account and refund our payment. Kindly contact on my mobile [protected] for more details.
                        +1 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 19, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          S
                          Shrutisrvstv
                          Oct 18, 2020
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                          Suspiscious Amount debited but not credited till yet
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15ioq) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sanjay Debnath
                            from Bengaluru, Karnataka
                            Oct 18, 2020
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                            Hi Team,

                            It been 4 months, we are chasing bank to get the refund of demat acount which we have not requested.

                            We have tried everything - visited bank, approached via twitter/email/complain page & spoke to customer care. Nothing helped, your chutiya/dumb employees are not understanding OR may be they pretend they are not understanding for their goo[censored]p.

                            I opened FD in your bank. The sales person came & collected the documents. He never discussed about the demat account while opening the FD.

                            Later I was surprised to see the deduction for the service (Demat A/C) which I never used because I was not aware whether I have any demat account.

                            I checked the demat opening form & found the signature is not done by me. The signature is different.

                            Your sales person has done the signature & opened the demat account without my consent in order to achieve the sales target. For that I have enough proof. I have the copy of demat account opening form with forged signature.

                            This is really big issue. I hope issue will resolve soon, otherwise will drag you to consumer forum for doing forgery.

                            Reference # : ICICICARE=[protected]
                            Service Request # : SR[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 19, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15ins) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Oct 20, 2020
                            Updated by Sanjay Debnath
                            We have tried everything - visited bank, approached via twitter/email/complain page & spoke to customer care. Nothing helped.

                            Really fed up. Not getting any help from your bank. It been 4 months, we are chasing bank.
                            Oct 27, 2020
                            Updated by Sanjay Debnath
                            ### ### ICICI. I know you people will never help to rectify the issue because of you have commited huge crime.

                            This time you ###S have opened the demat account with forge signature & deducted the charges.

                            I emailed to senior management as well, no reponse. It seems the management also aware of the fraud done by their employees.
                            May 09, 2021
                            Updated by Sanjay Debnath
                            Finally RBI lokpal found ICICI guilty of doing document forgery to open demat acoount without consumer consent. RBI forced ICICI to return whole demat changes to consumer.

                            We have not taken any strict action against ICICI due to the lack of time. Document forgery is biggest crime as per indian law.
                            Similar thing happened with me. With the savings account opening.
                            Agent forged signature on the demat forms.

                            Charges deducted for past 3 years. No email. No message for deductions from saving.

                            What to do now?
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                              K
                              kruthi.r
                              Oct 17, 2020
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                              Iwish account disappeared from my account

                              Icici i wish deposit details have been removed from my account before the maturity itself. I am not able to see the amount or the i wish account details. I thought it's a system issue.. But it's been more than 10 days, I'm not seeing my iwish account itself. It was there in October 01st week but not seeing after that.
                              Don't trust icici anymore... With high difficulty, I was trying to save bit of my amount for health emergencies......
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                              Saifur Rahman Mohsin
                              from Bengaluru, Karnataka
                              Oct 17, 2020
                              Resolved
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                              Resolved

                              Unauthorised reversal of amount

                              Address: ICICI Cox Town Bengaluru Branch

                              I get rental payments from my tenant in Bangalore. This is made into my father's account (which I maintain) and I usually immediately transfer this to my father's local (home) ICICI account since it's his money and I'm just managing it for him since he's not in the same city as the tenant whereas I am. This time, after I transferred the received rental amount to my father's account, the original payment got reversed to the tenant without...
                              +1 photos
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                              goyalvipul
                              Oct 17, 2020
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                              I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 17th October, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

                              Name: Vipul Goyal ([protected])
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15dg4) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              goyalvipul's [Complaint's author] reply, Jan 26, 2021
                              Nothing has been done in this concern yet. the deductions are happening on every month basis.
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                                GouthamVishnu1706
                                from Hyderabad, Telangana
                                Oct 17, 2020
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                                Hi Team

                                Name: Goutham Kumar Karan
                                Mobile no: [protected]
                                Pockets wallet account no : [protected]
                                Reference No:[protected]
                                Please find the below Screenshot

                                Recently on 14th Oct i have been Tried to added Fund in my ICICI pocket wallet Rs 5000 through Net Banking The amount as been Debited from my account but till now didn't got credited no one is taking care
                                +1 photos
                                ICICI Bank customer support has been notified about the posted complaint.
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