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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 334

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J
Jitenyadav
Aug 27, 2020
Resolved
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ICICI bank is deducting money 5 times from my account in the name of ECS charges(ECSRTNCHG060420_SR[protected], ECSRTNCHGS300620_SR[protected], ECSRTNCHGS030820_SR[protected], NACH_AD_RTN_CHRG~TPSLSIP~31JUL20~84d21
0f~[protected], NACH_AD_RTN_CHRG~TPSLSIP~31JUL20~83f00
c9~[protected].

Total Amount 2950/- deducted Apr 2020 to Aug 2020.
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zqla) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Abhinav Kejriwal
    Aug 27, 2020
    Resolved
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    Resolved

    Rs 590/- debited against nach_ad_rtn_chrg~ingenot. Please let me know what is this for..
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zqlo) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      kkiran_joshi
      Aug 27, 2020
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      Address: pune

      I have a demat account in icici bank for 6 years now. When i checked my bank transactions and i found that there is one debit transaction dmc/in[protected] dp chgs till july 20' — inr 826'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
      I want my money back.
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zo9k) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Aazad Singh Rajput
        Aug 27, 2020
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        Icici bank deducted 745 & 80 rupees two time from my account on 27th august as stated dp charges for what? Without information?

        It’s fraud and should be intimated, i am not operating any demat accounts.
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Image of deduction
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zob6) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          H
          Hari095
          Aug 27, 2020
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          On 25-Aug-2020 Rs 826 has been deducted from my account saying DP c HGS charges. But I have never used icici demat account neither I have activated it. I want my money back.
          Aug 9, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zobb) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            VK@123456
            Aug 27, 2020
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            Address: Pune, Kharadi branch

            My name is vijay kamble. Charged dp amc charges for my inactive demat account. I never used this account but they are charging every day. My account is free for any charges of this account. So i never used my account on single day that why my account is inactive. Still they are not closing my account and charging me dp charges.

            Close my demat account if still open and revert back my charged amount.

            Please contact me on my register mail id.
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zog6) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              I
              Irshad Palakkal
              Aug 26, 2020
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              Resolved

              My icic bank credit card transactions are declining saying withheld due to security reasons and no response from the branch and customer care services. I'm facing a loss due to the issue how can i make a consumer complaint regarding compensation
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zofy) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Mudit Kaushik
                from Delhi, Delhi
                Aug 26, 2020
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                Address: Noida

                Rs 590 have been charges 6 times from my account while I applied for loan moratorium.
                When I talk to the bank ABFL from which I took loan they say you ICICI bank has taken these charges so talk to them.
                And I am not getting any help from ICICI too .
                Aug 29, 2020
                Complaint marked as Resolved 
                Service request taken but no update.
                ICICI Bank customer support has been notified about the posted complaint.
                Aug 26, 2020
                Updated by Mudit Kaushik
                6th Ecs charge screen shot

                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  J
                  Jitesh Bhanushali
                  Aug 26, 2020
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                  Dear Team,

                  Rs. 999/- deducted from my icici amazon pay credit card no. [protected] for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
                  Please look into this matter and credit rs. 999 /- in my icici amazon pay credit card. I am shocked because i believe in icici credit card. This is first time i face this type of problem. I tried to contact customer care but customer care services is currently not available due to cronavirus at this time. I got a message on[protected] on 25 August. Message is mentioned below:

                  (Inr999.00 debited on credit card xx2007 on 25-AUG-20. Info:amazon standing.)
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 27, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zqmc) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    A
                    anilkumar munaganuri
                    Aug 26, 2020
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                    Address: Pune

                    Sir/madam,

                    Amount of 826/- got deducted from account (Unauthorized transaction) kindly clarify on type of deduction done.

                    Transaction remarks : dmc/ (Protected) dp chgs till jul-20

                    Please do support for resolving same
                    We assure the icici bank is having high security but this incident proved it as wrong.

                    Please revert for any details apart from above.

                    M anil kumar
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zksn) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      B
                      bholerohit
                      Aug 26, 2020
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                      Address: bhosale nagar,pune

                      Hi rohit bhole here. 826.00 rupees has been deducted from my account as (dmc/[protected] dp chgs till jul-20) on 25-aug-2020. I have neither subscribed nor used my demat account till now.

                      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                      Mentioned the transaction remark - dmc/[protected] dp chgs till jul-20

                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                      Kindly refund my money at earliest.

                      Contact number : [protected]
                      account number:[protected]
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 27, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team  
                      Hi madhurima s. gaikwad here. 826.00 rupees has been deducted from my account as (dmc/[protected] dp chgs till sep-20) on 27-Oct-2020. I have neither subscribed nor used my demat account till now.

                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                      Kindly refund my money at earliest.

                      My account number[protected]
                      Register Mobile number- [protected]
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                        N
                        nagakrishnareddy
                        Aug 26, 2020
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                        VIN*GOOGLE&vsi/2co.com

                        Address: Narasaraopet,arrundalpet
                        Website: Vin*Google and VSI)2co.com

                        Every month deducted 75/-rupees on my account for the vin*Google and VSI/2CO.COM 149.23, but frankly saying this I don't know what's the vin*Google and VSI/2CO.COM why every month deducted from account, plz solve my problem sir...
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                        S
                        Srinath Shyam Kumar
                        Aug 26, 2020
                        Resolved
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                        I have never used demat account with icici in my whole life. Why then 826 is deducted and i dont get any messages also for this transaction. This is no less than a fraud
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zjx2) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          G
                          Aug 26, 2020
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                          Address: Mumbai worli

                          Sir/madam

                          this is to bring to your notice once again after number of telephone discussion emails letters reminders given today i am shocked to write again and again same thing to you all again with deep pain and harassment and making me beggar in frount of you all to recover my harden money back from you all with shame and helpless

                          i have contacted icici people mr samer and miss maitree and miss abida again today morning but all of them have no answer for reply on my money refund you all are enjoying my money free of charge and i am just begging around every where is this not shame full with all of you to harass a customer where i am heart patient and suffering from many disease in such manner that today in my mind comes to suiside as i cannot take this pain and harassment of fraud done buy you all people taking my money fraudly and not refunding back and just making me run around and harassing me so much that i have to take such steps and think about to suiside in my mind in this situation of covid already the world is in big stress of money work etc and all still the bank people have no courtesy to refund my harden money

                          i and the travel agent kkonect global have emailed and attached all the required documents as per you request but still from last approx 25 days all of you are enjoying money where should the customer go i have informed all the higher authority about my case but no one is seriously looking in the matter just enjoying big salary and stucking peoples money in their account and just fooling around

                          i want to know is icici bank going to refund the money in agents account to day or to my credit card back today itself or not or due to this if my life goes to end today the bank people icici and hdfc and the mediator as told to me from banks who holds the amount will be responsible for my death i have approached each and everyone from hdfc and icici bank people

                          no thanking you

                          ravinder goyal
                          [protected]
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 26, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Surya Rout
                            from Hyderabad, Telangana
                            Aug 26, 2020
                            Resolved
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                            Resolved

                            Its Been thrice the amount has been debited from my account and bank is didn't even bothered to provide any resolution to that in a clear way.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zjwt) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              gurleenk01
                              Aug 26, 2020
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                              Resolved

                              Cancellation of one assist membership
                              I am a icici bank credit card holder. The bank has auto debited Rs. 2199 from my debit card number ending with 282 without my concern on date:25/08/2020.I didnt get any message regarding the service or any membership number . I am not interested in this service and don't want this membership . So cancel the membership and refund this debited amount of Rs. 2199
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zjwl) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Dear Customer, We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number on this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist.
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                                V
                                Vasanth Dhinakaran
                                Aug 26, 2020
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                                Resolved

                                Rs. 826 is deducted from my account

                                Hi, I have not done any transactions lately in my icicidirect account but on August 25. I saw this DMC/IN[protected] DP CHGS TILL JUL-20 Rs.826 deducted from my account. Can someone explain if this is a mistake or something that is a legitimate charge levied by the bank. If its legit then can someone from the bank explain it to me....
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                                232094shiva
                                Aug 26, 2020
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                                The amount has been deducted from my acount on 25 aug 2020
                                Showing dmc/in[protected] dp chgs till jul 20.

                                I didnot even get any message of this deduction. So plz give my money back to my acount.
                                I want my money back to account.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zjyc) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Achanta Suresh
                                  from Dahanu, Maharashtra
                                  Aug 26, 2020
                                  Resolved
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                                  Resolved

                                  Address: Vijaywada

                                  Dear Sir,
                                  My Icici amazon pay balance card was blocked and also blocked my 35 thousand rewards towards amazon pay balance.

                                  In month July I purchased heavily as per my requirement of the amount around 7lakhs. After using the card, 50days later card was blocked, they block my rewards as well saying that commercial/business use..

                                  The products, what I have purchased in amazon are with me. But, they are saying commercial use and cancelled the card.

                                  This is very unpleasant experience, if they cancel the card with in 10days of my purchase, I would cancel my orders and placed with some other cards, which is benefit to me.

                                  ICICI is cheating me. Please help us to get my rewards. I don’t need their card anymore. I never continue with icici. I’ll close all my accounts in icici.

                                  Thanks.
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0zjy1) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    L
                                    Liju.thekkethala
                                    Aug 25, 2020
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                                    Address: Angamaly, Ernakulam, Kerala, India

                                    My self Liju George, holding a car loan No:LATHR[protected]. On August 3rd I visited your angamaly branch to close my mentioned loan account. They gave me a detailed statement of Rs-3, 45, 313/- to close my loan, on the same day I deposited the whole amount as per their instruction. On 5th of august myself called the bank for getting my closure statement( no updates from bank side) the conveyed there server have issues so wait for 2 days, again on 7th i visited the branch (no updates from bank side) they sang the same songs again, followed the same on 10th same story. On 12th am I got a call from the bank and told me to pay Rs.9, 207/- for closing the same. With a fine of days from 3rd to 12th

                                    Question No: 1- If the bank server is not working( No proper response or updates form your bank employees also) why should i pay?

                                    And Myself paid Rs-9, 207/- as per the instruction by bank to close the same ASAP, and i need to get the NOC on emergency basis, On the same time i request the bank to get me the Statement and NOC, but they told it wil take 4 hours to process, once it completed they will send the same through mail. On 17th morning at 10.00am i called branch and confirmed myself not received any mail from your side, Mrs.Geetha conveyed me that I will get the same within 5 minutes (My self is meeting with my company CA for discussing the same), i waited till 5.00Pm no phone calls and mail from ICICI bank.

                                    Question No: 2- How can a bank be so irresponsible ? and who will give me the compensation for my time and day?

                                    Escalated the same through following level

                                    1. Mr.Sony Xavior- from 17/08/2020 - No response
                                    2. Mr.Shijo Jose- from 17/08/2020- As per his communication these all are my mistakes
                                    3. Mr.Siraj Muhammed -From 18/08/2020- Confirmed that my issue will be solved before 5.00 PM,[protected], Now not picking my call
                                    4. Mr.Ramaswamy- From 17/08/2020- not willing to talk and sending Mr.Siraj number for escalation

                                    Question No:3- When will I get my NOC and bank statement?

                                    Question No:4- Who is the responsible person to solve my issue?

                                    Question No:5- If i want to send all the deposit slips and Payment summary slips( which issued by bank) to RBI for a proper response?

                                    Question No:6- I paid 5 days fine even though the delay is from the bank side, so for these delays how much will ICICI pay to me?
                                    ICICI Bank customer support has been notified about the posted complaint.
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