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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
Unresolved
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ICICI Bank reviews & complaints page 321

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N
Nitin Jaswal
Oct 6, 2020
Resolved
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Address: gurgaon

Unwanted deduction in my account by oneast
my linked mobile number [protected].
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14onx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Dammu Hariprasad IAR DHP
    Oct 6, 2020
    Resolved
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    Resolved

    Address: Bangalore

    On the 1st of October Rs.14, 200 got deducted from my ICICI savings account (Acc No[protected]

    I want my money back
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Oct 06, 2020
    Updated by Dammu Hariprasad IAR DHP
    SR No : SR[protected]
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team   
    Dammu Hariprasad IAR DHP's [Complaint's author] reply, Oct 19, 2020
    still today i have not got any update - please look into it and do the needful.
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      S
      Sonali.d.salvi
      Oct 6, 2020
      Resolved
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      Resolved

      Address: Amazon

      Hi all,
      There is some amount got debited from my bank account for vsi/amazon stan. I have not done this purchase. Kindly help to prevent this in future and do the investigation on this
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14nx9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mahendera Devre
        Oct 6, 2020
        Resolved
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        Dear Sir,

        It is a matter of great surprise that during this pandemic situation of Covid 19 all over the world. Your bank is taking an undue advantage of imposing penalties and interest on slightly delayed payment.

        I have received your invoice dated 15/09/2020 for Rs. 45946/-, Where in you have charged the delayed payment charges like Late payment fee, overlimit Fee and interest charges with IGST, I would like to inform you that during the due date of the payment I was hospitalize for the treatment of Covid 19 and due to which I was not able to remit your payment on due date.

        As soon as I was relieved from the hospital I have sent you the payment which is delayed by only 3 days and for the delay payment you have charge me the amount of rs. 6115/-.

        If you go through the government guidelines even the government have waive the penalties and interest for Covid period. Since I have been your customers since long and past track record is very clear in payment before due dates. So I request you to kindly waive this amount, And credit the extra payment of interest and penalties back to my credit card

        Looking forward for your best co-operation.

        Thanks & Warm Regards,

        Mahendra Devre
        Mob- [protected]
        Aug 20, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 07, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team   
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          S
          Shrutisrvstv
          Oct 5, 2020
          Resolved
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          Resolved

          Fraudulent transactions
          My ICICI account was debited Rs. 1899/- on 05/10/2020 with transaction remark as Info: IIN*I-Debit*SI. I have not authorize the transaction in any way. Please resolve the issue and please return my money Date of Transaction: 05/10/2020
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14ono) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team   
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            I
            I_am_Arindam
            Oct 5, 2020
            Resolved
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            My account debited with 2199/- today 05/10/2020 IIN/i-Debit/SI CPPAST/[protected]/[protected] dr. 2, 199.00
            I want my money back.

            How can a transaction happen without my info
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14nux) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sree Sweeto
              Oct 5, 2020
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              Hi, today received a fraud transaction of Rs. 2199 (Transaction Details: ATM/S1CNI556; IIN/I-Debit/SI CPPAST/[protected]/[protected]

              Tried contacting customer care but in vain. Please help to refund the amount to the requested bank account.
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 07, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team   
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                S
                saran.
                Oct 5, 2020
                Resolved
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                Hi, money has been debited from my account 1899rs -IIN I Debit . What is this . For what purpose, during this pandameic you guys making thinks worst. Kindly return the money, that you stole from me.
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14onh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  anshulsingh2312
                  Oct 5, 2020
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                  Address: Bangalore

                  Txn of INR 1, 899.00 done on Acct XX616 on 05-Oct-20.Info: IIN*I-Debit*S.Avbl Bal:INR xx98.56.

                  What was that? My amount has been deducted fraudulently without my permission, without any OTP etc. Can someone help
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14mfg) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Kingshuraj Ghosh
                    Oct 5, 2020
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                    Address: Unitech Hi-Tech Structures Ltd., IT/ITES SEZ, Action Area 1D, Newtown, Kolkata, West Bengal 700156

                    I have been charged for expression debit card which i have not requested. They will charge me rs. 588.18 including taxes..As my account had only 11 Rupees they deducted that. This is my salary account and if they deduct again the remaining account in next month then that will be a problem.The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
                    I don't need expression debit card as i already have basic debit card..
                    Please help me getting my money back and cancel that card.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 07, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      D
                      dilip84t
                      Oct 5, 2020
                      Resolved
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                      I have been customer of bank from more than 12years and now they are asking for my KYC UPDATION, they were given a to-pup message regarding same and provided skip option to continue to transact and with the same skip option i have been using my banking services, but from past 3 days the bank is not allowing to use my bank account, they blocked my internet banking services and asking me to visit branch for updation of KYC without any proper reason, if asked for reason they are saying periodically we need to uppdate details,
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 05, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14mfi) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        L
                        Lokesh Verma (Blore)
                        Oct 5, 2020
                        Resolved
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                        Resolved

                        Hi

                        I'm trying to cancel my expressions debit card for quite some time, but no one is helping...
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        They have deducedt Rs. 6000 without informing and now refusing to return the money as well.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14lux) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sonam Manik
                          Oct 5, 2020
                          Resolved
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                          Resolved

                          I am the a/c holder of icici bank for the last 3 years,
                          Now they have charged Rs. 487 and Rs. 172 under this category DCardfee2217SEP20-AUG21+GST
                          I am not aware of what type of charges are these. They never informed me regarding these charges.
                          They can't deduct the money without informing us
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14lv1) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Sonam Manik's [Complaint's author] reply, Oct 6, 2020
                          what is UID?
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                            N
                            Nilesh Bagade
                            Oct 5, 2020
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                            Its being very difficult to find the solution for my issue as chasing since 24.09.2020.

                            I had made payment to one of your business partner (screenshot attached) through PAYTM (screen shot attached) for which the said party is denying that payment has not yet been received to them.

                            I had take confirmation from PAYTM (SCREEN SHOT ATTACHED) and even from my bank. But still they are saying payment is not received to them. They are just saying that issue is raised to IMS team and IMS team is not responding.

                            Is this the way we are following the process? That a single transaction is unable to identify as I have given all confirmations from my end. Still the merchant is denying for the receipt of payment.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              V
                              Viji41251
                              Oct 4, 2020
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                              Hi,

                              I have taken few items via snapmint and the EMI is on 3rd Of every month. I have 2 EMI's which is 1127 & 1172 each. I have deposited around 2500 in my account. However the next day I received a message from Snapmint that the EMI is not paid upon checking I saw negative 24k balance in my account and ECS was deducted 7 times. 478, 590, 690, 272, 590, 300 & 346. The negative balance is showing for ICIC paylater which I had already paid couple of days ago. It is showing no dues pending in my Paylater account however negative balance is reflecting. Please help in resolving as I have lost so much money.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14kj4) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Your email id [protected]@icicibank.com isnt working. Let me know if you have a valid email
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                                H
                                Hemanta Das
                                from Mumbai, Maharashtra
                                Oct 4, 2020
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                                Address: ICICI Bank Credid Card section

                                Sir,
                                In my last ICICI Bank Credit Card statement you have levied fine and taxes to Rs. 590/- for delay payment. Because of frequent network problem in my locality and other errors in, I could not deposit CC dues in time but, in very next moment after restoration of network I have deposited the Credit card dues. I m a sincere customer and such type of incidence I have never made in back. By levy such a big amount as fine it will be pressure on me. But in my ICICI account sufficient funds were available to debit from my account and credit into CC Account. So please reimburse the late fine dues and taxes. I ensure ICICI Bank such type cases will not be occurred further.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Oct 04, 2020
                                Updated by Hemanta Das
                                Sir,
                                In my last ICICI Bank Credit Card statement you have levied fine and taxes to Rs. 590/- for delay payment. Because of frequent network problem in my locality and other errors in server, I could not deposit CC dues in time inspite of my all efforts but, in very next moment after restoration of network I have deposited the Credit card dues. I m a sincere customer and such type of incidence I have never made in past. By levy such a big amount as fine it will be pressured on me. But in my ICICI account sufficient funds were available for debit and credit into CC Account. Which would be initiated by Bankside. So please reimburse the late fine dues and taxes levied on me. I ensure ICICI Bank, such type cases will not be occurred further.
                                Thanking you,
                                Hemanta Das,
                                Customer ID: [protected]
                                Verified Support
                                Oct 05, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14kjc) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Oct 05, 2020
                                Updated by Hemanta Das
                                Sir,
                                In my last ICICI Bank Credit Card statement you have levied fine and taxes to Rs. 590/- for delay payment. Because of frequent network problem in my locality and other errors in server, I could not deposit CC dues in time inspite of my all efforts but, in very next moment after restoration of network I have deposited the Credit card dues. I m a sincere customer and such type of incidence I have never made in past. By levy such a big amount as fine it will be pressured on me. But in my ICICI account sufficient funds were available for debit and credit into CC Account. Which would be initiated by Bankside. So please reimburse the late fine dues and taxes levied on me. I ensure ICICI Bank, such type cases will not be occurred further.
                                Oct 05, 2020
                                Updated by Hemanta Das
                                Contact,
                                [protected]
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                                  I
                                  Irfan P Shaikh
                                  Oct 4, 2020
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                                  I had made an online UPI transaction from my Paytm payment bank account to icici bank account regarding which I received a msg as follows

                                  Rs.15000.00 sent to ICICI Bank XXXXXX7107 from your Paytm Payments Bank a/c 91XX4128. UPI Ref:[protected]. For queries, visit http://m.paytm.me/care

                                  Please deposit the amount in the account or initiate a refund immediately.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    I
                                    iziboy9777
                                    Oct 4, 2020
                                    Resolved
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                                    Resolved

                                    I made a UPI payment from by Paytm payment bank account to icici bank account and following is the msg I obtained

                                    Rs.15000.00 sent to ICICI Bank XXXXXX7107 from your Paytm Payments Bank a/c 91XX4128. UPI Ref:[protected]. For queries, visit http://m.paytm.me/care

                                    Money has been deducted from my account but hasent been deposited in the icici account yet
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 05, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      REDDI GANESH KUMAR
                                      from Hyderabad, Telangana
                                      Oct 4, 2020
                                      Resolved
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                                      Resolved

                                      I am using amazon pay icici credit card, statement was generated on[protected], the earned reward points on month on month transfered to amazon pay balance within 2days after billing cycle done. but sep-2020 it does not transfered .i called to customer care to enquire,
                                      [protected] he says 3 working days,
                                      [protected] he says 4 working days,
                                      [protected] he says 7 working days,
                                      [protected] he says 10 days to reflect your amazon pay account, because your reward points 100% it has on Hold. please wait for 10days.
                                      this is the customer support,
                                      who one nothing help of correct reason. some one you have many transactions on amazon so that's way holded. and wait for more than 7days,
                                      please rectify my issue as possible.
                                      my details:
                                      amazon icici card last 4 digits : 1005
                                      and email: [protected]@gmail.com
                                      mobile: [protected]

                                      Today is 04 Oct 2020 no one has responded.how to solve my issue.already I am waiting for 20 days.result is zero.
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 05, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team  
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                                        T
                                        Thakur Abhi
                                        from Mumbai, Maharashtra
                                        Oct 3, 2020
                                        Resolved
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                                        Resolved

                                        Address: Vill-Tatarpur Po-Salempur, Distt-Hathras UP (204102)

                                        Customer ID:
                                        [protected]

                                        Dear sir,
                                        I have icici bank account in hathras branch. I Widraw 9500 rs. From Punjab national Bank (obc) atm money deducted from my account but atm not despens cash i informed ICICI customer service And my service request number is SR[protected]. Icici customer service mailed me on[protected] about this service request and written your transaction successful. But i want Know if my transaction is successful why atm not despens the cash.
                                        I want see the atm cctv footage.
                                        So please help me and reverse my money.

                                        Pushpendra pratap singh
                                        Mob. No. - [protected]
                                        Ac. No.[protected]
                                        Branch-hathras
                                        Ifsc - icic0000889
                                        Atm no. - dc055701 (Obc)
                                        Money deducted - 9500
                                        Transaction id- sb498800
                                        Aug 10, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 05, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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