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ICICI Bank Complaints & Reviews

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Updated: Jul 14, 2026
Complaints 23787
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14308
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ICICI Bank reviews & complaints page 41

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T
The_Tafreebaaz
from Noida, Uttar Pradesh
Nov 8, 2017
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fraud and unauthorized transaction happen to my bank account

Address: New Delhi, Delhi, 110076

Respected sir/ma'am,
I am deepak kumar currently residing at sarita vihar new delhi. I have icici bank account in l-12, kalkaji, new delhi-110019.
On saturday morning 22/july/2017 i received a mail from icici bank stating that,
A purchased of inr 14, 200/- has been made using my debit card details linked to icici bank account on 24thjuly 2017. Info: vn/m/s qwikcil/[protected]/1. This unauthorized transaction happened...
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RamyaChella
from Chennai, Tamil Nadu
Nov 6, 2017
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refund status for my credit card

Iam ramyadevi from chennai. I have ordered an travel bag worth rs.2599 in flipkart, through my credit card with the following number "but due to non-availability of stock the order got cancelled and they sent a message as"we will refund your money to your account on nov-01-2017". I want to know whether the amount has been refunded or not.
Kindly update me the status and do the needful....
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Pandarinathan Santhoshkumar
Nov 3, 2017
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grid authentication disabled

Address: 620020

I tried to transfer some money to other bank account through neft and in the end of the procedure it asked me to enter grid values, which i did correctly but for some stupid reason it was showing me this msg "your grid card authentication has been disabled, call our 24 hour customer care centre and ask to enable grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried...
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B
boobalaninfo
from Chennai, Tamil Nadu
Oct 21, 2017
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deducting amount of rs.23.60 for each transaction

Address: 631002

Icici bank certainly started deducting additional amount of rs.23.60 for each atm transaction without any prior email/sms notifications. It's happened twice in my case. (20/10/17, 21/10/17);

When i make a call to customer care, they were telling me that i was exceeding the 3 atm transactions in a month. But they were not intimating such a message through email/sms before as like citi or sbi banks.

So i request...
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BABITA GHOSH
from Sidhi, Madhya Pradesh
Oct 18, 2017
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request for refund ecsrtnchgs1

Address: Jabalpur, Madhya Pradesh, 482001

Hi sir,
I am in madhya pradesh my emi payment which was successfully paid emi on10th october 2017.. I do not understand why icici bank has deducted 350rs from my icici account on 17th october morning. This is unfair practice to deduct amount from customers account. It would be appreciable if you could look into the problem and refund my amount. Looking forward to hear from you. Please find the attached photo copy for reference.br...
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V
Varatharaj p
from Chennai, Tamil Nadu
Oct 18, 2017
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ecsrtnchg charges hit on my account

Address: Chennai, Tamil Nadu, 600016

Hi sir/madam

Am a icici bank customer. Yesterday 17-10-17 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you...
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S
Srinivasrevenkar
Oct 16, 2017
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surcharge mcc 5541 on debit card

Dear icici team,
My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump? Request you to check and revert below transactions.

Even after writing multiple emails to [protected]@icici.com, i don't see any response.br...
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A
Aditya_Anand101
from Pune, Maharashtra
Oct 12, 2017
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unable to convert to emi

Address: Pune, Maharashtra, 411057

Dear sir/mam,

Please help me out. I purchased new vivo y69 phone on 9th of october worth 14990... I want it to convert the amount to emi but i am unable to convert in my credit card option. Even i tried emi on call but i did not got any call from your side. I am already tensed from last three days. I do not know why these icici peoples are not responding, even i tried through phone banking but i am not able to do so please...
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foreveryoung
from Mumbai, Maharashtra
Sep 28, 2017
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debit card fees charged twice

Hi

My old debit card was going to expire in september 2017 and it was broken also, so i decided to block that card before it expires.

I applied for a new unifare debit card and a debit transaction of rs 299.00 + 26.91 + 26.91 with title 'unifare mmrc platinum jfee' took place, which as the name suggests is the joining fees of the card. This fee is okay with me.

The issue is that after 11 days from...
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S
shankar174
Sep 20, 2017
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fraud transaction at icici bank

Address: 411006

Two "fraud transaction" occurred on my icici saving bank account on 12th september 2017 for 10k and 9k respectively (Without any otp being sent to my registered mobile number)
To complaint for the same i reached out to icici customer care (Request number sr[protected]
After series of complaints, follow-ups and frustration i got absolute "zero" help from the bank (Please note : this is my salary account)
Instead of helping,...
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S
shaileen_kumar
from Mumbai, Maharashtra
Sep 17, 2017
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charges on insufficient funds maintained while cheque releasing

Address: 400706

I have submitted a cheque to sbi branch a monthly back of amount 11.8k however i was under impression that they have already debited it but on last saturday (16th sep 2017) i directly received a sms stating my cheque has returned to due to insufficient funds and when i checked my account they have debit rs 413 from account as charges against insufficient funds. I also had conversation with representative in the nearest bank and they are also...
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Sumitpatel21
from Surat, Gujarat
Sep 13, 2017
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not able to apply ipo through icici internet banking

Address: Ahmedabad, Gujarat, 382481

While apply for ipo through icici internet banking it shows error that "this feature is currently under maintenance. Request you to visit the nearest asba enabled branch to submit your application. Apologies for the inconvenience caused".

I checked by using other browser but same error occured.

Also i had applied for ipo before but never seen this error before.

As talk with icici customer care...
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A
ankurt74
from Kota, Rajasthan
Sep 12, 2017
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complain about hp petrol pump not using icici swipe machine

Address: 324006
Website: ICICI .com

Complain about hp petrol pump not using icici swipe machine.
I have gone to hp petrol pump & fill a pump but owner is swipe a card to other machine.

Why customer bear a extra pay. Because icici bank machine swipe a card no extra charges. But other machine swipe a card extra charge is paying by customer.

Pls take a action& instruct to your collaboration with hp using a icici bank swipe machine....
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suyog m
from Mysore, Karnataka
Sep 5, 2017
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opening reimbursement account

Hi,

I am have salary account in your bank for my ex-company, now i would like to use same account for my current organisation for salary and would like to create new reimbursement account (Because my new company needs a reimbursement account to credit my reimbursements) to my salary account.

Could you please help me to create this account.

My email id: [protected]@gmail.com...
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Saurabh117
from Gurgaon, Haryana
Aug 21, 2017
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delay regarding activation of salary account

Address: New Delhi, Delhi

I had applied for icici bank salary account through bank representative (Naveen kumar, relationship officer, east of kailash, new delhi) on thursday, august 10th but the account has not been activated till yet-

Branch location - nehru place, new delhi

Account number[protected]

Company name - axiom global technologies

Please have a look into this matter...
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Satyanarayana Yogachar Satyagy
from Mumbai, Maharashtra
Aug 16, 2017
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icici credit card 5176537028693008 wrongly showing opened

Address: Bangalore, Karnataka

Hello sir

My name is satyanarayana g y and was holding icici credit cards long back.
I have done settlement with the icici bank during 2007 and last payment made on[protected].

Attached is the settlement letter and other details for your reference. Irrespective of explaining icici bank many times that, i did settlement and there is no balance they are raising issues, torchering me, also reported in cibil.br...
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Geetika Veerwani
from Rajkot, Gujarat
Aug 16, 2017
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nfs cash wdl fraud

Address: New Delhi, Delhi

Hello,
5 nsf csh wdl of 50k (4 of amount 10, 023.60 nd last one of 9, 023.60) happened from my icici salary account, which is in kalkaji branch, new delhi.
Account number[protected]
I had my debit card safe with me when i got these transaction messages and it's not even been a month since i opened this account.
It's a clear online fraud and i feel it is solely bank's responsibility.
Any suggestions...
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V
V Das
from Kolkata, West Bengal
Aug 12, 2017
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icici safety bonds february 2000

Address: Mumbai City, Maharashtra

I have 2 no. Icici safety bonds, which were purchased in 2000. Details are as follows:
Option ii
Face value per bond rs. 7025/-
Issue price per bond rs. 5000/-
Deemed dt of allotment 24.03.2000
Redemption date 24.06.2003
Names of bond holders vishwajit das & elina das
Distinctive nos.[protected]
Kindly help me in encashment of above bonds.
Email id: [protected]@gmail.com...
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F
Funti
Jul 13, 2017
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Redemption of money multiplier bond 0399 mmb

I have submitted my original 2 certificate of money multiplier bond 0399 mmb to 3i infotech, vashi, navi mumbai duly signed with cancelled cheque, pan, aadhar card on 26.4.2017.

Bond holder no. 5407-473
Yash ajaybhai desai
Ajay manubhai desai

They confirmed by e mail on may22, 2017 with reply that it takes 20 to 22 days for proceed.

But till today we have not received payment nor...
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Kashif Baksh
from Mumbai, Maharashtra
Jul 6, 2017
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Online Purchase Not converted to EMI

Address: 400614
Website: icicibank.com

Hi,

I possess ICICI Credit Card and I am using it from last two years. Whenever I selected EMI option while purchasing it was converted to EMI I never did it manually.

But for the last Purchase of Mobile I made from Amazon with Order #[protected] on 18 May 2017 for Rs 13999. I had selected EMI option for 6 months with a monthly EMI of RS 2422/. In the month of June, My minimum Due Amount was 4720 . And...
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