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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
Complaints 23780
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ICICI Bank reviews & complaints page 402

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S
Shaina Khan
from Mumbai, Maharashtra
Feb 20, 2020
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Address: Juhu Tara road, Mumbai City, Maharashtra, 400049

Account no:[protected],
[protected]

Mobile no:[protected]

Sent from yahoo mail on android
Dear sir

This is in reference to the above mentioned account number as i have not operate the sane due to dispute with credit card as i was been informed that they will deduct the balance from my savings account with out my concern too
As i have already raised the issue with concern
I would request you to please look into my account and reverse the charges if any for non operation or mab
So that i can operate the same
Or it is it upto you or else i have to put this matter to concerns department head. Or consumer for false statements by credit card team
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Feb 25, 2020
Updated by Shaina Khan
Regard to the credit card it has taken me 10 month to resolve the issue with so many follow up
This is way you. Treat the customer
As I was aware of the complaint style or else it must have not been resolved
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    bali18
    Feb 20, 2020
    Resolved
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    Address: Weilfield it park viman nagar, Pune, Maharashtra, 411014

    Hi team,

    Due to financial issue i having some issue to clear by emi of the loan. Icici bank deducted 6000 till now from my account without intimation in 1 day 20.02.2020. I need my money back i ll clear the charges once back on track and they can aske by it in prior so that we can arrange the fund. Its been 9+ year i have account with icici bank, i cannot tolerate this. I am really in need and they debited back to back.

    6000 is big amount for me now. Please reverse it my humble request and adjust the same next month when my account is filled with money.

    Account number[protected]
    Mar 23, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 20, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      bisanikailash
      from Mumbai, Maharashtra
      Feb 20, 2020
      Resolved
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      Address: Chennai, Tamil Nadu, 600079

      Sir, i have deposited a cheque no. 17575 dt. 13/1/2019 rs. 304750.00 same has been rtn by bank on a/c of date invalid. I have received mail regards to it on 22/1/2020. Since i am unable to update my address for want of proper documents, i told them i will collect the return cheque from home branch itself. My staff n i visited bank several times, but still the issue is pending. I aslo raised complaint through bank website level 1. 3 days back. Today when i want to raised level 2 complaint, i could not do that due to want of reference no which i have not received when i raised complaint earlier. I was force to raise level 1 complaint only today.
      My a/c no saving[protected] icici sangeetha bisani.
      Mar 23, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 20, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        Address: 7/14 Podder Nagar, Kolkata, West Bengal, 700068

        Customer id: 10202504

        Customer id: 10202504

        My father in law who is about 70 years old had purchased a car from howrah bhandari automobiles in 2018. He is not savvy with sms and internet. However as per regulation bhandari automobiles has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voice calls only) he did not pay heed to those texts....
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        Suvajit Bhaduri
        Feb 19, 2020
        Resolved
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        Address: 7/14 Podder Nagar, Kolkata, West Bengal, 700068

        Customer id: 10202504

        My father in law who is about 70 years old had purchased a car from howrah bhandari automobiles in 2018. He is not savvy with sms and internet. However as per regulation bhandari automobiles has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voice calls only) he did not pay heed to those texts. Now, as i have logged into his fastag account, i have found it is blacklisted and rc copy not uploaded hence his registration number is also not updated. I had uploaded his registration copy and requested for both - rc number update and blacklist removal as asked by one of the icici bank customer care executive. After 4 working days i have found there is no movement though the due date to resolve those requests were 1 day only. I again called up icici fastag customer care and executive said "it is blocked from the icici bank side". Then obviously i asked whom i am talking to - is not she from icici bank? She replied "no". Actually they are from some outsourced organisation whom have very little information about the icici fastag and its processes. Then the call got escalated to some senior and that 'senior' asked me to 'register' in fastag. I said unless i am registered already, how come i have already placed 4 requests? Then she logged in to her system and asked me to upload my father-in-law's aadhar card and voter id card. Despite i kept saying that icici bank already has the kyc of my father-in-law as it was financed by them only, the site is showing that kyc is submitted and the car smart card is already uploaded on the site itself - these people denied to assist. Then i asked can i walk in to any icici bank and get these things updated as i was not getting any assistance i required (May be due to the lack of authority being an outsourced company), the senior lady confirmed twice that icici bank branches do not entertain any fastag related issues. Now where i am to seek assistance from???

        After few days i raised complaint here, i found icici bank representative has closed that complaint as "resolved" and shared an invalid mail id. I have repeatedly posted comment on that thread which all were ignored, hence opening another complaint here.
        Mar 21, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2020
        ICICI Bank Customer Care's response
        Dear Suvajit Bhaduri,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08vt1) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Rs. 27482.4 has been transferred from Allahabad Bank A/c- CA-[protected](Account holder name- Anandadhara Kajkendra)to PBSSD through net banking on 26/12/2019. But the amount not credited to the PBSSD bank account till date. We want refund of the same to our account. We uploaded the document of payment for reference.
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          R
          rahul19950526
          Feb 19, 2020
          Resolved
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          Nach_ad_rtn_chrg~bajajfin~04feb20~5c87ec dr. 0.01 on 17/02/2020 nach rtn chrg ad_bajajfin 03feb20~ b50476 dr. 0.02 on 17/02/2020 nach_ad_rtn_chrg~bajajfin~04feb20~5c87ec dr. 32.80 on 15/02/2020 nach_ad_rtn_chrg~bajajfin~02jan20~9b1e1d1~4010cdev dr. 149.02 on 16/01/2020 nach_ad_rtn_chrg~bajajfin~02jan20~9b1e1d1~4010cdev dr. 263.97 on 14/01/2020 nach_ad_rtn_chrg~bajajfin~03jan20~845a6e8~4010cdev dr. 735.95 on 14/01/2020 nach_ad_rtn_chrg~bajajfin~03jan20~845a6e8~4010cdev dr. 149.05 on 14/01/2020
          Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserv and told me they authorized to deduct only loan amount, not any other charges.
          I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

          Please stop all these.

          Regards.
          Lal bahadur
          Mar 23, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 19, 2020
          ICICI Bank Customer Care's response
          Dear LAL Bahadur,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08vt4) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Hello this is bharti arora my account no. is[protected] and for the last 2 months I can't operate my account . My kyc is already updated but still I am getting this thing which I am sending you so please resolve my problem so that I can operate my account. Thank youÂ
          Hello this is bharti arora my account no. is[protected] and for the last 2 months I can't operate my account . My kyc is already updated but still I am getting this thing which I am sending you so please resolve my problem so that I can operate my account. Thank youÂ
          ICICI Bank Customer Care's response, Feb 20, 2020
          Verified Support
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            F
            Fazlehaq Akhunji
            Feb 19, 2020
            Resolved
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            Resolved

            rude behaviour by credit card recovery agent.

            Address: Biscuit Gali, Pankorenaka, Ahmedabad., 380001

            Icici bank loan recovery agent, talking rude, despite giving the official address of the credit card, wanting to go home to mess with ladies at home, knowing that card owner is at the office, the office address is already provided.
            Wanting to demean me in the neighbourhood by shouting outside the house,
            Also calling on the phone and threatening me that "you don't know me, you wait & watch what i can do to you"
            Agent...
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            Anandx34
            Feb 19, 2020
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            Address: 500075

            I had purchased a fast tag from an agent who professed to be from chai, his name is rasool (+[protected] who directed that a form be filled and sent by whatsapp to +[protected]. He had collected 350 rs from me and gave me a tag which he said would be activated once i send details to the second number. This was never activated for whatever eason and subsequently that tag has been destroyed. Since then, i had gotten another tag from hdfc bank and when i demanded my money back or a new tag which i could put on another vehicle i own, there has been no response. This is highly unethical and very disturbing, especially in light that now nhai is giving away the new tags for free. I don't understand how chaotic and non consumer friendly this whole deployment has been. Its very frustrating!! Hope take appropriate action and return my money.
            With the implementation of fastag, I was hoping that the toll booths will become efficient and faster. However the situation seems to have deteriorated. On 15th February 2020, we faced a wait time of 30 mins at the Khed Shivapur toll near Pune. Please help.
            I was traveling from Mumbai to Pune on express way on Monday 17th Feb 2020. In my vehicle registration number MH12FU2721. Toll amount Rs. 173 deducted on Khalapur toll plaza and again Rs. 173 deducted in Talegaon toll plaza. Actual toll is Rs.230
            How can I get back additional amount deducted from my fast tag
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              Y
              YATRI PANDEY
              Feb 19, 2020
              Resolved
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              Resolved

              Address: Gurgaon, 110030

              These credit card people marked lie on my salary accout, although they have debited 12000 from my account still there is lie of -27996 without informing to me. I dnt want my money back that was the due and it's ok if it's debited but i want this lien to be removed else i won't be able to do anything.. Please help in removing it i dnt knw what to do...

              We all know we have to clear the dues and according to the agreement the amount of 12k is already debited and there was no information from credit card department about this... None of them called and they just say we tried to contact you and all stuffs and now when i call them they say no one can help you in this life... This is not the way you talk to someone without even knowing the exact issue... They have no rights to mark lien i only have one account in use and there is no other way to take money and pay.. Please help they don't have right to mentally harras someone. It has to be removed please help me out here i need a resolution.. If you need any details i will definitely share it to you.. You can even talk to the guy named ashish who was not rude was also abusing for no reason...
              Mar 24, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 19, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v2y) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              825 rupees termed dp chgs deducted from Savings account, I haven't used dmat,
              ICICI Bank Customer Care's response, Feb 20, 2020
              Verified Support
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a08v2y_01) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                F
                Fauzia Khalid
                Feb 18, 2020
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                Address: 110076

                Name : fauzia khalid
                Cert no : 5685 on 27.03.2002 for 2 bonds (Bondholder no.[protected]
                Cert no : 66427 on 11.03.2005 for 4 bonds (Bondholder no.[protected]
                E-mail : fauzia. [protected]@relianceada.com
                Mobile number : [protected], [protected]
                Telephone number :[protected]
                Address : 471 pocket-l, sarita vihar, new delhi-76
                City : delhi
                State : delhi
                Query : i am fauzia khalid, i had purchased icici flexibonds - 06, infrastructure (Tax saving bond 022002 tsb-three) bond no.[protected],[protected], no. Of bonds - 06 in 27.03.2002 & 11.03.2005, kindly confirm what is the status of my bonds, how would i claim the bonds money, in this connection request your good self to send me e-mail on fauzia. [protected]@relianceada.com kindly help me in getting my money at the earliest.

                Thanks & regards
                Fauzia khalid
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 18, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Mar 02, 2020
                Updated by Fauzia Khalid
                Still, No any further response from your end...?
                825 rupees termed dp chgs deducted from Savings account, I haven't used dmat,
                ICICI Bank Customer Care's response, Feb 20, 2020
                Verified Support
                Dear Sangamesh Mushti,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a08rxb_01) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Ankit8896@
                  Feb 18, 2020
                  Resolved
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                  Resolved

                  Address: 121 LOHRAMAU FAIZULLAGANJ LUCKNOW, Lucknow, Uttar Pradesh, 226020

                  Mere pass quiker job ki trf se icici bank me job ke liye [protected] iss number se call aayi thi unhone reference id generation ke liye mujhse 550 rupy jma krwaye the bola tha ye 100% refundable amount h refund ho jayega jo ki maine 15/10/19 ko jma kiya tha baad me amount jma krne ki baat aayi to maine apna amount wapas krne ko kha to unhone company ke mail pe mail krne ko kha to mai maine kiya ki mujhe koi job nhi krni h mujhe mere paisa wapas kro lekin abhi tak process nhi hua soi request you to please tak action and refund my amount as soon as possible 22/10/19 ko maine refund ke liye apply kiya tha at present time jinhone mere pass quiker ki trf se job ke liye call kiya ab unke no pe call krne pe call bhi nhi lgti [protected]
                  Apr 14, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 18, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08rx1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    krishna chaitanya bhupati
                    Feb 17, 2020
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411057

                    I applied for fasttag in decvecmber -2019, but not yet received it. They charged 500rs for it, but not dispatched/delievered fasttag. Whenever i call their customer care, they will reply it will be done in 3 working days. Same scene from the past 1 month but no result. Pathetic service from december. Very worst and highly disappointed. I am not going to pay my credit card bil luntill they deliver my fasttag

                    Cust id : 12012676
                    Mobile number : [protected]

                    Thanks
                    Krishna chaitanya
                    Mar 20, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 17, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      vadhiraja
                      Feb 17, 2020
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                      Resolved

                      Address: 560066

                      I had two fastags with icici bank customer id:10097306; the same was blacklisted and i called so many times but no proper response and every time the server will be busy.

                      Request you to remove the blacklist and either close or activate the account so that i can use the same.

                      Due to this type of service the icici bank losing all the credibility.
                      Mar 21, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 17, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08prj) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        piska
                        Feb 17, 2020
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400059

                        Hi
                        I have raised this complaint twice on icici complaints and consumercomplaints before but icici is not responding. Only response is we shall get back to you and no details are mentioned. Please note that i am going to escalate further if no action will be taken.
                        Below is the complaint.
                        Customer id: na90049004

                        My icici account no is[[protected]] and
                        I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip~10feb20~0c
                        68f9c~[protected] rs on 16/02/2020.
                        My name naresh kumar piska
                        Y chrg 413 rs/
                        Pls refund money
                        Thanks
                        Naresh piska
                        Mar 23, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 17, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Very sorry to inform my accounted debited Rs.15000/ for NACH_AD_RTN_CHRG~TPSLSIP~15MAY20~248e1f6~[protected], I raised complainant twice but I didn't get any positive response from customer care. I ma going to escalate further
                        Very sorry to inform my accounted debited Rs.590/ for NACH_AD_RTN_CHRG~TPSLSIP~01FEB21~248e1f6~[protected], I raised complainant twice but I didn't get any positive response from customer care. I ma going to escalate further
                        Name- bhartendra
                        Mobile no [protected]
                        I got the same problem..deducted thrice.. any solution pls?
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                          Ani7
                          Feb 17, 2020
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                          Hi sir,
                          I have bought a fastag from pos... My vehicle register number is mh09fb2842... I top up the nhai prepaid wallet from debit card... On 7th feb i had rs.260 balance in my fastag wallet... I crossed kini toll plaza near kolhapur... My fastag was showing blacklisted... Then they scanned by hand scanner... Rs.75 got debited... Later for return journey on same day i had about rs.300 in my wallet.. My vehicle was passed through but i did not get any sms of debit of money from my wallet... On 14th feb i got a sms saying rs.170 has been debited for txn ref no.[protected] which was the first time when it was showing blacklisted even if i had rs.260 in my wallet... Now i dont know how to raise a dispute as the toll free numbers are hopeless and are never reachable.. Im attaching screenshots for which the money was cut. Even after having sufficient balance.
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                            imtiaz1993
                            Feb 17, 2020
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                            Resolved

                            Address: Z-5/195/131 Bagdi para road, Kolkata, West Bengal, 700024

                            Hi,

                            Am holding a saving account in icici bank. My name is md. Imtiaz mallik and a/c no.[protected]. I have done wrong fund transfer of 100000 rupees on 12/02/2020. Wrong fund transfer a/c no is[protected]. I have done complaint in home branch but no action has been taken so far. I have also complained to customer care. Please help me by doing this.

                            Regards,
                            Md imtiaz mallik.
                            [protected]
                            Mar 23, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 17, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              GUNASEKARAN D
                              Feb 17, 2020
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                              Website: fastaglogin.icicibank.com/CUSTLOGIN/Pages/Complaints/TrackComplaint.aspx

                              I raised request to the bank to check double payment at athur toll plaza (Paid by cash, also charge deducted from fastag). More than 20 days gone, still bank not returned money to my account, there was no option to escalate issue to next level. Its very difficult to contact the customer care also.
                              The bank requested document also submitted online itself

                              Complaint reference number:cmp[protected]
                              We hereby informing you that this Vehicle No.TN10M 2151 its blacklisted repeatedly, eventhough there is sufficient balance in our Fastag A/c. Why so much of interruptions, We cannot do our work properly.
                              pl kdly RC remove from blacklist immediately.

                              for S.Sankar
                              Mob: [protected]
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                                addada dileep varma
                                Feb 17, 2020
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                                Resolved

                                Address: Atreyapuram, Andhra, EastGodavariDistrict, pin code:533235, 533235

                                Hi,

                                I tried recharging my mobile balance online through icici online pre-paid recharge on 17-feb -2020, the balance (Rs. 144) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

                                The payment history details are as below:
                                Biller details:
                                Prepaid mobile recharge
                                Refrence id: [protected]
                                Mobile no : [protected]
                                Mar 26, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 17, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  kingsleyhopper
                                  from Tellicherry, Kerala
                                  Feb 16, 2020
                                  Resolved
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                                  Hi all
                                  I got call for credit card limit increase from icici bank fake call
                                  Mobile : [protected]
                                  Whatsapp no: +[protected]
                                  Person name is nalini
                                  She got my photo, pan card, aadhar copy, and she got mail, mobile and office address.
                                  Whom should i contact now?
                                  All my documents are with them and they can misuse it right?
                                  I called icici bank and they are helpless.
                                  When i asked icici customer service they told documents i told above are not required for credit limit increase.
                                  Someone please help what i should do?
                                  Mar 20, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 17, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Siddhigupta
                                    Feb 16, 2020
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                                    Aaj hum kharkara toll ke through gye to yhan par toll plaza par fastag accept hi ni ho rahe hain.. Kabhi car ko aage krva rhe to kabhi piche. Ye to public ko pareshan kr rhe hai. Sirf public ki hi responsibility h kya fastag lgvane ki. Is there no responsibilty of government and officials properly imply this system in manner.
                                    Modiji ne to speech de di digital india par, lekin sarkar usse thik tarike se kaam to karein.
                                    Phle bhi ye hua hai, tolls pr fastag ki machines scan hi ni krti h, or cash de kr vross krna pdta h, ye bhot zyada inconvenience krta hai.
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