ICICI Bank Complaints & Reviews

I applied for fasttag in decvecmber -2019, but not yet received it. They charged 500rs for it, but not dispatched/delievered fasttag. Whenever i call their customer care, they will reply it will be done in 3 working days. Same scene from the past 1 month but no result. Pathetic service from december. Very worst and highly disappointed. I am not going to pay my credit card bil luntill they deliver my fasttag

Cust id : 12012676
Mobile number : [protected]

Thanks
Krishna chaitanya

I had two fastags with icici bank customer id:10097306; the same was blacklisted and i called so many times but no proper response and every time the server will be busy.

Request you to remove the blacklist and either close or activate the account so that i can use the same.

Due to this type of service the icici bank losing all the credibility.

Hi
I have raised this complaint twice on icici complaints and consumercomplaints before but icici is not responding. Only response is we shall get back to you and no details are mentioned. Please note that i am going to escalate further if no action will be taken.
Below is the complaint.
Customer id: na90049004

My icici account no is[[protected]] and
I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip~10feb20~0c
68f9c~[protected] rs on 16/02/2020.
My name naresh kumar piska
Y chrg 413 rs/
Pls refund money
Thanks
Naresh piska

Hi sir,
I have bought a fastag from pos... My vehicle register number is mh09fb2842... I top up the nhai prepaid wallet from debit card... On 7th feb i had rs.260 balance in my fastag wallet... I crossed kini toll plaza near kolhapur... My fastag was showing blacklisted... Then they scanned by hand scanner... Rs.75 got debited... Later for return journey on same day i had about rs.300 in my wallet.. My vehicle was passed through but i did not get any sms of debit of money from my wallet... On 14th feb i got a sms saying rs.170 has been debited for txn ref no.[protected] which was the first time when it was showing blacklisted even if i had rs.260 in my wallet... Now i dont know how to raise a dispute as the toll free numbers are hopeless and are never reachable.. Im attaching screenshots for which the money was cut. Even after having sufficient balance.

Hi,

Am holding a saving account in icici bank. My name is md. Imtiaz mallik and a/c no.[protected]. I have done wrong fund transfer of 100000 rupees on 12/02/2020. Wrong fund transfer a/c no is[protected]. I have done complaint in home branch but no action has been taken so far. I have also complained to customer care. Please help me by doing this.

Regards,
Md imtiaz mallik.
[protected]

I raised request to the bank to check double payment at athur toll plaza (Paid by cash, also charge deducted from fastag). More than 20 days gone, still bank not returned money to my account, there was no option to escalate issue to next level. Its very difficult to contact the customer care also.
The bank requested document also submitted online itself

Complaint reference number:cmp[protected]

Hi,

I tried recharging my mobile balance online through icici online pre-paid recharge on 17-feb -2020, the balance (Rs. 144) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

The payment history details are as below:
Biller details:
Prepaid mobile recharge
Refrence id: [protected]
Mobile no : [protected]

Hi all
I got call for credit card limit increase from icici bank fake call
Mobile : [protected]
Whatsapp no: +[protected]
Person name is nalini
She got my photo, pan card, aadhar copy, and she got mail, mobile and office address.
Whom should i contact now?
All my documents are with them and they can misuse it right?
I called icici bank and they are helpless.
When i asked icici customer service they told documents i told above are not required for credit limit increase.
Someone please help what i should do?

Aaj hum kharkara toll ke through gye to yhan par toll plaza par fastag accept hi ni ho rahe hain.. Kabhi car ko aage krva rhe to kabhi piche. Ye to public ko pareshan kr rhe hai. Sirf public ki hi responsibility h kya fastag lgvane ki. Is there no responsibilty of government and officials properly imply this system in manner.
Modiji ne to speech de di digital india par, lekin sarkar usse thik tarike se kaam to karein.
Phle bhi ye hua hai, tolls pr fastag ki machines scan hi ni krti h, or cash de kr vross krna pdta h, ye bhot zyada inconvenience krta hai.

Dear sir/madam,

Myself zahid shaikh, we are receiving unwanted call/text msg from icici credit department for amount due in name of gajanand prasad shinde card number ending with = 9009 | my wife name : misbah shaikh, number : [protected] - more than 6 yrs using this no.
Note: my self & wife doesn't hold any icici bank credit card

They are now harnessing and using the abuse language to a women for the payment/card which she doesn't t hold. For such cases, bank team should visit that shinde address for the payment either get his alternate number but instead do this they just calling, calling and calling. Also, we had told them visit our address to get the visibility on this.

We are eagerly waiting for your response else last choice we have police complaint for harassment, which we don't want to do as we understand such people who are doing fraud with the bank by providing wrong details but it is wired that bank had didn't validated the number before updating in the system

Please treat this at utmost priority and request to update the contact details of your customer at earliest.

Regards,
Zahid shaikh
[protected]

Date 05 feb 2020 i am paying toll charges in cash but as same time same amount deduct toll amount in my fast tag balance
I was complaint in your customer care on 1033. He is given my complaint no. Is 1632472 last fifteen days before but till date no any action or updates from fastag side, we were submit all toll receipt copy and details on [protected] this mobile no. If any more details required so kindly revert me.

I have raised this complaint twice on icici complaints and consumercomplaints before but icici is not responding. Only response is we shall get back to you and no details are mentioned. Please note that i am going to escalate further if no action will be taken.
Below is the complaint. I am attaching the snapshot of complaint as well.
Customer id: savy0510

My icici account no is[protected] and i had a credit card linked with account.
1) i have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

2) they charged a late fee without notification.
3) unnecessary interest charges and late fee charges have been charged which has reached rs 3800
4) even though the credit is blocked but interest charges and late fee is being applied without any notification.
5) no credit card statement is present on net banking portal.
6) the conditions were no where mentioned.
7) no notification of credit card payment was made by icici.

Please credit back late fee+interest charges of rs 3800 back to credit card (I have blocked the card now) and stop fooling the customers without notifying them.

The agent form icici bank is calling my mother mobile number and harassing her. She is a senior citizenmthe issue with me is. The daylight theft of my amount rs.19835 taken from my savings account for my brothers credit card in 2006 /we both are twins. Upon repeated request they did not return my money.in return i did not pay my credit card bill of rs.6000 in 2006. Till date am fighting for it. I refused paying it. I have all the records of payment taken. Even approached icici bank credit card. They hatrased me with vulgar words and sent me back /stating i have to pay my bill. I refused to do so. Now they are calling all of my family members and harassing them individually. Please take severe action. Her name is sangeeta. Priya etc. Different names whenever they call my relation. The numbers are [protected]/[protected].

My mobey has been dedected continue and no sms or any email about it. They charged 413, 413, 176 and i don't know why this is happening.
Agr mera pasa nhi mila to thik nhi hoga
Bahut sidha baat hai.
Mera pasa kata q kase kata main nhi janta bas era pasa mujhe chaiye. Or kuchh nhi nhi to smjhe rhna

This is the 4th time i was wrongly charged for a shot trip from tspa junction to nanakramguda. Please refund all the extra amount deducted from my account soon. I will knock the door of consumer court if this matter is not resolved immediately. Following are the details. Cust id 11159303.
Dear customer, icici bank fastag linked vehicle no. Mbhczc63ska351026 has been debited with rs 60.00 on[protected]:46:21 for toll charges with trip number[protected] at nanakramguda plaza on[protected]:39:20. Avl. Bal. Is rs 145.88. Call [protected] in case of dispute. Call [protected] in case of dispute

There has been 2 major debit in the name of escrtnchg in 2 subsequent months i. E. Jan'20 and feb'20.in january the debit was made of ₹50 on 7th, but in february the debit is made of ₹413 on 13th. The most annoying part is i haven't got any email or message regarding this debit and the notable thing is that my account is neither linked to any emi loan nor to any other type of automatic payment service.

The saddest part is that there isn't any type of service activated which could possibly need ecs mode transfer.

I have paid at toll in cash at rajdhok toll plaza bcoz the fastag was not working. After 1hour and 30 mins i received a msg that the toll fees has been deducted from my fast tag wallet. I have paid twice for this toll kindly help me out. Few state toll even dont have fastag. Fastag should be available on every toll plaza for comfort of customers. I am looling for a refund of rs 60 from fastag.

There was a unknown transaction done from my account on fed 10th 2020 of rs. 704.00
This happened without my authority. I have cross checked with my transaction and i have never made any purchase for 704.00 rs.
Need to get this sorted out, since this looks like a fraudulent. How come there will any transaction done without knowing the user. Icici needs to take this seriously and fix this issue for me...

I took a loan from ICICI Bank 4 years ago. I paid half of my loan. But because of some financial crisis I couldn't pay the rest. Even I am ashamed of this as I am not able to pay rest of the amount. But now I am getting threatening calls from one of your employee or agency. His name is Raj Kumar Rana. On asking his details he started saying that he will go to my house with 5 people and started abusing me over phone. He said he is going to put bad comments on my FB page and other social media with names of my kids and wife. I am already going through depression because of my financial position. I am the only earning hand in my family.Need your help.

I have recently made a few transactions within my transaction limit, the bank, however, has deducted 2000 rupees from my account in the name of term deposit which i haven't even asked or agreed to. This is not the way a bank should handle the money. If the bacn a/c has not given consent you cannot debit money from their account.
Please look into this immediately and let me know if i have to give out any more details or how i should contact icici to get this matter resolved.

Date of the incident - 14/02/2020