ICICI Bank Complaints & Reviews

I am facing problems with loan payment, i have applied for ecs mandate for 3 to 4 times and each time my ecs and nach mismatch. Icici provided me a upi id for payment, but it also became invalid after a month. Also, your recovery agent told me i would be fined for 900rs as my ecs is not mandated. Also imposed 11rs fine for late payment, whether the reason for delay.

I visited icic bank branch nearby and told them to open my saving account and enable auto-debit with my loan account. But they told me ecs cant be enabled for 2 to 3 months for a new account. Wtf is this??

I am stuck in nonsense of icici bank, and it seems taking a loan of merely 50k from you guys is my life's biggest headache. If you cant resolve my issue, plz close my loan account, and i will never take off let anybody take any service form, you guys.

I am paying my installments, plus interest, and so-called fines, which are not my fault. Please don't let me force much that i move to consumer court, i have lots of work to accomplish rather than involving in this stupidity.

I had mistakenly transferred money from my account to unknown person acc (Wanted to transfer it to my friends account but mistakenly transferred to unknown person). On the same day i called icici cc (Customer care) and they asked me to go to my home branch and complain about it. On the next day i have submitted application in home brach with all details. The manager replied to me that he will send this request to the bank where the unknown person holds the account. On further query my bank says that there is no response from icici bank. It has been almost been three month but i have not received my money. Kindly help me.

My acc no: [protected]
My bank ifsc: utib0001901
My bank: axis bank

I was supposed to send it to boobalan a, acc no:[protected] of ifsc code: icic0000915 of icici bank. But typed the last two digits wrong (96 instead of 69).

Wrong acc no:[protected]
Bank: icici bank

Amount transferred: 13, 000/-

Transfer date: 18/06/2019

Hi all,

My registered mobile no is : +91 [protected] with my icici bank account. Before 2 days ago my debit card has been blocked. I don't know what is the issue behind that. But now i can not make any transaction even i am unable to use internet banking or add money to paytm, because all have required grid card information. I am really shocked about it. When i call customer care for the same, he says that your card is permanently blocked, and you will have to issue new card that will take 5 working days. It means i can not use my money for 5 days. That is festival time and i can not access my money. Its really frustrating. I am using icici banking service last 5 year. If there is any issue so clear me i can close account and move on other bank. There are so many best banks are available in market those services are too good. I want my card before 5 days otherwise i will close this account definitely.
Worst service of icici bank.

—
Thanks & regards,

Pankaj singh
+91 [protected]

What the hell Is ICICI Bank doing and HOW The HELL are mobile number getting changed without customer intervention.
I have faced the same issue of number change but I called the bank immediately and blocked all my accounts.
SR[protected]

I thought of converting my account to NRI but looking at this negligence I cannot risk that now.

I have lost my credit card before 2 days of the due date of payment, as my card having evm feature so i blocked my credit card immediately. After this, i realized how poor services this bank providing, the credit de-linked from my account and there was no option of payment was showing, neither i could download the credit card statements. I called up to the customer care where they also don't know how to do the payment, dozens of email i dropped but no satisfactory replied came from their side, and when i got frustrated i let the amount being outstanding.

After 5 days i got a call from their customer care executive and then they requested me to pay the outstanding amount, and i asked through which way i can pay the amount and it takes 1 hour as he was also doing r&d on the subject and finally, i paid the amount.

Now my next month statement has generated and the same issue is going on, again i dropped emails but my query didn't get resolved and finally today i went to the bank and they show me the credit card statement on desktop, where i found they has charged apxx rs. 1600 against late fee, interest and auto-debit return fee.

I didn't ask any question instead of one "how can i pay this amount" and i paid through my debit card.

However, i have paid the total amount due but the charges they levied are totally useless, and i need refund of the same.

Hi,
Icici bank has wrongly charged me amount on 14th, 15th and 20th oct 2019. I have attached screenshots of the amounts charged. This seems invalid. I don't even have any auto debit setup on this account. So, icici bank must look into this issue and respond with valid explanation and also credit the amount back to my account.
I have seen similar complaints posted by other people on this forum.
Regards,
Shivesh

I have recently been your customer in icici bank. They had given me credit card facilities, wherein few issues are really annoying,. I am getting n number of calls from your people asking me for authorization, plans etc., that is really disturbing my career.

2. Today they have debited rs. 1399 without any concern, i have never asked them for any plans.

Please credit back the amount, else please cancel my credit card facility.

My name is arumugam and i'm holding a salary in icici bank for the past 4 1/2 of years. I just saw today when i checked my account online, that trice i have been charged posdec chg of rs. 29.50 each on september and the description says:
Posdec chrg/[protected]/. Could you please investigate and refund my amount as soon as possible. Please unsubscribe the unnecessary subscription

I've requested for disbursement of 4th installment of my loan (Loan application number - [protected]) in icici mobile app. Due date for payment to builder is 27 oct 19.

Request for disbursement has been placed on imobile app (Reference number - # 148519).
I'd put intended disbursement date on imobile app as 19 oct. However, disbursement has not been done yet.

I’d experienced huge discomfort while disbursement of 1st 2nd and 3rd installment (Please refer to complaint sr - sr[protected]. It was finally disbursed post due date each time after numerous calls to team involved – shalabh, prabhat agarwal, mohit.

Nobody is responding over mails or compaints submitted in icici website.

Thanks
Ankur
[protected]

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

Yours faithfully
Jafar sadiq B
[protected]

Hello,

I have saving account in icici bank and have been its customer since 2006. From last month i have been seeing transactions with remark ecsrtnchg, with deduction amount of rs. 413,

Deductions on

First on - 21/09/2019
Second - 01/10/2019
Third - 17/10/2019

I have sufficient balance to pay off my policies and have zero loan amount. What kind of deductions are they? What charges are they?

Regards,
Harshada

I have installed imobile app in my iPhone 6s and ios version is 13.1.3, When submit my credit card bill then getting this message-
"Sorry. your transaction could not be processed. Please try again. (#0003)".
If submitting bill any other mobile device then it will done successfully.

Contact Number "[protected]"...

Dear sir/madam

This is with reference to the emi cancellation, actually i was done a transaction on 04th oct'2019.
Having amount rs 6389/-, then afterwards i have canceled the same.

But, by your bank starts the emi installments which is showing in our credit card statement.
Then i was called to customer care, he/she was registered my complaint & assure that we will cancelled that emi & refund your amount.

But till now my emi has been cancelled but only interest amount has been refunded & showing.
But emi principal amount still showing. Rs 5352.64.

Requesting to you kindly refund my amount rs 5352.64/-

Hi —
I have been charged rs. 750+135 for late payment of bill due on 06.10.2019 for my credit card. I have paid the due amount on 10.10.2019.
Due to continuous holiday, most of the banks were are holiday from 05.10-2019 till 9.10.2019. I tried to make the payment, there were issues in the website as well as app. It may be due to browser or server issue. I tried mybest to pay the credit card balance. The funds needs to move from icici saving account to icici credit card account.
Icici charged late fee are on higher side for three days and it is harsh action by icici bank. Such penal action for meager fault is forcing me to consider the closer of credit card account as i have other banks credit cards but no such penalty ever made by any bank.

I hold icici saving account for almost 10+ years. The gratitute the show on customer is not good. I request to waive the charge by reversing the charges and tax to maintain quality customer relationship.
I shall be thankful.
Balaji s

My card was blocked for online transactions.

Below is the error message i'm getting.

For security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verified by visa merchants.

To unblock your card/login, please contact icici bank customer care....

I had invested 30000 rs in above tax saving bonds details as follows
dist sr no from - to quantity amt maturity
icicibond 1 [protected] 2 10000 8/4/2010
icicibond 2 [protected] 1 5000 22/03/2004
icicibond 3 [protected] 1 5000 22/03/2004
icicibond 4 [protected] 2 10000 26/04/2004

i have sent 3 mails and reminders to [protected]@icicibanck.Com alos tried to contact with toll...

I opened a new savings account via online method and there was a option to instantly get a account number if i deposited some money online so i choose that option and even got an account number next they representatives came and collected all the documents but its been more than 10 days i haven't received any call back or any other information from the bank i even tried calling the representatives who came to collect documents they are also ignoring my calls. My online application tracking id is 27464808

Hello team,

I tried to make the payments 3 times for my ug admissions on august 31st 2019 and each time the amount got deducted from my icici bank account but failed at sol (School of open learning, delhi university) website.

All 3 transactions were declined from sol stating "sorry. Your admission fees of 3630 failed since payment is declined by your bank due to any of the following reasons: oops! Your transaction failed". The payment were done though merchant website icici eazypay and idbi payu. However, the last payment through payu somehow got successful later.Â

The amount rs.[protected] twice) has been debited from my account but not received by sol. Nobody from sol or icici bank is helping. I submitted written request more than a month ago at saket branch, icici bank, new delhi. I sent email for refund request online to icici eazypay but to no avail.in fact i sent an email to the same icici rep (From saket branch) to whom i submitted the handwritten request on his email as per his request but still no response.

The transaction details are as follows:

Transaction amount: rs. 3, 630.00 (Twice) = 7260
Transaction date: august 31, 2019
Payment id: [protected] and [protected]
Consumer code: [protected] and [protected]
Bill reference information : 186474 and 186474
Sol merchant reference number : 190100181818318185516 and [protected]

I have enclosed the screenshots for you,. I also enclosed the screenshot from the sol showing the merchant reference number. Please help me to get the amount reversed to my icici bank account [protected]Sheikh ershad) immediately. Since, it is more than 45 days now.

This complaint is actually the outcome of my frustation with icici customer support, Â
I was a customer with account number :[[protected]].
I have done a upi transaction on 14 october for an amount of rs. 10018, online transfer to my other bank account (Oriental bank of commerce). While the amount was debited from my account, it was not credited to the beneficiary account and i received a message saying that the amount has...

Hi,
ICICI Bank has dedcuted 1899 rs for one assistants /CPP from account without my permission .
I called customer care and now they are not ready to cancle and refund the amount .
How any bank can deduct any amount with any permission and pre approval?
Now they are not ready to pay full amount refund as the plan is activated.

Please take corrective action and suggest,