Sir/Madam,
On 4-Aug’19 I had visited the Rana Motors, GT Karnal Road Branch for vehicle purchase along with my wife so that I can support to my parents who are senior citizens and little one so that they can commute hassle free from my saving and with option of Finance.
There Rana Motors representative Mr. Kuljeet introduce me with Mr. Gurpreet who works for ICICI Bank Auto loan contact number – [protected] . There I myself requested for 2 things, 1 is Part Payment Option and Another one is Foreclosure of loan and Mr Gurpreet (ICICI EMP) promise the same in front of my wife and RM of Rana Motors.
On 9th of August, I took delivery by paying down payment. From that day I am struggling to get justice. On 23 August I got a call about some ICICI Lombard policies and 3 ICICI Prudential policies associated with it and they include the premium in my loan amount which I Never Opted for or no one from ICICI Lombard or ICICI Prudential met me or contacted me in any manner. I was not even aware about the policy feature and benefits.
On 06th of Sept, I highlighted the issue of Fake commitments about fore closure and Part Payment also for the hiding facts and non-disclosure and also asked them what kind of policies are associated with the LAN Number - LADEL[protected].
On 11th September, A concall scheduled by ICICI Lombard team ( Mr. Tejas) along with Mr Sachin Singh, I highlighted the complaint to them also and asked to share the policy documents and bonds soft copy which was not received by me till then to check.
Surprisingly I got to know the Signatures on the policy proposal forms for both the companies are FORGED ( Can share evidances for the same), The DOB for my wife was wrong, The Tenure and SA is much lesser than my loan tenure and amount. The Signature date, mentioned as 13th August-19 but neither I visited to RANA Motors on that day nor anyone from ICICI met with me.
I wrote a complaint to IPRU in person about Signature forgery and Incorrect details, They cancelled the policies and adjusted the amount into my LAN number LADEL[protected] .
The same happened with ICICI Lombard, they also cancelled the policies and adjusted into my loan account.
Sir, I am not aware on how many other papers Mr Gurpreet did forge signatures and I am trapped by him in the scam which impacted my life for 7 years. I beongs to middle class family and because of cheating done by Gurpreet from ICICI Auto loan team, The over burden happened on my pocket for approx. 3 Lac additionally. I wanted to make part payment as and when I save few amount to reduce the burden of interest and close the loan As earliest as possible. But post disbursement, I came to know the option is not available and I am trapped for 7 years. Sir, you also knows, I am single earning member in my family and all of sudden complete amount can not be arranged by me.
In pendemic situation, If anything happens than ICICI persons will make my family life hell and Mr. Gurpreet and ICICI team is solely responsible for all mis happenings.
Kindly help me to get the justice. Either help me to get the Part payment options without charges or instruct ICICI to reduce the extra burden of 2 -3 lac interest from my loan account please.
Please look into this matter as soon as possible.
Hoping for an early address to my complaint,
Regards,
Prabhjeet Singh
ICICI Bank customer support has been notified about the posted complaint.
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ske7) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team