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Updated: Aug 28, 2026
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V
Vtmeti
Apr 17, 2020
Resolved
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Address: ICICI Bank, Financial District Branch, Nanakramguda, Plot no 12, Hyderabad, Telangana 500032

Sir

I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 17 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference # 810114

I contacted icici bank customer care but before even talking the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

So kindly request you to look into this matter and help me.

Best regards
Apr 22, 2020
Complaint marked as Resolved 
Company did not call me not send email however the the refund amount which was pending for more than 17 days was processed immediately. Thank you very much for the help provided
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6e5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Apr 19, 2020
Updated by Vtmeti Dear Sir,

Thank you very much, ICICI bank refunded this one. However there is one more refund pending from them which is processed by AMazon on 2-Apr-2020. even today it is not processed. refer to the attachment for more details, request you to help here as well.

Thanks much for helping here,
Vijay

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    Rajaleshmi Subbiah
    Apr 17, 2020
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    Address: Icici pm Rao road branch, mangalore

    I went to deposit 60 notes of 500 rs in cash deposit machine in icici pm rao road branch to my icici account. I placed 60 notes and the machine counted and displayed 58 notes in screen. I got scared and cancelled the transaction and took the notes out. The machine gave back only 56 notes. I raised a complaint in the branch and the officials say there are no extra notes in machine and it’s only 56 notes. Please help me to get my notes back.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 17, 2020
    ICICI Bank Customer Care's response     Dear Rajaleshmi Subbiah,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gwyc) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Apr 20, 2020
    Updated by Rajaleshmi Subbiah     I cant view the email id. please resend to my email id.
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      K
      Khajamubeen
      Apr 17, 2020
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      Address: Karimnagar,telangana,india

      BanksICICI Bankvsi/amazon stan debit
      [Resolved] ICICI Bank — vsi/amazon stan debit

      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction.
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        M
        Mahesh Karale
        Apr 17, 2020
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        Address: MIDC, ahmednagar, maharashtra

        From last three days ECSRTNCHG02 this transaction hitting on my account i need help customer care no is not working and i cant go in bank because of COVID-19 curfew

        15 Apr 20 -285.51rs
        17 Apr 20 -589.98rs
        17 Apr 20 -304.47 rs
        17 Apr 20 -590.00rs
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          A
          Arun Adalja
          Apr 17, 2020
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          Address: mumbai

          I have icici bank saving account in rajkot and i went to withdraw money at atm situated at university road and i want to withdraw 20000 but message came required amount is more when my card limit is rs 50000. Why such problem? In lockdown period atm must provide money as per card limit to avoid self distance problem. I wrote to customer care but they replied they have limited staff so they cannot take up the issue. My account no is[protected].
          Jun 1, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 17, 2020
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Arunabh Saxena
            Apr 16, 2020
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            Resolved

            My account got debited with 590 as ecsrtnchg.
            This is the first time this charge is being levied.
            I understand it has something to do with an emi on a debit card but i have undertaken no such activity in the last few months.
            I have no idea why this specific charge is being levied right now.
            What is this charge and why is this happening?
            Please explain and clarify.
            May 26, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 17, 2020
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvno) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Amal Augustine
              Apr 16, 2020
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              Resolved

              My account has been kept lien marked even after paying the emi. The customer care is also not available. I tried contacting the few people who provided loan but they also were of no help.in a lockdown situation like this it is very difficult to survive. And also the banks can't hold any funds at this time. Please release the lien marked amount
              Ac no.[protected]
              May 23, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 17, 2020
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                abhaybhalala
                Apr 16, 2020
                Resolved
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                Resolved

                Respected madam/sir,

                I need your help in refund regarding issue. I did some transactions to amazon website. For some reason order cancelled and amazon has initiated refund process for my transactions. But still i didn't get refund of my transactions.

                24th mar, 2020 there were two transactions for amount rs. 9992 & rs. 9993

                Rs. 9992
                Refund reference no. 920873

                Rs. 9993
                Refund reference no. 153095
                I got refund reference number from amazon customer care.

                Please find attached screenshot from amazon transaction history.

                I tried to contact customer care of icici but no luck with it maybe due to lockdown.

                I also sent two emails to icici but no response with it till the date.
                Apr 19, 2020
                Complaint marked as Resolved 
                I got my refund from amazon on my icici credit card
                ICICI Bank customer support has been notified about the posted complaint.
                Apr 16, 2020
                Updated by abhaybhalala                 Please find attached screenshot from amazon transaction history.

                Verified Support
                Apr 17, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvtq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Apr 17, 2020
                Updated by abhaybhalala                 protected ??? please give me valid email address.
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                  M
                  Manpreetkaursaini
                  Apr 16, 2020
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                  Resolved

                  Nach_ad_rtn_chrg~bajajfin~ with this statement my amount is deducted without any reason. Guys please refund my amount in my account you should understand the situation of covid 19 but you are creating problem for your customer without any reason. I was contact to bajaj finance they were saying we did not deducted this amount please contact to ecs and icici bank so guys don’t create problem please in this situation i am so frustrated to contact different different team bajaj finance then icici bank
                  Aug 15, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 17, 2020
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvn8) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  View replies
                  Your mentioned email address is wrong please contact me on my email address [protected]@gmail.com
                  Reply
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                    A
                    Anandmunishkumar
                    Apr 16, 2020
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                    Resolved

                    Address: Chennai

                    I relieve my job on december month in my pf account date of exit was updated but my online aadhar verification kyc status is unverified so that i can't able to withdraw my full amount before 1month i claimed advance amount but now this type of problem coming
                    The name was in my aadhar card:anandhamunishkumar samuthiram
                    But in our establishment:anandha munishkumar s
                    Employee id:[protected]
                    Uan:[protected]
                    Designation:sales executive in samsung
                    May 26, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvon) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Rahul Saggam
                      Apr 18, 2020
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                      Resolved

                      Refund was initiated more than 15 days ago, and still no response from the bank.
                      i am unable to reach any of the ICICI bank support models.
                      No response from ICICI on emails, Phonecalls, twitter.

                      Here are the details about the refund,

                      ARN number : [protected]

                      Refund ID : CR200401150237230925502

                      Payment reference number : PZT[protected]KX2KF02

                      tried all the below available contacts from last four days, but NO RESPONSE. Even there is no response for dispute also.
                      customer.[protected]@icicibank.com
                      [protected]@icicibank.com
                      [protected]
                      [protected]
                      [protected]
                      Apr 23, 2020
                      Complaint marked as Resolved 
                      bank refunded the amount after 4 days, when i reached through headquality email address of the bank
                      ICICI Bank customer support has been notified about the posted complaint.
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                        R
                        rachit.90
                        Apr 16, 2020
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                        Resolved

                        Address: DLF Cyber Greens, B-2 Tower B, Gurugram, Haryana 122002
                        Website: icici.com

                        I opened a salaried saving bank account with icici in december 2019. Recently, i got an email stating that my demat account has been opened. I never requested for a demat account, never even gave any consent or permission to open a demat account.
                        Now, i have recently started getting phone calls from bank executive compelling me to invest money into that demat account. This is height of fraudulent activities.

                        I feel this is happening with a lot of customers; this is kind of a scam where bank opens fraudulent account to boost their revenues; similar thing happened in us at wells fargo.

                        When i reached out to icici stating that i need to close both demat and saving account, they asked me to visit the home branch and i feel they are going to charge me without any reason.
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 16, 2020
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0go75) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Poshak Walia
                          Apr 16, 2020
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                          I m icici bank customer, yesterday 15-04-20 ecsrtnchg charged 575 rupees. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please tell me what the charge it is. My email id is [protected]@gmail.com
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                            R
                            Ravi.198
                            Apr 16, 2020
                            Resolved
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                            Resolved

                            Sir

                            I had made some transactions using the icici bank credit card, and cancelled later.

                            I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                            Website : amazon
                            Refund reference numbers 1) [protected] and 2) [protected]

                            I had written a similar complaint earlier as well but i still haven't received any response (Icici bank)

                            Best regards
                            May 20, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 16, 2020
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Apr 17, 2020
                            Updated by Ravi.198                             how to send mail to [protected]@icicibank.com, can you please give me e mail id
                            Verified Support
                            Apr 17, 2020
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rawatparveen74
                              Apr 15, 2020
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                              Resolved

                              Address: P.w.d colony rohtak haryana

                              Am an icici bank customer. Today 15-04-20
                              Ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                              Thanks & regards,
                              Ranesh chandra singh
                              May 16, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 15, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Suyashmane
                                Apr 15, 2020
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                                Resolved

                                I am suyash mane my amount of 343.57rupees has been deducted from my account in the name of dp chgs till jan-20 on 15 april 2020

                                I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                                I need my money back and am ready to complain anywhere else if needed.

                                Name - suyash dyandeo mane
                                A/c no[protected]
                                In[protected]
                                May 18, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 15, 2020
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Rajesh Dharmabotla
                                  Apr 15, 2020
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                                  There is unauthorised transaction from my account today which I have
                                  not done.Transation details are given below..

                                  VSI/AMAZON STAN/[protected]/[protected]
                                  Please check and help us to get money back soon.

                                  Thanks
                                  Rajesh.D
                                  [protected]
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                                    N
                                    Naresh Yns
                                    from Namagiripettai, Tamil Nadu
                                    Apr 15, 2020
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                                    Address: No.7/5, KMK ILLAM, 3rd floor,MAHADEVAN STREET, SEKAR NAGAR, JAFFERKHANPET

                                    Dear Sir,
                                    I have got the Personal Loan from AXIS Bank.I am requesting axis bank to Hold my 3 month Future EMI As per the Recent Guidelines by RBI declared on 27th March 2020.
                                    I sent mail to axis bank and they approved also. My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
                                    I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
                                    This is not fare.

                                    Thanks & Regards,
                                    Naresh Y.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 16, 2020
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gs3n) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Apr 17, 2020
                                    Updated by Naresh Yns                                     Dear Team,

                                    Already i sent my all details through my register mail id to icici bank customer mail (customer.[protected]@icici.com).
                                    Wt is UID(a0gs3n) i am not understand. Pl resolve my problem ASAP.
                                    Apr 20, 2020
                                    Updated by Naresh Yns                                     Dear Team,

                                    Kindly update the status of my issues.
                                    View replies
                                    Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
                                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                    Reply
                                    From my icici bank account deducted Rs. 590.00
                                    I don't know why. On 3rd Sept. 2021.
                                    This is this the first time that happened to me in last 11yrs with icic bank.
                                    Please refund my money ASAP.
                                    Contact details: [protected]@gmail.com
                                    Mobile number [protected]
                                    Reply
                                    From my icici bank account deducted Rs. 590.00 4times
                                    I don't know why.
                                    This is this the 5th time that happened to me in last 3 months with icic bank.
                                    Please refund my money ASAP.
                                    Mail: [protected]@gmail.com
                                    Acnt:-2102
                                    Reply
                                    ECSRTNCHGS160423_SR[protected]GST

                                    In this account My money dedected 2 times from ICICI Bank of ₹590.
                                    Kindly refund my money of ₹1180
                                    Reply
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                                      T
                                      Tany Mittal
                                      from Delhi, Delhi
                                      Apr 14, 2020
                                      Resolved
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                                      Resolved

                                      Sir

                                      I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

                                      I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                                      Website : Amazon
                                      Refund Reference # 393379

                                      I had written a similar complaint earlier as well but I still haven't received any response(ICICI bank)

                                      Best regards
                                      May 16, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 15, 2020
                                      ICICI Bank Customer Care's response                                       Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g2vq) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        Atul Dhanda
                                        Apr 14, 2020
                                        Resolved
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                                        Resolved

                                        Address: Icici bank jind branch

                                        I have savings account and paylater account in icici and the bank deducted amount as lien and after payment of laylater i am unable to do any transactions as well as after paying of amount its more than 24 working hours but they are not removing my lean amount. They are taking long time to remove lien and release the lien to my account.

                                        This is least expected from such reputed organisation. They should release the lien amount to account. Account no[protected]
                                        May 16, 2020
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 14, 2020
                                        ICICI Bank Customer Care's response                                         Dear Atul Dhanda,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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