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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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P
PRATIKSHA GAUTAM
from Mumbai, Maharashtra
Nov 2, 2019
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I have booked a ticket on 3rd October from railyatri and it was cancelled and a refund amount of rs. 847 has been initiated from their side but still not credited to my account. They said it is being pending from my bank's end. I have made the payment through icici debit card.
My registered mobile no is: [protected]
+1 photos
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    A
    azad4ever
    from Dehra Dun, Uttarakhand
    Nov 2, 2019
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    Address: Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051. Tel : +91-22-33667777, Mumbai City, Maharashtra, 400 051

    Icici bank officials shared my personal and confidential details including bank statements to third party who had planned many times to attack on me and to harm me. Because of this my life and liberty got in danger. I had also asked cctv footage of concern icici bank branch including date and time but they refused to share with me. I had made many complaints to various officials but no one interested to take any kind of necessary action against the bank officials who are responsible for giving my personal and confidential information to harm me.
    Still i request to the concern officers for taking necessary action without any bias and corruption.in hope if law and humanity still exists.

    Regards
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 03, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (979230) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Nov 06, 2019
    Updated by azad4ever
    Please display your correct mail id so that i can communicate. When you had disclosed my personal info and confidential details to general public then even a while you don't think of such kind of privacy which you are now trying to show off.
    Please give me full mail id of concern person who can take necessary action against culprits officials who are responsible for disclosing my confidential details to third person. Only money matters to you you didn't care of your customers privacy and code of conduct which you are showing off that you are following. Why are you making fool of your customers and public.
    Nov 09, 2019
    Updated by azad4ever
    Dear sir,

    Please provide your correct mail id so that i can communicate.

    Regards
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      S
      sneha_wadotkar
      Nov 2, 2019
      Resolved
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      Resolved

      I have done a imps transition of amount 25, 000 rupees in the icic bank account form my bank of india account on 30th october2019.
      But i have entered wrong account number.
      Kindly revert back the payment urgently.

      Imps transition no. :[protected]
      Bank of india account no. :- [protected]
      Icici bank a/c no. To which amount got credited :[protected]
      Correct account number to which amount should credit :[protected]
      Ifsc code of icici bank :- icic0000587

      I have tried to register complained but unbale to get any response from bank & customer care.
      Dec 4, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 03, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Manish Gawand
        from Mumbai, Maharashtra
        Nov 2, 2019
        Resolved
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        Resolved

        Address: 203yash plaza near bharat gas agency pen faigad, Raigad, Maharashtra, 402107

        My name is manish gawand and i'm holding a savingsin icici bank for the past 1 years. I just saw today when i checked my account online, that 4 time i have been charged posdec chg of rs. 29.50 each on december 1st november 2019and the description says:
        Posdec chg/01-11-19
        Dr inr 29.50
        See my bank statement there is lots deductions in past 3yrs. I am ignoring but at this bank deducting 9time postdec charges.
        So i am requesting please refund my whole postdec charges from last 1 yrs to till date.
        +1 photos
        Dec 6, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 03, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          S Anwar
          from Hyderabad, Telangana
          Nov 1, 2019
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          Address: SD Road, G-1, Navketan, 62, Opposite Clock Tower, Secunderabad, Telangana 500003, Hyderabad, Andhra Pradesh, 500003

          On 31st october 2019, i received a notification that i was charged inr 354.00 against my savings account, with the following text as the details: "bil/00183536xxxx/mm annual fee sep19-aug". Upon further investigation on consumer forums, it has come to my attention that without my explicit action or without any form of communication, icici bank has subscribed me to a service called "my money service".

          I tried calling the support number mentioned in the transaction and the number was no valid (Auto termination of call). This smells like an unethical practice and i strongly condemn it.

          I request the customer service to *refund* my amount asap. Attached is the proof of the transaction. Please respond immediately.
          ICICI Bank customer support has been notified about the posted complaint.
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            C
            CKgirish
            Nov 1, 2019
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            This is regarding my credit card bill.
            The initial bill was 35920/- for which the payment was made before the due date. I have proof of payment and all other necessary documents.

            However i have been getting calls mentioning the bill has not been settled.
            I have talked to multiple individuals and sent email but to no avail.

            Now there has been a debit from my account for inr 3730 toward interest on the outstanding. Why are you charging for a bill already paid? Who authorized this transaction?

            Can anybody let me know what legal options i can pursue?
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 01, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971460) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Nov 03, 2019
            Updated by CKgirish
            Do you even read your own comments?? The email address is masked. You cant share email IDs. Just shows how emphatically you care to solve the problem. Please let me know a better way to take this forward.
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              D
              from Nashik, Maharashtra
              Nov 1, 2019
              Resolved
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              Resolved

              credit card I have not used, but it is showing in cibil report

              Address: E-2, DWARKA VISHWA, PLOT 88/A, SECTOR NO -7, INDRAYANI NAGAR,BHOSARI, PUNE, 411026

              Dear sir,
              My name is veerendra shankargouda patil, age 52 year, my pan no — affpp7279e, d. O. B, 27/10/1968, while checking the cibil report one of the icici bank credit card showing, i never procured any such credit card neither i used this card, call center people are not giving any details of the card,
              In year 2009 i have closed my all credit card of icici bank by paying one time settlement, and some amount is deducted...
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              A
              Anandrdev
              from Ernakulam, Kerala
              Nov 1, 2019
              Resolved
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              Resolved

              Address: Kottayam, Kerala

              Sir,

              Iam anand r having an account in icici bank (My account no[protected] there was a deduction of inr 29.5/- without any reason.. It was described in the statement as atmdec chg this happened 3 times within the last 2 months.

              From internet i found that this charge was due to atm's not having enough cash in it but how come this charge can be levied to the customer. Whether rbi regulations allowed banks to collect such penalty from customers?
              I need a reply.

              ... Please do resolve it and refund my money back.
              Dec 9, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 01, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                P
                philip kattappuram
                from Mumbai, Maharashtra
                Nov 1, 2019
                Resolved
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                Resolved

                Address: Kottayam, Kottayam, Kerala, 686001

                Date of incident : 11th october 2019

                I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

                My a/c number:[xx1005]
                One assist relationship no - 8770811

                Make sure to deactivate this plan asap.
                Philip lukose
                Dec 2, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 01, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971551) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Dear Philip,

                Greetings from OneAssist!!!

                We are sorry to see you go.

                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                We appreciate your patience in the interim.

                Regards

                Team OneAssist
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                  S
                  Sukhveer Goyat
                  Oct 31, 2019
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                  Address: Jind, Haryana, 126116

                  I am having my salary accout in icici bank. But few days back 89 rs/- (29.50 rs * 3) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.
                  Moreever, it is also legal as per rbi rule.
                  I want a proper justification

                  Thanks,
                  Sukhvir singh
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 01, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971555) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Nov 02, 2019
                  Updated by Sukhveer Goyat
                  Your email id is protected here, its may be due to some security policy of portal.

                  So please mark me email direct on my emaid id [protected]@gmail.com.
                  I am not using my demat account but stil Rs 345 has been deducted wrongly.
                  I was told that there is no fee for this account.
                  Kindly refund my money back.

                  amount deduction from my account - Comment #3575073 - Image #0
                  ICICI Bank Customer Care's response, Nov 1, 2019
                  Verified Support
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (971555_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  My name is Gopal P and i'm holding a salary in icici bank for the past 6 month. i just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 29.50 each on October 10th 2019.
                  ICICI Bank Customer Care's response, Nov 1, 2019
                  Verified Support
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (971555_01) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    Donakonda Rajender
                    from Delhi, Delhi
                    Oct 31, 2019
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                    Address: Nelamangala,Bangalore Rural., Bangalore Rural, Karnataka, 562123

                    Iam transfered through i mobile to my vijaya bank account 26000rupees but i got this message plesase findout this any problem.Dear Customer, IMPS Txn Ref[protected] for Rs.26, 000.00 is timed out at Beneficiary Bank on 31-Oct-2019 21:11:47. Txn status will be updated by Bene Bank in 3 working days.
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                      M
                      mailhmc
                      from Bengaluru, Karnataka
                      Oct 31, 2019
                      Resolved
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                      Resolved

                      Someone by name kanul gupta responded to an olx ad i had put up for sale of an item priced at inr 17000.

                      On pretext of paying me via phonepe / google pay, he sent me a qr code so i can accept and he can transfer the money.in the calls he mentioned that transactions were failing, whereas i got a confirmation from the bank, that, unfortunately, the amount was debited from account 3 times (Total inr 51000). As a scam to get this done, they are very clever in their talks. I have reached out to my bank, but they are unable to help as its an upi transfer. Please can you assist to have these transactions reversed. His phone number was not reachable later today. I have already reached out to the cyber crime team for help.

                      The handle for this kanul gupta is[protected]@myicici
                      Dec 6, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 01, 2019
                      ICICI Bank Customer Care's response
                      Dear mailhmc,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (972889) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        B
                        Brijvar
                        from Delhi, Delhi
                        Oct 31, 2019
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                        Address: 876/2, Main Road, Sant Nagar, Burari, 110084

                        My wife has an account with icici bank burari delhi. We purchased an old car and financed the same with other bank. For the finance formality, we were supposed to give two blank cheques to the financier and when we checked we were left with one cheque only, we checked the icici website link https://www.icicibank.com/service-charges/common-service-charges.page where it was mentioned that you can get loose cheque leaves issued (5 no.) at rs.25 each leaves, we visited the bank and they refused the same to us, we told them our urgency and they asked us to visit the manager, we requested the same to him and he started inquiring that where we have taken the loan from and what is the interest rate etc, finally he said that due to diwali we have the shortage and you can visit any other branch and request them. It was really very discouraging but we thought lets go by procedure then, we requested the cheque book by net banking on 26th october 2019, and we got the message that your cheque book is sent through courier bookmypacket.com and they gave us the reference number too, when we checked online on 29 oct 2019 we came to know that our cheque book is out for delivery but since then there is no delivery till 31st oct 2019 morning 10.30 am. We visited the bank again and we were again refused for loose cheques due to which delivery of our car was postponed again. When we asked the bank persons to give us the courier company address, bank people said that they are going to send and email to the courier company and once they will reply only then we can say that when you will get the cheque book. It is really harassing the way bank is behaving with us, also they have no control over the courier company and i felt that they themselves our helpless. Poor service by icici bank and pity on their customers. We might charged for the parking by the car selling company, we only had a request for loose cheques but since 26 oct 2019 we have running to get it. Till now at 6.00 pm we have not received the cheque book.
                        +2 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 31, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (967856) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Nov 01, 2019
                        Updated by Brijvar
                        As your email id is protected on this forum, i am not able to reach you, i have given the customer ID, if you can find my details, it would be great otherwise i will assume the level of service you have.
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                          H
                          Harsha2109
                          from Bengaluru, Karnataka
                          Oct 31, 2019
                          Resolved
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                          Resolved

                          icici prepaid meal card invalid status

                          Address: Bangalore, Karnataka, 560066

                          Hello, my name is harsha working in tcs bangalore. My icici prepaid meal card valid from 03/16 upto 02/21. But currently, my card is being shown invalid status. However, each month some amount of money from my salary is getting deposited to this card but i am unable to use the deposited money.

                          I have tried to access the food card self care portal but since i forgot my user id & password, i am unable to signup. Whenever i try...
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                          kishorebecit
                          from Hyderabad, Telangana
                          Oct 31, 2019
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                          Icici bank has charged me 826/- rupees as on account of dp chgs but at the time of demat account opening i was not informed regarding any of these charges and the representative told that there will not be any charges to this demat account. I don't understand why they are cheating the customers and deducting the amount without any notice to the customer. This is completely unacceptable.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 31, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (966503) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Oct 31, 2019
                          Updated by kishorebecit
                          Email address is displaying as protected, please send me correct email id to mail you with details.

                          Thanks.
                          On[protected] I went to ATM ( ICICI) @film nagar branch.

                          I drawn 700/-, in that 300/- were useless like broken notes, inked on notes..
                          This is way the branch employees are put the cash into ATM.
                          ICICI Bank Customer Care's response, Nov 1, 2019
                          Verified Support
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (967912_1) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            rkundu12
                            from Ahmadpur, West Bengal
                            Oct 31, 2019
                            Resolved
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                            Resolved

                            Address: Balsi(Paschimpara), Patrasayer, Bankura, West Bengal, 722206

                            I never opted auto debit but they charged me anyhow even though i have made the payment 7 days towards my credit card. Big scam they are making. And in the official site, auto debit return fee is 250 but they deducted 450 here also another scam. Icici is a big fraud. And also the number they had given, not even connecting single time. I think they are simply making money but this kind of cheap cheat trick.
                            Dec 2, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 01, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971535) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Hii my name is saikiran i have been charged 29.50 rs four times today regarding posdec charges ...can u tell me why ? bank have been charged..

                            cheated me in name of auto debit return fee - Comment #3575072 - Image #0
                            ICICI Bank Customer Care's response, Nov 1, 2019
                            Verified Support
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (971535_1) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            rkundu12's [Complaint's author] reply, Nov 2, 2019
                            This ICICI Bank is following this strategy over time with many people. Simply they are looting with this kind of fake charges and customer care person will be bluffing with some stupid cause.
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                              H
                              Harish Kanderi
                              from Delhi, Delhi
                              Oct 30, 2019
                              Resolved
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                              Resolved

                              Address: Hyderabad, Telangana, 500081

                              My icici account got debited 1400 rs in a single day by different transactions with the name of ECSRTNCHG charges with out any email or sms I'm trying to contact the bank customer care but they are not responding. Why is this happening? How can you do this to a customer with out informing anything to him/her. I am getting irritated for these kind of activities and i want to change my salary account to some other bank
                              Dec 10, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2019
                              ICICI Bank Customer Care's response
                              Dear Harish Kanderi,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (967837) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                bhavinilu
                                from Ahmedabad, Gujarat
                                Oct 30, 2019
                                Resolved
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                                Resolved

                                Address: 380061

                                I am nilesh patel. there is 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till oct/2019) on 30/10/2019. I have never used my demat account till now.

                                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                                Help me
                                My contact [protected]
                                +1 photos
                                Dec 1, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 31, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  Vishnuram Palanisamy
                                  from Chennai, Tamil Nadu
                                  Oct 30, 2019
                                  Resolved
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                                  Resolved

                                  Dear Sir,

                                  I have a Demat account in ICICI bank for 3 years now. I haven't ever activated the account or I haven't ever logged in also.

                                  No charges have been debited in my account in the last 3 years.

                                  But, In the last 5 days, when I checked my bank account I found two unauthenticated debits from my account.

                                  1. Transaction ID: SB498800
                                  Transaction date: 30/10/2019
                                  Transaction Description: [protected] DP CHGS TILLSEP-19
                                  Amount Debited: INR 581.62.

                                  2. Transaction ID: SB498800
                                  Transaction date: 25/10/2019
                                  Transaction Description: DMC/[protected] DPCHGS TILL SEP-19
                                  Amount Debited: INR 106.71

                                  When I created my ICICI Salary account, they provided this demat account with the KIT and the ICICI representative informed me that it is free of cost, it will never be charged until unless you activate it. Also I was not informed about this DP charges.

                                  This is completely unacceptable and please REFUND my amount.

                                  I also did not get any message alert in my mobile which is registered with ICICI.

                                  My ICICI account number is[protected].

                                  My phone number is [protected].

                                  Regards,
                                  Vishnuram
                                  +2 photos
                                  Dec 6, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 03, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    H
                                    hena srivastava
                                    from Pune, Maharashtra
                                    Oct 30, 2019
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                                    On 26/08/2019, Rs 974 was debited from my saving account with below description . even after raising the complaint with ICICI they didnot return the amount.

                                    Description says its Amazon has charged for Amazon prime membership.
                                    But I am not an amazon prime member and without any otp or any information how this amount is deducted from my account .

                                    VSI/Amazon Prim/[protected]/[protected] Dr. 974.48
                                    +1 photos
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 31, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (967916) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Nov 21, 2019
                                    Updated by hena srivastava
                                    please send correct email id, will share all the info.
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