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ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 353

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M
Mohankumar V
from Delhi, Delhi
Sep 16, 2020
Resolved
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Icici bank forcefully opens a demat account while opening salary account / savings account. Yearly they collect amc without even the knowledge of the customers, what is worse is these cheat sick bank people deduct amount as "depository charges" as if they pay the depository (Say cdsl) this amount.. No!!! They keep it for themselves but collect it in the name of depository so that people unknown with the subject will accept this misinformation.. This is huge dirty scam run by the cheap bank.

Please be careful.. Never open securities account with icici bank under any circumstances.. They will simply get few additional sign from you, during savings account opening and your hard earned money will be looted simply like that without your knowledge.. Never trust icici bank...!!!
Aug 12, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13nof) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Siddh Rure
    Sep 16, 2020
    Resolved
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    Sar main aaj meri fees jama ki hai eazypay icici se but fees jama nahin hui fees and successful ho gai hai aur mere bank account se paisa cut chuka hai kripya kar aap mujhe meri money mere account mein wapas pahchan ki kripa karen ya jald se jald use successful karen ya mujhe mere paise wapas laut aaye thanks you.
    My transaction i'd - p20091610300928844677669
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ifl) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Parth Desai 321
      Sep 16, 2020
      Resolved
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      I parth desai am having icici bank account at makarba branch. 826.00 rupees had been deducted from my account as dp chgs till jun -20 dp charges in july 2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

      I had filled the complaint before as well but no response has been received yet. When i approached icici direct through email i came to know the bank representative had also made 6 transactions in my demat account in last fy.. Immediately i had approached the call centre of icici direct and since then am getting calls from the icici representatives from their personal numbers and demanding my home address and other personal details. I have kept record of all the phone call logs.

      When i stopped attending the call i got an email from icici that my refund cannot be processed without giving any reason.

      Request for immediate intervention and to stop the false activites being carried out by icici direct.
      Sep 21, 2020
      Complaint marked as Resolved 
      Refund provided
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 16, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13idx) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Sep 18, 2020
      Updated by Parth Desai 321
      Am not able to view the email id...as in I had already mailed at icicibank before as well where i was asked to mention UID (a0yu0v)..
      @ICICI Bank pls resolve my problem and stop giving false excuses ..the problem I am facing is from past 1 month.

      My contact number is [protected]
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        D
        dineshtripathi1996
        Sep 15, 2020
        Resolved
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        Resolved

        Dear sir,

        Today there was an unauthorized transaction from my credit card of inr 999 for amazon standing intru.
        Kindly credit the inr 99 in my amazon credit card back again and it's really disheartening to see that such a transaction can be done without the consent of the user and without any otp. I was really shocked when i realized that my credit card is compromised.
        I got the message for transaction at 8:29 pm on 15th september.

        (Inr999.00 debited on credit card [protected] on 15-sep-20. Info:amazon standing)

        Please look into this very seriously and kindly do the needful investigation asap.

        Regards
        Dinesh tripathi
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 16, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13idd) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          Bharath vaj22
          Sep 15, 2020
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          Icici direct — icici linked bank ac change

          J

          bharath vaj on sep 15, 2020

          Hi there
          I need to change my icicidirect linked bank account from one icicibank to another my icicibank account. I approched your icicibank mogapair chennai branch. There were help less. How to change, kindly help me.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13if6) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Bharath vaj22's [Complaint's author] reply, Sep 24, 2020
          9790910052
          Bharath vaj22's [Complaint's author] reply, Sep 24, 2020
          Sir
          My contact no 9790910052. Please call help me and change my linked ac no
          [protected]
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            J
            Jayaraman G
            from Mumbai, Maharashtra
            Sep 15, 2020
            Resolved
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            Resolved

            Hi there
            I need to change my icicidirect linked bank account from one icicibank to another my icicibank account. I approched your icicibank mogapair chennai branch. There were help less. How to change, kindly help me.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ieu) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Aryanthumber
              Sep 15, 2020
              Resolved
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              Resolved

              My name is Aryan I ordered webcam from Amazon but because it's broken I returned it to Amazon and refund money they send it to my bank account at 7 sept but I didn't get it Money Amazon customer service representative said me to contact bank but no response from bank
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13ie5) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Vinaykumarsaini
                Sep 15, 2020
                Resolved
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                Resolved

                Icici staff
                My fastag balance was deducted on 14th sept 2020 with an amount of rs105/- even when i used nonfastag lane on srinagar toll plaza (Nh-2).
                I have attached the receipt of toll, paid via cash.
                Hereby i demand the refund of rs 105/- to my fastag wallet
                Fastag linked vehicle no.- g4lalm591896
                Fastag account no.[protected]
                Linked mob. No -[protected]
                Owner name - madhu saini
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 16, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  chandrakant007
                  from Delhi, Delhi
                  Sep 15, 2020
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                  Hi, i applied for a credit card and now just want to check application status after 8 days. Till now i didn't get any response from their end. Now ivr call is just saying to wait from last 22 minutes and then they cut the call.

                  Worst service, there should be some legal action against these stupids, who are wasting another person's time. I am not going to handle a credit card from this bank.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 15, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d96) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    AMITABH PRADHAN11
                    Sep 15, 2020
                    Resolved
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                    Resolved

                    Since last 2 months i got deducted 590 rs twice in name of nach_ad_rtn_chrg, although trying to contact by email, no response yet, since i am now outside india, so can't reach customer care.
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 15, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d9v) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      atulrai
                      from Mumbai, Maharashtra
                      Sep 15, 2020
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                      Resolved

                      Dear sir\madam, i visited the demat help desk of icici bank and submitted the demat account closure and transfer

                      Reference service request number: sr[protected]

                      Submitted this on 5th september, 2020 with sla of 6 working days.

                      Still my request has not been completed.
                      Been regularly following through all possible communication channels.

                      Please stop harassment or i would prefer closing all my bank accounts with icici bank.
                      Your services are very bad and lack any credibility.
                      Please help immediately.

                      Thanks.
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 15, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        ashu17rathi
                        Sep 15, 2020
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                        4600 rupees have been deducted from my icici salary account statement shows posdec charges. How can a bank deduct such a big amount without notifying me.

                        I want my money back and to be informed before such charges are being levied by banks. Banks are there to help customers but they are just exploiting the customers in such bad times of covid 19 where people are already facing issues int heir family.
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 15, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d0f) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          G
                          Godson devaraj
                          Sep 15, 2020
                          Resolved
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                          Resolved

                          My icici savings account balance got auto debited without my knowledge, called customer care they replied simply saying it's for non payment of credit card and till month due to corona non business & no income i had applied for moratorium & this month september icici card dept person called me & asked about payment & i replied that will make min due by this month last they said ok but pls make the payment but today 14th sep 2020 suddenly my icici account balance got into - (Minus) &in this tough time this situation makes my mind mad kindly look into this& solve this issue
                          Aug 24, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Sep 15, 2020
                          Updated by Godson devaraj
                          My Icici savings account balance got auto debited without my knowledge, called customer care they replied simply saying it's for non payment of credit card and till month due to Corona non business & no income I had applied for moratorium & this month September Icici card dept person called me & asked about payment & I replied that will make min due by this month last they said ok but pls make the payment but today 14th sep 2020 suddenly my Icici account balance got into -(minus) &in this tough time this situation makes my mind mad kindly look into this& solve this issue attached screenshot for reference

                          Verified Support
                          Sep 15, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            P
                            Prakash Ari
                            Sep 14, 2020
                            Resolved
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                            Resolved

                            Dear sir/madam,

                            We would like to bring to your elite notice that iam one of the customer of icici bank and now i fully scared on this bank for whether they debit my account balance or not. Because they unwantedly charged my account balance without my knowledge or permission through sms, mails and phone calls. I don't know why they charged using the way of ecsrtnchg and what is this?
                            I already posted the same complaints on hdfc bank loan account for asking why ecs charges made and they replied me that the hdfc bank doesn't charged for emi ecs bounce charges.
                            Respected sir i want to know why the icici bank charged my account.in this covid-19 pandemic days so many people are very disturbed for this type of charges. Atleast they have maintained some s complaint. Kindly i need my amount reversal for my icici account. And i must have to know why the icici bank charged this amount. Please do some needfull.

                            Due to covid-19 we are facing so many problems we enquiry financial persons they are telling to bank icici bank and went to icici bank they are telling to ask financial merchant. At this context to whom should we have to ask our deducted money.

                            In this regard, we sincerely request banker to provide the concern deducted amount in our account.
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 15, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a13d4k) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              Kirtantp
                              from Pune, Maharashtra
                              Sep 14, 2020
                              Resolved
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                              Resolved

                              My old debit card expired and new one was sent to me. But to my surprise, i received a coral debit card with charges of around 750 rupees. I have never applied for it.

                              What kind of cheap strategy is this?
                              Oct 29, 2020
                              Complaint marked as Resolved 
                              Charges reversed and card returned. Thank you.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a138de) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                D
                                Deepali Kanchan
                                Sep 13, 2020
                                Resolved
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                                Resolved

                                Rs 1899 debited from my account without approval
                                Pls call cancel this plan and credit toy account
                                Account no[protected]

                                Phone no [protected]
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a133be) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  Deepraaz9211
                                  Sep 12, 2020
                                  Resolved
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                                  Resolved

                                  During this financial crisis i took help from my friend and he transferred 60000 to my bank account and they put a lien on the account.
                                  Earlier they put a lien for 20000 and i was okay.
                                  But during this tough time when salary has been reduced, rbi has advised moratorium and still they are working like an irresponsible institution.
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304q) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Swati sharma.
                                    Sep 12, 2020
                                    Resolved
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                                    Resolved

                                    Dear team,
                                    I am not aware that i have a credit card.. But shocked to receive a call for payment.. Really worst services.. Cm does not know that she has a credit card applied 1.5 years back.. Never receiver nor used... Howcan u charge

                                    Close my card which i never receiver and waive the charges as well
                                    Regards
                                    Swati sharma
                                    [protected]
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304j) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      U
                                      uthayakumarm
                                      Sep 11, 2020
                                      Resolved
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                                      Resolved

                                      Address: ICICI Branch Pudukottai

                                      I have deposited rs.4000 wrongly to a account number and now the branch manager says we cannot support since the language of the account holder is different and he cannot understand what the end customer says. You can go to police station and file a complaint he says.
                                      Aug 24, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 14, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a136u9) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        D
                                        Dr.Sarveshwar Sood
                                        from Bathinda, Punjab
                                        Sep 11, 2020
                                        Resolved
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                                        Resolved

                                        I have invested rs 20, 000/- in "icici safety bonds, february, 2001"
                                        Deemed date of allotment 22.03.2001., redemption date 22.03.2004.

                                        Kindly let me know the latest status of the above mentioned and also we want to know the procedure to close these bonds
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1304d) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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