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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jul 14, 2026

Complaints 23787

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14308

Unresolved

9479

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 35

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Address: Paras Tierea sector 137, Gautam Buddh Nagar, Uttar Pradesh, 201305

I have an icici credit card which is ending 5001. I pay regular my bills.
I have linked this card with my mobile app and phone number.
I never applied another card still i have paid another card's payment which is ending by 2169.
I have found this duplicacy/fraud only on the statement.
As i have never deeply go through the statement. Whoever else go through the statement.
I always login my app see the bill...

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Address: New Delhi, Delhi, 110059

02/07/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 413.00
02/07/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 645.10
29/06/2019 rwdfee/[protected]/150519+gst dr. 16.13
29/06/2019 [protected]:int. Pd:[protected] to 28-06- cr. 16.00
28/06/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 239.90

Why my amount was deducted under this following statements. Why i am getting all charges from my...

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Address: bangur nagar goregaon west, Mumbai City, Maharashtra

MAB charge deducted every month in spite of maintaining more than 10K in my ICICI bank account at Bangur Nagar goregaon West branch. Only for 6 days in last 6 months my account balance is below 10K otherwise it is mostly in range of 25K -40K every day. In spite of this every motnth MAB charges are deducted from my account since JANUARY 2019.in spite of maintianing much more amount...

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Hi,
I am trying to transfer funds in my Union Bank Education Loan account.
I am getting an error that: Unable to process because beneficiary account is frozen/blocked.
I called up ICICI customer care, the executive told me to check with Union bank. I called Union Bank’s manager, he sent me a screenshot that showed that the account is not frozen.
I dropped several mails to ICICI, I got a reply that was nowhere...

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Address: Kuriappilly House, Elenthikkara P O, Ernakulam, Kerala, Ernakulam, Kerala

On June 12th 2019, balance in my fastag account was Rs. 5. Since I have to travel on June 15th, I decided to transfer an amount of Rs. 200. When I visited the ICICI fastag website ( https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx?ReturnUrl=%2fCUSTLOGIN%...⇄ ), they mentioned that the easiest way to recharge fastag account is via UPI payment. So,...

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Address: Tiruchirappalli, Tamil Nadu, 620019

Hi name is asan abbas. I got messagestating that your amount deducted from my saving account.{txn of inr 130.00 done on acct xx491 on 28-may-19. Info: vin*google g. Avbl bal:inr..}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back. And i want appropriate action against this issue and since i am sure i have not subscribed to any services....

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Address: 411046

I have been trying to do a transaction using cib app as well as website. Since 8:30 pm i have been trying but in vain.

But since otp is not being received by any mode i am not able to transfer funds.

It's really urgent and i don't know what alternate way i can have to transfer the amount

Kindly please revert on [protected], aashutosh. [protected]@gmail.com as soon as possible....

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Address: Karnal, Haryana

Whenever I try to login to icici mobile banking app it is showing you are blocked for multiple invalid grid card validation attempts since I have entered the correct details everytime i have tried to login after reinstalling app but the same issue of invalid grid aunthetication occured I have mailed @icici customer support but no response is there from 1 month and icici customer support is useless they are unable to resolve it and the same...

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I made an imps transfer from my icici bank account to pnb bank account. Amount got debited immediately however, same was not credited to the destination bank.
I made a call to icici customer care and they asked me to wait for 2 business days. They denied to cancel the transaction and raise a dispute as well.

Imps is an instant money transfer option and the reversal shouldn't take 2 business days.

My issue...

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Address: No 64, 5th cross, Levelle road, Bangalore, 560001

Details of payment : exam fees transaction
Payment to icici - eazypay
Pay for mba-fm (349) to annamalai university dde.
Fees payment done by boi debit card. (5060/- rs.)
Transaction id : [protected]
Reference number -
Date : 12/10/2018

Sir, my issue is regarding to failure of payment. Last week (Date - 16 april 2019 ; time - 11:56 pm) my account balance is deducted while making...

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Address: 710/I RAMJANKIPURAM COLONY, SARANDHRA NAGAR HANSARI JHANSI, Jhansi, Uttar Pradesh, 284135

I have taken a home loan from icici bank and i have asked them for the tenure of 20 years but they have sanctioned only 15 years and i can't afford the higher emi so i have requested them to pls change my tenure and the manager narendra layal have mail to head office but no response and their sales advisor asked me to pay the 1 emi and then the tenure will be changed but nothing happened and i have paid 4 emi till now but nobody is listening...

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I am the a/c holder of icici bank from last 1 year,
Now they have charged rs. 706.82 under this category dcardfee0596apr19-mar20+gst
On 26 april 2019.
I am not aware what type of charges are these.
They says there is no charges of this and deduct my money.
Kindly refund my money back to my account.

Who has given right to icici bank to deduct the money without informing us....

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Address: 605010

Hi,

Today, i got money debited message from icici bank. First deducted rs.1 then deducted rs.320 and again deducted rs.320. I check the transaction to online.
The amount got debited from vin* google without my knowledge. I didn't subscribe any google services. I want to know, what is vin* google and how amount is debited without my knowledge. And then i want refund for this deducted amount....

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Address: 600033

Fraud debit card transaction through vin/innovative

Date 10-apr-2019 fraudulent transaction happened on my icici debit card for the amount of rs.2, 220 in single transactions.

The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

It is...

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Address: hanuman junction ,andra pradesh, Krishna, Andhra Pradesh, 521105

I tried to transfer some money to other bank account through NEFT and in the end of the procedure it asked me to enter GRID values, which i did correctly but for some stupid reason it was showing me this msg "Your Grid card authentication has been disabled, Call our 24 hour Customer Care Centre and ask to enable Grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried...

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Address: Ghaziabad, Uttar Pradesh, 201010

Dear icici team,

Please get the bounce charges waived off from my savings account[protected].

I have asked an amount of rs. 5000 from one of my neighbor to pay the school fees of my 3 years daughter.

I would like to tell you that from last 2 to 3 months i was suffering from bad financial conditions to which my emi got bounced regularly.

I was left with no option but to sell my...

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Address: Sector 10, Faridabad, Haryana, 121007

There has been a lien mark on my account pertaining to other financial products provided by bank.

As per guideline of rbi for consumer case on banking,
Banks have a right to exercise lien under section 171 of the indian contract act against the dues from constituents/customers. However, the banks cannot exercise lien over the personal account of a customer on the ground that money was due to the bank in another account...

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Address: Mumbai City, Maharashtra

Without my consent, rs. 4000 has been deducted from my account on 24/03/2019
But icici app is showing 25/03/2019 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however, this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being...

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Address: Rest camp colony, Firozabad, Uttar Pradesh, 283204

I have have just done a transaction from my icici paylater account. But the amount deducted twice from my account. Im not able to pay double amount to icici bank please solve the issue or closed my account. I dont have any choice.
Thank you.
Deatails are following-
Name - rajat kumar
Reg mobile - [protected]
Upi - pl.[protected]@icici
Mail - [protected]@gmail.com

Please find attachments...

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Sir,
I am completely surprised while doing online premature closure of my fd[protected]. This has caused unnecessary inconvenience to me as i was unable to close fd.
When i try to premature closure of this fd through my online bank account, i am not able to close it as i am continuously getting an error 'lein marked on fd/rd'. I am very frustrated with this experience. How am i supposed to close this account now as i need this...

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