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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 350

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M
Mir Rizwan
Jul 8, 2020
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There is a return charges debited of inr 4000 in the same day... I want this issue to get resolved immediately, due to this pandemic situation what is the charges getting debited without any prior notifications?
+4 photos
ICICI Bank customer support has been notified about the posted complaint.
Dear Mir Rizwan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    H
    himan003
    Jul 7, 2020
    Resolved
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    HI, its a long time back when i submitted my NACH OR so called ecs stop request and i recieved a text from icici that ecs stopped on my account but today all of a sudden 4000/- (approx) deducted from my account, is this a joke?, what are your plans? you guys are cheating public?, I NEED A WRITTEN EXPLAINATION FOR THIS WHY MONEY GOT DEDUCTED EVEN AFTER STOPPAGE OF ECS.
    I WILL BE ATTACHING THE SCREEN SHOT AND I WANT WRITTEN EXPLAINATION WITH REFUND OF AMOUNT. THIS TIME I WILL NOT KEEP QUIET.

    Regards,
    HIMANSHU ARORA
    [protected]
    +2 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Jul 07, 2020
    Updated by himan003
    hoping to see a quick repsonse, and need a refund of money which got deducted.
    Verified Support
    Jul 08, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sandeep Torgal
      Jul 7, 2020
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      Hi, i dont need icici debit card and just want to retain the account and do online banking. But for all online banking the bank asks for the debit card. The annual fees for visa is exuberant and am paying that unnecessarily. Should this be reported to any govt body/rbi. Do suggest.

      Regards,
      Sandeep

      P. S : i had cancelled my debit card and had to re-enroll for that as i will not be operate online banking without that.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s8wv) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        gokul selvaraj
        from Mumbai, Maharashtra
        Jul 7, 2020
        Resolved
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        Address: ICICI Bank Triplicane Chennai branch, Singarachari street, Narayana Krishnaraja Puram, Triplicane, chennai-05

        I had paid June And July personal loan EMI and durable loan EMI to IDFC bank And I got ECS charges from your side up to 6000 rupees. I can't accept your those action. I really upset and Undiagnosed your action in covid-19 suituation. So please grant to return my ECS charges.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 08, 2020
        ICICI Bank Customer Care's response
        Dear Gokul Selvaraj,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scu0) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          N
          namratha alapati
          Jul 7, 2020
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          Address: Nellore

          I am a/c holder of icici bank. For dcardfee 588.82 rupees debited from my account by icici without any prior notice. This is for the first time that got this much amount got deducted by the bank. I need an explanation of this deduction and want my money back.

          If this is the amount bank collects for debit card usage then i don't want an account anymore...
          ICICI Bank customer support has been notified about the posted complaint.
          Jul 07, 2020
          Updated by namratha alapati
          FYI, they detected the amount under the DCardfee1332MAY20-APR21+GST category.

          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s8xk) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            jazch
            Jul 7, 2020
            Resolved
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            Resolved

            Fake messages

            Hi,

            I don;t have any account in your bank, so there comes no question of having any loan. Yesterday on my WhatsApp i got one message mentioning that i have to pay my loan. After this i will make a complaint in police station as well as NHRC against your bank and this particular number. When i called back on this number it was switched off, and on the other number when i called no body picked the call....
            +1 photos
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            S
            Sourav Dhal
            Jul 7, 2020
            Resolved
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            Resolved

            Higher rate of interest basis MCLR is being charged even after mandate of moving on to repo based rate.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 08, 2020
            ICICI Bank Customer Care's response
            Dear Sourav Dhal,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sctj) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              RJshadab
              Jul 7, 2020
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              Address: ICICI bank Noida branch sector 132 Express Trade Tower 2 plot no B 36

              Hi sir,

              My name is shadab alam, i having an account in icici bank as zero balance account.in this pendamic situation of covid 19 i have initiated moratorium for my bike emi that has been taken from idfc bank. Due to this i have not deposit any amount in icici bank to avail moratorium benefit. Now i have started my emi again and deposit the amount. Once it has been deposited immediately they have deducted my 3411 rs in 6 times. After that i m trying to connect with customer care of icici bank. But they are not responding, when it has been connected they are holding my call so long and after that disconnected the call. I didn't get any information related to deducted amount. I having the proof for the same and attaching the proof for your reference. I want my money back and clarification of deduction. Request you to. Please help me out for the same.
              +4 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 08, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Jul 10, 2020
              Updated by RJshadab
              I didn't get any update from ICICI customer representative regarding my complain.
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                A
                Amitbadanaam
                Jul 7, 2020
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                Resolved

                My balance shows negative in the icici bank account.

                It shows available balance as -34378 rs. When i check the balance it shows negative.
                Due to credit card payment, i have paid the said amount but the account is still in negative. Due to covid 19 i have lost my job and icici settlement team has threatened me to death. Even after the payment of said amount they are not removing this. I am about to receive my salary of 10000 only and they will deduct that as well.

                Account no.:[protected]

                These people are insan they do not close your credit card till the time they don't get the whole payment just to double the charges on the card. I am waiting from one week but not helpful.

                Please help
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 08, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sumit8800
                  Jul 7, 2020
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                  I didn't paid my installment due to corona virus condition and but i paid money to bank all amount in june but my money is deducted automatically how i can pay ecs charge 1800 ×3 month in =5400 charge in plz refund money ecs charge
                  Mobile number [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
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                    N
                    Nilkesh18
                    from Pune, Maharashtra
                    Jul 7, 2020
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                    Hello team,
                    Since 2019, multiple charges under posdec chg etc have been incurred in my account.
                    I havent used my debit card however charges are stil been incurred.
                    Ac no: 14*5215
                    ICICI Bank customer support has been notified about the posted complaint.
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                      H
                      Haarika Lavanuru
                      Jul 6, 2020
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                      I am not able to convert saving account to salary account even if my salary is getting credited into icici account from past 15 months
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s1wd) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        B
                        Bhaskar90
                        from Lucknow, Uttar Pradesh
                        Jul 6, 2020
                        Resolved
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                        Resolved

                        dp charges[826 rs ] dp chgs till may-20

                        Address: Madhubani 2 - C, Ground Floor, Madhuban, Udaipur, Rajasthan 313001

                        I am bhaskar goswami. 826.00 rupees has been deducted from my account as[[protected]] dp chgs till may-15) dp charges on 25/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.
                        My account number is[[protected]].

                        Mobile number :- [protected]...
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                        D
                        dk_chaula
                        Jul 6, 2020
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                        Address: BH-398 (EAST), SHALIMAR BAGH, Delhi

                        Txn of inr 148.14 done on acct xx070 on 05-jul-20. Info: vsi*amazon st. Avbl bal:inr 6, 321.15. Call 18002662 for dispute or sms block 070 to [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          M
                          Murali Krishna Kumar
                          Jul 5, 2020
                          Resolved
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                          Resolved

                          Dear sir

                          I have taken loan from bajaj finance and missed one payment on may month which was schedule on 2nd may. It was missed due to covid_19 and we received salalries lately and i paid the pending emi amount on the same moth with bounce charges, when i check the recent bank statement i see there are 4 times bounce charges of 590 each debited to my account, for this when i approach bajaj finanace customer care they are saying that bank posted bounce charges and we (Bajaj) not responsible for this. Now i have paid all my dues and closed the loan on june_2020 but unfortunately again i see in my account in july 2 times they have charged bounce charges stating that the charges are relates to may peroid bouncing.
                          I just want to know after clearing the loan dues how the bounce charges will be debited?

                          Appreciate if you can recheck and advice the team to reverse the excess bounce amount to my account.

                          Appreciate if you can arrange call back to discuss the same
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 08, 2020
                          ICICI Bank Customer Care's response
                          Dear Murali Krishna Kumar,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s09r) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            mercy in you
                            Jul 5, 2020
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                            Address: Vellore

                            I don't want expressions debit card. It took my money. Cancel this and credit my money.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              D
                              dinesh chintala
                              Jul 5, 2020
                              Resolved
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                              Resolved

                              1. Nach_ad_rtn_chrg bajajfin 02may20 b14cb6e 4000cd10
                              2. Nach_ad_rtn_chrg bajajfin 05may20 ae[protected]cd10
                              3. Nach_ad_rtn_chrg bajajfin 08may20 aa4ab5d 4000cd10

                              Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                              I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                              Please stop all these.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 08, 2020
                              ICICI Bank Customer Care's response
                              Dear Dinesh Chintala,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s089) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Nagraj Kakkireni
                                Jul 5, 2020
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                                My salary account id with ICICI bank. During the lock down period I have applied for moratorium for my loans, But the respective banks have dropped the cheques for clearance. I have been charged nore than 4000 rupees because of insufficient funds. I requested a lot for the waiver and refunding of this amount as it has been the lock down period, but in spite of requests again yesterday an amount of Rs 2400 has been deducted for the same. During this lock down of three months a total of Rs 7000 has been deducted becuse of which I have missed a couple of EMIs.
                                It has been very difficult to manage with less salary during the lock down, again these kin=d of deduction is adding to our problems. Please consider my plea and waive the charges and refund the amount as we have been passing through a difficult phase because of lock down.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  ganesh16889
                                  Jul 5, 2020
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                                  Today (05/jul/2020), an amount of 816.26 is debited from my account by amazon stan

                                  Message i got

                                  Txn of inr 816.26 done on acct xx612 on 05-jul-20. Info: vsi*amazon st. Avbl bal:inr xxxx. Call xxxxxxx for dispute or sms block 612 to xxxxxxxxx

                                  I have subscribed for prime video recently. My other amazon subscriptions are amazon audible and aws.

                                  I have checked in my accounts everywhere for this transaction details but i could find any.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    B
                                    bomber
                                    from Bengaluru, Karnataka
                                    Jul 5, 2020
                                    Resolved
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                                    Resolved

                                    Address: Aecs layout , Bangalore 560037 , Karnataka , india

                                    I have not done any online transaction with my debit card for more than 6 months and today (05 july 2020 sunday) have got the below message :

                                    "txn of inr 1, 182.83 done on acct xx006 on 05-jul-20. Info: vsi*amazon st. Call 18002662 for dispute or sms block 006 to [protected]"

                                    I need a full refund of this amount and have seen that many people have faced the exacat same issue from icici bank. Customer care is available only from monday to saturday for phone call and no email or any other online support is available.
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 08, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scwd) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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