ICICI Bank Complaints & Reviews

It's been twice already that bank has deducted my 1899 rupees and in my pass book it is written that it was due to some kind of renewal of scheme. I don't even remember when i agreed to pay for any scheme that existed, clearly this is misuse of authority and i am really disappointed with the bank. I remember getting a call from the employee and explaining some stuff, which i didn't even understand. Angel just asked me whether i understood or not and i said yes, there was no such mention of money being deducted or taken. But then they suddenly take away money for some scheme... This is fraud according to me and everything must be explained before engaging such schemes with customers. Also bank has no such authority to take money from my account without consent or proper information

413 rupees has been deducted from my account on 25/09/2019 in the name of nach_ad_rtn_chrg~ipruli~12aug19~830256d~21248263gs without any intimation.

Account number :[protected]...

I am amrit chandra das my icici bank account no[protected] on salary savingg account
25/09.2019 fraud with my account rs 5555 / transection i contact but no response pls resolve

Since may 2020, my money as been debited 5 times amounting to more than rs 1500 without my consent towards nach_ad_rtn_chrg~iprumo~16 and without any notification. Why is this happening i want my money back
What is this transaction purpose?

At the time of 4.43 I received a message rs119 debited from your account for VSI Amazon prim, I was in my home I didn't purchase anything any no OTP to my number but amount debited, what's the reason are you guess forging tge people's by running fake bank..

Please don't get ecsrtn

Hi team, My name is B Baldev Singh. I am having a credit card with your bank since long time. As i am unable to pay the interest i thought of closing the credit card. I requested the closure of credit card but costumer care girl said me to pay off the outstanding the amount and hence my request will be accepted. As accordingly i paid the same and requested for the closure. But when i called again they said this number and my email id [protected]@gmail.com is not in their records or it is not matching with the credit card. This is the problem i am facing with the team since 2019 and they have been putting the late payment fee every month till now. The customer care said me that if the payment is done at that moment there will no dues again and i can proceed with the closure . But till now they are charging me with late fees. I kindly request you to help me with closing this issue at the earliest as i am really feeling tortured and mentally harassed with this thing. If this thing isn't resolved i will surely file a case against icici for misguiding and cheating . So it my request to you please respond accordingly at the earliest.

I dont wish to apply for expression debit card.
I am afraid of the charges of expression debit card and moreover i am not in need of services of that card.
So please help me to get simple debit card

These charges has been deducted from my account. Why has this been deducted from my account? What is this nach_ad_rtn_chrg~prumf~25jun20~cb9c
0a2~14386945gst. Could you please explain?

Incident date: 18/7/2020

Kindly provide the refund

Mobile no: [protected]

There have ecsrtn charges of 590inr on two occasions 3rd july and 4th july for my personal loan day before my due date is 5th of month. Please help
Please check my attachment.

An amount deducted from my bank account named undermentioned
NACH_AD_RTN_CHRG~IPRUMO~05JUN20~27d6e8f~

Let me know why you charging this amount from my account. What this is charge for?
Kindly refund my money otherwise i will file a compliant in consumer forum.
Thanks & regards
Sai Krishna

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transacion.I have checked this when i was going through my account statement, the amount was debited on 17th july, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

My issue:
KYC not getting completed even after getting it started for 6 days.
No response from even heads of the sales department.
No concrete resolution to the issue i am facing, just false claims.
Raising the ticket after the completion of the 6th day of this issue. I hope the Forum takes the issue with priority.

TimeLine of Events:
22-APR-2020
Due to a transition in a company we were required to open the salary account, I chose ICICI (since we were offered a choice between ICICI and HDFC). We were asked to open the account in a single day.
The bank took our aadhaar and PAN details, opened the account.

11- JUL-2020
I was asked to do a "Video KYC" (not via mail, the communication was via whatsapp)
Since i was not comfortable with the idea of Video KYC I asked the representative for other alternatives and i was offered by the representative to go the nearest ICICI bank to get the KYC done
when i asked why this was required they said that if i dont get this done they will close my salary account

13-JUL-2020
I visited 3 branches in my location and i got the response ."We are short-staffed and we do not have the KYC machine"
If the branches are not equipped why was i asked to go to the nearest branch
Although reluctant i finally decided to get the KYC done via Video.
There too they were unable to access some details they clearly confirmed that it was an issue on their end and they had to resolve it.

15-JUL-2020
After waiting for 2 days, when i received no response i raised a concern to the regional head sales with all the concerns, i received no response from her in 2 days(until 17-JUL-2020).
Meanwhile i contacted another representative and asked her about this her response were somewhere along the lines of
"there is no option but to go to nearest branch and get it done", this statement came after i have already informed her that i have visited 3 branches near my location and none of the branches did the KYC.
So i asked them to look for a branch for me where i can get KYC done (since i had already visited 3 branches)

16-JUL
raised another reminder to the head of sales and asked her to respond. the mail was conveniently ignored.

17 JUL
put out a mail to Regional Head - Sales again saying that this time i will be involving the consumer forum into this. while doing all this again attempted for "Video KYC " and have been waiting for 1:30 hrs with no representative to get it done.
and on the other hand if i dont get this done they say they will close the account

Sir i am a consumer of your bank from last 8 years. I want to close the policy because of deduction of 2000rs every year... My account no. Is[protected] . My e-mail id is [protected]@gmail.com.. My contact no. - [protected]

Flipkart refunded Rs 1086/- via ARN
[protected] which is not credited to my account[protected]..kindly solve the issues

I have two no. Of bonds having certificate no-63741 & 63742 which redemption date was 01.01.2018 . How would i got the pay out of it

I would like to bring it to your notice that, the amount of Rs.999/- was deducted from my icici account on 16th july and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction.
I sent an email at [protected]@icicibank.com but no reply.

Sar mere pese atm se kat gye h or mere ko mile nhi h mera mobile no h :[protected] is no. Pr statment sand kr dejye please

Hi,

I have 17 POSDEC CHRGS on my account and Iḿ not sure where they are from, please refund that

I have been trying to reach out to icici customer care for the past 9 months. I'm sending mails to customer. [protected]@icicibank.com.
There are wrong charges in my credit card which is not getting resolved. I'm not able to raise services request through any of mode may it be through email (No response), customer care (Ivr in [protected] is not allowing to connect cce), online account (It is asking for saving account details - i don't have to link a credit card with online account).
I have been mailing icici bank from nov'19 with any reply or support from icici, after reaching out to the local icici branch in koramangala, i got to know that i have to reach out to mythri tower for settlement, where i was asked to reach out to mumbai customer care for "waiver of wrong charges". Icici is charging me every month which i'm not supposed to pay. Kindly help me here in resolving this issue.