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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 336

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S
sangeethj
Aug 21, 2020
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It has been noticed that 590 rs debited twice from my account in favour of Bajaj. Its understood that this charge comes when ecs returns. I have contacted Bajaj regarding the same and they are not aware of any such deductions. I have a personal loan taken from Bajaj and the emi is debited 2nd of every month correctly.Since it is in the 2nd of everymonth, I have enough balance on my account. There has been no defaults till now. I would like to have that charges refunded asap.
Sep 14, 2020
Complaint marked as Resolved 
The issue is resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z5o4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Aug 24, 2020
Updated by sangeethj
Thanks for the information
Aug 27, 2020
Updated by sangeethj
I have received email from Bank stating that the charges will be reversed to my account by August 27, 2020. But I have not received the amount or any other response after that mail. Hope to receive the amount as soon as possible.

Thanks
Sep 08, 2020
Updated by sangeethj
I have received emails stating that the amount will be reverted but has not yet received. Please revert it as soon as possible.
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    A
    alimushahid1079
    from Bijnor, Uttar Pradesh
    Aug 21, 2020
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    Address: A-141 Avas Vikas Colony
    Website: [email protected]

    Resp. Sir

    My name is mushahid ali. I had working in icici bank pvt. Ltd.
    As gold loan counselor in 2017 in pilibhit branch (Uttar pradesh) india.
    My joining date is 05-january-2017
    But i dont have my resign date and emp id
    For the pf application that i required
    Pls forward it on my mail id

    Hopeing your reply

    Thanks & regards
    Mushahid ali
    [protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Aug 21, 2020
    Updated by alimushahid1079
    I required My EMPLOYEE ID, PF Account Number and salary slip also.
    Please send me immediately above informations.

    Thanks with regards
    Mushahid Ali
    [protected]
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      Address: Road No 14, Banjara Hills, Hyderabad 500034

      Savings Bank account fraud; unauthorized and repeated debits and criminal withholding of total money without mandatory temporary credit; Inaction and criminal indifference in spite of repeated complaints for nearly three months; Branch Manager says she is helpless and I could proceed legally;

      4: The problem:

      4.1 During 2013 -14, I gave an ECS mandate to electronically transfer the billed amount for my electrical...
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      Md Sharique Khan
      Aug 21, 2020
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      I got money debited two time this month from my icici saving account which is my salary account with remark "nach_ad_rtn_chrg~tpslsip~13jul20~ccc33cf". I am not sure why rs 150.53 and 439.47 were debited from my account. I have been using this account from more than 8 years but this has happened first time.

      Kindly resolve my query and refund my amount. You can find my name, account number and debit screenshots in the attachments.
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 21, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxu0) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        H
        Hp1590
        from Mumbai, Maharashtra
        Aug 21, 2020
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        Address: MUMBAI
        Website: www.icicibank.com

        Icici bank debited nach_ad_rtn_chrg_bajajfin_02jul20 on date :19aug'20 without intimating.
        Account balance was enough on 02 jul 20 to clear nach emi for bajaj finserv.
        Although emi is debited on 03jul20.

        Icici bank has charged inr590 for nach_ad_rtn_chrg_bajajfin_02jul20please refund the amount.
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtu) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          J
          Jafeel Ahmed
          Aug 20, 2020
          Resolved
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          Resolved

          Address: Peaceinfotech Services, F-306, Dream's the Mall, Bhandup West

          An amount deducted from my bank account named undermentioned
          Peaceinfotech Services
          Ac[protected]
          Ifsc - icic0000984

          Rs 590 and 523.53 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~22JUN20~87f30e

          Let me know why you charging this amount from my account. What this is charge for?

          Kindly refund my money otherwise i will file a compliant in consumer forum.

          Thanks & regards
          Jafeel Ahmed
          Ph. [protected]
          jaf. [protected]@gmail.com
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 21, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtm) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Nishant Tomer
            Aug 20, 2020
            Resolved
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            Address: Stellar IT park, Sector-63, Noida

            I have a Demat & Saving account in ICICI bank for last 4 years now. When I checked my bank transactions and I found that there is one debit transaction 'IN[protected] DP CHGS TILL MAY-20'---- INR 354.00' and multiple transaction of INR 29.50, INR 18.00, INR 28.50 and INR 13.75 stating ' POSDEC CHG/ "multiple dates"/5213+GST' . When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0a) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              rajnisood20
              Aug 20, 2020
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              Since February 2020 my account has been debited by 59 INR each month and I haven't done any transactions.
              The message just say transaction of rs. 59 is done by VIN*GOOGLEt whereas I have not even added any payment info in Google pay.
              I do not expect my refund for each month but at least stop this from happening in further months.
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0b) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Ravindra Kowsu
                Aug 20, 2020
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                I am seeing so many transactions disputes on my icici account...
                Date desc amount
                [protected] nach_ad_rtn_char 252.37
                [protected] nach_ad_rtn_char 590
                [protected] nach_ad_rtn_char 590
                [protected] nach_ad_rtn_char 337.63
                [protected] nach_ad_rtn_char 306.62
                [protected] nach_ad_rtn_char 283.38
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0g) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Khiladi786
                  Aug 20, 2020
                  Resolved
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                  Resolved

                  Dear Icici Bank,

                  Why 590 rupees automatically deduct from my account without any debit sms. I need my money back. I never made any payment. kindly check and credit my ammount
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0o) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Parth Desai 321
                    Aug 20, 2020
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                    Address: Makarba, Ahmedabad

                    I Parth Desai am having ICICI bank account at Makarba Branch . 826.00 Rupees has been deducted from my account as DP CHGS TILL JUN -20 DP charges on[protected]. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My contact number is [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0v) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    No response received.. please let me know how to accelerate my complaint.
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                      M
                      maheshpallepati
                      Aug 20, 2020
                      Resolved
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                      Resolved

                      Sir,

                      iam icici homeloan customer my loan account no qzhyd[protected] i amvisiting ur homeloan branch sr request for list of doccument my srno[protected] date 14.07.2020 now still request not closed number of times visit home loan branch when will closed sr he willcome how many days closd plz solve this problem. thanking you sir/madam, plz provided list of doccuments
                      .
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 21, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Suresh Deokar
                        Aug 20, 2020
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                        Address: Vashi

                        On 21st July 20 at 9 54 PM there was call from[protected], the person said this call is against your complaint at Airtel gallery for mobile recharge not being reflected on Airtel Mobile No. [protected]. He told me to download Airtel Thanks App and QuickSupport - Airtel supporting apps, with this he asked to try and recharge again, I told I already have recharge for Rs. 149/- for this no. He said this is process to refund your amount. He told me to input an ID in the QuickSupport app and parallely recharge on the Airtel Thanks App, I input my debit card details in the Airtel Thanks App but before I could click on "Pay" I received a message from ICICI bank that Rs. 24999/- have been debited from my A/c, and again I got another message that Rs. 24000/- have again been debited from my A/c, following a message of Rs. 7599 being debited from my A/c. All this happened in a matter of seconds you can verify this from the transaction messages and I did not receive an OTP for any of these transactions. I also received a message that Rs. 7, 599 is credited and he was still calling me but I was scared and immediately cut the call and switched off the internet. I immediately called the Customer Care of ICICI Bank at 10 48 PM on 21st July and registered a complaint.
                        On 22nd July I lodged a police complaint and on 23rd I lodged a complaint with the RBI.On 11th August I got a message from the bank that my request has been declined as the transaction was done with 2nd factor authentication.
                        I never got any OTP nor have I created any 3D secure pin for my online transactions. I have been cheated and the bank is also not helping out.
                        I am 62 years old and living off my savings, a huge chunk of which is now lost. Please help me here
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu1t) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Upinderjeet Kaur
                          Aug 20, 2020
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                          I've been facing this issue of deductions against my account for a long time. I ignored it at first but recently there have been 5 deductions of INR 590 consecutively in the name of NACH AD RTN charges. A total of Inr 2950 has been debited. There has been no prior notification about the same and I'm clueless as to why they keep deducting so much from my account. When I went to the bank to complain about it the lady working there simply told me to call the helpline number and did not assist me properly.
                          There is no way to get any help regarding this problem.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 21, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Aug 25, 2020
                          Updated by Upinderjeet Kaur
                          Could you please contact me asap. I'm afraid if I keep any balance in my account it will be surely deducted and owing to the pandemic I'd appreciate if you could provide a solution at the earliest.
                          Could you please contact me asap. I'm afraid if I keep any balance in my account it will be surely deducted and owing to the pandemic I'd appreciate if you could provide a solution at the earliest.
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                            D
                            DJ Aurangabad
                            from Mumbai, Maharashtra
                            Aug 20, 2020
                            Resolved
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                            Resolved

                            Before 1 year I am using ICICI bank Credit card. I have purchased 2 Policies against that card of amount 27551. Its EMI With Intrest is 2488... Remember Intrest is included in that.
                            Also while purchasing the policies I had contacted to the customer care of bank & the executive said that this is the final monthly amount that will be deducted from your amount .
                            But the bank is continuously deducting 3470 ... Where as last month bank deducted 4530...
                            When I talked to the bank then they said we will charge double interest ... Where as while taking credit card & purchasing they doesn't told me the same.
                            This is fraud .
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 21, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu17) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              shubh chaurasia
                              from Jhansi, Uttar Pradesh
                              Aug 20, 2020
                              Resolved
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                              I have home loan no - LBJHN[protected] from ICICI Bank which have a overdue payment of 49979 RS on[protected]. I have called their executive they told me to make payment of 17700 RS through cash or upi and 32279 RS they will deduct from ICICI Bank account but after making a payment of 17700 RS through upi they deducted full amount of 49979 RS on the same day pls help me in getting refund of 17700 rs.
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 21, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Abhish13
                                Aug 20, 2020
                                Resolved
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                                Resolved

                                Excess Emi amount deducted.

                                Hi my name is Abhishek Mohite. I had taken mobile on emi from icici bank finance and made all emi amout paid. I have made extra emi payment due non deduction of same, instead of clearing all dues. I made complaint in icici bank murbad road Kalyan branch on 27 July 2020 for refund of excess amount. My loan number is lcfmum[protected] in icici bank. Till date no refund is made to me, instead of making commitment I will receive refund in 10 to...
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                                NBUNTY4
                                Aug 20, 2020
                                Resolved
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                                Bank account freezed

                                I have been an icici account holder since last 2 months and have been using it as a salary account since then. Today, when i tried doing an online transfer transaction, it is giving me an error that the account frozen/blocked. Bank has not given any reasons for it either. There was no communication in this regard. On last week Friday, I visited bank to update my KYC. They've said their environment is down. Finally Tuesday the branch had done...
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                                vinay_libraarora
                                Aug 19, 2020
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                                Address: 3150/2, Sector 44d

                                I got a tax saving bond and like to know the value and how to redeem. I live in chandigarh and no one able to help me and i am going around in circle. Staff saying we need to have a folio number but the time i bought a bond, bank did not provide me the folio number. I have attached the picture of my bond and it will be very helpful if someone from icici will call me to provide information
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ys3t) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  sandeep.msil
                                  from Pune, Maharashtra
                                  Aug 19, 2020
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                                  Address: mumbai

                                  I have placed an order, order id[protected], product philips avent natural 2.0 bottle 260ml pack of 2 scf033/20 on 6th august - amount - 780/-, amount got deducted but payment declined. Refund not issued.
                                  Total amount 14780/- converted to emi but 780/- not refunded.
                                  ICICI Bank customer support has been notified about the posted complaint.
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