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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 328

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R
Rambabu Maddu
from Powai, Maharashtra
Nov 28, 2020
Resolved
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Resolved

Address: Hyder

My car has been blacklisted and need to remove the same immediately- TS07EK9455
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ujj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team  
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    sanjaynag7189
    Nov 28, 2020
    Resolved
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    Resolved

    Address: Kanpur

    I have tried 2 time online transaction for paying bill using icici credit card but it fails both time;

    Dear customer, transaction of inr xxxx on credit card 10000 is withheld due to security reasons. Pls call our customer care.

    Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

    Kindly help resolve my issue at the earliest as possible.
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 29, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vql) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      MRUGESH BANNATWALE
      from Powai, Maharashtra
      Nov 28, 2020
      Resolved
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      Resolved

      Bank is charing some NACH_AD_RTN_CHRG-ADBLDESK charges without notifying untill the account balance goes to 0
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vqp) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        Y
        Yumit Nisar
        from Vasai-Virar, Maharashtra
        Nov 28, 2020
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        Address: VIRAR
        Website: ICICI merchant Services

        I have taken icici bank first data POS machine MID no 95341650 in Feb 2020 and Returned the same in Month of Sept 2020 due to huge Charges.

        My total Swipe during the Period was Rs 1, 31, 906 /- and as Per Charges Statement i was Charged Commission Rs 653.06/-
        Other charges Rs.26593/- . Other Charges are more than 20% of Total Swiped Amounts. If i am Paying 20% to ICICI bank what will i earn then.

        I had Taken the Machine from ICICI Bank from ICICI Employee named Santosh. I returned the Machine in Month of Sept 2020, i have an Acknowledgement Slip for Return as Well. He told i will get refund of Security deposit which was paid in Feb 2020.

        However till now i have not got refund and ICICI is charging more charges on previous. The Sales Executives cheated me, they told i will be charged Rs 100 as Rent every month however as per Statement i am been charged various other Charges (Charges statement Attached)

        I also spoke to ICICI Customer care, they told u will be charged all these charges as well and hence i decided to return the machine and waiting for Refund. I spoke to the sales Employee Santosh as well, he told that he has left the organisation and call ICICI Bank.

        If a Small trader like me has to pay 20% as charges, what will i earn.

        SHAME ON ICICI for SUCH UNETHICAL PRACTICES>>>>

        ICICI BANK CHOR HAI>>>> OUR HARD EARNED MONEY IS EATEN BY MONSTERS LIKE ICICI BANK CHIEF CHANDA KOCCHAR>>>>

        ICICI BANK SHOULD ME NXT YES BANK or PMC Bank or LAXMI VILAS

        RETURN OUR HARD EARNED MONEY and PLS follow ETHICAL BUSINESS PRACTICES


        Thanks
        YUMIT NISAR
        [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 29, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team  
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          P
          Parshuram Shiralkar
          from Powai, Maharashtra
          Nov 28, 2020
          Resolved
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          Resolved

          Address: ICICI Bank Gokul Road Branch Hubli

          I am PARSHURAM SHIRALKAR. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP
          CHGS TILL OCT-20) DP charges on 25/11/2020. I have never used my Demat account till now and has also deactivated it long back after selling my shares years ago. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected]
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 29, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team  
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            D
            Dee Sharma
            Nov 28, 2020
            Resolved
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            Resolved

            Address: A-49, Sector 53, Noida, Sector 53

            Hello folks,
            I am Deepak Sharma and I have been using ICICI Bank's services since 2 years.
            Recently on 25 November 2020 and 27 November 2020 there was a deduction of rupees 91.34 and 665.83 on the verge of DP CHGS Till Oct 20. Neither I am using your demat account nor any other services.
            I highly trust this bank in private sector and I return you are deducting our balance without any prior information. Is this your loyalty with your customers. Kindly refund all my money asap, I am gonna leave your bank as you are frauding with your loyal customers.

            Thanks,
            Deepak Sharma
            [protected]@gmail.com
            [protected]
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 29, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team  
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              P
              piyushchoukse
              from Powai, Maharashtra
              Nov 28, 2020
              Resolved
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              Resolved

              Address: Mumbai

              I have 2 saving account with ICICI which was my salary account as well sometime bank deducting this kind of charges frequently from my account, don't know for what some time they say its charges for services or fuel services charges. I didn't understand that if we are moving towards the cashless economy & if I need to pay this kind of service charges for every other transaction I'll prefer to go with cash instead of cashless.

              15 10/11/2020 10/11/2020 Surcharge Dt:08/11/20 MCC
              4112 45.63
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17u7e) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team   
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                G
                Ghazala Jamil
                from Powai, Maharashtra
                Nov 28, 2020
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                I have been charged a hefty preclosure charge even though I am eligible for a waiver. I have paid 20 EMIs and I made the pre-payment of the loan from funds in my savings account. ICICI website on a page pertaining to Service Charges and Fee for Personal loan, says: "The waiver, if any, of the prepayment charges will be applicable provided: The customer has paid 12 or more EMIs and The pre-payment of the loan is done using customer's own funds (Waiver on pre-payment charges is not applicable in cases of balance transfer)".

                I have raised complaints many times but no positive reply. Once again request you to please waive off the prepayment charges as per your bank's own rules and refund the same to my account. It is highly unprofessional of your bank to not follow your own rules.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 29, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17vrx) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Nov 30, 2020
                Updated by Ghazala Jamil
                I have written several times to your customer care and received negative responses. But I will write again and update here as to what kind of response I get.
                Dec 18, 2020
                Updated by Ghazala Jamil
                I again got a negative reply without any explanation.
                Dec 18, 2020
                Updated by Ghazala Jamil
                I have written many times to ICICI bank customer care and always got a response from them saying that pre-payment charges cannot be waived. But they give absolutely no reason whatsoever why pre-payment charges waiver is not applicable to my loan even though their own rules say, "The waiver, if any, of the prepayment charges will be applicable provided: The customer has paid 12 or more EMIs and The pre-payment of the loan is done using customer's own funds (Waiver on pre-payment charges is not applicable in cases of balance transfer)".

                My complaint remains unresolved. Either I should get a waiver and refund of the pre-payment charges I was made to pay, or I should get a proper explanation for why the waiver was not applied to my loan.
                Dec 31, 2020
                Updated by Ghazala Jamil
                Despite my repeated complaints no satisfactory explanation is forthcoming from the icici bank.
                I have written many times to ICICI bank customer care and always got a response from them saying that pre-payment charges cannot be waived. But they give absolutely no reason whatsoever why pre-payment charges waiver is not applicable to my loan even though their own rules say, "The waiver, if any, of the prepayment charges will be applicable provided: The customer has paid 12 or more EMIs and The pre-payment of the loan is done using customer's own funds (Waiver on pre-payment charges is not applicable in cases of balance transfer)".

                My complaint remains unresolved. Either I should get a waiver and refund of the pre-payment charges I was made to pay, or I should get a proper explanation for why the waiver was not applied to my loan.
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                  K
                  krishnapas
                  Nov 28, 2020
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                  HI

                  I am Pasupuleti Sai krishna bond holder 06073764 with maturity date of 11.03.2010. I have not received any redemption amount till now. How can I redeem the bonds. I bought 6 bonds worth of 30000/rs in 2005.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17u7h) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team 
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                    A
                    Anup Gadre
                    from Powai, Maharashtra
                    Nov 27, 2020
                    Resolved
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                    Resolved

                    I am Anup Gadre. Please note that INR 826 have been deducted from my account as DP CHGS TILL OCT-20 on 25/11/2020.
                    I have never activated and used my Demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

                    Kindly refund my money at earliest. I need justice and my money back immediately.

                    Regards
                    Anup Gadre
                    +91-[protected]
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 29, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team  
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                      J
                      Jiyalal1982
                      Nov 27, 2020
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                      I am Jiya Lal, 826.00 rupees has been deducted from my account as (Dmc dp chgs till oct-20) on 25-Nov-2020. I have never used my demat account till now.
                      And I did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                      Why you open demat account in my account while I do not need it, please close it immediately and refund my money asap.and also I did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected].
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17t7j) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Avinash Dhatunde
                        from Powai, Maharashtra
                        Nov 27, 2020
                        Resolved
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                        Resolved

                        Address: Hanuman Nagar 8th lane , sangli

                        I was under a impression that icici cares for customers, but this is not justifiable.

                        I created my demat account using zerodha and that has to do nothing with icici right? So why I'm I being charged for this.

                        Without any notice, u have debited my account and there is no proper reason for this I need my refund.
                        826 rs DMC till Oct 2020.
                        If I haven't opened the account through icici why are u guys charging me anyway.

                        Please initiate my refund.

                        Best regards,
                        Avinash Dhatunde
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 27, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17t7l) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Ashish Anup Tigga
                          Nov 27, 2020
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                          Address: Nokia solutions & networks noida

                          I have been told that while opening demat account you don't have to pay any amount for subscription nither you will be charged any hidden amount while using demat account now they debit Rs 826 from my account. I want refund for that
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team  
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                            S
                            ShyamNandan Kumar
                            Nov 27, 2020
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                            Icici bank has taken 826 rupees from my account by fraud on 25 November but I have not any demat account then after bank deducted my money. I want refund soon. Due to some fraud people at ICICI bank who are involved in fraud, totally defaming the bank name.

                            Kindly return my money as soon as possible and kick such type of person from bank to stop bankrupt due to defame

                            Regards,
                            Shyam Nandan Kumar
                            Mob [protected]
                            Shyam.nandan.[protected]@gmail.com
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ssh) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Akshay Vijay
                              from Powai, Maharashtra
                              Nov 27, 2020
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                              Money deducted from my icici bank account stating DMC DP C charges but I am not using demat account of icici bank. I want my refund and explanation why this amount is deducted from my account without any message from bank or notice. why I was not told at the time of account opening that these charges will be there.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ssm) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                rugan01
                                Nov 27, 2020
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                                I have fast tag account with id 11551278 vehicle no TN22CM3364 and ICICI Bank Account number:[protected]
                                I tried to recharge the fastag on 16th Nov 2020 with an amount 1600/- in 4 transactions as shown below
                                1. 500 (BIL/[protected]/FASTAG IMOBILE/)
                                2. 500 (BIL/[protected]/FASTAG IMOBILE/)
                                3. 500 (BIL/[protected]/FASTAG IMOBILE/)
                                4. 100 (BIL/[protected]/FASTAG IMOBILE/)
                                A message was sent to me by bank that above mention amount was debited from my bank account, and credited to above said fastag account, but my fastag was not recharged. But after passing more than 2 weeks, the amount is still not credited to my fastag account or reversed back to my linked Icici bank account.
                                Please refund the money or else reverse the transaction back to my bank account
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17sth) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                rugan01's [Complaint's author] reply, Nov 27, 2020
                                Hi, I'm unable to see the email id as it is saying it is protected. My contact number is 9176731991. Can your team give me a call??
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                                  D
                                  Deepak Baja
                                  from Powai, Maharashtra
                                  Nov 27, 2020
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                                  I created my Demat account using Upstox In January 2020 and that has to do nothing with icici right? So why I'm I being charged for this.

                                  Without any notice, u have debited my account twice in last 10 months and there is no proper reason for this.
                                  I need my refund.
                                  Debited 826 rs DMC DP CHGS till Oct 2020 yesterday.
                                  Debited around Rs.500 in the month of July as Dp chanrges.
                                  If I haven't opened the account through icici why are u guys charging me anyway.

                                  Please initiate my refund.
                                  Regards,
                                  Deepak
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17sto) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Sonia645
                                    from Noida, Uttar Pradesh
                                    Nov 27, 2020
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                                    Kindly return me my money asap. This is an unnecessary deduction done by ICICI 😡
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      T
                                      Tejas G
                                      from Powai, Maharashtra
                                      Nov 27, 2020
                                      Resolved
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                                      Resolved

                                      Hi

                                      I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

                                      I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

                                      Please close my demat account and refund my money asap. My account number is[protected]

                                      Regards,
                                      Tejas
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 28, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team 
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                                        Misha Kansal
                                        from Mumbai, Maharashtra
                                        Nov 27, 2020
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                                        They charged 826 from my account. Its been 3 years they are charging my account. Have asked them to closed it as it was opened even without my permission. They said it will be refunded. But till now they are charging these charges.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17ujp) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team  
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