I have registerd a fraud transaction report to ICICI, Cyber crime and police station on 18th March 2023 OF AMOUNT 1409730/-. ICICI had recovered the amount on 18th Mar and credited to my account on the same day as lien balance and the customer care personnel has informed me that the amount will be given to your main balace once we will complete the dispute investigation which will take 45 days . I kept on following up with the dispute team and ICICI bank . On 2 nd May 2023, the amount was again debited from my account by ICICI, when I enquired the same to Customer care they said it is the procedure and investigation i still in process you will get the amount by next week. I kept on following up with them everyday . Today, i.e; 8th May, when i contacted again to customer care they informed be that the investigation was in bank favor and you will not get the money. I asked them why i was not informed to which they did not reply also when asked what happen to the recovered money they said that bank has kept that money also on hold. I just want to know why ICICI is not returning my money when they have received the same from the scammer . ICICI itself is a big scammer bank who does the fraud and take the money from innocent people in the name of investigation
Jul 25, 2023
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2023
ICICI Bank Customer Care's response Dear shashibala maurya, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t385) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Regards,
ICICI Bank Customer Service Team