ICICI Bank Complaints & Reviews

Vehicle No.: MH01BG0267
HDFC Fastag Customer ID :[protected]

SIR,

I have FASTAG issued by HDFC Bank for vehicle No. MH01BG0267.
On Ahmedabad Vadodara Expressed Highway I was charged two times for one way journey, first at the entry point and second at exit point. If had used cash line I would pay only at entry point.

This has happened two times, on 25th December 2019 and on 20th January 2020 with vehicle no. MH01BG0267.

I wrote emails to-

(1) support.[protected]@sahaj.co.in
(2) [protected]@hdfcbank.com
(3) fastag.[protected]@insolutionsglobal.com
(4) toll.[protected]@irb.co.in
(5) etc.[protected]@ihmcl.com

.co.in and also tried by helplines, but had not got any satisfactory response

I am have saving account in the icici bank, sector-6, airoli, navi mumbai branch. I had issued a post dated cheque of 8th feb 2020 which should not have been cleared before that date. But the cheque was debited from account on 4th feb 2020. Every time i call icici call center their executives are putting on hold for 10 to 15 minutes and provided no resolution till date. From last 2 days i am struggling with this issue. I also visited my home branch and met the branch manager mr. Shiva. Till now i have not got my money reversed in my account. Please help.

I have been contacting icici fastag customer care since december 2019, regarding an add-on fastag for my second vehicle, where i already had a functioning fastag for one of my two cars. And also requested to replace fastag of my first car, in january 2020. After constant quires with the customer care they told us to recharge our fastag account as to process further, as our balance was low then. We have recharged our fastag cug wallet (Closed user group wallet) with a sum of rupees 1000/- after further quires with the customer care post recharge, the insisted us to transfer the amount in the cug account to the fastag card account which i had asked them to replace.

When i noticed no action is been taken by them regarding my requests on my fastag login, i contacted the nearest icici bank fastag department in ambattur industrial estate, chennai.
When i explained the whole issue from the beginning to the concerned person in the branch, she is asking us to recharge my cug account again as there is no sufficient balance.

The problem is the customer care executive has insisted me to transfer the whole amount to card account from cug account and the branch people near me are asking me to recharge my cug account as the amount transferred to the card account cannot be transferred to the cug account.

The branch people are least bothered to hear to what am telling them, and also some of the customer care executives are disconnecting the call soon after i explain my issue to them.

I have all the recordings of the calls that i had with customer care..

Irritating person work over there named snehal bhosale. She called a day before n asked abt some person i told her i don't knw him and dis is wrong number thn also she was like k how come u don't knw him he have given your number as a friend. N she was too rude.. Didn't greet well. Call center wali ko tameez shikayi jati hai isko kuch bhi nhi hai. I have d recordings also...

I have certificate no.23253.. The bond is maturing on 29.06.2023.
I had sent a letter at the address icici bank towers, bandra kurla complex, mumbai-400051which is returned back stating that address is changed. Now i want to know the address where i may contact. Secondly, i want to know that the bond is valid and will mature duly on the due date. My phone no [protected].

Dear fastag team
I have received a text message on my cell phone that 65 rs has been debited from my fastag account for transaction by my car on manesar toll plaza. But my car parked safely in my home at that time.
I think that’s a technical problem.
So please refund my money. Please process this action asap.
My car no hr36ae7336
Vinod [protected]

Last year your customer care executive called me and just asked me to answer "yes yes" and then you guys deducted 1899 rupees for some service which i didn't even asked for. Today again you deducted 1899 rupees for the same. Please refund my whole amount 3798 rupees. I don't want any service. This is highly unprofessional and fraud thing to do with any customer you guys deducted amount without my consent and now no one is showing up for help.

Dear sir/ madam,

I have applied for fastag almost 2 months back thru online axis bank services for my car mh12gv4804. I had applied with my address of dahisar in mumbai but it went to ahmedabad in gujarat and was undelivered. Then i sent email to etc. [protected]@axisbank.com giving my correct address of mumbai. But still it is not delivered for the wrong address again. I am sending emails to them, asking their contact number, sharing my own number for last 1.5 months so that the problem can be resolved. But not getting the response from them. This is total harassment for me while they are using my money also.

Kindly guide me in this regard.

Thanks & regards,

Nitin r. Dusane
M :[protected]

I've got back to back irritated calls from ICICI regarding the cpp plan, and they said it is mandatory and default for every card holder and they deducted 1899 from ICICI account, I come to know that I have cheated by them, and seriously I'm not interested in opting for this plan, please deactivate and return my money ASAP, seriously not interested...

My name is surabhi
Request no is SR[protected]
Mobile no is [protected]

Hello,
Please be patient as my issue is a little complicated but definitely true.
I have an ICICI bank account registered in hyderabad but currrently residing in dhanbad as a student.
I had transferred 3000 Rs on the date of 02/01/2020 through phonepay to the phone number [protected] but the problem arises here wherein i was supposed to send the money through googlepay and not phonepay as the same phone number had two...

My car with registration number hr26cs5501 has not crossed the kherhi dola toll plaza gurgaon on 4th feb 2020. But according to sms from bank rs 65 has been deducted via transation id:[protected]. We have tried to contact 6-7 times on the bank customer number [protected] but it was busy all the time and rest it was on waiting. So kindy revert the fund to my account.

Dear sir,
Icici debit card emi a/c no [protected]
Debit card emi every month cut of date -04 rs.3246.73 stating emi debit from saving a/c date 04.11.2019 rs.3246.73, next emi debit from saving a/c date 04.12.2019 rs.3246.73, why next time debit date 03.01.2020?, and next time 03.02.2020 from saving a/c debit 3966.84 (Extra debit rs.720.11), already 03.01.2020 my account available rs. 5, 162.80, and already emi cut of date every month of date 04, please extra rs.720.11 return to a/c, already complement customer care icici - no response.

Hi,

This is regarding late payment charges of rs 984.46 levied to me on my credit card no. Xxxxxxxxxxxx1007. Refer attached screenshot.

I had called customer care regarding this and explained to him that i didn't receive last month's statement due to which i forgot to pay on time (Payment was only 3-4 days late). All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank since dec 2013. Despite all this i was not provided with any relaxation regarding this.

This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response even though it was not my fault that i didn't receive the statement.

So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

Looking forward to your positive response.

Ps: i've also sent a mail to customer. [protected]@icicibank.com. It's been more than 5 days now but i haven't received any reply. My card due date is tomorrow i. E. 04 feb 2020. Rs 984.46 is not a small amount. Pls reverse the late payment charges so that i can pay my dues immediately.

Hello icici team,

My icici bank fastag serial no [protected] for vehicle number: mh01ct7540 and tag account number 22737107.
On 2nd jan 2020 amount is directly debited from my fast tag account, still i have not pasted fastag on my vehicle.
Actually i paid cash at below toll naka's, still amount is debited from my fastag account.
Requesting you to please refund my amount at the earliest, refer below transaction details:

02/02/2020 - 15:01:12 - trippost - rs. 95.00 deducted for toll at khed-shivapur toll plaza, tag serial no. : [protected], licence plate no. : mh01ct7540

02/02/2020- 14:05:21 - trippost - rs. 65.00 deducted for toll at anewadi toll plaza, tag serial no. : [protected], licence plate no. : mh01ct7540

Sandeep ([protected])

I have call on toll free number of ICICI bank Fastag for more than 3 months but my car number MH 12 HZ 7962 has not released from Black List yet after
3 months I get only this answer that after 72 hours the problem will be solved but yet after 3 months no results i have got so i am to much dis satisfied with the answer which i get always when i call on toll free number. I have got lot of issues when i get through Toll Plaza so please dont buy ICICI fastag its a fraud they make with customers.

Dear Sir,

We had received advance payment o[censored]SD 9, 150 towards export proceeds on 28/Jan/2020 routed through ICICI Bank vide UTR WR[protected] directly into our SBI Bank Account.

Please advise us the procedure for getting an FIRC Certificate from ICICI Bank, so that we can further submit it to SBI along with Shipment Documents for issue of eBRC.

This is bring to your notice that icici bank cheating with us... I made payment of amount 2111/- from icici bank account to flipkart on 9/1/2020 but amount deducted but not credited into my account if payment declined nor update into merchant account...i have tried so many times and complaint the same to icici bank and flipkart..but both are denied and still payment are due and daily flipkart sending me notification...please help us to resolve the issue else no one taking it serious...account no.[protected]
Mail- arpita.[protected]@yahoo.com

I am using icici credit card for the last 6 to 7 months and make manual payments at the end of each month before the due date.
Similarly, i made a payment on 2nd december.
I noticed after a few days on the pending amount suddenly increased by inr. 750.
When i enquired about these charges bank said that i have an auto-debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.
I clearly told bank:
1. I never opted for auto debit how come it was applied automatically. They don't have any proof to show... No kyc document and no request number.
2. They have not informed me of any auto-debit charges, how customers aware of this if the customer applies for a credit card, this is the bank's responsibility to aware auto-debit charged and function with customers, not received any mail or call from bank.
3. After deduction contact with the provider they said, they send mail for auto-debit function. I don't know how auto-debit automatically enbale.
4. If auto-debit is auto-enable in salary account, so provide proper information for this, because this is chargeable.
The bank is unable to provide any clear answer.
I have been pressurized to pay these charges without any fault of mine.
Please assist me out
I will switch to another bank as soon as possible.
Thanks, icici, you screwed me up big time!!!

My father in law who is about 70 years old had purchased a car from howrah bhandari in 2018. He is not savvy with sms and internet. However as per regulation bhandari has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voicecalls only) he did not pay heed to those texts. Now, as i have logged into his fastag account, i have found it is blacklisted and rc copy not uploaded hence his registration number is also not updated. I had uploaded his registration copy and requested for both - rc number update and blacklist removal as asked by one of the icici bank customer care executive. After 4 working days i have found there is no movement though the due date to resolve those requests were 1 day only. I again called up icici fastag customer care and executive said "it is blocked from the icici bank side". Then obviously i asked whom i am talking to - is not she from icici bank? She replied "no". Actually they are from some outsourced organisation whom have very little information about the icici fastag and its processes. Then the call got escalated to some senior and that 'senior' asked me to 'register' in fastag. I said unless i am registered already, how come i have already placed 4 requests? Then she logged in to her system and asked me to upload my father-in-law's aadhar card and voter id card. Despite i kept saying that icici bank already has the kyc of my father-in-law as it was financed by them only, the site is showing that kyc is submitted and the car smart card is already uploaded on the site itself - these people denied to assist. Then i asked can i walk in to any icici bank and get these things updated as i was not getting any assistance i required (May be due to the lack of authority being an outsourced company), the senior lady confirmed twice that icici bank branches do not entertain any fastag related issues. Now where i am to seek assistance from???

Dear sir,

I have registered online fastag purchase request on 17dec19 at icici fastag portal. I have paid the requested money online and after few weeks i received sms that my tag account is generated with tag account no: 22447257 and tag serial no.[protected]

But i have not received the fastag till date, it has been more than 2 months today date 3feb20, i have been calling icici fastag support from past two months and i believe i have raised complaint more than a 100 times, but such a careless deaf attitude is adopted by icici people, they do not bother and i am really feeling so much cheated and harassed. Please see few of my complaint number: reference no. : cmp[protected]. It was registered almost a month ago but still showing pending. Such a pathetic icici bank and fastag system governed by government. Please let me know how to make a legal lawsuit so such a crook bank do not cheat masses of people. These fraud icici people responsible for such fraud must go behind the bars!

Rakesh raman
Customer id: 11980609
Reference no. : cmp[protected]
Tag account no: 22447257