ICICI Bank Complaints & Reviews

Money is continuously being deducted from my account. Customer care is also not supporting. Even after calling, they are saying that you have taken a lone. still I did not take any lone.
There is not help from customer care also. Please kindly help me.

I am charged for mutual fund investment.

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This is really disappointed with @icici bank behavior.

[protected]@gmail.com...

I have never given the instructions for auto debit for the payment of my credit card bills.

This is fraud this has taken in my account.
Icici credit card people stolen amount Rs.12000/- around from my saving account without my knowledge and permission.

When asked for the refud they refused
to return my money of auto debit charges alongwith tax which they have wrongly imposed on my credit card bill.

I wish to file the fraud and cheating compliant against icici and I want my hard earing money return.

Dear icici team,
My icici salary savings account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money.

Request you to check and revert below transactions.

Transaction Date: 11/04/2023
Transaction Remarks: Surcharge Dt:07/04/23 MCC 5541
Amount: 9.44...

I wanted ICICI bank credit card, so I went to online bank's application portal and applied by providing all correct info about myself. My aadhar verification happened and the next screen said the card will be disbursed in 15 - 20 minutes after video KYC.

I was given choices of cards to choose from. Coral and Platinum were lifetime free cards. So I choose coral.

Video KYC happened and I was told that card will be disbursed in 5 to 7 days.
After this a series of phonecalls came from icici bank. They wanted re-kyc and one by one wanted more and more documentation and further procesess.
They said send form 16, then last 3 months bank statement then pan card then wanted me to send and SMS to some number then receive OTP and share it with someone.

Also they told me that Coral is not free, it comes with 500 Rs entry fee and 500 rs annual charges. This is contradictory to what the options page showed.

ICICI bank credit card department are cheaters.
Please cancel my application. I will get the card from other service providers. We don't want your card even if you now offer it for free. Cheater no one.

On 25th March, 2023, a transaction was done from my ICICI NRO account. The transaction successfully debited money from my account but was rejected at the merchant's end (merchant - paytm-agoda), stating that the payment was done using a Mastercard. Due to the ongoing issue with Mastercard, the payment was straightaway declined but ICICI has been confirming that the payment was done successfully.
Despite submitting proofs of debit from my account, confirmation from the merchant stating that payment was declined at their end, ICICI has still not credited back the amount to my account.
Agoda, a travel booking website, operating globally, has provided written confirmation via email that payment was declined and my hotel booking also was cancelled.
Money has been debited but I have not got the benefits of the service expected to be availed. Also bank has not been responding to any of my mails nor providing a proper response over the customer care calls.

I am holder of ICICI BANK'S Bond,
MY Bonds are due for redemption on 16th April 2023.
the isin number provided by the RTA (3i infotech) is not valid or inactive.

due to which my Dematerialisation process was rejected, After many mails to ICICI or the RTA (3i infotech) no response is received from them.

Even the contact number provided for the 3i Infotech on the cdsl website is not working, i am...

Applied to a fresh FasTag for my new car through icicibank online banking but it is being a month that it has not been received. After almost 25 days of the application, as there was no updates sent to me, i called up the customer service and they mentioned that the uploaded ID proof is not matching (not sure why the details from the same Addhar card attached to the ICICI Bank account and new FasTag account are not matching).
As suggested by them, created a new HelpDesk ticket also with a new uploaded copy of the ID proof but the same is still in progress since more than 12 days today and no updates made.
When contacting the customer service, they dont have any update on this HeldDesk Ticket.
Sorry but never expected this kind of service from ICICI end ever.

On 20th March, 2023, I have applied for secured education loan of 46 lakh rupees by calling ICICI customer care number and a loan manager called Kriti assigned to me. At that time she told me that it will take atmost 10 days for sanctioning the loan. However, today is 10th April and my loan has not sanctioned. On 1st April PD of my father's shop had taken place till then everything was fine and Kriti told me that by 3rd April I will definitely...

Hi Concerned Team,

I did some shopping for my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5%, 2%, 1% discount on whatever spending on amazon and online as a member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 14000 reward points are on hold for being...

Sri B. Basavaraju purchased Ashirwad Deep Discount Bond for his Grand Son name V. Dharshan Kumar (Minor){ his son B. Vijayakumar as natural guardian} on[protected] for a sum of 5, 200/- one bond of Rs. 2, 00, 000/-The redemption on[protected].
PARTICULARS OF BOND CERTIFIATE.
1. Name of theBond holder- V.DHARSHAN KUMAR U/G B VIJAY KUMAR
2. Bondholder No. 1296-139
3. Certificate No. 328969
4. No of Bonds One
5. Distinctive No.[protected]
Given at Mumbai this on 15TH DAY OF JULY 1996.
i herewith request your office to Redeem the above bond and send the necessary forms to my address as early as possible.
Please help me in this regard, further I request your office for convenient to produce original Bond and documents to submit the same your ICICI BANK KALIDASA ROAD BRANCH, MYSURU, -570002, KARNATAKA..
MY POSTAL ADDRESS IS
B. BASAVARAJU C/OV.DHARSHAN KUMAR
U/G B. VIJAYAKUMAR, DOOR NO. 1511,
5TH CROSS, IRWIN ROAD, LASHKAR MOHALLA,
MYSURU-570001. KARNATAKA.
DATED[protected]

Hi Concerned Team,

I did some shopping for my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5%, 2%, 1% discount on whatever spending from amazon and online as a member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 14000 reward points are on hold for being a loyal customer of icici Bank and using their card throughout. I could have used other bank credit card that i hold but i sticked to ICICI.
The customer service executive told me that if reward points go over 7000 it will be on hold for investigation. That shouldn't be the case since the card has been given us for shopping purpose only and if we shop more it's good for the bank ultimately. The bank charge such high ROI in delay of payments but when it comes to releasing the reward points it's been on hold without any warning that I am overspending. I've never been late in paying my credit card dues, i always did it well before time still I have to face such inconvenience that I could never expect with such a enormous pvt sector bank.

I did not activate or opened any demat account but money is deducted i want to cancel it

My payment is done on 04/04/2023 but it is showing failed and payment didn't refund.

My platinum credit card is charged invalid reward redemption handling fee - ₹25 + ₹4.5 GST. Transaction statement is showing handling fee is charged for redeeming the reward points for Order No.[protected] on 4th December, 2022. But I didn't redeemed any card reward points. I have verified all my statements, there is no such transaction. So I reached customer care service through this number[protected] and asked my query. But they told me to reach their email services for such query. So I sent an email to customer.[protected]@icicibank.com. They are not giving proper response. I am following up with them for more than 1 week. Instead of providing support, they are frustrating the Customer by asking to register email Id, transaction screenshot etc. That is already a registered email id, I am receiving all my transaction related emails for that email id only. But they can't even map to my account/transactions through their support applications/systems. After 1 week of conversation, they are seeing my screenshot and sharing the same details whatever available already in my screenshot. But still I didn't get any proof from them for which transaction/order it is charged. This is the big scam by ICICI bank. It is not my first experience, it is always the same for all my credit card related queries. They are having only email communication for credit card queries. If we ask some query, the answers will be very irrelevant from the bank executive. As It is asynchronous communication, 1 or 2 times Customer can follow-up, after that they will leave. This is the strategy followed by the ICICI bank. Please take necessary action against ICICI Bank. I have attached the redemption fee screenshot, my Order history page and support email screenshot here. Additional information : Support email reference Id - 000Y8aJ284WJJ5P3

IN**********3059 DP CHGS TILL AUG -22 ...
Deducted Amount ₹.826/-. I'm not done any transaction and not used something like demat account and all. Justify the reason and kindly revert my amount back procedure.

My name is Rampati Bai. I am writing this lettter to complain you about the poor service provided by icici staff. Many times i get sms alert and calls for kyc update with my saving account. 4-5 times i visit to icici bank dei branch for kyc update. but the staff did not pay attention to update my KYC. i requested them but they refused and misbehaved with me. they all were busy in gossips and doing breakfast. After 4-5 times visiting icici dei branch i haven't gotten any resolution. my saving account linked to my current account
I hereby request to please resolve my issue as soon as possible or else I have to stop using your service with an unsatisfactory note. I am not going to pay KCC loan interest unless the problem is resolved.I

I done my personal loan a/c no LPAAI[protected] pro-closure process on feb 17 2023 total principle amount with till that date interest charges total 355024/- rupees also but not closed my personal loan account still i m paying my emi

My account shows ₹ -1418 balance why is that?
Available balance shows ₹ 146.47 and total available balance is in negative.

I received a refund of ₹747 from the Grow app.
And now the balance shows ₹ -671.04

Please help on this matter and refund me the amount of money which is in negative....

Hi there,

It's more than 3 deductions happening in my account in the name of EBA NSE CHARGES.
9/mar/23-- 57.13
28/mar/23--46.45
29/mar/23--512

29/mar/23--15.10
3/Apr/23--766
3/Apr/23--21.47.