ICICI Bank Complaints & Reviews

I am facing below issues:
1. I submitted complaint request on 23rd nov on icici fastag portal, that is still open. No action has been taken on that yet.
2. My fastag is blacklisted. It went in negative balance but i had recharged it with the sufficient amount and now balance is 176.00 on 13th jan but it was still showing blacklisted at toll plazas. I have raised a request for the same on fastag portal.
3. Have tried to call at customer support number[protected] and[protected], but they keep me in waiting for an indefinite time.

My customer id is: 11474220

Pls resolve the issues.

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Saugata hazra

I've registered for fastag with icici on 29 nov and got sms from icici saying my account got activated on 29 nov 2019 5 pm. After then i downloaded icici bank etoll payments mobile app and recharged rs. 1000 through this application from my icici bank account. But i still can’t see this amount reflecting into my fastag vehicle balance. So i have raised complaint on 2 dec 2019 and got an update from customer care saying i'll get a response within 15 days. But till now i haven't got any response. Whenever i can customer care they say like they will raise a new complaint and escalate this case to higher management and i'll get a response in 3 days. Still no response from anyone. Even today also i called customer care they said the same. How come icici doesn't have any escalation matrix for fastag service? When i ask fastag customer care, they said like there is no other contact except them. Even there is no email address to send/escalate our complaint details. So in that case if a issue is not getting resolved by first level customer care how can a customer reach out to next level person? Is there any way i can get my amount added to my fastag balance or revert back money to my icici bank account. As customer care said, i've already attached my icici bank statement with the complaint.

Fastag complaint no - cmp[protected]

I travelled from pune to mumbai on 4th jan. I wanted to register a complaint on the toll that was deducted from my fasttag account[protected].

The total toll is rs230 but the toll tax that was deducted from my account at talegaon toll plaza and khalapur toll plaza is rs 346) i. E rs 173 at each toll.

Please find the details of transaction as below
Tag account no. : 22370941, licence plate no. : mh14eu5578 04/01/2020 09:49:16trippostrs. 173.00 deducted for toll at khalapur toll plaza, tag serial no. :[protected],
Licence plate no. : mh14eu557804/01/2020 08:13:37trippostrs. 173.00 deducted for toll at talegaon toll plaza, tag serial no. :[protected], licence plate no. : mh14eu5578

Kindly help in recovering the excess amount deducted (Rs 120) from the toll/icici bank. As i havent received any response when issue raised on icici website.

I have been trying to add a new beneficiary and it asks for otp to be entered but doesn't send any otp. I have had the same problem with my icici pru life website as well. It is annoying when you're trying to do something urgently but it doesn't work. I've been trying for the past 4 hours and it still does not generate. Van you please help to find out the problem and fix it?

Thanks

Suresh babu narayanan

I have two bonds bearing no. 4117131 and 4117130 Bond Holder no. And certificate no. 53105 and 53106 of face value 8000 each.

Pls let me have the status of these bonds as they were redeemed long back in 17/12/2003 and I didn’t get any benefit

Sir/mem i am bharat lal prajapat my loan no. Ltjai[protected] sir my home address your employees surendar singh shekhawat and this men teem visit and your callsan officesr parsanl mobile using [protected], [protected], [protected] this no. Continue problems creating now and up using word your employees uses sir / mem my emi due too vilhar loan but your collection offisr visit and parsnl mobile no. Not allow now so i request my problem solf now bharat

When i get in on any toll plaza my fastag shows blacklisted. I bought my fastag on 26th of november but not working yet. Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 20 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 500 balance also. What to do. Help me plz

My account is unnecessary charged with around 3000. It happened multiple times and customer care people are less bothered about the incident happened. Need refund of the following transactions.
5 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~TPSL~10DEC19~59d7d3a~[protected]G 884 0 10836.69
6 01/01/2020 01/01/2020 - ECSRTNCHG181219_SR[protected]GST 413 0 10423.69
7 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~KOTA~15DEC19~be76617~4612700GST 413 0 10010.69
8 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~TPSL~10DEC19~59d7d37~[protected]G 413 0 9597.69
9 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~BLDSK~16DEC19~59d7d3d~BD00206170S 413 0 9184.69
10 01/01/2020 01/01/2020 - NACH_AD_RTN_CHRG~BLDSK~15NOV19~8c7d8e7~BD00206170S 171.94 0 9012.75

My fast-tag was received along with my new car in 2018. I was told this tag is not used now will get activated later, i had about 590 rs. Balance in my account then. Now that fast tag is activated i tried to check status i am told my balance is negative and i need to get this activated to use it.

I was then informed that my card was activated since 2018 and all national highways that i have used have deducted the toll amount. I have paid the toll in person then. They are taking double toll which is incorrect.

Customer id 10751181, icicibank

I had called ICICI customer care for some debit card requests and connect to an agent for it. I called from my bank account registered phone number. The IVR system immediately recognized me and started blabbing me about my account balance and other details.

While connecting my call to customer representative, the system first asked me for my 12 digit card no. and later on asked for my PIN; WHICH I TOTALLY AM NOT COMFORTABLE TO SHARE AND DID NOT EITHER. So the system did not connect to the representative.

On ICICI website, it is clearly mentioned, never ever share you PIN anywhere. Then HOW COME TELEPHONE IVR ASK ME MY PIN? This was not there earlier. Asking for PIN is totally unethical in my opinion; if not illegal. I know they will say it is totally safe, it goes to some machine and no human interaction; still asking for PIN is not justifiable. They can spell out my bank balance just by recognizing my registered no. but not connect to agent without asking for ATM PIN.

Hello 2000 from icici bank account has been deducted without my consent on 15th jan 2020. I haven't taken any loan or approved any kind of fd from my side. Suddenly a message came to me and when i saw money in my account, it already was deducted. This month i already have very less money and i need those money which are deducted within 1 day at any cost otherwise i am gonna go legal. Similar complaints i am seeing against icici bank from many people what kind of fraud is this? My account number is[protected], ifsc icic0000937.

Pl. Note that on 4th jan2020 rs. 1899 was debited from my icici bank account with transaction remark as iin/i-debit/si oneast/[protected]/000.

I hereby request you refund my money immediately and discontinue this sevice with immediate effect.

Failing which, i do not have any other option but to close my saving account so that next year onwards such deduction will not take place.

Hello

This is gilbert, i am from varanasi
I have lost my icici bank credit card and i didn't able to remember any of it detail and now i am getting problem to block it and meanwhile i also have to do payment of it (Annual fee) by 20th january kindly help this out as customer care number are also not working properly. I tried lot through it. But it was not working properly.

One thing more that i am not an icici bank account holder i just take their credit card.
So i can not able to tell any account number detail.
I dont know what to do.
Kindly let me know the solution of it.

Dear sir,
This is to inform you that rs-999 has auto debited from my account yesterday night (Date-14/01/2020, time-10:28 pm). I can't understand why it is debited without my permission. Kindly refund my account as soon as possible. My account no is[protected].

Transaction detail's are given below

Vsi/amazon stan /[protected]/[protected].

Regards
Jayanta bera
[protected]
Faridabad

I have opened NPS account on Jan 4th, 2020 through eNPS option. The PRAN number is generated while the KYC verification is still pending from ICICI bank. As per the guidelines, the bank should have verified the details by checking with my account details of ICICI bank. But even after 10 days, the verification is pending. The bank's customer care executive informed me to go to bank for verification as online verification is only for subscribers registered through ICICI internet banking account. But as per rules, if I have account in the designated bank and mentioned those details while doing NPS registration, the bank must have received the intimation in their system & should do the verification themselves without myself visiting the branch. This second class treatment given to their own bank customers who have registered through NSDL portal is deplorable and against the rules and regulations prescribed by authorities.
It is high time the bank treats its customers fairly and resolve the issue expeditiously.

Dear sir,
I am one of the new employees of icici bank ltd in ahmednagar region, i have been mentally torched every day. My branch manager talks with me in a very rude manner and pass some personal comments related to my family too, as i am new to this organisation and don't know the culture of icici bank, the manger put pressure on me to leave the job on daily basis.
When i put the matter infront of hr, she didn't supported me at all and she is also do agree with the manager and other members.
I have taken loan for joining to icici bank and now i have no job and the people through whom i joined the bank are forcing me too to pay the loan amount.
Thats why i am writing this complain to you sir,
If i will get revert to this complain i will promisely tell you the name of hr manager and the branch manager
So that they won't mentally harass other new joinee of the banks.
Kindly help and take some serious action against the matter and the suspects. And kindly cancel my termination and get me rejoined on the job.

I had a fast tag with icici bank customer id: 11135532 which was blacklisted due to low balance. I recharged it with required amount on 12/12/2019 and requested to close on 13/12/2019. Which is accepted and closed on 26/12/2019. On 28/12/2019 i received a refund also. But these people kept my vehicle mh43u5859 in blacklist. They closed account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new...

Dear team,
Fastag machine was not working at toll plazz. So i had to pay cash. But even after that 173 rs got charged in my fastag.
Customer id: 11676547
Date :[protected]:30:21
Transaction id : [protected] /[protected]
Plaza name:talegaon toll plaza - lane id:w00
Amount : 173.00

The case was submitted on icici fastag portal https://fastaglogin.icicibank.com/ with number reference no. : cmp[protected] on 28/12/2019 09:55:57 but still it is untouched. I have attached payment receipt to case to prove that i have had paid it in cash. But no one has start working on that. Same was updated by me twice to get an update but no one cares to respond. Meanwhile i tried calling both the customer care but never succeeded as that bloody numbers are just useless kept me waiting and always gets dropped automatically.

Kindly help me to get my money revert back.
Thanks & regards,
Manoj

I have an icici fastag number 607417 [protected]. On 2/11/2019 my account was wrongly debited (Despite myself not undertaking that journey) twice rs 125 & 60 via trip number[protected] &[protected] respectively at chhajarsi toll plaza. Same thing happened again on 25th december & rs 40 were wrongly debited via trip[protected] at fatehpur rampur plaza. Response from icici bank is disappointing. I want to surrender my icici fastag so as to enable myself to buy different fastag as that has been made mandatory. Even for that i am being told to recharge my fastag (Deactivated due to insufficient balance - due to wrong deductions), register on icici website & then submit application for surrender. Connecting to icici helpline customer care executive is very difficult. Even if you get connected, for complaint you are supposed to go to website & register complaint. Am unable to register on icici fastag website due to technical problem (Site does not take id - always saying wrong file name). At least surrendering fastag should be easier, or one should be allowed to use multiple fastags.