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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 312

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A
atuldhone
Oct 28, 2020
Resolved
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Address: Sr36/13A, Vanrai Colony, Dhankawadi Pune

Hi Atul Dhone here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Sep-20. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till sep-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.
Contact Number
+91 [protected]
Aug 16, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team  
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    A
    aman raj12
    Oct 28, 2020
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    I had never used and created my demat account through icici then why there is deduction of rs 846 DP CHGS till sep 20...I want my money to be refunded and this is the first time happening like this to me since I am using ICICI and there is no such notification and message given to me prior deduction and after that too...I want my money to be refunded as this is something really unexpected from ICICI.
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 28, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a165ac) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      ShivamSoni39
      Oct 28, 2020
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      Address: Infogain India Private Limited, A-16 Sector 60
      Website: icicidirect.com

      I have been charged ₹344 from my savings account yesterday. I do not use demat services then why did it happen? I was forcefully told to open demat account in ICICI DIRECT. I want my refund and demat account to be closed.
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1675y) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        D
        Deepan Raju
        from Powai, Maharashtra
        Oct 28, 2020
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        Account number[protected]

        DMC/[protected] DP CHGS Till September 2020.

        826 rupees got deducted from my personal account.

        Am not doing any trading from my demat account and I have also reported the same to the executive who opened my account. I was not pleased when they started trading demat account in my name. Then I have clearly said am not doing any kind of trading. But still, you have deducted Rs.826 from my account.

        Kindly refund the deducted amount to the same Account number[protected].

        Am not pleased with this kind of deductions. Am depositing amount in this account only because it is linked to my loan account. What will happen if any amount is deducted like this on the date of my EMI autodebit date? Who is responsible for this?

        Am terribly disappointed with this kind of service. I need a customer care executive to contact me. Preferably in tamil
        Sep 2, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 28, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team  
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          D
          Dhawal Bhavsar
          Oct 28, 2020
          Resolved
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          Address: Pune

          From my icici account 826 DMC dp charges deducted. I am requesting bank to deactivate my demat account but they didn't listen and applied charges to me.
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Please connect with me
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1641g) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            sahil mittal 123
            Oct 27, 2020
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            Dear team,
            I have not used demat account. Why hlyou deduct my 550 rs fr my account. I want my money back You hav not notified me.
            When you open you say it is free.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1642i) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sg_gupta
              Oct 27, 2020
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              I have ICICI Money Multiplier Bond whose Data of allotment is 05/10/1998.

              Unfortunately, I have lost my original bond papers and would like to know the process of receiving maturity amount on maturity date 05/12/2022 in case original bond papers are lost( ICICI safety bonds(Money Multiplier Bonds)).

              I have received mail id "[protected]@icicibank.com" from ICICI Bank for assistance of this issue. I am writing mail and continuous follow up for more than a month now, but haven't received response.

              Kindly help me with resolving the query as soon as possible.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1642a) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              I am not able to understand this email id "[protected]@icicibank.com", it says [protected].
              How to decode the same?

              Kindly help me with it so that I can mail my detailed query.
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                U
                Utshah
                Oct 27, 2020
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                Resolved

                An amount of Rs. 68.55 and Rs. 521.45 has been deducted from my account without informing me the header under which it is being deducted

                Kindly look into this matter and start the process of refund at the earliest
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1620e) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team  
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                  C
                  Css_12
                  Oct 27, 2020
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                  Recently Three times amount was debited from my ICICI Account to MSI*ICL AMAZO. I do not have any subscriptions as such. My complaints were not taken seriously either by Amazon Customer Care or by the ICICI. Request to refund my money and not to repeat such unauthorised transactions.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 27, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a16206) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    On 24th October, 2020, 01:13 PM
                    I logged in to www.allen.ac.in for fees submission. Then I proceeded with transaction of ₹500/- via ICICI payment gateway through my UPI ID [protected]@paytm. Merchant UPI ID is [protected]@icici.
                    The UPI reference number for the transaction is[protected].
                    The transaction was successful from my side & amount was deducted from my bank account, but the receiver end didn't generate any acknowledgement...
                    +1 photos
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                    S
                    siva saran
                    Oct 27, 2020
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                    An amount of Rs.590 is charged with name "NACH_AD_RTN_CHRG~ADBLDESK".

                    Can I know the reason for charging it from my account

                    Kindly refund the money

                    Thanks & Regards,
                    SivaSaran.K.R
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a161zy) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team  
                    Hi,

                    Can you provide the complete email id to which the details about the complaint to be shared

                    Thanks & Regards,
                    SivaSaran.K.R
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                      M
                      moonwalker94
                      from Hyderabad, Telangana
                      Oct 27, 2020
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                      Address: Janakpuri, near District centre

                      Hello

                      I would like to inform that being an esteemed customer of ICICI Bank limited, I have recently seen a massive deduction in my account balance of INR 3100 in total. These deductions comprises of 10 POSDEC charges worth INR 29.5, and around 6 deductions pertaining to ECSRTNCHG (ECS) charges worth INR 472 and 413.

                      All of these charges were deducted yesterday i.e. 26 October 2020.
                      Account no:[protected]

                      I need a brief explanation to all of this and also need my refund back to my account within immediate effect otherwise I have to resort to strict actions then. I would definitely escalate this matter to the higher authorities as I can't afford to lose my hard earned money just like that.
                      +2 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 27, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team   
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                        M
                        Muthuswamy Ramesh
                        Oct 27, 2020
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                        Website: No. It is about the call center and the customer care IVR process.

                        I misplace my purse and blocked both my credit & Debit cards temporarily. Through the customer care number i unblocked both the cards after i got my purse. My debit card was unblocked. For the past 2 weeks I am unable to use my credit card stating its not valid card.
                        We to the branch explained the problem and they said the card is in active state and are clueless about the issue.
                        Called up the customer care and explained the problem. I am told the card is permanently blocked. The following are my doubt's :
                        If the card is permanently blocked why the IVR says it is unblocked based on my request.
                        Then the executive wanted to know whether i am interested in getting a new replacement card. I am surprised to understand why the hell i had explained my problem. Retaining customers are the critical one and they need to be trained on addressing the issue .
                        Also another gap in communication One executive says 5 days for replacement and another one says 7 days.
                        The management needs to look into the gaps and address the same ASAP.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 27, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a161zp) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          G
                          Guna17
                          from Hyderabad, Telangana
                          Oct 27, 2020
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                          Address: hyderabad

                          AN AMOUNT OF RS : 999/- was deducted from my icici account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

                          when i am trying to reach out to them through the number mentioned on the transaction statement, it was not connecting to support team.

                          as a bank. its their duty to mention at least the details on their website or any chat support.

                          Please share this complaint with their respective teams and share the required information with me.
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 27, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a161zh) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          I also got the same transfer to VSI WWW.MONEY which I have not approved or anything, without at least even asking for OTP how was this transaction approved?
                          I got got deducted same transfer to VSI WWW.MONEY which I have not approved or anything, without an OTP how was this transaction approved? When approached bank they are not able to give the detail of the merchandizer or any from their side. How can we keep money in the bank with trust??
                          YashhZ's reply, May 9, 2021
                          Same thing happened with me yesterday, do you have any idea what it is? Or how to get our money back?
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                            A
                            Abhiyahan
                            Oct 26, 2020
                            Resolved
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                            Address: Mumbai

                            In February I bought a product from Amazon and the mode of payment was 18month EMI from ICICI Credit Card. Due to some technical issue the product was not delivered. Recently I checked that the bank is deducting the same EMI from last 9 month and then its has been confirmed by Amazon authority that the amount has already been refunded to bank. I've complained about this issue to the bank but even after ten days there has been no solution.
                            Abhilash Sharma
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a160xk) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Oct 26, 2020
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                              Resolved

                              Subsequent debit has been made from my bank account without my consent or any OTP.. (1000*4 times)
                              The bank statement says a puchase has been made via vin/Google.
                              But I haven't subscribed any services
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              A/c no:[protected]
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                Bhupati Das
                                Oct 26, 2020
                                Resolved
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                                Resolved

                                I have an salary account in ICICI Bank. When I left the job, no salary was cradited to my account. After three month my salary account was made General Savings Account by the bank and an amount of 654.00 are being chareged monthly by the bank from my account. Please solve the issue.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15y6q) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  Divya Rajak
                                  Oct 26, 2020
                                  Resolved
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                                  Resolved

                                  Sir
                                  I am Vijay Sheladiya
                                  From. Gujarat Surat
                                  Sar aap logon ko jhunjhun customer ki jarurat nahin hai mere paas already do credit Card hai Kotak Mahindra Bank aur RBL Bank ka hai Mera credit score bhi achcha hai
                                  Tu bhi aap log meri baar baar meri application ko reject kar rahe ho
                                  Iske bare mein customer care mein bhi baat kiya tha kuchh jawab nahin de rahe
                                  Maine do bar application diya he
                                  PAN number .(FXVPS8207L).
                                  MO.number. [protected]. [protected] please sir ICICI credit card Amazon pay
                                  +3 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 26, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    A
                                    adprajapati
                                    Oct 26, 2020
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                                    Resolved

                                    Address: 67 shiv vihar panki road kalyanpur kanpur nagar

                                    Am an icici bank customer. Today 22-10-20 ecsrtnchg charged 518.83 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 26, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team  
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                                      K
                                      Kapil Events
                                      Oct 26, 2020
                                      Resolved
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                                      Resolved

                                      Dear Sir/ Madam,
                                      This is to inform you that I had done an IMPS transaction in a certain account on 19th Jan 2020 at 3:15 pm the reference number was[protected] by mistake I transferred in the wrong account no ICICI bank saving account
                                      Ac no[protected]. I needed to transfer to the following account number
                                      Anna Gaji
                                      ICICI bank saving account
                                      Ac no[protected]
                                      IFSC - ICIC0001489
                                      The amount transferred is Rs 50000. (Fifty thousand)
                                      Kindly help me.
                                      My current account is with Indian overseas bank in the name of Events Solution, Account Number : [protected], Branch : chembur east, mumbai, Maharashtra pin 400071.

                                      Have been following up with my branch of Indian overseas bank but they too have not been able to help me in this situation.

                                      My contact number is [protected]
                                      [protected] and email is [protected]@eventssolution.in
                                      I have all the follow up mails but there has been no response.
                                      Kindly let me know how can I resolve this matter.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15y6w) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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