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ICICI Bank Complaints & Reviews

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Updated: Apr 11, 2026
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ICICI Bank reviews & complaints page 41

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S
Shameez313
from Thiruvananthapuram, Kerala
Apr 15, 2023
Jun 21, 2023
This thread was updated on Jun 21, 2023
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Address: Thiruvananthapuram

Dear Customer, your application[protected] for Amazon Pay ICICI Bank card is on hold for document verification. Please click on amzn.to/2SkK8s1 to upload revised documents.

Am keep on getting this msg even though am sharing a proper documentation.
Very pathetic Service ICICI and Amazon
ICICI Bank customer support has been notified about the posted complaint.
Dear Shameez, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rok5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    from Delhi, Delhi
    Apr 15, 2023
    Jun 21, 2023
    This thread was updated on Jun 21, 2023
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    Resolved

    Address: Mumbai

    Dear Sir.

    My contact details are as follows:

    Anuj Nigam
    A684 Sarita Vihar
    New Delhi 110076
    Mobile # [protected] (Ajay Nigam my brother)

    Since I am residing in Australia, my brother is looking after me all work in India.I am authosed you to
    talk to him. My Australian # +[protected]mobile). I am ICICI account holder (NRE & NRO account
    holder) of your New Friends Colony Branch, New Delhi) I have already submitted all relevant documents
    including Bond Certificates, copy of my cheque, PAN no & Adhaar copy to your [protected]@icicibank.com.
    Regards,

    Anuj NIgam

    Extract of my complaint below

    Dear Sir,

    I have purchased 2 bonds of Rs 4000/- each vide certificate no 10371 & 10372 on 05/10/1998 and the face
    value is Rs 100000/- each (Total Rs 200000/-) in the name of Anuj Nigam & Mamta Nigam and the
    Bondholder
    No 4289-711. These bonds were due for maturity on 05/12/2022. I have visited ICICI bank in Connaught
    Place (A Block) last month. They have directed me to to send the mail to ICICI bank
    ([protected]@icicibank.com). I have already sent 6 reminders and is still not answered. I believe bank has
    collected the money from people and will not pay us back now. It is our hard earned money which is
    going
    in to the drain. Hopefully RBI & SEBI will look into this and will instruct to them to pay the money
    immediately to all bondholders.

    Anuj NIgam
    [protected]

    On Wed, 29 Mar 2023 08:22:41 +0530 Consumer Complaints wrote
    Dear consumer,
    We are sorry for the inconvenience being caused to you, Now your complaint is register with us through
    the consumer complaints. Kindly share your contact details so our executive will reach out to you.

    Thanks & Regards
    Team Support
    Jul 23, 2023
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 21, 2023
    ICICI Bank Customer Care's response
    Dear Anuj, we are at your service. We have made a note of your contact details. Our official will get in touch with you at the earliest to help resolve your concern.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sanket_Chavan
      Apr 13, 2023
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      Address: Pune, Maharashtra

      I am SANKET SHIVAJI CHAVAN. 751.00 Rupees has been deducted from my account as IN[protected] DP CHGS TILL FEB-23) DP charges on 04/04/2023.

      I have opened this Demat account in Dec 2017 while opening salary account as suggested by executive and that executive also confirmed there is no any monthly or yearly charges for this. From that day never used my Demat account till now. There was no prior notice for given to me before doing this deduction

      Now I am really concern about my money is safe or not in ICICI Bank. I need justice and my money back immediately. My Account Number is[protected].

      Kindly look into this and do the needful ASAP.

      Thanks
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rky6) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        prince777
        from Lucknow, Uttar Pradesh
        Apr 13, 2023
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        Address: Icici bank bandra mumbai

        I have been charged a penalty amount of Rs 4817.83 instead of making payment of all EMI of 6 months and I have been informed by ICICI executive on call that I don't have to pay anymore EMI in nov and dec 22 but still it has been deducted from my account.
        This is a fraud done by ICICI Bank employees and management
        And even after reversal email received from customer service manager Priyanka collection department is calling me for penalty payment and their is a deduction of Rs 351 and Rs 24 on 30 mar and on 6 March 23 kindly ask them to refund unauthorised deducted amount and remove lien marked from my saving account.
        And ask them not to send any penalty sms or calls as it's been reversed.
        ICICI Bank customer support has been notified about the posted complaint.
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          R
          Ranjit Bala
          from Bhubaneswar, Odisha
          Apr 13, 2023
          Jun 21, 2023
          This thread was updated on Jun 21, 2023
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          I have an ICICI BAJAJ Scooter Bond.
          Bond Holder no[protected] and Certificate no 78886.

          Issue date 15th Feb 2000 and Redemption date 15th July 2026.

          I am not getting any information about how to redeem my bond. No information is available with anyone.

          Kindly take steps to guide me the procedure to redeem the bond.

          Ranjit Kishore Bal
          Ph :[protected]/ [protected]
          mishra.[protected]@gmail.com
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Ranjit, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0vr6f) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Bibhupriya Acharya
            from Delhi, Delhi
            Apr 13, 2023
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            Hi- I am an ex employee. Need some details about my PF record such as ICICI PF trustee details.

            What is the email id to contact?
            ICICI Bank customer support has been notified about the posted complaint.
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              B
              Bibhupriya Acharya
              from Delhi, Delhi
              Apr 13, 2023
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              Hi
              I was an ICICI Bank employee from Sep1999- June-2001. Emp id- 11200.
              I need a copy of the EPS/ EPF details that was deducted at ICICI Bank - essentially the ICICI PF details- PF name - account etc.

              I need this on urgent basis please but not sure who to contact.
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Anura Sawant
                Apr 13, 2023
                Jun 21, 2023
                This thread was updated on Jun 21, 2023
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                Address: Karwar karnaka

                Hello
                From my icici account 1640rs had been deducted as NACH_RTN charges and every month without any justification ..I don't have any loan also ... I hope you resolve this issue
                Thank you
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Anura Sawant, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0vrx0) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Pankaj Dhumal 1
                  from Phaltan, Maharashtra
                  Apr 12, 2023
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                  Address: ICICI SUS pashan road branch

                  I have paid my credit card bill through icici mobile app and also i got successful transaction message bit still bill showing on my credit card. And money debited from my account.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Pankaj Dhumal 1,

                  We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rf2i) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Khiladi meena
                    from Tonk, Rajasthan
                    Apr 11, 2023
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                    Address: th. Newai Dis. Tonk Rajasthan

                    Money is continuously being deducted from my account. Customer care is also not supporting. Even after calling, they are saying that you have taken a lone. still I did not take any lone.
                    There is not help from customer care also. Please kindly help me.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,
                    We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rf2f) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Satyendra kumar bharti
                      Apr 11, 2023
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                      NACH_AD_RTN_C HRG~IPRUMF~06M AR23~b00cde0~A

                      I am charged for mutual fund investment.

                      Message. NACH_AD_RTN_C
                      HRG~IPRUMF~06M
                      AR23~b00cde0~A

                      This is really disappointed with @icici bank behavior.

                      [protected]@gmail.com...
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                      M
                      Meenandika
                      from Delhi, Delhi
                      Apr 11, 2023
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                      Address: Thane.

                      I have never given the instructions for auto debit for the payment of my credit card bills.

                      This is fraud this has taken in my account.
                      Icici credit card people stolen amount Rs.12000/- around from my saving account without my knowledge and permission.

                      When asked for the refud they refused
                      to return my money of auto debit charges alongwith tax which they have wrongly imposed on my credit card bill.

                      I wish to file the fraud and cheating compliant against icici and I want my hard earing money return.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Meenandika,

                      We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0reyc) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Prabhu Narayanan K G
                        Apr 11, 2023
                        Jun 22, 2023
                        This thread was updated on Jun 22, 2023
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                        Surcharge mcc 5541 on debit card for Salary Savings Account

                        Dear icici team,
                        My icici salary savings account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money.

                        Request you to check and revert below transactions.

                        Transaction Date: 11/04/2023
                        Transaction Remarks: Surcharge Dt:07/04/23 MCC 5541
                        Amount: 9.44...
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                        D
                        diff_2013
                        from Pune, Maharashtra
                        Apr 10, 2023
                        Jun 21, 2023
                        This thread was updated on Jun 21, 2023
                        Resolved
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                        Resolved

                        I wanted ICICI bank credit card, so I went to online bank's application portal and applied by providing all correct info about myself. My aadhar verification happened and the next screen said the card will be disbursed in 15 - 20 minutes after video KYC.

                        I was given choices of cards to choose from. Coral and Platinum were lifetime free cards. So I choose coral.

                        Video KYC happened and I was told that card will be disbursed in 5 to 7 days.
                        After this a series of phonecalls came from icici bank. They wanted re-kyc and one by one wanted more and more documentation and further procesess.
                        They said send form 16, then last 3 months bank statement then pan card then wanted me to send and SMS to some number then receive OTP and share it with someone.

                        Also they told me that Coral is not free, it comes with 500 Rs entry fee and 500 rs annual charges. This is contradictory to what the options page showed.

                        ICICI bank credit card department are cheaters.
                        Please cancel my application. I will get the card from other service providers. We don't want your card even if you now offer it for free. Cheater no one.
                        Jul 22, 2023
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 21, 2023
                        ICICI Bank Customer Care's response
                        Dear diff_2013, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rok9) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          AyushiBijlani
                          from Mumbai, Maharashtra
                          Apr 10, 2023
                          Jun 22, 2023
                          This thread was updated on Jun 22, 2023
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                          Address: Mumbai

                          On 25th March, 2023, a transaction was done from my ICICI NRO account. The transaction successfully debited money from my account but was rejected at the merchant's end (merchant - paytm-agoda), stating that the payment was done using a Mastercard. Due to the ongoing issue with Mastercard, the payment was straightaway declined but ICICI has been confirming that the payment was done successfully.
                          Despite submitting proofs of debit from my account, confirmation from the merchant stating that payment was declined at their end, ICICI has still not credited back the amount to my account.
                          Agoda, a travel booking website, operating globally, has provided written confirmation via email that payment was declined and my hotel booking also was cancelled.
                          Money has been debited but I have not got the benefits of the service expected to be availed. Also bank has not been responding to any of my mails nor providing a proper response over the customer care calls.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear AyushiBijlani, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0vryo) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            vishalbag27
                            from Vasai, Maharashtra
                            Apr 10, 2023
                            Jun 21, 2023
                            This thread was updated on Jun 21, 2023
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                            Money multiplier bonds MMB-0599-THREE

                            I am holder of ICICI BANK'S Bond,
                            MY Bonds are due for redemption on 16th April 2023.
                            the isin number provided by the RTA (3i infotech) is not valid or inactive.

                            due to which my Dematerialisation process was rejected, After many mails to ICICI or the RTA (3i infotech) no response is received from them.

                            Even the contact number provided for the 3i Infotech on the cdsl website is not working, i am...
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                            R
                            Apr 10, 2023
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                            Address: Bangalore

                            Applied to a fresh FasTag for my new car through icicibank online banking but it is being a month that it has not been received. After almost 25 days of the application, as there was no updates sent to me, i called up the customer service and they mentioned that the uploaded ID proof is not matching (not sure why the details from the same Addhar card attached to the ICICI Bank account and new FasTag account are not matching).
                            As suggested by them, created a new HelpDesk ticket also with a new uploaded copy of the ID proof but the same is still in progress since more than 12 days today and no updates made.
                            When contacting the customer service, they dont have any update on this HeldDesk Ticket.
                            Sorry but never expected this kind of service from ICICI end ever.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Rajesh,

                            We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rcsx) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              yashu@777
                              from Saharanpur, Uttar Pradesh
                              Apr 10, 2023
                              Jun 21, 2023
                              This thread was updated on Jun 21, 2023
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                              Resolved

                              My education loan is not getting sanctioned

                              Address: Lane No-7C, Samrat Vikram Colony, Saharanpur, U.P., 247001

                              On 20th March, 2023, I have applied for secured education loan of 46 lakh rupees by calling ICICI customer care number and a loan manager called Kriti assigned to me. At that time she told me that it will take atmost 10 days for sanctioning the loan. However, today is 10th April and my loan has not sanctioned. On 1st April PD of my father's shop had taken place till then everything was fine and Kriti told me that by 3rd April I will definitely...
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                              V.V.Sasanka reddy
                              Apr 9, 2023
                              Resolved
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                              Resolved

                              Amazon pay ICICI credit card reward points are on hold

                              Hi Concerned Team,

                              I did some shopping for my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5%, 2%, 1% discount on whatever spending on amazon and online as a member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 14000 reward points are on hold for being...
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                              H
                              Hk Manu
                              Apr 9, 2023
                              Resolved
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                              Resolved

                              Address: B. BASAVARAJU C/OV.DHARSHAN KUMAR U/G B. VIJAYAKUMAR, DOOR NO. 1511, 5TH CROSS,IRWIN ROAD, LASHKAR MOHALLA, MYSURU-570001. KARNATAKA.

                              Sri B. Basavaraju purchased Ashirwad Deep Discount Bond for his Grand Son name V. Dharshan Kumar (Minor){ his son B. Vijayakumar as natural guardian} on[protected] for a sum of 5, 200/- one bond of Rs. 2, 00, 000/-The redemption on[protected].
                              PARTICULARS OF BOND CERTIFIATE.
                              1. Name of theBond holder- V.DHARSHAN KUMAR U/G B VIJAY KUMAR
                              2. Bondholder No. 1296-139
                              3. Certificate No. 328969
                              4. No of Bonds One
                              5. Distinctive No.[protected]
                              Given at Mumbai this on 15TH DAY OF JULY 1996.
                              i herewith request your office to Redeem the above bond and send the necessary forms to my address as early as possible.
                              Please help me in this regard, further I request your office for convenient to produce original Bond and documents to submit the same your ICICI BANK KALIDASA ROAD BRANCH, MYSURU, -570002, KARNATAKA..
                              MY POSTAL ADDRESS IS
                              B. BASAVARAJU C/OV.DHARSHAN KUMAR
                              U/G B. VIJAYAKUMAR, DOOR NO. 1511,
                              5TH CROSS, IRWIN ROAD, LASHKAR MOHALLA,
                              MYSURU-570001. KARNATAKA.
                              DATED[protected]
                              May 16, 2023
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2023
                              ICICI Bank Customer Care's response
                              Dear Mr.B. Basavaraju,

                              We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0rctb) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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