ICICI Bank Complaints & Reviews

I am using icici credit card for the last 6 to 7 months and make manual payments at the end of each month before the due date.
Similarly, i made a payment on 2nd december.
I noticed after a few days on the pending amount suddenly increased by inr. 750.
When i enquired about these charges bank said that i have an auto-debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.
I clearly told bank:
1. I never opted for auto debit how come it was applied automatically. They don't have any proof to show... No kyc document and no request number.
2. They have not informed me of any auto-debit charges, how customers aware of this if the customer applies for a credit card, this is the bank's responsibility to aware auto-debit charged and function with customers, not received any mail or call from bank.
3. After deduction contact with the provider they said, they send mail for auto-debit function. I don't know how auto-debit automatically enbale.
4. If auto-debit is auto-enable in salary account, so provide proper information for this, because this is chargeable.
The bank is unable to provide any clear answer.
I have been pressurized to pay these charges without any fault of mine.
Please assist me out
I will switch to another bank as soon as possible.
Thanks, icici, you screwed me up big time!!!

My father in law who is about 70 years old had purchased a car from howrah bhandari in 2018. He is not savvy with sms and internet. However as per regulation bhandari has given him an icici bank fastag. He had received sms (Likely) however as he is not savvy with sms (He makes and receives voicecalls only) he did not pay heed to those texts. Now, as i have logged into his fastag account, i have found it is blacklisted and rc copy not uploaded hence his registration number is also not updated. I had uploaded his registration copy and requested for both - rc number update and blacklist removal as asked by one of the icici bank customer care executive. After 4 working days i have found there is no movement though the due date to resolve those requests were 1 day only. I again called up icici fastag customer care and executive said "it is blocked from the icici bank side". Then obviously i asked whom i am talking to - is not she from icici bank? She replied "no". Actually they are from some outsourced organisation whom have very little information about the icici fastag and its processes. Then the call got escalated to some senior and that 'senior' asked me to 'register' in fastag. I said unless i am registered already, how come i have already placed 4 requests? Then she logged in to her system and asked me to upload my father-in-law's aadhar card and voter id card. Despite i kept saying that icici bank already has the kyc of my father-in-law as it was financed by them only, the site is showing that kyc is submitted and the car smart card is already uploaded on the site itself - these people denied to assist. Then i asked can i walk in to any icici bank and get these things updated as i was not getting any assistance i required (May be due to the lack of authority being an outsourced company), the senior lady confirmed twice that icici bank branches do not entertain any fastag related issues. Now where i am to seek assistance from???

Dear sir,

I have registered online fastag purchase request on 17dec19 at icici fastag portal. I have paid the requested money online and after few weeks i received sms that my tag account is generated with tag account no: 22447257 and tag serial no.[protected]

But i have not received the fastag till date, it has been more than 2 months today date 3feb20, i have been calling icici fastag support from past two months and i believe i have raised complaint more than a 100 times, but such a careless deaf attitude is adopted by icici people, they do not bother and i am really feeling so much cheated and harassed. Please see few of my complaint number: reference no. : cmp[protected]. It was registered almost a month ago but still showing pending. Such a pathetic icici bank and fastag system governed by government. Please let me know how to make a legal lawsuit so such a crook bank do not cheat masses of people. These fraud icici people responsible for such fraud must go behind the bars!

Rakesh raman
Customer id: 11980609
Reference no. : cmp[protected]
Tag account no: 22447257

I have invested in the following money multiplier bond-0799-mmb - two

Bond no 1 details:
Option ii, issue price per bond (Rs.) 4000/-, deemed date of allotment[protected], face value per bond (Rs.) 8000/-, redemption date 28.08.2004, bond holder no. 5330 - b23, certificate no. 10541, name (S) of bondholder (S) p chandraiah naidu, no. Of bond (S) one, distinctive no (S).[protected], given at mumbai this 28th day of april 1999.

Bond no 2 details:

Option ii, issue price per bond (Rs.) 4000/-, deemed date of allotment[protected], face value per bond (Rs.) 8000/-, redemption date 28.08.2004, bond holder no. 5330 - b23 certificate no. 10542, name (S) of bondholder (S) p chandraiah naidu, no. Of bond (S) one, distinctive no (S).[protected], given at mumbai this 28th day of april 1999.

Kindly let me know the status of these bonds and the redemption procedure to take possession of the proceeds.

Last night when I was sleeping someone deducted 520rs from my account without any otp or SMS. I only received one message of transaction-

Txn of INR 520.00 done on Acct XX253 on 02-FEB-20.Info: VIN*GOOGLE T.Avbl Bal:INR 3, 939.87.Call 18002662 for dispute or SMS BLOCK 253 to [protected]

I want safety of my account and refund from bank. Please help me to get refund . And we want security of our money to trust banks. Please stop these kind of cyber crime.
Yours truly.
Mayank Dua

I had a demat account in icici bank for 1 moth only and then i closed it. When i checked my bank transactions and i found that there is one debit transaction — dmc/IN[protected] dp chgs till DEC-19- inr 826/-. When i created the demat account, i was not told about the dp charges, it was told me that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] . This is completely unacceptable and please refund my amount. How can they deduct when i closed the demat account? My phone number is [protected]

I am using icici coral debit card and it was conveyed to me that this card can be used for international airport lounge access at bangalore airport.
I tried today and it is declined. Bank executive was agreed till afternoon that the card can be used but now i called for the same and they denied that card can not be used.
Document on their website also have the lounge name for the same card. There should be strict action against them for the same. As we pay extra for the same card.

My account has been debited with around 6000/-, stating ecsrtnchg 472 + gst. After getting my salary immediately 6000/- got deducted from my account. There is no intimation on the deduction over phone/message/mail. Why this much deductions???

Ecsrtnchg150120_sr[protected]
Gst 413.00
Ecsrtnchg240120_sr[protected]
Gst 413.00
Ecsrtnchg280120_sr[protected]
Gst 413.00
Ecsrtnchg-31-dec-19+gst 472.00 ecsrtnchg02-24-dec-19+gst 472.00
Ecsrtnchg090120_sr[protected]
Gst 413.00
Ecsrtnchg07-10-dec-19+gst 472.00
Ecsrtnchg311219_sr[protected]
Gst 413.00
Ecsrtnchg06-13-dec-19+gst472.00
Ecsrtnchg03-21-dec-19+gst
472.00
Ecsrtnchg04-19-dec-19+gst
472.00
Ecsrtnchg05-17-dec-19+gst

Kindly please help on this.
Siva. [protected]@gmail.com

An unkown deduction made in my account in the transaction remark of "dmc/in[protected] dp chgs till d

Ec-19" on 28th jan 2019 of rs. 688.33 for which no message was received for amount debited in my registered number.

No receipt and acknowledgement received for the charges deducted.

No communciation provided through mail for the same.

Looks like hidden charges.

Request you to resolve the same at the earliest.

My icici account no is[protected] and i had a credit card linked with account.
I have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

They charged a late fee without notification. Unnecessary interest charges and late fee charges have been charged which has reached rs 3800
Even though the credit is blocked but interest charges and late fee is being applied without any notification.
No credit card statement is present on net banking portal. These conditions were no where mentioned.
No notification of credit card payment was made by icici.

Please credit back these unnecessary credit card charges of rs 3800 to card which is now blocked.

Please credit back late fee+interest charges of rs 3800 back to credit card and stop fooling the customers without notifying them.

I have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

They charged a late fee without notification. Unnecessary interest charges and late fee charges which has now reached around 3800 have been charged to the blocked credit card as well. These conditions were no where mentioned. No notification of credit card payment was made by icici.

Please credit back these unnecessary credit card charges of rs 3800 to biller as card is now blocked.

Please credit back late fee+interest charges of rs 3800 back to credit card and stop fooling the customers without notifying them.

Dear sir,
Somebody withdrew 20000 cash from my account by using a atm card. My card was with me and any other card was used to withdraw money. I complained to bank but they are not responding positively.
I have only one activated debit card. How the second card was prepared without bank involvement, how the second card was activated without my permission.
Please help me to get my money back from the bank.

Dear Sir,

I have the Personal Loan from Bajaj Finserv. I am paying the Loan late due to 15th of the every month i get salary. i requested bajaj to change my EMI date, they said its impossible. so i use to pay directly to bajaj. Branch. sometimes if i am getting early depositing the amount in the account.But In the evening when i see the amount is debited iam not sure why also.Charged Rs.413 from my account.I am trying to call customer care but unable to reach them . iam paying extra charges for late fee for loans and again this is happening . can you help me out. so that i can use the account for my EMI .I want to know why this ECS is hitting me from one month i lost total oh 16K this month.

Hi team, I've been charged for SMAB from last 3 months. From first 2 months I've maintained balance above 3k, but on Jan 2020 I've started maintaining above 10k. But again this month as well, I've been charged with SMAB + ICGS Tax . Why this is happening when I've already maintained SMAB balance above 10k. It should be stop but it still continue, and I can see SMAB for this month is showing 8K, I don't know why this is happening to me. I've registered a complaint regarding this to ICICI Complaint official but not a single response from them. Please have a look on this on priority basis. Because next month is arriving soon and if there is another deduction for SMAB that will not bearable at all. I've attached the all related screenshots.
I'm looking forward for your help in this.

On 28th of january icici bank has deducted charges of rs 826 from my bank account due to some demat charges, whereas i was never notified if i had a demat account, further without any notification of creating a demat account the bank has debited charges in name of demat
This kind of fraudulent issue i am facing the second time, i am really disappointed with icici bank due to issues which create botheration.

I have received a fund transfer from us to india for a remote service provided.
The funds once received in india was kept on hold for 2 days in spite of sending the proof and purpose of transfers. I complained more than 4 times and they simply say, we will get back and even the supervisor and manager could give me an eta. (Sr[protected]
I guess they are just playing with dollar rate with my money.

I still haven't received my funds.

I strongly recommend not to use icici for any of your nri transaction needs.

Hi forum, this is Deepika Bali and I have a complaint regarding unnecessary ECS charges deducted by ICICI, despite not having any credit card or outstanding loan from bank, I really have no idea why they have deducted Rs. 413 every month. This month they deducted it twice on 29th which was today and bloody my balance turned almost zero. I'm unable to find a solution please help me. I really need the money and these rascals do not even offer a reversal

Hi team icici,

Account number :[protected]
Got deducted rs. 825.99 as a total from account against transaction [in[protected]] dp chgs till nov-19.
I'm glad i didn't keep more than that amount in bank. Else would have lost all.

But it was clearly told that no amc and i didn't activate demat at all.
I need my money back. I'm asking very patiently.

Regards,
Adnan khan
[protected]
[protected]@gmail.com

Nomura services india private limited
Vishal pandey

I am writing for reversing the dp charges which you all have charged
How can u deduct dp charges? How can you open demat account without informing the customer?

I had no idea of demat account and how to use them, how you guys open the account? And now you are charging 826 rs.. For just shake of your benefits you guys are opening demat account. Even i dont have have a single details related to demat account.

Close the demat account as soon as possible and reverse the unnecessary charges.

28/01/2020 dmc dp chgs till dec 2019 dr.826

For account details please call me on [protected] my registered mobile number.

Myself sagar, i have been with icici bank since 2016. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till dec 2019 is shown in the statement. So please make sure to credit the amount which has been debited so far.