ICICI Bank Complaints & Reviews

I had raised complaint on icici fastag portal about excess toll deduction on 12th jan. The journey was made on 11th jan on mumbai pune expressway

Instead of rs. 173 they deducted rs. 1166 at khalapur toll plaza. On the next talegaon toll plaza also wrongly deducted rs. 173

Complaint no. Are cmp[protected] & cmp[protected].

For about 40 days there was no reply from icici bank.

On 40th day they replied saying -
As per guidelines, validity to raise chargeback is 40 days from the trip date.in this case, the validity expires on “[protected] on which tat expires”. Requesting you to provide the required information “ provide rc copy/vehicle image"” before tat expires”

The fastag was issued to me only after verifying the copy of rc book. It is already with them. Then why they need it again. My vehicle tag is linked with it already. The transaction was also made through fastag that means there server had all the records.

Also even if they needed rc book. Why it took 40 days to just say that.
While raising the complaint there was no mention that submitting rc book is compulsory.

Now the customer care says 40 days are over they can't do anything. Also, there is no email id on icici fastag website to register the complaint.

I hope i will get some resolution / direction about how to proceed

Dear sir,

Please note that i have made a recharge of rs.500 to my fastag id no 11311853 bearing vehicle res. No-od02ba5331. Amount has already been deducted from my account where as the same was not yet creditted to my wallet yet. Icici fsstag bank is not responding at all to my complain. Several times i have contacted the bank but no response. Please take necessary step or suggest any alternative.

Dear sir/madam,

Mrs./miss puja (Collection dept.) send executive in my house for taking videos of my wife.
And now used bad language against my wife like...
1) tera biwi ko bech/betha de
2) tera ma to abhi korne ka layek nehi hay...

Many many words...
Sorry to share this type of word, i have prove.
Please guide me what i do, i have ph no. Also.
Taken a loan of rs.1 lacs and already paid 126000/-, they claimed 11, 000/-
Due to accident i am now job less, mom paralyzed pation otherwise i pay the claim amount.
So, i am decide that i launched fir in consumer protection act 2019 and without informing capture picture/ video of house wife's when her dressup for bathing.

And also all documents share in face book and media for all customers awareness from icici bank.

Please guide me.

I wanted to open an account in icici bank as it's services were good. So when i went to bank, one of executive told for opening account you need to have your parents accounts in the same branch and even the executive convinced me to open my mom account. So i opened 2 account. I was using my account regularly and my mom account rarely. Later after few months when i visit bank to enter passbook. There i come to know that icici bank has debited around 4000 from my account as mab charges. When i asked the bank people to credit back the amount, they replied in a rude way and told it's not possible.
I request you to kindly reverse back the charges debited from my account that to without notifying.
Name :- seema bhatter
Mail i'd :- [protected]@gmail.com
Branch : hanumanthnagar branch, bangalore

I ordered icici fast tag but didn't receive any tag. After inquiring abt it, i came to know that my vehicle no. Up32jm5627 is being blacklisted by npci. I have been trying to reach customer care but getting zero response, every time they say the server is low call after 1 hrs or 2. Now you guys are literally harassing me by not resolving my problem from the last 3 months. My contact details are [protected].

Sir,
Regarding above subject, i intimated you that i was crossing toll. Plaza near sampla, rohtak. My fast tag was attached in. My car. But in a toll window, it could not read/sacnned and rs. 120 may be deducted from me i. E double of only one side. Whenever toll plaza charges was rs90 for both side
Why. As per rules, toll authority can not be double and excess charges if fast tag is attached /paste in the windscreen of vehicle. If fast tag not scanned then no fault of owner of vehicle. This is totally injustice. If this issue is not resolved i am compelled to go to hon'ble court. I request you that pl help to resolve the same as soon as possible.
Regards
Prem singh sajwan

My father-in-law invested in 'icici money multiplier bond-1298-mmb-three' in 11th january 1999 with issue price of rs 4000/-

Therefore, you are requested to provide the details for the same at the earliest.

Details:
Bondholder no. 4710-059
Certificate no. 939
No. Of bonds. One
Name - e nimisha u/g e k vittal
Email: [protected]@gmail.com
Contact details. [protected]...

I tried opening account through online on february 12th, since then:
1. No email/sms from icici with my account details (I took a screenshot of account opening success page which had the account number so that's it)
2. Can't activate userid/password for netbanking, it says it's an invalid account.
3. Not received any calls from icici for full kyc conversion which i was suppose to get.
4. Received atm card today but it's useless as still can't access my account
5. Imobile app also does not gave me access to my account.
6. Reached out to icici customer care with a email detailing all the issues i am having but have not received any response yet.

From last month some amount from my icici bank account gets deducted without informing me. When i checked my passbook it shows rtnchgs. What the hell is this?? Worst service from icici bank. Not recommended to anyone. Please don't mislead customer don't deducted our earned money which cost too much hard work. Expect to solve issue as early as possible and return my illegally deducted amount. Thanks

Account no:[protected],
[protected]

Mobile no:[protected]

Sent from yahoo mail on android
Dear sir

This is in reference to the above mentioned account number as i have not operate the sane due to dispute with credit card as i was been informed that they will deduct the balance from my savings account with out my concern too
As i have already raised the issue with concern
I would request you to please look into my account and reverse the charges if any for non operation or mab
So that i can operate the same
Or it is it upto you or else i have to put this matter to concerns department head. Or consumer for false statements by credit card team

Hi team,

Due to financial issue i having some issue to clear by emi of the loan. Icici bank deducted 6000 till now from my account without intimation in 1 day 20.02.2020. I need my money back i ll clear the charges once back on track and they can aske by it in prior so that we can arrange the fund. Its been 9+ year i have account with icici bank, i cannot tolerate this. I am really in need and they debited back to back.

6000 is big amount for me now. Please reverse it my humble request and adjust the same next month when my account is filled with money.

Account number[protected]

Sir, i have deposited a cheque no. 17575 dt. 13/1/2019 rs. 304750.00 same has been rtn by bank on a/c of date invalid. I have received mail regards to it on 22/1/2020. Since i am unable to update my address for want of proper documents, i told them i will collect the return cheque from home branch itself. My staff n i visited bank several times, but still the issue is pending. I aslo raised complaint through bank website level 1. 3 days back. Today when i want to raised level 2 complaint, i could not do that due to want of reference no which i have not received when i raised complaint earlier. I was force to raise level 1 complaint only today.
My a/c no saving[protected] icici sangeetha bisani.

Customer id: 10202504

Customer id: 10202504

My father in law who is about 70 years old had purchased a car from howrah bhandari automobiles in 2018. He is not savvy with sms and internet. However as per regulation bhandari automobiles has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voice calls only) he did not pay heed to those texts....

Customer id: 10202504

My father in law who is about 70 years old had purchased a car from howrah bhandari automobiles in 2018. He is not savvy with sms and internet. However as per regulation bhandari automobiles has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voice calls only) he did not pay heed to those texts. Now, as i have logged into his fastag account, i have found it is blacklisted and rc copy not uploaded hence his registration number is also not updated. I had uploaded his registration copy and requested for both - rc number update and blacklist removal as asked by one of the icici bank customer care executive. After 4 working days i have found there is no movement though the due date to resolve those requests were 1 day only. I again called up icici fastag customer care and executive said "it is blocked from the icici bank side". Then obviously i asked whom i am talking to - is not she from icici bank? She replied "no". Actually they are from some outsourced organisation whom have very little information about the icici fastag and its processes. Then the call got escalated to some senior and that 'senior' asked me to 'register' in fastag. I said unless i am registered already, how come i have already placed 4 requests? Then she logged in to her system and asked me to upload my father-in-law's aadhar card and voter id card. Despite i kept saying that icici bank already has the kyc of my father-in-law as it was financed by them only, the site is showing that kyc is submitted and the car smart card is already uploaded on the site itself - these people denied to assist. Then i asked can i walk in to any icici bank and get these things updated as i was not getting any assistance i required (May be due to the lack of authority being an outsourced company), the senior lady confirmed twice that icici bank branches do not entertain any fastag related issues. Now where i am to seek assistance from???

After few days i raised complaint here, i found icici bank representative has closed that complaint as "resolved" and shared an invalid mail id. I have repeatedly posted comment on that thread which all were ignored, hence opening another complaint here.

Nach_ad_rtn_chrg~bajajfin~04feb20~5c87ec dr. 0.01 on 17/02/2020 nach rtn chrg ad_bajajfin 03feb20~ b50476 dr. 0.02 on 17/02/2020 nach_ad_rtn_chrg~bajajfin~04feb20~5c87ec dr. 32.80 on 15/02/2020 nach_ad_rtn_chrg~bajajfin~02jan20~9b1e1d1~4010cdev dr. 149.02 on 16/01/2020 nach_ad_rtn_chrg~bajajfin~02jan20~9b1e1d1~4010cdev dr. 263.97 on 14/01/2020 nach_ad_rtn_chrg~bajajfin~03jan20~845a6e8~4010cdev dr. 735.95 on 14/01/2020 nach_ad_rtn_chrg~bajajfin~03jan20~845a6e8~4010cdev dr. 149.05 on 14/01/2020
Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserv and told me they authorized to deduct only loan amount, not any other charges.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Lal bahadur

Icici bank loan recovery agent, talking rude, despite giving the official address of the credit card, wanting to go home to mess with ladies at home, knowing that card owner is at the office, the office address is already provided.
Wanting to demean me in the neighbourhood by shouting outside the house,
Also calling on the phone and threatening me that "you don't know me, you wait & watch what i can do to you"
Agent...

I had purchased a fast tag from an agent who professed to be from chai, his name is rasool (+[protected] who directed that a form be filled and sent by whatsapp to +[protected]. He had collected 350 rs from me and gave me a tag which he said would be activated once i send details to the second number. This was never activated for whatever eason and subsequently that tag has been destroyed. Since then, i had gotten another tag from hdfc bank and when i demanded my money back or a new tag which i could put on another vehicle i own, there has been no response. This is highly unethical and very disturbing, especially in light that now nhai is giving away the new tags for free. I don't understand how chaotic and non consumer friendly this whole deployment has been. Its very frustrating!! Hope take appropriate action and return my money.

These credit card people marked lie on my salary accout, although they have debited 12000 from my account still there is lie of -27996 without informing to me. I dnt want my money back that was the due and it's ok if it's debited but i want this lien to be removed else i won't be able to do anything.. Please help in removing it i dnt knw what to do...

We all know we have to clear the dues and according to the agreement the amount of 12k is already debited and there was no information from credit card department about this... None of them called and they just say we tried to contact you and all stuffs and now when i call them they say no one can help you in this life... This is not the way you talk to someone without even knowing the exact issue... They have no rights to mark lien i only have one account in use and there is no other way to take money and pay.. Please help they don't have right to mentally harras someone. It has to be removed please help me out here i need a resolution.. If you need any details i will definitely share it to you.. You can even talk to the guy named ashish who was not rude was also abusing for no reason...

Name : fauzia khalid
Cert no : 5685 on 27.03.2002 for 2 bonds (Bondholder no.[protected]
Cert no : 66427 on 11.03.2005 for 4 bonds (Bondholder no.[protected]
E-mail : fauzia. [protected]@relianceada.com
Mobile number : [protected], [protected]
Telephone number :[protected]
Address : 471 pocket-l, sarita vihar, new delhi-76
City : delhi
State : delhi
Query : i am fauzia khalid, i had purchased icici flexibonds - 06, infrastructure (Tax saving bond 022002 tsb-three) bond no.[protected],[protected], no. Of bonds - 06 in 27.03.2002 & 11.03.2005, kindly confirm what is the status of my bonds, how would i claim the bonds money, in this connection request your good self to send me e-mail on fauzia. [protected]@relianceada.com kindly help me in getting my money at the earliest.

Thanks & regards
Fauzia khalid

Mere pass quiker job ki trf se icici bank me job ke liye [protected] iss number se call aayi thi unhone reference id generation ke liye mujhse 550 rupy jma krwaye the bola tha ye 100% refundable amount h refund ho jayega jo ki maine 15/10/19 ko jma kiya tha baad me amount jma krne ki baat aayi to maine apna amount wapas krne ko kha to unhone company ke mail pe mail krne ko kha to mai maine kiya ki mujhe koi job nhi krni h mujhe mere paisa wapas kro lekin abhi tak process nhi hua soi request you to please tak action and refund my amount as soon as possible 22/10/19 ko maine refund ke liye apply kiya tha at present time jinhone mere pass quiker ki trf se job ke liye call kiya ab unke no pe call krne pe call bhi nhi lgti [protected]