ICICI Bank Complaints & Reviews

I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 26th october, 2019. Could you please assist me regarding this.
Vsi/amazon stan/[protected]/[protected] is the transaction details.
Kindly help.

My name is amritansh srivastava and i'm holding a salary in icici bank for the past 1 years. I just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 29.50 each on september 29 october 2019 and the description says:

2 29/10/2019 posdec chg/09/10/10/7358+gst/28st09 dr inr 29.50
3 29/10/2019 posdec chg/13/10/10/7358+gst/28st09 dr inr 29.50

The issue that i have experienced was: i cancelled order for lg washing machine in july 2019 from flipkart. My amount is refunded by flipkart but still 4 emi are deducted from my credit card up till now. I need my refund back. Alot of time i call to customer service but there is no satisfactory solution is given to me. When i called first time they raised request for callelation of emi and the same day suddenly 9967 rupees deducted from my credit card means the total loss of almost 15000 including 4 emi.
How can you deduct amount with no reason. Whenever i called to your customer service there is discrepancies in the solution. And no proper information given. Such a pathetic excuses i am listening from your service guys.

I hold saving account with icici bank since last 4 to 5 years, i am wondering why they are charging for cards.
They have charged ₹344.06 under dcardfee1631may19-apr20+ gst.
No idea why they are charges these amount, they never informed me these charges either my email, sms or letter. It is really frustrating that icici has deducted money without informing us. Expecting my money to be credited to my a/c asap.

This is prasad b, 25/10/2019 in my icici sb account 826 rs debited automatically without any notifications, this is not good manners to take a money from customers account without notification, trans i’d is dmc/in[protected] dp chgs till sep -19, i called customer care they are telling this is demat ac charges but when executive came to my home for collecting docs for demat ac he told this demat ac is life time free, now suddenly they took 826 rs from my ac this is not good. This bank i s cheating the customer.

My door was not locked at 5:30. We are waiting till 7pm yesterday but documents not delivered and status wrongly updated as door locked. Today is bank holidays hence bank will be closed. Request you to deliver at my residence as H.no. 96B 1st floor, mayur vihar phase3 near dr. Ambedkar park. Delhi 110096. Please contact me at [protected].

Respected sir /ma'am,

I am account holder of icici bank from last 4 years approx and my account number is 66xxxxxx3162

No they have charged me 588.82 rs under the category dcardfee2156oct19-sep20+gst and transaction id is sb498800.

I don't know what type of charges are these.

They never informed me regarding this charges through email voice call or text message.

Who was given the rights to icici bank to deduct this kind of charges without informing us.

Because we kept money in bank that gives the authority or rights to bank that they can do whatever they want to do with our money.

There should be a formal process for doing all this things. I want my money to be credited in my account which they have deducted from my account without informing me.

Regards and thanks
Rohit nanda
[protected]

I have checked icici account statement today that rs 826 is deducted from my account for demat charges. This was told to be free then why there is deduction.

25/10/2019 dmc/ dp chgs till s 826.00

I could not have seen this then could be unnoticed. This is not right way to deduct money. Pls check and return back the amount in my account.

Thanks
Nirjhar

I have contacted icici customer care for refund amount, no proper response, employees dosent have proper knowledge, following them for more than 10 days. Not replying through e-mail. Always disconnecting the calls with providing fault information.

Complained to sebi registered company, they asked icici bank to unblock the amount but they are not refunding yet.
Worst experience.

Without my consent, rs. 3000 has been deducted from my account on 11/10/2019 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

Good day, Since my debit card has expired ICICI has sent a new card to the courier. I called the courier company as I got the message the card could not be dispatched. I mentioned i could come to pick it up but they mentioned it had to be delivered personally. As I am a working person I mentioned to them to call me and left my phone number with them and this still hasn't been followed up. It would be great if ICICI could change the company or liase with me so I can get the needful.

Dear sir/madam

Am father suffering from health issue due to financial reason i can’t able to pay credit card bill from last 3month, i request you people i need time till november 10th 2019, but collection executive not agreed to wait, he continuously visiting our house, please avoid him.

Thanks
Prashanth kumar d
[protected]

They send this msge to me dear customer, a lien has been marked on your acct due to erroneous credit of rs. 1000 on 30-aug-19. For dtls, pls visit the nearest branch. Actually loan was taken my brother and it credit in my account they send this msge. I am already visited nearest branch and home branch there is no response on this problem. It was not solved till now plzz slove this problem i want to use my icici account

Hi, more than a month ago i created a salary account. On 20th september 2019 i received two calls ([protected], [protected]) from two different banking officer's of icici bank regarding educating me about features and benefits of my account and for verifying my registered mobile number. On the first call the agent was explaining to me about safeguarding my debit card details and also how to block the card using their service called one assist. After explaining every thing the agent asked if i understood everything, for which i said yes. But i never said the agent that i am interested in the service and i am ready to opt for it.. They deducted rs.1899/- from my account without my knowledge on 23rd september 2019. When i checked my mini statement the transaction remark is shown as iin/i-debit/si oneast /[protected]/929.

They deducted it for a policy called as "one assist". But they never informed me or asked me regarding this. They just called me and said that they just need to educate me about the service and use of debit card in a safe way. The person who called me never told or asked me that he is asking all the details for any kind of policy. This is completely a fraudulent activity by icici which cannot be ignored. You cannot trick or manipulate customer's in order to purchase your service. I want my money back at any cost. I chose you for keeping my money safe not to steal it without my consent.

Revert the money back to my account at the earliest.

Fraud transaction has been done in my account. I received this message but i have not done any transaction. Acct xx199 debited with inr 10, 023.60 on 23-oct-19. Info: nfs*06199621*. Avbl bal:inr 1, 49, 157.24. Call 18002662 for dispute or sms block 199 to [protected]
Dear customer, your account xx199 has been credited with inr 10, 023.60 on 23-oct-19. Info: nfs*06199621*ca. Available balance: inr 1, 39, 133.64
Acct xx199 debited with inr 10, 023.60 on 23-oct-19. Info: nfs*06199621*. Avbl bal:inr 1, 29, 110.04. Call 18002662 for dispute or sms block 199 to [protected]
Dear customer, your transaction dispute has been registered vide sr[protected] on 23-oct-19. It will be completed within 23 days. Please check and transfer the money in my account.

I had received noc from icici bank in time but i lost noc, i request to icici bank to please issue duplicate noc.
My contact no [[protected]]
Name:- gopinath bhangare
Vehcile number :- mh12es8720
Model:- hero honda - passion plus
Registration date :[protected]

I would be very much obliged if you would kind notice of my application, as of now i dont have any images.

Thanks in...

Date of incident : 23rd oct 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

Kharagpur branch icic0000834
With reference to sb account number[protected] with icici kharagpur branch. I had submitted a level 1 complaint from the website. This account was opened with false promises of ffd interest and nothing of that sort has been provided. Further, i already have an existing account[protected] with the same bank branch, despite that this account was opened.
When i said to decrease mab of my existing accounts, they said that downgrading of accounts is not possible.in no other banks, this sort of things are done.
During opening of accounts, they agree to everything, we had requested them for family banking, but, they did not do the same either.

The bank executives are more interested in increasing mab of account balances which carry more balances, do fds (These fds are put to auto renew mode without asking permission of the customers), make sips (When customers ask for 12 month sip, they do it for unlimited) and push demat accounts to those customers who do not require the same.

The cash deposit machine installed does not work most of the time as it is full, there is no one to see and correct the same on time. Even when the bank is closed, the machine is in same position. There is only one cash counter in the bank branch, where all types of deposits are accepted including insurance and large deposits, here also some preferred and big customers are given preference. On 17.10.2019 i had to stand in line for half an hour from 2.15 to 2.45 to deposit cash. Even govt. Banks dont take that much of time. Peons are doing entries in insta banking and bank staffs responsible to help customers are sitting and passing time.

The customers do not get any benefit, their funds are blocked by unnecessary increase of mab. Despite being a 10 year old customer of the bank, this sort of fraud is done with us, wonder what they would do with common people.

I want to close the account[protected] immediately and transfer the funds to the existing account. Further, i also want the mab of all my accounts to reduce at the earliest, otherwise i would close all my accounts with immediate effect because i dont wish to continue with the bank which is not able to provide quality service, despite keeping all my funds here.

I am holding saving account[protected] with icici bank & i had transfer rs15000 by mmt/rtgs /[protected]/sam/dhirubhai/cnrb my beneficiary account no[protected] but by mistake it has been transferred to wrong account[protected] & i had tried to call icici bank several times & no proper response from there side & finally the bank said the query has been closed from there end as canera bank has mailed them saying the the account holder who is holding the bank account in which 15000 has cradit by mistake is not contactable & so my bank cant help to recover my money back. Need your help & advice fot further action
Thanking you

My dad who holds the account numbered at sbi bank had recently done a neft transaction through branch at mankada, kerala on 16th october, 2019. The intended recipient was me who holds the account at icici bank, mount road branch (Icic0006038).

Unfortunately, there was a human error involved and the amount went to a wrong beneficiary

The amount that was transferred was 1, 90, 000 rs. Since the amount being involved is huge, we request icici to process the reversal trying their best means to my dad's account to reduce his agony.