ICICI Bank Complaints & Reviews

Details i am providing below. I had order food from swiggy for rs 543 on 6th of feb 2020. It got reflected twice. Checked with swiggy customer care, they are asked to check with icici bank

67 06/02/2020 06/02/2020 - upi/[protected]/swiggy order id/[protected]@axisb/a 543
68 06/02/2020 06/02/2020 - upi/[protected]/swiggy order id/[protected]@axisb/a 543

I am having my salary accout in icici bank. But few days back 118 rs/- (29.50 rs * 4) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time. Please remit my money to my aacount, it is also illegal as per rbi rule.
Transaction details : 1) atmdec chg/[protected]/3552+gst
2) atmdec chg/[protected]/3552+gst
3) atmdec chg/[protected]/3552+gst
4) atmdec chg/[protected]/3552+gst
I want a proper justification

Dear sir/madam,

My icici account no[protected], from september 2019 onwards auto debited more than 7000 rupees in more then 20 times through ecs rtn charges, please stop this service please revert my money as soon as possible.

Hi,

I have raised complain earlier also regarding harassment i'm going through by mr adtiya of icici bank. But it leads to no where coz the email address they mentio is not valid. I'm literally thinking to jump off my hostel coz this person is still the same, giving me mental pressure, threatening me to come to my house nd harass my family with police.. Now please let me know here should i go. I'm not denying to pay i will but i need sett. He is forcing me to pay complete amount in 3 emi with 6 days which is impossible for me.. Please provide me valid mail address coz [protected]icici.com doesn't work, tey don't reply also.

I need help badly

Icici bank is worst when it comes to service they have charged me 413rs. I have paid my policy amount on 5. Feb and the due date is on 6. Feb the payment was received on time after due date they can charge me charges but not before that when i have receive the acknowledgement msg and mail also that the payment was received but still they charge me charges on 17. Feb.2020 when the amount was paid successfully then why they have charged me this charges on 17. Feb i called them but they told me the insurance company have charged me these charges then when i called icici prudential they told me to call icici bank this is pathetic i will never take any policy from icici prudential or open any account on icici i want refund and clarification asap. When the payment was not bounced then why these charges and i never opted for auto debit facility this unfair

Am an icici bank customer. Dated[protected] ecsrtnchg charged rs. 317.85 & dated 19.02.2020 rs. 154.15 & 471.99 i don't know what the charges ecsrtnchg... The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

My email id is

[protected]@gmail.com

Thanks & regards,
Prabhakar thakare

I had raised complaint on icici fastag portal about excess toll deduction on 12th jan. The journey was made on 11th jan on mumbai pune expressway

Instead of rs. 173 they deducted rs. 1166 at khalapur toll plaza. On the next talegaon toll plaza also wrongly deducted rs. 173

Complaint no. Are cmp[protected] & cmp[protected].

For about 40 days there was no reply from icici bank.

On 40th day they replied saying -
As per guidelines, validity to raise chargeback is 40 days from the trip date.in this case, the validity expires on “[protected] on which tat expires”. Requesting you to provide the required information “ provide rc copy/vehicle image"” before tat expires”

The fastag was issued to me only after verifying the copy of rc book. It is already with them. Then why they need it again. My vehicle tag is linked with it already. The transaction was also made through fastag that means there server had all the records.

Also even if they needed rc book. Why it took 40 days to just say that.
While raising the complaint there was no mention that submitting rc book is compulsory.

Now the customer care says 40 days are over they can't do anything. Also, there is no email id on icici fastag website to register the complaint.

I hope i will get some resolution / direction about how to proceed

Dear sir,

Please note that i have made a recharge of rs.500 to my fastag id no 11311853 bearing vehicle res. No-od02ba5331. Amount has already been deducted from my account where as the same was not yet creditted to my wallet yet. Icici fsstag bank is not responding at all to my complain. Several times i have contacted the bank but no response. Please take necessary step or suggest any alternative.

Dear sir/madam,

Mrs./miss puja (Collection dept.) send executive in my house for taking videos of my wife.
And now used bad language against my wife like...
1) tera biwi ko bech/betha de
2) tera ma to abhi korne ka layek nehi hay...

Many many words...
Sorry to share this type of word, i have prove.
Please guide me what i do, i have ph no. Also.
Taken a loan of rs.1 lacs and already paid 126000/-, they claimed 11, 000/-
Due to accident i am now job less, mom paralyzed pation otherwise i pay the claim amount.
So, i am decide that i launched fir in consumer protection act 2019 and without informing capture picture/ video of house wife's when her dressup for bathing.

And also all documents share in face book and media for all customers awareness from icici bank.

Please guide me.

I wanted to open an account in icici bank as it's services were good. So when i went to bank, one of executive told for opening account you need to have your parents accounts in the same branch and even the executive convinced me to open my mom account. So i opened 2 account. I was using my account regularly and my mom account rarely. Later after few months when i visit bank to enter passbook. There i come to know that icici bank has debited around 4000 from my account as mab charges. When i asked the bank people to credit back the amount, they replied in a rude way and told it's not possible.
I request you to kindly reverse back the charges debited from my account that to without notifying.
Name :- seema bhatter
Mail i'd :- [protected]@gmail.com
Branch : hanumanthnagar branch, bangalore

I ordered icici fast tag but didn't receive any tag. After inquiring abt it, i came to know that my vehicle no. Up32jm5627 is being blacklisted by npci. I have been trying to reach customer care but getting zero response, every time they say the server is low call after 1 hrs or 2. Now you guys are literally harassing me by not resolving my problem from the last 3 months. My contact details are [protected].

Sir,
Regarding above subject, i intimated you that i was crossing toll. Plaza near sampla, rohtak. My fast tag was attached in. My car. But in a toll window, it could not read/sacnned and rs. 120 may be deducted from me i. E double of only one side. Whenever toll plaza charges was rs90 for both side
Why. As per rules, toll authority can not be double and excess charges if fast tag is attached /paste in the windscreen of vehicle. If fast tag not scanned then no fault of owner of vehicle. This is totally injustice. If this issue is not resolved i am compelled to go to hon'ble court. I request you that pl help to resolve the same as soon as possible.
Regards
Prem singh sajwan

My father-in-law invested in 'icici money multiplier bond-1298-mmb-three' in 11th january 1999 with issue price of rs 4000/-

Therefore, you are requested to provide the details for the same at the earliest.

Details:
Bondholder no. 4710-059
Certificate no. 939
No. Of bonds. One
Name - e nimisha u/g e k vittal
Email: [protected]@gmail.com
Contact details. [protected]...

I tried opening account through online on february 12th, since then:
1. No email/sms from icici with my account details (I took a screenshot of account opening success page which had the account number so that's it)
2. Can't activate userid/password for netbanking, it says it's an invalid account.
3. Not received any calls from icici for full kyc conversion which i was suppose to get.
4. Received atm card today but it's useless as still can't access my account
5. Imobile app also does not gave me access to my account.
6. Reached out to icici customer care with a email detailing all the issues i am having but have not received any response yet.

From last month some amount from my icici bank account gets deducted without informing me. When i checked my passbook it shows rtnchgs. What the hell is this?? Worst service from icici bank. Not recommended to anyone. Please don't mislead customer don't deducted our earned money which cost too much hard work. Expect to solve issue as early as possible and return my illegally deducted amount. Thanks

Account no:[protected],
[protected]

Mobile no:[protected]

Sent from yahoo mail on android
Dear sir

This is in reference to the above mentioned account number as i have not operate the sane due to dispute with credit card as i was been informed that they will deduct the balance from my savings account with out my concern too
As i have already raised the issue with concern
I would request you to please look into my account and reverse the charges if any for non operation or mab
So that i can operate the same
Or it is it upto you or else i have to put this matter to concerns department head. Or consumer for false statements by credit card team

Hi team,

Due to financial issue i having some issue to clear by emi of the loan. Icici bank deducted 6000 till now from my account without intimation in 1 day 20.02.2020. I need my money back i ll clear the charges once back on track and they can aske by it in prior so that we can arrange the fund. Its been 9+ year i have account with icici bank, i cannot tolerate this. I am really in need and they debited back to back.

6000 is big amount for me now. Please reverse it my humble request and adjust the same next month when my account is filled with money.

Account number[protected]

Sir, i have deposited a cheque no. 17575 dt. 13/1/2019 rs. 304750.00 same has been rtn by bank on a/c of date invalid. I have received mail regards to it on 22/1/2020. Since i am unable to update my address for want of proper documents, i told them i will collect the return cheque from home branch itself. My staff n i visited bank several times, but still the issue is pending. I aslo raised complaint through bank website level 1. 3 days back. Today when i want to raised level 2 complaint, i could not do that due to want of reference no which i have not received when i raised complaint earlier. I was force to raise level 1 complaint only today.
My a/c no saving[protected] icici sangeetha bisani.

Customer id: 10202504

Customer id: 10202504

My father in law who is about 70 years old had purchased a car from howrah bhandari automobiles in 2018. He is not savvy with sms and internet. However as per regulation bhandari automobiles has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voice calls only) he did not pay heed to those texts....

Customer id: 10202504

My father in law who is about 70 years old had purchased a car from howrah bhandari automobiles in 2018. He is not savvy with sms and internet. However as per regulation bhandari automobiles has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voice calls only) he did not pay heed to those texts. Now, as i have logged into his fastag account, i have found it is blacklisted and rc copy not uploaded hence his registration number is also not updated. I had uploaded his registration copy and requested for both - rc number update and blacklist removal as asked by one of the icici bank customer care executive. After 4 working days i have found there is no movement though the due date to resolve those requests were 1 day only. I again called up icici fastag customer care and executive said "it is blocked from the icici bank side". Then obviously i asked whom i am talking to - is not she from icici bank? She replied "no". Actually they are from some outsourced organisation whom have very little information about the icici fastag and its processes. Then the call got escalated to some senior and that 'senior' asked me to 'register' in fastag. I said unless i am registered already, how come i have already placed 4 requests? Then she logged in to her system and asked me to upload my father-in-law's aadhar card and voter id card. Despite i kept saying that icici bank already has the kyc of my father-in-law as it was financed by them only, the site is showing that kyc is submitted and the car smart card is already uploaded on the site itself - these people denied to assist. Then i asked can i walk in to any icici bank and get these things updated as i was not getting any assistance i required (May be due to the lack of authority being an outsourced company), the senior lady confirmed twice that icici bank branches do not entertain any fastag related issues. Now where i am to seek assistance from???

After few days i raised complaint here, i found icici bank representative has closed that complaint as "resolved" and shared an invalid mail id. I have repeatedly posted comment on that thread which all were ignored, hence opening another complaint here.