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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
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ICICI Bank reviews & complaints page 325

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D
Deepali Kanchan
Sep 13, 2020
Resolved
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Rs 1899 debited from my account without approval
Pls call cancel this plan and credit toy account
Account no[protected]

Phone no [protected]
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a133be) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    D
    Deepraaz9211
    Sep 12, 2020
    Resolved
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    Resolved

    During this financial crisis i took help from my friend and he transferred 60000 to my bank account and they put a lien on the account.
    Earlier they put a lien for 20000 and i was okay.
    But during this tough time when salary has been reduced, rbi has advised moratorium and still they are working like an irresponsible institution.
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304q) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Swati sharma.
      Sep 12, 2020
      Resolved
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      Resolved

      Dear team,
      I am not aware that i have a credit card.. But shocked to receive a call for payment.. Really worst services.. Cm does not know that she has a credit card applied 1.5 years back.. Never receiver nor used... Howcan u charge

      Close my card which i never receiver and waive the charges as well
      Regards
      Swati sharma
      [protected]
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304j) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        U
        uthayakumarm
        Sep 11, 2020
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        Address: ICICI Branch Pudukottai

        I have deposited rs.4000 wrongly to a account number and now the branch manager says we cannot support since the language of the account holder is different and he cannot understand what the end customer says. You can go to police station and file a complaint he says.
        Aug 24, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 14, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a136u9) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Dr.Sarveshwar Sood
          from Bathinda, Punjab
          Sep 11, 2020
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          Resolved

          I have invested rs 20, 000/- in "icici safety bonds, february, 2001"
          Deemed date of allotment 22.03.2001., redemption date 22.03.2004.

          Kindly let me know the latest status of the above mentioned and also we want to know the procedure to close these bonds
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304d) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Social Media King
            Sep 11, 2020
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            You been deducting pos dec charges even i have not used that much and haven't declined this much transaction. Since 7 days my almost 700 rupees deducted and still deducting but i havent declined that much amount of transactions. I need to raise compaint on consumer care rbi. Because its really fraud.
            Jul 5, 2022
            Complaint marked as Resolved 
            Not resolved..
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13045) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Social Media King's [Complaint's author] reply, Jul 4, 2022
            hi consumer helpline, after doing all they still deducting charges. they have deducted more than 5000 rupees and still deducting as I stopped depositing into my account that they can deduct. even though I blocked the card they are saying that reason for deduction about then also they are still deducting.
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              F
              Floriya Daniel
              Sep 11, 2020
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              Resolved

              Rs. 29.5 was debited twice from my debit card on 5th february. While enquired, icici bank tells me that they charged me this because i have a failed transaction due to insufficient balance. I took my salary account in icici bank when they promised that no money would be deducted even if i dont have balance in my account. Icici bank also dont send an alert for this transaction because they dont want the customer to notice this deduction. They are just robbing the customers in this case since i never agreed to pay this charge. Ineed this charge to be removed from the banks services and i want my money back.
              Aug 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 14, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a136ut) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                H
                HARDIK THAMI
                Sep 11, 2020
                Resolved
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                Resolved

                On 11th september, 2020 - i was going to pay my airtel postpaid bill of rs. 471 but the transaction failed and money was deducted from my icici bank.

                Icici account number :[protected]
                Transaction remark : bil/onl/[protected]/airtel bas/bhar0120

                Kindly refund this money.

                I have provided the screenshot of transaction history of airtel account to show that the transaction wasn't successful.
                +1 photos
                Sep 15, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 14, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Amang88
                  Sep 11, 2020
                  Aug 7, 2023
                  This thread was updated on Aug 7, 2023
                  Resolved
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                  Resolved

                  nach_ad_rtn_chrg ingenot charges

                  Address: Icici bank Ltd, 33 community centre new friends colony New Delhi 110025

                  Within 88 days about 2357 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                  From the date of[protected] to[protected] without any notification. I was maintaining minimum balance for the time of emergency it's pendamic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                  What is this transaction purpose...
                  +1 photos
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                  37 found this helpful
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                  S
                  Silpamattathil
                  Sep 11, 2020
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                  Resolved

                  During the lockdown period I have applied for the moratorium for my Credit Card. I haven't received my salary in those days which results me to apply for the moratorium. Later on September I received my salary. After 3 days when I tried to transfer my amount it was showing insufficient balance. I wondered what exactly happened. I checked with the account I saw it was negative due to something called lien. My credit card account is closed as well. The interesting part I haven't got any intimation from the bank regarding the closure of my credit card account. At this point of situation this is the way they are behaving to their customer.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 11, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12v8u) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    atulrai
                    from Mumbai, Maharashtra
                    Sep 11, 2020
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                    This is with reference to my demat account closure and transfer request which is not being properly addressed by icici bank in delibrate attempt to harm customer interest during covid19 times.
                    I have already visited the demat help desk branch and submitted request with -
                    Sr[protected], along-with cmr copy of my new demat account.

                    The request has been rejected by icici citing - “ cml has to be in crystal format”.

                    This is ridiculous as my customer provides cmr only for transfer which i have already shared through email and physical copy as well.

                    I am being harnessed and subjected to undue monetary loss and complication by icici bank against my will.
                    Please help.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Sep 11, 2020
                    Updated by atulrai
                    Please help me, I have already exhausted myself visiting you branches and demat help-desk so many times that I regret having any kind of banking with ICICI
                    Verified Support
                    Sep 11, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12v7t) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Sep 15, 2020
                    Updated by atulrai
                    Request ICICI Bank to stop harassment of customer.
                    Please help me in my demat account closure and transfer
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                      A
                      Amit kawade
                      Sep 10, 2020
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                      Resolved

                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 10th Sept, 2019. Could you please assist me regarding this. Please find the attachment
                      +1 photos
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 11, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12v82) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        F
                        Fahimsidd
                        from Delhi, Delhi
                        Sep 10, 2020
                        Resolved
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                        Resolved

                        I am writing this complaint on behalf of my wife.. My wife name is shama parveen.. Card number :[protected].. There were fraud transactions done on my wife credit card on 28 august 2020.. The transaction amount is rs 45300.. But the bank employees are saying its done by you as its a otp based transaction.. But we didn't made that transaction as we didn't got any otp.. Neither we did that transactions.. Please look into the matter
                        +1 photos
                        Sep 15, 2020
                        Complaint marked as Resolved 
                        Complaint resolved
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 11, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Amaravathiammu
                          Sep 10, 2020
                          Resolved
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                          Resolved

                          Address: Bangalore

                          1.[protected] nach_ad_rtn_chrg~bajajfi
                          N~15apr20~907bab2~404cddf
                          W
                          339.01

                          2.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02jun20~47025d6~404cddf
                          W
                          339.01

                          3.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02apr20~c547f4d~404cddfw 398.01

                          4.[protected] nach_ad_rtn_chrg~bajajfi
                          N~03apr20~b465fdc~404cddfw 579.00

                          5.[protected] nach_ad_rtn_chrg~bajajfi
                          N~27apr20~78b30a1~404cddf
                          W
                          590.00

                          6.[protected] nach_ad_rtn_chrg~bajajfi
                          N~22apr20~80ff635~404cddfw 590.00

                          7.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02may20~b1524c0~404cddf
                          W
                          589.99

                          8.[protected] nach_ad_rtn_chrg~bajajfi
                          N~07apr20~a6ff2e2~404cddfw 590.00

                          9.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02jul20~babed16~404cddfw 590.00

                          10.[protected] nach_ad_rtn_chrg~bajajfi
                          N~03jun20~2d4ce63~404cddfw 589.99

                          11.[protected] nach_ad_rtn_chrg~bajajfi
                          N~08may20~aa2c7d0~404cddf
                          W
                          589.99

                          12.[protected] nach_ad_rtn_chrg~bajajfi
                          N~05may20~ae10935~404cddf
                          W
                          536.00

                          13.[protected] nach_ad_rtn_chrg~bajajfi
                          N~11may20~a8b7a51~404cddf
                          W
                          590.00

                          14.[protected] nach_ad_rtn_chrg~bajajfi
                          N~17jun20~e271cbb~404cddfw 590.00

                          15.[protected] nach_ad_rtn_chrg~bajajfi
                          N~04aug20~bab3757~404cddf
                          W
                          590.00
                          16.[protected] nach_ad_rtn_chrg~bajajfi
                          N~03aug20~bd8079a~404cddf
                          W
                          590.00

                          17.[protected] nach_ad_rtn_chrg~bajajfi
                          N~14jul20~b0d22a3~404cddfw 590.00

                          18.[protected] nach_ad_rtn_chrg~bajajfi
                          N~03jul20~b759275~404cddfw 590.00

                          19.[protected] nach_ad_rtn_chrg~bajajfi
                          N~15apr20~907bab2~404cddf
                          W
                          250.99

                          20.[protected] nach_ad_rtn_chrg~bajajfi
                          N~03apr20~b465fdc~404cddfw 11.00

                          21.[protected] nach_ad_rtn_chrg~bajajfi
                          N~08may20~aa2c7d0~404cddf
                          W
                          0.01

                          22.[protected] nach_ad_rtn_chrg~bajajfi
                          N~05may20~ae10935~404cddf
                          W
                          46.99

                          23.[protected] nach_ad_rtn_chrg~bajajfi
                          N~03jun20~2d4ce63~404cddfw 0.01

                          24.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02jun20~47025d6~404cddf
                          W
                          250.99

                          25.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02may20~b1524c0~404cddf
                          W
                          0.01

                          26.[protected] nach_ad_rtn_chrg~bajajfi
                          N~05may20~ae10935~404cddf
                          W
                          6.99

                          27.[protected] nach_ad_rtn_chrg~bajajfi
                          N~02apr20~c547f4d~404cddfw 191.99

                          28.

                          Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserv and told me they authorized to deduct only loan amount, not any other charges.
                          I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                          Thanks and regards.
                          Amaravathi
                          +18 photos
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 12, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            aishwarya pati
                            Sep 10, 2020
                            Resolved
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                            Resolved

                            The amount of Rs 1899 has been debited from my account without giving any prior notice or information. It should be up to the consumer that they want to continue the card protection service or not. It was never expected that a professional bank such as ICICI would indulge in such unprofessional and dubious behavior.

                            Please return our hard earned money that you have wrongfully forced out of me and several innocent people.

                            Seriously, shame on you and your shady management
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12pnh) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Madhumitha VJ
                              Sep 10, 2020
                              Resolved
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                              Resolved

                              Recently i have opened my salary (Zero balance account) account in icici bank. I also got normal debit card. But today i received a mail that "your request for expression debit card is registered". I don't remember of requesting it. I also got mail like charges for expression debit card will be debited from my account. Moreover i am not in need of services of that card.
                              Please help me to cancel that request as i don't want any expression debit card.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12pnp) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Niteshx
                                from Hyderabad, Telangana
                                Sep 10, 2020
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                                lien marked on bank account without any intimation before due date

                                Hi team,

                                I wish to lodge a complaint against icici bank for marking a lien on my savings bank account for total amount due without any prior intimation whatsoever for the recovery of credit card dues. This lien has been marked on my account 01 day before the payment due date which is 11th september.

                                I was enrolled in a moratorium until july 31st (Attached reference). August's statement was generated with a due...
                                +3 photos
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                                Parulgupta288
                                Sep 10, 2020
                                Resolved
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                                Resolved

                                Address: India

                                I received an alert from icici that 199 rs. Deducted from my account for vs amazon stan. I confirm that i did not do any payment regarding this.
                                Request you to please help me to get my money back.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12pnx) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Parulgupta288's [Complaint's author] reply, Oct 9, 2020
                                Hi Team,
                                Again 199 got deduct from my account.
                                Please look into this on urgent basis.
                                Thanks,
                                Parul
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                                  A
                                  Aman Deep Official
                                  Sep 9, 2020
                                  Resolved
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                                  Resolved

                                  Address: Arya Nagar Kanpur Uttar Pradesh

                                  590 inr deducted twice in august 2020. The reason is nach_ad_rtn_chrg~tpslsip~10jul20~dfd866f
                                  Nach_ad_rtn_chrg~tpslsip~20jul20~a33b356
                                  What is this?

                                  There was no prior intimation about this and even after the deduction it shows up directly.

                                  Please refund my money.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a12po8) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Samar6501
                                    Sep 9, 2020
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                                    Address: MUMBAI
                                    Website: ICICI PRULIFE I PROTECT SMART

                                    Have taken a term insurance plan of 1 crore (Icici prulife i-protect smart # xxxxxxxx) from icici on 31 dec 18 online. Monthly emi for said policy is rs 1156 that is due on the last date of every month. I have been paying all the emi via bhim sbi app or internet banking since 31 dec 18. After a few months i contacted icici prulife customer care for an auto debit facility for emi. They told me to link my debit card/ credit card with said policy by myself via online login. I did the same and linked my sbi debit card for auto debit before 18 month approx.

                                    After the debit card linked with my icici policy on 30 th of every month i used to get a message that your emi is deducted from the debit card. But after 3 days i used to get a message that my emi was not deducted and i have to pay the same by any means. I used to pay the same by bhim sbi app. This was a routine of every month.

                                    Not even a single emi was deducted automatically from my debit card. Then i queried from icici prulife cc. They replied that sbi debit card has no facility for auto deduction of emi if linked with icici policy. For that i need to link credit card of any bank or any card of icici bank with said policy. Then i didn't link any other cards with said policy. After a few months my debit card got u/s, so i deactivated and blocked my debit card (Before10 month approx) myself online on sbi site. Another side same routine was being followed up by icici, i. E. On 30th a message of emi deducted and after 3 days not got money and i used to pay the same by bhim app.

                                    As usual on 30th aug 20 a message from prulife came that emi deducted and after 3 days a message stating that emi not deducted. As usual i logged into bhim app and wished to pay the emi, but here a dishonour charge of rs 1050 also was charged in my policy. I stopped myself and inquired from prulife cc. They told that your emi did not deduct via debit card issues so this dishonour charge is levied.
                                    I then wrote mail on 5 sep 20 to icici prulife stating that when you don't have a facility with sbi debit card then how can you fine dishonour?. They replied on 8 sep 20 and also made the same cock and bull story and stated that i have to pay dishonour charge that cannot be vanished/ honoured.
                                    In view of the above following is requested:
                                    From icici prulife - kindly resolve the issue with genuinity and humanity (
                                    From sbi - icici prulife has told me to contact sbi for the same. Kindly initiate from your end and look into. My sbi sb account # xxxxxxxx.

                                    From rbi - kindly enquire into and resolve the issue. It's not a case of a single man. Lacs of people are being looted by stating/using wrong methods by online companies. Kindly instruct icici prulife for a genuine emi.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Same has happened to me. Did consumer complaint helped in resolving the issue?
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