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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 345

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A
Arvinairtravels
Jul 28, 2020
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I have opened current account with icici bank - chennai anna nagar branch in 2015. I paid additional amount of 25, 000.00 separately for cash deposit facility. My account details given below.

Current a/c #[protected] Arvin air travels

From dec 2019 to jan 2020, icici bank debited 50000.00 for cash deposit charges from my account.

Since June'20, i was visiting to the branch to inquiring this issue but none of them are not able to address and respond my query, also they are not even able to identify why and how the charges made.

I was wondering, how come they debited 50000.00 for cash deposit charges when i paid 25000 additional amount for cash deposit during opening the account.

Now, they came back and saying that 20700.00 amount will not be refunded without any proper justification

So, i would request you to take this action and reverse the 50000.00 to my account.

Your timely help and support highly appreciated

Thanks in advance
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ve1m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Saurabh Kelaskar
    Jul 28, 2020
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    I am saurabh kelaskar. 757.17 rupees has been deducted from my account as dp chgs till jun-20) on 28th july 2030. I have never used my demat account till now. There was no prior notice. I haven't received any deduction
    Message to my mobile. I need justice and my money back immediately. My account number is[protected].
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Saurabh Kelaskar,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ve29) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shahbaaz Akhtar
      Jul 28, 2020
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      Address: 281, EWS kda colony ganga vihar bazar jajmau kanpur

      Today 757.17 rupees automatically deducted. I didn't opt any option in demat account.
      Transaction id sb498800
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Shahbaaz Akhtar,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ve2l) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        srinivasbobbili
        Jul 28, 2020
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        Address: Hyderabad

        I opened an insta account online after uploading necessary documents, pan number & e-verified the aadhar during account opening process. Impressed with the netbanking and imobile of icici, i decided to move all my funds to the newly opened account.

        After having done this, the account is blocked/frozen and i am unable to do do any transactions, and missed my regular financial commitments and suffering acute financial troubles with this account, where every penny of mine is deposited there.

        I approached the nearest icici branch and they are now saying that it takes about 7 days and even more to get this sorted as they are facing some issues with their online system to get this sorted.

        Do the needful as i badly suffering from this.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0v8fx) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          S.K.Tewari
          Jul 27, 2020
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          Address: 61, SRM Apartment 106, I.P.Extension Patparganj, -

          Sir, i have purchased two bonds each of face value of rs.3000/- in year 1998. These have redumtion date/year 2026 with maturity value of rs. 100000/-each. Kindly let me know the status of the same.
          My contact no. [protected]
          Name — ashutosh vinay tewari — one bond
          Name — sandhya tewari — one bond
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0v8f9) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            Kishor.Sawant53
            Jul 27, 2020
            Resolved
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            Resolved

            Bank information details are below
            1) icici bank no: c16489372
            2) name: kishor sawant

            Issue:
            Icici bank is always adding interest charges to my pending joining fees.
            Always, i have to request to icici bank, please disclose my credit card charges but they always adding charges over charges it's not a correct way to treat customers like that.
            Icici bank already deactivates my credit card account so, why icici bank adding the interest charges on my pending joining fees.

            The joining fee was 170 rs. But icici bank after adding interest charges, the current date amount is 5498 rs. Why i have to pay a huge amount icici bank has to stop these things.

            Kindly note: i called customer care multiple times but because of my credit card account deactivated i couldn't connect but i went to icici bank for solving my issue but bank person always telling me i have to pay 5498 rs or call customer care for this issue.

            I want to close this issue please help me.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 27, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              B
              Bijubhai
              Jul 27, 2020
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              Address: VILLAGE - PAKARIYA PO - TETRAIN PS - PANKI

              I have not joined any contest, yet it has been 125, please return my money
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0v358) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Vigneshaccount
                from Chennai, Tamil Nadu
                Jul 26, 2020
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                Resolved

                I have made a payment of 4000/- to my credit card through my ICICI bank account on 24/07/2020. My money has been debited from the account but the payment has not made on the credit card. I have attached the screenshots of the payment transactions.All the other payments are getting reflected on the credit card statement but I would like to know where is my money 4000/- which I paid ? I have attached screenshots for reference.
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 27, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ashishpal3062
                  Jul 26, 2020
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                  Within 3 months about more than 2000 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~bajajfin without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                  What is this transaction purpose? Nach_ad_rtn_chrg_bajajfins

                  Six time it has been same with me within 3 months i want a strong reply from your side dear icici bank.
                  Aug 11, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 26, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uyw2) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shiv C Kataria
                    Jul 25, 2020
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                    Resolved

                    I am trying to make a transaction using icici amazon pay card. It's declining since morning. I have called the customer care 8 times and every time they assured that within 19 minutes it would be resolved. Nothing happen3d sinc3 then. Pls assist it's urgent.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 26, 2020
                    ICICI Bank Customer Care's response
                    Dear Shiv C Kataria,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uywg) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      SuryaManoj
                      from Eluru, Andhra Pradesh
                      Jul 25, 2020
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                      Resolved

                      Address: India

                      Amount of r.590/- got debited two times from my bank account on may 2020 and again rs.590/- again got debited on july month of 2020 with out my knowledge!! May i know what's happening? I am maintaining required balance amount for sure. Why this amount getting deducted?

                      Why i am getting all charges from my account? I asked about bajaj finserv and told me they authorized to deduct only loan amount, not any other charges.
                      I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 26, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uyws) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        E
                        eva.ipsita
                        Jul 25, 2020
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                        Website: www.icicibank.com

                        I had applied for the amazon pay credit card, but i have not yet received the card due to which am not able to shop because of card deactivation. Please assist. My name-eva ipsita
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uras) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sameer Sh
                          from Chennai, Tamil Nadu
                          Jul 25, 2020
                          Resolved
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                          Resolved

                          home loan closure original documents not received

                          Address: ICICI Bank Ltd, , Soham Plaza, Manpada, Ghodbunder, Thane (West).

                          I closed 2 home loan accounts on 3rd of june 2020.

                          Home loan accounts as below:

                          Lbmum[protected]
                          Lbmum[protected]

                          It's been 2 months but no firm updates about my original documents.

                          This is a really frustrating experience to call twice everyday and not getting any response about my original documents....
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                          upprem
                          from Delhi, Delhi
                          Jul 25, 2020
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                          Address: Chennai

                          Payment id: [protected] date: 22/12/2019 status - success icici bank net banking portal shows the transaction status is successful but fastag portal is not showing the balance statement enclosed for reference.

                          Several complaints raised but icici is just cheating and not refunding my money back.

                          Customer id: 11600318
                          Reference no: cmp[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uyvq) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jul 30, 2020
                          Updated by upprem
                          Dear ICICI Customer service team

                          I see that you are are only interested in marking the status as resolved.
                          The email id mentioned has been marked as protected and not disclosed even when logged in. Please share it again.
                          I have already shared the Fastag Customer id, payment id and transaction / complaint reference numbers. What more do you expect.
                          Extremely frustrated at the behaviour of ICICI for stealing customer money.
                          Appreciate if it can be resolved ASAP.
                          Please do not mark as resolved by yourself.
                          Aug 10, 2020
                          Updated by upprem
                          This is not yet resolved
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                            A
                            AmitTapdiya
                            Jul 24, 2020
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                            Address: Dilip Singh Colony, Vazirabad, Nanded

                            Date: 07/07/2020
                            Transaction remark: atd-0xx9082-rtnchgsjun20gst
                            Amount deducted: rs.59/-

                            Desirable resolution:
                            A) reason for deducting the amount in detail.
                            B) refund of the complete amount deducted.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ur8j) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rajalakshmi Sheker
                              Jul 24, 2020
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                              My account has been debited with 169 rupees on 24 july 2020 and ihave not purchased anything from amazon... I request you to kindly revert my money to my account
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ur7s) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Samiksha Chugh
                                Jul 24, 2020
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                                Icici account number:[protected]. My account has been charged for the activation of walletassist plan. Amount deducted is rs 1899 on 15th july. I had not applied for any such plan. Deactivate the service and refund the amount as soon as possible.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uk9m) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Alex599
                                  Jul 24, 2020
                                  Resolved
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                                  Resolved

                                  Address: ICICI BANK, Pammal

                                  I made an imps fund transfer from my icici bank account to south indian bank account for paying out life insurance policy on 21st july 2020 around 09:00am.

                                  The money was immediately deducted from my icici bank account but i received the message that transaction failed due to time out at sib end.
                                  And i am asked to wait for t + 2 days to get the transaction issue resolved.
                                  I called icici bank relationship manager & deputy manager & they were not helpful and asked me to wait for t+2 days. They informed me that there was an issue in imps tranfer for all the banks on 21st july 2020. I was not able to find any news regarding that.

                                  This is really pathetic. I have a commitment to make the funds transfer today itself. I need to pay fine/interest because of the delay. If a imps transaction is not successful for whatsoever reason the money should be credited back to the account immediately.

                                  Why is icici bank causing inconvenience to customers by asking to wait for t+2 days. Rbi should seriously look into such matters and fine such arrogant banks heavily.

                                  Today is 24th july 2020- 12:00pm and issue is not resolved yet. This is causing lot of stress to me and i m sure there would be thousands of customers like me who are feeling the same.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 24, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ukb5) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    Dkdkdk
                                    Jul 23, 2020
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                                    Address: Delhi
                                    Website: Icici bank

                                    Reference no[protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Jul 23, 2020
                                    Updated by Dkdkdk
                                    Pls help to refund ammount reference no is[protected]

                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Jul 23, 2020
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                                      Hi my name is sahil manchanda... I was using credit card i had paid the amount but they r still harrasing me and my friends even after payment... Card last digit is 4013... They used landline which i can't call again... I m going for also...
                                      Their nos are [protected]
                                      [protected]
                                      [protected]
                                      [protected]

                                      I have all recording even... Pls take some action
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uk9i) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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