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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 335

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S
Shivi08
Aug 25, 2020
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Icici bank exec did a forgery by deducting of rs. 1899 wpp policy [sr[protected]] instead of rd but when i asked to not to continue the rd and refund the amount back now they are saying there was a technical err, rd was not initiated and the amount deducted was due to tech,. Error. And even they are not responding my request for refund.

Please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap. Find the enclosed screenshot.

Regards
Shivangi
ICICI Bank customer support has been notified about the posted complaint.
Aug 25, 2020
Updated by Shivi08
CUMTOMER ID[protected]
Verified Support
Aug 25, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zdr5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
May 05, 2021
Updated by Shivi08
No response on email still waiting for refund.. it's going to be one year since I have registered the complaint..pls refund as soon as possible.
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    Chetan Dhutekar
    Aug 25, 2020
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    Address: Pune

    My saving accounts got deducted with 600 rs without letting me know about this. In the name of ECS charges. Please refund the amount as soon as possible .

    Contact: [protected]
    Email- [protected]@gmail.com
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zdre) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Neha1313
      Aug 25, 2020
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      Resolved

      Hi,

      Icici bank has made multiple transaction from my bank account under transaction name nach_ad_rtn_chrg~tpslsip.
      I can see a total of three transaction and it's around 1100 rs.
      I want to know the reason of deducting the amount. I am not feeling safe to keep my money in icici bank account any more.
      The transaction date is different and in transaction remark date is different.
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zdrv) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Kishor Ghali
        Aug 24, 2020
        Resolved
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        Today on 24/08/2020 12.01pm i got sms from icici bank that 'a Txn of INR 1, 014.74 done on Acct XX029 on 24-Aug-20.Info: VSI*Amazon Pr.
        I haven't done any transaction online then how it happened now i want my refund of 1014.74 I tried to contact icici bank customer care but they didn't even receive my call.
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 25, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zf76) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Ahmed28
          Aug 24, 2020
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          Dear bank
          I made a transaction at sbi atm from icici debit card 💳 but the atm did not dispense the cash but money got deducted from account .i made a complaint regarding to customer care at icici they gave me a complaint number and said with in 7 days you will get your money back in account but no action has been taken yet..
          So kindly help me with this issue Below my account details
          Name = Imran khan
          Account number=[protected]
          Complaint number= Sr[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 25, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team  
          Aug 25, 2020
          Updated by Ahmed28
          Where is the response from bank
          The case has been resolved thank you consumer complaint and icici bank
          Regards
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            B
            bhagyesh dubey
            Aug 24, 2020
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            Resolved

            Please get this thing resolved as I am now frustrated with this.
            Contact no. [protected]
            My name is bhagyesh dubey
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z8so) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              christyth
              Aug 23, 2020
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              I started an ICICI bank account 1.5 years ago. ICICI has issued a credit card to my company address without my consent or approval. I didnt even know that ICICI has issued a credit card, I didnt receive any messages or mail communications regarding that.

              This september, I received a mail that my icici credit card is due for payment. At that time, I realised that there is a credit card issued for me by the bank. I called the bank immediately and blocked the card. I asked the customer care team about the reason for this incident. They told that they will register a compliant but I have to pay the due amount immediately.

              I need an answer from ICICI.
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Aug 23, 2020
              Updated by christyth
              Please contact me to resolve this issue
              Verified Support
              Aug 24, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0za2z) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                I
                ibrahimbzr
                Aug 22, 2020
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                My icici bank nri account deducted rs. 590 without informing me as nach_ad_rtn_chrg~tpslsip~29jun20~871953b~[protected]. 4 times rs. 590 deducted. I lost rs. 2360 which is not a small amount! My only concert was why i did not get sms alert for the amount being debited from my account. I am already receiving sms for other types of transaction whether if the money is credited or debited. After speaking with executive they informed me that due to insufficient balance, sip was rejected. Why i did not get an sms alert for the money debited?
                My account no. You can fetch from my registered email id [protected]@gmail.com.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 23, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team  
                Aug 26, 2020
                Updated by ibrahimbzr
                What a rubbish !! The guy replied that, "You will get credit and Debit related transactions done by you." What if ICICI itself auto debit money from my account such as penalty, service charge, etc. Is ICICI living in stone age Or they intentionally don't want customer to know penalty charges so they can keep deduct money until customer login to his account and check his balance manually !!! Poor service.
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                  L
                  lipsita.ran Singh
                  from Sundargarh, Odisha
                  Aug 22, 2020
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                  Dear Team,

                  Amount of Rs590 is deducted from my account without any of my authorization. I called to your customer care number and the executive is said to me that amount is deducted due to bounce of ecs but i dont have any ecs in my account right now and without giving me any solution she said me to visit the branch. This is not the solution for this issue. I also saw lots of peoples are facing the same issue. please reslove this issue.

                  Regards
                  Lipsita
                  please contact me
                  lipsita.[protected]@gmail.com
                  Aug 11, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 23, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z5mp) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    P
                    Pallavi Bhowmik
                    Aug 22, 2020
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                    ICICI Limited redemption of icici only vimal vaatsalya bonds issued on 01.07.1999

                    Address: ICICI Only Vimal Vaatsalya Bonds, Maratha Mandir Annex, Dr. A.R. Nair Road, Mumbai Central, Mumbai 400008

                    ICICI Securities — only vimal vaatsalya bonds

                    I have been issued two icici only vimal vaatsalya bond money multiplier
                    bond-private placement series R/BPN/99/1 face value of which Rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 39343 and 96133,
                    Assam Sales Corporation - agent : Reliance Industries Limited...
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                    I
                    icicicust
                    Aug 21, 2020
                    Resolved
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                    My account has debited rs 590 with the mentioned remarks nach_ad_rtn_chrg~ipruli~13jul20~cbb3779~. Which charges is this i cant understand. I have been paying my icici pru life on time. Please refund my amount
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z1yk) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      skrkanna
                      Aug 21, 2020
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                      Resolved

                      Icici bank suddenly deducted rs. 590 from my accout, with the description nach_ad_rtn_chrg~adbldesk~10aug20~27b2dd, northing known, why, what, etc. Not able reach them also
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z1yd) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        ashishgoyal09
                        Aug 21, 2020
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                        I have given request for dispatch of original property documents on 04/07/20 and since then received no updates from bank.
                        My loan account got closed in may2020 but bank never contact proactively to dispacth the original documents. Even after i gave request for dispatch, its more than a month and still no update from bank by sms / call / email.

                        Who will be responsible if the documents gets misplaced.

                        Very poor service by icici bank.

                        - ashish
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 23, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team  
                        Aug 23, 2020
                        Updated by ashishgoyal09
                        My Complaint is still not resolved and I have not yet received any response for same. Why is it marked as resolved ?
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                          P
                          Prankishore
                          Aug 21, 2020
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                          Address: ICICI Towers, Bandra Kurla Complex, Mumbai 400051
                          Website: Not mentioned on the Bond Certificates

                          I am holder of the said bonds redeemable on 27.12.2025.
                          The local ICICI office at Bahu Plaza Jammu are not able to guide me on the status/redemption of the said bonds.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            amandeep29
                            Aug 21, 2020
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                            Resolved

                            Hi,
                            ICICI and BajajFinserv

                            There is no reason why there has been this deduction out of my savings account. This is a very difficult situation for me and every rupee is very important. I had only 600 in my account. How can you guys take all the money from the savings account without any notice. This is unlawful. Please check and refund my money.

                            1 21 Aug NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
                            98e9e0~983549GS : Debit 2
                            2 21 Aug NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
                            98e9e0~983549GS : debit 500
                            3 19 aug: NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
                            98e9e0~983549GS: Dr 16.00
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yyze) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Jai@2502
                              Aug 21, 2020
                              Resolved
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                              Resolved

                              Address: VIDEOCON TOWER, JHANDE WALAN, DELHI

                              I was an employee of ICICI bank from 25/07/18 to 18/01/2019. I had submitted mail request to HR for processing my pf withdrawal, which has not been done till date. I have even sent mail reminders twice but there has not been any response or even acknowledging my mail. kindly do the needful.Please find the details below.

                              I also transferred my previous organisation's PF into the ICICI PF member ID and now my whole amount pending for withdrawal.

                              NAME: JAI PRAKASH(JAI CHAUHAN)
                              EMP NO: 393878
                              URN NO :[protected]
                              MEMBER ID: MHBAN[protected]

                              Regards,
                              JAI PRAKASH
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear [protected]@2502

                              We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you.  We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team 
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                                N
                                nur007.islam
                                from Mumbai, Maharashtra
                                Aug 21, 2020
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                                I have taken a personal loan from icici bank with loan agreement no. Lpmde[protected]. I have applied for moratorium for the month of august’20 through icici bank portal on 26th july ’20 due to financial problem during this covid-19 pandemic.

                                But, emi got deduct from my account on 7th aug 2020, so i mailed to icici customer care (Mail id - customer. [protected]@icicibank.com) to request for grant my moratorium request.
                                I received a mail from icici, in this mail icici representative mentioned that my moratorium request is not considered due to moratorium offer is not activate for the month of august on my loan account. My question is that, why moratorium offer is not activated on loan a/c & who will be responsible for that? From my side, i have applied for moratorium before the time period. This is a rbi instruction, why manual activation is required to avail this benefit?
                                Also, i have complained to icici up to level-2 but did not receive any satisfactory response from them.
                                My humble request to you, kindly consider the current situation & take a favorable action.
                                Your favorable action in this regard will be highly appreciated.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 23, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team  
                                Aug 29, 2020
                                Updated by nur007.islam
                                No one has contacted me yet from ICICI.

                                Very poor service from ICICI.

                                I am thinking of transferring my salary account from ICICI to another bank.
                                Sep 06, 2020
                                Updated by nur007.islam
                                No one has contacted me yet from ICICI.
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                                  S
                                  sangeethj
                                  Aug 21, 2020
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                                  Resolved

                                  It has been noticed that 590 rs debited twice from my account in favour of Bajaj. Its understood that this charge comes when ecs returns. I have contacted Bajaj regarding the same and they are not aware of any such deductions. I have a personal loan taken from Bajaj and the emi is debited 2nd of every month correctly.Since it is in the 2nd of everymonth, I have enough balance on my account. There has been no defaults till now. I would like to have that charges refunded asap.
                                  Sep 14, 2020
                                  Complaint marked as Resolved 
                                  The issue is resolved
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 23, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z5o4) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Aug 24, 2020
                                  Updated by sangeethj
                                  Thanks for the information
                                  Aug 27, 2020
                                  Updated by sangeethj
                                  I have received email from Bank stating that the charges will be reversed to my account by August 27, 2020. But I have not received the amount or any other response after that mail. Hope to receive the amount as soon as possible.

                                  Thanks
                                  Sep 08, 2020
                                  Updated by sangeethj
                                  I have received emails stating that the amount will be reverted but has not yet received. Please revert it as soon as possible.
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                                    A
                                    alimushahid1079
                                    from Bijnor, Uttar Pradesh
                                    Aug 21, 2020
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                                    Address: A-141 Avas Vikas Colony
                                    Website: [email protected]

                                    Resp. Sir

                                    My name is mushahid ali. I had working in icici bank pvt. Ltd.
                                    As gold loan counselor in 2017 in pilibhit branch (Uttar pradesh) india.
                                    My joining date is 05-january-2017
                                    But i dont have my resign date and emp id
                                    For the pf application that i required
                                    Pls forward it on my mail id

                                    Hopeing your reply

                                    Thanks & regards
                                    Mushahid ali
                                    [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Aug 21, 2020
                                    Updated by alimushahid1079
                                    I required My EMPLOYEE ID, PF Account Number and salary slip also.
                                    Please send me immediately above informations.

                                    Thanks with regards
                                    Mushahid Ali
                                    [protected]
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                                      Address: Road No 14, Banjara Hills, Hyderabad 500034

                                      Savings Bank account fraud; unauthorized and repeated debits and criminal withholding of total money without mandatory temporary credit; Inaction and criminal indifference in spite of repeated complaints for nearly three months; Branch Manager says she is helpless and I could proceed legally;

                                      4: The problem:

                                      4.1 During 2013 -14, I gave an ECS mandate to electronically transfer the billed amount for my electrical...
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