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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 352

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S
Sayyada Afshan
Sep 22, 2020
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Address: Warangal

I have been holding the icici bank account for then five years and last month for the first time an amount of rs 627 and 694 was deducted from my account under the mab chgs, without even notifying me or sending me a message for the deduction. I thought that i might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as mab chgs. It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance. Please look into the matter and help me in getting a refund of my money as soon as possible.
Aug 12, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ypi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    priyakaushal3091
    Sep 22, 2020
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    An amount of inr 999 has been deducted from my account.
    The email says:
    A purchase of inr 999.00 has been made using your debit card linked to icici bank account xxxxx on 22-sep-20. Info: vsi*amazon stan.

    I did not made this transaction. Also, i did not made any subscription or request for auto debit on amazon.

    Furthermore, i did not receive any otp for this transaction.

    I have seen many such similar complaints on this complaints forum about such transactions happening through icici from vsi*amazon stan.

    This is really disgusting. Please look into this asap and initiate refund for this amount of inr 999 to my account.
    Sep 22, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 23, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    An amount of INR 999 has been deducted from my account
    The message says:
    Txn of INR 999.00 done on 13 Oct 2020 info:VSI*Amazon ST
    I did not made this transaction also, I did not made any subscription or request for auto debit on amazone.further more, I did not receive any top for this transaction.
    This is really disgusting.please look into this asap and initiate refund for this amount of inr 999 to my account
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      tarry009
      Sep 22, 2020
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      I have couple of loans (Housing and top-ups) at icici bank and going through very tough time now while dealing with them with regards to moratorium. As per my understanding march to may was first phase of moratorium announced by rbi and once again extended for three months (June-aug). Bank introduces online application for applying for moratorium each month (June-aug) and 1st phase was by default as there was no online mechanism.
      Starting april (5thapril-10th april emi dues) there has been emi bounce charges levied and no reversal of that.in june-july-aug as per instruction i applied online and got the acknowledgment however emi was bounce month on month. I only assumed that bank will make necessary corrections and i keep sending mails to customer care regarding the issues.
      Aug was really shocking month for me as ‘bank recovery agents’ comes to my house to collect emis without any calls and appointments. I did write to sr. Management team regarding such unethical act however did not get any proper solution.
      Once again today; 22nd sept recovery guy comes to my house asking for payment.
      What kind of moratorium was offered?? Is it for people who suffered job loss or salary deduction or for harassing people?
      I need proper advice on ‘whom to approach’ and ‘how do i get refund of bounce charges’ and ensuring there is no cibil impact due to bank mess-ups.
      Aug 14, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 22, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13vsp) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Thakur Abhi
        from Mumbai, Maharashtra
        Sep 22, 2020
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        Address: Vill-Tatarpur Po-Salempur, Distt-Hathras UP

        Dear sir,
        I have icici bank account visa debit card. I go to punjab national bank's obc atm and widraw 10000 rs and transportation successful but in second one transaction is rs. Of 9500 is not despens the cash but money deducted from my account and message comes on my mobile phone.
        I go to punjab national bank's manager and tell them full detail about transaction failure or money deducted from my account he said your money reverse in 24 hour but my money is not refunded till now.
        So please help me and reverse my money.

        Pushpendra pratap singh
        Mob. No. - [protected]
        Ac. No.[protected]
        Branch-hathras
        Ifsc - icic0000889
        Atm no. - dc055701 (Obc)
        Money deducted - 9500
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 22, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Sep 22, 2020
        Updated by Thakur Abhi
        No one ICICI Bank representative contact with me
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          M
          MD Mohammad
          Sep 22, 2020
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          Address: Kakinada

          590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~ingenot~09sep20~d386982 without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
          What is this transaction purpose?
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13vpx) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Sep 21, 2020
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            Address: Bhadaur dist barnala

            Hello icici team

            I am fully disappointed with this bank.
            Bank manager is making us upset to operate account.

            After making several requests to bank manager to apply miller card, he makes fool o[censored]s and every time he says it's applied. But he applied it by today.

            Attachment screenshot with manager

            Language of manager is too rude.

            I am urs valuable customer as i am several account with icici

            Bhadaur branch barnala punjab

            Please help asap
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team  
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              S
              Sheelu Chauhan
              Sep 21, 2020
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              Address: T, 5, 1208, Amolik height, Sector 88 faridabad

              Within 15 days about 1190 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~tpsl~31jul20~845326f without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
              What is this transaction purpose? Nach_ad_rtn_chrg~tpsl~31aug19~8390efa~[protected]g

              Three time it has been same with me within 15 days. I want a strong reply from your side dear icici bank.
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 22, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                RufusJ
                Sep 21, 2020
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                Without any notification from the icici bank, i have been charged 590 + 110 rupees charged without my knowledge. This happened not just once, but twice.

                I was keeping the amount for emergency purpose and that too it was borrowed money.

                Reverse the payment to my account like the way it was debited from my bank account.

                My email id - [protected]@gmail.com
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13slq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  piyush begani
                  from Bengaluru, Karnataka
                  Sep 21, 2020
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                  Address: ICICI AthwaLines branch, Surat - 395007

                  I hold my icici bank account in surat athwalines branch. I use irctc website to book my railway tickets. I booked 4 tickets in this month, 2 on 10th september, 1 on 13th september and 1 on 14th september. Icici bank levied additional surcharge as following.

                  16/09/2020 surcharge dt:14/09/20 mcc 4112 dr. 65.70
                  15/09/2020 surcharge dt:13/09/20 mcc 4112 dr. 64.27
                  14/09/2020 surcharge dt:10/09/20 mcc 4112 dr. 40.69
                  14/09/2020 surcharge dt:10/09/20 mcc 4112 dr. 4.53

                  I have been using irctc for booking my online tickets for a few years now, but this is for the first time any such surcharge is levied. Please refund my money. Thanks!
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13sm3) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    neha241590
                    Sep 21, 2020
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                    Resolved

                    Dear team
                    I have submitted my eps withdrawal form with employee id 277799 on 31st august 2020, by sending form by post. Now its been more than 20 days, i haven't received any amount and any information about status of my claim. I have checked the official website of epfo, all my details have been updated expect my doj of eps which is not enabling me to claim online also. Kindly update doj eps or proceed my claim form from your side.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 21, 2020
                    ICICI Bank Customer Care's response
                    Dear Neha,

                    We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      NITHIN RAHAV J K
                      Sep 21, 2020
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                      Dear sir,
                      Today two unkwon transactions each worth rs.590 with title "nach_ad_rtn_chrg~adbldesk" is reflected in my account. Kindly look into this issue asap and please let me know whether my internet banking/debit card is hacked?
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 21, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13sm4) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Oct 01, 2020
                      Updated by NITHIN RAHAV J K
                      Hi,
                      What is the email ID I need to contact? It is shown as [protected].
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                        K
                        Kamu029
                        Sep 21, 2020
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                        Address: ICICI Bank Limited Tower No 5, 3rd Floor, International Infotech Park, Vashi Station Complex, Vashi, Navi Mumbai

                        I have invested in the icici safety bonds february 2001. My redemption date was 22nd august, 2020. So i need to ask how can i redeem my money as i need the money urgently. Please reply asap.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13smp) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          H
                          HimaniK
                          Sep 18, 2020
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                          Hi,
                          Himani this side, this complaint is in regards redemption of my mutual funds i opened my icici direct account in jan so that after transfer my mutual funds from karvy, i can redeem my funds through this icici direct easily but that doesn’t happened, infact so many times i visited to nearest branch to ask the process of redemption but there no one knows about this and no one give response on that, i called icici toll service number and email them so many times but they did not give any response, this is worst services given by icici direct that i have never ever seen in my life now. Kindly look into this matter on urgent basis.
                          Regards,
                          Himani khatri
                          ICICI Bank customer support has been notified about the posted complaint.
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                            parthibanv
                            Sep 18, 2020
                            Resolved
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                            Resolved

                            I closed the nre/nro account a year back and the balance which i had in that account is still pending to be received from icici.
                            Firstly i got the dd in a wrong name, it's not my fault the person who opens the account, opened in a wrong name, all my correspondence always came to the incorrect name, not sure how the name in backend system is different.
                            Second issue: the amount given to me is wrong and less. Instead of refunding 103468 however, i have been issued a cheque of only 333, what happened to balance?.

                            My account number was[protected]
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 18, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Israil1508
                              Sep 17, 2020
                              Resolved
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                              Resolved

                              I tried several times to get otp for reseting my upi password. Tried multiple times but not receiving any otp
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13m6e) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                kunal596
                                Sep 17, 2020
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                                Resolved

                                Address: Vadodara

                                On behalf of the icici account holder dr. Lalit rathod, i would like to inform you that 12, 500 inr was debited from mr. Kunal rathod's (Mine) account (Syndicate bank account) on 1st september 2020, 11:16 pm. But, the same amount has not been deposited in the latter's account (Dr. Lalit rathod's). So, please initiate this as soon as possible.
                                I have confirmed the same transaction with the syndicate bank customer care and is showing success. Kindly resolve this issue as soon as possible.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ldi) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  M
                                  mrpiyush
                                  Sep 17, 2020
                                  Resolved
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                                  Resolved

                                  Respected madam/sir,
                                  I have been a customer of icici bank for the past 15years and hold the credit card as well. my account number is[protected] and credit card ending four digits 5241 xxxx xxxx 5008 i have had certain delinquencies in my credit card for the past few months and i am paying the same as much as possible.

                                  I have received a call from your agent mr. Trilok singh tomar ([protected]) as recovery agent and threatened me of abuse and threats from other recovery agents if i do not settle as per their condition.

                                  Such action from the bank side hurt me a lot, ouraised my dignity and respect and also adversely impacted my morale despite the fact that everyone is impacted due to covid.

                                  Threatening to customers for recovery, abuse and hurt of any kind is violation of rbi guidelines and also a crime as per indian penal code.

                                  I am sending this notice to icici bank as legal notice to enquire the matter and take necessary action and if the bank fails to do so, i will approach the court of law for restoration of my rights.
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    NILESH nimbolkar
                                    Sep 16, 2020
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                                    Address: 617,Rohidas chawal,navjeevan,, Waliv road,

                                    My name is nilesh nimbolkar.
                                    My motorcycle suzuki access 125.
                                    My motorcycle number mh48 bg 3497.
                                    My motorcycle stolen.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Mohankumar V
                                      from Delhi, Delhi
                                      Sep 16, 2020
                                      Resolved
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                                      Resolved

                                      Icici bank forcefully opens a demat account while opening salary account / savings account. Yearly they collect amc without even the knowledge of the customers, what is worse is these cheat sick bank people deduct amount as "depository charges" as if they pay the depository (Say cdsl) this amount.. No!!! They keep it for themselves but collect it in the name of depository so that people unknown with the subject will accept this misinformation.. This is huge dirty scam run by the cheap bank.

                                      Please be careful.. Never open securities account with icici bank under any circumstances.. They will simply get few additional sign from you, during savings account opening and your hard earned money will be looted simply like that without your knowledge.. Never trust icici bank...!!!
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 18, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13nof) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Siddh Rure
                                        Sep 16, 2020
                                        Resolved
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                                        Resolved

                                        Sar main aaj meri fees jama ki hai eazypay icici se but fees jama nahin hui fees and successful ho gai hai aur mere bank account se paisa cut chuka hai kripya kar aap mujhe meri money mere account mein wapas pahchan ki kripa karen ya jald se jald use successful karen ya mujhe mere paise wapas laut aaye thanks you.
                                        My transaction i'd - p20091610300928844677669
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ifl) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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