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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

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14309

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9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 35

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I have icici banks salaried account, yesterday i was doing some online transaction that time application gave me the error,
1) while doing you transaction it gives " transat is not permitted to this cardholder.
2) while doing transaction using beneficiary account details it gives beneficiary's account is blocked/frozen.
3) also i have tried to withdraw the money from atm thier also it gives me error.
4) at petrol...

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Icici bank is charging with annual charges and dp charges.

I closed my demat account but still they are charging me and i already raised this before also.

I went to icici direct and i closed it but still they are charging me.

And for the annual maintenance, they never communicated in any manner that they gonna charge it, without any prior notice they charged me with these fees...

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Address: New Delhi, Delhi, 110087

Hi,

I am unable to do online transactions using my ICICI debit card.
I am gettting unnecessary messages at the ned of transaction and it is getting failed as well.

Message is -
For security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of icorrect details.

Please fix this issue
How can this issue be resolved.I tried...

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Address: Sector 15, Gurgaon, Haryana, 1222002

I own a salary account in icici bank and today i transferred 2800 rs in my account. When i checked the account it shows the amount there. When i tried to transfer the funds to some other bank or tried to make any payment online i am not able to do that as it shows i don't have sufficient funds and display my account balance as ₹ -14, 415.84. This is insane and i am worried if this is a fraud or what. Please help me with this asap.
br...

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Name : shubham
Contact :[protected]

I got call from icici bank for another credit card. They told me 500 joining fee and i agreed. Now they diducted ₹3000 from my credit card without any prior notification however that new credit card limit is linked to previous card so no use of that card. They did not told me anything only want to sell their credit card....

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Address: Udupi, Karnataka, 576104

When i checked transaction details today, i could see an amount of 29.50 has been deducted 2 times from my account under a term posdec chg which i had to google to know what that means. This took place on july 23rd 2019. For every transaction i get message notification. However for this amount alone i haven't received a notification. Why is purely a fraudster play by icici bank. Please look into the issue as soon as possible and refund the...

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Address: Paras Tierea sector 137, Gautam Buddh Nagar, Uttar Pradesh, 201305

I have an icici credit card which is ending 5001. I pay regular my bills.
I have linked this card with my mobile app and phone number.
I never applied another card still i have paid another card's payment which is ending by 2169.
I have found this duplicacy/fraud only on the statement.
As i have never deeply go through the statement. Whoever else go through the statement.
I always login my app see the bill...

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Address: New Delhi, Delhi, 110059

02/07/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 413.00
02/07/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 645.10
29/06/2019 rwdfee/[protected]/150519+gst dr. 16.13
29/06/2019 [protected]:int. Pd:[protected] to 28-06- cr. 16.00
28/06/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 239.90

Why my amount was deducted under this following statements. Why i am getting all charges from my...

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Address: bangur nagar goregaon west, Mumbai City, Maharashtra

MAB charge deducted every month in spite of maintaining more than 10K in my ICICI bank account at Bangur Nagar goregaon West branch. Only for 6 days in last 6 months my account balance is below 10K otherwise it is mostly in range of 25K -40K every day. In spite of this every motnth MAB charges are deducted from my account since JANUARY 2019.in spite of maintianing much more amount...

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Hi,
I am trying to transfer funds in my Union Bank Education Loan account.
I am getting an error that: Unable to process because beneficiary account is frozen/blocked.
I called up ICICI customer care, the executive told me to check with Union bank. I called Union Bank’s manager, he sent me a screenshot that showed that the account is not frozen.
I dropped several mails to ICICI, I got a reply that was nowhere...

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Address: Kuriappilly House, Elenthikkara P O, Ernakulam, Kerala, Ernakulam, Kerala

On June 12th 2019, balance in my fastag account was Rs. 5. Since I have to travel on June 15th, I decided to transfer an amount of Rs. 200. When I visited the ICICI fastag website ( https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx?ReturnUrl=%2fCUSTLOGIN%...⇄ ), they mentioned that the easiest way to recharge fastag account is via UPI payment. So,...

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Address: Tiruchirappalli, Tamil Nadu, 620019

Hi name is asan abbas. I got messagestating that your amount deducted from my saving account.{txn of inr 130.00 done on acct xx491 on 28-may-19. Info: vin*google g. Avbl bal:inr..}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back. And i want appropriate action against this issue and since i am sure i have not subscribed to any services....

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Address: 411046

I have been trying to do a transaction using cib app as well as website. Since 8:30 pm i have been trying but in vain.

But since otp is not being received by any mode i am not able to transfer funds.

It's really urgent and i don't know what alternate way i can have to transfer the amount

Kindly please revert on [protected], aashutosh. [protected]@gmail.com as soon as possible....

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Address: Karnal, Haryana

Whenever I try to login to icici mobile banking app it is showing you are blocked for multiple invalid grid card validation attempts since I have entered the correct details everytime i have tried to login after reinstalling app but the same issue of invalid grid aunthetication occured I have mailed @icici customer support but no response is there from 1 month and icici customer support is useless they are unable to resolve it and the same...

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I made an imps transfer from my icici bank account to pnb bank account. Amount got debited immediately however, same was not credited to the destination bank.
I made a call to icici customer care and they asked me to wait for 2 business days. They denied to cancel the transaction and raise a dispute as well.

Imps is an instant money transfer option and the reversal shouldn't take 2 business days.

My issue...

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Address: No 64, 5th cross, Levelle road, Bangalore, 560001

Details of payment : exam fees transaction
Payment to icici - eazypay
Pay for mba-fm (349) to annamalai university dde.
Fees payment done by boi debit card. (5060/- rs.)
Transaction id : [protected]
Reference number -
Date : 12/10/2018

Sir, my issue is regarding to failure of payment. Last week (Date - 16 april 2019 ; time - 11:56 pm) my account balance is deducted while making...

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Address: 710/I RAMJANKIPURAM COLONY, SARANDHRA NAGAR HANSARI JHANSI, Jhansi, Uttar Pradesh, 284135

I have taken a home loan from icici bank and i have asked them for the tenure of 20 years but they have sanctioned only 15 years and i can't afford the higher emi so i have requested them to pls change my tenure and the manager narendra layal have mail to head office but no response and their sales advisor asked me to pay the 1 emi and then the tenure will be changed but nothing happened and i have paid 4 emi till now but nobody is listening...

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I am the a/c holder of icici bank from last 1 year,
Now they have charged rs. 706.82 under this category dcardfee0596apr19-mar20+gst
On 26 april 2019.
I am not aware what type of charges are these.
They says there is no charges of this and deduct my money.
Kindly refund my money back to my account.

Who has given right to icici bank to deduct the money without informing us....

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Address: 605010

Hi,

Today, i got money debited message from icici bank. First deducted rs.1 then deducted rs.320 and again deducted rs.320. I check the transaction to online.
The amount got debited from vin* google without my knowledge. I didn't subscribe any google services. I want to know, what is vin* google and how amount is debited without my knowledge. And then i want refund for this deducted amount....

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Address: 600033

Fraud debit card transaction through vin/innovative

Date 10-apr-2019 fraudulent transaction happened on my icici debit card for the amount of rs.2, 220 in single transactions.

The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

It is...

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