ICICI Bank Complaints & Reviews

Inspite of having balance of 1500/- my HDFC fastag is classified wrongly as blacklisted.

I have called the HDFC call center 10 times but the issue is not resolved. HDFC has the worst call center. There is no way to either get my issue resolved not cancel the HDFC tag.

The contact center agents can't even speak english to understand what the issue is. The call center has not record of me calling 10 times in the last one month and I have to explain the problem every time.

TagId: 34161FA8203288AC039C9AA0

I have applied icici bank fast tag on nov 26/ 2019, i have not received tag so far. Compliant registered in fast tag through toll free number four times. Responbile reply not received. Now i have paid cash when crossing toll and difficult to take car to cross the toll, fast tag office not responded till date.
Tag cust i'd no: 11615223
Vehicle no : tn 31 az4149

I have registered with fastag and have deposited sufficient money on my fastag account. I travelled today[protected] from pune to mumbai via mumbai bengalore express way and rs. 173 were deducted at talegaon toll plaza and again rs. 173 were deducted at khalapur toll plaza. Ideally, only rs. 57 should have been deducted. Vehicle number mh12 hv 2261.

I had made a transaction of 8750 inr to state bank of india account via imps on 09-feb-2020 at 21:55:27 and it got timed out at beneficiary bank with message "txn status will be updated by bene bank within 3 working days"

Money got debited from my account. Please rollback the transaction or credit it to the beneficiary account

Imps txn reference number :[protected]

Dear mr. Bandarkar,

We understand your concern.

As per our telephonic conversation today, we have addressed your query mentioned below.

This is in reference to your e-mail, with respect to dispute on transaction amounting to rs.20005.00 initiated in your account dated january 28, 2020.

Your request has been registered vide sr[protected]. Status will be informed to you within 16 working days. If the transaction is not claimed by the merchant, the transaction will be released in your favour. However, if the merchant claims the transaction, we will raise a chargeback with the acquiring bank as per visa guidelines. The 'turn around time' for dispute resolution is 35 working days.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Venkatesh
Customer service officer
Icici bank limited

Dear team
I imtiyaz malik the x employee of your company with employ code 352483
I have not received experience letter. So in this regard kindly help me how i can get experience letter. Kindly solve the issue as soon as possible i have very much need of experience letter.
Regards
Imtiyax malik
Employ i'd 352483
Date of joining 10/10/2016
Dob 03/11/1994

Respected sir
Ours is saving account no.[protected] in latur branch having ifsc code is icic0000341 on 24.12.19 rs 17700 + 24.10.2019 rs 8260 & rs 352 on 23.10.19 total rs 26312.82
We request you to reverse the same as such behaviour is not good for the future working and relations pleas

From
Latur vipassana samiti
Mob no [protected], [protected]

Without my consent, rs. 2000 has been deducted from my account on 08/02/2020to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

Hi, my fastag customer id is 11903280.. I requested to change my mobile number in[protected] with compliant number cmp[protected] till date[protected] not updated for the same.
Now again i call to customer care, they said that server issue and your team given new compliant number cmp[protected]..
Your team earlier said that max tat is 7 days...
Till now 7 days is not over or till server is not working???

Axis bank has cheated me of rs. 460 towards fastag unauthorised claim, they have acknowledged their mistake, but closed the ticket without explanation, no response for any mails... Dear sir/madam,


As per your provided vehicle image & rc book copy we have analyses the transaction and we found acquirer bank wrongly debited as per their mapper class.

We have raised the dispute with npci as on[protected] since there is the tat of 12 days for the settlement of dispute. We are not in position to update the current status of dispute. The final fate of the transaction will be updated after 12 days. Hence we request you to please co-operate with us for the interim period.

Your dispute amount will be credited to your wallet after once npci and acquirer bank accept this claim
Regards,
Satish bhalchim
Ccph - etc team
Axis bank

Applied for fastag on 03 Dec 19.However till date I am not received the same. Raised complaint many times however no positive action. I raised the issue in same platform before two times, icici assured all possible help but they didnt re dispatched my fastag. Previous complaint references attached with this complaint

Hi,

This is to inform that my husband suresh prabu raju passed away on 23-sep-2019. He has an account with icici bommanahalli branch.

There was an erroneous transaction that he made to another icici account an amount of 14, 000 (Fourteen thousand only) instead of paying to my account. The last 2 digits of the accounts are interchanged.
The wrong account to which the amount was transferred is a dormant account.
Since suresh prabu is no more, i want to bank to re-transfer the erroneously transacted amount of 14, 000 back to suresh's account so that i can close the account. Kindly look into it and help.

I got a random deduction charge of around 514 rs + gst for may (The month my account was dormant). Moreover it was a salary account, i was not even informed of any minimum balance when it was reactivated.

This is a fraud money minting scheme by icici. They are charging smb charges without notifying their clients of any minimum balance information.

Please help me get my money back.

My last month salary fully debited by icici bank without any information and that month i don't have money for food and family medical issues and I'm calling to customer care of icici bank but bank don't do any help . I have scene more problem at that month 2 days I don't eat food because of money problem.bank deducted the amount without any further information sir and I come to home with walking 10 km because of no money for bus charges

I was using icici bank coral credit card from couple of years.in the month of aug 2020 they offered me amazon pay icici bank card, i informed the executive who called up me that i have an outstanding on my previous card he told me that all details from existing card will be in sharing with the new one no matter you pay on new card or old card.in the month of sep 2019 i lost my coral credit card (Existing one) and card has been blocked.
After that i am using the new card which is amazon pay icici one, and making payment every month. I did not have any details of icici old credit card to make the payment and assuming that new card is related to old one i was making the payment on new card only as both the card belongs to icici bank.

Now the point is they did not transferred my old outstanding and payment details on my new card as promised by them. I got a call from collection department saying that you have an outstanding in your coral credit card and you need to make the payment. I told them whole history. But they were not ready to listen. Lean has been marked to my savings account after that also i informed them full story and asked them to transferred the old card details to new one as per the communication. And i have already 5000 rs in access in limits on new card.

But without listening and informing to me they deducted my 13514 rs from my icici bank account. Its really disappointing for me as they deducted my account from back end.

Customer care were agreed that whatever was happened was wrong but they could not helped me out. They informed to go to collection department but as i do job could not go in office timings.

I want my money back and transferred all the outstanding to new card so that i can make the payment accordingly and whatever charges is levied on my coral card are incorrect and requesting refund for the same.

My contact number is [protected]. I request collection department manager to call me please.

Thanks
Sabir

Hi team, i have been charged on icici fast tag on 27th of dec 2019 in nashik toll plaza.
The amount is 110/-. The amount was deducted from fast tag wallet and i was asked to paid in cash also. I received the cash receipt as well.
I raised the complaint on icici portal for the same and after more than a month, they started blaming nhai. I have shared the cash receipt and the details on online amount deducted from fast tag wallet. Icici team is not at all supportive and helpful.
Please assist on this.
Thanks

Dear icici bank team,

My icici saving account has been debited charges naming surcharge (Mcc 5541) for fuel purchase. It started deducting from 14th jan. I as using same card on same petrol pump since last 2 years. I never received any surcharge on it till 14th. How come it suddenly get started deducting? I spoke with customer care office is said that government has stopped levying the surcharge on petrol bunks since mid of jan. I am not convinced, i do not see any such order/posts on internet.

Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump? Request you to check and revert below transactions.

Hello Sir.

I Am an icici bank customer.

Today ecsrtnchg charged 413 rupees.

I don't know what the charges ecsrtnchg...

They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call.

Please explain what the charge it is.

This type direction is not good please return my charged amount.

My email id [protected]@gmail.com

Thanks & regards,
Vinod.

I want to know how to redeem these bonds, i have 2 units of bonds bond holder no[protected] with nos[protected] two nos of bonds

Wanted to redeem as at your office at bangalore gave me e mail id to mail to mumbai [protected]@icicbank.com
No response from your e mail mentioned
Kindly update whom to contact my. Contact no [protected]/[protected] and mail id is [protected]@gmail.com

My fastag serial no[protected]for my vehicle gj 23 m 6313 my phone no is[protected]
Yesterday on 5th february 2020 at 8.27 pm amount rs 120 is debited in my fastag account still i paid cash tall at vasad tall naka around 7.30 pm at vasad tall naka i told clerk that i have fastag but he told me that this is cash line then i paid tall charges so you are requested to refund rs 120 amount in my fastag account
Note
I paid rs 60 tall charges about 7.30 pm please check your camera that i already paid that amount
You are debited wrongly rs 120 in my fast tag account so refund that amount
Your earliest action will e appreciated
Thanks
Janardan keshavlal amin