ICICI Bank Complaints & Reviews

Hi team,

I've been using icici debit card since a long time now. Recently, due to a mess created by repeated otps, i fed in wrong numbers for 3 times. It has been more than a month that i have not made any transactions since.
I've tried unblocking it from imobile and from the banking site, however, they say the card is not blocked, and is available for transactions.
I feel it's blocked by the verified by visa merchants, kindly help me unblock the card.
I'll be grateful! Thank you.

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Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Jul 04, 2020

ICICI Bank Customer Care's response Dear Sukeshi Dhawan,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rqh9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Icici Bank Ravet Pune MH

Fraud emi debiting last 5 months

ICICI Bank customer support has been notified about the posted complaint.

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My rs 56.99/- & 13.44 has been deducted from my icici bank savings account on 29/06/2020, 07/06/2020 & 05/06/2020. They showed me "surcharge dt:29/06/20 mcc 4112", "surcharge dt:07/06/20 mcc 4112". And "surcharge dt:05/06/20 mcc 4112"why? I had asked to icici bank customer care and they didn't confirm me.
My account number is[protected], sigra varansi branch branch.

Please help, and also inform the banks not to debit any amount unnecessarily. The every money is really hard earned.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2020

ICICI Bank Customer Care's response Dear Chandra Kesh Yadav,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rnli) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: wakad pune

Resp sir/mam,
Icic bank has bloacked my amount of 28212 as i have credit card due but as lockdown is going on i don't have money to spend for current month (I. E. July 2020). I am ready to pay minimum amount which is 3100. I tried multiple times to icici customer care but they are not responding on my call.. I am stuck i have rent to pay and other things but i don't have money as icici bank has blocked my account

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rnoj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear ICICI, I was told that there is no monthly and yearly charges for my demat account but I could see that RS 805 has been deducted on [protected] DP CHGS TILL May, 2020 on 02/07/2020 can you please clarify and come to know all your customers suffering same problem?

Aug 11, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Jul 03, 2020

ICICI Bank Customer Care's response Dear Pradeep Kamisetti,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rnou) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Elddin Road, Riyadh 12233, Saudi Arabia

Dear icici bank
I am aslam i am work in saudi and my account in al ranjhi bank
I am sending 13, 923 rupees for my wife but by mistakly send on another account
My wife account number [protected]

And wrong account number[protected]

Plzz reverse my balance in my al rajhi bank account
Contact number 966-[protected]
Plzz inform me asap
Thank you

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Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Jul 03, 2020

ICICI Bank Customer Care's response Dear Shahrukh Tamboli,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hey, your bank employees doesnt have any idea about what their customers are being charged for some reason they just throw some # on your face or say some one else will call you back

Nach_ad_rtn_chrg~bajajfin - 545 inr

Like this they have charged so many on my account even 5000 rs but i no longer have any loans with bajaj all dues are cleared before 4 years still they debit my account, i went to the local branch 5 times none of them knew what they are talking about so here i am.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Jul 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rnp4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051

Website: www.icicibank.com

Dear Sir,
i have received a massage and Mail from ICICI Bank. Description in below.
Txn of INR 365.00 done on Acct XX080 on 01-Jul-20 info: MSI*WWW HOTST. Avbl Bal:INR 23., 864.02 cALL 18002662 for dispute or SMS BLOCK 080 TO [protected]
I did not do any transaction but the amount has been deducted from my account and i have received above massage.
plz refund my money in my account.
My account No.[protected]
Name- Yogesh Samant
Txn Reference Num[protected]/284966/
Kindly do the Needful.

Regards,
Yogesh Samant
[protected]

+2 photos

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jul 03, 2020

Updated by yash@0211 plz check and do the needful.

i have checked through all my resources and the conclusion is i did not do this transaction.

Please refund my money in my account.
My account No.[protected]
Name- Yogesh Samant

Regards,
Yogesh Samant
[protected]

Jul 07, 2020

Updated by yash@0211 Dear ICICI team,

still there is no response from your side regarding my earlier issue of fraud transaction.

please check and refund my money as soon as possible.

Please refund my money in my account.
My account No.[protected]
Name- Yogesh Samant

Regards,
Yogesh Samant
[protected]

Jul 10, 2020

Updated by yash@0211 Dear Team,

Still the issue has not resolved & waiting for your response.

Regards,
Yogesh Samant
[protected]

Jul 11, 2020

Updated by yash@0211 dear ICICI Team,

waiting for your response.

Regards,
Yogesh Samant
[protected]

Jul 27, 2020

Updated by yash@0211 dear SIR,

Plz look into this still not resolved.

Regards,
Yogesh Samant
[protected]

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I failed to maintain balance in my savings account, so i missed paying my icici debit card emi of last month through auto-debit option. I thought of choosing moratorium. Later i paid my emi through upi payment option.

I called you multiples time to know the other option for payment. But i didn't got any proper response from your side while waiting for 30 mints in corona period then i paid payment on 8th may so please reversed late charges also.

Consider the pandemic covid-19 situation and for a consumer like me, 1100 rupees is very huge in this lock down period and kindly help on to get a refund of an additional fee charged as soon as possible.

After 2 month no resolution from your side

Aug 28, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rnpv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

Rupees 826 has been deducted from my ICICI account on June 25 2020 (DMC/IN[protected] DP CHGS TILL M AY-20). What are these charges? I cannot contact to any of your helpline, as customer support is not available.
I have also not made any demat transaction recently.

There was no SMS about this deduction. Why?

Urgently need a reason about this deduction with details?

thanks,
Nitin Nikhra

+1 photos

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2020

ICICI Bank Customer Care's response Dear Nitin Nikhra,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rnq6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 16, 2020

Updated by Nitin Nikhra hi,
I had already sent an email of the complaint to the above email id last week. Also, provided the UID in the subject line.
I have not received any communication yet. Request your urgent attention on this.

Thanks,
Nitin Nikhta

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Address: SONIPAT

Hi team,

I am marking you mail on the behalf of mr. Narender verma. He is not able to access her mail id.

Our query is that i have contact with branch.
But no positive response from your team.
In my bank account - ecs charges has been charged multiple times. It is because of bajaj finance who represents it but bank should not charge its multiple times. As i am facing difficulty of financial condition...

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2 Comments

Hi, i am subibechana, i have icici salary account for more than 5 years now, recently checked my detailed statement and found that there are deductions of posdec more than 40 times in the month of june 2020.
1. I haven't swiped my card these many times, neither initiated any transaction with low funds.
2. I want to know why these charges are made - 40+ times and please revert the amount immediately.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rhm0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 02, 2020

Updated by subibechana Thanks, look forward to their response.

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Address: plot no 1003, opp.sarita udhyan,sector 8 D,GANDHINAGAR,Gujarat

I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 02th july, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 2, 2020

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0riqa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A total of 1770rs been deducted in a span of three days stating that nach_ad_rtn_chrg~adbldesk. I tried calling the customer care, but they're not at all helpful. I request you to give a proper reason for the deduction.
Or give my money back.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rhld) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring in your kind notice that today's morning i. E. 2 july 2020... I have been charged for inr 199 without getting any prior information about the same. The message i got says as follows txn of inr 199.00 done on acct xx032 on 02-jul-20. Info: vsi*amazon st. Avbl bal:inr 17, 236.25. Call 18002662 for dispute or sms block 032 to [protected].
I would like to know why i have been charged this money.
Also would like...

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Address: C 623 sainik vihar kankerkhera meerut uttar pradesh pin 250001

Sir,
I have been receiving messages from tm-icicib. And it says... (Dear customer, rs 5, 544.72 is due on debit card emi account xx1005. Amount will be debited from your account on or before 05-jul-20. Please ignore if paid...)
Although i dont any debit card ending with 1005.in last month i received this message for an amount of around 2600 and calls to submit the amount. With no proper details how to pay those bill. I tried calling customer care but it automatically disconnects after entering my account number.
I called customer care more then a 100 times.
Then i reached to nearest branch. But they also denied about any details they have.
And again i receive this message this morning
Even if any payment is pending then its icici fault that they are unable to provide any information.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rhmo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 02, 2020

Updated by Rockch99 My name is vineet Chaudhary and my mobile number is [protected].
I have an accoumt in icici bank[protected]
In meerut uttar pradesh
Please let me know what is status of my complaint

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During the month of june some charges are deducted from my account. The details are shown below
[protected] ecsrtnchgs050620_sr[protected].00
[protected] ecsrtnchgs060620_sr[protected].00

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 2, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rhlz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad

Website: www.icicibank.com

Nach_ad_rtn_chrg~bajajfin~11may20~a
8916f3~4000cd57 : 590 rps
Nach_ad_rtn_chrg~bajajfin~05may20~a
Ddca47~4000cd57 : 590 rps
Nach_ad_rtn_chrg~bajajfin~02may20~b
14f902~4000cd57: 590 rps
Nach_ad_rtn_chrg~bajajfin~08may20~a
A4c4ca~4000cd57: 16 rps

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserv and told me they authorized to deduct only loan amount, not any other charges.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Praveen mutha

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rhm4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs. 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. The amount was debited on 30th June, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

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Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rhl4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank, Sector-17, Kurukshetra

I am a victim of online fraud where the bank personal asked me my credit card number to provide me loan.
I was in need of the same so I had just provided my credit card number without any other details but still I don't know how but a sum of Rs. 27, 075/- (Twenty Seven Thousand Seventy Five) was deducted from my credit card without any knowledge or sms for confirmation on 14th March 2020.
When my bank statement came then only I knew that I was a victim. in my bank statement it shows some online purchase and I am sure with some effort the bank can get hold of the culprits..
I have requested many time to the bank and customer service but nothing happens.
My credit card bill is getting high with evry delay and I want a quick response with help of this..
Thank you..
Umakanta Das
[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Umadass Kant,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Aug 19, 2020

Updated by Umadass Kant I enquired with the bank official here in kurukshetra ICICI bank and they told me that they have not received any email like this..

I have called customer service a lot of time and nothing has ever been mentioned about this..

My patience is wearing out.

Please solve my issue ASAP..

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U

Umadass Kant

Aug 19, 2020

I enquired with the bank official here in kurukshetra ICICI bank and they told me that they have not received any email like this..

I have called customer service a lot of time and nothing has ever been mentioned about this..

My patience is wearing out.

Please solve my issue ASAP..

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 353

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