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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 346

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R
Rahul Ga
Jul 23, 2020
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Address: icici bank towers,bandhra-kurla complex,mumbai 40051,maharashtra

Dear sir,
I'm having an account since the past two years, and I were done lot of higher amount transactions through this account.unfortunately but for some reason I hate the banking with icici.bcoz im holding a two wheeler loan in TATA capital, previous moth of emi was not paid through my account, when I put some money in account to clear the dues but suddenly my count got deducted by 1768rs, i'm like omg.this is the second time the bank was deducting the money from my account .nowadays im worry about putting some savings in my account because for some reasons you will deduct the amount for sure.so im going to close my account completely, bcoz if an emi is pending the both bank will deduct the money(tata&icici), im not blaming tata, only icici doing unfair business. I had apply for moratorium for what ? .kindly refund my money or else I will close my icici account and FD's.Hate banking with ICICI.people should always worry about icici return charges.i need refund asap.
my contact number :[protected]
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Prasant38
    Jul 23, 2020
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    Hi,

    My Dad's ICICI account got two transactions recently which is Yesterday which we did not transacted.One is from Ola Money which is of Rs 2000 and another one is of Rs 2525.

    -Prasant
    ICICI Bank customer support has been notified about the posted complaint.
    Jul 23, 2020
    Updated by Prasant38
    Can you guys calrify. i was trying to reach out to your number. but its disconnecting and even i was trying to block the card online. it says error.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ukd4) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kamalartist
      Jul 23, 2020
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      Address: Sector 62 noida

      I am not able to transfer money online with my account and can not withdraw also.

      When i transfer money it shows insufficient funds.

      When i check balance ot shows.

      Available bal 3585rs
      Total available balance. -40997

      No response from customer care

      What to do now i need the amount today.
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 23, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ufjv) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sreeman M
        Jul 23, 2020
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        Dear sir,
        My name is - m. Sreeman
        Mobile number-[protected]
        Sr[protected]
        I will register "expression dabit card" on 16 july 2020, but i don't need expression dabit card, i already have basic dabit card, pleas help me and getting my mony bank.

        Thank you sir.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ufj5) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rohit Rituraj
          Jul 23, 2020
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          My account got suddenly got debited with sms bank description of the transaction as vsi amazon stan of rs 129/-
          And this keeps happening every month. Every time i call customer care representatives they transfer calls to multiple department and told me that i will receive email and then i have to reply with the details, donotreply email doesnt take replies so m not sure what else should i do. M tierd following up everytime.
          I have attached my screenshot for the same. Please cancel and refund the amount as neither me or my family or anyone else has the access to my account not i have recharged any prime membership.
          Aug 11, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 23, 2020
          ICICI Bank Customer Care's response
          Dear Rohit Rituraj,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ufh9) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            rakeshrj143
            Jul 23, 2020
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            Icici bank account no[protected] i charged nach ad rtn chrg 213rs 590rs 590rs 27rs 290rs 170rs 590rs 300rs 349rs 419rs 300rs 590rs 590rs its total around 4539 rs refund my amount
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ufha) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              Kannan98
              Jul 22, 2020
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              Address: SALEM

              My name k. Kannan and hold salary account in icici bank. I have been charged 4 time posdec chg of 29.50/- on last two months without any intimation and any fault of my own. I want the reversal of this payment. Its wrong practice to deduct money from account without lettering the user know of this fault. I demand strong action this posdce chg
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ubrj) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Annurag Shrivastava
                Jul 22, 2020
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                I have a saving account in icici bank. Today while i was checking my account on net banking, i came to know that an ecsrtn charges dedicated from my account. For this deduction no message came on my registered mobile number. I want to know that for which reason this charges were deducted from my account.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Annurag Shrivastava,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  ranadey03
                  Jul 22, 2020
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                  Resolved

                  Icici Eba/nse charges

                  Dear sir / madam,

                  I have seen the following transactions iny savings bank account associated with upstox. Not sure why i have been charged or deducted the amount from my account.

                  20/04/2020 eba/nse n 2020074/[protected] dr. 3124.60

                  20/05/2020 eba/nse n 2020095/[protected] dr. 472.90

                  22/06/2020 eba/nse n 2020117/[protected] dr. 437.16

                  20/07/2020 eba/nse n...
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                  C
                  Chandbabu Saxena
                  Jul 22, 2020
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                  Rs 129 is deducted from my saving account of icici bank for google without my permission.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uac4) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    Chandbabu Saxena
                    Jul 22, 2020
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                    Address: Google

                    From my icici account rs 129 per month is deducted for google without my permission.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      V
                      venkatmvr
                      Jul 22, 2020
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                      Resolved

                      Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                      I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                      1 21/07/2020 nach_ad_rtn_chrg~bajajfin~02jun20~4a023b dr. 590.00
                      2 21/07/2020 nach_ad_rtn_chrg~bajajfin~02jun20~4a1d38 dr. 590.00

                      Regrds,
                      Venkat
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 22, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uae6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        justfeel009
                        Jul 22, 2020
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                        I already applied for moratorium but still 590 *6 times amount got debited from account plzzz this is the critical situation in my place plzzz try to refund back my amount plzzz it's my humble request
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uaat) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Ruchika Beriwal
                          from Kolkata, West Bengal
                          Jul 22, 2020
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                          Address: Purti flowers apartment, lobelia building, flat 11j, South

                          I have purchased a 3000 worth gift card on[protected] which is still not delivered and i have not even received a status for the same
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uaa1) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kavinash
                            Jul 21, 2020
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                            Address: DELHI

                            Sir
                            We complain many time last 15 days but to till date no any call or msg short out my emi refund money.

                            Kindly request to you help me and proper guide.

                            I hope you will be inform us

                            Regards
                            Avinash
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0u6fn) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              njeeva1952
                              Jul 21, 2020
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                              I have been a customer of ICICI and holding demat account through ICICI Direct. I have opened this account where my son and son-in-law also hold their shares and trades, including mutual funds etc. This is just to give a background about the relationship with the bank and ICICI Securities.

                              But the recent situation made all o[censored]s to think and making us a decision to move towards other brokers where customer service is better and someone available to listen.

                              I had applied for Reliance Rights issues, and for the 1st installment the money was always kept in my linked savings account. Inspite of that, the money is not deducted nor any intimation provided... and when the due date is passed and the rights shares are not in demat as well as the money spent on the rights also not refunded.

                              Sent umpteen emails/whatsapp chats to the branch manager and relationship manager, and I have never seen such a poor response and finally after 3-4 weeks of time, the response was given as refund not possible.

                              1. Main motive of all these managers are sales and meeting the targets, rather than a customer focus. As a bank, your reputation under question.
                              2. Any response to the queries take days to weeks, is this the plan to make customers to reach to the support continuously or the idea is to have customer forgetting and leaving this by frustration?

                              If this would be the way ICICI customer service works, would be great to know for all o[censored]s and recommendations towards ICICI will never be considered.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                Saiyad Mohammad Zafar Ayan
                                Jul 21, 2020
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                                misbehave of icici employee

                                Address: Bhadrewar, hooghly, West Bengal
                                Website: www. Icicibank. Com

                                I am md zafar i have a saving account in icici bank branch, bhadrewar, dist, hooghly west bengal, today i was went to branch for requesting my check book there wea a lady i told him madam that please you accept my cheque book request and she want me id proof original but that time i have not original id proof i had a xerox copy of my id proof i request him madam please corporate with me and i said him you accept my request from this xerox...
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                                Sriharsha Eedupuganti
                                Jul 21, 2020
                                Resolved
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                                Resolved

                                I had taken a loan in paytm postpaid and i cleared the loan payment and still icici kept 12947 rupees as lein. No one is giving exact solution what to do
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 21, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0u4qz) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  ashkingmad
                                  Jul 21, 2020
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                                  Hi,

                                  I have applied for reliance rights issue by paying the 1st installment and kept money in my savings account remaining for next installment, however there is no intimation or deductions and simply the due date crossed.

                                  Now the shares are not available in demat as well as icici corporate is telling that refund cannot be processed.

                                  On top of huge brokerage that this broker is charging, this is daylight robbery.

                                  Please don't and never choose this robbery brokerage services, and they never provide any support. Most of the responses come after few weeks so that customer will lose track of it and this is one way of icici direct looting money.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Jul 21, 2020
                                  Updated by ashkingmad
                                  As an update to the complaint, I have written emails to Chief Branch Manager, and Regional Manager and very poor responsibilities.

                                  They look only for selling their products and once you bought, forget it.. you can never reach them irrespective of what portfolio you hold.

                                  EXTREME POOR SERVICE AND RESPONSIBILITIES OF ICICIDIRECT and ALSO, MONEY LOOTERS
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                                    G
                                    from Delhi, Delhi
                                    Jul 21, 2020
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                                    From

                                    Kapil arora and ritu sehgal
                                    S-146, first floor,
                                    Greater kailash-1
                                    New delhi-110048

                                    To,

                                    The manager,
                                    Icici bank,
                                    W - 57, greater kailash, part - i,
                                    New delhi, delhi 110048

                                    21/07/2020

                                    Dear sir/madam,

                                    I am holding a savings account in your bank for the past 1 and half years. I wish to bring to your notice that an amount of 7670/- has been debited from my account on 18/07/2020 not executed by me.

                                    The transaction came to light when got the message on my app.

                                    My account details are:

                                    Name:kapil arora and ritu sehgal
                                    Account no:[protected]
                                    Type of account: savings
                                    Charges deducted : 7670/-

                                    I am enclosing a copy of my account’s balance status, which reflects the transaction number and other details of the non expected transaction from our home branch, we withdraw money from our account and no body in bank told us or informed us that if you withdraw money from your acoount charges would be deducted, i am not expecting this kind of services from your renowed bank, really very disappointed from your side and your staff.

                                    Please look into this deduction of 7670/- and credit my account at your earliest. Please contact me on my cell [protected] in case of anything. I highly appreciate and look forward to your help.

                                    I request you to take up this matter urgently to help me recover my money.

                                    Yours sincerely,
                                    Ritu sehgal
                                    [protected]@gmail.com
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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