ICICI Bank Complaints & Reviews

I used my debit card for Fuel in Petroleum station. My money debited as stating "Surcharge MCC 5541" what is this strange behaviour?

On 18th April 2023, ICICI bank has deducted Rs.590.00 & Rs.457.69 mentioning as ECSRTNCHGS CHARGES from my saving bank account . I tried to call customer care of ICICI bank, but have not received any response .

No confirmation / transaction was done by me for above charges .

Bank deducted above charges without informing me

Hello I opened a savings bank account with icici bank on 15th April 2023. On their website it was advertised as instant account opening and no branch visits. I opened that account did the initial funding of 20000/- but my account is still not operational. I have written them emails about this but they give a very generic response. Their phone banking is also not working for past two days I have been trying to connect to a phone banking representative but their ivr menu is specially designed to frustrate account holders. My account no is[protected]

Account holders name: Harshit Aggarwal

I am user of Current Account No.[protected]
having card no [protected] after issue of this new card on expiry
of old card New grids are disabled. On recommended SMS I did not get any reply.I have tried many times on phone but automated customer care no It does not connect to concern person.

Please help to resolve the problem
Mirza Dental & General Sales
268/379, [censored]al Khera, Aishbagh, Lucknow 226004

On 14th of April 1180 was deducted from my account. I don't know why. I want my money back ASAP.

Dear Sir/Mam,

I need refund of my deduction 590 of ECSRTNCHG01_100423_SR[protected]. My account number is[protected] so please refund my payment otherwise I will take legal action against you.

Regards,
Vikram

My self shiv kumar goyal . i had purchased icici bajaj scooter bonds two on 29/01/1999 which will be getting matured on 29/06/2023. I have called more then 20 times to icici customer care and visited branch many times. None of them have any clear answer to render it . They give one contact no of mumbai branch which deals in bonds but they never pickup phone or response .

How shall i render it and what is its process. please help me out . High disappointed with bank services and response

[protected]@gmail.com is my email id
[protected] is my contact no

I am bond holder of ICICI BAJAJ SCOOTER BONDS. Bond holder no. 0025-968, Certificate No. 25969. Redemption Date - 29.06.2023

Vinod Kumar
Ph no. [protected]
Email id - [protected]@gmail.com

Kindly update the status and procedure for redemption

I am Priya Rathore and my account number is[protected], which is my salary account.
I have ICICI MakemyTrip Credit card. with card number: [protected]
I always pay my credit card bills on time and always have sufficient balance in account as well.
I have paid only 3 days late payment for my due of Rs 5860.43 on ICICI credit card.
They charge Late Payment Fee 750 + [protected]@18% 135.00 = 885 Rs.
I paid my bill on 12th April 2023, which was the third day.
(Refer screenshot attached), I am not sure why they charged me with the late payment fee even after paying within the timeline. I have raised this concern with the customer support to waive off the late feed but did not receive any resolution (complaint number- SR[protected].

I am looking forward for the resolution, requesting the team to waive off the extra charges.

Contact details: [protected]@gmail.com
+91-[protected]

Why deducted my payments i will take action refund my amount

Very worest behaviour and service from ICICI DIRECT deducted 826rs from my account on march 23, and later saying that it was yearly maintenance charges for trading account that too when i raised a complaint in customer complaint and later saying to refund it i need to close trading and demat account after selling my holdings from trading account. I have empty my protifolio within march 30 and now its 18 april from then onwards i am trying to close my trading account but it was having issue that i have holdings still to get clear i called customer support they are saying call me tomorrow and. Say the same from past 10days till now my money was not refunded and not closed my trading account and closed my previous complaint as comment like resolved… is it the correct way to treat the customer like this

Through out the year FY 22-23, Total 11times ICICI BANK deducted ECS Charge of 590 rupees. When I reach out to Customer care, I got to know this amount got deducted, as my account didn't have sufficient balance (not minimum balance) to send money to one of my mutual fund biller. I have few questions
1. Can bank charge any amount of money, as they wish for ECS? Is there any RBI rule for this
2. How can I get refund of my ECS deduction?

Cc: Dropping an email is the easiest way to divert this complaint out of the forum. I want my answer here

Am an icici bank customer. Today 17-apr-2022 ecsrtnchg charged 474 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com

I am Surya Kumari Gadi. 826.00 Rupees has been deducted from my account as DMC/[protected] DP CHGS TILL F
EB-23 DP charges on 03/04/2023. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected].

Dear sir,
I was taken loan from instamoney lenden club in lockdown but due to I was jobless in lockdown my ECS was bouncea from account therefore bank hit regular charges from account till date also O have given proof to the bank with payment screenshot but bank deduct my account balance from last few years but I have company against ICICI bank in RBI CRPC CMS portal bank was reversed my 5k more than amount but again bank deducted 1k and more amount from last 4 months so I have discussed with manewada ICICI branch Nagpur Prasanna Nande BM and ABM Vinay Moon was not ready to take my request also about charges reversal so I have complaint against ICICI bank about charges in RBI portal after denial from ICICI bank revert on mail also I have visited Itwari Nagpur branch to registered my charges reversal request as per guidance of customer care executive told me My homebranch is itwari so I have given complaint with itwari but BM yash Nadu was not ready to registered my request after discussion with customer care executive before him he was told me to submit letter to DBM Mr Dinesh Rode but he was not ready to take letter with loan closed NOC that time I don't have available NOC I have given example to him my account 14497/- ra reversed from Canada bank without loan closed NOC which was penalty hit on me from 2013 after closed loan also even HDFC bank also reversedy 7k charges in same issue but ICICI bank dbm nit ready to registered my charges reversal request so I have called to customers care executive team then he was taken letter on instructio of them but after 4 days he was not registered my request then I have visited kn the branch don't get any action on my letter so I have told him I will initiate complaint against him on mail about this and about misguiding me without loan closed NOC charges reversal letter can't take so I have registered complaint against him on mail
and write about him as fraud after visited next day in branch he was balckmailed me about my complaint he told me he will sent legal notice against me and initiate legal action against me so I have again write mail to senior management of ICICI bank but no one taken any action or get back any single call from them also but bank shared me account closure of relationship letter so I have visited branch against this illegal action and said BM this is illegal so vinay moon dbm of ICICI bank manewada branch taken sign me on that letter my new account will after closed existing one he was lying with me I have connect call with customer care executive TL Mr srinu bachala also after that I have given sign on this closure of relationship letter but on 23rd feb 2023 BM of manewada branch told me after I was visited in the branch he told me don't discussed with me you are not my customer your account has been closed and can't open new one but as per discussed with customer care team my account was active I have ask him to talk with them but he was rudely behaving with me misbehaving and told guard to remove me branch guard was coming in cabin also I was panik so I was call the police there is 2 officer coming that day in the branch and told me to registered complaint against him in police station so I have complaint against him after one month
Today 12th april morning Psi Mr Shyam Thakre visited at ICICI Bank Manewada branch to check video footage Mr Prasanna Nande trying to call me but I was on another call can't picked up his call PSI Mr shyam Thakre Check video footage of me and Prasanna Nande he was clearly told me you are not ICICI Bank customer I have closed your account but I was toldas per customer care information my account is still active please talk with him but he was not ready to hear me I have told you have taken my sign on closure of relationship letter misgudiing ne Mr vinay moon was agree that day when I was talk with him and srinu bachala TL saving account department Vinay moon was told lying with me my account will open after closed existing. It's clearly seems ICICI bank staff misguided me misrepresentation of fact and Prasanna Nande cross his limits he told me streight away in whole branch get out but I have again ask him to please talk with customer care executive but he was not ready to hear.

After that he told guard to remove me from the branch and guard was coming into the cabin PSI Mr shyam also ovserved this and he told me He is investigate and check video footage of ICICI Bank manewada branch I have told him guard was coming in cabin for removing me Mr prasanna Nande misbehaving me I have told Mr Shyam Thakre please investigate this issue transperently because I don't have trust on ICICI Bank senior management who still not taken this issue seriously and not taken any action against this type of staff Prasanna Nande, Vinay Moon and guard why Bank not removed this people from the Bank PSI Mr shyam Thakre told me he will give his answer till Monday I have ask to senior police team also for noticing this issue because I don't have trust on Bank staff, Prasanna Nande Nd senior management of ICICI Bank who still trying to save his employees and not taken any action on trying to remove me from the branch and misbehaving not a single call recived me from them so please senior police team please check all investigation step by step from your end which is under PSI Mr shyam Thakre which is going very slow Mr Shyam Thakre check Bank video footage why after 1.5 half month I have request to please senior police team interfere in this investigation for going smooth and transperent result. Still bank senior management team not answer me Or ICICI Bank customer care I have doubt on ICICI Bank investigation because of their previous record which know to all people about their very senior staff so please sir check from your end this investigation and give me justice. I have attached instamoney loan settlement screenshot also which also still not even closed but after crpc complaint they also given me surity for closed but only ICICI Bank service only currupt who do not given me any resolution given just frustration their employees misbehaving trying to remove me from the branch and legal notice blackmailing this is the reality of ICICI Bank only other banks like hdfc Bank and canara Bank and all banks excluding ICICI Bank are good on service but ICICI Bank system is very currupt.I am very frustrated no one investigate my issue transparently I have doubt on RBI closure letter also on this issue and consumer forum also not taken any action after I have complaint in mail portal and with customer care team also as per my friend ex ICICI Employee umesh dalal told me some branch people comments psycho on me before him when he was meet with him and bank guard was not ready to meet with BM today 15th April also on working hour also I was coming in branch to know reason to why Prasanna Nande called and disturbed me on 12th April when PSI was coming in the branch Mr Shyam Thakre I have still salary account holder of ICICI bank and still my account is active and I have proof against ICICI bank manewada branch employees who commented psycho on me please initiate action against ICICI Bank staff transperently and bank also why this type of staff and ex MD chanda kochar coming from ICICI bank also it's serious concerns for the other genuine clients also this type of behavior ICICI bank staff Prasanna Nande Vinay moon and employees who commented on me with many manewada branch customer
also I have discussed and I will not suggest any one about ICICI bank account whose staff trying to remove existing client from the branch and blackmailing about legal action after misguiding him also when I have visited branch and taken action against him they commented psycho on me.

Nilesh Jadhav
Plot No 76 Shivshakti Nagar Near NIT Garden Manewada Ring Road Nagpur:-440034
Mob No:-[protected], [protected]
ICICI BANK AC No:[protected]

Suspect Name:- Prasanna Nande
ICICI Bank Ltd
Balajipuram Manewada Nagpur branch
Contact No:-
[protected]

Regards,
Nilesh Jadhav

Upon checking the GST invoice as received on mail, I noticed a charge of ₹ 256 billed to my account in the name of Cash Txn charges.
However I have not withdrawn cash. There was no communication or intimation from the bank for the reason of deduction of these charges which seems to be unfair and unacceptable.

My Customer id is[protected]
Account holder name - Harsh Gupta
Charge detail - CashTxnChgs-Branch-Dec22+GST
Amount - ₹256.08

I hope this issue is resolved in this platform or will have to go through the RBI Ombudsman route

Dear Customer, your application[protected] for Amazon Pay ICICI Bank card is on hold for document verification. Please click on amzn.to/2SkK8s1 to upload revised documents.

Am keep on getting this msg even though am sharing a proper documentation.
Very pathetic Service ICICI and Amazon

Dear Sir.

My contact details are as follows:

Anuj Nigam
A684 Sarita Vihar
New Delhi 110076
Mobile # [protected] (Ajay Nigam my brother)

Since I am residing in Australia, my brother is looking after me all work in India.I am authosed you to
talk to him. My Australian # +[protected]mobile). I am ICICI account holder (NRE & NRO account
holder) of your New Friends Colony Branch, New Delhi) I have already submitted all relevant documents
including Bond Certificates, copy of my cheque, PAN no & Adhaar copy to your [protected]@icicibank.com.
Regards,

Anuj NIgam

Extract of my complaint below

Dear Sir,

I have purchased 2 bonds of Rs 4000/- each vide certificate no 10371 & 10372 on 05/10/1998 and the face
value is Rs 100000/- each (Total Rs 200000/-) in the name of Anuj Nigam & Mamta Nigam and the
Bondholder
No 4289-711. These bonds were due for maturity on 05/12/2022. I have visited ICICI bank in Connaught
Place (A Block) last month. They have directed me to to send the mail to ICICI bank
([protected]@icicibank.com). I have already sent 6 reminders and is still not answered. I believe bank has
collected the money from people and will not pay us back now. It is our hard earned money which is
going
in to the drain. Hopefully RBI & SEBI will look into this and will instruct to them to pay the money
immediately to all bondholders.

Anuj NIgam
[protected]

On Wed, 29 Mar 2023 08:22:41 +0530 Consumer Complaints wrote
Dear consumer,
We are sorry for the inconvenience being caused to you, Now your complaint is register with us through
the consumer complaints. Kindly share your contact details so our executive will reach out to you.

Thanks & Regards
Team Support

I am SANKET SHIVAJI CHAVAN. 751.00 Rupees has been deducted from my account as IN[protected] DP CHGS TILL FEB-23) DP charges on 04/04/2023.

I have opened this Demat account in Dec 2017 while opening salary account as suggested by executive and that executive also confirmed there is no any monthly or yearly charges for this. From that day never used my Demat account till now. There was no prior notice for given to me before doing this deduction

Now I am really concern about my money is safe or not in ICICI Bank. I need justice and my money back immediately. My Account Number is[protected].

Kindly look into this and do the needful ASAP.

Thanks

I have been charged a penalty amount of Rs 4817.83 instead of making payment of all EMI of 6 months and I have been informed by ICICI executive on call that I don't have to pay anymore EMI in nov and dec 22 but still it has been deducted from my account.
This is a fraud done by ICICI Bank employees and management
And even after reversal email received from customer service manager Priyanka collection department is calling me for penalty payment and their is a deduction of Rs 351 and Rs 24 on 30 mar and on 6 March 23 kindly ask them to refund unauthorised deducted amount and remove lien marked from my saving account.
And ask them not to send any penalty sms or calls as it's been reversed.