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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 318

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B
Bhavaniravi
Oct 16, 2020
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On 15/10/2020 midnit at 12:48 I received a msg that rs 1500 is debited from my bank account. The massage says on 14-Oct-20 Acct XX681 debited with INR 1, 500.00 on 14-Oct-20.Info: NFS*CWCW5233*. Kindly cgeck and let me know the reason why this amount has been debited from my account without my knowledge. Also advice on what needs to be done to claim this amount.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15a4k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    ajay thalekar
    Oct 15, 2020
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    After closure of my I wish account amount is still not credited verify it and make it fast
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15a4p) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Árùñ Kùtty
      Oct 15, 2020
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      Address: 959 1st street gandhipuram coimbatore 641012

      Payment methods not working
      ICICI Bank customer support has been notified about the posted complaint.
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        R
        roopaljain001
        from Guwahati, Assam
        Oct 15, 2020
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        Dear Sir/Mam,
        Its highly impossible to work and maintain an account in your bank. Neither the manager here is working properly. Neither he knows the process of work, he just come to ask for funding in quarter end nothing else.
        I already closed 4 accounts due to this reason, and will be closing rest all current and saving account from this bank. Due to reason of worst service.

        The current situation is I had given KYC form on 06/oct/2020 for the account number xxx in the name of xxx.
        but till date its not activated.

        You can check balance and FD. Now I need to use them, but but due to worst bank service and worst manager I seen here at this branch.

        He the useless manager, I dont know how you people had appointed as a manager post. He doesn't know the banking process. In KYC form I had given latest address proof documents, he dint change the address and submitted for re-open account from dormant. He even dont know that 1st change the latest address then submit for remove dormant.

        So at present I have 1 current account and 3 savings account, that I will surely close. As i cant face issues due to your banking worst service.

        I am sorry to say, the worst bank i had seen ever. If you can check through email, earlier also I had complaint regarding bank issues here.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 16, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15a6i) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Oct 18, 2020
        Updated by roopaljain001
        Already mailed you people, dint received any reply their also. You people are just hopeless.
        Oct 18, 2020
        Updated by roopaljain001
        This is for sure will not maintain any accounts in this bank, neither will refer to anyone, infact will if any discussion done with friends or someone, will surely inform them the service you people are providing. THANKS
        Oct 18, 2020
        Updated by roopaljain001
        I already mentioned all the problem here, and mailed also, then also you are saying mail, you read all the points, so solve them. I am talking about Nalbari (Assam) Branch manager, and bank service. So you people solve or do not solve I am not bothered now, I will do what I already told. THANKS
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a156iv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team 
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          U
          umeshsawant
          Oct 15, 2020
          Resolved
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          Resolved

          Address: Pune

          Dear Sir,

          I have taken personal loan of Rs 5 L And monthly installement of Rs. 11301/- But this month not debited my account The balance is available on my ac in 9th Oct 20 since i have taken call of your customer care office but the customer care no is not reaching

          Please resolve mu compliant to avoid unwanted charges and dues for reduce my cibil score
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 15, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a155s7) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Aditya Chugh
            Oct 15, 2020
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            I was assured by ICICI BANK personnel Shubhadeep who is working with you Guwahati Branch, that I can convert my complete outstanding amount of credit card to EMI now when I am trying to get the same done no one is really helping me out in the same regards.

            I tried to contact and connect with the team multiple times but no one helped me here.

            Apart from this one of my friends using the same facilities by ICICI BANK was able to convert the complete amount to EMI.

            The question here is why I am not being provided by the same services which were offered to my friend.

            Moreover why I am not getting proper response from the Bank.

            Why there is a discrimination???
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 15, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Oct 16, 2020
            Updated by Aditya Chugh
            A guy named Rahul called me and when I tried to ask him why is it getting delayed he very abruptly disconnected the call
            Oct 16, 2020
            Updated by Aditya Chugh
            Icici Bank and its customer service is pathetic
            This was the number I received the call
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              S
              sunny sayna
              Oct 15, 2020
              Resolved
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              Resolved

              I am trying to pay for application form of Bihar public service commission but site ( https://eazypay.icicibank.com) is not working properly.
              Merchant is Bihar public service commission
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a155s2) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Dineshchandra2095
                Oct 14, 2020
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                Personal Loan Cancellation Request

                Hi Team,

                On 29th September, I had availed pre-approved personal loan of 5.55 Lakhs from icici bank through paisabazaar website.

                Since I was not convinced with paisa-bazar representative's service post disbursal of loan amount, I tried reaching out to my ICICI Relationship Manager on the same day i.e. on 29th September (Ranjitha.S provided in ICICI bank app) through an email to her ICICI bank id . Due to the...
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                gem_sachin
                from Jamshedpur, Jharkhand
                Oct 14, 2020
                Resolved
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                Resolved

                Address: FLAT NO.-1004, TOWER -T1, GULMOHAR GARDEN, RAJ NAGAR EXTENSION, GHAZIABAD

                Dear Ma'am /Sir,
                This is to inform you that I am a savings bank account holder in ICICI bank since 2005. But due to COVID-19 crisis, I am anyhow trying to sustain my life. But the ICICI bank deducted all my balance from my bank account against ECS return charges. It was the fault of Axis Bank and others that they presented the ECS four or five times in an EMI cycle and ICICI debited all my bank account balance and made it to zero, even made it negative. Request you to pls intervene and suggest ICICI to reverse the charges deducted for ECS return charges as I had arranged that fund for the medical expenses of my wife.
                I had never asked to return/ reverse ICICI bank for any type of charges since 2005. Also, my ECS never returned due to insufficient fund. Its just a humble request to you & ICICI bank for this unexpected situation in this COVID crisis.

                Thanks & regards,
                Sachin Kumar
                Mob: [protected]
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Hi, please share your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1544o) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Hi, we wish to inform you that we have escalated your concern and you shall be responded shortly. Regards Team Axis Bank
                gem_sachin's [Complaint's author] reply, Apr 7, 2021
                Thanks a ton for your support
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                  M
                  Mukeshjanuary
                  Oct 14, 2020
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                  Resolved

                  Address: D 79 Lajpat Nagar, Part One, Near Railway Crossing, New Delhi 110 024

                  I had purchased ICIC Tax Saving Bonds 0222005-TSB but till date waiting for refund / reimbursement.

                  Bond Holder No.[protected]
                  Certificate No. 79297
                  Distinctive NO.[protected]
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1544t) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Rahul rider
                    Oct 14, 2020
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                    Resolved

                    Address: Kandivali Lokhandwala mumbai

                    From fews day my account is been charged as posdec charge
                    Daily 6-7 time money is been deducted as I am not doing any debited card transaction
                    Because the money I keep in my account .it is been deducting as posdec charge .so why this deduction is been cause daily as am not using my debit card as well account also am not using because of posdec charges .
                    Please resolve this and stop deduction and reverse the amount.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1544x) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      U
                      utteli
                      Oct 14, 2020
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                      Resolved

                      I want to know i have redeemed these bond
                      N.subramanian
                      bond holder no[protected]
                      cert no 403977

                      nos[protected]

                      no of bonds six

                      pl let me know,
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15453) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        Charan Narasimha
                        Oct 14, 2020
                        Resolved
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                        Resolved

                        Had made a transaction on Oct 8, 2020. I immediately made a void sale transaction but the refund has not been credited back to my account.
                        Please find attached the receipts for this. The Hospital at which I made the transaction also provided a settlement confirmation screen shot. Therefore ICICI BANK needs to credit this back to my account. Why do you have a Void Sale feature if it doesn't work? To cheat the customers?
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 14, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15458) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          J
                          Jayapal123
                          Oct 13, 2020
                          Resolved
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                          Resolved

                          Address: ICICI Bank Sohna

                          I have transferred an amount of 25000/- but it is not transferred to the beneficiary account and error observed "Timed out at Beneficiary Bank".
                          Please look into this issue so that we can get the amount asap.

                          Date : 13-oct-2020
                          Trn ID[protected]
                          Time: 16:10:24

                          Name-Jayapal Singh
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a151he) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            Vipinarya
                            Oct 13, 2020
                            Resolved
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                            Resolved

                            I opened an saving account through icici online website. However no communication and confirmation received to me with account number. When i cheeck status of my application it says “your account has been captured and bank will get back to you within 4 days. It has been more than a week and no calls have been received.

                            Also i cannot reach any customer care executive anyhow.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 14, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1545a) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              subramani saravanakumar
                              Oct 13, 2020
                              Resolved
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                              Resolved

                              Address: Chennai

                              I am using my icici credit card for 4years and i have paid my credit card emi on time every month. But I couldn't make the payment for the pending 2 emi in the month of June and July 2020 since the card details have been removed automatically from my imobile app and also I didn't have the physical card with me. But the icici bank added the charges continuously and now the due is equal to 4 months EMI. I have called he customer care continously for getting waiver and they are not providing the same.
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 13, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a151hg) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                G
                                Girish Bhingarkar
                                Oct 13, 2020
                                Resolved
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                                Resolved

                                My brother, Late Wing Commander Anil Bhingarkar had purchased one bond dated 27/05/1997, of Rs. 10000.
                                Bondholder no 2261-847.Certificate no 63334. Distinctive no 71270. Date of redemption 27/05/2002.
                                Please confirm whether redemption has been effected. Girish Bhingarkar. Email id [protected]@gmail.com.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 13, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  N
                                  Nishikant Dange
                                  Oct 13, 2020
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                                  Address: S6Z UNIT 1 TECHNOPARK CAMPUS 2 KULATHOOR NEAR ATTITUDE VILLAGE KERALA, THIRUVANANTHAPURAM 69558

                                  Invalid EMI is getting debited from my ICICI credit card
                                  02/06/2020 1st EMI 2760
                                  02/07/2020 2nd EMI 2760
                                  02/08/2020 3rd EMI 2760
                                  02/09/2020 4th EMI 2760
                                  02/10/2020 5th EMI 2760
                                  Also I received a 8000 cashback from Dell which is also not reflecting
                                  Account Name Nishikant Dange
                                  Account Number[protected]
                                  raised a SR with SR[protected] but Customer Care is unresponsive
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 13, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team  
                                  Oct 17, 2020
                                  Updated by Nishikant Dange
                                  Still no call from ICICI.. instead they have debited more 10727₹ from my credit card which is again a illegitimate debit..pathetic service..
                                  No call as of now...10727 have been more debited from my account..on 12th October instead of crediting the amount
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                                    प्रशान्त वर्मा
                                    Oct 13, 2020
                                    Resolved
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                                    Resolved

                                    Address: Ashta

                                    Complaint for mr harshit singh employee of icici bank branch ashta district sehore madhyapradesh for not having proper response on the issue raised as regarding on a Field work
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15121) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Dr. Hemang
                                      Oct 13, 2020
                                      Resolved
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                                      Resolved

                                      Good morning Sir/Madam,

                                      I've received an email on 12/10/2020, regarding 1899 inr deducted from my account using my debit card with remarks like " IIN/I-DEBIT/SI-ONEAST " on 12/10/2020. I've not made this transaction neither I've authorized this transaction not I am aware of this matter.

                                      Good Sir/Madam, Please look into this matter asap, because this is very rude and unprofessional and unethical of ICICI Bank, Please look into the matter and get me my credit back in my card asap, along with the detailed report and statement regarding the matter. I will not tolerate such unethical and unprofessional manners.

                                      Thank you.
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a15125) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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