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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
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ICICI Bank reviews & complaints page 406

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M
Mukund Sarda
Feb 1, 2020
Resolved
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Address: A-85, Kirti Nagar Tonk Road, Jaipur, Rajasthan, 302018

An unkown deduction made in my account in the transaction remark of "dmc/in[protected] dp chgs till d

Ec-19" on 28th jan 2019 of rs. 688.33 for which no message was received for amount debited in my registered number.

No receipt and acknowledgement received for the charges deducted.

No communciation provided through mail for the same.

Looks like hidden charges.

Request you to resolve the same at the earliest.
Mar 7, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    S
    Swati Taneja
    from Jalandhar, Punjab
    Jan 31, 2020
    Resolved
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    Resolved

    Address: 147001

    My icici account no is[protected] and i had a credit card linked with account.
    I have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

    They charged a late fee without notification. Unnecessary interest charges and late fee charges have been charged which has reached rs 3800
    Even though the credit is blocked but interest charges and late fee is being applied without any notification.
    No credit card statement is present on net banking portal. These conditions were no where mentioned.
    No notification of credit card payment was made by icici.

    Please credit back these unnecessary credit card charges of rs 3800 to card which is now blocked.

    Please credit back late fee+interest charges of rs 3800 back to credit card and stop fooling the customers without notifying them.
    Nov 6, 2020
    Complaint marked as Resolved 
    resolved on 18th March 2020
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 01, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Feb 04, 2020
    Updated by Swati Taneja
    Please see the inappropriate response received from ICICI.This is not accepatable.Please refund back my money of Rs 3800.Terms and policy should be notified or information for payments should be notified.

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      S
      Swati Taneja
      from Jalandhar, Punjab
      Jan 31, 2020
      Resolved
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      Resolved

      Address: 32/2 Near anardana Park, Patiala, 147001

      I have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

      They charged a late fee without notification. Unnecessary interest charges and late fee charges which has now reached around 3800 have been charged to the blocked credit card as well. These conditions were no where mentioned. No notification of credit card payment was made by icici.

      Please credit back these unnecessary credit card charges of rs 3800 to biller as card is now blocked.

      Please credit back late fee+interest charges of rs 3800 back to credit card and stop fooling the customers without notifying them.
      Nov 6, 2020
      Complaint marked as Resolved 
      resolved on 18 march 2020.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 01, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07jom) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Feb 04, 2020
      Updated by Swati Taneja
      I have been chasing ICICI Bank and getting inappropriate responses.Where in this world credit card charges reach to 3800 for amount less than 50000 within 3-4 months and that too without notification of deduction or payment due communication.
      Please refund the money Rs 3800 back to my credit card as I am not going to pay these unnecessary charges which have been applied for no reason and no communication.

      Below is the response i have been receiving.Which is not having any justification
      Re: 000J7aF36AKHACDA:Level1Complaint / Credit Card
      Inbox
      x

      customer.[protected]@icicibank.com
      3:20 PM (1 hour ago)
      to me

      Dear Ms. Swati,

      Greetings from ICICI Bank.

      With reference to your e-mail, regarding reversal.

      We understand that you need a reversal of charges levied to your ICICI Bank Credit Card.

      We value your relationship with ICICI Bank. However, based on the Bank's policy, we regret to inform you that we are unable to reverse the charges levied on your credit card.

      We thank you for giving us an opportunity to be of service to you.

      Sincerely,

      XXXXXX
      Customer Service Officer
      ICICI Bank Limited
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        S
        subodhtatran
        Jan 31, 2020
        Resolved
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        Resolved

        Address: AASHIANA COLONY, Lucknow, Uttar Pradesh, 226012

        Dear sir,
        Somebody withdrew 20000 cash from my account by using a atm card. My card was with me and any other card was used to withdraw money. I complained to bank but they are not responding positively.
        I have only one activated debit card. How the second card was prepared without bank involvement, how the second card was activated without my permission.
        Please help me to get my money back from the bank.
        Mar 2, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 31, 2020
        ICICI Bank Customer Care's response
        Dear subodhtatran,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07hrq) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          anusha basavoju
          from Hyderabad, Telangana
          Jan 30, 2020
          Resolved
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          Resolved

          Dear Sir,

          I have the Personal Loan from Bajaj Finserv. I am paying the Loan late due to 15th of the every month i get salary. i requested bajaj to change my EMI date, they said its impossible. so i use to pay directly to bajaj. Branch. sometimes if i am getting early depositing the amount in the account.But In the evening when i see the amount is debited iam not sure why also.Charged Rs.413 from my account.I am trying to call customer care but unable to reach them . iam paying extra charges for late fee for loans and again this is happening . can you help me out. so that i can use the account for my EMI .I want to know why this ECS is hitting me from one month i lost total oh 16K this month.
          Mar 2, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jan 30, 2020
          Updated by anusha basavoju
          amount debiting Charges
          Verified Support
          Jan 31, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07gzb) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            sharmakhimlal
            Jan 30, 2020
            Resolved
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            Resolved

            Hi team, I've been charged for SMAB from last 3 months. From first 2 months I've maintained balance above 3k, but on Jan 2020 I've started maintaining above 10k. But again this month as well, I've been charged with SMAB + ICGS Tax . Why this is happening when I've already maintained SMAB balance above 10k. It should be stop but it still continue, and I can see SMAB for this month is showing 8K, I don't know why this is happening to me. I've registered a complaint regarding this to ICICI Complaint official but not a single response from them. Please have a look on this on priority basis. Because next month is arriving soon and if there is another deduction for SMAB that will not bearable at all. I've attached the all related screenshots.
            I'm looking forward for your help in this.
            +2 photos
            Mar 2, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 31, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07gz0) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              snigdha27
              Jan 30, 2020
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              Resolved

              Address: 122001

              On 28th of january icici bank has deducted charges of rs 826 from my bank account due to some demat charges, whereas i was never notified if i had a demat account, further without any notification of creating a demat account the bank has debited charges in name of demat
              This kind of fraudulent issue i am facing the second time, i am really disappointed with icici bank due to issues which create botheration.
              Mar 1, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 30, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07dwy) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                J
                jayapaldba
                from Hyderabad, Telangana
                Jan 29, 2020
                Resolved
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                Resolved

                Address: Hyderabad, Telangana

                I have received a fund transfer from us to india for a remote service provided.
                The funds once received in india was kept on hold for 2 days in spite of sending the proof and purpose of transfers. I complained more than 4 times and they simply say, we will get back and even the supervisor and manager could give me an eta. (Sr[protected]
                I guess they are just playing with dollar rate with my money.

                I still haven't received my funds.

                I strongly recommend not to use icici for any of your nri transaction needs.
                Mar 1, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 30, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Deep_Work73
                  Jan 29, 2020
                  Resolved
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                  Resolved

                  Address: Nr. Gandhar Towers Opp Simon House, 400025

                  Hi forum, this is Deepika Bali and I have a complaint regarding unnecessary ECS charges deducted by ICICI, despite not having any credit card or outstanding loan from bank, I really have no idea why they have deducted Rs. 413 every month. This month they deducted it twice on 29th which was today and bloody my balance turned almost zero. I'm unable to find a solution please help me. I really need the money and these rascals do not even offer a reversal
                  Mar 1, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Jan 29, 2020
                  Updated by Deep_Work73
                  SR[protected] this is the SRN number for that fraud transaction
                  Verified Support
                  Jan 30, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07e1r) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    adnan4066
                    Jan 29, 2020
                    Resolved
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                    Resolved

                    Address: UTTAM NAGAR, New Delhi, Delhi, 110059

                    Hi team icici,

                    Account number :[protected]
                    Got deducted rs. 825.99 as a total from account against transaction [in[protected]] dp chgs till nov-19.
                    I'm glad i didn't keep more than that amount in bank. Else would have lost all.

                    But it was clearly told that no amc and i didn't activate demat at all.
                    I need my money back. I'm asking very patiently.

                    Regards,
                    Adnan khan
                    [protected]
                    [protected]@gmail.com
                    Feb 29, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 29, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      vpworld1989
                      Jan 29, 2020
                      Resolved
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                      Resolved

                      Address: Nomura Building Hiranandani Business Park Powai, Mumbai City, Maharashtra, 400076

                      Nomura services india private limited
                      Vishal pandey

                      I am writing for reversing the dp charges which you all have charged
                      How can u deduct dp charges? How can you open demat account without informing the customer?

                      I had no idea of demat account and how to use them, how you guys open the account? And now you are charging 826 rs.. For just shake of your benefits you guys are opening demat account. Even i dont have have a single details related to demat account.

                      Close the demat account as soon as possible and reverse the unnecessary charges.

                      28/01/2020 dmc dp chgs till dec 2019 dr.826

                      For account details please call me on [protected] my registered mobile number.
                      Feb 29, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 29, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sagar Avanthkar
                        Jan 29, 2020
                        Resolved
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                        Resolved

                        dmc charges (dmc/in dp chgs

                        Address: #52 16TH A CROSS 2ND FLOOR BHUVANESHWARI NAGAR, 560024

                        Myself sagar, i have been with icici bank since 2016. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till dec 2019 is shown in the statement. So please make sure to credit the amount which has been debited so far....
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                        rubyagrawal
                        Jan 29, 2020
                        Resolved
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                        Resolved

                        Address: Gurgaon, Haryana

                        I am using credit card from past 2.5 years. But this time i couldn't paid the whole bill due to insufficient balance. Bank has deducted some amount in form of "overlimit fee" already. Along with it auto debit fee is also get deducted. While i did not opted for this service. I pay my bill by my own - manually.

                        How can bank apply any such service without asking to the customer?
                        Mar 1, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 29, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a079l2) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Damodar Kumawat
                          from Kota, Rajasthan
                          Jan 29, 2020
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                          Address: Tikaria Jaipur Rajsthan
                          Website: [email protected]

                          On dated[protected] my fastag id no. 10705651. Trip no.[protected]. I had not use my fastag and my vehicle but toll plaza jaipur had wrong deduction of rs. 295/- on dated 27/09/2019. After several complaint done by me but about three months suffer wrong deducted amt. Rs. 295/- had not refunded. Please take action against authority as early as possible
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                            K
                            Krish1992
                            Jan 29, 2020
                            Resolved
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                            Resolved

                            I never request to open a demat account in icici bank for 6 years now. When i checked my bank transactions and i found that there is one debit transaction '*' dp chgs till may-19' — inr 550.62'. '*' dp chgs till dec-19' -826 and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                            Feb 29, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 29, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a079kr) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I never request to open a demat account in icici bank for 6 years now. When i checked my bank transactions and i found that there is one debit transaction '*' dp chgs till may-19' — inr 550.62'. '*' dp chgs till dec-19' -826 and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
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                              R
                              RummySoft
                              Jan 29, 2020
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                              Address: Opp. JNTU, KPHB, Hyderabad, Andhra Pradesh, 500072

                              Hi team,

                              I saw that my credit score got decreased 52points on dec 2019. And i saw that account summary (#xx4003) due to one missed payment.
                              Let me explain me the current issue: i have not received icici credit card from the bank (Since sep 2019 to till date). With out dispatching/delivering credit card to the customer, how bill got generated?
                              Who did this transaction?
                              I am requesting to enquirer the issue with bank now a days all most all banks doing cheating to the customers i tried many times customer care they have not responded even i do not know exact card number and ccv details with to check with the bank.
                              When i personally visited icici bank (Pragathi nagar branch, hyderbad) they said for credit card we don't have help desk in bank, we have only option to get mobile/online support... I am unable reach-out the icici bank customer care... Over the phone. I have all sms evidences with statement details.
                              Please look on this issue and help me from this cheating... Please help please help... Try to understand my issue help me on this and take necessary action on icici bank for reporting fraud statements or transactions...
                              With activating credit card by the customer how statement got generated with rs:5209.41?

                              Please help me on this.

                              Thanks,
                              Ramesh
                              +2 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 29, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07axo) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jan 31, 2020
                              Updated by RummySoft
                              Hi Team,

                              Thanks for the reply, above mentioned email ID "[protected]@icicibank.com" showing protected what is correct value of this... can you please help on this based on this I will send email.

                              Thanks,
                              Ramesh
                              Feb 01, 2020
                              Updated by RummySoft
                              HI Team,

                              Please resolved my issues.."Unclaimed Credit card, generated statement without customer approval... for undelivered credit card"... Actually my credit card ends with xx4003 But why you guys referred wrong card number in CIBIL report (screenshot attached). Why you guys misguide CIBIL dept as well... And why ICICI Bank Customer Care gave wrong mail id ("[protected]@icicibank.com") how can we reply on this... please help us to resolve the issue.

                              Thanks,
                              Ramesh

                              Feb 14, 2020
                              Updated by RummySoft
                              No update received so far... can you please provide above mentioned details.
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                                C
                                Chenna Pavan
                                from Hyderabad, Telangana
                                Jan 28, 2020
                                Jun 12, 2024
                                This thread was updated on Jun 12, 2024
                                Resolved
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                                Resolved

                                dcardfee deducted 588.82

                                Address: 500082

                                I have seen my statement today and come to see 588.82 rupees debited from my account by ICICI without any prior notice and i'm holding this account and debit card since 2016 and this is for the first time got this much amount got deducted by bank. I need explanation on this deduction and want my money back.

                                How could bank levy if at all any higher fee without any intimation to the customer. Is 588.82 seems normal amount for...
                                +1 photos
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                                ravikiran manjare
                                Jan 30, 2020
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                                Address: 411006

                                Why 826 Rs are deducted from my account. My acc no is[protected]. Name: Ravikiran manjare .I haven't purchased any shares nor sold any .I dont even have demat acc in ICICI.I want my money back.I am very furious about this and if any hidden charges are there it should be disclosed previously only.I want my money back or i will close my account with icici
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  S
                                  surabhirao
                                  Jan 28, 2020
                                  Resolved
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                                  Resolved

                                  Address: GACHIBOWLI, HYDERABAD, Hyderabad, Telangana, 500050

                                  Sub-my credit card number [protected]

                                  Hi sir my payment due for two months pending hyderabad locastion
                                  I lost my job 2months back i will pay as soon as possible
                                  But icici collection mr javeed he went my parents home
                                  Karimnagar village sulthanpur-505525
                                  They harassment and misbehaving with my parents
                                  Their are going to complaint icici bank employe and bank
                                  Plese dont do that behave their are goning to complaint on javeed
                                  Mar 1, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 28, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Surabhi Rao,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    ns410
                                    Jan 28, 2020
                                    Resolved
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                                    Resolved

                                    Address: Jaipur, Rajasthan, 302026

                                    Whay mcc surcharge deducted from my account no.[protected], on transactions date 801.2020, 12.012020 and 15.01.2020 by atm debit card txns mcc5541, mcc4112 etc. While government is promoting use of debit card, such surcharges are unaccepatable, its better to keep cash.
                                    Please revert transcations, it would increase disbelief on banks, i hace a 35 years long relationshiop with this bank and a previleged customer
                                    Feb 28, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 28, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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