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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
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ICICI Bank reviews & complaints page 327

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P
Parth Desai 321
Sep 16, 2020
Resolved
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I parth desai am having icici bank account at makarba branch. 826.00 rupees had been deducted from my account as dp chgs till jun -20 dp charges in july 2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

I had filled the complaint before as well but no response has been received yet. When i approached icici direct through email i came to know the bank representative had also made 6 transactions in my demat account in last fy.. Immediately i had approached the call centre of icici direct and since then am getting calls from the icici representatives from their personal numbers and demanding my home address and other personal details. I have kept record of all the phone call logs.

When i stopped attending the call i got an email from icici that my refund cannot be processed without giving any reason.

Request for immediate intervention and to stop the false activites being carried out by icici direct.
Sep 21, 2020
Complaint marked as Resolved 
Refund provided
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13idx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sep 18, 2020
Updated by Parth Desai 321
Am not able to view the email id...as in I had already mailed at icicibank before as well where i was asked to mention UID (a0yu0v)..
@ICICI Bank pls resolve my problem and stop giving false excuses ..the problem I am facing is from past 1 month.

My contact number is [protected]
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    D
    dineshtripathi1996
    Sep 15, 2020
    Resolved
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    Resolved

    Dear sir,

    Today there was an unauthorized transaction from my credit card of inr 999 for amazon standing intru.
    Kindly credit the inr 99 in my amazon credit card back again and it's really disheartening to see that such a transaction can be done without the consent of the user and without any otp. I was really shocked when i realized that my credit card is compromised.
    I got the message for transaction at 8:29 pm on 15th september.

    (Inr999.00 debited on credit card [protected] on 15-sep-20. Info:amazon standing)

    Please look into this very seriously and kindly do the needful investigation asap.

    Regards
    Dinesh tripathi
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 16, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13idd) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Bharath vaj22
      Sep 15, 2020
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      Icici direct — icici linked bank ac change

      J

      bharath vaj on sep 15, 2020

      Hi there
      I need to change my icicidirect linked bank account from one icicibank to another my icicibank account. I approched your icicibank mogapair chennai branch. There were help less. How to change, kindly help me.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13if6) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Bharath vaj22's [Complaint's author] reply, Sep 24, 2020
      9790910052
      Bharath vaj22's [Complaint's author] reply, Sep 24, 2020
      Sir
      My contact no 9790910052. Please call help me and change my linked ac no
      [protected]
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        J
        Jayaraman G
        from Mumbai, Maharashtra
        Sep 15, 2020
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        Resolved

        Hi there
        I need to change my icicidirect linked bank account from one icicibank to another my icicibank account. I approched your icicibank mogapair chennai branch. There were help less. How to change, kindly help me.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ieu) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aryanthumber
          Sep 15, 2020
          Resolved
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          Resolved

          My name is Aryan I ordered webcam from Amazon but because it's broken I returned it to Amazon and refund money they send it to my bank account at 7 sept but I didn't get it Money Amazon customer service representative said me to contact bank but no response from bank
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ie5) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vinaykumarsaini
            Sep 15, 2020
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            Resolved

            Icici staff
            My fastag balance was deducted on 14th sept 2020 with an amount of rs105/- even when i used nonfastag lane on srinagar toll plaza (Nh-2).
            I have attached the receipt of toll, paid via cash.
            Hereby i demand the refund of rs 105/- to my fastag wallet
            Fastag linked vehicle no.- g4lalm591896
            Fastag account no.[protected]
            Linked mob. No -[protected]
            Owner name - madhu saini
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 16, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              C
              chandrakant007
              from Delhi, Delhi
              Sep 15, 2020
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              Hi, i applied for a credit card and now just want to check application status after 8 days. Till now i didn't get any response from their end. Now ivr call is just saying to wait from last 22 minutes and then they cut the call.

              Worst service, there should be some legal action against these stupids, who are wasting another person's time. I am not going to handle a credit card from this bank.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 15, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d96) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                AMITABH PRADHAN11
                Sep 15, 2020
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                Resolved

                Since last 2 months i got deducted 590 rs twice in name of nach_ad_rtn_chrg, although trying to contact by email, no response yet, since i am now outside india, so can't reach customer care.
                Aug 10, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 15, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d9v) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  atulrai
                  from Mumbai, Maharashtra
                  Sep 15, 2020
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                  Resolved

                  Dear sir\madam, i visited the demat help desk of icici bank and submitted the demat account closure and transfer

                  Reference service request number: sr[protected]

                  Submitted this on 5th september, 2020 with sla of 6 working days.

                  Still my request has not been completed.
                  Been regularly following through all possible communication channels.

                  Please stop harassment or i would prefer closing all my bank accounts with icici bank.
                  Your services are very bad and lack any credibility.
                  Please help immediately.

                  Thanks.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 15, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    ashu17rathi
                    Sep 15, 2020
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                    Resolved

                    4600 rupees have been deducted from my icici salary account statement shows posdec charges. How can a bank deduct such a big amount without notifying me.

                    I want my money back and to be informed before such charges are being levied by banks. Banks are there to help customers but they are just exploiting the customers in such bad times of covid 19 where people are already facing issues int heir family.
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 15, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d0f) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      G
                      Godson devaraj
                      Sep 15, 2020
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                      Resolved

                      My icici savings account balance got auto debited without my knowledge, called customer care they replied simply saying it's for non payment of credit card and till month due to corona non business & no income i had applied for moratorium & this month september icici card dept person called me & asked about payment & i replied that will make min due by this month last they said ok but pls make the payment but today 14th sep 2020 suddenly my icici account balance got into - (Minus) &in this tough time this situation makes my mind mad kindly look into this& solve this issue
                      Aug 24, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Sep 15, 2020
                      Updated by Godson devaraj
                      My Icici savings account balance got auto debited without my knowledge, called customer care they replied simply saying it's for non payment of credit card and till month due to Corona non business & no income I had applied for moratorium & this month September Icici card dept person called me & asked about payment & I replied that will make min due by this month last they said ok but pls make the payment but today 14th sep 2020 suddenly my Icici account balance got into -(minus) &in this tough time this situation makes my mind mad kindly look into this& solve this issue attached screenshot for reference

                      Verified Support
                      Sep 15, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Prakash Ari
                        Sep 14, 2020
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                        Resolved

                        Dear sir/madam,

                        We would like to bring to your elite notice that iam one of the customer of icici bank and now i fully scared on this bank for whether they debit my account balance or not. Because they unwantedly charged my account balance without my knowledge or permission through sms, mails and phone calls. I don't know why they charged using the way of ecsrtnchg and what is this?
                        I already posted the same complaints on hdfc bank loan account for asking why ecs charges made and they replied me that the hdfc bank doesn't charged for emi ecs bounce charges.
                        Respected sir i want to know why the icici bank charged my account.in this covid-19 pandemic days so many people are very disturbed for this type of charges. Atleast they have maintained some s complaint. Kindly i need my amount reversal for my icici account. And i must have to know why the icici bank charged this amount. Please do some needfull.

                        Due to covid-19 we are facing so many problems we enquiry financial persons they are telling to bank icici bank and went to icici bank they are telling to ask financial merchant. At this context to whom should we have to ask our deducted money.

                        In this regard, we sincerely request banker to provide the concern deducted amount in our account.
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 15, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d4k) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          Kirtantp
                          from Pune, Maharashtra
                          Sep 14, 2020
                          Resolved
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                          Resolved

                          My old debit card expired and new one was sent to me. But to my surprise, i received a coral debit card with charges of around 750 rupees. I have never applied for it.

                          What kind of cheap strategy is this?
                          Oct 29, 2020
                          Complaint marked as Resolved 
                          Charges reversed and card returned. Thank you.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a138de) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team  
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                            D
                            Deepali Kanchan
                            Sep 13, 2020
                            Resolved
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                            Resolved

                            Rs 1899 debited from my account without approval
                            Pls call cancel this plan and credit toy account
                            Account no[protected]

                            Phone no [protected]
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a133be) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              Deepraaz9211
                              Sep 12, 2020
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                              Resolved

                              During this financial crisis i took help from my friend and he transferred 60000 to my bank account and they put a lien on the account.
                              Earlier they put a lien for 20000 and i was okay.
                              But during this tough time when salary has been reduced, rbi has advised moratorium and still they are working like an irresponsible institution.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304q) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Swati sharma.
                                Sep 12, 2020
                                Resolved
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                                Resolved

                                Dear team,
                                I am not aware that i have a credit card.. But shocked to receive a call for payment.. Really worst services.. Cm does not know that she has a credit card applied 1.5 years back.. Never receiver nor used... Howcan u charge

                                Close my card which i never receiver and waive the charges as well
                                Regards
                                Swati sharma
                                [protected]
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304j) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  U
                                  uthayakumarm
                                  Sep 11, 2020
                                  Resolved
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                                  Resolved

                                  Address: ICICI Branch Pudukottai

                                  I have deposited rs.4000 wrongly to a account number and now the branch manager says we cannot support since the language of the account holder is different and he cannot understand what the end customer says. You can go to police station and file a complaint he says.
                                  Aug 24, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 14, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a136u9) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    Dr.Sarveshwar Sood
                                    from Bathinda, Punjab
                                    Sep 11, 2020
                                    Resolved
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                                    Resolved

                                    I have invested rs 20, 000/- in "icici safety bonds, february, 2001"
                                    Deemed date of allotment 22.03.2001., redemption date 22.03.2004.

                                    Kindly let me know the latest status of the above mentioned and also we want to know the procedure to close these bonds
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304d) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Social Media King
                                      Sep 11, 2020
                                      Resolved
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                                      Resolved

                                      You been deducting pos dec charges even i have not used that much and haven't declined this much transaction. Since 7 days my almost 700 rupees deducted and still deducting but i havent declined that much amount of transactions. I need to raise compaint on consumer care rbi. Because its really fraud.
                                      Jul 5, 2022
                                      Complaint marked as Resolved 
                                      Not resolved..
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13045) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Social Media King's [Complaint's author] reply, Jul 4, 2022
                                      hi consumer helpline, after doing all they still deducting charges. they have deducted more than 5000 rupees and still deducting as I stopped depositing into my account that they can deduct. even though I blocked the card they are saying that reason for deduction about then also they are still deducting.
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                                        F
                                        Floriya Daniel
                                        Sep 11, 2020
                                        Resolved
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                                        Resolved

                                        Rs. 29.5 was debited twice from my debit card on 5th february. While enquired, icici bank tells me that they charged me this because i have a failed transaction due to insufficient balance. I took my salary account in icici bank when they promised that no money would be deducted even if i dont have balance in my account. Icici bank also dont send an alert for this transaction because they dont want the customer to notice this deduction. They are just robbing the customers in this case since i never agreed to pay this charge. Ineed this charge to be removed from the banks services and i want my money back.
                                        Aug 14, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 14, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a136ut) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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