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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Sep 24, 2026

Complaints 23795

Resolved

14309

Unresolved

9486

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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Hi

I have been unnecessarily charged Rs590 as ECS Return Charge even though i was having sufficient balance to pay the EMI. I want my money back and this is not totally unacceptable

Call me on my South Africa Number as my registered mobile number is on international roaming

Thanks
Shwapnel ghiria
+[protected]

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14eoj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi

I do not understand why ECS Charges has been deducted from my account on 16th of Sep for Rs590 even though i was having sufficient balance to pay out the EMI for Loan from Central Bank of India which is due on every 17th of the Month

This is totally unacceptable and i want the money to be reverted back. I am available on my Capetown number only

Regards
Shwapnel Ghiria
Capetown, South Africa
+[protected]

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14guk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

Samudrala Prasad

from Hyderabad, Telangana

Jun 16, 2022

ICICI Bank deducted amount of 11 multiples of Rs.590/- on 16th-June-2022, total of Rs.6490/-
Customer care is saying that LIC has tried to deduct amount those many time(which ICICI Bank is calling as hits). So those many times they have deducted Rs.590/- from my account and no intimation was given. Even for Rs.10/- deduction from my account, I will get notification. But for this Rs.590/- deductions, ICICI Bank suppressed notifications. I don't understand this logic and their intention.

Someone is trying those many hits, and ICICI Bank is deducting those many Rs.590/-. This is totally not acceptable. When I asked Customer care about this, they are saying that, they cannot reverse it as this is correct.
For me this looks very bad and I lost Rs.6490/- which is very painful even after holding ICICI Bank savings account for the past 14 years.

I said Customer care that, I am not feeling happy to hold ICICI Bank saving account. Then they replied "We respect your decision Sir". I was totally shocked that they don't respect valuable customer and they don't care if I close saving account with them.

I WANT MY MONEY BACK... I WANT MY MONEY BACK... I WANT MY MONEY BACK

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For my icici bank a/c number[protected] there was a DEMAT account open without my permission and there was some amount deducted twice (25th sep ---₹169 and 30th sep---659). Please help me to get my refund.

ICICI Bank customer support has been notified about the posted complaint.

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Rs 590 has been deducted from my account on[protected] against over 6 times nach_ad_rtn_chrg~adblde

Let me know why you charging this amount from my account. What this is charge this is a pandamic situation and your doing this with my money
.
Kindly refund my money otherwise i will file a compliant in consumer forum.
Thanks & regards
Bharat vamsi

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14czn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 07, 2020

Updated by Bharat Vamsi First at of[censored]pdate email correctly or else email me on [protected]@gmail.com

Because when I am trying to email it’s showing error

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Hello,

This complaint is regarding the order purchased using the debit emi option from ICICI bank. the product the was cancelled and the ICICI bank also received their money back but the debit emi was not cancelled.

1.When contacted the DEBIT card emi process there said that the request has been raised but the emi was not cancelled when asked about the update non of the icici customer support provided any details also the request was raised with the request no :sr[protected].
2. The customer support claimed that it is been raised and the cancellation is done where as still i receive mails stating about the pending amount which is already cancelled and now they had destroyed my hard maintained credit score with 100 points decreased.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Oct 01, 2020

Updated by Uzumaki Hi,

Even after complaining the ICICI customer care has not responded to anything and now i receive this message and they are destroying the cibil due to their negligence. "Dear Customer, Rs 4, 754.19 is due on Debit Card EMI Account XX8008. Amount will be debited from your account on or before 04-OCT-20."

please check this

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My pay later account no :[protected]
Mobile no :- [protected]
Name :- yogesh sharma

Sir i not able to use any service of pay later... Actually sir my pay later account limit is 20000 inr but i paid extra 2340 inr (After this payment i'm not able to use any service of pay later.. Recharge, electricity) now to amount in my pay later is 22340... Please sir/mam solve the problem as soon as possible

Oct 9, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Oct 05, 2020

Updated by Dr.Yogesh sharma Resolve

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Hi,

This is meera from vellore. Am using my icici credit card more than a year and am paying my bills properly and maintaining my credit score well. 3 months before am applying for amazon pay creditcard and i thought that it's upgrading that means old card is no longer in use.

I am paying bills every months correctly. I crosschecked recently in my card the late payment amount i. E., ₹500 deducted in my card for the min due ₹120 rs. It's too worst that for amount ₹120, ₹500 is deducted...
And another problem is am maintaining the card properly to get good credit score but this made the score affected. I don't know that i have two credit cards with separate same amounts. I just notified as new upgrading card.

Please resolve it asap both the deducted amount and my credit score as well.

My old card which is in active state ends with 0003 and my new icici card ends with7003.

Oct 1, 2020

Complaint marked as Resolved

Have to wait for few days

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 30, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14c0c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: B-14,FLAT NO 25, TIGRI,PUSHPA BHAWAN S.O, GEETNJALI APT, NEAR VAYUSENABAD BUS STOP

Hi,

Please remove lien from my account :[protected], as i'm unable to use my savings account, inorder to pay credit card bill i need to use the amount from the same account, how will i pay it then?

Even the details of the person you have shared with me : rahul dalima he is not even resonding to my calls and messages.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 30, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14c0i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am akash saini. 156.23 and 233.63 rupees has been deducted from my account as in[protected] dp chgs till aug-20. I have not used my demat accountfor a very long time. There was no prior or notification from icici. I haven't received any deduction
Just checked in my statement that its deducted. I need justice and my money back immediately. My account number is[protected].

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 25, Vaibhav Nagar, Karegoan Road, Parbhani 431401. Contact No- 9850112233

I am mahesh amle, an account holder in icici bank.

On 25 sept 2020 rs. 826 deducted from my savings account suddenly, without any prior notification. I have already requested to close my demat account.

Please do justice and return my money immediately to my savings account.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 30, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14bzy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th Sept 2029. Could you please assist me regarding this. Please find the attachment regarding the same.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14c08) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am an a/c holder of icici bank for the last 2 years and they charged me ₹942.82 under this category dcardfee0840sep20-aug21+gst.
I am not aware of what type of charges are these.
They never informed me regarding these charges either by email or by sms.
Who has given the right to icici bank to deduct the money without informing us?

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

Oct 11, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14c0f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I'm Megha holding icici savings account for past 3 years.

Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying rbi standards / guidelines

10/09/2020 MABchgs-Aug20+GST Dr. 359.14

14/08/2020 MABchgs-Jul20+GST Dr. 614.55

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 30, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14c0m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: vasna, Ahmedabad, Gujrat

Website: www.icicibank.com

[protected] bank charges
Nach_ad_rtn_chrg~bajajfin~01sep20~e814f87~4180cd48 590.00

Why my amount was deducted under the following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only the loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Logbahadur gurkha

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14ado) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: India

Website: www.icicibank.com

I have not taken any amazon subscriptions. However, rs 199 has been debited automatically from my icici account on[protected].

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 29, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi myself jaya, i have been with icici bank since 2018. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till dec 2019 is shown in the statement. So please make sure to credit the amount which has been debited so far.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 29, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a149ur) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Complaint no sr[protected]

Bought 50 no cipla on 15/09/2020, it is not appearing on my demat account no. [protected] but appearing in trade book and portfolio. Related settlement no 2020178.

I had talked several times with phone banking officer and also written so many times, but till date no result.

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I don't haven demat account, my account have debeted 825.60
Please transfer immediatly

No:[protected]

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 28, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a148hk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello,

I am an ICICI bank saving account holder Mr. Bhushan A. Arun Gawande. An amount of Rs. 826 has been deducted from my account on dated 25th Sept. 2020. Transaction details are like DP CHGS TILL AUG-20. Please let me know the reason for this deduction and if it's not applicable to me then please refund it ASAP.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 28, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a147wb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Medchal branch, Hyderabad

Ecs charges cut from my account overall 600 for debit card, and 1540 for credit card bcz shortfall of amount in account. Eventhough rbi said that dont take charges for ecs and short fall amount in banks but icici took auto debit the amont from account regarding ecs etc.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 28, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a147wh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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