ICICI Bank Complaints & Reviews

Hi, i bought icici bank fastag online on 20 december 2019. I got message saying my icici fastag account is activated and after that i got message that fastag returned due to incomplete or short address then i confirmed address twice but still that is in process. My icici fastag account is 22396477. Whenever i called to customer care they given me 72 hours from the first complaint.
First complaint on 2 january 2020 (Cmp[protected])
Second complaint on 6 january 2020 (Cmp[protected])
Third complaint on 18 january 2020 (Comp[protected])
Fourth complaint on 23 january 2020 and customer care executive asked for another 72 hours. And they have no answer about the reason of this delay process.
Can you please help as the deadline is approaching and not sure on what to do.

My vehicle number ts08ek9542 with hdfc fastag loaded with money but not working. Tried hdfc toll free no response, met hdfc personnel no response. Please help me out. Actually i got my tag changed due to previous tag got damaged and now new tag not been updated leading to trouble. Spoke with npci toll free number said to contact hdfc bank but im not getting any help/resolving my issue from them. Who else to meet?

Dear sir
I applied for fastag and my fastag account number is 22027761.
It's almost 1.5 month over and i still not received the fastag. That have send through blue dart and without contacting me bank has taken back fastag. Now i get message for address but no one picks call on fastag customer care service even with repeated calls. We as loyal customer loosing the confidence on the bank.

Pls solve the issue at earliest.

Dr gajanan repal
Tanishgm. [protected]@gmail.com
Fastag account number 22027761

I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 22nd january 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

Vehicle no. Ch01au8251 crossed today chandimandir panchkula toll plaza today 22.01.2020 in evening around 7.45pm. My fastag was blacklisted in their machine though it has balance of rs90 at that point of time but they didnt listen to me and charged double the amount rs 60 without my any fault.
Whats the use of fastag if i have to wait and pay double amount even after having sufficient balance in my fastag account.

My credit limit was 55000/- in 2017
I have paid more than 100000/-till today with interest.
Then too icici people do harassment with me by calling again & again.. They have send me warning letters also for legal actions..
They call my family members & executive come and stand at my house doorstep & keep harrasing to my house females
I have my payment status also what i have paid to icici credit card
Please take some legal step to close my credit card chapter

My account number is[protected], i wrongly transferred rs.4999 to [protected]@myicici. On 17th november 2019, i have made complaint for that due to beneficiary refused to give my money. Complaint number is sr[protected]. But icici intentionally lodged complaint on 28th november 2019 for fraud, it's number is sr[protected] without my approval. At the time of my complaint lodge, they are assured for my money return and temporarily they were credited the amount. But from 28th nov 19, i was fight with icici politely for my rights and my complaint status, they were always treated with their complaint for fraud, ignoring my complaint, hence i got harassed from them. Now they simply closed my complaint against their fraud complaint and telling no money will be refunded. I'm asking why my complaint got ignored and simply they have tolerated me in my account by registering complaint without my apprival and closed now for their easy way.

Have been trying to get resolution since november 2019 regarding cancellation/refund for my icici pru guaranteed wlth protector - lp which i regret purchasing from icici.
Due to some personal reasons i requested & explained my situation on emails/phone calls to grievance redressal team & even walked to nearest branch regarding surrender & refund for the policy as i had debts to clear.
But the bank his holding up my savings at the utmost cruicial time of need & seems to forget all about providing customer service.
I can provide the entire email trail, if it helps.

Kindly let me know when do i need to do to get my own savings from my own bank as i already took a loan because my bank didn't bother.

I have lost my trust in icici completely.

Ripin

Hi icici,
I am having issues with fastag issued from icici. Below are the things:
1. I have recharged my fastag on 5 dec 2019 with rs. 1000 but it's not reflected to my fastag account up to now and the amount has been deducted from my icici account
2. I have tried to reach customer care by calling to provided both toll-free number[protected] and chargeable number:[protected] but even after several hours continuous try, no one pick-up the call
3. I went to the bank to complain about this but they said we don't have this service in branches
4. I was traveling on jan 18, 2020, from delhi to jaipur and at "manoharpur" toll plaza, i paid in cash but the amount was also deducted from fastag even when i was using cash lane
5. At the next toll from manoharpur (Nearby behror), i was paying in cash due to insufficient balance but the amount was deducted from fastag and balance reached to negative and deactivate my fastag.

It's really very hectic and fed-up me as i spend a lot of hours, got troubled and no one is here to help about your fastag service. Even there is no icici counter on any toll plaza for fastag and no email id to lounge complaint.

Please help me solve this issue.

Hi there,

Kindly note i've withdrawn 500rs from icici bank atm machine id sacwf947. This transaction was done from my hdfc atm card. Inspite of money deduction message i didn't receive money from it.

Also atm machine shop owner had rude and careless behavior.

Atm address - ronak medical
Atm id - sacwf947
Date 22/11
Time 10:15 ist
Money deducted from account but not received 500

I paid with my icici credit card and choosed emi option with merchant payment option.
But i have been billed full amount instead of emi amount by icici. I complained about this many times and called icici 4 times this month. My request number is sr[protected].
But nothing has been done till now from icici side. Need help urgently as due date of payment in 2 days.

Dear sir,
I have tried to withdrawn an amount of rs 8000 from icici bank but due to technical error atm was switched off and at same time balance is deducted from my account. I am having account with kotak bank, gurgaon branch and my account number is [protected]. I have reported such concern with kotak bank, icici bank as well as complaint filed with rbi but no one is responding. I am helpless and fighting for its own money. Both bank are harassing me and replied me that your amount has been bad debts and it will not be refunded you and replied me go where you want to go and filed the complaint against me. It is requested to you kindly resolve my grievance
Con no-[protected]
Email id - [protected]@gmail.com

Dear sir / madam,

It is a matter of concern that icici bank credit card dept is imposing heavy interest charges on my icici bank credit card. This is happening from last two year. I have a outstanding of 30k and am not able to pay it in one short but by default am paying the minimum amount suggested by icici bank every month before the due date, but now i am receiving messages from the bank that i need to pay 1800/- extra this month. I am really not understanding the funda and hence would like you to investigate the matter, i would also like to settle down the balance amount and close the card for ever. Please help

Vehicle number gj14e5809
Mobile number [protected]

I ordered fastag on 3rd january and made the full payment of fastag keeping in mind that i am associated with airtel family.

I was told it will be delivered with in 10 days despite requesting time to expedite and make it before 20 dec 2019 but it has not been delivered by today despite max request time was 10 days.

Seeing the discomfort i asked for my reimbursement they have given me some answers which were not acceptable since if you committing anything it should be taken care of.

From couple of months i have seen/noticed that airtel services are pathetic. They are investing in each area but not able to maintain it.

What least i want is cancel my fastag and return all my money, i will purchase from any bank which they will give me in a day or so, rather like airtel switching statement 10 days to 14 days, if not delivered they can extend as per their flexibility

Only request to refund all my money keep fastag with you.
Pathetic service

Hi team,

I applied for icici fastag via internet banking and the payment got failed and rejected by icici fastag and cancelled. But still the money got debited from my savings account.

It is not reversed even after 7 days, as called to icici fastag customer, they informed its a failed transaction and i have not subscribed for icici fastag also, so please check and revert back the payment back to the savings account.

Account no:[protected]

Transaction amount : rs.499.12

Transaction date : 27/12/2019

Payment id :[protected]/buyfastag/12071560

Consumer code : buyfastag (Icici fastag)

Bill reference information: bil/bpay/[protected]/buyfastag/12071560


Regards,
Vishaal km

I am their customer since 10 years now ; i haven't received any mail / sms / call for kyc authentication ; when i opened ibizz app for some fund transfer i came to know that kyc is pending so they have stalled internet banking. Immediately i rushed rt nagar branch and given all necessary documents on 16th jan 2020 and executive who collected my documents told it will be done within 3 working days but its been 5 days now and my kyc is not don't and m unable to do any internet transfers and i couldn't pay my gst also. My biggest concern how come any customer is notified through sms/ mail / call for kyc updation. Anyways i am shifting my current account to different bank but i expect this shouldn't happen with any other customers.

Dear sir/madam,
i have some certificates of Money Multiplier Bonds . The maturity date of bonds 21.01.2009 .
Our residential adress has been changed and bond holders became minor to adult .
So tell me prosses of redumption .
Thanks ®ards

Bond holder Priyanshi Agarwal, Priya Agarwal, Sankalp Garg, Golu Agarwal
Certificate no.[protected]
Bondholder no.[protected]-[protected]
Issue price Rs. 3, 000 3, 000 3, 000 3, 000
Face value Rs. 12, 000 12, 000 12, 000 12, 000
Date of redumption 21.01.2009 21.01.2009 21.01.2009 21.01.2009

Ashok Kumar Garg
A-212/2, Ashok Vihar
Phase -1, Delhi
110052
Cont . [protected]

I had a dispute for one of the transaction. I had filed the dispute for the same in the first week of march, 2019. So far no action has been taken. I have been getting calls from icici for the payment and to do settlement. On 16, jan 2020 i got a call from icici executive ajay (No.[protected]) and he told me over the phone that he got approval for the settlement at 18, 456 and once i make the payment, i will get the approval settlement letter same day. Within 5 mins of the call, i made neft transfer for the said amount on 16 jan 2020. However, after making the payment, he denied saying that the amount is still not yet approved and i may not get the settlement.

I spoke to his supervisor pankaj salunkhe (No.[protected]). And he also denied saying that amount is not yet approved and he will look into this. So far no action. Awaiting response.
Should i file an fir

I'm unable to use the convert to emi option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time i need to convert a transaction to emi. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, i never got a callback.
Please fix this, or i may consider surrendering my credit card and look for better customer-centered options out there.

Please check regarding my forth complaint against the fastag delivery of my car ch03-u-4005 in axis bank. What happened to the axis bank team axis bank not working properly on this matter. Please reply soon otherwise i am going to registered a legal complaint and also i am going to send that complaint copy to the rbi for harrasing the consumer and i am getting disturbed on the toll gates due to delay of fastag. It's more than one month now. This is my forth mail to the bank now please you interfere in this and solve my problem.