ICICI Bank Complaints & Reviews

Even after of many follow up with icici fastag customer care. There is no response on wrong deduction of amount in my fastag account. This is totally irresponsible behaviour. I have been waiting resolution of the complaint already raised with icici customer care. Still they are not refunding my amount. Kindly advise for how long it will be taking it to refund my amount or should i stop following up. Due to the harassment i am afraid o[censored]sing fastag any more in future.

Below are the details for showing same exit and entry date time in toll booth in the complaint raised in the online portal of icici fastag

Reference no. : cmp[protected]

Type: dispute transaction/chargeback

Subtype: toll services not availed/ tag holder does not recognize the transaction

Date occurred: 14/01/2020 00:00:00

Date submitted: 14/01/2020 18:40:17

Title: toll services not availed

Description: customer trip no. :[protected]
Location: dasana entry date/time: 12/01/2020 23:12:53
Exit date/time: 12/01/2020 23:12:53
Processed date/time 14/01/2020 18:23:34
Travel time: 00:00:00
Toll amount: rs. 35.00
Processing fee: rs. 0.00
Discount amount: rs. 0.00

My name is amber dixit and i am an account holder in icici bank since long. But now i am writing this complaint with full of dissatisfaction in heart that icici team is just cheating with customers... I have applied a fast tag on 17th of january 2020 via imobile app and i have been deducted by 500 at the same time. But today is 6th feb and there is no update/clue for my fast tag.. Customer care number is so pathetic as always there is a long queue of waiting and when call gets through the team sitting out there is only one foolish reply that there system is in under updation... How can a system get updated for long 20 days... It is really a pathetic customer service...
Fast tag id which has been provided by bank to me is 12217749 and my registered mobile number is [protected]... I need my fast tag to be deliver at my address now well in two days else i will go to consumer court and also switch all of my accounts from your bank.

Transaction pending - payment not reported by bank. Please contact the bank
I had made an on-line transaction for the payment of west bengal govt. Stamp duty & registration, dated 04/02/2020, through government receipt portal system with icici

Online payment via govt. Receipt portal system

The amount was debited from my account, but i can't download the e-chalan (Govt. Receipt).
The govt. Portal shows as below:

Please wait for (Transaction+2) days to know status of your transaction till the concerned bank update it from their end

I have applied for icici fastag in the month of november, 2019. They provided me with fastag account number 22020516 and customer id : 11586693.
However fastag has not been issued to me though the fastag account is active. When i logged in to online account status said "serial number not provided". You took my money and did not provide me with fastag yet. I request you to release and provide my fastag as early as you could to my address...

Hi,
My company opened a salary account for me with icici. I received one atm card without the name as part of welcome package. Later i received one more atm card via post. I have 2 cards linked to the account, but not able to generate pin for the latest atm card. Visited bank, made multiple calls to customer care, used internet banking, mobile app and nothing works.
The fun part is everyone try to make me do the same process again and again for a week and no output.
I have not come across such a buggy process with any other bank. If this cannot be resolved, please let me know. I will force my company to shift my salary account to old bank.
If you folks cannot figure out, please cancel all the cards and provide me with an active card for which i can generate a pin.

Thanks
Manu
[protected]

Hi,

Myself suresh kumar esaki muthu, i have a opted for a home loan from icici bank. I was entitle for bounce charges of 590/- due to insufficient funds in jan 2020.

1. On every 5th emi amount against my home loan is ₹ 16197/- for the month of jan 20.

2. On 8th jan 2020, an amount of ₹59/- was deducted with the narration bounce charges (As per my bank statement - attaching for your reference)

3. As per your soa received from home loan department, bounce charges is ₹ 590/- and payable emi is ₹ 16, 192.98.

4. Total payable amount with bounce charges ₹ 16782.98/- (₹ 16, 192.98+₹590)

5. On 9th jan 2020, an amount of ₹16, 239.10/- was debited from my account so balance payable is ₹ 534.88/-

6. I had balance fund payable to my builder against the demand raised wherein this difference amount of ₹ 543.88/- has been adjusted in the cheque released on 23rd jan 2020 amounting to 332, 468/- wherein the builder was paid ₹ 3, 31, 924.12/-

7. Post repeated follow-up with branch manager, i did not received any stern reply about the additional charges of ₹ 59/- that has been charged which is present in my bank statement but not present in soa.

If the charges are entitled against bounce charges, it should be a part of soa however it is missing in the entry list.

I have followed up multiple times explaining the scenario but always i end is just one reply "please refer to the calculation mentioned in soa".

I purchased a fastag from paytm and it worked for 3 times and later on it is not working and not showing any errors as well. But in toll they’re not allowing to pass without paying amount even though i have sufficient balance around 500rs + minimum 150rs.

When i call’d paytm customer care they’re asking to pay 100rs and get a new fastag. Why should i pay 100rs extra without any mistake from my end.

Car number - ka53p8107

Hi Team,

I made the payment for Fastag payment on 14th Jan through ICICI bank however, i haven't received the Fastag till now. I have tried to call customer service a lot of times but it's always busy. I lodged a complaint online and the complaint number is CMP[protected]. I haven't received any communication from them till date. ICICI bank is asking me to contact the Fastag customer care and Fastag is not responding to my complain. I am not sure what should i do?

I would like to bring it to your notice that, the amount rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction not did i get any otp during the transaction.I have checked this when i got a message from icici bank, the amount was debited on 4th Feb 2020.Could you please assist me regarding this.Please the attachment regarding the same.

Vehicle No.: MH01BG0267
HDFC Fastag Customer ID :[protected]

SIR,

I have FASTAG issued by HDFC Bank for vehicle No. MH01BG0267.
On Ahmedabad Vadodara Expressed Highway I was charged two times for one way journey, first at the entry point and second at exit point. If had used cash line I would pay only at entry point.

This has happened two times, on 25th December 2019 and on 20th January 2020 with vehicle no. MH01BG0267.

I wrote emails to-

(1) support.[protected]@sahaj.co.in
(2) [protected]@hdfcbank.com
(3) fastag.[protected]@insolutionsglobal.com
(4) toll.[protected]@irb.co.in
(5) etc.[protected]@ihmcl.com

.co.in and also tried by helplines, but had not got any satisfactory response

I am have saving account in the icici bank, sector-6, airoli, navi mumbai branch. I had issued a post dated cheque of 8th feb 2020 which should not have been cleared before that date. But the cheque was debited from account on 4th feb 2020. Every time i call icici call center their executives are putting on hold for 10 to 15 minutes and provided no resolution till date. From last 2 days i am struggling with this issue. I also visited my home branch and met the branch manager mr. Shiva. Till now i have not got my money reversed in my account. Please help.

I have been contacting icici fastag customer care since december 2019, regarding an add-on fastag for my second vehicle, where i already had a functioning fastag for one of my two cars. And also requested to replace fastag of my first car, in january 2020. After constant quires with the customer care they told us to recharge our fastag account as to process further, as our balance was low then. We have recharged our fastag cug wallet (Closed user group wallet) with a sum of rupees 1000/- after further quires with the customer care post recharge, the insisted us to transfer the amount in the cug account to the fastag card account which i had asked them to replace.

When i noticed no action is been taken by them regarding my requests on my fastag login, i contacted the nearest icici bank fastag department in ambattur industrial estate, chennai.
When i explained the whole issue from the beginning to the concerned person in the branch, she is asking us to recharge my cug account again as there is no sufficient balance.

The problem is the customer care executive has insisted me to transfer the whole amount to card account from cug account and the branch people near me are asking me to recharge my cug account as the amount transferred to the card account cannot be transferred to the cug account.

The branch people are least bothered to hear to what am telling them, and also some of the customer care executives are disconnecting the call soon after i explain my issue to them.

I have all the recordings of the calls that i had with customer care..

Irritating person work over there named snehal bhosale. She called a day before n asked abt some person i told her i don't knw him and dis is wrong number thn also she was like k how come u don't knw him he have given your number as a friend. N she was too rude.. Didn't greet well. Call center wali ko tameez shikayi jati hai isko kuch bhi nhi hai. I have d recordings also...

I have certificate no.23253.. The bond is maturing on 29.06.2023.
I had sent a letter at the address icici bank towers, bandra kurla complex, mumbai-400051which is returned back stating that address is changed. Now i want to know the address where i may contact. Secondly, i want to know that the bond is valid and will mature duly on the due date. My phone no [protected].

Dear fastag team
I have received a text message on my cell phone that 65 rs has been debited from my fastag account for transaction by my car on manesar toll plaza. But my car parked safely in my home at that time.
I think that’s a technical problem.
So please refund my money. Please process this action asap.
My car no hr36ae7336
Vinod [protected]

Last year your customer care executive called me and just asked me to answer "yes yes" and then you guys deducted 1899 rupees for some service which i didn't even asked for. Today again you deducted 1899 rupees for the same. Please refund my whole amount 3798 rupees. I don't want any service. This is highly unprofessional and fraud thing to do with any customer you guys deducted amount without my consent and now no one is showing up for help.

Dear sir/ madam,

I have applied for fastag almost 2 months back thru online axis bank services for my car mh12gv4804. I had applied with my address of dahisar in mumbai but it went to ahmedabad in gujarat and was undelivered. Then i sent email to etc. [protected]@axisbank.com giving my correct address of mumbai. But still it is not delivered for the wrong address again. I am sending emails to them, asking their contact number, sharing my own number for last 1.5 months so that the problem can be resolved. But not getting the response from them. This is total harassment for me while they are using my money also.

Kindly guide me in this regard.

Thanks & regards,

Nitin r. Dusane
M :[protected]

I've got back to back irritated calls from ICICI regarding the cpp plan, and they said it is mandatory and default for every card holder and they deducted 1899 from ICICI account, I come to know that I have cheated by them, and seriously I'm not interested in opting for this plan, please deactivate and return my money ASAP, seriously not interested...

My name is surabhi
Request no is SR[protected]
Mobile no is [protected]

Hello,
Please be patient as my issue is a little complicated but definitely true.
I have an ICICI bank account registered in hyderabad but currrently residing in dhanbad as a student.
I had transferred 3000 Rs on the date of 02/01/2020 through phonepay to the phone number [protected] but the problem arises here wherein i was supposed to send the money through googlepay and not phonepay as the same phone number had two...

My car with registration number hr26cs5501 has not crossed the kherhi dola toll plaza gurgaon on 4th feb 2020. But according to sms from bank rs 65 has been deducted via transation id:[protected]. We have tried to contact 6-7 times on the bank customer number [protected] but it was busy all the time and rest it was on waiting. So kindy revert the fund to my account.