ICICI Bank Complaints & Reviews

Today on 22/04/2020 2:00pm i got mail and sms from icici bank that 'a purchase of inr 199 rs has been made using your debit card linked to icici bank account on 22-04-20. Info: vsi*amazon stan.
I haven't done any transaction online then how it happened now i want my refund of 199rs. I tried to contact icici bank customer care but they didn't even receive my call.

I have cancelled an order from Amazon on dt 14/02/20 and a refund of ₹25687 has been initiated from Amazon on 16/02/20.But ICICI has not refunded the ount into my card and charging me emi for the same.I have collected the refund reference number with ICICI.
But it's been 2 months since I am following.

I have put a mail to their head service quality as well as other relevant networks but the customer care executives keep on telling me to visit bank.Whenever I go there the bank officials say that there is no credit card section in here.
So I am stuck badly.

I have all the evidences with me.
In need I will knock at the door of consumer forum.

I am chandu, From last 2 months the amount in my bank has been blocked and I want to know the reson.5000 rupees has been blocked.

Sir

I had purchased some item on amazon using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 13 working days have passed). Request you look into this asap. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference # 822798

I contacted icici bank customer care but before even transferring the call to the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

So kindly request you to look into this matter and help me.

Best regards,
Vijay

On 15th mar, icici bank account #[protected]Bangalore) was blocked in indore icici branch on the basis of police complaint letter. Note: there is no fir/no court order to freeze the account.

I have been using this account for over 8 years, till date there is not a single complaint against my account.

Due to this blocking i haven't received my salary for last 2 months. With this pandemic covid situation my life has become very difficult.

Upon discussion with bangalore branch manager (Sivaprasad) i reached out to indore (Ritesh sharma - bm / deputy manager apurva jain) have taken no action to unfreeze my account. As a matter of fact i haven't received a copy of the complaint nor any details is available about the complainant. I would like to file a legal case since i'm tired following up every single day with no help. Kindly share with me the legal team contact to proceed further.

It has been close to 2months and the account stands blocked. Due to this pandemic situation we are in distress in bangalore. Would you be able to intervene in this matter please.

Credit Card number
[protected]
Mobile number [protected]

I have ordered product on 2nd april 2020 from amazon and cancelled on same day due to late delivery date but my refund is not credited till now.

Refund has been initiated on dated 2nd april 2020 as per amazon customer care with reference no #[protected].

But it is yet to process by bank i have given three time online complaint but no reply yet. It is sent [protected]@icicibank.com (Re:'icicicare=[protected].

Kindly refund the money to my icici credit card for amount rs 29949.9.

*mail from amazon*
Your amazon.in order refund reference number

Hello,
This is to confirm that refund for amount 29949.90 has been successfully processed on[protected] and
The amount should reflect in your account by now.
Refund reference # [protected]
Please contact your bank’s customer care center and quote these numbers to know further about the
Status of the transaction in case you still haven’t received the credit within 4 business days. Please
Remember that you will have to call your bank’s customer care center and not visit the branch for this
Update.
Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to
Locate the refund with the reference number provided, please dispute the transaction as 'refund not
Processed'. At that time, they will see a pending refund and will follow the path back to our payment
Processor to locate the refund.
For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds
Thanks for choosing amazon.in

*msg from icici bank (When sent complaint mail)*

Below is the msg i got when complaint made to customer. [protected]@icicibank.com

*
Dear customer.

We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of corona virus outbreak, we are currently unable to assist you through e-mail. You may login to your internet banking account on our website www.icicibank.com or login to our mobile banking app for fulfillment of your request. We thank you for your patience and co-operation.

Important update : rbi moratorium:

Due to the current situation, icici bank offers you a choice to continue to make payments towards your loan/ credit facility or opt for a moratorium till may 31, 2020.in case you do not choose, the bank s default option for respective products will be applicable. Please visit www.icicibank.com to specify your choice.

For emergency services like loss of card, unauthorised transaction, please call our customer care.

Critical services available on imobile and internet banking:

Blocking credit /debit card, *unblocking of debit card, reissue of the debit card, stop cheque payment, apin generation for debit/ credit card, limit increase/decrease for debit card, activation/ deactivation of international transaction for debit /credit cards, email id updation
*available only on imobile

Sincerely,

Customer service team
Icici bank limited

This is a system-generated e-mail. Please do not reply to this e-mail.

Dear sir,
I have got the personal loan from icici bank india. I am paying the loan due every month. Since last few months i left my job so the salary was not getting credited to this account. I paid every emi amount along with all the late charges still today when i received my pension amount thousands of rupees are deducted from the account in the name of ecs. Kindly reverse those charges as i have paid all my emi and late fee charges

Hi,
my name is apeksha singh and i have salary account in icici bank. I received my PF in my account today as i am not working since last 4 months and in the name of any random charge they deducted almost 35k rupees from my account on 21st april 2020. I want my money reversed in my account as soon as possible.

Hello Sir/Madam,
Esc is enabled in my account and in this pandemic situation we all are facing financial problems and I didn't pay one of my premium of lic but I paid the premium of another policy of sbi linked to my account. I didn't pay LIC premium because rbi had asked the banks to give relaxation in EMI till may.even then my account is being deducted Many times and now I have not a single penny in my account. Plz try to understand financial difficulties before deducting money.
I request you to return my money which you deducted as ecs charges.

On 19 april 2020, i recharged my mother's jio number .. through my jio app..Through bhim you..
The recharge has shown to be failed..
But the amount has been deducted..
I am writing this after 3to 4 buissness days later and I still do not see anything . Neither recharge and neither my refund.. help me...
Contact me at: [protected]@gmail.com
As soon as possible..

On 21st 2020, Bank has debited Rs 822 against ECSRTNCHG01 from my account without any information. Anyone know what is this.

There was deduction of mab charges from october to february which amounted to total around 4000. Though this deductions were made, i wasn't even notified once. After speaking to customer executive for more than 2hrs. He agreed to reverse 2 deductions i. E. Around 1500. Remaining amount was loss to me. Though after that i didn't close my account hoping that it was somewhere my mistake that i didn't maintain minimum balance. So after that i started maintaining proper balance. After few months when i check my passbook, i see that icici bank has started deducting mab charges again from around 3 months though i have minimum balance maintained. So i would recommend each and every person i know to not open account in icici bank or people who have already opened, i would request them close as soon as possible. Because icici bank is at worst at its customer service. It has fake reputation maintained outside that customer service is our first preference.

Late emi charges debited from my bank account till we are not able to pay emi due to lockdown. No near by branch in my area.

I have an amazon refund processed on 4th april due to the cancellation of product because of covid19. I still haven't received the refund. The payment was made using amazon icici bank credit card.

I have tried contacting the customer care, but none of those channels are working and from what i seen in consumercomplaints and other forums is that this is a wide spread issue.

The statement has already come for me to pay the amount

Please look into the matter asap

Refund reference # 397848

I have received a mail by icici that, today the amount of rs.999/- has been deducted from my icici account and the transaction message says icl/amazon stan. I have not done any transaction in this regard. Also i have checked my account statement, which shows amount of rs.999/- is debited on 12th april, 2020. Could you please assist me regarding this.

Dear sir
I have account since 15 years account number[protected] icici bank but on20/04/2020 i am not able to do any transaction shows account blicked/frozen. Due to lockdown i am stuck in home.. need money to use pls activate account my KYC is full completed

My loan account no. Lpbng[protected]

For the above mentioned loan account no. The money is not debited from my pnb salary account on the date mentioned like first it was 10th, later because of this issue i changed to 15th. Again i am facing the same problem. Money is not debited from my account and i keep getting messages like charges have been accrued due to delayed payment adversely affects credit history, etc., and also calls.
Due to this covid-19, i had a tough time in the month of march and april. I personally went to the icici branch at rt nagar 10 kms away after school at 3.30pm on 17th march as these days icici closes sharp at 4pm., yet got a message stating that my icici account has been freezed. Must pay more 2000+ etc.
Itz my humble request money is there in my pnb account if there is a statement stating there is mismatch after so many months after deducting the money what and why this problem is arising and kindly resolve this issue and deduct the money. Instead of these unwanted messages and calls.
Anyway, this time i found out a way of paying the amount online internet banking.
Itz our hard earned little money. Please help us by not deducting extra charges stating many reasons. Whomever i have met in the loan section, they regret for taking a loan with icici because of various documents that has to be furnished from your end. I have two and half more years to pay nearly 7131 or 9119 every month for a loan of 2.5 lakh. By the time this loan repayment is over i would have accumulated many ailments because of the tension that is received due to this.

My phone number is [protected]
I am repeatedly getting calls from icici bank from different different numbers each time to payany emi.
I have not taken any loan from icici bank and without any reason they are calling me again and again.
Please stop it i have not taken any loan so please do not call and disturb me.
In all this crisis situation you are harassing a citizen by calling them again and again.

I have received a mail by icici that, today the amount of rs.999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. I have not done any transaction in this regard. Also i have checked my account statement, which shows amount of rs.999/- is debited on 20th april, 2020. Could you please assist me regarding this.