Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Apr 21, 2026
Complaints 23780
Resolved
14308
Unresolved
9472
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 352

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pooja nandrajog
Jul 8, 2020
Resolved
Report
Copy
Resolved

Hi, i Am an icici bank customer. On 07-07-20 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Thanks & regards,
Pooja
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0simu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Anubhav.Gupta
    Jul 8, 2020
    Resolved
    Report
    Copy
    Resolved

    Address: new delhi

    My account was debited rs 3122.82 without any otb or intimation, the banks costumer service is not responding to my calls, the bank employees are not supporting as well

    Vsi/bil862 com/[protected]/05/[protected]

    Date - 8th july 2020
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Anubhav Gupta,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scuh) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shreya R Shetty
      Jul 8, 2020
      Resolved
      Report
      Copy
      Resolved

      My cibil score if going down drastically as it is showing as i have not cleared the emi debit card amount 5636 in march 2020. As per the bank statement, deductions are made all 3 months (March, april and may).

      Emi account number - [protected]
      Shreya radhakrishna shetty
      Phone: [protected]
      Email - [protected]@gmail.com

      Please resolve this at the earliest and help correct the cibil score.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Shreya R Shetty,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scuo) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        F
        Fiona Crombie
        Jul 8, 2020
        Report
        Copy

        Address: 120 Commercial Parkway

        Public service announcement..

        Are you a businessman or a woman
        Are you in financial chaos or do you need money to start your own business?
        Do you need a loan to pay off your debts, repay your bills, or start a good deal?
        Do you have a low credit score and find it difficult to get loans from local banks / other financial institutions?
        Do you need a loan or financing for any reason such as:
        A) personal loan, business expansion,
        B) start-up, training,
        C) debt consolidation,
        D) loans for hard money
        Welcome to swift payday loan firm. All debt management, debt help and finance support company for uk and overseas.
        Contact us at,
        Email: swiftpaydayloan at gmail dot com
        Mr. Frank garry
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I
          iampsinghal
          Jul 8, 2020
          Resolved
          Report
          Copy
          Resolved

          So letme just tell the incident in public. I ordered a laptop from flipkart opting for the debit card emi feature on 20th march 2020 (Just before lockdown) and i cancelled my order on 21st march 2020, as shipping was done from mumbai. So the seller refunded the whole amount the same day (21st march 2020)

          But till now the emi account has not been closed even after my several mails and calls to the bank. I even visited my branch and got no response. The reply that i get is "due to corona virus pandemic.. We are short staffed" but icici bank have enough staff to call me on my number to ask when will i pay the due emi amount which is already been paid and apart from that.. I am not been able to use my account since march as emi will get auto debited so i had to empty my money from my account and till now i cant use it.

          I have written to your official complaint email address a multiple times. I have called you a multiple times (Which is ofcourse chargeable even now. It doesnt get connected even with the plan activated in my number. It needs additional balance, only to spend another 5-10 mins talking to the computer and selecting the options from the menu).

          See to the matter icici bank.

          Piyush singhal
          [protected]@gmail.com
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scuv) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            aslam557
            Jul 8, 2020
            Report
            Copy

            Nach_ad_rtn_chrg~bajajfin~ 11 k

            Yesturday the back has taken my ammout from accoun of 11k in the name "nach_ad_rtn_chrg~bajajfin".

            Please stop all these.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scuy) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              aslam557
              Jul 8, 2020
              Report
              Copy

              Nach_ad_rtn_chrg~bajajfin~ 11 k

              Amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank i need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

              Please stop all these.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 08, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scua) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jul 26, 2020
              Updated by aslam557
              Dear icic team,

              If the ECS deducted from my account then why notification not came or not informed me that ECS are deduction where are the charges went I need clear statements
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mir Rizwan
                Jul 8, 2020
                Report
                Copy

                There is a return charges debited of inr 4000 in the same day... I want this issue to get resolved immediately, due to this pandemic situation what is the charges getting debited without any prior notifications?
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mir Rizwan,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  himan003
                  Jul 7, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  HI, its a long time back when i submitted my NACH OR so called ecs stop request and i recieved a text from icici that ecs stopped on my account but today all of a sudden 4000/- (approx) deducted from my account, is this a joke?, what are your plans? you guys are cheating public?, I NEED A WRITTEN EXPLAINATION FOR THIS WHY MONEY GOT DEDUCTED EVEN AFTER STOPPAGE OF ECS.
                  I WILL BE ATTACHING THE SCREEN SHOT AND I WANT WRITTEN EXPLAINATION WITH REFUND OF AMOUNT. THIS TIME I WILL NOT KEEP QUIET.

                  Regards,
                  HIMANSHU ARORA
                  [protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Jul 07, 2020
                  Updated by himan003
                  hoping to see a quick repsonse, and need a refund of money which got deducted.
                  Verified Support
                  Jul 08, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sandeep Torgal
                    Jul 7, 2020
                    Report
                    Copy

                    Hi, i dont need icici debit card and just want to retain the account and do online banking. But for all online banking the bank asks for the debit card. The annual fees for visa is exuberant and am paying that unnecessarily. Should this be reported to any govt body/rbi. Do suggest.

                    Regards,
                    Sandeep

                    P. S : i had cancelled my debit card and had to re-enroll for that as i will not be operate online banking without that.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s8wv) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      gokul selvaraj
                      from Mumbai, Maharashtra
                      Jul 7, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: ICICI Bank Triplicane Chennai branch, Singarachari street, Narayana Krishnaraja Puram, Triplicane, chennai-05

                      I had paid June And July personal loan EMI and durable loan EMI to IDFC bank And I got ECS charges from your side up to 6000 rupees. I can't accept your those action. I really upset and Undiagnosed your action in covid-19 suituation. So please grant to return my ECS charges.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 08, 2020
                      ICICI Bank Customer Care's response
                      Dear Gokul Selvaraj,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scu0) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        namratha alapati
                        Jul 7, 2020
                        Report
                        Copy

                        Address: Nellore

                        I am a/c holder of icici bank. For dcardfee 588.82 rupees debited from my account by icici without any prior notice. This is for the first time that got this much amount got deducted by the bank. I need an explanation of this deduction and want my money back.

                        If this is the amount bank collects for debit card usage then i don't want an account anymore...
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jul 07, 2020
                        Updated by namratha alapati
                        FYI, they detected the amount under the DCardfee1332MAY20-APR21+GST category.

                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s8xk) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          jazch
                          Jul 7, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Fake messages

                          Hi,

                          I don;t have any account in your bank, so there comes no question of having any loan. Yesterday on my WhatsApp i got one message mentioning that i have to pay my loan. After this i will make a complaint in police station as well as NHRC against your bank and this particular number. When i called back on this number it was switched off, and on the other number when i called no body picked the call....
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          S
                          Sourav Dhal
                          Jul 7, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Higher rate of interest basis MCLR is being charged even after mandate of moving on to repo based rate.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 08, 2020
                          ICICI Bank Customer Care's response
                          Dear Sourav Dhal,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sctj) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            RJshadab
                            Jul 7, 2020
                            Report
                            Copy

                            Address: ICICI bank Noida branch sector 132 Express Trade Tower 2 plot no B 36

                            Hi sir,

                            My name is shadab alam, i having an account in icici bank as zero balance account.in this pendamic situation of covid 19 i have initiated moratorium for my bike emi that has been taken from idfc bank. Due to this i have not deposit any amount in icici bank to avail moratorium benefit. Now i have started my emi again and deposit the amount. Once it has been deposited immediately they have deducted my 3411 rs in 6 times. After that i m trying to connect with customer care of icici bank. But they are not responding, when it has been connected they are holding my call so long and after that disconnected the call. I didn't get any information related to deducted amount. I having the proof for the same and attaching the proof for your reference. I want my money back and clarification of deduction. Request you to. Please help me out for the same.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 08, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 10, 2020
                            Updated by RJshadab
                            I didn't get any update from ICICI customer representative regarding my complain.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Amitbadanaam
                              Jul 7, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              My balance shows negative in the icici bank account.

                              It shows available balance as -34378 rs. When i check the balance it shows negative.
                              Due to credit card payment, i have paid the said amount but the account is still in negative. Due to covid 19 i have lost my job and icici settlement team has threatened me to death. Even after the payment of said amount they are not removing this. I am about to receive my salary of 10000 only and they will deduct that as well.

                              Account no.:[protected]

                              These people are insan they do not close your credit card till the time they don't get the whole payment just to double the charges on the card. I am waiting from one week but not helpful.

                              Please help
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 08, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sumit8800
                                Jul 7, 2020
                                Report
                                Copy

                                I didn't paid my installment due to corona virus condition and but i paid money to bank all amount in june but my money is deducted automatically how i can pay ecs charge 1800 ×3 month in =5400 charge in plz refund money ecs charge
                                Mobile number [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nilkesh18
                                  from Pune, Maharashtra
                                  Jul 7, 2020
                                  Report
                                  Copy

                                  Hello team,
                                  Since 2019, multiple charges under posdec chg etc have been incurred in my account.
                                  I havent used my debit card however charges are stil been incurred.
                                  Ac no: 14*5215
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    Haarika Lavanuru
                                    Jul 6, 2020
                                    Report
                                    Copy

                                    I am not able to convert saving account to salary account even if my salary is getting credited into icici account from past 15 months
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s1wd) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      Bhaskar90
                                      from Lucknow, Uttar Pradesh
                                      Jul 6, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      dp charges[826 rs ] dp chgs till may-20

                                      Address: Madhubani 2 - C, Ground Floor, Madhuban, Udaipur, Rajasthan 313001

                                      I am bhaskar goswami. 826.00 rupees has been deducted from my account as[[protected]] dp chgs till may-15) dp charges on 25/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.
                                      My account number is[[protected]].

                                      Mobile number :- [protected]...
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy