ICICI Bank Complaints & Reviews

I gave an advertise in olx. The a fraudulent person called me named sahil kumar. Who said he is in army. He want to buy the item and send some qr code. And after scanning rs. 73520 has been debited from my account. After checking i came to know that the money transferred to some icici bank account with upi id handle @myicici. Please help me to get my money back and catch the fraud who using your bank for doing fraudulent. Thanks.

I have visited the icici bank, big kanchipuram branch today (18th jan 2020) to close the fd which has matured on 14th jan 2020. Since my account is inactive, i have been told to complete the kyc to activate it and i had the original aadhaar card with me to complete the same. I have been asked to wait for 5 minutes by the executive as he has to get the approval from their branch manager or deputy branch manager. But even after waiting for 30 mins there, there is no update from them and i had to reach out to him once again and i got the same response to wait for 5 mins. Its such a pathetic service i have received from icici bank which is completely opposite to what i have received when i went to open the fd. I had walked away from the bank by telling the executive that this is not the way to respond to a customer.

Hope someone responsible will look in to this and doesn't repeat in future for their customers as i will go to some other branch to complete my work.

Fastag id: 10981900
I regularly travel btwn blr & nelamangala if paid 35 at kulumpalya toll then they wud leave at chokkenahalli toll freely. If im going half way not till chokkenahalli they charge 18 at kulumpalya toll. I used icici fastag they r charging 35 at both the toll which is 70per side and round trip charged 140 to pass two toll and round back.

My complaint ref. No;cmp[protected] complaint on 31st dec 2019.
I had to pay cash then i found they have deducted 173 rs also from my fastag at talegaon toll plaza. Trip number[protected] on 31.12.2019 at 10;43;11 hrs.

I raised a complaint with icic bank they sent me a complaint number. But for last 3 day no one is picking uo the toll free number [protected].

Pls remit back my 173 rupees back to my fast tag accountat the earliest.

Hi team,

My account got debited with rs 413.00 (Screenshot attached) and the remarks mentioned in the summary is - "nach_ad_rtn_chrg~bajajfin~02jan20~9
B86c4c~4240cdfg" which i believe refers to a bounced check/emi. However my emi was never bounced back attaching the statement from bajaj finance for this active loan and you could clearly see that all emis were debited on time. Kindly verify as this is an error from icici side.

Kindly refund this amount back into my savings account asap before the matter escalates. As this is very unprofessional to deduct unnecessary and then not even notifying the customer, god knows how many more deductions are there like this.

My personal phone number is - +91-[protected] in case you need to reach me for faster communication.
I hope this matter will get resolved soon

Awaiting your response

P. S - same information has been sent to - [protected]@icicibank.com, no response yet

From my icici savings account 30th dec 2019 7000 rs debited from back end without my knowledge. No information about this in statement also.

I called customer care regarding this, they told your account marked as lien, pls contact with any icici branch. I went next day to branch ask details about this, they told 7000 rs debited (7 transactions - each transaction 1000 rs) from back end, we don't know about the details, so pls raise the written complaint regarding this.

I raised the complaint 3 times in 2 branch (Perambur and second line beach).

But still i am not getting details about this.

My registered mobile no : [protected]

I am facing below issues:
1. I submitted complaint request on 23rd nov on icici fastag portal, that is still open. No action has been taken on that yet.
2. My fastag is blacklisted. It went in negative balance but i had recharged it with the sufficient amount and now balance is 176.00 on 13th jan but it was still showing blacklisted at toll plazas. I have raised a request for the same on fastag portal.
3. Have tried to call at customer support number[protected] and[protected], but they keep me in waiting for an indefinite time.

My customer id is: 11474220

Pls resolve the issues.

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Saugata hazra

I've registered for fastag with icici on 29 nov and got sms from icici saying my account got activated on 29 nov 2019 5 pm. After then i downloaded icici bank etoll payments mobile app and recharged rs. 1000 through this application from my icici bank account. But i still can’t see this amount reflecting into my fastag vehicle balance. So i have raised complaint on 2 dec 2019 and got an update from customer care saying i'll get a response within 15 days. But till now i haven't got any response. Whenever i can customer care they say like they will raise a new complaint and escalate this case to higher management and i'll get a response in 3 days. Still no response from anyone. Even today also i called customer care they said the same. How come icici doesn't have any escalation matrix for fastag service? When i ask fastag customer care, they said like there is no other contact except them. Even there is no email address to send/escalate our complaint details. So in that case if a issue is not getting resolved by first level customer care how can a customer reach out to next level person? Is there any way i can get my amount added to my fastag balance or revert back money to my icici bank account. As customer care said, i've already attached my icici bank statement with the complaint.

Fastag complaint no - cmp[protected]

I travelled from pune to mumbai on 4th jan. I wanted to register a complaint on the toll that was deducted from my fasttag account[protected].

The total toll is rs230 but the toll tax that was deducted from my account at talegaon toll plaza and khalapur toll plaza is rs 346) i. E rs 173 at each toll.

Please find the details of transaction as below
Tag account no. : 22370941, licence plate no. : mh14eu5578 04/01/2020 09:49:16trippostrs. 173.00 deducted for toll at khalapur toll plaza, tag serial no. :[protected],
Licence plate no. : mh14eu557804/01/2020 08:13:37trippostrs. 173.00 deducted for toll at talegaon toll plaza, tag serial no. :[protected], licence plate no. : mh14eu5578

Kindly help in recovering the excess amount deducted (Rs 120) from the toll/icici bank. As i havent received any response when issue raised on icici website.

I have been trying to add a new beneficiary and it asks for otp to be entered but doesn't send any otp. I have had the same problem with my icici pru life website as well. It is annoying when you're trying to do something urgently but it doesn't work. I've been trying for the past 4 hours and it still does not generate. Van you please help to find out the problem and fix it?

Thanks

Suresh babu narayanan

I have two bonds bearing no. 4117131 and 4117130 Bond Holder no. And certificate no. 53105 and 53106 of face value 8000 each.

Pls let me have the status of these bonds as they were redeemed long back in 17/12/2003 and I didn’t get any benefit

Sir/mem i am bharat lal prajapat my loan no. Ltjai[protected] sir my home address your employees surendar singh shekhawat and this men teem visit and your callsan officesr parsanl mobile using [protected], [protected], [protected] this no. Continue problems creating now and up using word your employees uses sir / mem my emi due too vilhar loan but your collection offisr visit and parsnl mobile no. Not allow now so i request my problem solf now bharat

When i get in on any toll plaza my fastag shows blacklisted. I bought my fastag on 26th of november but not working yet. Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 20 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 500 balance also. What to do. Help me plz

My account is unnecessary charged with around 3000. It happened multiple times and customer care people are less bothered about the incident happened. Need refund of the following transactions.
5 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~TPSL~10DEC19~59d7d3a~[protected]G 884 0 10836.69
6 01/01/2020 01/01/2020 - ECSRTNCHG181219_SR[protected]GST 413 0 10423.69
7 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~KOTA~15DEC19~be76617~4612700GST 413 0 10010.69
8 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~TPSL~10DEC19~59d7d37~[protected]G 413 0 9597.69
9 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~BLDSK~16DEC19~59d7d3d~BD00206170S 413 0 9184.69
10 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~BLDSK~15NOV19~8c7d8e7~BD00206170S 171.94 0 9012.75

My fast-tag was received along with my new car in 2018. I was told this tag is not used now will get activated later, i had about 590 rs. Balance in my account then. Now that fast tag is activated i tried to check status i am told my balance is negative and i need to get this activated to use it.

I was then informed that my card was activated since 2018 and all national highways that i have used have deducted the toll amount. I have paid the toll in person then. They are taking double toll which is incorrect.

Customer id 10751181, icicibank

I had called ICICI customer care for some debit card requests and connect to an agent for it. I called from my bank account registered phone number. The IVR system immediately recognized me and started blabbing me about my account balance and other details.

While connecting my call to customer representative, the system first asked me for my 12 digit card no. and later on asked for my PIN; WHICH I TOTALLY AM NOT COMFORTABLE TO SHARE AND DID NOT EITHER. So the system did not connect to the representative.

On ICICI website, it is clearly mentioned, never ever share you PIN anywhere. Then HOW COME TELEPHONE IVR ASK ME MY PIN? This was not there earlier. Asking for PIN is totally unethical in my opinion; if not illegal. I know they will say it is totally safe, it goes to some machine and no human interaction; still asking for PIN is not justifiable. They can spell out my bank balance just by recognizing my registered no. but not connect to agent without asking for ATM PIN.

Hello 2000 from icici bank account has been deducted without my consent on 15th jan 2020. I haven't taken any loan or approved any kind of fd from my side. Suddenly a message came to me and when i saw money in my account, it already was deducted. This month i already have very less money and i need those money which are deducted within 1 day at any cost otherwise i am gonna go legal. Similar complaints i am seeing against icici bank from many people what kind of fraud is this? My account number is[protected], ifsc icic0000937.

Pl. Note that on 4th jan2020 rs. 1899 was debited from my icici bank account with transaction remark as iin/i-debit/si oneast/[protected]/000.

I hereby request you refund my money immediately and discontinue this sevice with immediate effect.

Failing which, i do not have any other option but to close my saving account so that next year onwards such deduction will not take place.

Hello

This is gilbert, i am from varanasi
I have lost my icici bank credit card and i didn't able to remember any of it detail and now i am getting problem to block it and meanwhile i also have to do payment of it (Annual fee) by 20th january kindly help this out as customer care number are also not working properly. I tried lot through it. But it was not working properly.

One thing more that i am not an icici bank account holder i just take their credit card.
So i can not able to tell any account number detail.
I dont know what to do.
Kindly let me know the solution of it.