ICICI Bank Complaints & Reviews

Received a defective fastag which does not work most of the times. Raised complaint couple of years back as well and no response. Tried to call the customer care multiple times - it does not connect or disconnects after sometime.

Customer id: 10092916

Complaint numbers:
Cmp[protected] - wrong apartment number in contact info
Cmp[protected] - replacement tag needed

Please callme and fix these issues asap.

My account has been debited with 1711 on multiple days from "tpsl" whom i have not authorized to take money from in any form.

This is a violation to privacy from bank as well for providing my information without my notice. I request proper actions to be taken.

Find below the fraudulent transactions. I have masked using asterisk which i assume to be confidential transaction ids.

S no. Value date transaction date transaction remarks withdrawal amount (Inr) balance

3 [protected] [protected] nach_ad_rtn_chrg~tpsl~28o 216.44 0.12
Ct19~*
6 [protected] [protected] nach_ad_rtn_chrg~tpsl~28o 196.56 1, 404.56
Ct19~*
7 [protected] [protected] nach_ad_rtn_chrg~tpsl~27n 885 519.56
Ov19~*
8 [protected] [protected] nach_ad_rtn_chrg~tpsl~26n 413 106.56
Ov19~*

My sb account number is[protected] and i have purchased icici fastag through online for my car ap31ce9415 through icici website and the fastag account no. 22132846 and icici fastag account no. 11694320has been activated on 29/11/2019. My account was debited with rs 499.12 towards the charges and recharge amount, refundable advance. Till date i have not received by fastag and customer is not responding even after repeated request.

Icici deduct 642 rupees from my new icici salary account, i have talked with phone banking officer for this deduction after three hours conversation over phone, he told me it id demat lien is showing visit nearest branch and close demat account and money will be refund i have visited 2 -3 icici bank branches they are saying demat closure facility is not available in those branch or you can visit r. N mukherjee road branch which is not possible for me. I have mailed icici bank consumer they send me mumbai address with demat closure form for submit form to that address for closing the demat account. I have filled form and through speed post send form to mentioned address but after few days they maid me my form is rejected due to annual maintenance charges is showing near about 4000 they suggest me go to demat enable branch and clear the dues and close the account, i have never used any icici demat account, one of your fraud representative came for open a salary account and he signed some form to me after deduct money after few years i know i have a demat account. They not closing my demat account and also money has been deducted from my account.

I applied for ICICI FASTAG for my i10 car having last 4 digits of vehicle registration number as 8949.I submitted my documents in Gandhi Nagar Branch in Jammu.

The fastag was issued to me but to my horror the vehicle registration number assigned to my fastag account was 8948 instead of 8949. I subsequently submitted a request o[censored]pdation of vehicle registration number by raising a ticket online after logging into my account on 13/12/2019 and also uploaded my RC. The webiste claims that it will take only one working day to update the vehicle number but even after a lapse of more than 15 days my complaint is not resolved. My Ticket No. : CMP[protected]. Kindly help me in this matter

I ravi parkash sharma had joined icici bank, airport road branch as an officer in 2015. I worked hard and did my work with dedication, resulting which i was promoted to sr. Officer and mr. Sarvesh kumar appreciated me. After that i was selected for po batch. I did my pgdb in banking and finance in[protected]. I joined back as branch sales manager at ranjit avenue, amritsar branch in 2019 under branch manager rohit kundra. I once again started working hard. One day rohit kundra demanded rs.2000 from me for a whiskey party. I am from a pure vegetarian and non drinker brahmin family due to which i refused to participate. The same happened next month and i again refused to contribute. This was the reason. I send to the regional office, amritsar. There i started working with regional head sales, dinesh kumar. But due to encouragement of rohit kundra regarding rs 2000, dinesh kumar started talking to me in abusive language. He started insulting me on calls sitting in same cabin in front of me. He told me that i have to report him in morning and evening and do nothing else. He told me just have to sit idle all day. Then he started asking me to make my daily sales report. I told him that he is not allowing me to go in field. How will i able to work, this way he is harrasing me and using abusive language. I reported against him to my regional head and showed him the recording too. But he told me that the way job goes. Then rohit kundra, dinesh kumar and abhinav sharma made sure that i was transferred to sirsa. This came as big shock to me. They were fully aware that my mother and father are old and not well so i will not be able to join at sirsa so i will have to resign. The same happened and i have to resign from my job due to all of them.
Here all fault lies within me, that i was the one performing my duties with dedication and worked hard. If i would have paricipated in their whiskey parties, then i would have been branch manager by now.

Reasons of resigning
I ravi parkash sharma resign from my job in icici bank due to the harassment i was facing in my bank.
From last 6 months, i have been harassed at my job in the following way:
1. Dinesh kumar talking to me in abusive language in front of all staff.
2. I have not been paid my petrol reimbursement from last 4 months.
3. I had to provide medical certificate even if i had to get 1 day leave and that leave also get
Rejected.
4. I was demoted from branch sales manager to priviledge banker and transferred.
5. I was made to sit idle and then ashamed.
6. Rohit kundra demanded rs 2000 every month from me for whiskey party.
7. Knowing that i am a brahmin, rohit kundra asked me to drink whiskey.
8. Abhinav sharma said “assi te wadde wadde sidhe kar ditte, ravi tumko bhi kar denge”.
9. I meet abhinav sharma on[protected] and he demanded rs 1 lakh and said i stop your transfer.
10. Dinesh kumar said if i were a girl, i would never have been transferred.

1)I approved 3 mandate of INR 59200 Ujjivan IPO (4lots) (bid via zerodha) via Imobile (BHIM UPI) on 3rd December 2019. Later on 4th december 2019 3 update came on same mandate of same amount INR 59200.
But bank put a total lien of INR 355320.

2)I kept complaining about the issue and also reported that there is a bug in their app but no one took me seriously and i was told that everything will be fine after mandate gets revoke.
3)Mandate got revoke on 12/12/2019, INR 177660 out of INR 355320 got unblocked but rest INR 177660 is still lien.

No body from bank side is giving me proper ticket number and they are replying through mail. in every mail they are giving me next date by which i will get an update but no body is informing me on actual update on money.

Instead of helping me on lien removal by contacting and coordinating with whoever they are saying they don, t have approval, they just say the don't have any update about it or we'll update you .
Howw much longer Do I have to face this. it's been more than 15 days I am contacting branch operations and customer support team and not getting any concrete resolution.

Do I have to beg for my own money.

I have doubt on bank timings for ICICI, today I went to ICICI bank at 3.45PM, they said bank timings are 9.30-3PM, that means 5.30hrs in that 1 hr lunch break, so banks are helping to people daily 4.30Hrs. How people's are solve their problems in 1 day if the timings are like this?

I recieved a call from icici bank and was explained all about the one assist service it offers. But i was not aware that 1899/- rupess would be deducted from my savings account against this service. I would like you to look into this issue and find a solution to it.
My savings account number is given below
[protected]

My one assist relationship number is given below
9658579

Please look into this issue and help me get my money back.

I received messages from AD-ICICIB stating money debited and credited. I don't have ICICI bank account.70000 credited and 10000 debited.
I don't have paydirect prepaid visa card from ICICI.
I don't have ICICI branches nearby.
This is completely unwanted hassle in my life.
Should I contact the Cyber Crime department?
Or should I visit a nearby branch?

The collection team call me mentioning that he is from delhi police and another person name mr amit sharma claiming that he is a lawyer of icici bank both of them used abusive language to me my father and my wife and due to this misbehave they have used wrong body posture with us also so it's my kind request please look into this matter and take necessary action. I have all the call recording as a proof also

Dear sir,
i requested for closer of my TID NO[protected], MID NO[protected] on 10 September 2019. The same is closed on 13 sept 2019 with Case Id[protected].
After a week, your courier partner called me for pick up of machine 2-3 times, but didn't came for the same.
Till date no one from your courier partner came to machine pick up.
And today, all of sudden i.e. on 30 December 2019 icici merchant services charged for rs 17, 700/- in my Icici current account no[protected] without any prior intimation.
There is miscommunication between Icici Merchant Services and their courier partner.
And for the same we, "The Customer ", facing penalty charges, let me know why???
With this email requesting Icici Merchant Services to arrange the machine pick up asap and refund my penalty charges rs 17, 700/- immediately in my above stated account.
Because of your forced penalty charges, i am facing minimum balance issues with my current account and Icici bank is charging me penalty again.
Hope you understand my case and solve the issue on highest priority level.

Thanking you,
Sudeep Bhasme
For Sahayog,
225, sadashiv peth, moti chowk, satara.

My self is Shekhar Kumar Modi. (+[protected]

Rs 826/- has been deducted dated as on 27.12.2019 with transaction details "DMC/IN[protected] DP CHGS TILL NOV-19"

I had never activated Demat account till now. so i want to refund all money & deactivated my Demat account as early as possible.

My Demat Account No is IN[protected] (As per ICICI Customer Care)

Hi,

I have applied for used car loan from one of dsa of icici bank in 2005 but loan was never disbursed to me by bank or it's dsa and they took 3 emi's through ecs from my account. I filed a case against icici bank in consumer court and won the case against them. Please suggest what to do as still it is showing in my cibil and no bank is offering me loan due to this.

Regards
Rahul goel

On[protected], i traveled from anand to vadodara by my car gj23bl0991.
On that day i cross the vasad toll plaza where rs. 120 is deducted from my icici fastag account (Time 10:04:39) which should be rs. 60 one side (Ref. Trip number[protected]

At the time of return on the same day[protected] at vasad toll at 13:03:31 again rs 60 is deducted from my fastag. (Ref. Number[protected].

So extra rs 60 is deducted. So please return that to my fastag account.

I am an a/c holder of icici bank.

They have charged rs 177 under this category: dcardfee0427nov19-oct20+gst
The date of this transaction (On the last 10 transactions tab in imobile) shows 30 december 2019 while at the time of writing this, it's 29 december 2019. Is icici bank time travelling?

I am not aware of this charge. They never informed me regarding this, neither by email nor by letter.

This is very unprofessional, unethical, very sketchy and scammy.

Either give me a proper written statement on what charge this was or credit the money back to my account.

I have applied online for the fasttag through icici website.
I have uploaded necessary documents and deed payment by citibank creditcard rs 505/-

The money was deducted from creditcard on 26/11/2019
Till date i have not received my fasttag. I have contacted iicic bank for same but no reply received for the same problem.

Id given was 11610757

Manish shah

Dear sir,
I had opened savings account with icici bank in 2013, (Ac no[protected] same time opened ppf linked with this account. I have stopped using or operating this account in year 2017.
As i am not having job from last 1 year & going through financial difficulties, approached mr. Rakesh - deputy branch manager-bannergatta road (Hulimavugate) bangalore for withdrawal of ppf amount. (It has been told by the manager while opening sb account that after 5 years you can withdraw full amount).
Mr. Rakesh tol me that only partial amount i. E. Rs[protected] can be withdrawn now & for that he asked me to activate sb account. Mr. Rakesh has assured me that no charges will be done for reactivating account & also cleared me that no other dues there in the bank which will deduct from this amount.
With his assurance have submitted application for same & received amount on[protected], thursday. But on[protected] deducted (Stolen) all amount from my account. On[protected] some one from bank called me & told account not reactivated as i have not submitted kyc (Need clerification
When i approached mr. Rakesh on[protected], for clarification & his assurance made he started shouting on me & he told that this amount is towards, cheque bounce charges for axis bank loan. But when i asked him -1. Why he has wrongly committed me while submitting application for withdrawal. 2. Why amount got deducted even for closed loan account by icici bank (Axis bank deducted for same) without answering me he shouted on me & ms behaved with me in side branch in front of all.
As iam a family man & job less for last one year kindly some one help or answer me in below issues - 1. Whether bank has right to collect or steal our ppf amount from our sb account. 2. Why no other option other than withdrawing to icici bank. 3. Ppf withdrawal time period & process. 4. How one can take amount which is not active. 5. Action against behavior of branch manager for shouting against me & misguiding me.

Regards,
Sathyanarayan

My account balance is deducted without my knowledge and below description is given in statement
1. Nach_ad_rtn chrg ipro: rs. 300.28
2. Dcardfee 9939dec 19-nov20+gst: 588.82

Please let me know why this charges are deducted. Under what circumstances will these charges be deducted in future. Also please send a sms or mail when you cut such charges. It is without any intimation that my money is deducted from my account.

श्री मान जी,

निवेदन यह है कि आप मेरी समस्या का समाधान करें।

श्री मान जी मेरा नाम सुशील कुमार शर्मा पुत्र स्वर्गी श्री सुरेश चंद्र, मकान न. 1204, नेताजी सुभाष लेन, जवाहर कालोनी फरीदाबाद हरियाणा का हूं।
श्री मान जी[protected] मे ICICI BANK का EXECUTIVE मेरे घर मेरा ACCOUNT खुलवाने के लिए आया था। वो भी मेरे किराएदार के कहने पर आया था।
श्री मान जी मैने icici bank EXECUTIVE के कहने पर FORM पर जहाँ कहे वहा पर SING कर दिए थे परंतु मेरे पास उस समय कोई भी पहचान पत्र (ID PROOF) नही था। आपके EXECUTIVE ने कहा कि मे manager sir से बात कर लूंगा परंतु कुछ दिन बाद वो आया और उसने मुझसे कहा कि आपका account open नही हो सकता क्योकि आपके पास कोई पहचान पत्र (ID PROOF) नही है इसलिए आपका account open नही हो सकता है।
उसके बाद 2015 मे मुझे पता चला कि आपकी ICICI BANK द्वारा मेरा ACCOUNT[protected] OPEN कर दिया था, और CREDIT CARD ([protected]) तथा LOAN ([protected]) भी दे दिया था, LOAN AMOUNT 25000 RS था जिसने ये LOAN लिया था उसने कुछ LAON AMOUNT भर दिया था परंतु शेष 9000 RS रह गए थे, जिस पर CHEQUE BOUNCE FEES, INTEREST CHARGE और PALENTY लगा कर 16366 RS कर दिया था। जोकि मेरे CIBIL SCORE मे आ रहा है।
श्री मान जी आप मुझे ये बताने का कस्ट करे कि आपने किस पहचान पत्र (ID PROOF) के आधार पर ACCOUNT OPEN किया तथा किस पहचान पत्र (ID PROOF)के आधार पर CREDIT CARD और LOAN दिया था।
आपसे निवेदन है कि आप इस समस्या का जल्द से जल्द समाधान करने का कस्ट करें। आपकी अति कृपया होगी।

धन्यबाद,

सुशील कुमार शर्मा,
म. न. - [protected], [protected],
A/C[protected],
CREDIT CARD - [protected],
LOAN - [protected]
EMAIL ID- [protected]@hotmail.com