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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

Resolved

14271

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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Address: Nalgonda, Andhra Pradesh, 508213

I am a icici fast tag customer, tag account no: 21444745. My account was charged with charge back process multiple times. I spoke today with icici fast tag customer service representative, they could not give the exact reason why the account was charged. They are saying that charge was made by an error within nhai system and could not issue the refund if it charge was made 40 days back.

I request refund for all the charge back processes.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0898l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 12, 2020

Updated by nkr6838 what is the email ?

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Address: 560078

Dear sir,
My name is gangadharnandhagiri holding an account in icici bank earlier i am used credit card but after that i am cleared total outstanding n closed card but still they are asking me to pay 8000 extra and they make my account as lien what should i do, earlier also i am lost 13000 because of icici bank atm please look into my problem this is happening every time and saying that u r credit card payment pending u have to pay the bill kindly do me a favor from u r side so that they remove lien mark

+1 photos

Mar 15, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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S

sathya12333

from Bengaluru, Karnataka

Feb 12, 2020

I had an icici credit card earlier in 2016 and closed the association clearing all the bills in 2017.now when i check my cibil report, I see amount overdue 2900 in my credit card. I don't understand why Im seing this amount. Mailed customer service and called them many times but no response from them

extra charges added to my saving account - Comment #3645020 - Image #0

M

MAITRY DAS

Feb 12, 2020

Dear sir,

I would like to report a call from Rakesh Sharma from mobile # [protected] and was forced to make a transaction of Rs. 5000 on 5th February 2020 at 1:36pm from my account to [protected]@myicici with Google transaction ID# CICAgKDenoSyVA.

Thanks!

S

Sherlyn

Feb 12, 2020

I had requested for cancellation of vk assist plan last year but I have still received a message for recharge of the same yesterday. I request you to look into the matter and do the needful

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Without my consent, rs. 2500 has been deducted from my account on 09/2/2020 to 'dr. Tran for funding a/c.
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

+1 photos

Mar 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08999) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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wish39

Feb 12, 2020

I am Mohammad Irshad . 218.11 rupees and 126.06 rupees deducted on 31 january 2020 from my account ( DP CHGS TILL Dec 19.
I have never activated any Dmat account.
Please refund my amount.

My contact number +91-[protected]

deducting rupees from the account - Comment #3645027 - Image #0

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Amount debited from icici credit card but not credited to fastag account. Transaction was done on 29th nov around 9 to 10 pm. 200 rupees got debited but not reflecting in fastag account[protected]. Even contacted customer care but no proper response. Opened a case with fastag where the resolution should be provided by 27th december but still the issue exist. Here both the source and destination both are managed by icici but i won't be able to have a solution for this. Its already 40 days and dont know where the money went.

I have already raised a complaint 2550728 but was resolved without a solution

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0898g) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 12, 2020

Updated by Ravindra thota How can i know the mail id to which i have to send the reply ?

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Address: Mumbai City, Maharashtra, 400708

Stop payment of cheque was given to the airoli, navi mumbai sector-6, branch on 6th feb 2020 still the cheque is presented on 8th feb2020 again and i got message of insufficient fund on 10th feb 2020. It seems that before clearing any cheques the icici bank is not checking anything. Icici bank not only ignroes the customer but also they don't call for any clarification. Their call center is the worst. Their call center guys don't want to resolve the issue but just want to close the call by giving some fake promises. I had rasied a sr request number sr[protected]. But still they were unable to resolve the stop payment of cheque. Worst service and worst private bank.

ICICI Bank customer support has been notified about the posted complaint.

Feb 10, 2020

Updated by rajendracho ICICI Clearing Backed team need to update my cheque status as Returned and Mark this cheque number permanently as disqualified for presenting.

Verified Support

Feb 10, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085xy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 10, 2020

Updated by rajendracho This is the standard message you are sending to everyone with no resolution. Not understood what is the email id. As it is seen protected in the message.

Feb 11, 2020

Updated by rajendracho Is Icici Bank really serious about the customer issue. Very Pathetic service and all useless people.

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I was travelling from Madurai to Chennai on Yesterday, In THIRUMANDURAI Toll Plaza amount Rs.185 was debited from my Fastag wallet for single entry of my car Instead of Rs.55

I need refund amount 130 from your side. Below are the further details

Vehicle Number : TN59BM2080
Wallet ID: [protected]

Date:[protected]
Time: 17:21:34

Thanks & Regards,
Deepan Venkatesh

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Address: HDFC FASTAG, 560039

Website: v1.hdfcbank.com/htdocs/common/fastag/index.html

Inspite of having balance of 1500/- my HDFC fastag is classified wrongly as blacklisted.

I have called the HDFC call center 10 times but the issue is not resolved. HDFC has the worst call center. There is no way to either get my issue resolved not cancel the HDFC tag.

The contact center agents can't even speak english to understand what the issue is. The call center has not record of me calling 10 times in the last one month and I have to explain the problem every time.

TagId: 34161FA8203288AC039C9AA0

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 10, 2020

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

V

Venkata Raghavan AK

Feb 10, 2020

I have tried calling HDFC customer care 10 times but the agents are highly incompetent. Need this to be escalated to the highest level.

Please share the contact number of next level of escalation in HDFC fastag.

I will be filing a complaint with consumer court if this is not resolved in next 1 week. I will be claiming damages and charges for the trouble caused.

You either rectify the issue or refund the entire amout.

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I have applied icici bank fast tag on nov 26/ 2019, i have not received tag so far. Compliant registered in fast tag through toll free number four times. Responbile reply not received. Now i have paid cash when crossing toll and difficult to take car to cross the toll, fast tag office not responded till date.
Tag cust i'd no: 11615223
Vehicle no : tn 31 az4149

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I have registered with fastag and have deposited sufficient money on my fastag account. I travelled today[protected] from pune to mumbai via mumbai bengalore express way and rs. 173 were deducted at talegaon toll plaza and again rs. 173 were deducted at khalapur toll plaza. Ideally, only rs. 57 should have been deducted. Vehicle number mh12 hv 2261.

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Address: 410218

I had made a transaction of 8750 inr to state bank of india account via imps on 09-feb-2020 at 21:55:27 and it got timed out at beneficiary bank with message "txn status will be updated by bene bank within 3 working days"

Money got debited from my account. Please rollback the transaction or credit it to the beneficiary account

Imps txn reference number :[protected]

Feb 10, 2020

Complaint marked as Resolved

Money got credited in beneficiary bank account

ICICI Bank customer support has been notified about the posted complaint.

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Syed sulthan beevi

May 5, 2021

Faced same issue. How much time it will take to reflect on my account or beneficiary account?

Syed from mumbai

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Address: 495 ,SREE ANANTHNAGAR ,E CITY ,BANGALORE, 560100

Dear mr. Bandarkar,

We understand your concern.

As per our telephonic conversation today, we have addressed your query mentioned below.

This is in reference to your e-mail, with respect to dispute on transaction amounting to rs.20005.00 initiated in your account dated january 28, 2020.

Your request has been registered vide sr[protected]. Status will be informed to you within 16 working days. If the transaction is not claimed by the merchant, the transaction will be released in your favour. However, if the merchant claims the transaction, we will raise a chargeback with the acquiring bank as per visa guidelines. The 'turn around time' for dispute resolution is 35 working days.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Venkatesh
Customer service officer
Icici bank limited

+1 photos

Mar 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2020

ICICI Bank Customer Care's response Dear Jagdeesh.Bhandarkar,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a083xb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Srinager, Srinagar, Jammu and Kashmir, 191111

Website: Regarding experience letter

Dear team
I imtiyaz malik the x employee of your company with employ code 352483
I have not received experience letter. So in this regard kindly help me how i can get experience letter. Kindly solve the issue as soon as possible i have very much need of experience letter.
Regards
Imtiyax malik
Employ i'd 352483
Date of joining 10/10/2016
Dob 03/11/1994

Mar 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2020

ICICI Bank Customer Care's response Dear Imtiyaz malik,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: LATUR, 413512

Respected sir
Ours is saving account no.[protected] in latur branch having ifsc code is icic0000341 on 24.12.19 rs 17700 + 24.10.2019 rs 8260 & rs 352 on 23.10.19 total rs 26312.82
We request you to reverse the same as such behaviour is not good for the future working and relations pleas

From
Latur vipassana samiti
Mob no [protected], [protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 15, 2020

Updated by lvslatur RESPECTED SIR OURS IS SAVING ACCOUNT NO[protected] IN LATUR BRANCH HAVING IFSC CODE IS ICIC0000341 IN THE ACCOUNT STATEMENT, CHARGES DEBITED ARE DATE PARTICULARS AMOUNT 24.12.2019 MID75890788 ALREC[protected].00 24.10.2019 MID75890788 BALREC[protected].00 23.10.2019 MID75890788 BALREC[protected].82 TOTAL CHARGES RS 26312.82 SUCH HEAVY CHARGES DEBITED UNNECESSARY. ON PHONECALL WE HAVE REFUSED FOR RENEWAL OF SWIPE MACHINE INSPITE OF THAT YOU ARE DEBITING THE CHARGES WHY? PLEASE REVERSE THE SAME. AS WE ARE NON GOVERNMENT ORGNISATION OF ARRANGING RESIDENTIAL VIPASSANA TEN DAYS MEDITATION SHIBIR AND NOT CHARGING ANY FEES, ALL EXPENSES ARE CONTRIBUTED BY THE DONATION ONLY PLEASE GIVE US JUSTICE LATUR VIPASSANA SAMITI BHUTADA DWARKADAS R SECRETARY [protected], [protected]

Reply
Forward

Compose:
COMPLAIN FOR CHARGES DEBITED
MinimizePop-outClose
[protected]@icicims.com

COMPLAIN FOR CHARGES DEBITED

Sans Serif

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Address: v.p.o chakkan, 125076

Without my consent, rs. 2000 has been deducted from my account on 08/02/2020to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

Mar 10, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082tj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh, 500056

Hi, my fastag customer id is 11903280.. I requested to change my mobile number in[protected] with compliant number cmp[protected] till date[protected] not updated for the same.
Now again i call to customer care, they said that server issue and your team given new compliant number cmp[protected]..
Your team earlier said that max tat is 7 days...
Till now 7 days is not over or till server is not working???

Mar 15, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2020

ICICI Bank Customer Care's response Dear vasudhar kusuma,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a083xe) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560098

Website: Axis bank

Axis bank has cheated me of rs. 460 towards fastag unauthorised claim, they have acknowledged their mistake, but closed the ticket without explanation, no response for any mails... Dear sir/madam,

As per your provided vehicle image & rc book copy we have analyses the transaction and we found acquirer bank wrongly debited as per their mapper class.

We have raised the dispute with npci as on[protected] since there is the tat of 12 days for the settlement of dispute. We are not in position to update the current status of dispute. The final fate of the transaction will be updated after 12 days. Hence we request you to please co-operate with us for the interim period.

Your dispute amount will be credited to your wallet after once npci and acquirer bank accept this claim
Regards,
Satish bhalchim
Ccph - etc team
Axis bank

Aug 5, 2021

Complaint marked as Resolved

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Axis Bank Customer Care

from Pune, Maharashtra

Feb 8, 2020

Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank. Regret the inconvenience caused. Regards, Team Axis Bank.

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Applied for fastag on 03 Dec 19.However till date I am not received the same. Raised complaint many times however no positive action. I raised the issue in same platform before two times, icici assured all possible help but they didnt re dispatched my fastag. Previous complaint references attached with this complaint

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ICICI Bank customer support has been notified about the posted complaint.

Feb 13, 2020

Updated by Manikantan A M Issue not resolved till date

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Hi,

This is to inform that my husband suresh prabu raju passed away on 23-sep-2019. He has an account with icici bommanahalli branch.

There was an erroneous transaction that he made to another icici account an amount of 14, 000 (Fourteen thousand only) instead of paying to my account. The last 2 digits of the accounts are interchanged.
The wrong account to which the amount was transferred is a dormant account.
Since suresh prabu is no more, i want to bank to re-transfer the erroneously transacted amount of 14, 000 back to suresh's account so that i can close the account. Kindly look into it and help.

Mar 9, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

ICICI Bank Customer Care's response Dear Remy Suresh,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080vs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Faridabad, Haryana

I got a random deduction charge of around 514 rs + gst for may (The month my account was dormant). Moreover it was a salary account, i was not even informed of any minimum balance when it was reactivated.

This is a fraud money minting scheme by icici. They are charging smb charges without notifying their clients of any minimum balance information.

Please help me get my money back.

Mar 11, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

ICICI Bank Customer Care's response Dear bolly update,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080vv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My last month salary fully debited by icici bank without any information and that month i don't have money for food and family medical issues and I'm calling to customer care of icici bank but bank don't do any help . I have scene more problem at that month 2 days I don't eat food because of money problem.bank deducted the amount without any further information sir and I come to home with walking 10 km because of no money for bus charges

ICICI Bank customer support has been notified about the posted complaint.

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