On 21st July 20 at 9 54 PM there was call from[protected], the person said this call is against your complaint at Airtel gallery for mobile recharge not being reflected on Airtel Mobile No. [protected]. He told me to download Airtel Thanks App and QuickSupport - Airtel supporting apps, with this he asked to try and recharge again, I told I already have recharge for Rs. 149/- for this no. He said this is process to refund your amount. He told me to input an ID in the QuickSupport app and parallely recharge on the Airtel Thanks App, I input my debit card details in the Airtel Thanks App but before I could click on "Pay" I received a message from ICICI bank that Rs. 24999/- have been debited from my A/c, and again I got another message that Rs. 24000/- have again been debited from my A/c, following a message of Rs. 7599 being debited from my A/c. All this happened in a matter of seconds you can verify this from the transaction messages and I did not receive an OTP for any of these transactions. I also received a message that Rs. 7, 599 is credited and he was still calling me but I was scared and immediately cut the call and switched off the internet. I immediately called the Customer Care of ICICI Bank at 10 48 PM on 21st July and registered a complaint.
On 22nd July I lodged a police complaint and on 23rd I lodged a complaint with the RBI.On 11th August I got a message from the bank that my request has been declined as the transaction was done with 2nd factor authentication.
I never got any OTP nor have I created any 3D secure pin for my online transactions. I have been cheated and the bank is also not helping out.
I am 62 years old and living off my savings, a huge chunk of which is now lost. Please help me here
Aug 12, 2021
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2020
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu1t) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtu) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team