Hi,
My number is [protected]. Same is attached to my account.
ICICI bank has automatically activated a service and have been charging me since 2 years, I have called multiple times to cancel this service even now I have sent a mail. Instead they replied that it is a very helpful service. I want the WA service deactivated on my account and refund of my money.
Kindly look into the matter.
Thanks,
Vikas
[protected]
Aug 8, 2021
Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint.
One assist has sent the notification sms today[protected] for renewal of service while they have already deducted the amount from my account two days ago[protected]. I want to inform you that date and time also display in every sms so if you are trying to mislead the consumer then it is a very shameful thing.
I do not want this service any more and also want a deducted amount 1899 back in my account.
According to one assist representative i had given my approval over phone on 30 dec 2019 and also i got confirmation regarding the same through sms while i didn't receive any call from your side on 30 dec 2019 and sms which i have received on 30 dec 2019 nothing was mentioned in sms that 1899 amount will going to deduct from account . I have a fully recorded conversation with representative. which i may share with you if required . ...Also he denied to share recording call of 30 dec 2019 in which I gave the confirmation to subscribe the service.
Please find the screenshot for your reference.
Kindly provide authentic records and also refund the deducted amount otherwise i have file a case of fraud against both icici and the ne assist company. You people are just misleading the consumers.