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ICICI Bank Complaints & Reviews

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Updated: Jul 14, 2026
Complaints 23787
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14308
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ICICI Bank reviews & complaints page 38

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R
Rajib Kumar Saha
from Bengaluru, Karnataka
Aug 16, 2018
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fraud / dispute transaction

Address: 560102

Hi All, I'm Rajib and I was charged 797.68 at 12.32. I recieved a msg at 12.32 on 16th August 2018, saying

"dear customer you have made a debit card purchase of inr. 777.40 on 16th August 2018, Info. Msi*digital riv."

When i went on google and typed msi digital riv, i was shocked to see so many complaints against icici digital riv.

When I raised the dispute with icici bank, I was suggested to...
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sumanmis
from Gola Gokarannath, Uttar Pradesh
Aug 2, 2018
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refund transaction failed amount...

Address: Lakhimpur Kheri, Uttar Pradesh, 262802

[protected]@irctc.co.in
11:17 am (3 minutes ago)
To me
Dear customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

Please contact your bankers for confirmation with the given details.
Transaction id: [protected]br...
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G
gowtham6ng
from Salem, Tamil Nadu
Jul 27, 2018
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online transaction failed

Address: 641044
Website: eazypay

I Have done Online Transaction Via Indian bank net banking on[protected] Eazypay Website through Payment Gate Way (Citrus Wallet) for Exam fee via (http://www.nios.ac.in), And Payment Was Successfully Debited but Transaction Failed (Transaction ID [protected]) and this Flowing Error Code (E008).

Merchant Name : SECRETARY NATI INST OPEN SCHOOLING NIOS
Transaction ID : [protected]

* I have communicated...
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N
nsharma78
Jul 24, 2018
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trying to activate inactive accounts for 7 days

I got an e-mail from icici bank that my accounts are active and i need to inactivate them, i tried to reply to that email and it says delivery failed, email id is [protected]@icicibank.com.
Reached to out online chat where someone dumb pasted the standard response that through net banking do this, through phone banking do this etc. Tried internet banking and it asks for that stupid grid numbers and obviously no one outside india...
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M
Mrrinal Dev
from Patna, Bihar
Jul 22, 2018
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amount balance difference

Address: Patna, Bihar, 800020
Website: icicibank.com

I have an icici demat saving account at kankarbagh branch patna. Today when i logged into icicibank.com it shows available balance is rs 8300.35 and total balance is rs 4758.35. I don't know why this strange thing happened with me. I have never get such types of shocked. I never ever owned or used any type of credit card in my entire life. I have also checked thrice the detailed statement of my account from january to july 2018 and everything...
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RachitNeha
from Vijayawada, Andhra Pradesh
Jun 30, 2018
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swipe machine

Dear icici team,

Inspite of repeated reminders/complaints regarding the swipe machine (Not functioning and replacement), there have been no progress.

Today suddenly my ca got debited with inr 17700 without my consent and without any prior or any intimation.

The person mr. Shekar (Icici bank employee) responded that you can stop using this machine and we will be initiating refund of previously...
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JAGAN MOHAN POLURU
from Hyderabad, Telangana
Jun 27, 2018
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transaction dispute by unauthorised person

Address: 500018

Icici bank is not giving security to the customer. The unauthorised person has been transacted the amount of rs. 23000 has been done through debit card payment and the same time. Im holding the card at my home infront of me. What is the security is giving by the icici bank to the customer. I am very much disappointed with the customer service which is providing by the icici bank. I would like to claim my money as well as libel suit of rs....
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K
Karunakar.rayala
from Ernakulam, Kerala
Jun 18, 2018
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gst invoice

Address: Hyderabad, Andhra Pradesh, 50072

Hi,

On june 15 2018, my account got debited twice with 472 rs.

I have already emailed about the issue to the customer support email address, but dint received any acknowledgement that they received and it will be resolved or something.

472+472=944 rupees is too much loss.
Please resolve it asap.

Thanks
Karunakar...
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A
adesh1912
from Delhi, Delhi
Jun 14, 2018
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regarding amount deposited to wrong account number.

Dear Sir,

In reference to the request letter attached provided to the bank branch on dated 7 June-2018, I request you to please look into the issue, It’s been more than 7 days & I have yet not received the amount in my bank account.

This is to inform you that one of my friend tried to deposit 4000/- Rupees to my account number[protected] but by mistake he has written the account number[protected] in the...
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M
ms2018
from Mumbai, Maharashtra
Jun 11, 2018
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regarding icici tax saving bond-012002-tsb-two

Address: Mumbai City, Maharashtra, 400708

Our tax saving bond (2 nos of rs.5000/- each, option ii) matured on 19.6.2005. Certificate no. 119835 & 119834.
Till date i have not received the maturity amount of rs.6660/- per bond. Kindly look into the matter and help get my maturity amount at the earliest. The deemed date of allotment was 19.2.2002 and the redeemption date was 19.6.2005.

Not able to upload certificate due to size limit. Plz share email for samebr...
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S
S sreedhar kumar
from Mumbai, Maharashtra
Jun 6, 2018
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icici safety bonds - march 2001

Address: 500029

Sir,
I have purchased safety bonds for rs 10, 000/- pl let me know the redemption process for the following bond holder nos.
In favour of siddhanthi sreedhar kumar and also pl note my change in address

1. Bondholder no.00909-40 certificate no.203026 for rs 5000/-
2. Bondholder no.00909-41 certificate no.203027 for rs 5000/-

Right now the bonds are with me. Pl advise

Regardsbr...
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shikha R1
from Mumbai, Maharashtra
May 27, 2018
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multi wallet card shows invalid

Address: Thiruvananthapuram, Kerala, 411057
Website: www.icicibank.com

Hi,
My multi wallet card is valid till 04/21 but it is declined for every transaction.
When i am checking with website it is showing invalid card status.
It has balance of more than 1500rs.
My phone number is not linked with multi wallet card.
Please look into the matter as soon as possible and activate my card.
Card number[protected]xx
Valid date-05/16 to 04/21
958978xxxxbr...
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Krishan Sharma Keshopura
from Jaipur, Rajasthan
May 26, 2018
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your grid card is disabled due to incorrect attempts please contact customer care/branch

Address: Jaipur, Rajasthan, 302012

I tried to transfer some money to other bank account through neft and in the end of the procedure it asked me to enter grid values, which i did correctly but for some stupid reason it was showing me this msg "your grid card authentication has been disabled, call our 24 hour customer care centre and ask to enable grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried...
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P
Pankaj Motwani
May 18, 2018
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stopped getting otp on my nri mobile (local provider)

I got here trying to look out for a solution for my issue, but i guess i am not the only one.
I stopped getting otp on my registered mobile (Foreign). It happened after demonetization. Now whatever option icici will or would provide, - have gone there and done that.
Now i strongly feel it is being done purposely.
Nri's can put money but outside india, can't do an operation which requires otp.
Doesn't matter you...
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susmita0788
from Mumbai, Maharashtra
May 14, 2018
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amount deducted from my account under pgmib

Address: Pune, Maharashtra

Hello
An amount of 2415/- has been deducted from my account of which i am unable to find any reason why is it done so following are the details of the transaction -

Amount -2415/-
Date of transaction - 2/05/2018
The detailed statement shows - bil/[protected]/pgmib/[protected]_ wwwr
Name of the account holder - susmita ghosh

Please refund the amount or explain the reason of deducting...
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Akhilesh1231122323
from Lucknow, Uttar Pradesh
May 11, 2018
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rs.825.99 rupees has been deducted from my account

Address: New Delhi, Delhi, 110048

I am AKHILESH SINGH. Rs.825.99 Rupees has been deducted from my account as (IN[protected] DP CHGS TILL MAR-18) DP charges on 11/05/2018. I have never activated and not used my Demat account till now also I have go in demat section there no detail showing about it, How you can deduct money and activate any services without verification?

And what mean of POSDEC CHG, you have deducted approx Rs.120 for it? See attached image...
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Neetin1828
from Pune, Maharashtra
May 10, 2018
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icici bank posdec chg - 29.50 rs deducted more than 30 times!!

Address: Pune, Maharashtra, 422100

My name is neetin.

Icici bank had cut money from my account against failure of transation without informing me by sms or email.
I am old cusomer of icici bank and using salary account, credit care, debit card, and net banking from year 2010, i am very surprise after seeing the deduction against the fail transation.
Money was cut without informing me.
Please find the attach image for deduction.
If...
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rmehra4433
May 8, 2018
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fraudulent transactions was done from debit card

Address: New Delhi, Delhi, 110092
Website: www.icicibank.com

Dear team

I would like to inform you that two fraudulent transactions was done from my icici saving bank account (01xxxx5682) on 1st march 18 at time 21:43 hrs.

I was really shocked when i got sms from bank for successful transactions because somebody used my card without my knowledge and withdrawal amount of inr 10000/- twice from my account. On the same day/ time, i was in my office (Yatra online pvt ltd) gurgaon...
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Kalpesh 007
from Mumbai, Maharashtra
May 1, 2018
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account on credit freeze

Address: 400069
Website: ICICI

A/c no.05440*71229
In feb 2018, icici agent visited my office to open up my salary account (And also to complete his monthly target of selling icici products to customer).
On 23rd april 2018, i have received the letter from icici stating that, document submitted by you are incomplete or discrepant.
So on 26th april, i have visited my home branch, customer care executive over there thought, it would be the case of kyc...
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jagriti sood
from Gurgaon, Haryana
Apr 25, 2018
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I got a mail ([email protected]) for confirmation

Address: Gurgaon, Haryana, 122001

App. Reference no : [protected]
I have applied for the credit card in month of april. I got a mail ([protected]@icicibank.com) for confirmation to further process my credit card application. But i'm unable to send mail. Please help me out from this suitation how can i revert back or tell me mail id in which i revert back my confirnation.

I have called customer support several times. On that i have to wait for their...
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